Admin Assistant Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Title <br></span><p>Lead Specialist - Credit</p><br><br><br>Job Scope <br><p>The Lead specialist - Credit is accountable for applying the company's&nbsp;credit&nbsp;and collection policies and practices while implementing internal control systems. S/He analyses customer requests for&nbsp;credit, minimizes the company's credit risk and maintains the highest level of customer service while coordinating with other departments in resolving issues.&nbsp;</p><br><br><br>Main Duties and Responsibilities <br><p>- Assist in managing the company's financial wellbeing by ensuring compliance, effective risk management and accurate financial reporting;</p><br> <p>- Define and evaluate the credit limits for all customers based on their audited financial statements, asset values, and assessments of new and existing customers;</p><br> <p>- Comply with the reporting timelines and adverse information notification to the insurance company;</p><br> <p>- Anticipate outstanding receivables based on sales forecasts, payment terms, backlog, and input from the sales team;</p><br> <p>- Reconcile accounts receivable, resolve discrepancies, and achieve periodic cash collection targets;</p><br> <p>- Coordinate with internal departments to resolve unpaid debts and oversee legal actions and related settlements when required;</p><br> <p>- Approve the credit line for customer accounts within the approved insurance limit;</p><br> <p>- Manage and streamline LC transactions and ensure the compliance of LC/BG T&amp;C and timely closure of LC/BG payments from banks with minimized financial costs and eliminated risks;</p><br> <p>- Build strong relationships with customers through regular visits, account management, and collection of financial information for credit reviews;</p><br> <p>- Ensure the timely processing and follow up of outstanding invoices;</p><br> <p>- Respond promptly to audit requests (internal audit, bank audit, etc.);</p><br> <p>- Ensure the receipt of customer balance confirmations on a bi-annual basis;</p><br> <p>- Prepare periodic MIS and data management reports to the Direct Manager.</p><br> <br><br>Position Requirements <br><br>Education <br><p>Bachelor’s degree in Finance, Accounting or any other related field</p><br><br><br>Experience <br><p>8+ years of progressive experience in Credit Management, Credit &amp; Collections, or Accounts Receivable.<br>Proven experience managing regional/multi-country credit and collections operations within a multinational or complex business environment.<br>Strong hands-on experience in credit risk assessment, credit limits, payment terms, and customer exposure management.<br>Demonstrated experience setting, reviewing, negotiating, and standardizing credit terms and commercial conditions, in partnership with Sales and Finance.<br>Proven ability to influence commercial decisions, challenge credit exposure, and implement regional credit policies and governance.<br></p><br> <p>#LI-LM1</p><br><br><br><br> </div>

<p><b>Sales responsibilities</b></p><p>* Greet and qualify showroom visitors (gym owners, hotels, clinics, corporate/residential buildings, home-gym buyers)</p><p>* Demo equipment, explain specs, materials, warranty, and load ratings</p><p>* Prepare quotations, follow up on open quotes, and close orders</p><p>* Log every lead and interaction in the CRM no lead left untracked</p><p>* Coordinate delivery and installation dates with the logistics/technical team</p><p>* Handle after-sale calls: spare parts, warranty claims, complaints</p><p>* Maintain showroom presentation clean floor, correct pricing, working units</p><p>Online support responsibilities</p><p>* Respond to WhatsApp Business inquiries and Instagram/Facebook/TikTok DMs during working hours target first response under 15 minutes</p><p>* Answer questions on pricing, availability, specs, and delivery; send catalogues, photos, and videos on request</p><p>* Qualify online leads and convert them to showroom visits, site visits, or direct quotations</p><p>* Send quotations and follow-ups over WhatsApp and track them like any other lead</p><p>* Monitor comments on posts and ads; move serious inquiries into DM</p><p>* Escalate complaints, custom projects, and large-project inquiries to the Sales Manager</p><p>* Keep saved replies, catalogue files, and price lists current</p><p>* Report weekly on inquiry volume, response time, and conversion by channel</p><p>Stock responsibilities</p><p>* Receive and inspect incoming shipments against packing lists and supplier invoices; flag shortages and damages immediately</p><p>* Record all stock in/out movements (sales, transfers, returns, demo units) on the same day</p><p>* Run weekly cycle counts and a full monthly count; investigate and report variances</p><p>* Maintain accurate item codes, barcodes, and locations across showroom and warehouse</p><p>* Flag slow-moving and low-stock items to management for reorder</p><p>* Manage spare parts inventory</p><p>KPIs Monthly sales target Quote-to-close rate Online first-response time</p><p>Package Base salary + commission on sales. Working hours per mall schedule, including weekends on rotation.</p><p><strong>Desired Candidate Profile</strong></p><p>2+ years in retail/B2B sales, showroom sales, inventory control, or online customer support</p><p>Fluent Arabic and English (written and spoken) clear, professional writing for chat</p><p>Comfortable with Excel, inventory/POS software, WhatsApp Business, and social media inboxes</p><p>Physically able to handle equipment (plates, dumbbells, machine parts)</p><p>Organized, detail-driven, honest with numbers</p><p>Fitness industry or equipment background is a strong plus</p><p>Valid driver s license preferred</p>

<p>The Digital Marketing Officer is responsible for establishing and building the company's digital presence from the ground up during its pre-operational, construction, and project development phase. Acting as a hands-on digital marketing generalist, the incumbent will create early brand awareness, build an engaged online community, and lay the digital foundations required for a successful commercial launch.<br> This is a builder role rather than a maintenance role: the successful candidate will operate with significant autonomy, working directly with senior stakeholders to shape the company's digital identity, voice, and audience ahead of go-to-market, while progressively developing the systems, content libraries, and analytics practices the future Marketing function will rely on.<br><br><br> Lead the end-to-end build-out of the company's digital presence, including social media channels, website content, and digital brand assets, ahead of commercial launch.<br> Establish and maintain consistent brand identity, tone of voice, and visual guidelines across all digital touchpoints.<br> Develop a pre-launch digital roadmap in coordination with the Marketing Manager, aligned to major project development milestones.<br> Build and nurture an online community of prospective customers, partners, and stakeholders in advance of the company's commercial launch.<br> Manage day-to-day operations of the company's social media platforms, including scheduling, publishing, and community engagement.<br> Create and coordinate engaging digital content (copy, graphics, short-form video) in collaboration with designers, videographers, and external creative agencies.<br> Respond to audience inquiries and comments across digital platforms in a timely, professional, and brand-consistent manner.<br> Develop and execute digital marketing campaigns across paid, owned, and earned channels.<br> Manage the company's social media platforms (LinkedIn, Instagram, Facebook, X/Twitter, TikTok, YouTube, as applicable).<br> Create engaging content (written, visual, and video) and coordinate closely with designers and creative agencies on production.<br> Manage the corporate website's content, structure, and search engine optimization (SEO).<br> Support branding and corporate identity initiatives, ensuring consistency across all digital and print collateral.<br><br><br><br></p><p><strong>Desired Candidate Profile</strong></p><p>Approximately two to four (2- 4) years of relevant experience in digital marketing, social media management, or digital content creation.<br> Experience working with brands in a startup, agency, or fast-paced environment is an advantage.<br> Exposure to pre-launch, rebranding, or greenfield marketing initiatives is a strong plus, though not required.</p>

<p><b>Main Duties &amp; Responsibilities:</b></p><ul><li>Trust worthy, organized, clean, honest and polite are must qualities for a cashier.</li><li>Spoils our guests with a big smile on his face.</li><li>Places walk-ins and callers orders.</li><li>Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.</li><li>Coordinate with in-house and third part delivery staff</li><li>Prepare daily sales by email and send it to appropriate managers.</li><li>Ensures that the amount received from the customer (Cash, check or plastic cards) matches with the bill .</li><li>Assures the proper exchange.</li><li>If payment is by debit/credit cards, ensures that the amount withdrawn from the POS is equal to the selling bill being aware of the currency assuring that the second printed copy from the CCM, is returned to him signed by the customer .</li><li>If payment is by check , ensures that the check is clearely written and well signed in the proper place with a correct date, and the customer s mobile number on the back.</li><li>Returns the bill and exchanged money to the managing owners to be returned to the guest.</li><li>Ensures that the returned tips are put in the global tips box</li><li>Prints out the End of day Report from the computer system, and the closing Settlement Report from the POS machine.</li><li>Ensures to return the correct amount of cash, with all the related documents to the drawer- under the Restaurant Manager s supervision, and makes sure to return all extra cash in drawer to accounting department.</li><li>Ensures to log off from all the computer system, and to turn off all the related equipments and computers.</li><li>Maintains a tidy and clean cashier desk and drawer at all times</li><li>Undertakes any other reasonable task requested by top management.</li><li>Leaves no cash, credit card bill or check is to be left or put in drawer at any time without a proof bill or paper slip or detailed explanation of its existance</li></ul><p><strong>Desired Candidate Profile</strong></p><p>1 year of experience in a similar position.</p><p>English/French Proficiency.</p><p>Good Communication skills</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Purpose <p>- Responsible for effectively implementing the merchandising strategy by making the product visible, avoiding out of stock situations, and optimizing the use of trade and marketing budgets to increase sell out.</p><br><p>- Perform duties in accordance with Malia Group Policies and Procedures. </p><br> <br><br> Duties And Responsibilities <p>On Merchandising </p><br><p>- Possess comprehensive knowledge of merchandising fundamentals and abide by them when entering any store</p><br><p>- Report to concerned manager, market information related to competitor's activities (new launched products, price changes, initiatives, display modifications, promotion alerts); take pictures if possible </p><br><p>- Ensure that company's range of products are available on the shelves, if not; coordinate with the responsible at point of sale to fill-up the shelves from warehouse</p><br><p>- Optimize use of point of sales material and update them as needed ensuring that all company material is maintained in excellent condition</p><br><p>- Maintain store shelves to comply with set planograms and provide optimum display of products by removing damaged goods, tidying store shelves, making sure products are clean </p><br><p>- Ensure the execution and maintenance of contracts in assigned stores, in case of any discrepancies report to management</p><br><p>- Maintain healthy inventory by restocking shelves when empty, observing stock levels, advising responsible customer consultant to reorder when levels appear low and arranging return of defective products</p><br><p>- Inform management regarding performance of products (overstocking on shelves or in warehouse for a long period of time, under stocking, products positive shelf turnover...) to take corrective actions</p><br><p>- Set-up displays in case of promotion and ensure discounted price is visible on stand. Observe customer reaction to special promotions and provide feedback to management. Remove displays at the end of promotion</p><br><p>- Handle the return of expired promotional products: negotiate with clients in order to return products sent to warehouse and out them back on shelf. Make sure that defective products are returned to company warehouse</p><br><p>- Negotiate better visibility for the company's portfolio with client</p><br><p>- Propose to management to send goody bags to clients to stay on good terms whenever needed while remaining within budget assigned</p><br><p>- Support the customer consultant when needed by taking orders (only during shortages in warehouse) </p><br><p>- Submit to management on a weekly basis trade monitoring report (price fishing vs competition, product availability vs competitions, recommendations to improve visibility and availability)</p><br><br> <br> </div>

<p>The Role: A program manager leads our finance program and acts as a strategic partner to the finance team. This role is crucial in defining the program timeline, scope, budget, and people management, while ensuring strategic alignment between IT and finance. Responsibilities of the role: Define and manage the program timeline, scope, and budget. Oversee the planning, execution, and delivery of finance projects. Ensure all projects within the program are delivered on time, within scope, and within budget. Act as a sparring partner to the finance team, providing strategic insights and support. Facilitate alignment between IT and finance to ensure cohesive strategy and execution. Identify and mitigate risks to program success. Engage with key stakeholders to gather requirements and ensure their needs are met. Communicate program status, issues, and successes to stakeholders and senior management. Foster strong relationships with internal and external stakeholders. Lead and mentor a team of project managers and other program staff. Allocate resources effectively to ensure program success. Promote a culture of continuous improvement and high performance.</p><p><strong>Desired Candidate Profile</strong></p><p>We are looking for entrepreneurs, techies, passionate, eager to learn, humble, with a positive attitude and a high level of integrity People. Flexible and willing to take challenges, work and live in coffee-producing countries, People who want to build expertise and a career in the coffee business and are ready to go the extra mile.</p><h2>Qualifications and Education:</h2><ul><li>Bachelors degree in Finance, Business Administration, or a related field. MBA or relevant certification is a plus.</li><li>Minimum of 5 years within finance role (accounting, controlling, financial planning)</li><li>Minimum of 5 years of experience in program management, preferably within commodity sector.</li></ul><h2>Core Competences:</h2><ul><li>Leadership: Proven ability to lead and inspire teams.</li><li>Strategic Thinking: Ability to align program goals with organizational strategy.</li><li>Communication: Excellent verbal and written communication skills.</li><li>Problem-Solving: Strong analytical and problem-solving abilities.</li><li>Financial Acumen: Deep understanding of finance principles and practices.</li><li>Technical Proficiency: Familiarity with IT systems and their integration with finance.</li></ul><h2>Other Competences:</h2><ul><li>Good communication skills and willingness to work with people of varied cultures.</li><li>Languages: Perfect spoken English, and the language of the area of operation (French, Spanish, Portuguese, Vietnamese)</li><li>Other requirement: Require travelling</li><li>Require usage of Project management tools (Jira, Smartsheet)</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Job Purpose:<br></b><br>Reporting to the Local Sales Manager, the Specification Salesperson will drive Colortek business growth by proactively<br><br>engaging with key decision-makers in the design and construction industry. This role is focused on capturing project<br><br>specifications and ensuring Colortek products are incorporated into various projects within the construction market.<br><br> <br>Key Accountabilities:<br><br> Cultivate and maintain strong relationships with architects, interior designers, contractors, and other stakeholders<br><br>in the design and construction value chain.<br><br> Regularly engage through meetings with existing and potential clients to understand their project requirements.<br><br> Collaborate with architects, interior designers, and consultants to ensure Colortek products are specified in upcoming projects.<br><br> Handle meetings with architects and interior designers to present Colortek product offerings and address their specific needs.<br><br> Create awareness of Colortek products and solutions within the industry.<br><br> Create adapted approach plans for each of the design-oriented value chain decision makers (Regulatory Bodies, design Consultants, Architects, Interior designers )<br><br> Develop and execute training programs for key decision-makers to enhance their understanding of Colortek s products<br><br> Create product/solutions awareness, develop and implement training and engagement programs with key decisions<br><br>makers across the value chain.<br><br> Maintain dialogue with decision makers at each stage of the project to anticipate demand and manage product planning<br><br> Map the end users relevant to decorative finishes and effects projects along with the feed design consultants responsible for recommending the same projects specifications.<br><br> Obtain draft copies of design specifications related to projects from the feed design consultants and propose changes to the same specifications.<br><br> <br>Skills, Knowledge and Experience required:<br><br> BA or MA in Interior Design, business marketing, or related fields<br><br> Proven experience in specification sales or a related role within the design and construction industry.<br><br> In depth knowledge of Colortek premium decorative finishes products and technical details (training provided).<br><br> Ability to read and understand product data sheet, material safety data sheet.<br><br> Strong understanding of construction projects, design processes, and related industry trends.<br><br> Excellent communication and presentation skills.<br><br> Ability to build and maintain strong relationships with clients.<br><br> Results-oriented with a demonstrated track record of achieving sales targets.<br><br> Willingness to travel as required.<br><br> Valid driver's license.</div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Sales Manager is responsible for driving revenue growth by leading the sales team, managing the end-to-end sales cycle, and developing effective sales strategies. This role ensures the achievement of sales targets, strengthens customer relationships, improves sales performance, and contributes to the company's business growth. Lead, coach, and motivate the sales team to achieve individual and team sales targets. Manage the complete sales cycle, from lead generation and qualification to proposal, negotiation, closing, and account handover. Develop and execute sales strategies to expand the customer base and increase revenue across target markets. Monitor the sales pipeline, forecast revenue, and ensure opportunities progress efficiently through the sales funnel. Establish sales objectives, KPIs, and performance metrics, and conduct regular performance reviews with team members. Build and maintain strong relationships with key customers, partners, and strategic accounts. Collaborate with Marketing, Delivery, and other internal teams to ensure a seamless customer experience. Review proposals, pricing, and commercial agreements to ensure competitiveness and profitability. Analyze market trends, customer needs, and competitor activities to identify new business opportunities. Maintain accurate sales reports, forecasts and management dashboards. Recruit, onboard, develop, and retain high-performing sales professionals. Continuously improve sales processes, methodologies, and best practices to enhance team productivity and conversion rates.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Lead, coach, and motivate the sales team to achieve individual and team sales targets.<br> Manage the complete sales cycle, from lead generation and qualification to proposal, negotiation, closing, and account handover.<br> Develop and execute sales strategies to expand the customer base and increase revenue across target markets.<br> Monitor the sales pipeline, forecast revenue, and ensure opportunities progress efficiently through the sales funnel.<br> Establish sales objectives, KPIs, and performance metrics, and conduct regular performance reviews with team members.<br> Build and maintain strong relationships with key customers, partners, and strategic accounts.<br> Collaborate with Marketing, Delivery, and other internal teams to ensure a seamless customer experience.<br> Review proposals, pricing, and commercial agreements to ensure competitiveness and profitability.<br> Analyze market trends, customer needs, and competitor activities to identify new business opportunities.<br> Maintain accurate sales reports, forecasts and management dashboards.<br> Recruit, onboard, develop, and retain high-performing sales professionals.<br> Continuously improve sales processes, methodologies, and best practices to enhance team productivity and conversion rates.</p></section>

<p><h4>Job purpose</h4> <p>Responsible for managing the daily operations of the store in order to ensure that the store is visually merchandised with a proper workflow and compliance with set standards and highest level of customer service is consistently provided to Tawfeer’s customers.</p> <h4>Key roles and responsibilities</h4> <ul> <li>Assist in the development and oversee the implementation of the Retail Department’s established policies and procedures and comply with Tawfeer’s other policies.</li> <li>Ensure achievement of the annual sales targets for the store and ensure it is cascaded down to the store’s team on a monthly and weekly basis.</li> <li>Manage all activities in Tawfeer stores while ensuring the achievement of the set sales targets.</li> <li>Monitor cash management and payment systems in accordance with Tawfeer’s policies and procedures.</li> <li>Monitor complete store merchandise and materials in terms of ensuring that all categories products have accurate labelling, pricing in accordance with the set brand guidelines and policies and procedures.</li> <li>Manage the store’s inventory, inventory space maintenance, facilities management, showroom renovation needs, merchandise, staff supervision, customer service and sales, store layout and floor sales in an organized manner to enhance safety and efficiency.</li> <li>Coordinate activities of stock distribution, facilitate transportation and receiving of stock in accordance with Tawfeer’s established procedures.</li> <li>Provide on the job training to junior staff in customer service and technical product knowledge to ensure the delivery of accurate information to clients.</li> <li>Manage the resolution of customer complaints in a professional and timely manner.</li> <li>Ensure that the showroom is visually merchandised with a proper workflow in order to increase sales and enhance the operational efficiency and that all merchandising is within brand guidelines.</li> <li>Perform other duties related to the job as assigned by the direct manager.</li> <li>Assist in development of the manpower plan for the store to ensure a highly professional and knowledgeable workforce at Tawfeer.</li> <li>Oversee special and appropriate training programs for the store employees to ensure smooth workflow.</li> <li>Prepare and submit periodic reports to direct management pertaining to store activities and any issues that may occur.</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelor degree in Business Administration or related field.</li> <li>Minimum of 5-7 years of experience in the same or related field.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>1. Assists the kitchen chef or his delegate in checking all incoming items</p><p>2. Monitors the food production according to the restaurant standard.</p><p>3. Prepares and cooks orders to the minute, according to the kitchen chef s order.</p><p>4. Arranges plates and helps in dishing out meal portions.</p><p>5. Sticks and adheres to the Fig Holding Standard recipes.</p><p>6. Ensures Hygiene and Sanitation Standard are attained in the section.</p><p>7. Adopts and coach s employee in his section the "Clean as you Go" method of working, by assuring that the work station and the cold room are kept clean and in an orderly fashion</p><p>8. Ensures that all recipes are sufficiently supplied with their requirements.</p><p>9. Conducts regular check-ins of cold kitchen fridges and walk-in coolers, the expiry dates, the labelling, cleanliness, and temperatures of the Cold room</p><p>10. Prepares market list for his section and forwards it to the kitchen chef.</p><p>11. Ensures that all equipment is correctly handled and well-maintained</p><p>12. Ensures that all cold dishes are prepared in an attractive and appetizing manner.</p><p>13. Participates in the preparation of all sauces, dressings, appetizers, salads, dishes, and garnishes in accordance with established recipe cards and methods.</p><p>14. Participates in the " la carte menu" and Decoration.</p><p>15. Assists in ensuring that portion control policy/standard plating instructions are adhered to.</p><p>16. Establishes and maintains effective employee relations.</p><p>17. Keeps an up-to-date standard recipe file for all food items to include: Recipe list (Cooking with style), Food costs, Importation items list and their costs, Items preparation timing, and Restaurant Standard Manual</p><p>18. Attends and conducts all on-the-job learning events as appropriate.</p><p>19. Ensures the section is kept in a clean and orderly fashion.</p><p>20. Ensures that all equipment/utensils in the section are correctly handled and maintained.</p><p>21. Demonstrates understanding and awareness of all company policies and procedures relating to health, safety &amp; hygiene.</p><p>22. Participates in the general communication meeting, directed by the Operations Manager and the Executive Chef, for all kitchen staff</p><p>23. Checks on the Labelling process and other food safety matters on a daily basis</p></div></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Recruiting: Sales Manager</b></p><p>1- FIELD OF BUSINESS : Distribution of underwear, nightwear and legwear</p><p>2- WORKING CONDITIONS: Monday until Friday From 8:00 am until 3:00 pm</p><p>3- Location : Broumana</p><p>Qualifications: Bachelor's degree in business management</p><p>Minimum 3 years experience in sales</p><p>Languages : Arabic, English &amp; French</p><p>Skills &amp; Abilities: Computer literacy (Special programs as Excel, Word, Powerpoint...)</p><p>Good analysis skills.</p><p>Good organisational skills, with accurate time management</p><p>RESPONSABILTIES AND DUTIES:</p><p>Sales Management</p><p>1- To set sales forecasts and devise actions to reach them</p><p>2- To monitor sales team on daily basis</p><p>3- To continuously issue and analyse statistics</p><p>4- To program market visits to push the sales and gather information about competition</p><p>5- To suggest and monitor promotions, offers, advertising material to support sales</p><p>6- To develop agreements with prime clients</p><p>7- To follow-up payments and take actions of slow payers</p><p>Suppliers and Orders</p><p>1- To handle contacts with suppliers of all company brands: correspondence, placing orders of classics and fashion, deals, new collections</p><p>2- To establish pricing strategy and set retail and wholesale prices, discounts, offers, bonus etc.. and check that they are properly introduced on the system</p><p>4- To monitor stock regularly and push or deplete the slow article</p><p>Shipments</p><p>1- To control all suppliers documents (proformas, invoices, packing lists, Euro1 certificates )</p><p>2- To organize and follow-up shipments of goods</p><p>3- To coordinate with accounting and logistics for clearing the goods and input and costing on system</p><p>Logistics</p><p>1- To control all operations of office and make sure all the work is done correctly, on time</p><p>2- To sign all daily transactions (invoices, credit notes, stock adjustments, transfers, clients sms )</p><p>3- To control changes in computer prices and incentives</p><p>4- To issue &amp; control weekly fuel consumption and car maintenance reports for accounting</p><p>5- To control cash table monthly</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications: Bachelor's degree in business management</p><p>Minimum 3 years experience in sales</p><p>Languages : Arabic, English &amp; French</p><p>Skills &amp; Abilities: Computer literacy (Special programs as Excel, Word, Powerpoint...)</p><p>Good analysis skills.</p><p>Good organisational skills, with accurate time management</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary: The Senior Accountant will provide financial information to management by researching and analyzing accounting data; preparing reports. He will also supervise general accounting operations and control our financial transactions, reconcile account balances and bank statements prepare month-end close procedures and ensure accuracy and effectiveness.</p><p>Duties and Responsibilities include but not limited to:</p><ul><li>Verify, allocate, post and reconcile accounts payable and receivable.</li><li>Analyze financial information and summarize financial status.</li><li>Prepare financial statements and produce budget according to schedule.</li><li>Assist with tax audits and tax returns.</li><li>Direct internal and external audits to ensure compliance.</li><li>Prepare and input the accounting entries on the accounting system.</li><li>Prepare the accounting reports and deliver them to the Group Accounting manager.</li><li>Apply all procedures for recording, classifying, summarizing, and disclosing of transactions.</li><li>Review and make necessary adjustments to the payroll lists, payment slips, and related taxes.</li><li>Maintain and file accounting records, backups and supporting documents in a secure and appropriate environment.</li><li>Prepare bank reconciliation (Cash and Banks Accountant).</li><li>Track and maintain a complete list of cash receipts and disbursements and the relevant supporting documents (Cash and Banks Accountant).</li><li>Track and maintain a complete list and numbering of fixed assets (Fixed Assets Accountant).</li><li>Calculate and allocate periodic depreciation to fixed assets (Fixed Assets Accountant).</li><li>Track and maintain a list of vendors, suppliers and third-party accounts payables (Accounts Payable Accountant).</li><li>Track and maintain a list of customers and other accounts receivables (Accounts Receivable Accountant).</li><li>Prepare aging reports (Accounts Receivable/Payable Accountant).</li><li>Supervising accounting staff</li><li>Review and manage accounts payables and receivables</li><li>Perform other clerical duties within the Accounting Unit.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements and Qualifications</p><ul><li>Bachelor s Degree in Accounting.</li><li>Profound experience with typical accounting procedures.</li><li>Good experience with general ledger functions and the month-end/year-end close process.</li><li>Min 5 years of relevant experience in the field of accounts/finance</li></ul><p>Skills:</p><ul><li>Excellent and strong interpersonal skills.</li><li>Strong analytical and quantitative skills, with accuracy and attention to detail.</li><li>Good MS Office skills particularly strong capabilities in MS Excel.</li><li>Good knowledge of financial accounting statements and business trends.</li><li>Able to work independently and highly meticulous.</li><li>Ethical Conduct.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A Beirut-based ready-to-wear retail company that has been bringing European fashion to Lebanon since 1990 across standalone boutiques, department stores, and online, is scaling the omnichannel operations and looking for an experienced E-Commerce Operations Manager to lead the charge. This role sits at the heart of the online business. You will be responsible for ensuring every order from placement to delivery is handled with speed, accuracy, and care. That means overseeing daily order management across all the e-commerce websites, coordinating inventory across stores, managing fulfillment methods including home delivery, click &amp; collect, ship from store, and store-to-store transfers, and making sure the delivery partners consistently meet their service levels. When things don't go to plan, you're the one who steps in, solves the problem, and puts processes in place so it doesn't happen again. Customer experience is equally central to this role. You'll lead the customer service team, ensuring fast, high-quality responses across WhatsApp, email, and social media, handling escalations with composure, and constantly looking for ways to improve the journey from the moment a customer clicks "order" to the moment it arrives at their door. You'll also work closely with store managers and the broader operations team to bridge the gap between the online and retail channels, building the communication and coordination that a true omnichannel business depends on. Regular reporting on order volumes, fulfillment rates, delivery performance, customer satisfaction, and team productivity will be part of your rhythm and you'll be expected to turn those numbers into clear action plans.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We're looking for someone with at least five years of experience in e-commerce operations, logistics, retail operations, or a related field, with a proven track record of managing teams and working in multi-site retail environments, with excellent communication skills in English. You're highly organized, data-driven, calm under pressure, and the kind of person who holds themselves and their team to a high standard not by micromanaging, but by setting clear expectations and following through. If you're ready to build something operational, rigorous, and customer-obsessed, we want to hear from you.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Overview The Senior Infrastructure Specialist is responsible for the design, implementation, and maintenance of the organization s core IT ecosystem. This includes physical hardware, virtualized environments, cloud platforms, and networking stacks. You will ensure 99.9% availability of services while leading automation initiatives to reduce manual intervention and improve scalability. Key Responsibilities 1. Infrastructure Design &amp; Administration Design and manage high-availability server environments (Windows/Linux) using VMware. Oversee cloud infrastructure (Azure), focusing on cost optimization and resource scaling. Maintain and optimize storage solutions (SAN/NAS) and backup/disaster recovery protocols (Veeam, Azure Site Recovery). 2. Network &amp; Security Operations Manage enterprise networking equipment, including firewalls (FortiGate), switches (VLAN tagging), and SD-WAN configurations. Implement and monitor security protocols, including MFA, VPNs, and Endpoint Detection and Response (EDR) systems. 3. Automation &amp; Efficiency Develop PowerShell scripts to automate repetitive tasks in Active Directory, Office 365, and server provisioning. 4. Asset &amp; Lifecycle Management Supervise the lifecycle of all IT assets (from procurement to disposal) within tools like ManageEngine Asset Manager . Maintain accurate documentation of network topologies, hardware inventories, and SOPs. 5. Leadership &amp; Mentorship Act as the Tier 2 escalation point for complex technical issues. Mentor junior system administrators and provide technical guidance on internal projects.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><h2>Technical Requirements</h2><p>Operating Systems: Expert knowledge of Windows Server 2022+ and Linux. Cloud: Proven experience managing Azure (Entra ID, Intune) environments. Networking: Deep understanding of TCP/IP, DNS, DHCP, BGP, and VoIP systems. Virtualization: Hands-on experience with VMware vSphere. Tools: Proficiency in ITSM/Asset Management tools (e.g., ManageEngine, Jira Service Management)</p><h2>Preferred Qualifications &amp; Certifications</h2><p>Education: Bachelor s Degree in Computer Science, Information Technology, or related field. Certifications: Microsoft Certified: Azure Solutions Architect Expert. Cisco Certified Network Professional (CCNA/CCNP). Fortinet NSE (Level 4 or higher). Experience: 7+ years in IT infrastructure, with at least 2 years in a senior capacity.</p><h2>Soft Skills</h2><p>Analytical Thinking: Ability to diagnose complex infrastructure failures. Project Management: Experience leading infrastructure migrations or office build-outs and clear documentations. Communication: Ability to explain technical roadmaps to non-technical stakeholders.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><br></p> <p> </p> <p> <b> <u>Team</u> </b> </p> <p>The Application Lifecycle Management (ALM) domain, part of the Information Systems (IS) department, covers the MX.3 application lifecycle from product conception to delivery: we build solutions and processes that enable requirements management, software development, testing, and quality assurance of MX.3.</p> <p>The domain is composed of 3 subdomains:</p> <ul> <li> <p>Agile &amp; Analytics Applications</p> </li> <li> <p>DLC, Quality, and Release Management</p> </li> <li> <p>Test Automation</p> </li> </ul> <p> </p> <p> <b> <u>Your Responsibilities:</u> </b> </p> <ul> <li> <p>Contribute to building and driving the product roadmap of GQAF.</p> </li> <li> <p>Drive L2 support in close collaboration with Operations teams in IS and GQAF development teams.</p> </li> <li> <p>Contribute to product discovery activities to understand user needs and validate problems, before building product capabilities.</p> </li> <li> <p>Collaborate with domain representatives, Value Flow program managers, SBI and Epic leads/owners on analyzing the impact of various investments on the landscape of processes and tools in the subdomain.</p> </li> <li> <p>Enrich product documentation of various types: user guides, internal support knowledge base, public knowledge base, landscape documentation, etc.</p> </li> <li> <p>Work with an Agile team within an Agile Release Train to:</p> <ul> <li> <p>Translate problems and features into actionable user stories with clear and elaborate acceptance criteria</p> </li> <li> <p>Slice the work over multiple iterations while ensuring incremental value delivery</p> </li> <li> <p>Drive corrective and evolutive maintenance</p> </li> <li> <p>Validate team deliverables with high quality standards</p> </li> <li> <p>Deliver impactful, value-driven demos to users and stakeholders</p> </li> </ul> </li> </ul> <p> <b> <u>Your Profile</u> </b> </p> <p>You would be a fit for this role if you have the following:</p> <ul> <li> <p>Clear communication adapted to various stakeholder profiles (engineers, users, senior stakeholders, etc.)</p> </li> <li> <p>Solid interpersonal skills enabling respectful pushback when required, clear expectation management, and saying "no" when needed</p> </li> <li> <p>Strong analytical skills to efficiently deconstruct complex issues and perform root cause analysis</p> </li> <li> <p>Bias to quality and reliability</p> </li> <li> <p>Focus on solving real problems for users and delivering measurable impact</p> </li> <li> <p>Preference for data-driven decisions</p> </li> </ul> <p> </p> <p>Additional elements that will set you apart:</p> <ul> <li> <p>Previous hands-on experience working within an agile team and in a SAFe context; Experience as Scrum master, product owner, or product manager</p> </li> <li> <p>Understanding of MX.3 architecture and development lifecycle</p> </li> <li> <p>Experience with TPKs on the production chain</p> </li> <li> <p>Familiarity with GQAF core capabilities</p> </li> <li> <p>Familiarity with Jira and Confluence (mxwiki)</p> </li> <li> <p>Experience turning requirements into features and user stories</p> </li> <li> <p>Technical skills: SQL syntax &amp; querying, Scripting, Source code management tools (Git, Perforce, SVN)</p> </li> </ul></div></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Regional Masterplan to Combat Sand and Dust Storms for West Asia<br> Work Location<br>Home Based<br> Expected duration<br>11.5 months (120 days Part time)<br> Duties and Responsibilities<br>The United Nations Environment Programme (UNEP) is the leading global environmental authority that sets the global environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the global environment. The regional Office for West Asia delivers advisory services and capacity building support to countries to achieve environmental and sustainable development objectives. This consultancy is established at the West Asia Office within the framework of the Strategic Cooperation Agreement between UNEP and the Ministry of Environment, Water and Agriculture (MEWA) of the Kingdom of Saudi Arabia. The Consultant will report to the Project Manager at the UNEP West Asia Office. Within the above context, UNEP and the National Centre for Meteorology (NCM), through its Regional Centre on Sand and Dust Stoms (SDS), will collaborate to develop the Regional Master Plan to Combat Sand and Dust Storm in West Asia. The Master Plan will capitalize on the resources and knowledge available at the Regional SDS Centre. Furthermore, The Master Plan will serve as a policy and technical document to guide actions at the regional, national and local levels to tackle the sand and dust storms across the full cycle. Considerable meteorological work has been done to monitor SDS and identify sources (hotspots). However, noticeable gaps are still apparent in identifying root causes and designing micro-scale mitigation measures and evidence-based monitoring. The Consultant will provide technical leadership for the development of the Regional SDS Masterplan, ensuring that all technical inputs are aligned, concise and consolidated into one coherent document, while also providing technical advisory support to NCM on the ongoing development of the national SDS framework, including participation in relevant meetings and review of technical inputs. 2.Duties and Responsibilities Under the direct supervision of the Project Manager in UNEP West Asia Office, and in collaboration with the Regional SDS Centre, relevant regional and national entities, the Consultant will carry out the following duties and responsibilities. 1.Conduct a Regional Literature Review on SDS Sources and Hotspots 1.1Review available studies, reports, assessments, datasets and other relevant publications addressing sand and dust storm sources, hotspots, drivers and mitigation measures in West Asia. 1.2Compile a preliminary list of SDS hotspots identified by the Regional SDS Centre and other available regional and national sources. Based on the literature review, develop practical criteria for identifying and categorizing SDS hotspots using available evidence and information. 1.3 To the extent possible, conduct a desk-based analysis of the identified SDS hotspots and prepare concise profiles for each hotspot, covering, where information is available, their location, main causes, land use and land-cover characteristics, water management and agricultural practices, topography, climatic conditions, frequency of SDS events, anthropogenic drivers, key impacts, and available evidence regarding their contribution to sand and dust storm generation. 1.4Prepare an inception report outlining the proposed methodology, literature review approach, criteria for hotspot identification and categorization, preliminary list of hotspots, workplan, and anticipated data gaps and limitations. 2.Draft of the “Regional Masterplan to Combat Sand and Dust Storms for West Asia” The Master Plan will serve as guiding document for countries, addressing SDS from multiple dimensions, especially root causes and prevention. It should contain guidelines for countries on how to develop local/national level action plans, including standardized methodologies to guide assessment, monitoring, and implementation to address sand and dust storms, especially at the hotspot level. The guidelines will also promote the integration of SDS mitigation and adaptation measures into national environmental and development policies 1.1Prepare annotated outline for the Master plan describing major sections, the information needed for each section and the rationale for it 1.2Compile data, information, and findings for the various sections of the Masterplan, while providing overall coordination and technical leadership. 1.3Coordinate closely with other experts developing specific sections of the Masterplan, including economic valuation, health impacts, and mitigation measures, to ensure coherence, coherence across sections and avoid duplication. 1.4Compile and consolidate the various sections into one comprehensive and well-structured document. 1.5Conduct stakeholder meetings with relevant institutions and NCM personnel to gather technical inputs and support the further development of the Regional Masterplan. 3.Regional Consultations The consultant will provide inputs to the national (particularly Saudi Arabia) and regional consultations, present the findings of the above tasks and gather input and feedback from the relevant stakeholders and institutions to reflect in the final Master Plan 4.Final Version of the “Regional Masterplan to Combat Sand and Dust Storms for West Asia” 4.1Refine and finalize the Masterplan, with all comments and feedback fully incorporated and addressed. 4.2Submit the final version of the Masterplan in a format ready for review, endorsement, and publication.<br> Qualifications/special skills<br>Master's degree or equivalent in Environmental Management, Land or Water Management, Climate Science, or related field is required A first-level university degree, combined with two (2) additional years of qualifying experience may be accepted in lieu of an advanced university degree. PHD degree is also desirable Minimum 10 years of experience in land and water management, or related field, is required. Proven experience in providing technical guidance and capacity-building programs is required. Experience in multistakeholder engagement and developing technical reports, is required. Strong knowledge of environmental issues in West Asia, is required. Experience in working with international organizations, government agencies, or funding institutions, is an asset.<br> Languages<br>Fluency in English and Arabic is required.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p><h4>About us</h4> <p>Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.</p> <p>Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.</p> <p>With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.</p> <h4>Line of service overview</h4> <p>Our Middle East Assurance practice includes over 2,300 people based in 12 countries across the region and is part of PwC’s global network that is operating worldwide. PwC Middle East’s Assurance practice combines the right mix of human-led and tech-powered solutions to provide our clients with quality audits and other risk services that create confidence and impact in our region and across society.</p> <h4>Business unit overview</h4> <p>Core Assurance is a cornerstone of our Assurance practice, focused on delivering high-quality audits that build trust and drive sustained outcomes.</p> <p>Our teams apply deep technical expertise and leverage advanced digital tools to provide independent assurance over financial reporting. Through a human-led, tech-powered approach, we help clients meet regulatory requirements, enhance transparency, and strengthen stakeholder confidence, creating impact across industries and society.</p> <h4>How you’ll contribute</h4> <p>As an External Audit Senior Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:</p> <ul> <li>Using your analytical skills to analyse the client's financial statements and ensure they adhere to financial regulations.</li> <li>Examining financial and accounting records, other documents, and tangible items such as inventory, or plant and equipment.</li> <li>Asking a range of questions – from formal written questions to informal oral questions – to a range of individuals at our client organisations.</li> <li>Testing the client organisation's internal controls and processes.</li> <li>Building trust and credibility with the clients by understanding their expectations and delivering high quality services.</li> <li>Taking accountability for researching and understanding key facts on the client’s industry information before the engagement begins.</li> <li>Communicating with the Manager and/or Partner in a timely manner with respect to engagement progress – risks, issues, variances from plan in terms of time, budget, etc.</li> <li>Taking full ownership of external file completion.</li> <li>Analysing engagement economics of self and field staff and explaining variances from the budgets.</li> <li>Reviewing the work of the associate levels and providing them on-job training, coaching and timely constructive feedback to help them grow in their career.</li> <li>Ensuring you are adhering to compliance with the risk, quality and independence matters.</li> <li>Having an understanding in business development activities to help identify and research opportunities on new/existing clients along with building and maintaining strong relationships with clients.</li> <li>Engaging and dealing effectively with diverse teams from the planning through the completion phase of the audit as well as closely following up on the progress of the requested tasks to ensure meeting the timeline and the firm’s internal KPIs.</li> <li>Taking part in the digital initiatives and upskilling areas which aligns most with your team’s business needs.</li> <li>Performing other procedures as necessary to support issuance of the assurance deliverables.</li> </ul> <h4>What you’ll bring</h4> <p>You are ambitious and you utilise opportunities to grow and develop. In addition, you recognise yourself in the following characteristics:</p> <ul> <li>A degree in accounting, finance or any other related academic major.</li> <li>Completed or pursuing a professional qualification, such as ACCA, CA, ACA, CPA (preferably).</li> <li>Progressive experience at the Senior Associate level working with a range of external audit clients in a Big 4 professional services firm.</li> <li>Experience in auditing diverse range of industries.</li> <li>Excellent communication, presentation, and interpersonal skills that allow you to thrive in a team environment.</li> <li>Bilingual proficiency in Arabic and English (oral and written) is a plus.</li> <li>Business development and client relationship building skills.</li> <li>Willingness to challenge the ‘norms’ and to create a cohesive and effective working team.</li> <li>Excellent project management skills.</li> <li>Knowledge in any audit technologies, and experience using data analytics tools is a plus.</li> <li>Commitment to valuing differences and working alongside diverse people and perspectives.</li> <li>Thorough technical skills and experience regarding applicable accounting reporting and auditing standards, with demonstrated exceptional performance.</li> <li>Experience in the design of engagement procedures based on risk and materiality.</li> <li>Previous experience in coaching and leading engagement teams.</li> <li>Strong technical knowledge and having the ability to research issues, present alternatives and conclusions to client/Manager.</li> </ul> <h4>How you’ll make a difference</h4> <p>At PwC Middle East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.</p> <h4>Why you’ll love working at PwC</h4> <p>At PwC Middle East, you’ll find more than just a job – you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Mideast Assistance International S.A.L.</strong> is a Lebanon-based assistance and insurance services group established in 2001. Headquartered in Dbayeh, Lebanon, the company specializes in providing round-the-clock medical, travel, and crisis management assistance to individuals and businesses globally.</p><br><p>Key Operational Areas</p><br><ul><li><p><strong>Travel &amp; Medical Assistance:</strong> The company offers worldwide travel insurance products and coordinates emergency services, including medical repatriation, emergency evacuations, and support for travelers in need.</p><br></li><li><p><strong>Crisis Management:</strong> They provide tailored contingency and evacuation planning in coordination with medical and security authorities, specifically addressing natural disasters or regional conflicts.</p><br></li><li><p><strong>Call Center Services:</strong> Utilizing advanced IP-based technology, the company operates a centralized, multi-lingual call center that provides customized CRM solutions for various sectors, including banking, insurance, and healthcare.</p><br></li><li><p><strong>Provider Network:</strong> The organization maintains an extensive international network of over 40,000 healthcare and assistance providers, enabling services such as direct billing and cost containment.</p><br></li></ul><br>Job Description<br><p><strong>Mission and Responsibilities:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;</strong></p><br><p>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Answer incoming phone calls from patients and handle their requests in a professional and timely manner.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Perform outgoing calls based on assigned call lists and follow the approved scripts, protocols, and procedures.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Assisting patients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Schedule, manage, and update patient appointments.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Confirm appointments and follow up with patients when needed.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Review daily tasks, communications, and pending follow-ups to ensure proper completion.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br> -Handle incoming and outgoing emails in accordance with internal procedures.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Process faxes and ensure that all received information is properly reviewed and forwarded when needed.&nbsp;&nbsp;<br> -Control and follow up on the workflow of outsourcing projects to ensure that tasks are being completed accurately and on time.&nbsp;&nbsp; &nbsp;<br> -Coordinate with team members to ensure proper task distribution, follow-up, and case handling.&nbsp; &nbsp; &nbsp;<br> -Support the team in solving operational issues and maintaining a smooth workflow.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Ensure that all team members follow the required quality standards, internal procedures, scripts, and service expectations.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> - Prepare and send reports to the concerned Manager whenever required.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> - Escalate urgent, sensitive, delayed, or unresolved cases to the concerned person or department.&nbsp; &nbsp; &nbsp;<br> - Execute any other job-related task requested by the concerned manager.</p><br><br>Qualifications<br><p>Qualifications: fluent in French and ensligh/ available to work Monday through Friday from 3:00 PM to 11:00 PM, with flexibility to work up to 2 days per week from 12:00 PM to 8:00 PM.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>About Wahed:</strong> <br>The global financial system wasn’t built for everyone. For millions of people, its reliance on interest (riba) creates a barrier to managing money and building wealth without compromising their values.&nbsp;</p><br> <p>At Wahed, we’re changing that. We are a global fintech company on a mission to build a new financial system — one that is ethical, accessible, and entirely interest-free. From our offices across the globe, our team is building products that were once deemed impossible: from pioneering Shariah-compliant equity ETFs, to true riba-free alternatives to high-yield savings accounts, to no-leverage, income-producing real estate investments. If you’re driven to help people and believe finance should empower, not exclude, join us in building a more equitable financial future.&nbsp;</p><br> <p><strong><br>Job Brief:</strong> <br>Wahed is looking for an Arabic-speaking Private Clients Service Associate to join our International team and deliver an outstanding experience to our clients. Reporting to the Private Clients Manager, you will be a first point of contact for clients across calls and email - resolving queries quickly, accurately and with genuine care. You will also be the dedicated client service contact for our high-net-worth (HNW) clients, guiding them personally through onboarding and ensuring a smooth, high-touch experience from their very first interaction. This is a client-facing role for someone who combines warmth with attention to detail and takes real pride in helping people.&nbsp;</p><br><br><p><b>Job Responsibilities:</b></p><br><ul> <li>Act as a first point of contact for clients across calls, email and live chat — identifying&nbsp;and assessing their needs and resolving queries promptly and accurately.</li> <li>Serve as the dedicated support contact for our high-net-worth (HNW) clients, delivering a&nbsp;personalised, high-touch experience and guiding them through onboarding from account&nbsp;opening to first investment.<br>Support clients in Arabic (essential), English (essential), and French (desirable) ensuring&nbsp;clear, professional and culturally attuned communication.</li> <li>Guide clients through onboarding, KYC and account-related processes, coordinating with&nbsp;internal teams where needed to remove friction.</li> <li>Handle complaints with empathy, providing appropriate solutions and alternatives within&nbsp;agreed timeframes, and following up to ensure resolution.</li> <li>Keep accurate records of client interactions, process client accounts and documentation,&nbsp;and maintain trackers for leads and queries generated through company campaigns.</li> <li>Follow communication procedures, guidelines and policies, and ensure adherence to&nbsp;service-level agreements (SLAs) and process deliverables.</li> <li>Take the extra mile to engage clients, build trust, and contribute to a high-quality&nbsp;values-based client experience.<br>Share client feedback and recurring issues with the wider team to help improve our&nbsp;products, processes and service.</li> </ul><br><p><b>Job Specifications: </b></p><br><ul> <li>Fluency in Arabic and English, both written and spoken - this is essential. Fluency in French is desirable.</li> <li>Bachelor’s degree with 2+ years’ experience in a client service role, ideally within financial services or fintech.</li> <li>Proven customer support or client-service experience, with strong phone, email and chat handling skills and active listening.</li> <li>Experience supporting high-net-worth or premium clients, or a clear aptitude for delivering a high-touch, professional service.</li> <li>Client-oriented, with the ability to adapt and respond to different types of clients and personalities.</li> <li>Excellent communication and interpersonal skills.</li> <li>Strong attention to detail and accuracy in record-keeping and following processes.</li> <li>Ability to multi-task, prioritise and manage time effectively, delivering high-quality work to deadlines.</li> <li>Familiarity with the UAE financial-services landscape and/or an interest in&nbsp;Shariah-compliant finance is an advantage. If you love helping people, take pride in delivering an exceptional client experience, and want to&nbsp;be part of a values-based FinTech growing in the UAE, we’d love to hear from you.<br></li></ul><br> </div>

<p>About the consultancy PUI, in collaboration with the Ministry of Public Health (MoPH), is seeking a qualified consultant or consultancy firm to support the development of an evidence-based workforce planning model for Lebanon s Primary Health Care Centers (PHCCs), using the WHO Workload Indicators of Staffing Need (WISN) methodology . The consultancy will contribute to defining staffing requirements, staffing norms, workload standards, skill mix and competency requirements for different PHCC tiers, while supporting the development of a national Human Resources for Health (HRH) workforce planning framework. Key responsibilities The consultant will be expected to: • Apply the WHO WISN methodology in a representative sample of PHCCs. • Assess workload, staffing requirements and workforce gaps. • Develop staffing norms, workforce models and skill-mix requirements for each proposed PHCC tier. • Assess workforce sustainability, including vacancies, turnover, retention and absenteeism. • Develop recommendations for workforce allocation, recruitment, retention and task sharing/task shifting. • Develop a national WISN-based workforce planning framework, HRH monitoring dashboard and workforce planning toolkit. • Coordinate closely with the PHCC+ and LPSP Costing consultancies. • Present and validate findings with the MoPH and relevant stakeholders.</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Required qualifications and experience</strong></p><ul><li>Advanced university degree (Master s level or higher) in Public Health, Health Systems Management, Human Resources for Health, Health Services Management, Health Economics, Epidemiology, Medicine, Nursing or a related health field.</li><li>Minimum 5 7 years of relevant experience in health systems strengthening or Human Resources for Health.</li><li>Demonstrated experience implementing the WHO WISN methodology .</li><li>Experience in workload assessment and staffing norm development.</li><li>Experience supporting Ministries of Health.</li><li>Strong knowledge of Primary Health Care systems and health workforce planning.</li><li>Strong analytical and quantitative skills.</li><li>Experience in fragile/humanitarian settings is an asset.</li><li>Experience in Lebanon or the Middle East is highly desirable.</li></ul><p><strong>Application requirements</strong></p><p>Applicants must submit:</p><ul><li>Technical offer (in English, separate file, signed and stamped), including:<ul><li>Understanding of the ToR and key challenges;</li><li>Proposed methodology and tools;</li><li>Detailed workplan/timeline;</li><li>Updated CV;</li><li>Portfolio of relevant previous work.</li></ul></li><li>Financial offer (in English, separate file, signed and stamped), including detailed fees and other costs, payment terms, offer validity and expected start date.</li><li>Required administrative documents, including ID/passport copy and Ministry of Finance (MOF) number.</li></ul><p>Technical and financial offers must be submitted as two separate files.</p>