Operation Specialist Jobs in Lebanon

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Appointment Scheduler Specialist (Entry-Level)</strong><br><strong>Location:</strong> <strong>Lebanon, Pennsylvania, United States</strong><br><strong>Employment Type:</strong> <strong>Full-Time &amp; Part-Time</strong><br><strong>Salary:</strong> <strong>$25 - $38 USD per hour</strong><br><strong>About Waga Energy</strong><br>Waga Energy is a pioneering organisation dedicated to combating climate change by upgrading landfill gas into grid-compliant Renewable Natural Gas (RNG), also known as biomethane. Our patented WAGABOX® technology, the result of ten years of dedicated research and development, recovers methane from waste breakdown and purifies it for direct injection into the gas grid. This innovative process combines membrane filtration and cryogenic distillation to produce high-quality biomethane from our fully automated, 24/7 remotely supervised units. With 23 units currently in operation and many more under construction globally, we are making a significant impact, having already avoided the emission of 190,000 tons of eqCO2. Headquartered in Grenoble, France, a world-renowned centre for high-tech innovation, Waga Energy is expanding rapidly with subsidiaries in the United States, Canada, and Spain.<br><strong>Job Overview</strong><br>We are seeking a motivated and highly organised Entry-Level Appointment Scheduler Specialist to join our dynamic team. In this crucial role, you will be the first point of contact for many of our stakeholders, responsible for efficiently managing and coordinating schedules. The ideal candidate will be an excellent communicator with a keen eye for detail and the ability to handle multiple priorities in a fast-paced environment. This position offers the flexibility of either <strong>day or night shifts</strong>.<br><strong>Key Responsibilities</strong><br></p><br><br><ul><li>Manage a high volume of inbound and outbound calls and emails to schedule appointments and site visits.</li><li>Coordinate complex calendars for multiple teams and individuals, ensuring no scheduling conflicts arise.</li><li>Communicate effectively with clients, partners, and internal staff to confirm, reschedule, or cancel appointments as necessary.</li><li>Maintain accurate and up-to-date records of all scheduling activities in our company database and CRM system.</li><li>Provide preparatory information to relevant parties ahead of scheduled meetings or visits.</li><li>Serve as a professional and knowledgeable representative of Waga Energy, providing exceptional customer service at all times.</li><li>Collaborate with various departments to ensure seamless operational workflow.</li></ul><p><strong>Qualifications and Skills</strong><br></p><br><br><ul><li>Exceptional organisational and time-management skills are essential.</li><li>Strong verbal and written communication abilities with a professional and courteous manner.</li><li>Proficiency in using standard office software, including MS Office Suite and calendar management applications.</li><li>A meticulous eye for detail and a commitment to accuracy.</li><li>The ability to work independently and collaboratively as part of a team.</li><li>A proactive approach to problem-solving and the ability to adapt to changing priorities.</li><li>Previous experience in a scheduling, administrative, or customer service role is advantageous but not required.</li></ul><br><p><strong>Benefits</strong></p><br><br><ul><li>Annual Base Salary Based on Experience</li><li>Work from Home</li><li>Flexible Schedule</li><li>Paid Time Off (PTO)</li><li><strong>Medical, Vision and Dental Insurance</strong></li></ul><br> <br><br> </div>

SCOPE OF THE JOB <br> <br>The IT Specialist is responsible for supporting the planning, installation, configuration, and implementation of IT infrastructure, hardware, software, and network solutions across company locations. He will coordinate with internal teams to ensure smooth execution of IT projects, new site setups, and technical support activities in line with operational requirements. <br> <br>KEY RESPONSIBILITIES <br> <br>Administrative Support: <br>•Coordinate and follow up on IT implementation schedules and project timelines <br>•Maintain proper documentation related to IT assets, installations, and configurations <br>•Prepare reports related to project progress and implementation activities <br>•Coordinate with suppliers and internal departments regarding IT requirements <br>• Ensure proper inventory tracking of IT equipment and devices <br> <br>Technical Support: <br>•Assist the IT Helpdesk in ongoing and upcoming IT projects <br>•Support the installation and setup of hardware, software, and IT systems <br>•Handle end-to-end IT implementation activities for new branch openings and office setups <br>•Troubleshoot technical issues related to systems, devices, and software installations <br>•Ensure all deployed systems and equipment are functioning properly before site go-live <br>•Provide technical support to employees when needed during implementation phases <br> <br>Network & Infrastructure Support: <br>• Assist in installing and configuring network equipment and connectivity solutions <br>• Support network cabling and infrastructure setup for new sites and offices <br>• Monitor and ensure stable network connectivity across implemented locations <br>• Coordinate with external providers for internet and network-related services <br>• Assist in maintaining network security and compliance with company IT standards <br>•Perform other duties that are aligned & related to the job scope <br> <br>JOB REQUIREMENTS <br> <br>Education: Bachelor’s Degree in Information Technology, Computer Science, Computer Engineering, or any related field <br>Experience: 4-5 years of experience in IT Support, IT Implementation, Infrastructure Support, or a similar field <br>Linguistic Skills: Good command of written and spoken English; French is a plus <br>Computer Skills: Advanced knowledge of MS Office and IT support tools <br>Technical skills: <br>• Good knowledge of network infrastructure, hardware installation, and connectivity solutions <br>• Knowledge of Windows operating systems, Microsoft Office, and IT troubleshooting <br>• Familiarity with POS systems, printers, scanners, and retail IT environments is a plus <br>• Good understanding of network cabling and IT equipment setup <br>Other Requirements: <br>• Ability to travel between branches when needed <br>• Valid driving license <br>• Ability to work under pressure and meet implementation deadlines

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview We're hiring a Call Agent with experience in phone-based customer services or sales, as the first hire in an AI-augment call center.<br> This Call Agent will initially be responsible for handling livetransfer inbound calls for hotels, helping guests complete bookings and answer their general inquiries.<br> As we scale, this Call Agent will also collaborate with leadership in scaling to new workflows within the hotels market vertical, and to new market verticals, through testing and providing feedback on workflows, scripts, software tools, etc.<br> Key Responsibilities Deliver friendly, professional customer service on every call Completing live transfer inbound calls to hotels, answering guest inquiries and assisting them with booking Meet weekly call and conversion targets on bookings Log outcomes in CRM Solve problems on the fly with limited scripts As we scale, provide coaching and guidance to new call agents.<br> Required Qualifications Customer service and/or sales experience Strong problem-solving skills Strong English communication skills Comfortable with phone-based work/thick skin for rejection Comfortable working with evolving processes and structure.<br> Preferred Hotel or hospitality background Cold-calling experience.<br></span> </div>

Job Summary <br>Responsible for a range of duties related to stock management and the oversight of material. It includes coordination, organization, inventory Issuance, and material receiving. <br> <br> <br> <br>Duties <br>Administering stock control and supervise a regular stock count for warehouses. <br>Maintain inventory levels to ensure smooth production. <br>Oversee receiving functions related to purchased material and incoming supplies. <br>Manage and monitor storage of purchased items and material in all cells. <br>Create plans, forecasts, and schedules relating to materials requirements. <br>Work closely with Storekeeper, Procurement and Logistics Specialist to ensure availability of material required for the scheduled project. <br>Monitor quality control and contribute to keeping the warehouse capacity at optimal levels. <br>Update stock in/out transactions in the inventory system accurately and timely. <br>Prepare and issue a monthly stock statement report for management review. <br> <br> <br>Qualifications <br>Degree: Bachelor’s degree in Supply chain or Business Administration. <br>Language: Excellent command of English both spoken and written. <br>Experience: +6 years of experience in supply chain and stock management in manufacture industry. <br>Technical Knowledge: Proficiency in ERP systems, MS Office, and supply chain software

We are looking for an experienced Cost Control Specialist to join our team in the wood manufacturing industry. <br> <br>The ideal candidate should have strong knowledge of woodwork costing, pricing, production costs, and cost analysis, with a good understanding of the complete manufacturing process. <br> <br>Key Responsibilities: <br>-Calculate and monitor woodwork and production costs <br> <br>-Prepare accurate product and project costings <br> <br>-Analyze raw material, labor, machinery, and overhead costs <br> <br>-Monitor material consumption and production variances <br> <br>-Establish and maintain cost standards and pricing <br> <br>-Analyze actual vs. estimated costs and identify discrepancies <br> <br>-Support management in pricing and profitability decisions <br> <br>-Track waste, scrap, and production efficiency <br> <br>-Prepare regular cost and variance reports <br> <br>-Work closely with Production, Purchasing, Finance, and Sales teams <br> <br>-Identify opportunities to reduce costs and improve margins <br> <br>Requirements: <br>-Proven experience in cost control / cost accounting, preferably in wood manufacturing, furniture, joinery, cabinetry, or interior fit-out <br> <br>-Strong understanding of wood materials, hardware, finishes, and manufacturing processes <br> <br>-Excellent knowledge of pricing and costing methodologies <br> <br>-Strong analytical and Excel skills <br> <br>-Ability to understand technical drawings/BOMs and translate them into accurate costs <br> <br>-Detail-oriented with strong problem-solving skills

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Specialist - Renewals supports the renewal of software maintenance and subscription contracts. This role works closely with customers, channel, and internal stakeholders to ensure timely renewals, maximize customer retention, and maintain recurring revenue</p><p>Main Duties and Responsibilities</p><ul><li>Monitor upcoming support expiration dates and proactively engage with customers and the channel regarding renewals.</li><li>Prepare and share renewal quotations based on vendor policies, 90 days in advance.</li><li>Follow up with the customer to identify and resolve renewal-related issues, in coordination with internal stakeholders, to drive timely renewal closure.</li><li>Collaborate with distributors and resellers to monitor renewal progress, identify potential risks, and ensure timely renewal closure.</li><li>Ensure renewal opportunities are accurately maintained in the CRM system, including customer details, renewal status, expected close dates, and forecast information.</li><li>Maintain a rolling 120-day renewal forecast and submit reports highlighting expected revenue and high-risk opportunities weekly.</li><li>Ensure compliance with vendor licensing policies and internal business processes.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Position Requirements</b></p><p>Education</p><p>Bachelor s degree in Business Administration or any other related field.</p><p>Experience</p><p>1 2 years of experience in sales support, inside sales, renewals, or commercial operations.</p><p>Experience using CRM/ERP systems, preferably Salesforce.</p><p>Strong attention to detail, organizational, and communication skills.</p>#LI-LM1<p></p></section>

Responsible for supporting the IT Manager in managing, maintaining, and improving the company’s IT infrastructure, systems, networks, and business applications to ensure stable, secure, and efficient daily operations. This role provides advanced technical support, handles complex IT issues, supports ERP systems and business applications, assists in IT projects, and contributes to software development, integrations, automation, and digital transformation initiatives across the company. <br>MAIN DUTIES AND RESPONSIBILITIES <br>• Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed• Assist in IT projects such as system upgrades, software implementation, infrastructure improvements, migrations, integrations, and new technology rollouts• Develop, test, maintain, and improve internal software applications, scripts, tools, reports, and automation solutions to support business needs• Support integrations between software systems, websites, APIs, ERP, and third-party business applications• Coordinate with departments to understand technical needs and provide practical IT solutions in alignment with the IT Manager• Maintain proper IT documentation, system inventories, user guides, procedures, issue logs, and technical reports• Implement software updates, security patches, antivirus management, system upgrades, and firewall/VPN changes as assigned• Support network infrastructure including routers, switches, firewalls, VPN, Wi-Fi, IP phones, CCTV-related network systems, and branch connectivity• Assist the IT manager in Training and guiding employees on IT systems, cybersecurity awareness, ERP usage, and internal IT procedures• Assist in applying IT policies, procedures, access control rules, and best practices to improve efficiency and security• Support and guide junior IT staff or new joiners when needed and ensure assigned IT tasks are completed properly and on time• Prepare regular updates and technical reports for the IT Manager regarding issues, projects, system status, and completed tasks <br>REGULATORY REQUIREMENTS, EDUCATION, EXPERIENCE, AND SKILLS <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure• Good experience in ERP systems; Odoo experience is preferred• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems• Excellent troubleshooting, analytical, and problem-solving skills• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure• Strong communication, teamwork, and coordination skills• Ability to document systems, train users, and explain technical information clearly•

Profile" <br>Bachelor’s degree in Accounting, Finance, Business Administration, or a related field. <br>Minimum 2–3 years of relevant accounting and/or cost-control experience, preferably within restaurants, hotels, or the hospitality industry. <br>Strong understanding of restaurant inventory, purchasing, recipe costing, and F&B cost-control processes. <br>Good knowledge of accounting principles and financial reporting. <br>Experience with accounting, ERP, inventory, and POS systems is preferred. <br>Advanced proficiency in Microsoft Excel. <br> <br>Accounting & Financial Reporting: <br>Record and maintain accurate daily accounting transactions. <br>Handle accounts payable and accounts receivable activities. <br>Review supplier invoices, credit notes, payments, and supporting documentation. <br>Perform bank, cash, supplier, and account reconciliations. <br>Assist in monthly closing and preparation of financial reports. <br>Maintain proper filing and documentation of accounting transactions. <br>Monitor petty cash transactions and ensure appropriate supporting documents. <br>Assist in preparing the monthly Profit & Loss (P&L) Statement. <br>Ensure transactions are properly allocated to the relevant cost centers and accounts. <br> <br>Food & Beverage Cost Control: <br>Monitor food, beverage, shisha, and other operational costs. <br>Calculate and monitor actual versus theoretical food and beverage costs. <br>Analyze monthly cost percentages and investigate significant variances. <br>Maintain and review recipe costing and standard cost sheets. <br>Ensure selling prices and recipe costs are accurately reflected in the system. <br>Monitor portion costs and coordinate with Kitchen and Operations regarding discrepancies. <br>Analyze product profitability and provide recommendations regarding pricing and cost optimization. <br>Support management with menu engineering and item profitability analysis

We are seeking a motivated Business Development or Sales Specialist with 1 to 6 years of experience in B2B enterprise software sales (ideally ERP, CRM, Accounting, Inventory, etc.). The candidate will expand our Client’s customer base by identifying qualified leads, building relationships, and demonstrating how our ERP solutions solve business pain points. Strong communication, consultative selling skills, and drive to exceed targets are essential. <br> <br> <br>Responsibilities <br> <br>• Lead Generation: Proactively find new clients through research, networking, LinkedIn, and targeted outreach via cold calls to decision-makers. <br> <br>• Needs Assessment: Conduct discovery calls to uncover client processes, challenges, and desired outcomes. <br> <br>• Market Intelligence: Monitor industry trends and competitors to identify new ERP opportunities. <br> <br>• Developing Sales Strategies: Collaborating with sales and marketing teams to create effective sales strategies and meaningful marketing contents Qualifications <br> <br>• Experience: 1-6 years of B2B software sales success, preferably with ERP/CRM solutions. <br> <br>• Business Acumen: Translate technical features into solutions that resonate with executives. <br> <br>• Consultative Selling: Focus on uncovering needs and offering value-driven solutions. <br> <br>• Communication Excellence: Confident presentations and rapport-building written communication. <br> <br>• Self-driven, Results-oriented: Proactive mindset with a track record of achieving sales goals. <br> <br>• Odoo Knowledge: A strong advantage (or Zoho, Salesforce, Oracle fusion, SAP, Dynamics) <br> <br>Compensation <br> <br>• Base Salary: Competitive, based on skills & experience. <br> <br>• Performance-Based Incentives: Commissions, bonuses on targets, qualified lead generation, and target achievement

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Job Title</b><br>Specialist - Compliance<br>Job Scope<br>The Specialist - Compliance is accountable for assisting in implementing the compliance program while auditing policies and practices in place and identifying related risks and weaknesses. S/He supports various departments/affiliates, spreads awareness and addresses any compliance related issue.<br>Main Duties and Responsibilities<br>• Implement the compliance program and assist in creating internal controls accordingly;<br>• Assist in the compliance program awareness through continuous communication and conduct trainings as and when needed;<br>• Assist in the enhancement of current components of the compliance program tackling export control laws, employee s code of conduct and anti-corruption programs;<br>• Support in drafting and auditing company policies, procedures and practices and report potential weaknesses/risks;<br>• Work on vendor audits and perform other assigned audits as required;<br>• Follow up with entities on the implementation of new processes such as third-party and partners onboarding processes;<br>• Address queries from companies and perform screening of customers on a third-party tool;<br>• Assist in the investigation of compliance matters and create effective action plans in response to compliance discoveries and violations;<br>• Coordinate regularly with various departments for any compliance related issues.<br>Position Requirements<br>Education<br>Bachelor s degree in Audit, Law or any other related field<br>Experience<br>At least 2 years of relevant experience<br></div></section>

e are looking for a skilled and experienced Procurement & Logistics Specialist to join our team in the Paints & Chemicals Industry. <br> <br>The successful candidate will be responsible for managing procurement activities, coordinating with local and international suppliers, and ensuring the timely and efficient delivery of raw materials, chemicals, packaging materials, and other required supplies. <br> <br>Responsibilities <br> <br>Source and evaluate local and international suppliers for raw materials, chemicals, packaging materials, and other products. <br> <br>Request and compare quotations, negotiate prices and payment terms, and ensure competitive purchasing conditions. <br> <br>Prepare and issue purchase orders in accordance with company procedures. <br> <br>Coordinate with suppliers, freight forwarders, and relevant parties to ensure timely shipments and deliveries. <br> <br>Follow up on import/export shipments and ensure proper coordination of shipping and customs clearance requirements. <br> <br>Monitor inventory levels and coordinate procurement requirements to ensure uninterrupted production and operations. <br> <br>Maintain accurate procurement, supplier, and logistics records. <br> <br>Develop and maintain strong, professional relationships with suppliers. <br> <br>Coordinate closely with the Production, Warehouse, Finance, and other relevant departments. <br> <br>Ensure that procurement activities comply with company policies and quality requirements. <br> <br>Requirements <br> <br>Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field. <br> <br>3–5 years of relevant experience in procurement and logistics, preferably within the paints, coatings, chemicals, or manufacturing industry. <br> <br>Good knowledge of procurement processes and ERP systems. <br> <br>Strong negotiation, communication, and supplier management skills. <br> <br>Good understanding of international shipping, import/export procedures, and customs documentation. <br> <br>Strong organizational and follow-up skills, with attention to detail. <br> <br>Good command of English; knowledge of Arabic is an advantage

THE ONLY QUESTION THAT MATTERS TO A REAL CLOSER: <br>-------------------------------------------------- <br>"How much money can I realistically make this month if I consistently close deals?" <br> <br>If you're tired of closing high-value sales over the phone only to receive a standard salary with tiny, capped commissions, this opportunity will change your career trajectory. <br> <br>A high-growth GCC commercial operation is expanding its phone closing team in Lebanon. We are hiring sharp, persuasive Telesales Closing Specialists to handle high-value offers and turn qualified prospects into closed agreements from our central office. <br> <br>We don't offer basic phone jobs—we hire competitive closers who know how to control conversations, overcome tough objections, and expect their paycheck to reflect their closing ability. <br> <br>-------------------------------------------------- <br>THE EARNING POTENTIAL: <br>-------------------------------------------------- <br>• Expected Average Income: $1,500+ / month (Base Salary + Uncapped Commissions + Performance Bonuses) <br>• True Uncapped Commissions: Earn on every single delivered sale—no maximum earning limit. <br>• Full Financial & Legal Security: Guaranteed base salary starting Day 1 + Official NSSF Registration. <br>• High-Intent Pipeline: Work with qualified prospects looking for high-value solutions. <br> <br>-------------------------------------------------- <br>YOUR RESPONSIBILITIES: <br>-------------------------------------------------- <br>• Execute high-impact outbound phone calls to qualified prospects. <br>• Deliver compelling sales presentations, diagnose customer needs, and systematically handle objections. <br>• Drive conversations toward immediate commitment and close high-ticket deals on the spot. <br>• Consistently meet and exceed monthly revenue targets. <br> <br>-------------------------------------------------- <br>WHAT WE LOOK FOR: <br>-------------------------------------------------- <br>• Direct experience in outbound telesales, phone closing, or high-value deal negotiations. <br>• Exceptional phone presence, sharp persuasion skills, and quick objection handling. <br>• A target-driven mindset focused entirely on maximizing monthly earnings. <br> <br>-------------------------------------------------- <br>HOW TO APPLY: <br>-------------------------------------------------- <br>We are conducting interviews immediately. Positions are limited to ensure high lead quality for each closer

Key Responsibilities: <br> <br>Business Development <br>• Conduct detailed market research across Lebanon. <br>• Identify market opportunities and product gaps. <br>• Analyse competitors, pricing, brands, and customer preferences. <br>• Develop pricing strategies and profit margins. <br>• Build relationships with architects, contractors, developers, consultants, • retailers, and project owners. <br>• Generate new business opportunities and secure sales. <br> <br>Showroom Development <br>• Identify suitable showroom and warehouse locations. <br>• Evaluate rental options and negotiate lease terms. <br>• Coordinate showroom layout, branding, displays, and customer experience. <br>• Assist in planning future expansion. <br>• Procurement & Supplier Coordination <br>• Communicate with international suppliers. <br>• Request quotations and compare offers. <br>• Prepare cost comparisons and landed cost calculations. <br>• Coordinate orders, production follow-up, and shipping schedules. <br>• Monitor product quality and documentation. <br> <br>Logistics & Inventory <br>• Coordinate imports, customs clearance, and freight forwarding. <br>• Monitor inventory levels. <br>• Develop inventory control procedures. <br>• Ensure timely product availability. <br> <br>Operations <br>• Develop company processes and workflows. <br>• Recommend ERP/accounting software. <br>• Assist in establishing operational policies. <br>• Coordinate with accountants, freight forwarders, customs brokers, and service providers. <br> <br>Sales & Marketing <br>• Build the customer database. <br>• Visit potential clients across Lebanon. <br>• Prepare quotations and follow up with customers. <br>• Support social media, digital marketing, and promotional activities. <br>• Participate in exhibitions and industry events. <br> <br>Administration <br>• Prepare business reports. <br>• Track KPIs and sales performance. <br>• Maintain organized documentation. <br>• Support management with strategic recommendations. <br> <br> <br>Qualifications <br>• Bachelor's degree in business administration, Marketing, Engineering, Supply Chain, Architecture, Interior Design, or related field. <br>• 3–5 years of relevant experience in building materials, construction, interiors, sanitary ware, lighting, ceramics, or related industries. <br>• Excellent Arabic and English communication skills. French is an advantage. <br>Strong knowledge of Microsoft Excel and Microsoft Office. <br>• Experience with ERP systems is preferred. <br>• Valid Lebanese driving license and willingness to travel throughout Lebanon. <br> <br> <br>Skills <br>• Strong commercial awareness <br>• Negotiation skills <br>• Market analysis <br>• Sales ability <br>• Project coordination <br>• Supplier management <br>• Analytical thinking <br>• Excellent communication <br>• Problem solving <br>• Ability to work independently <br>• Entrepreneurial mindset <br>• High level of integrity and accountability <br> <br> <br>Performance Indicators <br>• Number of new customers acquired <br>• Monthly sales generated <br>• Gross profit margin <br>• Number of supplier agreements established <br>• Showroom launch milestones achieved <br>• Market research completion <br>• Inventory accuracy <br>• Customer satisfaction <br>• Operational readiness <br>• Cost optimization <br> <br> <br>Career Growth <br>As the company expands, this role is expected to evolve into Business Development & Operations Manager, leading specialized teams in sales, procurement, logistics, showroom operations, and marketing. <br>This position is ideal for someone who wants to grow alongside the company and play a key role in building a leading building materials brand in Lebanon

Documentation & Compliance <br> <br>• Prepare, review, and manage shipping and trade documentation, including Bills of Lading, Certificates of Origin, Phytosanitary Certificates, Commercial Invoices, Packing Lists, and insurance documents. <br>• Ensure compliance with international trade regulations, company procedures, and contractual obligations. <br> <br>Coordination & Execution <br> <br>• Coordinate international and local shipments from origin to final destination. <br>• Liaise with suppliers, customers, shipping lines, freight forwarders, surveyors, inspection companies, and port agents. <br>• Track vessel movements and shipment progress to ensure timely deliveries. <br>• Coordinate customs clearance and cargo discharge activities where required. <br>• Monitor inventory, stock movements, and warehouse operations. <br> <br>Reporting & Improvement <br> <br>• Maintain accurate operational records and prepare shipment status reports. <br>• Work closely with the Trading, Finance, and Commercial teams to ensure seamless execution of contracts. <br>• Resolve operational issues efficiently while minimizing delays and costs. <br>• Identify opportunities to improve operational efficiency and reduce logistics costs. <br> <br>Qualifications <br> <br>• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field (equivalent experience considered). <br>• 2–5 years of experience in logistics, shipping, supply chain, or commodity trading

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for an Infrastructure Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview We are looking for a hands-on infrastructure specialist to own, secure and grow the AWS platform behind our software for the UK housing sector.<br> You will keep customer environments reliable and well documented, build new environments as code, and be the person our customers and auditors trust with the difficult infrastructure questions.<br> This is first and foremost an infrastructure role.<br> You will own our AWS estate end to end, from networking, compute and data stores through to identity, monitoring, backups and cost, across shared and customer-dedicated environments.<br> You will work closely with our DevOps engineer, who leads on CI/CD, so that pipelines and environments evolve together.<br> You will also build.<br> When a customer needs a dedicated environment you will stand it up from our Terraform templates, connect it to monitoring, identity and backup, hand it over with clear documentation and manage it through its life.<br> You will be comfortable writing code, whether that is Terraform modules, serverless functions or automation scripts, because at SDS infrastructure and product are built by the same team.<br> Finally, you will be the link between the infrastructure and the people who depend on it: our developers, our ISO 27001 and Cyber Essentials auditors, and the IT and security teams of our customers, particularly enterprise housing providers.<br> Key Responsibilities Own and operate: keep every environment healthy, patched, backed up and recoverable across Linux and Windows Server, and administer MongoDB for availability and performance.<br> Build as code: create and evolve environments through Terraform, treat drift as a defect, and move us towards hardened, repeatable builds.<br> Secure the platform: own IAM and least privilege, secrets and certificates, encryption, logging and security tooling, and act on what they tell you.<br> Make it observable: build the monitoring, alerting and dashboards that let us find problems before customers do, and own infrastructure incident response.<br> Support compliance: keep our ISO 27001 and Cyber Essentials evidence, asset registers and diagrams current, and present them to auditors and customers on request.<br> Automate and develop: remove manual work with scripts and serverless automation, and contribute to our codebase where infrastructure and application meet.<br> Document and coach: own the infrastructure documentation set, define the standards the team follows, and help developers work safely with the platform.<br> Work with customers: join onboarding and procurement conversations, understand hosting, identity and security requirements, and turn them into clear environment designs.<br> Several years running production infrastructure in AWS, with real depth in networking, compute, IAM, storage and monitoring Strong Terraform: writing modules, managing state and building environments from code Confident administering both Linux and Windows Server Hands-on MongoDB operational experience (replica sets, backups, performance, upgrades) A solid coding background in at least one of Python, PowerShell, Bash or C# / .<br>NET, and the habit of automating anything you do twice Practical understanding of security controls and what ISO 27001 and Cyber Essentials expect of an infrastructure team Clear written documentation and the discipline to keep it current The confidence to explain technical decisions plainly to customers, auditors and developer Desirable: AWS certification such as Solutions Architect, SysOps Administrator or Security Specialty MongoDB, Linux or Microsoft server certifications Experience with an identity provider and SSO protocols (SAML, OIDC, SCIM) Containers, orchestration or serverless design Experience hosting for enterprise or public sector customers, including supplier assurance and data residency Cost optimisation and FinOps practice Knowledge of the UK housing sector</span> </div>

<p>We are seeking an Infrastructure Engineer to join our IT Infrastructure team. This position offers an excellent opportunity for a motivated individual with a strong technical foundation to develop hands-on expertise across server administration, networking, cloud services, and IT operations. Reporting to senior members of the team, the successful candidate will contribute to the day-to-day maintenance of our environment while gaining exposure to industry best practices in system administration, security, monitoring, and automation.</p><p>Key Responsibilities:</p><ul><li>Support the administration and maintenance of Windows Server infrastructure and Active Directory services.</li><li>Assist in the administration of Microsoft 365 and Microsoft Azure environments.</li><li>Contribute to the ongoing management of VMware virtualization platforms.</li><li>Monitor infrastructure health, respond to system alerts, and escalate issues as required.</li><li>Troubleshoot and resolve incidents relating to servers, storage, and network components.</li><li>Participate in infrastructure projects, including upgrades, migrations, and new deployments.</li><li>Support backup, business continuity, and disaster recovery operations.</li><li>Maintain accurate and up-to-date technical documentation, procedures, and knowledge base articles.</li><li>Collaborate with internal teams to investigate and resolve escalated technical issues.</li><li>Adhere to established security standards and operational best practices.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>We are looking for entrepreneurs, techies, passionate, eager to learn, humble, with a positive attitude and a high level of integrity People. Flexible and willing to take challenges, work and live in coffee-producing countries, People who want to build expertise and a career in the coffee business and are ready to go the extra mile.</p><p>Qualifications and Experience:</p><ul><li>Bachelor's degree in Computer Science, Information Technology, or a related discipline.</li><li>2 - 4 years of experience in an IT infrastructure or systems administration role.</li><li>Working knowledge of Windows Server, Active Directory, DNS, DHCP, and core networking concepts.</li><li>Exposure to Microsoft 365 and Microsoft Azure is considered an advantage.</li><li>Familiarity with virtualization technologies, particularly VMware, is desirable.</li><li>Knowledge of FortiGate firewalls and related network security technologies is a plus.</li><li>Strong analytical and problem-solving capabilities.</li><li>A proactive mindset with a willingness to learn, take initiative, and assume ownership of assigned tasks.</li><li>Effective written and verbal communication skills, with the ability to work collaboratively within a team environment.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer-Technical Support Specialist to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview As a Technical Customer Support Specialist, you are often the first person a hotel contacts when something in its property management system is not working—sometimes during check-in and with guests waiting.<br> You will help customers use our software effectively, answer “how-to” questions, diagnose technical problems, and resolve issues across a broad range of hospitality products and integrations.<br> This includes explaining workflows, guiding users through configuration and operational tasks, reproducing reported problems, and determining whether an issue is related to data, configuration, permissions, an integration, or a software defect.<br> You will resolve as much as possible during the initial interaction.<br> When escalation is required, you will document the issue with enough evidence and context that the next person can continue the investigation without starting over.<br> Tickets are initially triaged and tagged through AI-assisted workflows.<br> You will assess that triage, correct it when necessary, review drafted responses, and take over the conversation whenever a customer needs direct assistance from a person.<br> What You Will Do Work the Shared Support Queue Pull tickets from the team’s shared queue, prioritize your workload based on severity, customer impact, and ticket age, and take ownership of each issue through resolution.<br> The team works toward shared service and open-ticket goals rather than relying only on individually assigned inboxes.<br> Support Customers Across Every Channel Provide support through phone, email, and chat.<br> Adjust your communication style to the situation, whether you are answering a straightforward software question or leading a live troubleshooting call with a hotel experiencing an urgent operational issue.<br> Answer Product and Workflow Questions Help customers understand how to use the software in their day-to-day hotel operations.<br> This includes explaining features, walking users through processes, helping with configuration, and identifying when a “how-to” question is actually the result of incorrect setup, missing permissions, or unexpected system behavior.<br> Work With AI-Assisted Support Tools Review AI-generated classifications and drafted responses before relying on them as our answer.<br> Correct intent, priority, sentiment, language, and product classifications when necessary, and suppress automated responses when they would be inappropriate, including security, legal, or previously escalated matters.<br> AI output is a starting point.<br> You remain accountable for the accuracy of the response and for confirming that the customer’s issue has been resolved.<br> Diagnose Issues Across Our Product Portfolio Support roommaster Cloud, roommaster Anywhere, our browser-based PMS, Booking Engine and Channel Manager, roommaster Payments, Caretaker/Eventory and many more.<br> Identifying the correct product, environment, database region, and affected workflow is often the first step in the diagnostic process.<br> Troubleshoot Integrations Investigate issues involving data moving between connected systems, such as: Availability not reaching an online travel agency Reservations not arriving in the PMS Rates or restrictions not updating Transactions missing from reports Third-party systems returning incomplete or unexpected data Use logs, audit trails, request and response data, and the behavior of both systems to determine where the handoff failed.<br> Support Card Payments and Terminals Assist with payment-terminal setup and connectivity, batch and settlement questions, refund, duplicate charges, tokenization, and processor-side issues.<br> Understand what can be addressed within roommaster and when the issue must be escalated to another internal team.<br> Support Distribution and OTA Connectivity Troubleshoot room and rate mapping, availability and restriction updates, and connections with platforms such as Booking.<br>com, Expedia, Agoda, and Airbnb.<br> Recognize the operational impact of distribution issues.<br> For example, a stalled availability update that could cause a hotel to oversell rooms requires a different response than a routine mapping question.<br> Maintain Accurate Support Records Ensure each ticket contains the correct: Ticket form and classification Customer organization and contact Product and product-automation fields Priority and severity Problem-versus-question classification Troubleshooting notes and supporting evidence Contacts must be associated with the correct organization, and all required information must be completed before a ticket is resolved.<br> Reduce Repeat Contact When the same question or issue appears repeatedly, help turn the solution into a reusable macro, internal procedure, Help Center article, training opportunity, or product improvement request.<br> Helping customers find answers more easily and preventing repeat issues are core parts of the role.<br> Participate in Our Global Support Schedule Our customers operate across North America, EMEA, and APAC.<br> Support follows a global, followthe-sun model, and this role participates in a shift rotation that includes weekend coverage.<br> At least one year of experience in technical support, application support, software support, or a comparable customer-facing technical role A structured diagnostic approach: reproduce the issue, isolate variables, form and test a hypothesis, and escalate with evidence Ability to distinguish among a product question, data issue, configuration problem, permissions issue, integration failure, and software defect Comfort using browser developer tools, including reviewing console errors and inspecting failed network requests Working knowledge of APIs and integrations, including HTTP status codes, request and response payloads, and webhooks Ability to reconstruct events using logs, audit trails, transaction histories, and customer conversations Strong written English and the ability to produce clear, accurate responses suitable for customers, hotel management, processors, vendors, and other stakeholders Clear and confident spoken English, including the ability to lead a live call with a customer experiencing a stressful operational issue Ability to manage and prioritize your workload without needing to be given a daily task list Strong ownership and follow-through, including confirming that the customer’s issue has been resolved Availability to participate in a shift rotation covering a 24/7 support struture Beneficial Experience Hotel front-desk, reservations, accounting, or back-office experience Experience with card payments or payment terminals, including Adyen, or another hotel or retail payment provider Experience with channel managers, booking engines, or OTA extranets Experience with Zendesk or a comparable ticketing platform SQL knowledge or experience building reports from a relational database Basic networking knowledge Ability to use AI-assisted tools effectively while critically evaluating their output for accuracy, relevance, tone, security, and appropriateness Experience supporting SaaS products or connected software platforms Hotel experience is valuable, but it is not required.<br> We can teach hospitality operations to someone who already has strong technical troubleshooting and customer communication skills.<br> What We Will Teach You How a Hotel Operates You will learn the daily hotel cycle, from reservations and arrivals through check-in, folio management, and night audit.<br> You will also learn hospitality terminology such as rate plans, availability and restrictions, no-shows, walk-ins, room moves, and overbooking.<br> Understanding hotel operations is essential to determining the true urgency and impact of an issue.<br> Why Certain Issues Are Emergencies A stalled availability update is not simply a data-sync problem—it may place a hotel at immediate risk of selling rooms it does not have.<br> You will learn which issues create operational or financial risk, how quickly that risk develops, and how to respond appropriately.<br> Our Products and Environments You will learn how properties are configured across our products, regions, integrations, and database environments, as well as how to identify the systems involved in a reported issue.<br> Payments from End to End You will learn how payment terminals, tokenization, authorization, batching, settlement, refunds, and payment processors interact—and, importantly, what data and processes Support must never access or modify.<br> Distribution and Connectivity You will learn how room and rate mapping works, how availability and restriction updates move between systems, and how major OTA extranets behave.<br> Escalation and Incident Management You will learn our escalation process, severity criteria, duplicate-ticket linking, documentation requirements, and communication expectations during active incidents.<br> How the Team Works Our Workload Follows Hotel Operations Support volume is heaviest on weekdays and typically peaks on Mondays as issues from the weekend are reported or followed up.<br> A typical weekday generates approximately 105 support tickets, while a weekend day generally generates 38–40.<br> These tickets are shared across the team.<br> AI Assists the Team AI helps classify, route, and prioritize tickets and can draft suggested responses.<br> Support specialists remain responsible for validating its output, applying judgment, and ensuring that the customer receives an accurate and complete resolution.<br> We Work as One Support Team The team shares responsibility for the queue and overall customer experience.<br> Collaboration is expected: team members help one another investigate issues, share product knowledge, and move difficult tickets toward resolution.<br> Success is not measured by individual ticket volume alone.<br> Performance Is Balanced Performance is evaluated across several areas, including: Resolution quality and accuracy Responsiveness Customer satisfaction Ticket ownership and follow-through Documentation and ticket hygiene Appropriate prioritization and escalation Contribution to the performance and knowledge of the wider team Ticket volume is considered in context and does not, by itself, determine performance.<br></span> </div>

We’re a Beirut-based group working across fitness technology and commercial equipment: subscription software for gyms and businesses, plus imported commercial gym equipment sold to clubs, hotels and corporate facilities across Lebanon and the region. <br> <br>We’re hiring a Sales & Support Assistant to sit at the front of both sides of the business — helping close deals and keeping clients happy after the sale. <br> <br>What you’ll do <br> <br> • Handle inbound enquiries (calls, WhatsApp, website, showroom walk-ins) and qualify them <br> • Build and work an outbound pipeline: gym owners, facility managers, hotels, corporates <br> • Prepare quotations, proformas and follow up until the order closes <br> • Run product demos of our software platforms (training provided) <br> • Coordinate orders from confirmation to delivery with the operations team <br> • Provide first-line support: answer client questions, log issues, follow through to resolution <br> • Onboard new software clients and check in on them regularly <br> • Keep the CRM clean — every lead, quote and follow-up recorded <br> <br>What we’re looking for <br> <br> • 1–3 years in B2B sales, inside sales, account management or customer support <br> • Fluent Arabic and English (French a plus) <br> • Comfortable on the phone and on WhatsApp — most of our business happens there <br> • Organised and consistent with follow-up; you don’t let leads go cold <br> • Good with software; able to learn a platform well enough to demo it <br> • Interest in fitness or the gym industry is a strong advantage <br> • Valid driver’s licence and willingness to visit clients <br> <br>What we offer <br> <br> • Base salary plus commission on closed deals <br> • Full product and sales training <br> • Exposure to both software and equipment sales — a rare combination <br> • Real room to grow into a full sales role as the team expands

WE’RE HIRING | SOCIAL MEDIA SPECIALIST <br> <br>We are looking for a Social Media Specialist to join our team! <br> <br>Key Responsibilities: <br> <br>Develop and manage social media strategies. <br>Create and maintain monthly marketing & content calendars. <br>Manage all social media platforms and ensure consistent posting. <br>Create engaging content and monitor performance. <br>???? Interested? Send us your CV: <br>???? consultant@bso.com.lb <br>???? 81-171040

WE’RE HIRING | SOCIAL MEDIA SPECIALIST <br> <br>We are looking for a Social Media Specialist to join our team! <br> <br>Key Responsibilities: <br> <br>Develop and manage social media strategies. <br>Create and maintain monthly marketing & content calendars. <br>Manage all social media platforms and ensure consistent posting. <br>Create engaging content and monitor performance. <br>???? Interested? Send us your CV: <br>???? consultant@bso.com.lb <br>???? 81-171040