Joomla Jobs in Lebanon

Organization Overview: shareQ (www.shareq.org) is a Lebanese non-profit organization launched by a group of dedicated young professionals in 2012. shareQ is dedicated to innovating sustainable social projects and implementing them in collaboration with more than 30 NGOs. shareQ has currently two main departments, ProAbled (www.proabled.com) and ProAbled Social Kitchen ( proabledsocialkitchen.com ) <br> <br>Description: <br>IT Support maintains the computer networks and IT systems of the organization, ensuring reliable performance and smooth daily operations. The role is responsible for monitoring and maintaining computer systems, providing technical support to employees, installing and configuring hardware and software, and resolving technical issues as they arise. The IT Support also assists in system upgrades, evaluates new technologies, and ensures the security, efficiency, and proper functioning of IT resources across the company. <br> <br>Responsibilities: <br> <br>Installing and configuring computer hardware, software, systems, networks, printers, and scanners <br> <br>Monitoring and maintaining computer systems, servers, and networks to ensure optimal performance <br> <br>Repairing and replacing equipment as necessary <br> <br>Setting up accounts for new users <br> <br>Performing backups for local and web data and supporting backup recovery procedures <br> <br>Providing technical support across the company <br> <br>Diagnosing and troubleshooting hardware, software, and network issues <br> <br>Researching and testing new technologies to improve IT operations <br> <br>Writing documentation and providing training to new users of existing systems <br> <br>Organizing and maintaining IT resources and assets <br> <br>Job Qualifications: <br> <br>Bachelor’s degree in computer science, Information Technology, or related fields <br> <br>Proven minimum of 3 years of experience in IT support or system administration <br> <br>Strong knowledge of operating systems (Windows, macOS) and computer hardware <br> <br>Proficiency in Office 365 and enterprise productivity tools <br> <br>Understanding of system monitoring, backup and recovery procedures, and network troubleshooting <br> <br>Ability to maintain confidentiality of company information <br> <br>Competencies: <br> <br>Strong interpersonal skills <br> <br>Mission-driven and social spirit <br> <br>Leadership skills: taking initiative and problem-solving <br> <br>Stress tolerance: ability to work under pressure <br> <br>Solid organizational skills, including multitasking and time management <br> <br>Strong communication and negotiation skills <br> <br>Interested candidates can send CVs to hr@shareq.org  with the email title “ IT Support Job Vacancy”, send his/her portfolio or through the link: https://www.careers-page.com/shareq , <br>call 09 232658 or WhatsApp us on 81510348

We Are Hiring – IT Support L1 <br>We are looking for a motivated and responsible IT Support L1 to join our team in Choueifat. <br> <br>Main Responsibilities: <br>• Provide first-level IT support to employees. <br>• Troubleshoot PCs, laptops, printers, scanners, and other IT equipment. <br>• Install and configure Windows, software, and applications. <br>• Troubleshoot basic network, Wi-Fi, and Internet connectivity issues. <br>• Support Microsoft 365, Outlook, Teams, and email accounts. <br>• Set up PCs and equipment for new employees. <br>• Handle basic IT hardware and software troubleshooting. <br>• Support users with day-to-day IT issues and requests. <br>• Maintain IT equipment and asset records. <br>• Escalate complex technical issues to the IT Administrator. <br>• Assist with other IT tasks and projects when required. <br> <br>Requirements: <br>• Previous experience in IT Support / Helpdesk is preferred. <br>• Good knowledge of Windows and Microsoft Office / Microsoft 365. <br>• Basic knowledge of networking (LAN, Wi-Fi, TCP/IP). <br>• Good hardware troubleshooting skills. <br>• Good communication and problem-solving skills. <br>• Motivated, responsible, and willing to learn. <br>• Ability to work independently and as part of a team. <br> <br>???? Location: Choueifat <br>???? Salary: USD 600/month <br> <br>Monday to Friday 8:00 Am-4:00 PM <br> <br>Interested candidates can send their CV to canyouhireme2026@outlook.com

Main Responsibilities: <br>•Provide first-level IT support to employees. <br>•Troubleshoot PCs, laptops, printers, scanners, and other IT equipment. <br>•Install and configure Windows, software, and applications. <br>•Troubleshoot basic network, Wi-Fi, and Internet connectivity issues. <br>•Support Microsoft 365, Outlook, Teams, and email accounts. <br>•Set up PCs and equipment for new employees. <br>•Handle basic IT hardware and software troubleshooting. <br>•Support users with day-to-day IT issues and requests. <br>•Maintain IT equipment and asset records. <br>•Escalate complex technical issues to the IT Administrator. <br>•Assist with other IT tasks and projects when required. <br> <br>Requirements: <br>•Previous experience in IT Support / Helpdesk is preferred. <br>•Good knowledge of Windows and Microsoft Office / Microsoft 365. <br>•Basic knowledge of networking (LAN, Wi-Fi, TCP/IP). <br>•Good hardware troubleshooting skills. <br>•Good communication and problem-solving skills. <br>•Motivated, responsible, and willing to learn. <br>•Ability to work independently and as part of a team. <br> <br>???? Location: Choueifat

Full-time | Monday–Friday | 9:00 AM – 5:00 PM <br> <br>Key Responsibilities: <br> <br>Install, configure, and maintain IT systems, networks, hardware, and software. <br>Provide technical support, troubleshoot hardware/software issues, and assist end-users. <br>Maintain company websites, Shopify platform, and internal systems. <br>Manage data backups, user accounts, IT inventory, and system security. <br>Implement system upgrades and recommend technology improvements. <br>Prepare presentations and travel when required for managerial support. <br> <br>Requirements: <br> <br>6+ years of IT experience. <br>Strong knowledge of hardware, software, networking, and cybersecurity. <br>Excellent troubleshooting and system administration skills. <br>Strong communication and customer service abilities. <br>Relevant certifications (CompTIA, Microsoft, Cisco, etc.) are a plus

· Installing and configuring PC hardware, software, systems, networks, printers, IP telephony systems, WiFi and scanners <br> · Monitoring and maintaining computer systems and local networks <br> · Responding to service issues and requests <br> · Providing technical support to the company <br> · Setting up accounts for new users, deleting accounts for old users <br> · Repairing and replacing equipment as necessary <br> · Testing new technology, hardware and software <br> · Training staff members <br>Budgeting for the department

We are seeking a proactive and skilled IT Support Specialist to manage day-to-day IT operations and helpdesk support for our clients based in Lebanon (hybrid), and abroad (remotely). In this role, you will be the primary technical point of contact for local customer agents and support staff, as well as providing remote IT support to client teams and users across international locations. <br>The ideal candidate has hands-on experience in desktop support, networking troubleshooting, VoIP systems, and strict data privacy compliance standard to healthcare environments

IT Support Engineer <br>Experience: 2 years <br> <br>Role Summary <br>We’re looking for an IT professional to manage network infrastructure, telephone systems, and end-user support across our organization. <br> <br>Key Responsibilities <br>• Configure and maintain LAN/WAN infrastructure, including VLAN segmentation and routing. <br>• Manage Sophos firewall policies, rules, and site-to-site VPN configurations. <br>• Administer Grandstream UCM IP-PBX systems (extensions, trunks, call routing, troubleshooting). <br>• Provide end-user technical support (hardware, software, network connectivity). <br>• Manage Microsoft 365 tenant administration (user provisioning, licensing, security policies). <br>• Manage Exchange Online (mailboxes, distribution groups, mail flow rules, troubleshooting). <br>• Monitor network performance and resolve connectivity issues. <br>• Maintain documentation for network topology and configurations. <br>• Coordinate with vendors for hardware/software procurement and support. <br> <br>Required Skills <br>• Strong knowledge of VLAN configuration and network segmentation. <br>• Hands-on experience with Sophos firewalls (or similar UTM platforms). <br>• WAN/LAN troubleshooting and configuration. <br>• Experience with Grandstream UCM or similar VoIP/PBX systems. <br>• Microsoft 365 administration (Exchange Online, Azure AD/Entra ID). <br>• End-user technical support experience. <br>• Strong troubleshooting and problem-solving skills. <br> <br>Qualifications <br>• Bachelor’s degree in IT, Computer Science, or a related field. <br>• Relevant certifications (CompTIA NetworK+, Microsoft 365 Certified, Sophos certification) are a plus

<p>Full-time | Monday Friday | 9:00 AM 5:00 PM</p><p>Key Responsibilities:</p><ul><li>Install, configure, and maintain IT systems, networks, hardware, and software.</li><li>Provide technical support, troubleshoot hardware/software issues, and assist end-users.</li><li>Maintain company websites, Shopify platform, and internal systems.</li><li>Manage data backups, user accounts, IT inventory, and system security.</li><li>Implement system upgrades and recommend technology improvements.</li><li>Prepare presentations and travel when required for managerial support.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Requirements:</p><ul><li>6+ years of IT experience.</li><li>Strong knowledge of hardware, software, networking, and cybersecurity.</li><li>Excellent troubleshooting and system administration skills.</li><li>Strong communication and customer service abilities.</li><li>Relevant certifications (CompTIA, Microsoft, Cisco, etc.) are a plus.</li></ul>

<p>Responsibilities:</p><ul><li>1. Install and configure computer hardware operating systems and applications.</li><li>2. Monitor and maintain computer systems and networks.</li><li>3. Help set up systems and resolve issues.</li><li>4. Troubleshoot system and network problems, diagnosing and solving hardware or software faults.</li><li>5. Provide support including procedural documentation and relevant reports.</li><li>6. Conduct electrical safety checks on computer equipment.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Requirements:</p><ul><li>1. 2 5 years of experience.</li><li>2. Bachelor degree in MIS or Computer Science.</li><li>3. Knowledge of IT related processes.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br> Jobs for Humanity is partnering with Jobs for Humanity 100 to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life. <br> Company Name: Jobs for Humanity 100<br> <br>Job Description<br> <p>Lead IT operations for mall systems and data platforms, ensuring high availability, security, and scalable performance through effective incident management, vendor coordination, and continuous improvement.</p><br> Job Duties and Responsibilities<ul><li>Maintain 99.9% service availability monthly</li><li>Reduce incidents and MTTR through process improvements</li><li>Ensure data platform reliability and performance</li><li>Drive security compliance across operations</li><li>Deliver cost-effective vendor and capacity management</li></ul> <br> <br>Qualifications<br> Required Qualifications <ul><li>10+ years IT operations leadership experience</li><li>Experience with data platforms (ETL, streaming, warehousing)</li><li>Strong background in system monitoring and incident management</li><li>Knowledge of security frameworks and compliance requirements</li><li>Experience managing vendors and cross-team SLAs</li><li>NOC/SOC operations</li><li>Monitoring tools (e.g., Splunk, Zabbix, Grafana)</li><li>Incident/problem management (ITIL)</li><li>Cloud platforms (AWS/Azure/GCP)</li><li>Data platform operations (ETL/ELT, pipelines)</li><li>Network and infrastructure troubleshooting</li><li>Security controls (SIEM, IAM, vulnerability management)</li><li>Leadership and team development</li><li>Vendor and stakeholder management</li><li>Process improvement mindset</li></ul> <br> <br><br> </div>

<p>Lead and manage all hotel IT operations, including infrastructure, networks, servers, business applications, telecommunications, and end-user support. Ensure the availability, security, and performance of all IT systems to support seamless hotel operations. Develop and implement IT strategies, policies, and procedures aligned with business objectives. Oversee cybersecurity measures, data protection, system backups, disaster recovery, and business continuity planning. Manage hotel technology systems, including Property Management Systems (PMS), Point of Sale (POS), guest internet services, and other operational platforms. Plan, manage, and monitor the IT budget, technology investments, and vendor contracts. Lead IT projects, system upgrades, and new technology implementations. Collaborate with department leaders to identify technology solutions that improve operational efficiency and the guest experience. Ensure compliance with company policies, industry standards, and local regulatory requirements related to information security and data privacy. Recruit, coach, and develop the IT team while fostering a culture of innovation, service excellence, and continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.</li><li>Minimum of 6 – 10 years of progressive IT experience, including 2 – 5 years in a leadership role within the hospitality industry.</li><li>Strong knowledge of hotel technology systems, networking, cybersecurity, cloud services, and IT infrastructure.</li><li>Experience managing Property Management Systems (PMS), Point of Sale (POS), and other hospitality applications.</li><li>Proven experience in project management, vendor management, budgeting, and strategic planning.</li><li>Excellent leadership, analytical, problem-solving, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced, multicultural environment.</li><li>Previous experience with an international hotel brand is an advantage.</li></ul>

<p>Lead and manage all hotel IT operations, including infrastructure, networks, servers, business applications, telecommunications, and end-user support. Ensure the availability, security, and performance of all IT systems to support seamless hotel operations. Develop and implement IT strategies, policies, and procedures aligned with business objectives. Oversee cybersecurity measures, data protection, system backups, disaster recovery, and business continuity planning. Manage hotel technology systems, including Property Management Systems (PMS), Point of Sale (POS), guest internet services, and other operational platforms. Plan, manage, and monitor the IT budget, technology investments, and vendor contracts. Lead IT projects, system upgrades, and new technology implementations. Collaborate with department leaders to identify technology solutions that improve operational efficiency and the guest experience. Ensure compliance with company policies, industry standards, and local regulatory requirements related to information security and data privacy. Recruit, coach, and develop the IT team while fostering a culture of innovation, service excellence, and continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.</li><li>Minimum of 6 10 years of progressive IT experience, including 2 5 years in a leadership role within the hospitality industry.</li><li>Strong knowledge of hotel technology systems, networking, cybersecurity, cloud services, and IT infrastructure.</li><li>Experience managing Property Management Systems (PMS), Point of Sale (POS), and other hospitality applications.</li><li>Proven experience in project management, vendor management, budgeting, and strategic planning.</li><li>Excellent leadership, analytical, problem-solving, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced, multicultural environment.</li><li>Previous experience with an international hotel brand is an advantage.</li></ul>

We are seeking a skilled and motivated IT professional to join our team and support the development, maintenance, and security of our IT systems and infrastructure. <br> <br>Key Requirements: <br>•Bachelor's degree in Information Technology, Computer Science, or a related field. <br>•Practical experience in software development and application support using Visual Studio .NET. <br>•Hands-on experience in server administration, network management, and firewall configuration. <br>•Good understanding of IT infrastructure, system troubleshooting, data backup, and access management. <br>•Knowledge of SAP systems and cybersecurity practices is considered a strong advantage. <br>•Strong analytical, problem-solving, and communication skills. <br> <br>Location: Jadra - Lebanon <br>Employment Type: Full-Time / On-site

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Key Responsibilities:</b></p><ul><li>Manage and support SAP ERP.</li><li>Maintain IT infrastructure, networks, Microsoft 365, and provide end-user support.</li><li>Coordinate with ERP consultants and IT vendors.</li><li>Ensure system security, backups, and business continuity.</li><li>Support digital transformation and process improvement initiatives.</li></ul><p><br></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p><b>Requirements:</b></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 3 years of relevant experience.</li><li>SAP ERP experience is highly preferred.</li><li>Strong knowledge of networking, Microsoft 365, and IT infrastructure.</li><li>Experience in the manufacturing/FMCG sector is a plus.</li></ul><p>Location: Bchamoun, Lebanon</p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Le Vendôme Beirut is embarking on an exceptional new chapter. As we prepare for the reopening of one of Beirut's most iconic luxury hotels, we are seeking visionary leaders to shape its future.</p><br><p>Defined by timeless elegance, impeccable service, and a legacy of refined hospitality, Le Vendôme Beirut is committed to delivering exceptional guest experiences while honoring its distinguished heritage.</p><br><p>This is a rare opportunity to join the executive leadership team responsible for redefining luxury, inspiring excellence, and setting a new benchmark for hospitality in the region.</p><br><p><strong>What is in it for you:</strong></p><br><ul><li>Employee benefit card offering discounted rates in Accor worldwide for you and your family</li><li>Learning programs through our Academies designed to sharpen your skills</li><li>Ability to make a difference through our Corporate Social Responsibility activities</li><li>Career development opportunities with national and international promotion opportunities.</li></ul><p><strong>Why work for Accor?</strong></p><br><ul><li>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit&nbsp;&nbsp;https://careers.accor.com/</li></ul><p>Do what you love, care for the world, dare to challenge the status quo!&nbsp;<strong>#BELIMITLESS</strong></p><br><br>Job Description<br><br><ul><li>Lead and manage all hotel IT operations, including infrastructure, networks, servers, business applications, telecommunications, and end-user support.</li><li>Ensure the availability, security, and performance of all IT systems to support seamless hotel operations.</li><li>Develop and implement IT strategies, policies, and procedures aligned with business objectives.</li><li>Oversee cybersecurity measures, data protection, system backups, disaster recovery, and business continuity planning.</li><li>Manage hotel technology systems, including Property Management Systems (PMS), Point of Sale (POS), guest internet services, and other operational platforms.</li><li>Plan, manage, and monitor the IT budget, technology investments, and vendor contracts.</li><li>Lead IT projects, system upgrades, and new technology implementations.</li><li>Collaborate with department leaders to identify technology solutions that improve operational efficiency and the guest experience.</li><li>Ensure compliance with company policies, industry standards, and local regulatory requirements related to information security and data privacy.</li><li>Recruit, coach, and develop the IT team while fostering a culture of innovation, service excellence, and continuous improvement.</li></ul><br>Qualifications<br><br><ul><li>Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.</li><li>Minimum of <strong>6–10 years</strong> of progressive IT experience, including <strong>2–5 years</strong> in a leadership role within the hospitality industry.</li><li>Strong knowledge of hotel technology systems, networking, cybersecurity, cloud services, and IT infrastructure.</li><li>Experience managing Property Management Systems (PMS), Point of Sale (POS), and other hospitality applications.</li><li>Proven experience in project management, vendor management, budgeting, and strategic planning.</li><li>Excellent leadership, analytical, problem-solving, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced, multicultural environment.</li><li>Previous experience with an international hotel brand is an advantage.</li></ul><br>Additional Information<br><br><p><strong>Our commitment to Diversity &amp; Inclusion:</strong></p><br><p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br>&nbsp;</p><br> </div>

SCOPE OF THE JOB <br> <br>The IT Specialist is responsible for supporting the planning, installation, configuration, and implementation of IT infrastructure, hardware, software, and network solutions across company locations. He will coordinate with internal teams to ensure smooth execution of IT projects, new site setups, and technical support activities in line with operational requirements. <br> <br>KEY RESPONSIBILITIES <br> <br>Administrative Support: <br>•Coordinate and follow up on IT implementation schedules and project timelines <br>•Maintain proper documentation related to IT assets, installations, and configurations <br>•Prepare reports related to project progress and implementation activities <br>•Coordinate with suppliers and internal departments regarding IT requirements <br>• Ensure proper inventory tracking of IT equipment and devices <br> <br>Technical Support: <br>•Assist the IT Helpdesk in ongoing and upcoming IT projects <br>•Support the installation and setup of hardware, software, and IT systems <br>•Handle end-to-end IT implementation activities for new branch openings and office setups <br>•Troubleshoot technical issues related to systems, devices, and software installations <br>•Ensure all deployed systems and equipment are functioning properly before site go-live <br>•Provide technical support to employees when needed during implementation phases <br> <br>Network & Infrastructure Support: <br>• Assist in installing and configuring network equipment and connectivity solutions <br>• Support network cabling and infrastructure setup for new sites and offices <br>• Monitor and ensure stable network connectivity across implemented locations <br>• Coordinate with external providers for internet and network-related services <br>• Assist in maintaining network security and compliance with company IT standards <br>•Perform other duties that are aligned & related to the job scope <br> <br>JOB REQUIREMENTS <br> <br>Education: Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or any related field <br>Experience: 4-5 years of experience in IT Support, IT Implementation, Infrastructure Support, or a similar field <br>Linguistic Skills: Good command of written and spoken English; French is a plus <br>Computer Skills: Advanced knowledge of MS Office and IT support tools <br>Technical skills: <br>• Good knowledge of network infrastructure, hardware installation, and connectivity solutions <br>• Knowledge of Windows operating systems, Microsoft Office, and IT troubleshooting <br>• Familiarity with POS systems, printers, scanners, and retail IT environments is a plus <br>• Good understanding of network cabling and IT equipment setup <br>Other Requirements: <br>• Ability to travel between branches when needed <br>• Valid driving license <br>• Ability to work under pressure and meet implementation deadlines

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.<br><br>As an IT Supervisor your role will include key responsibilities such as:<br><br>• Monitor the operation and security of all computer hardware and ensure that it is operating properly<br>• Serve as primary contact for all servicing of computers, printers, etc.<br>• Maintain a sufficient inventory of all office and computer supplies<br>• Maintain all hardware and software logs updated as per departmental working procedures<br>• Maintain the documentation of all hardware configuration and inventory<br>• Maintain the documentation of the telephone system configuration and all MPT lines<br>• Understand all the department working procedures and perform the related tasks as described<br>• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.<br>• Maintain all users access request and authorizations (Win2000, E-mail, Opera, Micros, Novell)<br>• Respond to all users request and provide them with adequate support</p> </div><h2 data-automation-id="subHeaderPreferredCandidate" class="h5"> Preferred candidate </h2> <div class="row is-m v-align-top t-small bg-mute"> <div class="col is-3 p5" data-automation-id="label_Years_of_experience"> <b>Years of experience</b> </div> <div class="col is-9 p5" data-automation-id="data_Years_of_experience"> 1+ years </div> </div>

We are Looking to hire fresh engineering (CE, CCE, EE, CS, SE) and IT graduates with dual nationality. <br> <br>Position is based at our offices in Beirut, Lebanon. <br> <br>Job requirements: <br>• Bachelor’s degree in Computer Engineering, CCE, Electrical Engineering, Computer Science, Software Engineering, Information Technology, or related field. <br>• Dual nationality – holds a foreign passport <br>• Ability to travel up to client sites in the Gulf region <br>• Critical thinking and problem-solving attitude <br>• Responsible, hard worker, committed <br>• Willing to learn and able to follow instructions <br>• Good coordination skills <br> <br>Benefits and Rewards: <br>We focus not just on recruiting individuals that are performance oriented but also on developing them. <br>Personal impact, mentoring, and teamwork are just a few of the benefits of building a career with us. <br>Email CVs to careers@emisoftech.com

Responsible for supporting the IT Manager in managing, maintaining, and improving the company’s IT infrastructure, systems, networks, and business applications to ensure stable, secure, and efficient daily operations. This role provides advanced technical support, handles complex IT issues, supports ERP systems and business applications, assists in IT projects, and contributes to software development, integrations, automation, and digital transformation initiatives across the company. <br>MAIN DUTIES AND RESPONSIBILITIES <br>• Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed• Assist in IT projects such as system upgrades, software implementation, infrastructure improvements, migrations, integrations, and new technology rollouts• Develop, test, maintain, and improve internal software applications, scripts, tools, reports, and automation solutions to support business needs• Support integrations between software systems, websites, APIs, ERP, and third-party business applications• Coordinate with departments to understand technical needs and provide practical IT solutions in alignment with the IT Manager• Maintain proper IT documentation, system inventories, user guides, procedures, issue logs, and technical reports• Implement software updates, security patches, antivirus management, system upgrades, and firewall/VPN changes as assigned• Support network infrastructure including routers, switches, firewalls, VPN, Wi-Fi, IP phones, CCTV-related network systems, and branch connectivity• Assist the IT manager in Training and guiding employees on IT systems, cybersecurity awareness, ERP usage, and internal IT procedures• Assist in applying IT policies, procedures, access control rules, and best practices to improve efficiency and security• Support and guide junior IT staff or new joiners when needed and ensure assigned IT tasks are completed properly and on time• Prepare regular updates and technical reports for the IT Manager regarding issues, projects, system status, and completed tasks <br>REGULATORY REQUIREMENTS, EDUCATION, EXPERIENCE, AND SKILLS <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure• Good experience in ERP systems; Odoo experience is preferred• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems• Excellent troubleshooting, analytical, and problem-solving skills• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure• Strong communication, teamwork, and coordination skills• Ability to document systems, train users, and explain technical information clearly•

Job Summary <br>The Junior IT Support is responsible for providing day-to-day technical support to employees and assisting with the installation, configuration, troubleshooting, and maintenance of IT equipment and services. <br>The role requires good knowledge of Windows environments, Microsoft Office applications, computer hardware, printers, basic networking, structured cabling, Microsoft 365, access control, and wireless network environments. <br>The Junior IT Support will work under the supervision of the IT Manager/Senior IT Support and assist in maintaining reliable and efficient IT operations. <br> <br>Key Responsibilities <br>1. PC & End-User Support <br>• Install and configure desktop computers and laptops. <br>• Install, configure, and troubleshoot Windows operating systems. <br>• Install and configure Microsoft Office and other required business applications. <br>• Configure user profiles, email accounts, and standard workstation settings. <br>• Perform basic hardware troubleshooting, including RAM, storage, monitors, keyboards, docking stations, and other peripherals. <br>• Prepare computers and IT equipment for new employees. <br>• Assist with employee onboarding and offboarding from an IT perspective. <br>• Perform basic preventive maintenance and regular checks of IT equipment. <br>2. Printers, Scanners & Peripheral Devices <br>• Install and configure local and network printers. <br>• Configure scanners and multifunction printers. <br>• Troubleshoot common printing, scanning, driver, connectivity, and hardware issues. <br>• Configure printer IP addresses and network connectivity. <br>• Assist users with other IT peripherals and meeting-room equipment. <br>3. Basic Networking <br>• Understand basic networking concepts, including: <br>o TCP/IP <br>o IP addresses <br>o Subnets and subnet masks <br>o Default gateways <br>o DNS <br>o DHCP <br>o LAN/WLAN concepts <br>• Perform basic network troubleshooting using tools such as Ping, IPConfig, Tracert, and NSLookup. <br>• Identify basic network connectivity problems. <br>• Connect and test network devices. <br>4. Structured Cabling <br>• Perform basic Cat6 network cable installation and termination. <br>• Terminate Cat6 cables using RJ45 connectors. <br>• Assist with patch-panel and network-rack organization. <br>• Label and document network cables, ports, and connected devices. <br>• Maintain clean and organized network cabling. <br>. <br>5. IT Operations & Support <br>• Respond to user support requests and IT tickets. <br>• Troubleshoot basic hardware, software, network, printing, and connectivity issues. <br>• Escalate complex technical issues to senior IT staff when necessary. <br>• Maintain accurate IT asset and inventory records. <br>• Document completed tasks, incidents, configurations, and technical solutions. <br>• Perform regular checks of IT equipment and infrastructure as assigned. <br>• Follow IT security policies, procedures, and best practices. <br>Required Technical Skills <br>The candidate should have basic knowledge or practical experience in: <br>• Windows 10/11 installation and configuration <br>• Microsoft Office installation and troubleshooting <br>• PC/laptop hardware troubleshooting <br>• Printers and scanners <br>• TCP/IP networking <br>• IP addressing and subnetting <br>• DHCP and DNS fundamentals <br>• LAN and Wi-Fi troubleshooting <br>• Cat6 cable termination and testing <br>• Microsoft 365 <br>• Outlook, Teams, OneDrive, and SharePoint fundamentals <br>• IT asset management and documentation <br>Qualifications <br>• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Networking, or a related field. <br>• 0–2 years of IT support experience or equivalent hands-on technical experience. <br>• Good troubleshooting and problem-solving skills. <br>• Good communication and customer-support skills. <br>• Ability to follow technical procedures and documentation. <br>• Ability and willingness to learn new technologies. <br>• Ability to work independently on basic tasks and escalate more complex issues appropriately