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<p><br></p><p>This position is located in the Crisis Response Division (CRD), Office for the Coordination of Humanitarian Affairs (OCHA). OCHA is part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response efforts. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions.</p><p>This temporary job opening is being advertised for the position of Humanitarian Affairs Officer (Risk Management and Compliance), P3 with OCHA Lebanon in Beirut. Under the overall supervision of OCHA Head of Office, the incumbent reports to the Head of Humanitarian Finance Section/Fund Manager. The Humanitarian Fund Units in OCHA Regional and Country Offices manage multi-donor country-based pooled funds under the leadership of the Resident Coordinator and/or Humanitarian Coordinator. These funds receive unearmarked contributions from donors. The funds are allocated to humanitarian actors for ongoing humanitarian operations and to respond to new emergencies.</p><p>The Humanitarian Affairs Officer (Risk Management and Compliance) may supervise staff.</p><p><b>Responsibilities</b></p><p>Within delegated authority, the Humanitarian Affairs Officer (Risk Management and Compliance) will be responsible for the following duties:</p><ul><li>Monitors, analyzes and reports on humanitarian developments, disaster relief/ management or emergency situations in assigned country/area which may impact performance of the Humanitarian Financing Unit (HFU).</li><li>Organizes and prepares studies on humanitarian, emergency relief and related issues and organizes follow-up work management response related to audits and evaluations of Country-Based Humanitarian Pooled Funds.</li><li>Establishes and maintains contacts with other UN agencies, non-governmental organizations, and other key stakeholders to enable early detection of compliance issues in HFU funded projects and verifies prevention and control mechanisms.</li><li>Undertakes and provides risk management and compliance training for implementing partners.</li><li>Prepares or contributes to the preparation of various written reports, documents and communications, e.g. drafts sections of studies, background papers, policy guidelines, briefings, case studies, presentations, correspondence, etc. related to risk management and compliance in the context of Country-Based Humanitarian Pooled Funds.</li><li>Serves as the primary focal point on monitoring and risk management and compliance of the HFU, keeps abreast of latest developments, liaises with other humanitarian organizations, etc., ensures appropriate monitoring and reporting mechanisms in line with global country-based pooled fund guidelines.</li><li>Reviews and provides advice to HFU on policy issues related to risk and compliance.</li><li>Organizes and participates in work groups, meetings, conferences, consultations with other agencies and partners on humanitarian and emergency relief-related matters.</li><li>Supports and monitors compliance by IPs with global policy requirements on accountability and risk management, leads the Eligibility Process and oversees response to non-compliance by IPs with contractual obligations and CBPF requirements.</li><li>Provides technical capacity to respond to alleged and proven incidents of misconduct (financial misconduct or sexual exploitation and abuse) by IPs.</li><li>Provides guidance to, and may supervise, new/junior staff.</li><li>Performs other duties as required.</li></ul><p><b>Competencies</b></p><ul><li>Professionalism: Knowledge of a range of humanitarian assistance, emergency relief and related humanitarian issues, including approaches and techniques to address difficult problems. Analytical capacity and in particular the ability to analyze and articulate the humanitarian dimension of issues which require a coordinated UN response. Ability to identify issues and judgment in applying technical expertise to resolve a wide range of problems. Ability to conduct research, including ability to evaluate and integrate information from a variety of sources and assess impact on the humanitarian rights situation in assigned country/area. Ability to work under extreme pressure, on occasion in a highly stressful environment (e.g. civil strife, natural disasters and human misery); ability to provide guidance to new/junior staff. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.</li><li>Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.</li><li><br></li></ul><p><strong>Desired Candidate Profile</strong></p><p>An advanced university degree (Master's degree or equivalent) in political science, social science, international studies, public administration, economics, engineering, earth sciences or a related field. A first-level university degree in combination with an additional two years of qualifying experience may be accepted in lieu of the advanced university degree.</p><p>A minimum of five (5) years of progressively responsible experience in humanitarian affairs, emergency preparedness, crisis/emergency relief management, rehabilitation, development, or other related is required</p><p>Experience in compliance and risk management is required.</p><p>Experience in responding to fraud and/or Sexual Exploitation and Abuse (SEA) incidents is desirable.</p><p>Relevant experience in a humanitarian context within the UN Common System or other comparable international organization is desirable</p><p>Relevant experience in the Middle East region is desirable.</p>
<div><span style="font-size: 11px;">Strong understanding and application of technical principles and concepts in MEAL. Knowledge of education and other sectors. </span></div><div><span style="font-size: 11px;">Track record of contributing to successful business development activities capturing public and/or private donor funding.</span></div><div><span style="font-size: 11px;">Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings.</span></div><div><span style="font-size: 11px;">Accompaniment orientation and skills, with ability to recognize the capacities and solutions of partners, colleagues and system actors. </span></div><div><span style="font-size: 11px;">Strong strategic, analytical, problem-solving and systems thinking skills with capacity to see the big picture and ability to make sound judgment.</span></div><div><span style="font-size: 11px;">Proficient in MS Office packages (Excel, Word, PowerPoint); digital data collection tools such as CommCare, KoBo or RedRose; Web Conferencing Applications; and strong understanding of information and budget management systems and knowledge-sharing networks.</span></div><div><span style="font-size: 11px;">Strong written and oral communication skills.</span></div><div><span style="font-size: 11px;">Strong presentation, facilitation, training, mentoring, and coaching skills.</span></div><div><span style="font-size: 11px;">Ability to work effectively in challenging contexts.</span></div><div><span style="font-size: 11px;">Proactive, resourceful and results-oriented.</span></div><div><br></div><div><span style="font-size: 11px;">Required Languages: Written and verbal fluency in English required. Knowledge of Arabic preferred.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Travel: Must be willing and able to travel up to 35% to Europe and Middle East countries and other locations as needed. </span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Work hours: Able to work during Europe and Middle East business hours.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Supervisory Responsibilities: None</span></div><div><span style="font-size: 11px;"> </span></div><div><span style="font-size: 11px;"><b><br></b></span></div><div><span style="font-size: 11px;"><b>Qualifications</b></span></div><div><span style="font-size: 11px;"><b>Basic Qualifications </b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Bachelor’s degree in international development, statistics, economics, education or other related field. </span></div><div><span style="font-size: 11px;">Minimum of eight years of work experience in international development and/or MEAL with progressive responsibilities, ideally with an international NGO, including at least three years as a MEAL technical advisor and/or program manager. Experience working overseas, ideally in Europe and the Middle East. </span></div><div><span style="font-size: 11px;">Experience with MEAL in fragile contexts and emergency response activities.</span></div><div><span style="font-size: 11px;">Experience in the development and production of curricula, tools, evidence and other products to support MEAL. </span></div><div><span style="font-size: 11px;">Demonstrated experience in transferring knowledge to diverse audiences through training, mentoring, and other formal and informal methods.</span></div><div><span style="font-size: 11px;">Experience with project monitoring and evaluation using both quantitative and qualitative approaches, including development of indicators, development and application of data collection tools and methodologies, database development, data analysis, and data presentation.</span></div><div><span style="font-size: 11px;">Experience in business development, such as preparation of MEAL sections of proposals. </span></div><div><span style="font-size: 11px;">Experience and skills to represent the organization at meetings with donors, government, international NGOs, and local partners, with understanding of partnership principles.</span></div><div><span style="font-size: 11px;">Preferred Qualifications </span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Master’s degree in related field.</span></div><div><span style="font-size: 11px;">Technical or academic publications are a plus.</span></div><div><span style="font-size: 11px;">Expertise with statistical software and with PowerBI. </span></div><div><span style="font-size: 11px;">Experience working with both development and emergency projects. </span></div><div><span style="font-size: 11px;">Experience working in countries in Europe and the Middle East. </span></div><div><span style="font-size: 11px;">Agency Competencies (for all CRS Staff):</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Personal Accountability – Consistently takes responsibility for one’s own actions. </span></div><div><span style="font-size: 11px;">Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.</span></div><div><span style="font-size: 11px;">Builds and Maintains Trust - Shows consistency between words and actions.</span></div><div><span style="font-size: 11px;">Collaborates with Others – Works effectively in intercultural and diverse teams.</span></div><div><span style="font-size: 11px;">Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.</span></div><div><span style="font-size: 11px;">Agency Leadership Competencies:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.</span></div><div><span style="font-size: 11px;">Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.</span></div><div><span style="font-size: 11px;">Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.</span></div><p><strong>Desired Candidate Profile</strong></p><p><strong>Basic Qualifications</strong> Bachelor s degree in international development, statistics, economics, education or other related field. Minimum of eight years of work experience in international development and/or MEAL with progressive responsibilities, ideally with an international NGO, including at least three years as a MEAL technical advisor and/or program manager. Experience working overseas, ideally in Europe and the Middle East. Experience with MEAL in fragile contexts and emergency response activities. Experience in the development and production of curricula, tools, evidence and other products to support MEAL. Demonstrated experience in transferring knowledge to diverse audiences through training, mentoring, and other formal and informal methods. Experience with project monitoring and evaluation using both quantitative and qualitative approaches, including development of indicators, development and application of data collection tools and methodologies, database development, data analysis, and data presentation. Experience in business development, such as preparation of MEAL sections of proposals. Experience and skills to represent the organization at meetings with donors, government, international NGOs, and local partners, with understanding of partnership principles.</p><p><strong>Preferred Qualifications</strong> Master s degree in related field. Technical or academic publications are a plus. Expertise with statistical software and with PowerBI. Experience working with both development and emergency projects. Experience working in countries in Europe and the Middle East.</p><p><strong>Agency Competencies (for all CRS Staff):</strong> Personal Accountability Consistently takes responsibility for one s own actions. Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest. Builds and Maintains Trust - Shows consistency between words and actions. Collaborates with Others Works effectively in intercultural and diverse teams. Open to Learn Seeks out experiences that may change perspective or provide an opportunity to learn new things.</p><p><strong>Agency Leadership Competencies:</strong> Lead Change Continually looks for ways to improve the agency through a culture of agility, openness, and innovation. Develops and Recognizes Others Builds the capacity of staff to reach their full potential and enhance team and agency performance. Strategic Mindset Understands role in translating, communicating, and implementing agency strategy and team priorities.</p>
<div><span style="font-size: 11px;">Strong understanding and application of technical principles and concepts in MEAL. Knowledge of education and other sectors. </span></div><div><span style="font-size: 11px;">Track record of contributing to successful business development activities capturing public and/or private donor funding.</span></div><div><span style="font-size: 11px;">Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings.</span></div><div><span style="font-size: 11px;">Accompaniment orientation and skills, with ability to recognize the capacities and solutions of partners, colleagues and system actors. </span></div><div><span style="font-size: 11px;">Strong strategic, analytical, problem-solving and systems thinking skills with capacity to see the big picture and ability to make sound judgment.</span></div><div><span style="font-size: 11px;">Proficient in MS Office packages (Excel, Word, PowerPoint); digital data collection tools such as CommCare, KoBo or RedRose; Web Conferencing Applications; and strong understanding of information and budget management systems and knowledge-sharing networks.</span></div><div><span style="font-size: 11px;">Strong written and oral communication skills.</span></div><div><span style="font-size: 11px;">Strong presentation, facilitation, training, mentoring, and coaching skills.</span></div><div><span style="font-size: 11px;">Ability to work effectively in challenging contexts.</span></div><div><span style="font-size: 11px;">Proactive, resourceful and results-oriented.</span></div><div><br></div><div><span style="font-size: 11px;">Required Languages: Written and verbal fluency in English required. Knowledge of Arabic preferred.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Travel: Must be willing and able to travel up to 35% to Europe and Middle East countries and other locations as needed. </span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Work hours: Able to work during Europe and Middle East business hours.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Supervisory Responsibilities: None</span></div><div><span style="font-size: 11px;"> </span></div><div><span style="font-size: 11px;"><b><br></b></span></div><div><span style="font-size: 11px;"><b>Qualifications</b></span></div><div><span style="font-size: 11px;"><b>Basic Qualifications </b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Bachelor’s degree in international development, statistics, economics, education or other related field. </span></div><div><span style="font-size: 11px;">Minimum of eight years of work experience in international development and/or MEAL with progressive responsibilities, ideally with an international NGO, including at least three years as a MEAL technical advisor and/or program manager. Experience working overseas, ideally in Europe and the Middle East. </span></div><div><span style="font-size: 11px;">Experience with MEAL in fragile contexts and emergency response activities.</span></div><div><span style="font-size: 11px;">Experience in the development and production of curricula, tools, evidence and other products to support MEAL. </span></div><div><span style="font-size: 11px;">Demonstrated experience in transferring knowledge to diverse audiences through training, mentoring, and other formal and informal methods.</span></div><div><span style="font-size: 11px;">Experience with project monitoring and evaluation using both quantitative and qualitative approaches, including development of indicators, development and application of data collection tools and methodologies, database development, data analysis, and data presentation.</span></div><div><span style="font-size: 11px;">Experience in business development, such as preparation of MEAL sections of proposals. </span></div><div><span style="font-size: 11px;">Experience and skills to represent the organization at meetings with donors, government, international NGOs, and local partners, with understanding of partnership principles.</span></div><div><span style="font-size: 11px;">Preferred Qualifications </span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Master’s degree in related field.</span></div><div><span style="font-size: 11px;">Technical or academic publications are a plus.</span></div><div><span style="font-size: 11px;">Expertise with statistical software and with PowerBI. </span></div><div><span style="font-size: 11px;">Experience working with both development and emergency projects. </span></div><div><span style="font-size: 11px;">Experience working in countries in Europe and the Middle East. </span></div><div><span style="font-size: 11px;">Agency Competencies (for all CRS Staff):</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Personal Accountability – Consistently takes responsibility for one’s own actions. </span></div><div><span style="font-size: 11px;">Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.</span></div><div><span style="font-size: 11px;">Builds and Maintains Trust - Shows consistency between words and actions.</span></div><div><span style="font-size: 11px;">Collaborates with Others – Works effectively in intercultural and diverse teams.</span></div><div><span style="font-size: 11px;">Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.</span></div><div><span style="font-size: 11px;">Agency Leadership Competencies:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.</span></div><div><span style="font-size: 11px;">Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.</span></div><div><span style="font-size: 11px;">Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.</span></div><p><strong>Desired Candidate Profile</strong></p><p><strong>Basic Qualifications</strong> Bachelor s degree in international development, statistics, economics, education or other related field. Minimum of eight years of work experience in international development and/or MEAL with progressive responsibilities, ideally with an international NGO, including at least three years as a MEAL technical advisor and/or program manager. Experience working overseas, ideally in Europe and the Middle East. Experience with MEAL in fragile contexts and emergency response activities. Experience in the development and production of curricula, tools, evidence and other products to support MEAL. Demonstrated experience in transferring knowledge to diverse audiences through training, mentoring, and other formal and informal methods. Experience with project monitoring and evaluation using both quantitative and qualitative approaches, including development of indicators, development and application of data collection tools and methodologies, database development, data analysis, and data presentation. Experience in business development, such as preparation of MEAL sections of proposals. Experience and skills to represent the organization at meetings with donors, government, international NGOs, and local partners, with understanding of partnership principles.</p><p><strong>Preferred Qualifications</strong> Master s degree in related field. Technical or academic publications are a plus. Expertise with statistical software and with PowerBI. Experience working with both development and emergency projects. Experience working in countries in Europe and the Middle East.</p><p><strong>Agency Competencies (for all CRS Staff):</strong> Personal Accountability Consistently takes responsibility for one s own actions. Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest. Builds and Maintains Trust - Shows consistency between words and actions. Collaborates with Others Works effectively in intercultural and diverse teams. Open to Learn Seeks out experiences that may change perspective or provide an opportunity to learn new things.</p><p><strong>Agency Leadership Competencies:</strong> Lead Change Continually looks for ways to improve the agency through a culture of agility, openness, and innovation. Develops and Recognizes Others Builds the capacity of staff to reach their full potential and enhance team and agency performance. Strategic Mindset Understands role in translating, communicating, and implementing agency strategy and team priorities.</p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Head of base is responsible for coordinating, consolidating, and ensuring smooth implementation of and adherence to logistic, human resource, administration and provides operational support to the Nutrition / Food Security / Water and Sanitation programs. The head of Base oversees security at the base level, leading the context and risk analysis and the adoption of the necessary measures to protect the staff and the Organisation. The HoB will represent AAH in the base and oversee all AAH activities, staff and assets, making sure that all departments follow AAH procedures and have a unified and coherent management. Will update and follow up all AAH procedures with the support of DCD, CD and Headquarters.</p><p>Objective 1 : Programme Management (30%)</p><ul><li>Ensure effective operational management of the programme area through oversight of and adherence to Programme tools, logistics, communications, transport, human resources, and finance policies and procedures.</li><li>Work closely with the technical coordinators to facilitate the correct implementation and identification of projects</li><li>Contribute to the development of the area programme through participation in and facilitation of assessments, visits, and evaluations</li><li>Ensure that a high standard is maintained in all proposals, reports and other material submitted to donors.</li><li>Ensure that the programme area is managed and programmes implemented in accordance with all relevant ACF-Spain sectoral policies and strategies.</li><li>Maintain accurate documentation of on-going project implementation, summarised in weekly/monthly minutes and in reports submitted to donors as required.</li><li>To oversee the implementation and monitoring of programmes to ensure timely and effective implementation and financial management.</li><li>Agree goals and objectives with key staff and assess monthly progress against outputs.</li></ul><p>Objective 2 : Human Resources Management & Capacity Building (20%)</p><ul><li>Application and respect of AAH procedures, internal regulations, deontology and principles both for the Head of Base and staff.</li><li>Update and review base structure/Organizational Chart according to programme needs, with input from the relevant coordinators and Country Director.</li><li>Directly line-manage project / Programme Managers, Base Admin and Base Log and evaluate them according to ACF standard tools and procedures.</li><li>To be responsible for the capacity building of office staff.</li><li>To identify needs and organize appropriate training through the Mission Training Plan tool.</li><li>To initiate and implement internal trainings where required</li></ul><p>Objective 3 : Ensure effective intra-base coordination (10%)</p><ul><li>To monitor the financial and administrative management of the base including the preparation and monitoring of budgets, financial requests, accountancy, payments, tenders, procedures, movements etc.</li><li>Coordinate all staff, hold weekly meetings and activity planning sessions.</li><li>Ensure coordination between the different departments and good understanding and cooperation between technical and support teams.</li><li>Support the identification and implementation of programme strategy.</li><li>Ensure programmes are designed and implemented in consultation with local authorities, partners and all other stakeholders.</li><li>Follow-up all technical and support departments work.</li><li>Support the DCD, CD in the development of strategic partnerships and assessment of existing partner capacity.</li><li>Reporting to DCD, CD.</li><li>Drafting proposals in cooperation with relevant technical staff and base administrator and submitting to DCD/CD.</li><li>Assess the relevance and feasibility of other interventions in the area in accordance with mission strategy, and in discussions with other relevant actors.</li><li>Assist external evaluators assessing the programmes.</li><li>Ensure that outcomes are shared within ACF-Spain and with other local stakeholders.</li></ul><p>Objective 4 : Logistics and Administration (20%)</p><ul><li>To monitor the financial, administrative and logistical management of the base (including the preparation and monitoring of budgets, accountancy, payments, tenders, fulfilment of procedures, movements etc.).</li><li>Follow up and support the implementation of logistics procedures, policies and practices as defined in the Logistics Kit.</li><li>To supervise, support and follow up the compilation and timely submission of the monthly logistics and administrative reports and accountancy to the coordination office</li><li>To follow up closely the relevance of any expenses and proposed cost reduction measures, together with the relevant coordinators.</li><li>To be responsible for the financial authorization of expenses in the base in compliance with the monthly treasury forecast.</li><li>To participate in the financial management of the base in collaboration with the base administrator: budget drafts and updates, budget follow up and projection, financial transparency, follow up co-funding and partner contributions according to mission tools.</li><li>To ensure that all administrative and financial procedures in the base follow ACF standards and manuals and mission level memoranda.</li><li>To communicate regularly with the Administration Coordinator on all important issues regarding finance and administrative matters.</li></ul><p>Objective 5: Ensure proper management of the AAH security procedures and tools in coordination with DCD, CD and Logistics Coordinator (20%)</p><ul><li>Continuous monitoring of the local situation through the collection and analysis of security information.</li><li>Identification of security threats and measures to mitigate risk.</li><li>Follow up the implementation of security measures.</li><li>Contribute to updating the security plan as required.</li><li>Comply with ACF-Spain s security procedures.</li><li>Follow up and analysis of security incidents.</li><li>To ensure that all staff are aware of ACF-Spain s security management system, including ACF-Spain s Security Guidelines, and ensuring compliance with these.</li><li>Prepare and submit security reports to Logistics Coordinator as required</li></ul><p>Objective 6 : Support humanitarian activities of Action Against Hunger</p><ul><li>Support the emergency interventions of the organization as per the employee s abilities.</li><li>Support any activity that helps reaching our humanitarian goals, as per the employee s abilities.</li><li>Promote Gender Balance in teams when recruiting.</li></ul><p>Objective 7 : Gender & Safeguarding</p><ul><li>Promote safe and equitable environments, through knowledge and application of the protocol against harassment and gender policy.</li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Do you meet the profile required criteria?</b></p><ul><li>Master s degree or equivalent in Economics, Sociology, International Development, Political Science, International Relations, or a related field.</li><li>Minimum 5 years of humanitarian/development experience, including project, budget, donor compliance, logistics, and operational management.</li><li>Proven experience in a managerial role within an NGO, with strong leadership, capacity-building, and team management skills.</li><li>Strong communication, analytical, problem-solving, and strategic planning abilities, with excellent report and proposal writing skills in English.</li><li>Good understanding of humanitarian coordination mechanisms, stakeholder engagement, security management, and Microsoft Office applications.</li></ul><p></p></section>
<p>Org. Setting and Reporting This position is located in the Crisis Response Division (CRD), Office for the Coordination of Humanitarian Affairs (OCHA). OCHA is part of the United Nations Secretariat responsible for bringing together humanitarian actors to ensure a coherent response to emergencies. OCHA also ensures there is a framework within which each actor can contribute to the overall response efforts. OCHA's mission is to mobilize and coordinate effective and principled humanitarian action in partnership with national and international actors in order to alleviate human suffering in disasters and emergencies; advocate the rights of people in need; promote preparedness and prevention and facilitate sustainable solutions. This temporary job opening is being advertised for the position of Humanitarian Affairs Officer (Risk Management and Compliance), P3 with OCHA Lebanon in Beirut. Under the overall supervision of OCHA Head of Office, the incumbent reports to the Head of Humanitarian Finance Section/Fund Manager. The Humanitarian Fund Units in OCHA Regional and Country Offices manage multi-donor country-based pooled funds under the leadership of the Resident Coordinator and/or Humanitarian Coordinator. These funds receive unearmarked contributions from donors. The funds are allocated to humanitarian actors for ongoing humanitarian operations and to respond to new emergencies. The Humanitarian Affairs Officer (Risk Management and Compliance) may supervise staff. Responsibilities Within delegated authority, the Humanitarian Affairs Officer (Risk Management and Compliance) will be responsible for the following duties: Monitors, analyzes and reports on humanitarian developments, disaster relief/ management or emergency situations in assigned country/area which may impact performance of the Humanitarian Financing Unit (HFU). Organizes and prepares studies on humanitarian, emergency relief and related issues and organizes follow-up work management response related to audits and evaluations of Country-Based Humanitarian Pooled Funds. Establishes and maintains contacts with other UN agencies, non-governmental organizations, and other key stakeholders to enable early detection of compliance issues in HFU funded projects and verifies prevention and control mechanisms. Undertakes and provides risk management and compliance training for implementing partners. Prepares or contributes to the preparation of various written reports, documents and communications, e.g. drafts sections of studies, background papers, policy guidelines, briefings, case studies, presentations, correspondence, etc. related to risk management and compliance in the context of Country-Based Humanitarian Pooled Funds. Serves as the primary focal point on monitoring and risk management and compliance of the HFU, keeps abreast of latest developments, liaises with other humanitarian organizations, etc., ensures appropriate monitoring and reporting mechanisms in line with global country-based pooled fund guidelines. Reviews and provides advice to HFU on policy issues related to risk and compliance. Organizes and participates in work groups, meetings, conferences, consultations with other agencies and partners on humanitarian and emergency relief-related matters. Supports and monitors compliance by IPs with global policy requirements on accountability and risk management, leads the Eligibility Process and oversees response to non-compliance by IPs with contractual obligations and CBPF requirements. Provides technical capacity to respond to alleged and proven incidents of misconduct (financial misconduct or sexual exploitation and abuse) by IPs. Provides guidance to, and may supervise, new/junior staff. Performs other duties as required.</p><p>Competencies - Professionalism: Knowledge of a range of humanitarian assistance, emergency relief and related humanitarian issues, including approaches and techniques to address difficult problems. Analytical capacity and in particular the ability to analyze and articulate the humanitarian dimension of issues which require a coordinated UN response. Ability to identify issues and judgment in applying technical expertise to resolve a wide range of problems. Ability to conduct research, including ability to evaluate and integrate information from a variety of sources and assess impact on the humanitarian rights situation in assigned country/area. Ability to work under extreme pressure, on occasion in a highly stressful environment (e.g. civil strife, natural disasters and human misery); ability to provide guidance to new/junior staff. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.</p><p>Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.</p><p>Accountability: Takes ownership of all responsibilities and honors commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>An advanced university degree (Master's degree or equivalent) in political science, social science, international studies, public administration, economics, engineering, earth sciences or a related field. A first-level university degree in combination with an additional two years of qualifying experience may be accepted in lieu of the advanced university degree.</li><li>A minimum of five (5) years of progressively responsible experience in humanitarian affairs, emergency preparedness, crisis/emergency relief management, rehabilitation, development, or other related is required</li><li>Experience in compliance and risk management is required.</li><li>Experience in responding to fraud and/or Sexual Exploitation and Abuse (SEA) incidents is desirable.</li><li>Relevant experience in a humanitarian context within the UN Common System or other comparable international organization is desirable</li><li>Relevant experience in the Middle East region is desirable.</li><li>English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Arabic is desirable.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Project Officer will be responsible for ensuring the effective planning, coordination, implementation, monitoring, and reporting of project activities in close collaboration with implementing partners. Under the direct supervision of the Programme Coordinator, the Project Officer will oversee day-to-day project follow-up, ensuring that interventions are timely, compliant with Johanniter s quality standards and donor requirements, and responsive to the needs of vulnerable populations. The position will also play a key role in strengthening partner coordination and compliance, promoting gender-sensitive and inclusive approaches, and contributing to learning, accountability, and continuous improvement across the project cycle.</p><p>Responsibilities:</p><ul><li><strong>Strategy and Vision</strong> actively supports the values of Johanniter and shapes his/her work according to these values contributes to the development and implementation of the global strategy of Johanniter International Assistance in his/her area of responsibility supports the implementation of the country strategy in his/her area of responsibility in line with the global JIA strategy</li><li><strong>Leadership</strong> actively lives the Johanniter s leadership principles by fostering trust, embracing diversity, communicating openly, supporting wellbeing, and taking responsibility to contribute to a positive, inclusive, and adaptable work environment this is reflected in the day-to-day activities in line with the Code of Conduct and related policies to achieve our goals</li><li><strong>Project Implementation</strong> supports the Programme Coordinator in overseeing project activities in close coordination with implementing partners, ensuring that all interventions are implemented on time, within budget, and in full compliance with donor and Johanniter regulations tracks the progress of activities against the approved work plan, compiles regular partner updates, and promptly identifies and reports any delays, challenges, or risks to the Programme Coordinator ensures that partner teams understand donor and Johanniter requirements, including technical, compliance, and visibility obligations ensures the quality and timely implementation of project activities by supporting partner and field teams in donor-compliant planning, monitoring, and reporting processes, including the development of implementation plans, progress tracking tools, and documentation of achievements, challenges, and lessons learned. Plays a role in following up with the procurement of project-related goods and services, ensuring compliance with GFFO and Johanniter procedures and coordination with logistics and finance teams ensures that the cross-cutting thematic areas of gender and inclusion are effectively streamlined in project implementation drafts high-quality narrative reports and reviews partner financial reports to ensure completeness and compliance</li><li><strong>Monitoring and Evaluation</strong> in coordination with the PMEAL Department, monitors partner progress, collects data, and verifies activity implementation supports partners in conducting needs assessments, baselines, and post-activity monitoring contributes to results tracking, data quality checks, and learning documentation (case studies, success stories) participates in joint partner review meetings, lesson-learning workshops, and donor monitoring visits supports the establishment and functioning of community feedback and response mechanisms (CFRM)</li><li><strong>Partnership Support and Management</strong> supports the Programme Coordinator in maintaining collaborative relationships with project partners participates in partner coordination meetings, activity planning, and partners reports submission collects and organises lessons learned and supports the Programme Coordinator to share approved good practices with partners identifies capacity gaps and supports organisation of training and coaching sessions on project management, reporting, or thematic areas maintains the reporting calendar, sends reminders, and checks basic completeness, aligned with donor and Johanniter requirements</li><li><strong>Budget and Compliance Monitoring</strong> support the monitoring process of partner expenditure plans against budget allocations and activity timelines supports financial verification processes to ensure compliance with donor and Johanniter procedures alerts the Programme Coordinator to any deviations, risks, or underspending and propose corrective actions follows-up with financial documentation required for GFFO reporting and audits</li><li><strong>Quality, Management</strong> supports adherence to Johanniter s and donors quality standards, including gender-sensitive, inclusive, and protection-oriented approaches promotes the application of do-no-harm, gender equality, and conflict sensitivity principles collects evidence and lessons learned and contributes to internal learning sessions and donor reports promotes the integration of innovation and best practices across project components</li><li><strong>Safeguarding</strong> contributes to maintaining a respectful and inclusive working environment where all staff, volunteers, and community members feel safe and valued promotes and models appropriate behaviour in line with Johanniter s Code of Conduct and safeguarding policies collaborates with relevant teams to support prevention, awareness, and response efforts related to safeguarding and misconduct</li><li><strong>Safety and Security</strong> stays informed about the local security context and supports monitoring efforts to assess risks and changes in the environment contributes to the development and regular updating of safety and security protocols in coordination with the designated security focal point</li><li><strong>Coordination and Representation</strong> participates in relevant meetings, i.e., co-design workshops, project inception and closing meetings, quarterly feedback and review meetings, project implementation meetings, partner reflection meetings etc facilitates and participates in information sharing among Johanniter staff & partners takes an active part in global workgroups and Community of Practice (CoP) meetings coordinates closely with Finance, Logistics and PMEAL teams to ensure coherent planning, procurement, spending and reporting</li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>relevant qualification in humanitarian aid, development studies, Public Health, Nursing, Nutrition or other relevant qualifications (s) from an accredited academic institution</li><li>at least 2 years of relevant work experience in humanitarian assistance or development organizations</li><li>practical experience in working with partner organizations</li><li>experience in nutrition, health (including MHPSS), protection or emergency response.</li><li>demonstrated knowledge of the application of MEAL concepts in project planning and management</li><li>demonstrated experience and skills in project management cycle</li><li>strong understanding of principled humanitarian action</li><li>knowledge of national and international guidelines including SPHERE and CHS is an advantage</li><li>excellent communication and reporting skills in English and Arabic.</li><li>strong writing skills in English</li><li>proficiency in MS Office; experience with digital MEAL tools is a plus.</li><li>strong interpersonal, organizational, and problem-solving skills.</li><li>willingness to travel and work in remote, rural locations if possible</li><li>culturally sensitive, self-driven and proactive, and able to work in complex environments.</li><li>Team player with a positive work attitude</li><li>Lebanese nationality is required</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Job Summary The Bookkeeper is responsible for maintaining the accuracy and integrity of the company's financial records on a day-to-day basis. Working closely with the operations and administration teams, the Bookkeeper ensures that all financial transactions are correctly recorded, allocated, and reconciled in a timely manner. This is a part-time on-site role that requires a detail-oriented individual who is comfortable working across both the company's internal system and Excel-based tools. The role does not require a senior accounting background but does require financial accuracy, consistency, and a solid understanding of basic bookkeeping principles. I. Core Responsibilities Purchase Order & Invoice Management Review and verify Purchase Orders (POs) created by the operations team to ensure they are complete, accurate, and properly documented. Cross-check Purchase Invoices (PIs) against their corresponding POs to confirm quantities, prices, and supplier details match before any payment is processed. Ensure each PI is correctly allocated to the appropriate account or cost centre within the system identifying the right category based on the nature of the order (e.g. inventory, supplies, equipment). Flag and escalate any discrepancies between a PO and PI to the relevant manager before proceeding. Maintain a clean and organized record of all POs, PIs, and their allocation status. Account Allocation & Transaction Recording Allocate all incoming and outgoing financial transactions to the correct accounts within the system. Ensure payments received are accurately recorded and matched to the right membership, service, or product category. Review and correct any misallocated transactions identified through daily or periodic checks. Maintain consistency in how transactions are categorized to ensure reporting accuracy over time. Inventory Cost Tracking Track the cost of inventory items from the point of purchase through to consumption or sale. Monitor the lifecycle of key inventory items identifying when items are ordered, received, used, and need replenishing. Highlight items with unusual cost patterns, high waste rates, or low turnover to management. Work alongside the operations team to ensure physical stock counts align with system records and cost data. Financial Records & Reporting Maintain up-to-date and accurate financial records across the system and supporting Excel files. Prepare periodic summaries of income, expenses, and inventory costs as requested by management. Ensure all financial documentation (invoices, receipts, payment records) is properly filed and retrievable. Support management with any ad-hoc financial data requests or reconciliation tasks. System & Process Compliance Work within the company's internal system to log, allocate, and review all financial activity. Follow established workflows for PO/PI processing and flag any steps that appear to have been skipped or incorrectly completed. Identify and report any irregularities, misuse, or inconsistencies in financial transactions to management. Suggest improvements to bookkeeping processes where inefficiencies or risks are identified. II. Required Competencies Accuracy & Attention to Detail: Catches errors in figures, allocations, and documentation before they become larger issues. Organisational Skills: Maintains clean, consistent, and retrievable financial records across multiple tools and formats. Integrity & Confidentiality: Handles sensitive financial information with full discretion and professionalism at all times. Communication: Able to clearly flag issues, ask the right questions, and explain financial discrepancies to non-finance team members. Adaptability: Comfortable working across both a custom internal system and Excel-based tools without requiring extensive hand-holding. Proactivity: Does not wait for errors to be flagged actively reviews and verifies records as part of their daily routine. III. Role Requirements Prior experience in a bookkeeping, accounts assistant, or similar finance support role. Solid understanding of basic bookkeeping principles debits, credits, account allocation, and invoice processing. Comfortable working with Excel for data tracking, reconciliation, and reporting. Ability to learn and navigate a custom-built internal management system. High level of reliability and consistency this role depends on daily attention, not occasional check-ins. Lebanese law compliance awareness is a plus familiarity with NSSF, tax filing timelines, or local financial reporting is beneficial but not mandatory. This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>
Job Summary
<br>The Bookkeeper is responsible for maintaining the accuracy and integrity of the company's financial records on a day-to-day basis. Working closely with the operations and administration teams, the Bookkeeper ensures that all financial transactions are correctly recorded, allocated, and reconciled in a timely manner.
<br>This is a part-time on-site role that requires a detail-oriented individual who is comfortable working across both the company's internal system and Excel-based tools. The role does not require a senior accounting background but does require financial accuracy, consistency, and a solid understanding of basic bookkeeping principles.
<br>
<br>I. Core Responsibilities
<br>Purchase Order & Invoice Management
<br>• Review and verify Purchase Orders (POs) created by the operations team to ensure they are complete, accurate, and properly documented.
<br>• Cross-check Purchase Invoices (PIs) against their corresponding POs to confirm quantities, prices, and supplier details match before any payment is processed.
<br>• Ensure each PI is correctly allocated to the appropriate account or cost centre within the system — identifying the right category based on the nature of the order (e.g. inventory, supplies, equipment).
<br>• Flag and escalate any discrepancies between a PO and PI to the relevant manager before proceeding.
<br>• Maintain a clean and organized record of all POs, PIs, and their allocation status.
<br>Account Allocation & Transaction Recording
<br>• Allocate all incoming and outgoing financial transactions to the correct accounts within the system.
<br>• Ensure payments received are accurately recorded and matched to the right membership, service, or product category.
<br>• Review and correct any misallocated transactions identified through daily or periodic checks.
<br>• Maintain consistency in how transactions are categorized to ensure reporting accuracy over time.
<br>Inventory Cost Tracking
<br>• Track the cost of inventory items from the point of purchase through to consumption or sale.
<br>• Monitor the lifecycle of key inventory items — identifying when items are ordered, received, used, and need replenishing.
<br>• Highlight items with unusual cost patterns, high waste rates, or low turnover to management.
<br>• Work alongside the operations team to ensure physical stock counts align with system records and cost data.
<br>Financial Records & Reporting
<br>• Maintain up-to-date and accurate financial records across the system and supporting Excel files.
<br>• Prepare periodic summaries of income, expenses, and inventory costs as requested by management.
<br>• Ensure all financial documentation (invoices, receipts, payment records) is properly filed and retrievable.
<br>• Support management with any ad-hoc financial data requests or reconciliation tasks.
<br>System & Process Compliance
<br>• Work within the company's internal system to log, allocate, and review all financial activity.
<br>• Follow established workflows for PO/PI processing and flag any steps that appear to have been skipped or incorrectly completed.
<br>• Identify and report any irregularities, misuse, or inconsistencies in financial transactions to management.
<br>• Suggest improvements to bookkeeping processes where inefficiencies or risks are identified.
<br>
<br>II. Required Competencies
<br>• Accuracy & Attention to Detail: Catches errors in figures, allocations, and documentation before they become larger issues.
<br>• Organisational Skills: Maintains clean, consistent, and retrievable financial records across multiple tools and formats.
<br>• Integrity & Confidentiality: Handles sensitive financial information with full discretion and professionalism at all times.
<br>• Communication: Able to clearly flag issues, ask the right questions, and explain financial discrepancies to non-finance team members.
<br>• Adaptability: Comfortable working across both a custom internal system and Excel-based tools without requiring extensive hand-holding.
<br>• Proactivity: Does not wait for errors to be flagged — actively reviews and verifies records as part of their daily routine.
<br>
<br>III. Role Requirements
<br>• Prior experience in a bookkeeping, accounts assistant, or similar finance support role.
<br>• Solid understanding of basic bookkeeping principles — debits, credits, account allocation, and invoice processing.
<br>• Comfortable working with Excel for data tracking, reconciliation, and reporting.
<br>• Ability to learn and navigate a custom-built internal management system.
<br>• High level of reliability and consistency — this role depends on daily attention, not occasional check-ins.
<br>• Lebanese law compliance awareness is a plus — familiarity with NSSF, tax filing timelines, or local financial reporting is beneficial but not mandatory.
<br>
<br>
<br>This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Lucidya Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.<br> Unlike traditional platforms that stop at reporting and dashboards, Lucidya combines proprietary AI, deep language understanding, and autonomous workflows to help organizations move from insight to action.<br> Our technology is built in-house and trained on millions of multilingual customer conversations, enabling brands across the MENA region to make better decisions, deliver better experiences, and build stronger customer relationships.<br> As AI reshapes how businesses operate, we're building products that make customer understanding faster, more accurate, and more actionable than ever before.<br> Why This Role Matters Most organizations today are overwhelmed with customer data.<br> Conversations are happening across social media, surveys, reviews, support tickets, messaging channels, and countless other touchpoints.<br> The challenge isn't collecting the data anymore.<br> It's knowing what matters and what to do next.<br> The Monitoring & Research domain sits at the center of that challenge.<br> This is where customers come to understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover the insights that drive business decisions.<br> It is one of the most strategically important parts of Lucidya's platform and one of the biggest opportunities for innovation as AI transforms how research and customer intelligence are done.<br> As Senior Product Manager, you'll be responsible for shaping how thousands of users discover, trust, and act on insights generated from millions of customer conversations.<br> You'll be joining a team that values ownership over hierarchy, customer outcomes over feature output, and learning over certainty.<br> We move quickly, challenge assumptions, and expect product leaders to bring strong opinions while remaining open to changing their minds when the evidence says otherwise.<br> If you're excited by complex customer problems, AI-powered products, and the opportunity to define the future of customer intelligence in a region where world-class solutions are still emerging, this role will give you significant room to make an impact.<br> What You'll DoOwn the future of Monitoring & Research at Lucidya You'll define the vision, strategy, and roadmap across three key product areas: Social Listening Managed Channels Analytics Voice of Customer (VoC) Your responsibility isn't simply delivering features.<br> It's ensuring customers can confidently answer critical business questions about their customers, markets, competitors, and brand performance.<br> Turn customer signals into decisions You'll spend significant time understanding how customers currently make decisions, where they struggle to find trustworthy insights, and what prevents them from taking action.<br> You'll use those learnings to build products that help customers move beyond reporting and toward clear recommendations, meaningful insights, and measurable business outcomes.<br> Lead discovery before delivery You'll challenge assumptions, validate problems, and ensure we're solving issues that matter before resources are committed.<br> You'll regularly engage customers, prospects, Customer Success teams, and internal stakeholders to uncover opportunities and validate product direction.<br> Success in this role means building the right thing, not simply building things quickly.<br> Raise the quality bar for AI-powered insights As AI becomes increasingly central to our platform, you'll help define what "trustworthy AI" means in practice.<br> You'll work closely with AI, Data, Design, and Engineering teams to improve: Insight accuracy Sentiment quality Explainability Relevance Customer trust You'll constantly ask whether an insight is genuinely useful, not just technically impressive.<br> Make difficult prioritization decisions Not every good idea belongs on the roadmap.<br> You'll evaluate opportunities using customer feedback, product data, market insights, commercial priorities, and strategic impact.<br> You'll make trade-offs transparently and help the organization understand why certain bets are worth making while others are not.<br> Drive product adoption and business impact You'll closely monitor customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops.<br> You'll use those insights to continuously improve the product and ensure the work being delivered creates measurable value for both customers and the business.<br> Be a leader beyond product You'll collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams.<br> You'll help create alignment, provide clarity during ambiguity, and contribute to building a culture where teams are empowered to solve problems rather than simply execute requirements.<br> Who You AreYou have strong product fundamentals You have at least 5 years of product management experience, ideally within B2B SaaS environments.<br> You know how to take a problem from discovery through validation, delivery, measurement, and iteration.<br> You understand that product management is ultimately about creating customer and business value, not managing backlogs.<br> You simplify complexity You're comfortable working with large datasets, analytics platforms, AI-powered products, or technically complex systems.<br> More importantly, you know how to transform complexity into experiences that feel intuitive and useful to customers.<br> You stay close to customers You don't rely solely on internal opinions to make decisions.<br> You regularly speak with customers, investigate workflows, validate assumptions, and seek evidence before committing to a direction.<br> You're naturally curious about how people work and where products create friction in their lives.<br> You are comfortable making decisions with incomplete information You won't always have perfect data.<br> You can balance analysis with action, make informed decisions under uncertainty, and adapt when new information becomes available.<br> You communicate with clarity You can explain technical concepts to non-technical audiences and customer problems to technical teams.<br> You build alignment through clear thinking, structured communication, and transparency.<br> You care about outcomes You measure success by customer adoption, customer value, and business impact rather than the number of features released.<br> You're willing to challenge existing thinking when you believe there's a better way to solve a problem.<br> Bonus Points If You Have Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms Experience building AI-powered, analytics-heavy, or data-intensive products Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows Experience working with Arabic-language products, dialects, or regional customer behaviors Knowledge of MENA markets, particularly Saudi Arabia and the GCC Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24 What Success Looks Like Within your first 12 months: Customers trust Lucidya's insights enough to use them in critical business decisions Product adoption and engagement across Monitoring & Research increase meaningfully AI-powered insight experiences become more accurate, actionable, and differentiated Clear product strategy and prioritization frameworks are established across the domain Customer feedback consistently influences roadmap decisions Cross-functional teams have strong alignment around goals, priorities, and outcomes Lucidya is an equal opportunity employer.<br> We believe great teams are built through diverse experiences, perspectives, and backgrounds.<br> If you're excited about the opportunity but don't meet every requirement, we encourage you to apply anyway.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The HR Representative serves as the Human Resources focal point within the assigned arcenciel centers, ensuring the effective implementation of HR policies, processes, and initiatives while acting as a liaison between employees, center management, headquarters, and project teams to support personnel administration, employee relations, donor compliance, and organizational communication, by fostering a compliant, engaged, and well-supported workforce that contributes to arcenciel s mission of promoting inclusion and sustainable development.</p><p><strong>HR Representation and Employee Support</strong></p><ul><li>Serve as the main point of contact for all HR-related matters within the assigned centers.</li><li>Provide guidance to employees and supervisors on HR policies, procedures, and administrative processes.</li><li>Promote understanding and consistent application of HR policies, forms, and internal regulations.</li><li>Escalate complex or sensitive matters to the relevant HR focal point at headquarters.</li><li>Maintain an active presence in the centers to strengthen relationships, identify issues proactively, and reinforce HR visibility</li><li>Act as a trusted HR contact for employees experiencing work-related or personal difficulties affecting their performance or well-being.</li><li>Receive, document, and refer employee concerns to the relevant HR specialists at headquarters.</li><li>Mediate minor workplace conflicts and support early resolution of interpersonal issues.</li><li>Coordinate with the HR manager to monitor social assistance and employee support cases.</li><li>Promote a positive work environment based on respect, fairness, and open communication.</li><li>Identify early warning signs of disengagement, absenteeism, or conflict and escalate them proactively.</li></ul><p><strong>HR Donor Reporting</strong></p><ul><li>Coordinate with Project Managers to identify and validate the employees assigned to each project.</li><li>Ensure that staffing allocations are consistent with approved project budgets, donor regulations, and actual operational needs.</li><li>Prepare and update employment contracts, and assignment letters reflecting project-specific donor-imposed conditions.</li><li>Collaborate with Project Managers and the Finance Department to verify salary distributions and resolve discrepancies between budgeted and actual personnel costs.</li><li>Generate payslips for projects reporting while ensuring confidentiality and compliance with internal payroll procedures.</li><li>Monitor contract expiration dates and funding periods to ensure timely renewal, extension, or closure of employee assignments linked to projects.</li><li>Respond to internal and external audit requests by providing complete and organized payroll and HR documentation related to donor-funded projects.</li><li>Maintain electronic and physical personnel files containing all project-related HR documentation</li><li>Ensure compliance with Lebanese labor law, internal HR policies, and donor regulations governing compensation, documentation, and allocation of staff costs.</li><li>Maintain strict confidentiality of payroll, contractual, and employee information.</li></ul><p><strong>Personnel Administration and Payroll Support</strong></p><ul><li>Coordinate with the HR department at the headquarter on all employee administrative matters.</li><li>Collect and submit payroll-related information, including attendance, leave, overtime, and other personnel changes.</li><li>Maintain and update employee records and ensure all personnel files are complete, accurate, and confidential.</li><li>Process salary advances in accordance with arcenciel s policies and procedures.</li><li>Distribute salaries or pay slips when required while ensuring confidentiality and obtaining the necessary acknowledgements.</li><li>Monitor administrative deadlines related to contracts, probation periods, and employee status changes.</li><li>Follow up on contract renewals, end-of-contract notifications, and required supporting documents to ensure continuity and compliance.</li></ul><p><strong>Recruitment and Onboarding Support</strong></p><ul><li>Coordinate with the Recruitment Unit at headquarters on staffing needs and recruitment activities.</li><li>Coordinate onboarding activities for new employees, including orientation sessions, workplace tours, and completion of required documentation.</li><li>Support the integration of new hires and follow up during their first weeks of employment.</li></ul><p><strong>Organizational Communication and Culture</strong></p><ul><li>Facilitate communication between headquarters and center employees regarding HR initiatives, policy updates, and organizational announcements.</li><li>Support the implementation of employee engagement and well-being initiatives.</li><li>Encourage adherence to arcenciel s values, code of conduct, and organizational culture.</li><li>Gather employee feedback and communicate recurring themes and recommendations to headquarters.</li><li>Prepare and submit regular HR reports and updates as requested by headquarters.</li></ul><p><strong>Working Conditions</strong></p><ul><li>Job Constraints : Occurrence of work load.</li><li>Tools, Software used : Microsoft Office, Zoho people, Pims</li><li>Workplace : Office based, or in the centers during the visits.</li></ul></div></section>
General Objective
<br>
<br>The HR Representative serves as the Human Resources focal point within the assigned arcenciel centers, ensuring the effective implementation of HR policies, processes, and initiatives while acting as a liaison between employees, center management, headquarters, and project teams to support personnel administration, employee relations, donor compliance, and organizational communication, by fostering a compliant, engaged, and well-supported workforce that contributes to arcenciel’s mission of promoting inclusion and sustainable development.
<br>
<br>General Tasks
<br>1. HR Representation and Employee Support
<br>
<br>Serve as the main point of contact for all HR-related matters within the assigned centers.
<br>Provide guidance to employees and supervisors on HR policies, procedures, and administrative processes.
<br>Promote understanding and consistent application of HR policies, forms, and internal regulations.
<br>Escalate complex or sensitive matters to the relevant HR focal point at headquarters.
<br>Maintain an active presence in the centers to strengthen relationships, identify issues proactively, and reinforce HR visibility
<br>Act as a trusted HR contact for employees experiencing work-related or personal difficulties affecting their performance or well-being.
<br>Receive, document, and refer employee concerns to the relevant HR specialists at headquarters.
<br>Mediate minor workplace conflicts and support early resolution of interpersonal issues.
<br>Coordinate with the HR manager to monitor social assistance and employee support cases.
<br>Promote a positive work environment based on respect, fairness, and open communication.
<br>Identify early warning signs of disengagement, absenteeism, or conflict and escalate them proactively.
<br>
<br>
<br>2. HR Donor Reporting
<br>Coordinate with Project Managers to identify and validate the employees assigned to each project.
<br>Ensure that staffing allocations are consistent with approved project budgets, donor regulations, and actual operational needs.
<br>Prepare and update employment contracts, and assignment letters reflecting project-specific donor-imposed conditions.
<br>Collaborate with Project Managers and the Finance Department to verify salary distributions and resolve discrepancies between budgeted and actual personnel costs.
<br>Generate payslips for projects reporting while ensuring confidentiality and compliance with internal payroll procedures.
<br>Monitor contract expiration dates and funding periods to ensure timely renewal, extension, or closure of employee assignments linked to projects.
<br>Respond to internal and external audit requests by providing complete and organized payroll and HR documentation related to donor-funded projects.
<br>Maintain electronic and physical personnel files containing all project-related HR documentation
<br>Ensure compliance with Lebanese labor law, internal HR policies, and donor regulations governing compensation, documentation, and allocation of staff costs.
<br>Maintain strict confidentiality of payroll, contractual, and employee information.
<br>
<br>3. Personnel Administration and Payroll Support
<br>Coordinate with the HR department at the headquarter on all employee administrative matters.
<br>Collect and submit payroll-related information, including attendance, leave, overtime, and other personnel changes.
<br>Maintain and update employee records and ensure all personnel files are complete, accurate, and confidential.
<br>Process salary advances in accordance with arcenciel’s policies and procedures.
<br>Distribute salaries or pay slips when required while ensuring confidentiality and obtaining the necessary acknowledgements.
<br>Monitor administrative deadlines related to contracts, probation periods, and employee status changes.
<br>Follow up on contract renewals, end-of-contract notifications, and required supporting documents to ensure continuity and compliance.
<br>
<br>4. Recruitment and Onboarding Support
<br>Coordinate with the Recruitment Unit at headquarters on staffing needs and recruitment activities.
<br>Coordinate onboarding activities for new employees, including orientation sessions, workplace tours, and completion of required documentation.
<br>Support the integration of new hires and follow up during their first weeks of employment.
<br>
<br>5. Organizational Communication and Culture
<br>Facilitate communication between headquarters and center employees regarding HR initiatives, policy updates, and organizational announcements.
<br>Support the implementation of employee engagement and well-being initiatives.
<br>Encourage adherence to arcenciel’s values, code of conduct, and organizational culture.
<br>Gather employee feedback and communicate recurring themes and recommendations to headquarters.
<br>Prepare and submit regular HR reports and updates as requested by headquarters.
<br>
<br>
<br>
<br>Working Conditions
<br>Job Constraints : Occurrence of work load.
<br>Tools, Software used : Microsoft Office, Zoho people, Pims…
<br>Workplace : Office based, or in the centers during the visits.
<br>Work
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The Project Officer will be responsible for ensuring the effective planning, coordination, implementation, monitoring, and reporting of project activities in close collaboration with implementing partners. Under the direct supervision of the Programme Coordinator, the Project Officer will oversee day-to-day project follow-up, ensuring that interventions are timely, compliant with Johanniter s quality standards and donor requirements, and responsive to the needs of vulnerable populations. The position will also play a key role in strengthening partner coordination and compliance, promoting gender-sensitive and inclusive approaches, and contributing to learning, accountability, and continuous improvement across the project cycle.</p><p>Responsibilities:</p><p>Strategy and Vision</p><ul><li>actively supports the values of Johanniter and shapes his/her work according to these values</li><li>contributes to the development and implementation of the global strategy of Johanniter International Assistance in his/her area of responsibility</li><li>supports the implementation of the country strategy in his/her area of responsibility in line with the global JIA strategy</li></ul><p>Leadership</p><ul><li>actively lives the Johanniter s leadership principles by fostering trust, embracing diversity, communicating openly, supporting wellbeing, and taking responsibility to contribute to a positive, inclusive, and adaptable work environment</li><li>this is reflected in the day-to-day activities in line with the Code of Conduct and related policies to achieve our goals</li></ul><p>Project Implementation</p><ul><li>supports the Programme Coordinator in overseeing project activities in close coordination with implementing partners, ensuring that all interventions are implemented on time, within budget, and in full compliance with donor and Johanniter regulations</li><li>tracks the progress of activities against the approved work plan, compiles regular partner updates, and promptly identifies and reports any delays, challenges, or risks to the Programme Coordinator</li><li>ensures that partner teams understand donor and Johanniter requirements, including technical, compliance, and visibility obligations</li><li>ensures the quality and timely implementation of project activities by supporting partner and field teams in donor-compliant planning, monitoring, and reporting processes, including the development of implementation plans, progress tracking tools, and documentation of achievements, challenges, and lessons learned.</li><li>Plays a role in following up with the procurement of project-related goods and services, ensuring compliance with GFFO and Johanniter procedures and coordination with logistics and finance teams</li><li>ensures that the cross-cutting thematic areas of gender and inclusion are effectively streamlined in project implementation</li><li>drafts high-quality narrative reports and reviews partner financial reports to ensure completeness and compliance</li></ul><p>Monitoring and Evaluation</p><ul><li>in coordination with the PMEAL Department, monitors partner progress, collects data, and verifies activity implementation</li><li>supports partners in conducting needs assessments, baselines, and post-activity monitoring</li><li>contributes to results tracking, data quality checks, and learning documentation (case studies, success stories)</li><li>participates in joint partner review meetings, lesson-learning workshops, and donor monitoring visits</li><li>supports the establishment and functioning of community feedback and response mechanisms (CFRM)</li></ul><p>Partnership Support and Management</p><ul><li>supports the Programme Coordinator in maintaining collaborative relationships with project partners</li><li>participates in partner coordination meetings, activity planning, and partners reports submission</li><li>collects and organises lessons learned and supports the Programme Coordinator to share approved good practices with partners</li><li>identifies capacity gaps and supports organization of training and coaching sessions on project management, reporting, or thematic areas</li><li>maintains the reporting calendar, sends reminders, and checks basic completeness, aligned with donor and Johanniter requirements</li></ul><p>Budget and Compliance Monitoring</p><ul><li>support the monitoring process of partner expenditure plans against budget allocations and activity timelines</li><li>supports financial verification processes to ensure compliance with donor and Johanniter procedures</li><li>alerts the Programme Coordinator to any deviations, risks, or underspending and propose corrective actions</li><li>follows-up with financial documentation required for GFFO reporting and audits</li></ul><p>Quality, Management</p><ul><li>supports adherence to Johanniter s and donors quality standards, including gender-sensitive, inclusive, and protection-oriented approaches</li><li>promotes the application of do-no-harm, gender equality, and conflict sensitivity principles</li><li>collects evidence and lessons learned and contributes to internal learning sessions and donor reports</li><li>promotes the integration of innovation and best practices across project components</li></ul><p>Safeguarding</p><ul><li>contributes to maintaining a respectful and inclusive working environment where all staff, volunteers, and community members feel safe and valued</li><li>promotes and models appropriate behaviour in line with Johanniter s Code of Conduct and safeguarding policies</li><li>collaborates with relevant teams to support prevention, awareness, and response efforts related to safeguarding and misconduct</li></ul><p>Safety and Security</p><ul><li>stays informed about the local security context and supports monitoring efforts to assess risks and changes in the environment</li><li>contributes to the development and regular updating of safety and security protocols in coordination with the designated security focal point</li></ul><p>Coordination and Representation</p><ul><li>participates in relevant meetings, i.e., co-design workshops, project inception and closing meetings, quarterly feedback and review meetings, project implementation meetings, partner reflection meetings etc</li><li>facilitates and participates in information sharing among Johanniter staff & partners</li><li>takes an active part in global workgroups and Community of Practice (CoP) meetings</li><li>coordinates closely with Finance, Logistics and PMEAL teams to ensure coherent planning, procurement, spending and reporting</li></ul><p>Documentation and Information Management</p><ul><li>maintains organised key project files on the server, updates the documents, and archives files and reports in line with Johanniter standards</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>relevant qualification in humanitarian aid, development studies, Public Health, Nursing, Nutrition or other relevant qualifications (s) from an accredited academic institution</li><li>at least 2 years of relevant work experience in humanitarian assistance or development organizations</li><li>practical experience in working with partner organizations</li><li>experience in nutrition, health (including MHPSS), protection or emergency response.</li><li>demonstrated knowledge of the application of MEAL concepts in project planning and management</li><li>demonstrated experience and skills in project management cycle</li><li>strong understanding of principled humanitarian action</li><li>knowledge of national and international guidelines including SPHERE and CHS is an advantage</li><li>excellent communication and reporting skills in English and Arabic.</li><li>strong writing skills in English</li><li>proficiency in MS Office; experience with digital MEAL tools is a plus.</li><li>strong interpersonal, organizational, and problem-solving skills.</li><li>willingness to travel and work in remote, rural locations if possible</li><li>culturally sensitive, self-driven and proactive, and able to work in complex environments.</li><li>Team player with a positive work attitude</li><li>Lebanese nationality is required</li></ul><p></p></section>
<p><br></p><p><b>Main responsibilities</b></p><p>1. Regional MEAL systems and portfolio oversight</p><ul><li>Develop and maintain a proportionate regional MEAL framework and workplan covering Lebanon, Syria and Iraq, aligned with country strategies, project commitments, organisational priorities and partner capacities.</li><li>Establish and maintain a consolidated portfolio-monitoring system linking projects MINE-MEAL tools, grants, partners, locations, activities, indicators, targets, results, reporting deadlines and supporting evidence.</li><li>Build practical dashboards and portfolio-review products that provide management with a clear macro view of progress, delivery trends, geographic and population coverage, grant performance, implementation bottlenecks and emerging risks.</li><li>Maintain a master indicator matrix and indicator reference sheets, harmonising definitions, calculations, disaggregation and evidence requirements wherever possible while preserving donor-specific and national requirements.</li><li>Identify and resolve inconsistencies between project tools and reports, including duplicate counting, incompatible indicator definitions, missing disaggregation, unsupported results and divergence between narrative and quantitative reporting.</li><li>Facilitate regular project, country and regional performance reviews and maintain an action tracker so that findings lead to documented management decisions and follow-up.</li></ul><p>2. Project and grant monitoring, reporting and data quality</p><ul><li>Support Country and Project Coordinators to develop and update theories of change, logical frameworks, monitoring plans, indicator performance tracking tables, data-flow maps, data-collection plans, reporting calendars and MEAL budgets.</li><li>Review routine project and partner submissions for completeness, internal consistency, plausibility, required disaggregation and traceability to source documentation before consolidation into HAMAP and donor reporting.</li><li>Liaise closely with the Regional HMA Technical Advisor and relevant Project Coordinators on partner reporting. The Regional MEAL Officer will verify data structure, evidence, calculations and reporting consistency, while technical validation of HMA methodologies and operational outputs remains with the appropriate technical function.</li><li>Plan and conduct proportionate data-quality assessments, monitoring visits, remote verifications and evidence-file reviews, and support teams and partners to implement corrective actions.</li><li>Develop and maintain auditable project evidence systems, including clear filing conventions, source-document registers, version control, validation status and links between reported results and supporting documentation.</li><li>Support the design and implementation of baselines, endlines, KAP studies, post-activity monitoring, training assessments, outcome monitoring and other internal or external data-collection exercises.</li><li>Promote timely reporting and early escalation of data limitations, underperformance, access constraints or methodological weaknesses rather than retrospective correction at donor-reporting stage.</li></ul><p>3. Local partner support and localisation</p><ul><li>Assess MEAL and information-management capacities jointly with local partners, recognising existing systems and priorities rather than assuming that HAMAP tools should automatically replace them.</li><li>Co-develop practical, time-bound capacity-strengthening plans for partner MEAL, reporting, data management, accountability and learning, with clear responsibilities and indicators of institutional progress.</li><li>Provide coaching, on-the-job accompaniment and training to partner programme, operations, MEAL and information-management staff on indicators, data collection, analysis, evidence management, reporting and learning.</li><li>Help partners adapt donor and HAMAP requirements into manageable internal workflows, with clear roles from field data collection through validation, analysis, approval and submission.</li><li>Support partner ownership of analysis and reporting by involving partner teams in data-review meetings, interpretation of findings, preparation of reports, presentation of results and definition of corrective measures.</li><li>Avoid unnecessary parallel systems and promote interoperability between partner databases, HAMAP portfolio tools, donor reporting formats and national mine-action information requirements where relevant.</li><li>Document the evolution of partner MEAL capacity and identify where additional organisational, technical or resourcing support is needed for sustainable localisation.</li></ul><p>4. HMA information management and analytical products</p><ul><li>Support coherent data architecture for HAMAP-supported HMA activities, including land release, survey, clearance, EORE/CPP, training, capacity strengthening and related community-level outcomes, while respecting national standards and authority reporting arrangements.</li><li>Work with technical colleagues and partners to ensure that data-collection forms, databases, maps, dashboards, task or activity records and narrative reports use consistent definitions and can be reconciled.</li><li>Develop or improve digital data-collection and reporting tools using appropriate platforms such as KoboToolbox, ODK, Survey123, Excel or comparable systems, taking account of connectivity, language, user capacity and data-protection constraints.</li><li>Apply routine data-cleaning, deduplication, validation, geospatial and logical checks, and maintain controlled datasets with clear ownership, backup and access arrangements.</li><li>Produce maps, dashboards, analytical briefs and visualisations that support operational planning, programme management, donor communication and strategic decision-making.</li><li>Support IMSMA-compatible or national-authority-compatible reporting where applicable, in coordination with the Regional HMA Technical Advisor and designated country or partner information-management focal points.</li><li>Strengthen staff and partner ability to interpret HMA data, not only enter it, including analysis of reach, relevance, efficiency, quality, outcome trends and gaps in coverage.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in monitoring and evaluation, statistics, economics, social sciences, development studies, public policy, information management, data science, GIS or another relevant field. A relevant Master s degree is desirable.</li><li>At least four years of relevant professional experience with a Bachelor s degree, or two years with a relevant Master s degree, in MEAL, monitoring and evaluation, information management, programme quality or a closely related function.</li><li>Demonstrated experience designing and using logical frameworks, indicator reference sheets, monitoring plans, data-collection tools, databases, dashboards and reporting systems.</li><li>Experience supporting humanitarian or development programmes funded through multiple grants and reporting cycles.</li><li>Experience working with local or national partner organisations through accompaniment, capacity assessment, coaching and jointly owned systems development.</li><li>Experience conducting data-quality reviews, field monitoring, assessments, quantitative and qualitative analysis, learning exercises or evaluations.</li><li>Experience in a multi-country, regional or geographically dispersed role is desirable.</li><li>Professional experience in humanitarian mine action is highly desirable but not mandatory.</li><li>Experience with HMA information management, IMSMA-compatible reporting, GIS, spatial data, KoboToolbox/ODK, Survey123, Power BI or comparable platforms is highly desirable.</li><li>Familiarity with IMAS/NMAS, land-release and EORE/CPP data structures, national mine-action authority reporting, or comparable regulated operational data systems is an advantage.</li><li>Experience in Lebanon, Syria, Iraq or comparable Middle Eastern humanitarian contexts is an advantage.</li><li>Experience contributing to donor proposals and reports for institutional donors is desirable.</li><li>Advanced command of Microsoft Excel, including structured datasets, formulas, pivot tables, validation controls and clear analytical outputs.</li><li>Strong quantitative and qualitative analytical skills, with the ability to move between detailed data verification and portfolio-level interpretation.</li><li>Ability to design proportionate systems that are useful to programme teams and partners, not only compliant on paper.</li><li>Ability to translate donor, organisational and technical requirements into clear tools, workflows, roles and deadlines.</li><li>Strong facilitation, coaching and training skills, including the ability to support colleagues with different levels of MEAL and digital literacy.</li><li>Strong written communication and reporting skills, with the ability to present complex evidence in concise narrative, tabular, visual and dashboard formats.</li><li>Sound understanding of accountability to affected populations, participation, safeguarding, data protection and responsible data management.</li><li>Strong organisational skills and ability to manage several projects, grants, reporting calendars and follow-up processes simultaneously.</li><li>Diplomacy and constructive challenge: ability to identify weaknesses clearly while maintaining trust with partner and internal teams.</li><li>Ability to work independently, travel regularly, and provide effective remote support in access-constrained environments.</li><li>English: fluent written and spoken, mandatory.</li><li>Arabic: working proficiency strongly preferred.</li><li>French: working level desirable.</li></ul>
<p><h4>About Lucidya<\/h4>\n<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand, engage, and retain customers at scale.<br>\nUnlike traditional platforms that stop at reporting and dashboards, Lucidya combines proprietary AI, deep language understanding, and autonomous workflows to help organizations move from insight to action. Our technology is built in-house and trained on millions of multilingual customer conversations, enabling brands across the MENA region to make better decisions, deliver better experiences, and build stronger customer relationships.<br>\nAs AI reshapes how businesses operate, we're building products that make customer understanding faster, more accurate, and more actionable than ever before.<\/p>\n\n<h4>Why this role matters<\/h4>\n<p>Most organizations today are overwhelmed with customer data.<br>\nConversations are happening across social media, surveys, reviews, support tickets, messaging channels, and countless other touchpoints. The challenge isn't collecting the data anymore. It's knowing what matters and what to do next.<br>\nThe Monitoring & Research domain sits at the center of that challenge.<br>\nThis is where customers come to understand public perception, identify emerging trends, monitor competitors, measure customer sentiment, and uncover the insights that drive business decisions. It is one of the most strategically important parts of Lucidya's platform and one of the biggest opportunities for innovation as AI transforms how research and customer intelligence are done.<br>\nAs senior product manager, you'll be responsible for shaping how thousands of users discover, trust, and act on insights generated from millions of customer conversations.<br>\nYou'll be joining a team that values ownership over hierarchy, customer outcomes over feature output, and learning over certainty. We move quickly, challenge assumptions, and expect product leaders to bring strong opinions while remaining open to changing their minds when the evidence says otherwise.<br>\nIf you're excited by complex customer problems, AI-powered products, and the opportunity to define the future of customer intelligence in a region where world-class solutions are still emerging, this role will give you significant room to make an impact.<\/p>\n\n<h4>What you'll do<\/h4>\n<p><strong>Own the future of Monitoring & Research at Lucidya<\/strong><br>\nYou'll define the vision, strategy, and roadmap across three key product areas:<\/p>\n<ul>\n<li>Social listening<\/li>\n<li>Managed channels analytics<\/li>\n<li>Voice of Customer (VoC)<\/li>\n<\/ul>\n<p>Your responsibility isn't simply delivering features. It's ensuring customers can confidently answer critical business questions about their customers, markets, competitors, and brand performance.<\/p>\n\n<p><strong>Turn customer signals into decisions<\/strong><br>\nYou'll spend significant time understanding how customers currently make decisions, where they struggle to find trustworthy insights, and what prevents them from taking action.<br>\nYou'll use those learnings to build products that help customers move beyond reporting and toward clear recommendations, meaningful insights, and measurable business outcomes.<\/p>\n\n<p><strong>Lead discovery before delivery<\/strong><br>\nYou'll challenge assumptions, validate problems, and ensure we're solving issues that matter before resources are committed.<br>\nYou'll regularly engage customers, prospects, Customer Success teams, and internal stakeholders to uncover opportunities and validate product direction.<br>\nSuccess in this role means building the right thing, not simply building things quickly.<\/p>\n\n<p><strong>Raise the quality bar for AI-powered insights<\/strong><br>\nAs AI becomes increasingly central to our platform, you'll help define what \"trustworthy AI\" means in practice.<br>\nYou'll work closely with AI, Data, Design, and Engineering teams to improve:<\/p>\n<ul>\n<li>Insight accuracy<\/li>\n<li>Sentiment quality<\/li>\n<li>Explainability<\/li>\n<li>Relevance<\/li>\n<li>Customer trust<\/li>\n<\/ul>\n<p>You'll constantly ask whether an insight is genuinely useful, not just technically impressive.<\/p>\n\n<p><strong>Make difficult prioritization decisions<\/strong><br>\nNot every good idea belongs on the roadmap.<br>\nYou'll evaluate opportunities using customer feedback, product data, market insights, commercial priorities, and strategic impact.<br>\nYou'll make trade-offs transparently and help the organization understand why certain bets are worth making while others are not.<\/p>\n\n<p><strong>Drive product adoption and business impact<\/strong><br>\nYou'll closely monitor customer behavior, adoption patterns, retention drivers, churn signals, and feedback loops.<br>\nYou'll use those insights to continuously improve the product and ensure the work being delivered creates measurable value for both customers and the business.<\/p>\n\n<p><strong>Be a leader beyond product<\/strong><br>\nYou'll collaborate across Engineering, Design, AI, Customer Success, Sales, Marketing, and Leadership teams.<br>\nYou'll help create alignment, provide clarity during ambiguity, and contribute to building a culture where teams are empowered to solve problems rather than simply execute requirements.<\/p>\n\n<h4>Requirements<\/h4>\n<h4>Who you are<\/h4>\n<ul>\n<li>You have strong product fundamentals<br>\nYou have at least 5 years of product management experience, ideally within B2B SaaS environments.<br>\nYou know how to take a problem from discovery through validation, delivery, measurement, and iteration.<br>\nYou understand that product management is ultimately about creating customer and business value, not managing backlogs.<\/li>\n\n<li>You simplify complexity<br>\nYou're comfortable working with large datasets, analytics platforms, AI-powered products, or technically complex systems.<br>\nMore importantly, you know how to transform complexity into experiences that feel intuitive and useful to customers.<\/li>\n\n<li>You stay close to customers<br>\nYou don't rely solely on internal opinions to make decisions.<br>\nYou regularly speak with customers, investigate workflows, validate assumptions, and seek evidence before committing to a direction.<br>\nYou're naturally curious about how people work and where products create friction in their lives.<\/li>\n\n<li>You are comfortable making decisions with incomplete information<br>\nYou won't always have perfect data.<br>\nYou can balance analysis with action, make informed decisions under uncertainty, and adapt when new information becomes available.<\/li>\n\n<li>You communicate with clarity<br>\nYou can explain technical concepts to non-technical audiences and customer problems to technical teams.<br>\nYou build alignment through clear thinking, structured communication, and transparency.<\/li>\n\n<li>You care about outcomes<br>\nYou measure success by customer adoption, customer value, and business impact rather than the number of features released.<br>\nYou're willing to challenge existing thinking when you believe there's a better way to solve a problem.<\/li>\n<\/ul>\n\n<h4>Bonus points if you have<\/h4>\n<ul>\n<li>Experience with social listening, media monitoring, Voice of Customer, customer intelligence, or research platforms<\/li>\n<li>Experience building AI-powered, analytics-heavy, or data-intensive products<\/li>\n<li>Familiarity with sentiment analysis, NLP, LLMs, recommendation systems, or automated research workflows<\/li>\n<li>Experience working with Arabic-language products, dialects, or regional customer behaviors<\/li>\n<li>Knowledge of MENA markets, particularly Saudi Arabia and the GCC<\/li>\n<li>Experience with platforms such as Brandwatch, Sprinklr, Meltwater, Talkwalker, Qualtrics, Medallia, or Brand24<\/li>\n<\/ul>\n\n<h4>What success looks like<\/h4>\n<ul>\n<li>Within your first 12 months:<\/li>\n<li>Customers trust Lucidya's insights enough to use them in critical business decisions<\/li>\n<li>Product adoption and engagement across Monitoring & Research increase meaningfully<\/li>\n<li>AI-powered insight experiences become more accurate, actionable, and differentiated<\/li>\n<li>Clear product strategy and prioritization frameworks are established across the domain<\/li>\n<li>Customer feedback consistently influences roadmap decisions<\/li>\n<li>Cross-functional teams have strong alignment around goals, priorities, and outcomes<\/li>\n<\/ul>\n\n<p>Lucidya is an equal opportunity employer. We believe great teams are built through diverse experiences, perspectives, and backgrounds. If you're excited about the opportunity but don't meet every requirement, we encourage you to apply anyway.<\/p><\/p><p><\/p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.</p> <p> </p> The Position <p> <u> <b>The Opportunity</b> </u> </p> <p>Health care is changing: Radical innovation, increased openness to change, increasing patient empowerment, multiple sources of medical information, and pressure on public spending. As a result of all this, the needs of our stakeholders continue to evolve.<br>The Patient Journey Partner (PJP) is at the center of the new Roche organization, turning upside down the role we play in society - from mostly offering world-class medicines towards much more partnering, innovating and leading generative disruption. By doing so the PJP will be directly accountable to deliver better outcomes for patients, their community, the ecosystem and the organization, faster.<br>The PJP is an empowered leader and the local face of Roche. She/he partners closely with all stakeholders touching the patient journey (in a given therapeutic or disease area), gaining a deep understanding of their needs in order to connect Roche s capabilities to co-create meaningful solutions.<br>This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs). It has no profitability, sales objectives or incentives.</p> <p> </p> <p> <b>Main Responsibilities</b> </p> <p>- Defining the strategy of the disease area for the Lebanese healthcare system.<br>- Focusing on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. PJP also brings the inside out, to bring Roche expertise, science and knowledge to the ecosystem.<br>- Acting as trusted partner and primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally, prioritizes and<br>secures resources, and drives solutions that deliver outcomes faster.<br>- Partnering with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community.<br>- Stewarding Roche s products through their lifecycle and supporting their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner.<br>- The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs.</p> <p> </p> <p> <b>Who you are?</b> </p> <p> <b>Required experience and qualifications</b> </p> <p>- University degree in Pharmacy. An advanced degree in Life science and/or MBA is a plus.<br>- 4-6 years of experience in Pharmaceutical Company.<br>- Fluent in Arabic and English.<br>- Well rounded experience in product/medical/access/account management is a must.<br>- Strong business acumen with broad experience (e.g. sales, marketing, medical affairs, customer experience excellence)</p> <p>- Experience in Oncology / Hematology is a plus<br> </p> <p> <b>Skills and Competencies</b> </p> <p>- Visionary: defining and embedding the strategy around creating improved patient journeys<br>- Strong entrepreneurial mindset with outstanding partnering capabilities (coaching, consulting, ability to deeply listen, question and understand)<br>- Growth mindset, able to learn and unlearn quickly, take risks and experiment, and contribute to the learning cycle by sharing knowledge with others inside and outside Roche <br>- Display of integrity in everything (i.e. open, honest, ethical and genuine)<br>- Boldly acts on key decisions and opportunities and boldly stops any activity that is not adding value. Ability to say No to stakeholders when the value is not predictable/foreseen.<br> </p> <p> <b> </b> </p> <p> <b> </b> </p> <p> </p> Who we are <p>A healthier future drives us to innovate. Together, more than 100 000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.</p> <p> <br>Let s build a healthier future, together.</p> <p> </p> <p> <b>Roche is an Equal Opportunity Employer.</b> </p></div></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.</p><br>The Position<p><u><b>The Opportunity</b></u></p><br><p>Health care is changing: Radical innovation, increased openness to change, increasing patient empowerment, multiple sources of medical information, and pressure on public spending. As a result of all this, the needs of our stakeholders continue to evolve.<br>The Patient Journey Partner (PJP) is at the center of the new Roche organization, turning upside down the role we play in society - from mostly offering world-class medicines towards much more partnering, innovating and leading generative disruption. By doing so the PJP will be directly accountable to deliver better outcomes for patients, their community, the ecosystem and the organization, faster.<br>The PJP is an empowered leader and the local face of Roche. She/he partners closely with all stakeholders touching the patient journey (in a given therapeutic or disease area), gaining a deep understanding of their needs in order to connect Roche’s capabilities to co-create meaningful solutions.<br>This role is locally embedded in the ecosystem, it is an integrated role, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs). It has no profitability, sales objectives or incentives.</p><br><p><b>Main Responsibilities</b></p><br><p>- Defining the strategy of the disease area for the Lebanese healthcare system.<br>- Focusing on the importance of bringing the outside in, working with partners to uncover all potential opportunities to transform outcomes for patients, faster. PJP also brings the inside out, to bring Roche expertise, science and knowledge to the ecosystem.<br>- Acting as trusted partner and primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally, prioritizes and<br>secures resources, and drives solutions that deliver outcomes faster.<br>- Partnering with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community.<br>- Stewarding Roche’s products through their lifecycle and supporting their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner.<br>- The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs.</p><br><p><b>Who you are?</b></p><br><p><b>Required experience and qualifications</b></p><br><p>- University degree in Pharmacy. An advanced degree in Life science and/or MBA is a plus.<br>- 4-6 years of experience in Pharmaceutical Company.<br>- Fluent in Arabic and English.<br>- Well rounded experience in product/medical/access/account management is a must.<br>- Strong business acumen with broad experience (e.g. sales, marketing, medical affairs, customer experience excellence)</p><br><p>- Experience in Oncology / Hematology is a plus<br> </p><br><p><b>Skills and Competencies</b></p><br><p>- Visionary: defining and embedding the strategy around creating improved patient journeys<br>- Strong entrepreneurial mindset with outstanding partnering capabilities (coaching, consulting, ability to deeply listen, question and understand)<br>- Growth mindset, able to learn and unlearn quickly, take risks and experiment, and contribute to the learning cycle by sharing knowledge with others inside and outside Roche <br>- Display of integrity in everything (i.e. open, honest, ethical and genuine)<br>- Boldly acts on key decisions and opportunities and boldly stops any activity that is not adding value. Ability to say “No” to stakeholders when the value is not predictable/foreseen.<br> </p><br>Who we are<p>A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.</p><br><p><br>Let’s build a healthier future, together.</p><br><p><b>Roche is an Equal Opportunity Employer.</b></p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><span>Reports to:</span> Program Manager, Niger and Lebanon</p><br>
<p><span>Location:</span> Beirut, Lebanon</p><br>
<p><span>Hours: </span>36 hours per week (Monday through Thursday, with half day Friday)</p><br>
<p><span>Availability: </span>June 2026</p><br>
<p><span>Deadline: </span>3 June 2026<br></p><br>
<p><span>Purpose of the role</span></p><br>
<p>The Project Coordinator will be responsible for the day-to-day management and coordination of the country programme in Lebanon implemented over a period of 2.5 years. The role will ensure that country-level activities are planned, implemented, monitored, reported, and adapted in line with the programme objectives, approved country workplan, country budget, donor requirements, and Hivos procedures.</p><br> <p>The Project Coordinator will work closely with the in-country lead, local partners, other organisations active in Lebanon, the Hivos Program Manager, and relevant Hivos colleagues in finance, compliance, DMEL, advocacy, safeguarding, and security.</p><br> <p>The role does not include direct line management responsibilities, but it requires technical expertise, strong coordination & follow-up, partnership experience, and relationship management skills.</p><br> <p><span>Key responsibilities</span></p><br>
<p><span>Country project implementation and coordination</span></p><br>
<ul>
<li>Manage the day-to-day implementation of country programme in Lebanon, ensuring delivery against the approved workplan, budget, results framework, and timelines.</li>
<li>Coordinate country-level planning, implementation, monitoring, reporting, learning, and close-out processes in close collaboration with the Program Manager and country partners.</li>
<li>Support the inception phase, including partner onboarding, country planning, development of the country Theory of Change, workplan, budget, risk mitigation planning, and coordination mechanisms.</li>
<li>Work closely with the DMEL officer/team and partners to establish program result areas and measurable indicators.</li>
<li>Track implementation progress, identify delays or bottlenecks, and propose timely solutions to support quality delivery.</li>
<li>Ensure that country-level activities are aligned with the program result areas, localization principles, Hivos standards, and donor requirements.</li>
</ul> <p><span>Partner coordination and relationship management</span></p><br>
<ul>
<li>Act as the main day-to-day coordination point for in-country partners and the in-country lead in Lebanon.</li>
<li>Maintain regular communication with local partners to support implementation, problem-solving, planning, and information-sharing.</li>
<li>Actively contribute to and support activities at the national level, such as research advocacy campaigns, learning events etc. to improve programming</li>
<li>Coordinate with other organisations active in Lebanon to support alignment, avoid duplication, and strengthen complementarity.</li>
<li>Support the organisation of country coordination meetings, partner meetings, planning sessions, learning exchanges, and review moments.</li>
<li>Promote a collaborative, transparent, inclusive, and trust-based way of working with partners, in line with the programme’s localisation commitments.<br></li>
</ul> <p><span>Budget monitoring and financial coordination</span></p><br> <ul>
<li>Manage and monitor spending under the Lebanon country program budget, ensuring expenditures are aligned with approved workplans, donor requirements, and Hivos procedures.</li>
<li>Support finance colleagues in tracking budget spending, forecasting, partner disbursements, and financial reporting.</li>
<li>Support partners in budget planning, financial monitoring, and timely submission of required financial documentation.</li>
<li>Identify budget variances, underspending, overspending, or financial risks, and follow up with the Program Manager and relevant colleagues.</li>
<li>Contribute to budget revisions, forecasts, and financial inputs required during inception, implementation, reporting, and close-out.<br></li>
</ul>
<p><span>Reporting, documentation and donor compliance</span></p><br>
<ul>
<li>Support the Program Manager in the preparation of Hivos and donor narrative reports, and country-level progress documentation for Lebanon.</li>
<li>Collect, review, and consolidate inputs from country partners, ensuring that reporting is timely, clear, evidence-based, and aligned with program indicators and donor expectations.</li>
<li>Document key achievements, implementation challenges, lessons learned, risks, partner updates, and contextual developments.</li>
<li>Ensure that country-level documentation is properly organized and available for monitoring, audits, donor reporting, and program learning.</li>
</ul> <p><span>Design, Monitoring, evaluation, accountability and learning </span></p><br>
<ul>
<li>Support implementation of the DMEL framework in Lebanon.</li>
<li>Support partners in collecting and submitting timely and accurate monitoring data, evidence, learning, and reflection inputs.</li>
<li>Contribute to country-level reflection, learning, adaptation, and review processes.</li>
<li>Support the development and follow-up of baselines, targets, indicators, learning questions, and country-level MEL tools during inception and implementation.</li>
<li>Ensure that learning from Lebanon informs programme adaptation and contributes to cross-country learning within the wider partnership.</li>
<li>Collaborate with local partners, other stakeholders, and concerned Hivos staff in the design and implementation of learning events.</li>
<li>Contribute to national reflection and learning sessions in line with the overall Hivos DMEL framework</li>
</ul> <p><span>Risk management, safeguarding and security</span></p><br>
<ul>
<li>Monitor contextual, operational, financial, safeguarding, security, and programmatic risks affecting implementation in Lebanon.</li>
<li>Support the implementation and regular updating of country risk registers, mitigation measures, and contingency plans.</li>
<li>Ensure that programme activities are implemented in a conflict-sensitive and Do-No-Harm manner, particularly given the sensitivity of SRHR programming and the risks faced by partners and rights holders.</li>
<li>Coordinate with Hivos safeguarding, security, and compliance colleagues as needed to ensure that relevant standards and procedures are followed.</li>
<li>Ensure that partner safety, duty of care, safeguarding, data protection, and digital security considerations are reflected in activity planning and implementation.</li>
</ul> <p><span>Coordination with the wider Partners</span></p><br>
<ul>
<li>Support coordination between the Lebanon country programme and the wider partnership structures.</li>
<li>Contribute to country-level inputs for partner meetings, learning sessions, reporting processes, and planning discussions.</li>
<li>Ensure that Lebanon partner perspectives, needs, risks, and learning are communicated to the Program Manager and relevant partner coordination spaces.</li>
<li>Support collaboration with other stakeholders, and technical experts where relevant.</li>
</ul> <p><span>Role Profile</span></p><br>
<p>The ideal candidate has solid technical expertise in SRHR & gender work, with substantial experience managing country-level implementation carried out by a wide range of local and national partners. The postholder is organized, responsive, comfortable working with budgets and reports, and able to coordinate across different partners, country stakeholders, various teams, and meet tight deadlines. They bring to the position political sensitivity & contextual knowledge, strong verbal and written communication skills, and a commitment to locally led, inclusive, feminist and rights-based programming. We are looking for a person with a flexible, problem-solving attitude and commitment to Hivos and its values, has a progressive and positive view on SRHR and the leadership of rightsholders.</p><br> <p><span>Required qualifications and experience</span></p><br>
<ul>
<li>A relevant university degree or equivalent professional experience in international development, public health, SRHR, gender studies, human rights, social sciences, project management, or a related field.</li>
<li>At least 5 years of relevant experience in project management & coordination, preferably in SRHR, gender equality, human rights, health, civil society strengthening, or related fields.</li>
<li>Experience managing donor-funded projects, including work planning, budget monitoring, partner coordination, reporting, and compliance.</li>
<li>Substantial subgrantee experience, overseeing & monitoring partner implementation in Lebanon, and preferably in the wider SWANA region.</li>
<li>Strong understanding of SRHR, gender equality, youth participation, inclusion, and rights-based programming.</li>
<li>Experience working in fragile, conflict-affected, politically sensitive, or restricted civic space contexts is strongly preferred.</li>
<li>Good understanding of financial monitoring, spending forecasts, budget follow-up, and partner financial coordination.</li>
<li>Experience contributing to narrative reporting, donor reporting, documentation, and programme learning.</li>
<li>Strong coordination, facilitation, communication, risk mitigation, and problem-solving skills.</li>
<li>Fluency in Arabic and English is required. French is an asset.</li>
</ul> <p><span>What we offer</span></p><br>
<p>We offer a stimulating work environment in a professional international organization with dedicated staff. Work modality is hybrid, with minimum Tuesdays and Thursdays in the office, remaining days working from home if so desire. We particularly welcome applications from women. We offer a one-year contract, renewable based on performance and funding, based on local labor conditions, with a remuneration commensurate with the experience and expertise.</p><br> <p><span>Want to apply</span></p><br>
<p>Please apply by June 3, 2026<span>, </span>by clicking on the “Apply here” button<span>.</span> Both a letter of motivation and resume/CV (max 2 pages) in PDF format need to be submitted in English. Only short-listed candidates will be contacted.</p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
Org. Setting and Reporting<br>This position is located in the Office of the United Nations High Commissioner for Human Rights (OHCHR), Regional Hub for the Middle East and North Africa, Beirut (Lebanon). The Administrative Officer reports to the Regional Representative or designate, under the substantive oversight of the Programme Support and Management Services in Geneva.<br> Responsibilities<br>Within delegated authority, the Administrative Officer will be responsible for the following duties: Human Resource Management • Effectively coordinates actions relative to the administration of human resource activities, e.g., recruitment, onboarding,, performance appraisal, staff well-being, training etc., ensuring consistency in the application of UN rules and procedures. Budget and Finance • Takes the lead with respect to the implementation of the work programme, ensuring that financial resources are utilized to implement activities in accordance with the Programme Budget and allotments issued. • Defines requirements and work with systems units with respect to improving budget reporting systems and cost effective utilization of program resources. • Ensures that accounting and financial management controls are consistent with UN policy and practice. • Supervises and/or provides guidance on financial administration and management information issues and practices to colleagues. • Provides guidance and leadership to more junior staff. General Administration • Oversees work related to procurement, billing and receipt of income from various services, operational travel programme, procurement monitoring and evaluation of vendor contracts/payment to vendors and individual contractors for services. • Reviews adequacy of office space requirements. • Oversees the identification of office technology needs and maintenance of equipment, software and systems, connectivity, coordinating enhancements as necessary. • Performs other related work as required.<br> Competencies<br>Professionalism: Knowledge of administrative, budgetary, financial and human resources policies and procedures. Ability to apply various United Nations administrative rules and regulations in work situations. Conceptual analytical and evaluative skills to conduct independent research and analysis. Ability to identify issues, formulate opinions, make conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. Planning& Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently. Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable. Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.<br> Education<br>Advanced university degree (Master’s degree or equivalent) in business or public administration, finance, accounting, law or related area. A first-level university degree in combination with two additional years of qualifying work experience may be accepted in lieu of the advanced university degree.<br> Job - Specific Qualification<br>Not available.<br> Work Experience<br>A minimum of five (5) years of progressively responsible experience in administration, finance, accounting, human resources management or related field is required. Experience in providing administrative and HR advisory support to managers and staff is required. Experience in managing budgets is required. Experience in the implementation of administrative and/or financial policies of the United Nations Secretariat or other similar international organizations is desirable. Experience in the use of Umoja, or a comparable enterprise resource planning (ERP)/web-based management system, is desirable. Two years or more of experience in data analytics or a related field is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat. For this job opening, English <b>and</b> Arabic are required. French is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).<br> .headtable { font-family: arial, sans-serif; border-collapse: collapse; width: 100%; border: 1px solid gray; border-radius: 10px; overflow: hidden; } .headTitle { font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-weight: bold; /*color: rgb(65, 98, 145);*/ color:black; } .headtable tr td, .headtable tr th { text-align: center; vertical-align: middle; padding: 6px; } .headtable th{ background-color: #F4F4F4; color: #002d62; font-weight: bold; text-align: center; vertical-align: middle; padding: 12px; border-right: 1px solid #ccc; } .headtable td { text-align: center; vertical-align: middle; background-color: white; border-top: 1px solid #ccc; border-right: 1px solid #ccc; } .headtable th:last-child, .headtable td:last-child { border-right: none; } .headtable tr:last-child td { border-bottom: none; } .rounded-table-wrapper { border-radius: 12px; border: 1px solid #ccc; overflow: hidden; } Required LanguagesLanguageReadingWritingListeningSpeaking<br><b>English</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br><b>Arabic</b>UN Level IIIUN Level IIIUN Level IIIUN Level III<br>Desirable LanguagesLanguageReadingWritingListeningSpeaking<br><b>French</b>UN Level IUN Level IUN Level IUN Level I<br> <br> Assessment<br>Evaluation of qualified candidates may include an assessment exercise which will be followed by competency-based interview.<br> Special Notice<br>Candidates for the National Professional Officer category shall be of the nationality of the country where this position is located. Locally recruited General Service staff members applying for this post must meet the minimum requirements, including academic qualifications and years of relevant experience. Relevant experience in the General Service category at G-6 and G-7 levels may count towards experience requirements. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.<br> United Nations Considerations<br>According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. All external candidates recruited in accordance with section 2.2 (a) of ST/AI/2025/3 for a fixed term appointment without limitation and all external candidates recruited in accordance with section 2.2. (c) of ST/AI/2025/3 for a fixed term appointment limited to the entity are subject to an initial probationary period of one year under a fixed-term appointment. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Aspire Software is looking for a Junior Software Developer to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview The Junior Full Stack Developer, Product Sustainability plays a critical role in maintaining our world-class cloud platform.<br> Reporting to the Manager, Software Development and sitting within our Engineering team, this role exists to partner with our Development and Customer Experience teams to solve customers' technical challenges.<br> Outcomes and Key Responsibilities: What’s Expected of You Root Cause Analysis: Investigate, identify, and resolve technical issues.<br> Collaborate with cross-functional teams as needed to triage and solve software issues.<br> Customer Focus: Build and maintain positive relations by handling requests in a timely manner.<br> Work to remove obstacles that impede our customers' ability to love the platform.<br> Write Quality Code: Build well-designed, testable, efficient, secure code.<br> Follow departmental guidelines for coding standards and participate in code reviews.<br> Develop in both front and back-end programming languages.<br> Test: Write unit tests, service level, and UI tests with help as needed from senior teammates.<br> Find and execute test plans and test cases, read and validate automation results.<br> Knowledge Sharing: Foster a culture of documentation and knowledge sharing within the team and with business stakeholders; actively demonstrate an openness to share and receive information, updates and feedback.<br> Product Knowledge: Understand the user experience of the Möbius platform inside and out.<br> Identify and document bugs and common requests; share findings with internal teams.<br> Measures of Performance: How You Know You’re Doing Well Process Execution: Every project, automation task, and customer request is executed well, within reasonable timelines and completely.<br> We ensure that all work in our system is done to the best of our ability given our knowledge, tooling, and experience.<br> Customer Satisfaction: A desire to ensure a high quality of service to provide the best customer experience, by continually finding the next problem to solve, and solving it well.<br> Effective Cooperation: Work between Development and Customer Success continually to ensure our customers' needs are met and exceeded.<br> Experience: The 'Skills' that Make You Great at This Exposure to computer science fundamentals in object-oriented design.<br> 2 to 4 years of well-rounded exposure and experience developing software services and an understanding of design for scalability, performance and reliability.<br> Familiarity with professional software engineering practices across the entire development life cycle; coding standards, code reviews, source control management, build processes, testing.<br> Proficiency in the complete SDLC from Analysis to Deployment.<br> Experience building with AI tools like Cursor, Antigravity, Claude Code, etc as mandatory.<br> Working proficiency and communication skills in verbal and written English.<br> Experience or working knowledge of Google Big Query, including writing and optimizing SQL queries and working with large analytical datasets in a cloud environment.<br> Competencies: The 'Stuff' that Makes You Great at This Excellent written and verbal communication capability, with an aptitude for breaking down technical topics into easy-to-understand concepts.<br> An eye for details and specifics, you don’t shy away from data or information; and you relish an opportunity to set things straight or organize.<br> Independent problem-solving capabilities, and analytical skills.<br> You don’t give up when you don’t know the answer immediately and you're humble enough to ask for help whenever you need it.<br> Familiarity with professional software engineering practices across the entire development life cycle; coding standards, code reviews, source control management, build processes, testing.<br> Technologies - What You’ll Be Using Micronaut Cypress Docker GCP Big Query Java Jira Linux PostgreSQL VueJS VS Code Operational Mindset Strong interest, and the ability to learn other coding languages, databases, platforms and tools as needed.<br> Experience developing software services and an understanding of design for scalability, performance and reliability Ability to take a project from scoping requirements through actual launch of the project.<br> Experience with both front end & back end technologies and/or frameworks.<br> Understand the importance of solid documentation and respectful communication.<br> Isn’t afraid of the tough software problems.<br></span> </div>
<p><h4>Description</h4>
<p>Trócaire is an international NGO. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world. Trócaire works in up to 20 countries across Africa, Asia, Latin America and the Middle East. We work towards five goals:</p>
<ul>
<li>Promote access to justice;</li>
<li>Achieve climate and environmental justice;</li>
<li>Ensure women and girls’ protection, voice and influence;</li>
<li>Save lives and protect human dignity; and</li>
<li>Mobilise the public on the island of Ireland to achieve global justice.</li>
</ul>
<p>The Trócaire works through local partners and focuses on delivering an integrated humanitarian response that includes the provision of basic, food security, livelihood, and protection assistance and strengthening social cohesion within local communities. As a partnership agency, Trócaire works with a portfolio of local partner organisations to strengthen their capacities to deliver humanitarian assistance in a way that ensures compliance with international standards.</p>
<p>We are recruiting a Partnership & Advocacy Coordinator to support our work with partners in the region. The role will report to the Partnerships Program Manager (PPM). The role is based in Beirut with travel in the region, and to partner/project locations.</p>
<h4>Requirements</h4>
<h4>Advocacy support & coordination:</h4>
<ul>
<li>Support partners in the planning and implementation of advocacy initiatives, ensuring alignment with programme priorities and evidence generated through project activities and desk reviews.</li>
<li>Provide technical support to partners on advocacy approaches, including stakeholder mapping, influencing strategies, messaging, and advocacy action plans and strategies.</li>
<li>Support the design and development of advocacy-related components, including contributing to theories of change, advocacy frameworks, and strategic approaches.</li>
<li>Contribute to the development and review of research terms of reference (ToRs), and support the monitoring, review, and feedback processes related to partner-led research and advocacy outputs.</li>
<li>Support the development of advocacy outputs and engagement activities, including briefs, presentations, talking points, as well as other communication material and event content, drawing on programme learning and research.</li>
<li>Track and document advocacy activities, including key outcomes, learning, successes and challenges in the aim of identifying capacity strengthening needs and documenting outcomes for future advocacy use.</li>
</ul>
<h4>Project management support & coordination:</h4>
<ul>
<li>Support programme and project coordination across Trócaire’s partnership portfolio in Lebanon and Syria.</li>
<li>Coordinate follow up with partners on agreed workplans, deliverables, timelines and implementation progress.</li>
<li>Take ownership of specific project components or workstreams, ensuring timely and quality delivery.</li>
<li>Support donor reporting processes, including coordination with partners on narrative inputs, tracking of deliverables, and consolidation of information.</li>
<li>Contribute to proposal development and programme design processes, particularly for advocacy and capacity strengthening interventions.</li>
<li>Identify and flag implementation operational or programmatic risks or delays and support in addressing them in coordination with programme managers.</li>
</ul>
<h4>Localisation, capacity strengthening & partnerships:</h4>
<ul>
<li>Support localization and coordination efforts, identifying opportunities for joint advocacy, shared learning, and collective engagement with partners and external stakeholders.</li>
<li>Lead and support partners with organizational capacity assessments (PCAS) for technical and organizational capacities as well as the development of action plans with identified priorities.</li>
<li>Collaborate with colleagues: programme managers, Trócaire global advisors, and partners to implement the designed capacity strengthening actions and budgeted plans.</li>
<li>Organize trainings and workshops, review ToRs, provide coaching and mentoring, and review capacity strengthening materials.</li>
<li>Coordinate with the Monitoring, Evaluation, Accountability, and Learning (MEAL) team for effective monitoring and evaluation of the partnership and capacity strengthening work and impact.</li>
<li>Any other duties as requested by the line manager or Trócaire country office senior management.</li>
</ul>
<h4>Behavioural competencies in line with Trócaire’s competency framework:</h4>
<ul>
<li><strong>Leading:</strong> Reflecting our values of participation and accountability, acts to inspire and lead others to achieve their potential, demonstrating Trócaire’s values with integrity to achieve our organisation’s objectives.</li>
<li><strong>Communicating:</strong> Reflecting our value of participation, being one organisation, communicating clearly and transparently across teams, units, divisions, locations, and other external organisations. Getting our message across with impact.</li>
<li><strong>Collaborating:</strong> Reflecting our values of participation and solidarity, partnering effectively as One Trócaire organisation and, in solidarity, maintains positive relationships built on trust and respect.</li>
<li><strong>Stewardship of resources:</strong> Reflecting our value of accountability and decision-making around the best use of resources. Using our resources transparently, sustainably, ethically, fairly and with integrity; acknowledging Trócaire’s reputation in the use of resources.</li>
<li><strong>Delivering results:</strong> Reflecting our values of accountability and perseverance, getting a quality job done through effective performance, planning and decision making.</li>
<li><strong>Continual improvement & learning:</strong> Reflecting our values of participation and courage, constantly looking to learn and develop self, employees, and partners to better fulfil Trócaire’s mission.</li>
<li><strong>Flexibility & change:</strong> Reflecting our values of participation and courage, adapts positively to change and to different ways of doing things; manages or takes part in change processes in a way that is appropriate to role in the organisation.</li>
</ul>
<h4>Qualification:</h4>
<p>Third level qualification in business, human resources, social sciences, law, political sciences, development studies or related field of study.</p>
<h4>Experience:</h4>
<ul>
<li>Minimum of 3-5 years’ experience working in advocacy and partnerships within development and humanitarian programmes, preferably in the Middle East region.</li>
<li>Experience working on the humanitarian crisis and/or humanitarian advocacy in Lebanon / Syria and solid knowledge of the context.</li>
<li>Project cycle management using results frameworks and/or logical frameworks.</li>
<li>Exposure to or involvement in advocacy or policy influence, preferably in humanitarian setting and in collaboration with civil society organisations.</li>
<li>Experience of implementing capacity strengthening actions of local civil society organisations.</li>
<li>Experience of organisational development and systems strengthening.</li>
<li>Experience working through the partnership approach with civil society partners and good understanding of partnership principles.</li>
<li>Experience of working with, and a demonstrated understanding of, humanitarian standards and principles of good practice.</li>
<li>Experience of developing training materials and facilitating training to a range of audiences, and experience in mentoring and providing coaching to partner staff.</li>
<li>Experience supporting or coordinating project implementation, including tracking activities and working with partners on delivery.</li>
</ul>
<h4>Skills:</h4>
<ul>
<li>Proven strategic thinking and planning skills, including ability to think creatively, analyse and be innovative, set priorities, manage work plans and evaluate progress.</li>
<li>Demonstrated ability to lead and work in a team.</li>
<li>Excellent facilitation and capacity building skills and experience of applying them when working with individual organisations or groups of organisations.</li>
<li>Excellent written, oral and presentational communications skills.</li>
<li>Strong communication, facilitation and training skills.</li>
<li>Excellent and proven organisational skills.</li>
<li>Highly developed relationship, negotiation, and interpersonal skills.</li>
<li>Demonstrated capacity for teamwork and coordination.</li>
<li>Fluency in Arabic and excellent written and oral English.</li>
<li>Solid IT skills.</li>
<li>Strong organisational skills, initiative, ability to prioritise work.</li>
<li>Understanding of advocacy processes, stakeholder engagement, and influencing approaches.</li>
<li>Basic project management skills, including planning, coordination, and follow-up on deliverables.</li>
</ul>
<h4>Qualities:</h4>
<ul>
<li>Commitment to, and understanding of, Trócaire’s aims, values and principles, including a commitment to principles of partnership, rights-based approaches, social justice and development.</li>
<li>Willingness and ability to travel regionally.</li>
<li>Diplomacy and negotiation skills, and ability to lead and influence.</li>
<li>Flexibility and adaptability.</li>
<li>Ability to work productively in multi-cultural environments.</li>
<li>Capable of working in challenging, unstable and/or high stress contexts and environments, including volatile crisis situations.</li>
</ul>
<h4>Safeguarding programme participants - children & adults</h4>
<p>Trócaire is committed to safeguarding people within our programmes from exploitation and abuse and has specific policies on this commitment including a global code of conduct which outlines the expected behaviour and the responsibility of all staff, consultants and other organisational representatives.</p>
<h4>Diversity and inclusion</h4>
<p>We welcome diverse applicants to join our inclusive workforce. Trócaire is an equal opportunities employer. We are an organisation that embraces diversity and inclusion. We welcome applicants from diverse backgrounds to bring their experiences and perspectives to Trócaire.</p>
<h4>Benefits</h4>
<p>The job opportunity will be offered, initially, on a fixed term contract of one year and is based in Beirut, Lebanon (hybrid modality). Trócaire offers a competitive package of salary and benefits.</p></p><p></p>