Insurance Coordinator Jobs in Lebanon

## Recruitment Coordinator <br> <br>**Location:** Beirut / surrounding Beirut area <br>**Experience:** 5+ years <br>**Age:** 28+ <br>**Availability:** Ready to join immediately <br> <br>### Requirements <br> <br>* Minimum **5 years of proven recruitment experience**. <br>* Age **28 years or above**. <br>* Based in **Beirut or the surrounding area**. <br>* Exceptional recruitment skills with a strong track record of identifying and hiring high-quality candidates. <br>* Highly organized, proactive, and results-driven. <br>* Excellent communication and candidate management skills. <br>* Ability to work efficiently and effectively under **high pressure and tight deadlines**. <br>* Must be available to **join immediately**. <br> <br>### Key Responsibilities <br> <br>* Manage the full recruitment cycle from sourcing to hiring. <br>* Source, screen, and shortlist qualified candidates. <br>* Conduct initial interviews and coordinate interviews with management. <br>* Build and maintain a strong candidate pipeline. <br>* Ensure recruitment targets and deadlines are consistently met. <br>* Handle multiple vacancies simultaneously in a fast-paced environment

Location: Bouchrieh, Lebanon <br>Working Hours <br>*Monday to Friday: 8:00 AM – 5:00 PM <br>*Saturday: 8:00 AM – 12:00 PM <br> <br>About the Role <br>We are seeking a highly organized and detail-oriented Scheduling & Dispatch Coordinator to manage daily client appointments and coordinate field operations. The successful candidate will be responsible for creating and maintaining schedules, dispatching operational teams efficiently, and ensuring the team arrives at client locations on time while delivering excellent customer service. <br>Key Responsibilities <br>*Schedule and confirm client appointments based on availability and operational capacity. <br>*Prepare and manage daily schedules for the operations team. <br>*Dispatch field staff to client locations and optimize daily routes and assignments. <br>*Monitor the operations team's attendance and ensure timely arrival at client appointments. <br>*Communicate schedule updates, changes, and priorities to both clients and the operations team. <br>*Follow up with field staff throughout the day to ensure schedules are being met. <br>*Coordinate with internal departments to resolve scheduling conflicts and operational issues. <br>*Handle appointment rescheduling and cancellations while minimizing service disruptions. <br>Requirements <br>*Bachelor's degree or equivalent experience in Business Administration, Operations, or a related field. <br>*Previous experience in scheduling, dispatching, customer service, or operations coordination is preferred. <br>*Excellent command of spoken and written English. <br>*Strong computer skills with proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint). <br>*Strong organizational and time-management abilities. <br>*Self-motivated, proactive, and goal-oriented. <br>*Ability to work independently and as part of a team. <br>How to Apply <br>Interested candidates are invited to send their CV to hr@velvetservices.net with the subject line “Hire Lebanese / Scheduling & Dispatch Coordinator"

We are looking for a Marketing Coordinator to support our marketing activities, market research, branch audits, and campaign execution across our locations. <br> <br>Key Responsibilities: <br> <br>Conduct competitor research, market analysis, and benchmarking. <br>Prepare marketing performance reports and presentations. <br>Conduct branch marketing audits to ensure brand guidelines and campaigns are properly implemented. <br>Support seasonal campaigns, in-store promotions, and offline marketing activations. <br>Coordinate with the Digital & Social Media team to ensure consistency across online and offline campaigns. <br>Manage marketing calendars, menus, promotional materials, and other marketing collateral. <br>Track campaign and audit performance and recommend improvements. <br>Requirements: <br> <br>Bachelor’s degree in Marketing, Business, or a related field. <br>2+ years of experience in marketing coordination, research, or auditing. <br>Strong analytical, organizational, and communication skills. <br>Excellent attention to detail and ability to manage multiple projects. <br>Experience in F&B or Retail is preferred

**In-House Facility Management in Beirut is looking for a Facility Coordinator who can join immediately.** <br> <br> <br>Key Responsibilities: <br> <br>1. Legal Coordination: <br> • Liaise with legal advisors and lawyers on property-related legal matters. <br> • Track and manage documentation, contracts, and compliance deadlines. <br> • Maintain organized records of legal communications and filings. <br> <br>2. Vendor and Procurement Management: <br> • Oversee the procurement process for supplies, equipment, and services required for operations. <br> • Evaluate supplier performance and negotiate cost efficiency and quality. <br> • Ensure timely delivery of goods and services and handle any disputes with vendors. <br> <br>3. Store Oversight: <br> • Supervise and monitor the operations of in-house stores <br> <br>4. Cleaning and Security Services Management: <br> • Monitor and evaluate the performance of cleaning and security service providers. <br> • Ensure that cleaning schedules and standards are consistently maintained. <br> • Regularly assess security measures and coordinate with security staff to address any safety concerns

Job description <br>We're Hiring: Administrative Coordinator with Quality ISO9001 & Recruiting Background <br>Key Responsibilities <br>Coordinate and maintain Quality Management (ISO 9001)documentation and records. <br>Support compliance with company standards, audits, inspections, and corrective actions. <br>Assist the HR department with recruitment activities, including: <br>Coordinating interviews. <br>Communicating with candidates. <br>Following up on recruitment progress. <br>Maintaining recruitment records and documentation. <br>Coordinate with different departments to ensure smooth onboarding operations. <br>Perform general administrative duties as required. <br>Requirements <br>Bachelor's degree in Business Administration, Food Science, Quality Management, or a related field. <br>Previous experience in Quality Management(ISO 9001). <br>Experience coordinating recruitment processes or providing HR administrative support. <br>Excellent attention to detail and ability to manage multiple priorities. <br>Proficiency in Microsoft Office (Excel, Word, PowerPoint). <br> <br> <br>If you meet the above qualifications , we'd love to hear from you. <br> <br> <br>Apply now by sending your CV to:hr.coordinator2@u-foodsal.com <br> 70-590626

Job description <br>We're Hiring: Administrative Coordinator with Quality ISO9001 & Recruiting Background <br>Key Responsibilities <br>Coordinate and maintain Quality Management (ISO 9001)documentation and records. <br>Support compliance with company standards, audits, inspections, and corrective actions. <br>Assist the HR department with recruitment activities, including: <br>Coordinating interviews. <br>Communicating with candidates. <br>Following up on recruitment progress. <br>Maintaining recruitment records and documentation. <br>Coordinate with different departments to ensure smooth onboarding operations. <br>Perform general administrative duties as required. <br>Requirements <br>Bachelor's degree in Business Administration, Food Science, Quality Management, or a related field. <br>Previous experience in Quality Management(ISO 9001). <br>Experience coordinating recruitment processes or providing HR administrative support. <br>Excellent attention to detail and ability to manage multiple priorities. <br>Proficiency in Microsoft Office (Excel, Word, PowerPoint). <br> <br> <br>If you meet the above qualifications , we'd love to hear from you. <br> <br> <br>Apply now by sending your CV to:hr.coordinator2@u-foodsal.com <br> 70-590626

Role Overview <br>The Visa Coordinator will be responsible for guiding clients through visa application requirements and procedures for a range of destinations, ensuring accuracy, compliance, and timely submission of all documentation. <br> <br>Key Responsibilities <br> <br>-Advise clients on visa requirements, documentation, and application procedures for destinations including the UK, US, Schengen countries, Greece, Canada, Thailand, and others <br>-Review and verify client documents (passports, photos, bank statements, invitation letters, etc.) for completeness and accuracy before submission <br>-Prepare and submit visa applications through embassies, consulates, and visa application centers (e.g., VFS Global, TLScontact) <br>-Track application status and follow up with embassies/consulates as needed <br>-Schedule and coordinate visa appointments for clients <br>-Keep up to date with changing visa regulations, entry requirements, and embassy procedures for multiple countries <br>-Maintain accurate records of applications, deadlines, and client files <br>-Handle client inquiries professionally and provide clear guidance throughout the process

Job Title: Operations Coordinator <br>Reporting to: General Manager <br>Work Location: Jal el Dib <br> <br>Being responsible for ensuring the smooth and efficient functioning of both the administrative office and the daily field operations of the waste management business. <br> <br>Key Responsibilities: <br>I. Customer Service: Manage and resolve complex customer inquiries, service complaints, and scheduling changes related to collections, container delivery/removal, and special waste services. <br>• Compliance & Licensing: Maintain up-to-date records for permits, licenses, and local regulatory requirements. <br>• Safety & Training: Coordinate safety training, manage safety logs/reports, and ensure field staff follow safety protocols. <br> <br>II. General Office Administration: Oversee day-to-day office operations, including managing office supplies, equipment maintenance, mail, and filing systems. <br>o Prepare operational reports. <br>o Process invoices, expense reports, and purchase orders. <br> <br>???? Required Qualifications <br>• Education: Bachelor’s degree in business administration or a related field. <br>• Experience: Minimum of 2-3 years of experience in administrative coordination. <br>• Skills & Competencies: <br>o Proven ability to manage multiple tasks and competing priorities under tight deadlines. <br>o Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Allo Taxi is looking for a Delivery Coordinator to join our team. The ideal candidate should be organized, detail-oriented, and able to coordinate daily delivery orders and driver assignments efficiently. <br> <br>Key Responsibilities: <br>• Collect, organize, and sort delivery orders based on region, client, and priority. <br>• Assign routes to drivers according to location, workload, and order type. <br>• Update delivery details, driver assignments, and order status in the system. <br>• Communicate daily route assignments and delivery priorities to drivers. <br>• Follow up on delivery progress and adjust routes when needed. <br>• Contact clients when needed for inquiries or delivery coordination. <br>• Report delays, incidents, or route changes to the Manager. <br> <br>Requirements: <br>• Good communication and coordination skills <br>• Strong attention to detail <br>• Ability to work under pressure and manage priorities <br>• Basic computer and system knowledge <br>• Previous experience in logistics, dispatching, or operations. <br> <br>Location: Sin El Fil (On-site)

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We're looking for a Spare Parts Warehouse Coordinator to join our growing team and help ensure the efficient management of our spare parts warehouse.</p><p>Job Description:</p><ul><li>Receive, inspect, and store incoming spare parts.</li><li>Maintain accurate inventory records in the EMIS Warehouse Management System.</li><li>Issue spare parts to technicians and service teams according to approved requests.</li><li>Monitor stock levels and prepare replenishment requests.</li><li>Conduct regular stock counts and annual inventory audits.</li><li>Ensure proper labeling, storage, and preservation of spare parts.</li><li>Coordinate with Procurement regarding shortages and urgent orders.</li><li>Maintain warehouse cleanliness and follow safety procedures.</li><li>Coordinate warranty return parts and defective material handling.</li><li>Assist in continuous warehouse process improvement initiative.</li></ul><p>Key Responsibilities:</p><ul><li>Inventory control and stock management.</li><li>Receiving and issuing spare parts.</li><li>Warehouse organization.</li><li>Stock counting and reporting.</li><li>Coordination with procurement and service teams.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>2+ years of warehouse or inventory experience.</li><li>Good Excel and ERP knowledge.</li><li>Strong organizational and communication skills.</li><li>Experience in spare parts management is an advantage.</li></ul><p></p></section>

We’re Hiring – Property Coordinator <br> <br> <br>The Property Coordinator will support the day to day management of our properties, coordinate with tenants, suppliers, contractors, and internal teams, and help ensure that operations run smoothly and efficiently. <br> <br>Key Responsibilities: <br> <br>* Coordinate daily property and facility management activities <br>* Act as a point of contact for tenants and respond to requests and concerns <br>* Follow up on maintenance requests, contractors, and service providers <br>* Coordinate inspections, repairs, and scheduled maintenance activities <br>* Prepare and follow up on quotations, purchase requests, and work orders <br>* Assist with service charge collection and tenant account follow-ups and invoicing <br>* Maintain property records, reports, contracts, and documentation <br>* Monitor contractors and suppliers to ensure work is completed properly and on time <br>* Conduct regular site visits and follow up on operational issues <br>* Coordinate with accounting, technical, security, and housekeeping teams <br>* Assist in preparing property management reports and operational updates <br>* Support management with day-to-day administrative and operational requirements <br> <br>**Requirements:** <br> <br>* Bachelor’s degree in Business Administration, Accounting, Management, Engineering, or a related field <br>* Previous experience in property management, facility management, real estate, hospitality, or operations is an advantage <br>* Strong organizational and follow-up skills <br>* Excellent communication and interpersonal skills <br>* Ability to deal professionally with tenants, suppliers, and contractors <br>* Good command of English and Arabic <br>* Proficiency in Microsoft Office, particularly Excel and Word <br>* Comfortable working both in the office and on-site <br>* Ability to manage multiple tasks and priorities in a fast-paced environment <br>* Detail-oriented, proactive, and solution-focused <br> <br>**Location:** Lebanon <br>**Position:** Full-Time <br> <br>If you are interested in joining a growing Property & Facility Management company and developing your career in the industry, we would be happy to hear from you

We are looking for a Payroll Coordinator to join our team. <br> <br>Company: Chemipaint SAL <br>Address: Industrial area of Choueifat <br>Working Days: Mon - Fri <br>Working Hours: 07:30 a.m.–04:50 p.m. <br> <br>Job Summary <br> <br>The Payroll Coordinator is responsible for ensuring the accuracy of payroll processing, maintaining consistency between the company's accounting systems, monitoring account movements, and supporting statutory compliance. The role also provides direct support to the Finance Manager in daily financial operations and reporting. <br> <br> <br>Key Responsibilities <br> <br> <br> <br>- Prepare and process monthly employee payroll accurately and on time. <br>- Reconcile and maintain accurate balances between the company's two financial/accounting systems. <br>- Monitor and review all account movements to ensure transactions are correctly recorded and discrepancies are identified and resolved promptly. <br>- Prepare and submit payroll-related statutory obligations, including VAT, NSSF, employee taxes, and other required government filings. <br>- Maintain payroll records and supporting documentation in accordance with company policies and legal requirements. <br>- Perform regular account reconciliations and assist in month-end and year-end closing activities. <br>- Support internal and external audits by providing accurate financial records and documentation. <br>- Assist the Finance Manager with financial analysis, reporting, and other accounting tasks as required. <br>- Identify opportunities to improve payroll and accounting processes and internal controls. <br>- Perform any additional finance and accounting duties assigned by management. <br> <br> <br>Qualifications <br> <br> <br> <br>- Bachelor's degree in Accounting, Finance, or a related field. <br>- Experience in payroll processing and accounting. <br>- Good knowledge of VAT, payroll taxes, NSSF, and applicable labor regulations. <br>- Strong analytical and reconciliation skills. <br>- Excellent attention to detail and accuracy. <br>- Proficiency in Microsoft Excel and accounting software. <br>- Ability to maintain confidentiality and work under deadlines

Location: Beirut <br> <br>We are looking for a Market Research & Consumer Insights Coordinator to coordinate market research activities, analyze consumer and market data, and deliver actionable insights that support business growth and strategic decision-making. <br> <br>Key Responsibilities <br>* Coordinate and support qualitative and quantitative market research projects in collaboration with internal stakeholders and external research agencies. <br>* Collect, analyze, and consolidate consumer, market, and business data to identify trends, generate insights, and prepare reports, dashboards, and presentations. <br>* Collaborate with cross-functional teams to provide data-driven recommendations while managing project timelines, documentation, and marketing budget tracking. <br> <br>Qualifications <br>* Bachelor's degree in Marketing, Business Administration, Economics, Statistics, or a related field. <br>* Minimum 2 years of experience in Market Research, Consumer Insights, Marketing Analytics, Business Analysis, Commercial Analysis, or a similar analytical role. <br>Required Skills <br>* Strong analytical, organizational, and project coordination skills. <br>* Proficiency in Microsoft Excel and PowerPoint. <br>* Experience with Power BI, Tableau, SPSS, or similar analytical tools is an advantage

Location: Beirut <br> <br>We are looking for a Market Research & Consumer Insights Coordinator to coordinate market research activities, analyze consumer and market data, and deliver actionable insights that support business growth and strategic decision-making. <br> <br>Key Responsibilities <br>* Coordinate and support qualitative and quantitative market research projects in collaboration with internal stakeholders and external research agencies. <br>* Collect, analyze, and consolidate consumer, market, and business data to identify trends, generate insights, and prepare reports, dashboards, and presentations. <br>* Collaborate with cross-functional teams to provide data-driven recommendations while managing project timelines, documentation, and marketing budget tracking. <br> <br>Qualifications <br>* Bachelor's degree in Marketing, Business Administration, Economics, Statistics, or a related field. <br>* Minimum 2 years of experience in Market Research, Consumer Insights, Marketing Analytics, Business Analysis, Commercial Analysis, or a similar analytical role. <br>Required Skills <br>* Strong analytical, organizational, and project coordination skills. <br>* Proficiency in Microsoft Excel and PowerPoint. <br>* Experience with Power BI, Tableau, SPSS, or similar analytical tools is an advantage

Location: Beirut <br> <br>We are looking for a Market Research & Consumer Insights Coordinator to coordinate market research activities, analyze consumer and market data, and deliver actionable insights that support business growth and strategic decision-making. <br> <br>Key Responsibilities <br>* Coordinate and support qualitative and quantitative market research projects in collaboration with internal stakeholders and external research agencies. <br>* Collect, analyze, and consolidate consumer, market, and business data to identify trends, generate insights, and prepare reports, dashboards, and presentations. <br>* Collaborate with cross-functional teams to provide data-driven recommendations while managing project timelines, documentation, and marketing budget tracking. <br> <br>Qualifications <br>* Bachelor's degree in Marketing, Business Administration, Economics, Statistics, or a related field. <br>* Minimum 2 years of experience in Market Research, Consumer Insights, Marketing Analytics, Business Analysis, Commercial Analysis, or a similar analytical role. <br>Required Skills <br>* Strong analytical, organizational, and project coordination skills. <br>* Proficiency in Microsoft Excel and PowerPoint. <br>* Experience with Power BI, Tableau, SPSS, or similar analytical tools is an advantage

We're looking for a Spare Parts Warehouse Coordinator to join our growing team and help ensure the efficient management of our spare parts warehouse. <br> <br>Job Description: <br> <br>- Receive, inspect, and store incoming spare parts. <br>- Maintain accurate inventory records in the EMIS Warehouse Management System. <br>- Issue spare parts to technicians and service teams according to approved requests. <br>- Monitor stock levels and prepare replenishment requests. <br>- Conduct regular stock counts and annual inventory audits. <br>- Ensure proper labeling, storage, and preservation of spare parts. <br>- Coordinate with Procurement regarding shortages and urgent orders. <br>- Maintain warehouse cleanliness and follow safety procedures. <br>- Coordinate warranty return parts and defective material handling. <br>- Assist in continuous warehouse process improvement initiative. <br> <br>Key Responsibilities: <br> <br>- Inventory control and stock management. <br>- Receiving and issuing spare parts. <br>- Warehouse organization. <br>- Stock counting and reporting. <br>- Coordination with procurement and service teams. <br> <br>Requirements: <br> <br>- 2+ years of warehouse or inventory experience. <br>- Good Excel and ERP knowledge. <br>- Strong organizational and communication skills. <br>- Experience in spare parts management is an advantage

<p><b>Main Responsibilities:</b></p><ul><li>Coordinate daily customer and sales orders from receipt through preparation and delivery.</li><li>Follow up on deliveries, collections, returns, and pending orders.</li><li>Coordinate with stock, sales representatives, drivers, and logistical partners.</li><li>Prepare and follow up on sales orders, invoices, and operational documentation.</li><li>Maintain accurate ERP and system information.</li><li>Organize daily schedules, routings, priorities, and deadlines.</li><li>Support e-commerce operations, including online orders, pricing, product information, and website updates.</li><li>Prepare daily and weekly operational reports.</li><li>Proactively follow up on operational issues until they are fully resolved.</li><li>Support continuous improvement of procedures, workflows, automation, and digital systems.</li></ul><p>Why Join Us?</p><ul><li>Growth: Clear potential to progress from Operations Coordinator to Operations Manager based on performance and ability to take on greater responsibility.</li><li>Exposure: Hands-on involvement across operations, logistics, sales, e-commerce, and business systems.</li><li>Learning: Opportunity to develop skills in ERP, automation, e-commerce, and AI-enabled business tools.</li><li>Environment: Join a growing entrepreneurial company where initiative and ideas are valued.</li></ul><p>Schedule: Monday to Friday 8-5:30 and Saturdays 8-1 and Expos when needed</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience: 3+ years of relevant experience in operations, administration, logistics, e-commerce, or a related field.</li><li>Highly organized, proactive, and able to manage multiple priorities, deadlines, and follow-ups.</li><li>Strong sense of initiative, ownership, accountability, and problem-solving.</li><li>Comfortable coordinating between sales, stock, logistics, customers, drivers, and management.</li><li>Experience with ERP systems, Excel, and digital management tools.</li><li>Previous experience with e-commerce platforms and online order management is a strong plus.</li><li>Comfortable working in a startup / SME environment where responsibilities evolve and initiative is expected.</li><li>Open to learning and working with AI tools, automation, and AI-adaptable business systems.</li><li>Strong communication skills in Arabic and English.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Amaken is hiring a Purchasing Coordinator for a poultry and agricultural company based in Roumieh. The Purchasing Coordinator will support the procurement team in managing purchasing activities, supplier communications, order tracking, and administrative coordination. The ideal candidate will help ensure the timely and cost-effective purchase of goods and services while maintaining accurate purchasing records and supporting daily procurement operations.</p><p>This entry-level role is ideal for a recent graduate looking to build a career in procurement and supply chain.</p><p>Key Responsibilities:</p><ul><li>Assist in preparing and issuing Purchase Orders (POs) based on approved purchase requests.</li><li>Follow up with suppliers to confirm order receipt, pricing, delivery schedules, and product availability.</li><li>Monitor the status of purchase orders and ensure timely delivery of goods.</li><li>Coordinate with internal departments to understand purchasing requirements and resolve procurement-related inquiries.</li><li>Maintain and update supplier databases, purchasing records, and procurement documentation.</li><li>Verify supplier quotations and compare pricing, quality, and delivery terms under the guidance of the procurement team.</li><li>Coordinate with warehouse and logistics teams regarding incoming shipments and deliveries.</li><li>Support supplier onboarding by collecting required documentation and maintaining vendor records.</li><li>Assist in resolving delivery discrepancies, invoice issues, or supplier-related concerns.</li><li>Prepare purchasing reports and maintain procurement files and documentation.</li><li>Ensure purchasing activities comply with company policies and procurement procedures.</li><li>Perform other administrative and procurement-related duties as assigned.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.</li><li>Fresh graduate or up to one year of relevant internship or work experience.</li><li>Strong organizational and time management skills.</li><li>Good communication and interpersonal abilities.</li><li>Proficiency in Microsoft Office, particularly Excel and Word.</li><li>Basic understanding of procurement or supply chain principles is an advantage.</li><li>Strong attention to detail and accuracy.</li><li>Ability to prioritize tasks and work in a fast-paced environment.</li><li>Willingness to learn and develop within the procurement field.</li><li>Basic knowledge of ERP systems (SAP, Oracle, Odoo, or similar) is an advantage.</li></ul><p></p></section>

Job Brief <br> <br>The Digital Marketing Coordinator supports the execution of Intoact’s digital presence across social media, website, and email channels. <br>This role focuses on content execution, coordination, and consistency, working closely with the Digital Marketing Executive and Digital Marketing Manager. <br>It’s a hands-on position for someone who wants to build real digital marketing experience in a fast-paced environment. <br> <br>Key Responsibilities <br> <br>• Execute the monthly social media calendar based on the approved strategy. <br>• Generate content ideas and write scripts for social media shoots. <br>• Publish and manage content across: <br>o Instagram (posts, reels, stories) <br>o TikTok <br>o LinkedIn <br>o YouTube <br>• Edit short-form videos using CapCut (or similar tools). <br>• Manage daily stories and ensure consistent posting. <br>• Update website content on WordPress (pages, blogs, landing pages). <br>• Create and publish digital assets (eBooks, guides, downloadable PDFs). <br>• Handle community management (comments, messages, lead routing). <br>• Prepare and send: <br>o Weekly tip newsletters <br>o Monthly newsletters <br>• Coordinate with designers and internal teams for content and assets. <br>• Track basic performance metrics and share simple updates with the team

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Entreprises Fortin is a growing plumbing and drainage services company based in the Greater Montreal area of Quebec, Canada. We operate two established service brands — Drain Fortin and Plomberie Fortin — serving residential, commercial, and institutional clients across the region.</p><br><p>We're investing in building a modern, well-run operation: better systems, clearer processes, and a team that takes pride in doing things properly. We move quickly, we care about quality, and we treat the people who work with us as long-term partners in what we're building. As a remote member of our team, you'll sit at the center of the customer experience and play a key part in how the business grows.</p><br><br>Job Description<br><p>As our Bilingual Service Coordinator &amp; Dispatcher, you are the first voice our customers hear and the engine that keeps our field teams moving. You'll own inbound calls, turn them into well-organized jobs, and make sure the right technician is in the right place at the right time. Over time, you'll also take on billing and administrative work that keeps the operation running smoothly.</p><br><p>This is a remote, full-time role working Quebec business hours — which corresponds to an afternoon-to-evening shift in Beirut (see Additional Information).</p><br><p><strong>Your responsibilities:</strong></p><br><ul><li>Answer inbound customer calls in French and English as the first point of contact, delivering a calm, professional, and reassuring experience</li><li>Understand and classify each request (drainage vs. plumbing, emergency vs. scheduled, type of service) and capture accurate details</li><li>Book appointments and on-site inspections into our field management software (Jobber)</li><li>Schedule and dispatch field technicians efficiently — grouping jobs by geographic zone to minimize drive time and maximize productive hours</li><li>Coordinate daily with field crews: confirm schedules, adjust for delays and emergencies, and keep everyone informed</li><li>Prepare and send invoices, process billing, and follow up on outstanding payments</li><li>Handle ongoing client communications and follow-ups (confirmations, reminders, status updates)</li><li>Provide day-to-day administrative support to the internal team</li><li>Work within our field-service management software and VoIP phone system to keep every job accurate and up to date</li></ul><br>Qualifications<br><p><strong>Required:</strong></p><br><ul><li>Full professional fluency in both <strong>French and English</strong>, spoken and written. You will be assessed on your ability to clearly understand Quebec French (québécois) callers — including regional accents and vocabulary.&nbsp;</li><li>3–5 years of experience as a customer service representative or coordinator in a phone-based role, speaking directly with clients</li><li>Excellent organizational skills and the ability to switch smoothly between reactive phone work and focused administrative tasks</li><li>A reliable, high-speed internet connection and a proven backup power solution (UPS, inverter/battery, or generator) capable of keeping you online through outages for the full shift.</li><li>A quiet, professional home-office environment suitable for continuous customer calls</li><li>Comfort learning and working within dispatch/scheduling software and VoIP phone systems</li><li>Strong problem-solving instincts; calm and organized under pressure</li></ul><p><strong>Nice to have:</strong></p><br><ul><li>Prior exposure to a trades or field-service business (plumbing, HVAC, drainage, construction, or home services)</li><li>Experience dispatching or scheduling technicians / field crews</li><li>Familiarity with Jobber, QuickBooks, or similar field-service and accounting tools</li></ul><br>Additional Information<br><ul><li><strong>Type:</strong> Full-time, fully remote</li><li><strong>Working hours:</strong> Quebec business hours (approximately 8:00 AM–5:00 PM Eastern Time), which is roughly <strong>early afternoon to midnight in Beirut</strong>. This shift is a permanent feature of the role — please only apply if you can work these hours reliably and sustainably over the long term.</li><li><strong>Compensation:</strong>&nbsp;Highly competitive salary, paid in USD, based on your experience and skills.</li><li><strong>Equipment &amp; setup provided:</strong> We equip you to work effectively — a professional headset and peripherals, an allowance toward strong internet connection and tools you may need for work.</li><li><strong>Assessment</strong>: Shortlisted candidates should expect a live call assessment&nbsp;</li><li><strong>Growth:</strong> We are scaling. This role sits at the center of the business and offers real opportunity to grow in responsibility as the company expands.</li></ul><br><br> </div>