Embedded Systems Engineer Jobs in Lebanon

<div> <span>Background</span> </div> <p> <span>The Logistics Officer will support the South Area Office operations by providing timely and efficient logistical services. Though the JD focuses on procurement operations, the selected candidate is expected to work and support on other logistics aspect like warehouse and assets if needed. Working under the supervision of the Support Manager, the role contributes to the effective implementation of NRC s activities in the South by ensuring compliance with NRC s logistics procedures, donor guidelines, and Lebanese regulations. </span> </p> <div> <span>Generic professional competencies</span> </div> <ul> <li> <p> <span>Minimum 1-2 years of experience from working with procurement in a humanitarian/recovery context.</span> </p> </li> <li> <p> <span>Previous experience from working in complex and volatile contexts.</span> </p> </li> <li> <p> <span>Good English language level written and spoken.</span> </p> </li> </ul> <p> </p> <div> <span>Context related skills, knowledge and experience</span> </div> <ul> <li> <p> <span>Able to use logistics software and tools, including Excel, fleet tracking, and procurement systems</span> </p> </li> <li> <p> <span>Good cultural awareness and sensitivity </span> </p> </li> </ul> <div> <span>Behavioural competencies</span> </div> <ul> <li> <p> <span>Handling insecure environment</span> </p> </li> <li> <p> <span>Planning and delivering results</span> </p> </li> <li> <p> <span>Working with people</span> </p> </li> <li> <p> <span>Communication with impact and respect</span> </p> </li> <li> <p> <span>Coping with change </span> </p> </li> </ul> <div> <span>Roles and responsibilities</span> </div> <p> <span>The Logistics Officer is responsible for providing support to NRC s logistics operations in the South Area Office. The role primarily focuses on procurement operations, ensuring that all processes are compliant with NRC s Logistics Handbook and donor requirements. The position supports day-to-day operations and ensures the timely procurement of goods and services. The same is expected when needed to work on the assets and the warehouse.</span> </p> <div> <span>Generic Responsibilities</span> </div> <ol> <li> <p> <span>Support staff on procurement procedures, policies, and documents required. </span> </p> </li> <li> <p> <span>Establish and maintain a good professional working relationship with suppliers.</span> </p> </li> <li> <p> <span>Conduct market surveys when necessary.</span> </p> </li> <li> <p> <span>Prepare daily, weekly, and monthly reports required for procurement</span> <span>.</span> </p> </li> <li> <p> <span>Ensure proper filing and archiving for all related procurement documents. </span> </p> </li> <li> <p> <span>Compliance and adherence to NRC policies, guidance and procedures, Logistics Handbook and Logistics policies and procedures. </span> </p> <p> </p> </li> </ol> <div> <span>Specific responsibilities:</span> </div> <p> <span> <strong>Procurement</strong> </span> </p> <ul> <li> <p>Manage and prioritize assigned procurement activities, ensuring procurement processes are properly planned, coordinated, and completed within required timelines.</p> </li> <li> <p>Implement NRC s standard procurement practices, procedures, and applicable donor rules, ensuring that all procurement activities comply with established policies, authorizations, and audit requirements.</p> </li> <li> <p>Manage assigned procurements through the full procurement cycle, from requisition and solicitation through quotation analysis, evaluation, award, contracting, delivery, payment, and completion, ensuring all required documentation is accurately maintained.</p> </li> <li> <p>Track requisitions and ongoing procurements using relevant procurement tracking tools and sheets; monitor progress, identify delays or issues, and take appropriate corrective measures to ensure timely completion.</p> </li> <li> <p>Prepare requests for quotations and required procurement documentation; collect and analyse quotations, assess offers against established criteria, provide recommendations, and prepare comprehensive Bid Analysis documents with all relevant information for review and approval by the Procurement Committee or Budget Holder (BH).</p> </li> <li> <p>Address procurement-related issues and provide appropriate solutions and recommendations to resolve challenges while maintaining the integrity, transparency, efficiency, and compliance of the procurement process.</p> </li> <li> <p>Draft contracts, Purchase Orders, and other procurement-related documents for review, approval, and signature by authorized personnel.</p> </li> <li> <p>Liaise and coordinate with suppliers, requesting departments, Finance, logistics, and other relevant stakeholders to clarify requirements, resolve procurement issues, and ensure the successful and timely delivery of goods and services.</p> </li> <li> <p>Provide guidance and support to staff on procurement requirements, policies, procedures, and documentation, ensuring procurement activities are conducted correctly and in accordance with NRC and donor requirements.</p> </li> <li> <p>Maintain complete and accurate procurement records and supporting documentation in line with NRC standards to ensure proper filing, traceability, and readiness for internal and external audits.</p> </li> <li> <p>Maintain and regularly update the supplier information database, including information relevant to regularly purchased goods and services, and support the identification and assessment of suitable suppliers.</p> </li> <li> <p>Monitor local market conditions, supplier availability, pricing, and other relevant market developments, and share applicable information with concerned parties to support informed procurement decisions.</p> </li> <li> <p>Follow up with Finance on the payment process to ensure timely settlement of approved supplier invoices and that NRC fulfils its contractual and financial obligations to suppliers.</p> </li> <li> <p>Prepare and submit the monthly procurement KPI report, ensuring that procurement performance and relevant indicators are accurately captured and reported.</p> </li> <li> <p>Perform any other procurement-related duties and tasks as delegated by the line manager.</p> </li> </ul> <p> </p> <div> <span>Critical interfaces</span> <ul> <li> <p> <span>Coordination with NRC Lebanon Suppliers and Contractors </span> </p> </li> <li> <p> <span>Daily coordination with the Finance department </span> </p> </li> <li> <p> <span>Coordination with the NRC program staff.</span> </p> </li> <li> <p> <span>Coordination with the NRC Lebanon security department</span> </p> </li> </ul> </div>

Key Responsibilities <br> <br>* Identify and develop new customer opportunities and leads <br>* Respond to customer inquiries, walk-ins, calls, emails, and leads <br>* Prepare and follow up on quotations and proposals <br>* Handle customer questions and objections professionally <br>* Recommend suitable products/services based on customer needs <br>* Build and maintain strong customer relationships <br>* Meet or exceed monthly and quarterly sales targets <br>* Maintain accurate records of customer interactions, follow-ups, quotations, and sales activities <br>* Coordinate with relevant departments to ensure smooth order processing <br>* Prepare regular sales activity and performance reports <br>* Stay updated on products, pricing, promotions, and sales practices <br> <br> Requirements <br> <br>* Bachelor’s degree in Business Administration, Sales, Marketing, or a related field <br>* At least 1 year of experience in indoor sales, telesales, customer service, or a related field <br>* Strong sales, negotiation, and communication skills <br>* Customer-focused with strong relationship-building abilities <br>* Target-driven and goal-oriented <br>* Good analytical thinking and problem-solving skills <br>* Ability to manage multiple customer inquiries and follow-ups in a fast-paced environment <br>* Proficiency in Microsoft Office and ERP systems <br>* Ability to work collaboratively and maintain strict confidentiality

we are looking for a motivated and customer-focused Travel Agent to join our team. Previous experience in a travel agency or tourism industry is preferred. The ideal candidate should be passionate about travel, have excellent communication skills, and be able to provide professional service to clients. <br> <br>Responsibilities <br>Assist clients with planning and booking flights, hotels, tours, and travel packages. <br>Prepare customized travel itineraries and package offers. <br>Handle client inquiries and provide accurate travel information. <br>Make and manage flight and hotel reservations. <br>Follow up with clients before and after their trips. <br>Coordinate with airlines, hotels, suppliers, and tour operators. <br>Handle changes, cancellations, and travel-related issues professionally. <br>Meet sales targets and contribute to the growth of the agency. <br>Requirements <br>Previous travel agency or travel industry experience is preferred. <br>Good knowledge of flights, hotels, destinations, and travel procedures. <br>Excellent communication and customer-service skills. <br>Good sales and negotiation skills. <br>Ability to work under pressure and handle multiple bookings. <br>Good computer skills. <br>Knowledge of reservation systems such as Amadeus

<p>Review, process, and verify client funding transactions including deposits, withdrawals, internal transfers, and adjustments across multiple payment providers.<br>Ensure all payment requests are processed in accordance with company policies and regulatory standards, maintaining a high level of accuracy and integrity.<br>Perform daily and monthly internal reconciliations between client accounts, PSP portals, trading platforms, and internal systems to ensure alignment and identify discrepancies.<br>Liaise with the Customer Support and Finance departments to resolve transaction issues or client payment inquiries.<br>Monitor automated and manual payment flows, flag and escalate unusual or suspicious activity to the Compliance and Risk departments.<br>Maintain accurate and up-to-date records of all transactions for audit and reporting purposes.<br>Prepare internal reports related to funding operations, processing timeframes, and reconciliation status for management review.<br>Stay current on PSP regulations, anti-money laundering (AML) guidelines, and best practices related to payment processing and financial operations.<br>Support the setup, testing, and onboarding of new payment service providers (PSPs), including coordinating with tech and compliance teams on necessary documentation and flow validation.</p>

Job Responsibilities: <br> <br>• Review, process, and verify client funding transactions including deposits, withdrawals, internal transfers, and adjustments across multiple payment providers. <br>• Ensure all payment requests are processed in accordance with company policies and regulatory standards, maintaining a high level of accuracy and integrity. <br>• Perform daily and monthly internal reconciliations between client accounts, PSP portals, trading platforms, and internal systems to ensure alignment and identify discrepancies. <br>• Liaise with the Customer Support and Finance departments to resolve transaction issues or client payment inquiries. <br>• Monitor automated and manual payment flows, flag and escalate unusual or suspicious activity to the Compliance and Risk departments. <br>• Maintain accurate and up-to-date records of all transactions for audit and reporting purposes. <br>• Prepare internal reports related to funding operations, processing timeframes, and reconciliation status for management review. <br>• Stay current on PSP regulations, anti-money laundering (AML) guidelines, and best practices related to payment processing and financial operations. <br>• Support the setup, testing, and onboarding of new payment service providers (PSPs), including coordinating with tech and compliance teams on necessary documentation and flow validation

<p><h4>Mindrift Bot Developer Opportunity</h4> <p>Mindrift is looking for skilled bot developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project and build conversational bots and messaging-platform integrations for real-world applications. In this role, you'll use your bot engineering expertise, conversational design skills, and quality-focused approach to build reliable, useful bots and messaging integrations that deliver a great user experience. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.</p> <h4>What we do</h4> <p>The Mindrift platform connects specialists with innovative technology projects. Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.</p> <h4>About the role</h4> <p>This is a freelance role for a Tendem project. As a bot developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.</p> <h4>Key responsibilities</h4> <ul> <li>Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.</li> <li>Design and implement conversational flows, dialogue state, and fallback handling.</li> <li>Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.</li> <li>Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).</li> <li>Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).</li> <li>Review, debug, optimize, and refactor bot implementations to improve correctness, reliability, maintainability, and graceful error handling.</li> <li>Implement logging, monitoring, and recovery so bots stay healthy in production.</li> </ul> <h4>Requirements and benefits</h4> <p><strong>Educational qualifications</strong></p> <ul> <li>At least 3 years of relevant experience in backend, integration, automation, or bot development (required).</li> <li>Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.</li> </ul> <p><strong>Academic and/or professional experience</strong></p> <p>Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and build stable, user-friendly bot experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential.</p> <p><strong>Technical skills (essential)</strong></p> <ul> <li>At least 1 year of hands-on experience building bots for at least one major messaging platform (WhatsApp, Telegram, Discord, Slack, or similar) is required.</li> <li>Strong command of Python or Node.js for backend bot logic.</li> <li>Solid experience with REST APIs, webhooks, OAuth, and async request handling.</li> <li>Experience with relational or NoSQL databases for storing conversation state and user data.</li> <li>Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.</li> <li>Understanding of platform-specific limits, message templates, and approval flows (e.g., WhatsApp template messages).</li> <li>Experience with hosting and deployment (Docker, serverless, VPS, or PaaS).</li> </ul> <p><strong>Additional requirements</strong></p> <ul> <li>Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.</li> <li>Self-directed work ethic with the ability to design and ship complete bots independently.</li> <li>Portfolio or examples of bots you've built (required).</li> <li>English proficiency: Upper-intermediate (B2) or above (required).</li> </ul> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $35 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p> <h4>Why this freelance opportunity might be a great fit for you?</h4> <ul> <li>Work fully remote on your own schedule with just a laptop and stable internet connection.</li> <li>Apply your expertise to real-world technology projects while gaining experience building high-quality solutions for a global platform.</li> <li>Participate in performance-based bonus programs that reward high-quality work and consistent delivery.</li> </ul></p><p></p>

Job Description: Senior Accountant <br>Department: Accounting/Finance <br>Reports To: Accounting/Finance Manager <br>Supervises: Junior Accountants and Accounts Staff <br>Location: Keserwan Lebanon <br>Job Purpose <br>Lead day-to-day accounting operations, ensure accurate financial reporting, oversee vessel and corporate accounting, maintain compliance with accounting standards and maritime industry requirements, and support management decision-making. <br>Key Responsibilities <br>• Oversee general ledger, reconciliations and month-end close. <br>• Review journals and accounting entries. <br>• Prepare monthly, quarterly and annual financial statements. <br>• Monitor vessel operating expenses and voyage accounts. <br>• Supervise accounts payable, receivable and cash management. <br>• Ensure compliance with IFRS, tax and statutory requirements. <br>• Coordinate external audits and prepare audit schedules. <br>• Support budgeting, forecasting and financial analysis. <br>• Maintain internal controls and recommend process improvements. <br>• Coach and supervise junior finance staff. <br>Qualifications <br>• Bachelor's degree in Accounting, Finance or related discipline. <br>• Professional qualification (ACCA, CPA or CMA) preferred. <br>• 5–8 years' accounting experience, preferably within shipping or maritime. <br>Skills & Competencies <br>• Strong knowledge of IFRS and financial reporting. <br>• Advanced Excel and ERP/accounting systems skills. <br>• People management, analytical and problem-solving abilities. <br>• High attention to detail and communication skills

<p><h4>Mindrift Bot Developer Opportunity</h4> <p>Mindrift is looking for skilled bot developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project and build conversational bots and messaging-platform integrations for real-world applications. In this role, you'll use your bot engineering expertise, conversational design skills, and quality-focused approach to build reliable, useful bots and messaging integrations that deliver a great user experience. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.</p> <h4>What We Do</h4> <p>The Mindrift platform connects specialists with innovative technology projects. Our mission is to help develop high-quality AI technologies by combining real-world expertise from professionals across the globe with advanced AI development efforts.</p> <h4>About the Role</h4> <p>This is a freelance role for a Tendem project. As a bot developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.</p> <h4>Key Responsibilities</h4> <li>Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack, and similar messaging platforms.</li> <li>Design and implement conversational flows, dialogue state, and fallback handling.</li> <li>Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.</li> <li>Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).</li> <li>Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).</li> <li>Review, debug, optimize, and refactor bot implementations to improve correctness, reliability, maintainability, and graceful error handling.</li> <li>Implement logging, monitoring, and recovery so bots stay healthy in production.</li> <h4>Requirements and Benefits</h4> <h4>Educational Qualifications</h4> <li>At least 3 years of relevant experience in backend, integration, automation, or bot development (required).</li> <li>Bachelor's or master's degree in computer science, engineering, information technology, or related technical fields is a plus.</li> <h4>Academic and/or Professional Experience</h4> <p>Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and build stable, user-friendly bot experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential.</p> <h4>Technical Skills (Essential)</h4> <li>At least 1 year of hands-on experience building bots for at least one major messaging platform (WhatsApp, Telegram, Discord, Slack, or similar) is required.</li> <li>Strong command of Python or Node.js for backend bot logic.</li> <li>Solid experience with REST APIs, webhooks, OAuth, and async request handling.</li> <li>Experience with relational or NoSQL databases for storing conversation state and user data.</li> <li>Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.</li> <li>Understanding of platform-specific limits, message templates, and approval flows (e.g., WhatsApp template messages).</li> <li>Experience with hosting and deployment (Docker, serverless, VPS, or PaaS).</li> <h4>Additional Requirements</h4> <li>Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.</li> <li>Self-directed work ethic with the ability to design and ship complete bots independently.</li> <li>Portfolio or examples of bots you've built (required).</li> <li>English proficiency: upper-intermediate (B2) or above (required).</li> <h4>Project Time Expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $35 per hour equivalent, depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p> <h4>Why This Freelance Opportunity Might Be a Great Fit for You?</h4> <li>Work fully remote on your own schedule with just a laptop and stable internet connection.</li> <li>Apply your expertise to real-world technology projects while gaining experience building high-quality solutions for a global platform.</li> <li>Participate in performance-based bonus programs that reward high-quality work and consistent delivery.</li></p><p></p>

<p><br></p><p>As an Intermediate Full Stack Developer, you ll play a role in the ongoing development of our world-class cloud platform, and be comfortable with both front and back end programming. From understanding the initial set of customer requirements to deploying the final product, you ll have your hands and mind in all aspects of the implementation. You ll be responsible for developing and designing front end web architecture and back end systems, ensuring the responsiveness of applications and working alongside graphic designers for web design features, among other duties. At times, you may even find yourself presenting a solution to an external customer or to the entire company looking for feedback.</p><h2>Outcomes and Key Responsibilities</h2><ul><li><strong>Write Quality Code</strong>: Build well-designed, testable, efficient, secure code. Follow departmental guidelines for coding standards and participate in code reviews.</li><li><strong>Test</strong>: Write unit tests, service level and UI tests with help as needed from senior teammates. Find and execute test plans and test cases, read and validate automation results.</li><li><strong>Contribute to Software Design</strong>: Share ideas &amp; participate in product, UI, architectural design discussions. Design basic functions with an awareness of overall service architecture, avoiding duplication across codebases and interface-breaking changes. Leverage AI-powered coding assistants to accelerate software development, including code generation, debugging, and refactoring.</li><li><strong>Knowledge Sharing</strong>: Foster a culture of documentation and knowledge sharing within the team and with business stakeholders; actively demonstrate an openness to share and receive information, updates and feedback.</li></ul><h2>Measures of Performance: How You Know You re Doing Well</h2><ul><li><strong>Process Execution</strong>: Every project, automation task, and incident is executed well and completely. We ensure that all work in our system is done to the best of our ability given our knowledge, tooling, and experience.</li><li><strong>Customer Satisfaction</strong>: A desire to ensure a high quality of service to provide the best customer experience, by continually finding the next problem to solve, and solving it well.</li><li><strong>Effective Cooperation</strong>: Collaborate closely with Product Management and Site Reliability teams to consistently meet and surpass customer expectations for quality and reliability.</li></ul><h2>Experience</h2><ul><li>Exposure to Computer Science fundamentals in object-oriented design.</li><li>Experience developing software services and an understanding of design for scalability, performance and reliability.</li><li>Familiarity with professional software engineering practices across the entire development life cycle; coding standards, code reviews, source control management build processes, testing.</li><li>Proficiency in the complete SDLC from Analysis to Deployment.</li><li>Working proficiency and communication skills in verbal and written English.</li><li>Proficiency in modern web programming including VueJS, NodeJS, JQuery.</li><li>Proficiency in modern event based microservice architecture, CQRS and websockets</li><li>Experience working in Cloud Services including Google, Azure or AWS</li></ul><h2>Competencies</h2><ul><li>Excellent written and verbal communication capability, with an aptitude for breaking down technical topics into easy to understand concepts.</li><li>An eye for details and specifics, you don t shy away from data or information; and you relish an opportunity to set things straight or organize.</li><li>Independent problem solving capabilities, and analytical skills. You don t give up when you don t know the answer immediately and you're humble enough to ask for help whenever you need it.</li></ul><h2><br></h2><p><strong>Desired Candidate Profile</strong></p><ul><li>Exposure to Computer Science fundamentals in object-oriented design.</li><li>Experience developing software services and an understanding of design for scalability, performance and reliability.</li><li>Familiarity with professional software engineering practices across the entire development life cycle; coding standards, code reviews, source control management build processes, testing.</li><li>Proficiency in the complete SDLC from Analysis to Deployment.</li><li>Working proficiency and communication skills in verbal and written English.</li><li>Proficiency in modern web programming including VueJS, NodeJS, JQuery.</li><li>Proficiency in modern event based microservice architecture, CQRS and websockets</li><li>Experience working in Cloud Services including Google, Azure or AWS</li><li>Excellent written and verbal communication capability, with an aptitude for breaking down technical topics into easy to understand concepts.</li><li>An eye for details and specifics, you don t shy away from data or information; and you relish an opportunity to set things straight or organize.</li><li>Independent problem solving capabilities, and analytical skills. You don t give up when you don t know the answer immediately and you're humble enough to ask for help whenever you need it.</li></ul>

<p><h4>Mindrift Bot Developer Opportunity</h4> <p>Mindrift is looking for skilled bot developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project and build conversational bots and messaging-platform integrations within our hybrid AI + human environment. In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.</p> <h4>What We Do</h4> <p>The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of generative AI by tapping into real-world expertise from across the globe.</p> <h4>About the Role</h4> <p>This is a freelance role for a Tendem project. As a bot developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.</p> <h4>Key Responsibilities</h4> <ul> <li>Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack, and similar messaging platforms.</li> <li>Design and implement conversational flows, dialogue state, and fallback handling.</li> <li>Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.</li> <li>Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).</li> <li>Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).</li> <li>Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.</li> <li>Implement logging, monitoring, and recovery so bots stay healthy in production.</li> </ul> <h4>Requirements and Benefits</h4> <h5>Educational Qualifications</h5> <ul> <li>At least 3 years of relevant experience in backend, integration, automation, or bot development experience (required).</li> <li>Bachelor's or master's degree in computer science, engineering, information technology, or related technical fields is a plus.</li> </ul> <h5>Academic and/or Professional Experience</h5> <p>Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential.</p> <h5>Technical Skills (Essential)</h5> <ul> <li>At least 1 year of hands-on experience building bots for at least one major messaging platform (WhatsApp, Telegram, Discord, Slack, or similar) is required.</li> <li>Strong command of Python or Node.js for backend bot logic.</li> <li>Solid experience with REST APIs, webhooks, OAuth, and async request handling.</li> <li>Experience with relational or NoSQL databases for storing conversation state and user data.</li> <li>Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.</li> <li>Understanding of platform-specific limits, message templates, and approval flows (e.g., WhatsApp template messages).</li> <li>Experience with hosting and deployment (Docker, serverless, VPS, or PaaS).</li> </ul> <h5>Additional Requirements</h5> <ul> <li>Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.</li> <li>Self-directed work ethic with the ability to design and ship complete bots independently.</li> <li>Portfolio or examples of bots you've built (required).</li> <li>English proficiency: upper-intermediate (B2) or above (required).</li> </ul> <h4>Project Time Expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $35 per hour equivalent, depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p> <h4>Why This Freelance Opportunity Might Be a Great Fit for You?</h4> <ul> <li>Work fully remote on your own schedule with just a laptop and stable internet connection.</li> <li>Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.</li> <li>Participate in performance-based bonus programs that reward high-quality work and consistent delivery.</li> </ul></p><p></p>

Company Description <br> <br>Vie Health (Novadiet) is a dynamic healthcare and wellness company based in Lebanon, specializing in premium natural health products and supplements. <br> <br>We are committed to enhancing customer well-being by offering high-quality, natural solutions and building trusted partnerships across the region. <br> <br>Role Description <br> <br>- Manage and oversee the company’s invoicing operations on a daily basis <br>- Prepare, issue, and process invoices with high accuracy and attention to detail <br>- Follow up on invoices, payments, and billing matters in a timely manner <br>- Ensure all invoicing records and documentation are properly maintained <br>- Coordinate with different departments regarding invoicing and payment follow-ups <br>- Resolve invoicing discrepancies and support smooth financial operations <br>- Assist in monthly closing and reporting activities <br> <br>Qualifications <br> <br>- This position is open to female candidates only. <br>- Bachelor’s degree in Accounting, Finance, or a related field <br>- Minimum 2–5 years of experience in accounting <br>- Strong expertise in invoicing and billing is a must <br>- Candidate must be highly skilled and confident in handling invoicing operations independently <br>- Excellent attention to detail and accuracy <br>- Proficiency in Microsoft Excel and accounting systems <br>- Strong organizational, follow-up, and communication skills <br>- Ability to work under pressure and meet deadlines

<p><h4>Mindrift is looking for skilled bot developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project and build conversational bots and messaging-platform integrations within our hybrid AI + human environment.</h4> <p>In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem Agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.</p> <h4>What we do</h4> <p>The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of generative AI by tapping into real-world expertise from across the globe.</p> <h4>About the role</h4> <p>This is a freelance role for a Tendem project. As a Bot Developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.</p> <h4>Key responsibilities</h4> <ul> <li>Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.</li> <li>Design and implement conversational flows, dialogue state, and fallback handling.</li> <li>Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.</li> <li>Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).</li> <li>Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).</li> <li>Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.</li> <li>Implement logging, monitoring, and recovery so bots stay healthy in production.</li> </ul> <h4>Requirements and benefits</h4> <h5>Educational qualifications</h5> <ul> <li>At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).</li> <li>Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or related technical fields is a plus.</li> </ul> <h5>Academic and/or professional experience</h5> <p>Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential.</p> <h5>Technical skills (essential)</h5> <ul> <li>At least 1 year of hands-on experience building bots for at least one major messaging platform (WhatsApp, Telegram, Discord, Slack, or similar) is required.</li> <li>Strong command of Python or Node.js for backend bot logic.</li> <li>Solid experience with REST APIs, webhooks, OAuth, and async request handling.</li> <li>Experience with relational or NoSQL databases for storing conversation state and user data.</li> <li>Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.</li> <li>Understanding of platform-specific limits, message templates, and approval flows (e.g., WhatsApp template messages).</li> <li>Experience with hosting and deployment (Docker, serverless, VPS, or PaaS).</li> </ul> <h5>Additional requirements</h5> <ul> <li>Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.</li> <li>Self-directed work ethic with the ability to design and ship complete bots independently.</li> <li>Portfolio or examples of bots you've built (required).</li> <li>English proficiency: Upper-intermediate (B2) or above (required).</li> </ul> <h4>Project time expectations</h4> <p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p> <h4>Compensation</h4> <p>On this project, contributors can earn up to $35 per hour equivalent, depending on their level and pace of contribution.</p> <p>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p> <h4>Why this freelance opportunity might be a great fit for you?</h4> <ul> <li>Work fully remote on your own schedule with just a laptop and stable internet connection.</li> <li>Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.</li> <li>Participate in performance-based bonus programs that reward high-quality work and consistent delivery.</li> </ul></p><p></p>

Are you passionate about transforming financial data into strategic business insights? We're looking for a proactive Financial Controller to join our team and play a key role in driving financial performance, supporting business decisions, and strengthening cost control across the organization. <br> <br>Key Responsibilities: <br> <br>Prepare management reports, financial analyses, and budget variance reports to support business performance. <br>Lead monthly closing activities, forecasting, budgeting, and long-term planning exercises. <br>Monitor and analyze OPEX, cost allocations, and profitability while ensuring compliance with financial policies. <br>Manage SAP controlling processes, reporting systems, and contribute to the implementation of new tools and procedures. <br>Partner with business stakeholders to provide financial insights, improve decision-making, and identify opportunities for cost optimization and process improvements. <br>Ensure accurate financial reporting and compliance with internal controls and group guidelines. <br> <br>What we're looking for: <br>✔ Bachelor's degree in Finance or a related field (Master's degree and/or CMA is a plus) <br>✔ Minimum 4 years of corporate finance experience, including 2+ years in financial controlling <br>✔ SAP expertise is mandatory <br>✔ Strong analytical, reporting, communication, and business partnering skills

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary The MEP BIM Manager is responsible for leading and managing the implementation, coordination, and development of Building Information Modeling (BIM) processes for Mechanical, Electrical, and Plumbing (MEP) disciplines. The role ensures the delivery of high-quality BIM models, compliance with project requirements and BIM standards, and effective coordination among internal teams, consultants, contractors, and clients. Key Responsibilities Lead and manage the BIM team by assigning tasks, guiding performance, and ensuring efficient collaboration across disciplines. Coordinate with internal teams, consultants, and contractors to ensure seamless information exchange and alignment of BIM deliverables with project requirements. Technical Responsibilities Oversee the development of accurate MEP 3D models, drawings, schedules, and documentation. Ensure the proper use of BIM software and technologies, including model management, data accuracy, and information exchange. Support engineering teams in design development, constructability reviews, and value engineering initiatives. Monitor the implementation of Level of Development (LOD) requirements throughout different project stages. Manage BIM data deliverables and ensure compliance with project BIM protocols. Key Performance Indicators (KPIs) Timely delivery of BIM models and project milestones. Reduction and efficient resolution of clashes and coordination issues. Compliance with BIM standards and client requirements. Team productivity and quality of BIM deliverables. Successful implementation and continuous improvement of BIM workflows.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications &amp; Experience Bacheloru2019s degree in mechanical engineering 7 years of experience in MEP engineering and BIM, including leadership and team management experience. Strong knowledge of MEP systems, engineering coordination, and construction methodologies. Extensive experience with BIM software such as Autodesk Revit, Navisworks, and BIM collaboration platforms. Experience in managing large-scale multidisciplinary projects. Required Skills Strong leadership and team management skills. Excellent coordination and communication abilities with project managers, clients and consultants. Advanced problem-solving and conflict-resolution skills. High attention to detail and commitment to quality. Strong understanding of construction documentation and project delivery processes. Ability to manage multiple projects and meet strict deadlines. Fluent in Arabic and English.</p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Senior Accountant is responsible for overseeing daily accounting operations, ensuring accuracy in financial reporting, and maintaining compliance with accounting standards and company policies. This role involves preparing financial statements, managing accounts, supervising junior staff, and supporting management with financial planning and analysis</p><p>&nbsp;</p><p><b><u>MAIN DUTIES AND RESPONSIBILITIES</u>:</b></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage and supervise daily accounting operations, including accounts payable, accounts receivable, and general ledger</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepare, review, and analyze financial statements, reports, and budgets</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure compliance with accounting standards, company policies, and local regulations</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Conduct financial analysis to support management decision-making</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reconcile bank statements, ledgers, and accounts to ensure accuracy</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assist with internal and external audits, providing necessary documentation and explanations</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor cash flow, expenses, and financial transactions to optimize financial performance</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Mentor junior accounting staff and support their professional development</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Recommend process improvements to enhance efficiency and financial accuracy</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>&nbsp;</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in Accounting, Finance, or related field; CPA or equivalent certification is a plus</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Minimum of 5 years of accounting experience, with at least 2 years in a senior or supervisory role</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong knowledge of accounting principles, financial reporting, and tax regulations</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in ERP systems (Odoo is a plus) and Microsoft Office tools</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent analytical, problem-solving, and organizational skills</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong communication and interpersonal abilities</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Fluency in Arabic and English; French is an advantage</p></div>

The Sales Manager is responsible for leading the sales team, implementing sales strategies, achieving sales targets, and ensuring exceptional customer satisfaction. This role requires a strong understanding of technology products, market trends, and excellent leadership skills to drive business growth <br> <br>MAIN DUTIES AND RESPONSIBILITIES: <br> <br>• Develop and implement sales strategies aligned with company objectives and market trends <br>• Lead, mentor, and motivate the sales team to achieve and exceed targets <br> <br>• Manage and expand relationships with key clients, ensuring customer satisfaction and long-term partnerships <br>• Identify new sales opportunities, market segments, and distribution channels <br>• Prepare and deliver sales forecasts, budgets, and performance reports to management <br>• Monitor KPIs, pipeline performance, and conversion rates, providing actionable insights for improvement <br>• Check daily sales report, follow up with related sales consultant and provide any support needed for deal closure. <br>• Collaborate with marketing and business development manager to align sales initiatives with campaigns and growth plans <br>• Oversee contract negotiations, pricing strategies, and closing of deals to maximize profitability <br>• Ensure CRM (e.g., Odoo) is updated with accurate client and sales data for effective tracking and reporting <br>• Conduct regular sales meetings to review progress, discuss challenges, and share best practices. <br>• Build and maintain strong relationships with key clients and business partners <br>• Coordinate with the stock team for product availability <br>• Represent the company in client meetings, industry events, and exhibitions to promote brand visibility <br> <br> <br>REGULATORY REQUIREMENTS (Education and Experience) and SKILLS: <br> <br>• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field (MBA is a plus) <br>• Minimum of 7–10 years of experience in sales management, with a proven record of achieving revenue goals <br>• Strong leadership skills with experience managing and developing sales teams <br>• Excellent negotiation, communication, and interpersonal skills <br>• Proficiency in CRM and ERP systems (Odoo is a plus), and Microsoft Office Suite <br>• Strong analytical skills with the ability to interpret sales data and market trends <br>• Ability to drive cross-functional collaboration and influence stakeholders <br>• Results-oriented, proactive, and customer-focused mindset <br>• Fluency in English; Arabic or French is an asset

The Chief Accountant will be responsible for overseeing all accounting and financial operations of the organization, ensuring the accuracy and integrity of financial records, compliance with applicable regulations, and the efficient management of financial resources. <br>S/he will supervise the accounting team, monitor financial reporting processes, manage budgeting and cash flow activities, and support management in strategic financial decision-making. The Chief Accountant will play a key role in maintaining strong internal controls, optimizing financial performance, and ensuring compliance with local tax laws and accounting standards. <br>Preference will be given to candidates with previous experience in hospital or healthcare environments, demonstrating familiarity with healthcare accounting practices, insurance claims reconciliation, medical billing processes, and healthcare financial reporting. <br> <br>Key Responsibilities: <br>• Oversee and manage the day-to-day operations of the accounting department. <br>• Ensure accurate and timely preparation of monthly, quarterly, and annual financial statements. <br>• •Monitor and maintain the general ledger, accounts payable, accounts receivable, payroll, and fixed assets records. <br>• Prepare and review financial reports, budgets, forecasts, and cash flow projections. <br>• Ensure compliance with Lebanese accounting standards, tax regulations, and statutory requirements. <br>• Coordinate and manage external audits, tax audits, and regulatory inspections. <br>• Develop, implement, and monitor internal financial controls and accounting procedures. <br>• Reconcile bank accounts, supplier accounts, customer accounts, and intercompany transactions. <br>• Supervise the preparation and submission of tax declarations, VAT returns, payroll taxes, and other regulatory filings. <br>• Monitor cash management activities and optimize working capital utilization. <br>• Analyze financial performance and provide recommendations to management for cost optimization and operational efficiency. <br>• Support budgeting and financial planning processes across departments. <br>• Ensure proper documentation and maintenance of accounting records and supporting documents. <br>• Coordinate with banks, auditors, government authorities, insurance companies, and external stakeholders as required. <br>• Assist management in strategic financial planning and decision-making. <br>• Train, mentor, and supervise accounting staff to ensure high performance and continuous professional development. <br>• Maintain confidentiality of financial information and uphold the highest ethical and professional standards. <br>• Stay updated on accounting regulations, tax laws, financial reporting standards, and industry best practices. <br>• Support continuous improvement initiatives aimed at enhancing financial processes and reporting accuracy. <br> <br>Qualifications: <br>Education: Bachelor’s degree in Accounting, Finance, or a related field. Master’s Degree is a plus <br> Experience: <br>• Minimum of 5 years of experience in a similar role. <br>• Previous experience in a hospital, healthcare institution, or medical center is highly preferred. <br>Knowledge: <br>• Strong knowledge of financial reporting, budgeting, taxation, and internal controls. <br>• Proficiency in accounting software and ERP systems. <br>• Professional certification such as CPA, ACCA, CMA, or equivalent is required. <br>Skills: <br>• Excellent analytical, organizational, and problem-solving skills. <br>• Strong leadership and team management capabilities. <br>• Advanced proficiency in Microsoft Excel and financial reporting tools. <br>• Excellent communication and interpersonal skills. <br>• Ability to work under pressure and meet strict deadlines. <br>• High level of integrity, professionalism, confidentiality, and attention to detail. <br>Languages: Fluency in English, written and spoken is required. Knowledge of French or other languages is an advantage

Role Overview : <br> <br>We are seeking a detail-oriented and proactive Senior Accounting Lead to oversee financial operations, ensure compliance, and support strategic decision-making. <br> <br>Key Responsibilities: <br> <br>• Lead and manage day-to-day accounting operations, including: <br>o General ledger <br>o Accounts payable & receivable <br>o Inventory accounting <br>o Cost accounting (manufacturing environment preferred) <br>• Oversee monthly, quarterly, and annual financial close processes <br>• Prepare and review financial statements in compliance with applicable standards <br>• Ensure accuracy of financial records and maintain strong internal controls <br>• Monitor and analyze financial performance, including variance analysis <br>• Coordinate with auditors and support external audit processes <br>• Manage budgeting, forecasting, and cash flow planning <br>• Ensure compliance with local tax and regulatory requirements <br> <br>Requirements : <br> <br>• Bachelor’s degree in Accounting, Finance, or related field <br>• 2-4 years of relevant accounting experience <br>• Strong knowledge of: <br>o Financial reporting <br>o Costing and inventory management <br>o Internal controls <br>• Experience in manufacturing or industrial environments is a strong advantage <br>• Prior exposure to ERP systems <br>• Strong analytical and problem-solving skills <br>• Ability to work independently and in cross-cultural environments <br>• Excellent communication and leadership skills <br> <br>What We Offer : <br> <br>• Competitive salary package <br>• International exposure and leadership opportunity <br>• Career growth in a dynamic and expanding organization

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong><u>About Our Client</u></strong></p><br><p>Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.</p><br><p>The business values reliable people who take ownership, learn quickly, and remain professional under pressure. As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.</p><br><br>Job Description<br><p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p><br><p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p><br><p><u><strong>Why This Opportunity Matters</strong></u></p><br><p>You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p><br><p>This is not a role where you simply respond to messages. You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p><br><p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> &nbsp;</p><br><p><u><strong>What You’ll Own</strong></u></p><br><p>In this role, you will:</p><br><ul><li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li><li>Process customer orders accurately and ensure all required information is complete.</li><li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li><li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li><li>Maintain accurate customer and order records in shared Google Sheets.</li><li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li><li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li><li>Moderate comments on social media advertisements while protecting a professional brand image.</li><li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li></ul><p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p><br><br>Qualifications<br><p><u><strong>What Makes You Successful</strong></u></p><br><p>You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p><br><p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p><br><p>Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p><br><p>You’ll be especially successful if you:</p><br><ul><li>Communicate politely and professionally, including during difficult customer interactions.</li><li>Stay calm, organized, and focused when order volumes or customer demands increase.</li><li>Show empathy while remaining clear and solution-oriented.</li><li>Learn new processes quickly and apply feedback.</li><li>Work with discipline and reliability without needing constant follow-up.</li><li>Take initiative instead of waiting for every next step to be assigned.</li><li>Are serious about building a long-term career in customer service and e-commerce operations.</li></ul><p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p><br><br>Additional Information<br><p><u><strong>What’s In It for You</strong></u></p><br><p>This is a full-time opportunity with a base salary of <strong>$250 to $350 per month</strong>, plus performance bonuses for orders completed above the defined target. Each additional qualifying order above the threshold earns an extra bonus.</p><br><p>Working hours are <strong>9:00 AM to 6:00 PM</strong>, including a <strong>two-hour break</strong>.</p><br><p>More importantly, the role offers a clear progression path. Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a <strong>Senior Customer Service</strong> or <strong>Head of Customer Service</strong> position.</p><br><p>As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand. This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.</p><br><p><u><strong>Ready to Take Ownership?</strong></u></p><br><p>If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.</p><br><p>Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.</p><br><br><br> </div>

<p>The Student Housing Monitor is responsible for supporting the safety, security, well-being, and smooth daily operation of the University residence halls. The position requires monitoring residence hall entrances and common areas, assisting residents and visitors, maintaining accurate records, reporting incidents and maintenance concerns, and supporting the implementation of Student Housing policies and procedures. This is a shift-based position, with the majority of assigned duties scheduled during evening and night shifts, including weekends, public holidays, and other non-standard working hours, according to the operational needs of Student Housing.</p><p><strong>1. Duties Performed:</strong></p><p>A. Residence Hall Safety, Security, and Access Control</p><ul><li>Monitors residence hall entrances, common areas, and surrounding spaces to help ensure the safety and security of residents, visitors, staff and university property, and conducts regular inspections to identify safety hazards, damage, vandalism, suspicious activity, or other concerns.</li><li>Monitors and controls resident and visitor access to residence halls, floors, and rooms, verifies authorization and identification as required, and follows established procedures for unauthorized entry and late-night access.</li><li>Responds appropriately to emergencies, fire alarms, evacuations, and other urgent situations as a designated safety/fire warden, and promptly notifies appropriate Student Housing, security and/or emergency personnel.</li></ul><p>B. Resident and Visitor Support</p><ul><li>Welcomes and assists residents, visitors, and service personnel, responds to routine inquires, provides information on Student Housing services and procedures, and directs individuals to the appropriate office or staff member when required.</li><li>Answers telephone calls, accurately records and relays messages, and ensures urgent matters are communicated promptly.</li><li>Maintain a professional, respectful, inclusive, and service-oriented approach while interacting with students, visitors, colleagues and other university stakeholders.</li></ul><p>C. Residence Hall Operations and Administrative Support</p><ul><li>Maintains and monitors the residence hall key system, ensuring keys are securely stored, properly accounted for, and any missing, damaged, or unaccounted for keys are promptly reported.</li><li>Reviews current resident lists, room assignments, and shared Student Housing records to ensure accurate information is available and discrepancies are reported appropriately.</li><li>Maintains accurate shift records and prepares timely reports documenting significant incidents, concerns, maintenance issues, follow-up actions, and information requiring attention by subsequent shifts or management.</li><li>Ensures effective shift-to-shift communication by reviewing previous reports and communicating relevant information to incoming staff and Student Housing personnel.</li></ul><p>D. Policy Compliance, Incident Reporting, and Documentation</p><ul><li>Observes and reports violations of Student Housing rules, unusual or concerning resident behavior, safety concerns, and other incidents through established reporting and escalation procedures.</li><li>Accurately and objectively documents incidents, operational concerns, maintenance issues, facility damage, and other matters through approved reporting system, and follows up as required.</li><li>Escalated matters requiring intervention to the Head Resident, Student Housing Manager, Building Supervisor, or other designated university personnel in accordance with established procedures.</li></ul><p>E. Professional Conduct and Development</p><ul><li>Maintains the confidentiality and privacy of resident information and demonstrates professionalism, sound judgment, reliability, discretion, and composure when handling routine and urgent situations.</li><li>Takes initiative to address routine operational issues, completed assigned responsibilities with minimal supervision, and appropriately escalated matters requiring additional support.</li><li>Participates in required training, staff meetings, emergency preparedness activities, and professional development programs.</li><li>Performs other related duties assigned by the Student Housing Manager or designated supervisor in support of Student Housing operations.</li></ul><p><strong>2. Work Contacts:</strong></p><p>Regular contact with:</p><ul><li>Student Housing Manager</li><li>Head Resident</li><li>Resident Assistants</li><li>Students and residents</li><li>Parents and visitors, as applicable</li><li>Protection personnel</li><li>Building Supervisors and maintenance personnel</li><li>Housekeeping and other service personnel</li><li>Relevant University offices and departments</li></ul><p><strong>3. Independence of Operation:</strong></p><p>Reports to the Student Housing Manager. Works according to established policies and well-defined procedures. Supervisor checks work performance as required.</p><p><strong>4. Supervisory Responsibility:</strong></p><p>None.</p><p><strong>5. Physical Effort:</strong></p><p>Slight physical effort involving standing and walking for extended periods while inspecting facilities and following up with service personnel. Approximately 50% of work time.</p><p><strong>6. Work Conditions:</strong></p><p>Work is primarily performed within University residence halls and includes reception areas, entrances, common spaces, and other designated indoor and outdoor areas.</p><p><strong>Desired Candidate Profile</strong></p>Completion of secondary education (BAC II) is required. 3 years of related experience preferable in a teaching institution. Previous experience in student services, residence life, customer service, hospitality, reception, or a related operational environment is considered an advantage. Good command of written and spoken English. Knowledge of Arabic is required, and knowledge of additional languages is considered an advantage. Good working knowledge of Microsoft Word, Excel, email, and basic online record-management systems. Strong verbal and written communication, interpersonal, organizational, and report-writing skills. Previous experience in student services, residence life, customer service, hospitality, reception, or a related operational environment is considered an advantage.