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<p><strong>Key Responsibilities</strong></p><p>1. Market Research &amp; Market Intelligence</p><p>Conduct quantitative and qualitative market research to identify customer needs, market gaps, and emerging trends.</p><p>Design and execute market surveys, questionnaires, interviews, and focus groups.</p><p>Analyze customer preferences, purchasing behavior, and satisfaction levels.</p><p>Collect, validate, and interpret market data from multiple internal and external sources.</p><p>Prepare comprehensive market research reports and executive summaries.</p><p>Monitor local, regional, and international market developments.</p><p>Develop customer segmentation analyses.</p><p>2. Competitor Analysis</p><p>Monitor competitors' products, pricing strategies, promotions, and market positioning.</p><p>Benchmark competitors' strengths, weaknesses, and competitive advantages.</p><p>Conduct SWOT analyses for competitors and new market entrants.</p><p>Track competitors' marketing campaigns and product launches.</p><p>Prepare regular competitor intelligence reports.</p><p>3. Product Research &amp; Development (R&amp;D)</p><p>Identify opportunities for new product development and product improvements.</p><p>Evaluate customer feedback and market demands to support product innovation.</p><p>Coordinate product testing and concept validation.</p><p>Participate in developing new product concepts from ideation through launch.</p><p>Recommend modifications to existing products based on market findings.</p><p>Assist in packaging, branding, and product positioning decisions.</p><p>Support product lifecycle management initiatives.</p><p>4. Consumer Insights</p><p>Analyze customer buying habits and decision-making factors.</p><p>Identify customer pain points and unmet needs.</p><p>Measure customer satisfaction and brand perception.</p><p>Conduct post-launch product performance evaluations.</p><p>Recommend initiatives to improve customer experience.</p><p>5. Market Surveys</p><p>Develop survey methodologies and sampling plans.</p><p>Design questionnaires aligned with research objectives.</p><p>Coordinate survey execution across various channels.</p><p>Analyze survey results using statistical methods.</p><p>Present findings and actionable recommendations to management.</p><p>6. Business Development Support</p><p>Evaluate new business opportunities and market expansion potential.</p><p>Conduct feasibility studies for new markets and products.</p><p>Support pricing strategy development through market analysis.</p><p>Identify emerging market segments and growth opportunities.</p><p>Provide commercial insights for strategic planning.</p><p>7. Data Analysis &amp; Reporting</p><p>Analyze large datasets using statistical and analytical tools.</p><p>Prepare dashboards and KPI reports.</p><p>Develop trend analyses and forecasting models.</p><p>Present research findings to senior management.</p><p>Maintain research databases and historical market records.</p><p>8. Cross-Functional Collaboration</p><p>Work closely with Sales, Marketing, Product Development, Operations, and Finance teams.</p><p>Support marketing campaigns with market intelligence.</p><p>Participate in strategic planning meetings.</p><p>Coordinate with external research agencies when required.</p><p><strong>Key Performance Indicators (KPIs)</strong></p><p>Number of market studies completed</p><p>Accuracy and quality of research reports</p><p>Timeliness of research delivery</p><p>Number of customer surveys conducted</p><p>Survey response rate</p><p>Customer satisfaction research completion</p><p>Number of competitor analyses completed</p><p>New product opportunities identified</p><p>Product improvement recommendations implemented</p><p>Market share insights generated</p><p>Success rate of new product launches</p><p>Forecast accuracy</p><p>Management satisfaction with research quality</p><p>Research project completion within budget</p><p>Return on research initiatives'</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Marketing or a related field.<br>3 - 5 years of experience in Market Research, Marketing Analytics, Business Intelligence, Product Development, or Research &amp; Development.<br>Experience within the FMCG, Food &amp; Beverage, Manufacturing, or Consumer Goods sectors is highly preferred.<br>Experience managing market surveys and consumer research projects.</p>

<p>Role Overview: The Integration Engineer is responsible for designing, developing, and maintaining enterprise integrations across internal and external applications using Microsoft Azure Integration Services and .NET technologies. This role focuses on API development, middleware solutions, event-driven architectures, messaging platforms, and system-to-system integrations. The engineer will work closely with application teams, business stakeholders, and architects to deliver secure, scalable, and reliable integration solutions across the organization. Key Responsibilities 1. Solution Design Design and implement integration solutions using Azure services such as: Azure Logic Apps (Standard &amp; Consumption) Azure Service Bus (Queues, Topics, DLQ) Azure API Management Event Grid / Event Hub Azure Functions Translate functional requirements into scalable integration architectures. Build robust retry, error-handling, dead-lettering, and monitoring patterns. 2. Development &amp; Implementation Develop integration workflows using Logic Apps (stateful and stateless). Implement synchronous and asynchronous messaging patterns. Build APIs and connectors for internal/external system integrations. Implement CI/CD pipelines for integration components (Azure DevOps/GitHub). Build reusable components, templates, and enterprise integration patterns. 3. Service Bus &amp; Messaging Configure queues, topics, subscriptions, and rules. Implement DLQ handling, repair &amp; replay, and quarantine logic. Ensure message security, idempotency, and guaranteed delivery. 4. API Management Publish, secure, and monitor APIs using Azure API Management. Implement policies (rate limiting, caching, transformation, authentication). Manage API lifecycle and developer onboarding. 5. Monitoring &amp; Support Implement alerting and observability using: Application Insights Log Analytics Azure Monitor Troubleshoot integration failures, performance issues, and message dead-lettering. Support production workloads, ensure platform reliability, and optimize cost. 6. Security &amp; Governance Apply best practices for identity and access management (Azure AD). Implement security standards: Managed Identity, OAuth2, RBAC, Key Vault. Ensure compliance with company governance and Azure landing zone policies.</p><p><strong>Desired Candidate Profile</strong></p><p>Qualifications and Experience: Bachelor's degree in Computer Science, Software Engineering, or a related field. Strong programming skills in C# and .NET . Experience developing and consuming RESTful APIs . Experience with ASP.NET Core Web API development. Understanding of enterprise integration patterns and middleware concepts. Knowledge of synchronous and asynchronous communication mechanisms. Experience with messaging platforms such as: Azure Service Bus Strong understanding of JSON, XML, and API contracts. Experience with Azure services including: Azure Logic Apps Azure Functions Azure API Management Azure Service Bus Event Grid Cosmos DB Azure Storage Container Experience with Git and Azure DevOps. Familiarity with CI/CD pipelines and deployment automation. Understanding of authentication and security concepts including: OAuth2 OpenID Connect Managed Identity Azure Key Vault RBAC Experience troubleshooting distributed applications and integrations. Strong analytical, debugging, and problem-solving skills.</p><p>We are looking for entrepreneurs, techies, passionate, eager to learn, humble, with a positive attitude and a high level of integrity People. Flexible and willing to take challenges, work and live in coffee-producing countries, People who want to build expertise and a career in the coffee business and are ready to go the extra mile.</p>

<p>The Office &amp; Tenant Assistant is the first point of contact for visitors, employees, and tenants. The role ensures a smooth front desk operation, provides tenant support, coordinates service requests, and supports internal departments through administrative, facilities, and quality-related tasks. The role is support-focused, execution-based, and operates under guidance from managers and department heads.</p><p>1. Front Desk &amp; Visitor Management</p><p>Welcome and greet visitors in a professional and friendly manner.</p><p>Guide visitors to relevant floors, elevators, or meeting areas.</p><p>Ensure visitor comfort while waiting (water, assistance, etc.).</p><p>Notify employees of visitor arrivals and ensure prompt attendance.</p><p>2. Call Handling &amp; Communication</p><p>Answer incoming calls professionally and direct them to the correct department.</p><p>Take accurate messages and ensure timely follow-up.</p><p>Act as a communication link between tenants, internal teams, and service providers.</p><p>3. Tenant Support &amp; Relations</p><p>Serve as the primary point of contact for tenants for inquiries, complaints, and requests.</p><p>Handle tenant concerns with empathy and professionalism.</p><p>Follow up on escalated or complex issues with internal departments.</p><p>Conduct regular tenant check-ins and gather feedback.</p><p>Support community activities and events to ensure a seamless tenant experience.</p><p>4. Service Ticket &amp; Request Coordination</p><p>Manage service tickets submitted through the BDD application.</p><p>Track, document, and follow up on all tickets until closure.</p><p>Coordinate with IT, Engineering, Procurement, and Accounting for resolutions.</p><p>For requests requiring quotations:</p><p>o Obtain and share quotations.</p><p>o Follow up on approvals.</p><p>o Confirm completion of works.</p><p>Prepare weekly ticketing and tenant support reports.</p><p>5. Facility &amp; Service Provider Coordination (Support Role)</p><p>Support the monitoring of cleaning, maintenance, security, and valet teams.</p><p>Report service issues, incidents, and operational risks.</p><p>Follow up on corrective actions with service providers.</p><p>Support inspections and quality checks when requested.</p><p>6. Administrative &amp; Internal Support</p><p>Support Accounting with:</p><p>o Receiving invoices and documents.</p><p>o Coordinating messenger deliveries.</p><p>o Handling petty cash reports and invoice sharing.</p><p>Support HR with:</p><p>o Internal event coordination.</p><p>o Uniform records.</p><p>o Expat papers follow-up.</p><p>o Proxies for messengers.</p><p>o Employee birthday visuals (Canva).</p><p>7. Office &amp; Facilities Administration</p><p>Manage kitchen supplies, snack bar, and stationery.</p><p>Monitor inventory and submit replenishment requests.</p><p>Ensure shared spaces are clean and report issues.</p><p>Conduct basic office checks and report damages.</p><p>Scan and maintain maintenance contracts.</p><p>8. Access Cards &amp; Connectivity Support</p><p>Coordinate access card requests with IT and BDD.</p><p>Report lost or faulty cards.</p><p>Support tenants with Ogero landline and internet connectivity processes.</p><p>9. Messenger &amp; Delivery Coordination</p><p>Distribute tasks fairly among messengers.</p><p>Track deliveries using the messenger tracking sheet.</p><p><strong>Desired Candidate Profile</strong></p><p>Diploma or Bachelor s degree in Business Administration or related field.</p><p>1 3 years of experience in reception, admin, or customer service roles.</p><p>Strong communication and interpersonal skills.</p><p>High attention to detail and organization.</p><p>Ability to multitask and follow up on tasks.</p><p>Basic knowledge of MS Office and ticketing systems.</p><p>Customer-focused and solution-oriented mindset.</p>

<p>Toters is a tech-driven e-commerce and delivery platform designed to seamlessly connect merchants, shoppers, and customers with just a click. Our dedication to excellence motivates us to continuously upgrade and improve the online shopping experience. By utilizing technology, we ensure that our merchants, shoppers, and customers receive faster and more efficient service every day.</p><p>The HR Officer plays a key role in supporting the employee lifecycle by managing recruitment, onboarding, employee relations, HR administration, and employee engagement initiatives. This role works closely with employees, hiring managers, and HR team members to deliver efficient HR services, ensure compliance with labor regulations, and contribute to a positive and engaging workplace culture.</p><p>Key Responsibilities</p><ul><li>1. Recruitment &amp; Onboarding</li><ul><li>Develop and implement recruitment strategies to attract qualified talent across different functions.</li><li>Coordinate and conduct interviews, facilitate candidate assessments, and support the end-to-end recruitment process.</li><li>Manage the onboarding process for new hires, ensuring a smooth and positive employee experience.</li><li>Work closely with hiring managers and HR team members to understand hiring needs and maintain an effective candidate pipeline.</li><li>Ensure all required onboarding documentation is completed and employee records are accurately maintained.</li></ul><li>2. Employee Relations</li><ul><li>Serve as a point of contact for employees regarding HR-related inquiries, concerns, and requests.</li><li>Support the resolution of employee concerns and workplace issues in a fair, timely, and professional manner.</li><li>Promote open communication and contribute to a positive employee experience.</li><li>Support the implementation of HR policies and procedures across the organization.</li></ul><li>3. HR Administration &amp; Compliance</li><ul><li>Ensure HR processes and practices comply with applicable labor laws and company policies.</li><li>Manage employee documentation, including employment contracts, NSSF registrations, and other required HR records.</li><li>Maintain accurate and up-to-date employee files and HR systems.</li><li>Prepare employment letters, HR documents, and other employee-related requests.</li><li>Support HR reporting, audits, and administrative processes.</li><li>Stay informed about changes in labor regulations and support the implementation of required updates.</li></ul><li>4. Payroll &amp; Employee Records Support</li><ul><li>Support payroll processes by ensuring accurate and timely updates of employee information.</li><li>Coordinate with relevant teams to ensure employee data, attendance, and other payroll-related information are accurately maintained.</li><li>Address employee inquiries related to HR records and payroll-related documentation.</li></ul><li>5. Culture &amp; Engagement</li><ul><li>Support the planning and execution of employee engagement initiatives and company events.</li><li>Promote and reinforce company values and culture across the organization.</li><li>Contribute to initiatives that enhance employee engagement and workplace experience.</li></ul></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Human Resources, Business Administration, or a related field.</p><p>2 3 years of experience in Human Resources.</p><p>Strong understanding of HR practices, processes, and labor regulations.</p><p>Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels.</p><p>Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize workload effectively.</p><p>High level of integrity and professionalism in handling confidential information.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>AdOnTrack is seeking a Growth Partner Manager to develop business relationships with advertisers, asset owners, business networks, and Growth Partners across our 9+ physical advertising channels, including vehicle fleets, gas stations, sports hubs, restaurants, supermarkets, delivery networks, kiosks, beauty and wellness locations, and co-working spaces.</p><p>The role involves identifying and contacting relevant businesses, explaining the AdOnTrack advertising and asset-monetization model, onboarding advertisers and asset owners, registering and tracking referrals, following up through activation, and recruiting and supporting additional Growth Partners. The successful candidate will be expected to build and manage an independent pipeline and create genuine commercial activity. AdOnTrack provides the platform, channel information, attribution tools, onboarding materials, campaign support, measurement, and settlement infrastructure.</p><p>This is a commission-based independent contractor opportunity and does not include a fixed salary or guaranteed income. Earnings depend on valid, collected customer activity and active campaigns.</p><p>The compensation structure is as follows. The person earns 5% of net collected campaign spend from advertisers they directly refer and activate for as long as the related activity remains valid and active. They earn 3% of valid payouts made by AdOnTrack to asset owners they directly refer and activate for as long as the related activity remains valid and active. They receive a one-time $50 bonus after a directly referred advertiser launches and pays for a qualifying first campaign. They receive a one-time $50 bonus after a directly referred asset owner receives a qualifying paid campaign booking and the campaign becomes operationally valid or produces the first valid payout.</p><p>The manager may also recruit and actively support Growth Partners. For directly recruited and actively supported Growth Partners, the manager earns a 15% override on the valid, collected recurring commissions earned by those partners. The initial pilot arrangement may begin at 10% and increase after performance is demonstrated. The manager also receives a one-time $20 bonus when a directly recruited Growth Partner generates their first legitimate AdOnTrack income. This is a single-level management override and does not apply to registrations alone or to an unlimited multi-level network.</p><p>Commissions and bonuses are not paid on unpaid, refunded, fraudulent, duplicate, or self-referred activity. Attribution, payment timing, qualification requirements, termination, and post-termination terms will be defined in the written agreement. Candidates should understand that this role is suitable for someone comfortable with performance-based income and independent business development.</p><p>To apply, please describe your experience in business development, sales, advertising, partnerships, merchant acquisition, or channel development; the industries and locations where you have relevant business relationships; the first 20 organizations or networks you would approach; and how you would seek to activate your first five advertisers, asset owners, or Growth Partners.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Business development; partnership development; B2B sales; advertising sales; merchant acquisition; channel sales; affiliate and referral marketing; network development; asset-owner or venue partnerships; lead generation; prospecting; relationship management; negotiation; follow-up; customer onboarding; pipeline management; CRM and referral tracking; partner recruitment; partner training and support; remote and independent work; strong written and verbal communication; ethical and transparent sales practices; ability to work with performance-based commission and no fixed salary.</p></div>

<p>Result of Service The ultimate result of the service is to improve key messages and findings of the report. Work Location Remotely Expected duration 10 Days Duties and Responsibilities Background Arab countries have introduced important revenue and expenditure reforms, however, recent conflicts have reduced regional GDP by an estimated 3.5 per cent, disrupted trade and investment, increased energy and food-price volatility, and weakened investor confidence across the region. The wider economic shock from the conflict could push 18 to 23.4 million additional children into poverty by the end of 2026. Several countries have adopted fiscal measures to absorb these shocks, protect vulnerable groups and support recovery. Social spending is critical in this regard. Average social expenditure in the Arab region for essential services such as education, health and social protection stands at 10.6 per cent of GDP, compared with a global average of 17.3 per cent of GDP in 2022. Governments need to improve the prioritization, adequacy, financing and delivery of social expenditure while assessing its equity, efficiency and effectiveness in reaching children, older persons, women and people in conflict-affected situations. Maintaining, or even increasing essential investments in children during economic downturns supports future productivity, human capital formation and long-term growth. This is especially important for energy-importing and middle-income countries facing constrained fiscal space and growing pressure on essential services. ESCWA and UNICEF are producing a report on Safeguarding social spending in the Arab States: Resilience of public finance systems amid geopolitical shocks and crises to support governments in building resilient public financial management systems for social sector budgeting during geopolitical shocks and crises. Prepared ahead of the Arab Public Finance and Budgeting Forum, the report s insights and findings will serve to frame and inform the Forum s deliberations. Duties and Responsibilities The main duties and responsibilities of the peer reviewer are the following: Undertake a critical review of the report; Provide written feedback (1 2 pages) covering different aspects of the draft report and its key messages, and undertake supplementary research, as needed; Prepare a concise summary of the report, highlighting its main findings and key messages, along with policy recommendations to strengthen the report and inform the discussions to be held during the Arab Public Finance and Budgeting Forum.</p><p><strong>Desired Candidate Profile</strong></p><p>A Master's degree or equivalent in economics, finance, or a related field is required. A PhD is desirable. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 7 years of experience in the field of public finance/macroeconomics, development economics or related field is required. Publications in peer reviewed journal in related field is desirable. Experience of Arab region development context is desirable. Languages English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English is required. Knowledge of Arabic is desirable. Note: Fluency equals a rating of fluent in all four areas (speak, read, write, and understand) and Knowledge of equals a rating of confident in two of the four areas.</p>

<p>Primary responsibilities Own assigned customer issues from intake through resolution, including investigation, communication, escalation, testing, documentation, and follow-up. Conduct structured discovery with customers to clarify ambiguous requests, understand the underlying workflow, define the technical problem, and agree on what a successful result should accomplish. Triage software and data issues by reproducing reported behavior, reviewing application settings, examining records, reading logs and code, and identifying likely root causes. Resolve data discrepancies carefully and completely, including determining how the issue occurred and whether a broader correction or preventive change is needed. Learn to read and write code, queries, dictionaries, and support utilities in Keystone's Rocket UniVerse and MultiValue environment. Translate customer business needs into clear requirements, examples, acceptance criteria, and technical work for developers. Coordinate delivery across customers, product specialists, developers, and other technical resources, keeping the work moving and identifying decisions or blockers early. Support implementations, conversions, upgrades, annual processing, testing, and other customer projects. Test software changes and integrations using realistic business scenarios and confirm that fixes address the original issue without creating new problems. Help customers connect Keystone applications with other systems through file exchanges, APIs, imports, exports, and related integration processes. Support rollout and adoption by validating solutions in the customer's environment, explaining changes, monitoring early use, and addressing issues that emerge after deployment. Use AI-assisted tools responsibly to learn application behavior, summarize technical findings, develop test cases, improve documentation, and accelerate routine technical work while validating all output. Create and maintain useful internal documentation, troubleshooting guides, known-issue notes, and customer-facing instructions. Identify recurring issues and recommend improvements to software, processes, training, or documentation. Turn effective one-time solutions into repeatable support procedures, implementation checklists, test cases, utilities, or product recommendations.</p><p><strong>Desired Candidate Profile</strong></p><p>Professional experience in software support, application analysis, implementation, quality assurance, business systems, development, or a similar technical customer-facing role. Strong analytical skills and the persistence to work through incomplete information, difficult data, and issues that do not reproduce immediately. Enough coding or scripting experience to read application logic, understand data movement, and make or validate targeted technical changes. Ability to connect business processes to application behavior and explain technical issues clearly to customers and coworkers. Excellent spoken and written English, strong listening skills, and confidence working directly with customers. Demonstrated ownership, organization, attention to detail, and follow-through across issues that may require coordination among several people. Ability to work through ambiguity, make progress with incomplete information, and keep customers and internal teams aligned as the solution develops. Ability and willingness to learn mature technologies while also using newer tools and methods where they improve the work. Preferred experience Rocket UniVerse, UniData, or another MultiValue application environment. Business applications for school districts or local governments, particularly financial reporting, general ledger, purchasing, accounts payable, accounts receivable, payroll, tax billing and collection, utility billing, planning and zoning, or business licensing. Data conversion, reconciliation, imports, interfaces, report writing, or production data support. Software testing, release validation, implementation projects, or customer training. REST APIs, JSON, XML, secure file transfer, or other system-integration methods. School district, local government, or other public-sector operations.</p>

<p>Serve as the primary PACS technical support resource for customer healthcare IT projects. Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues. Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner. Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution. Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues. Monitor and triage support queues, assigning tickets to the appropriate product or functional teams. Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system. Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts. Ensure compliance with healthcare regulatory standards and internal IT policies. Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance. Deliver product and service training to administrators, service-level users, and customers as needed. Perform RIS/PACS system updates, upgrades, and maintenance activities. Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions. Integrate and support solutions within public cloud environments and healthcare imaging platforms. Design, implement, document, and support technical solutions that meet customer and organizational requirements. Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success. Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency. Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.</p><p><strong>Desired Candidate Profile</strong></p><p>Requirements Bacheloru2019s degree in Information Technology, Healthcare Informatics, or a related field, or equivalent professional experience. Minimum of 5 years of experience in IT support roles. Minimum of 3 years of experience in a similar healthcare or radiology-focused technical support role. Strong knowledge of Windows operating systems (Windows 7 and above, Windows Server). Strong Linux system administration and command-line experience. Experience with MSSQL database management and relational database technologies. Strong understanding of networking concepts, troubleshooting, and infrastructure support. Experience supporting PACS, RIS, DICOM, HL7, EMR, and other healthcare IT systems. Proven experience troubleshooting complex software applications and healthcare technology solutions. Experience with public cloud environments and cloud-based integrations. Familiarity with scripting, data serialization, and reporting tools such as SSRS. Strong understanding of PC/server hardware platforms and general IT infrastructure. Experience using ticketing systems and ITIL-based support processes.</p><p>Soft Skills Strong troubleshooting, analytical thinking, and critical problem-solving skills. Strong customer service, relationship management, and call center support experience. Excellent written and verbal communication skills with both technical and non-technical audiences. Excellent English communication skills. Ability to manage multiple priorities and work effectively under pressure. Ability to collaborate effectively across cross-functional technical and business teams. Ability to build and maintain strong customer relationships through proactive communication and technical guidance.</p><p>Working Conditions Flexibility to work varied schedules and participate in on-call rotations as required. Availability to support customers and collaborate with teams across US time zones. Remote work environment with occasional coordination across international teams.</p>

<p>We are seeking an experienced and highly organized ERP Operations Manager to oversee the successful execution of multiple Odoo ERP projects and manage a team of ERP Functional Consultants. The ideal candidate will be responsible for coordinating project activities, monitoring project performance, allocating resources, supervising consultants, managing client escalations, and ensuring that all implementations are delivered according to agreed timelines, budgets, quality standards, and client expectations. The ERP Operations Manager will serve as a key link between the General Manager, project teams, technical developers, consultants, and clients, ensuring effective communication and smooth execution across the organization's ERP operations. Key Responsibilities 1. ERP Project Management &amp; Oversight Oversee multiple Odoo ERP implementation projects simultaneously from initiation through post-go-live support. Monitor project scope, timelines, deliverables, resources, risks, and overall performance. Ensure projects remain aligned with agreed business requirements, implementation methodology, and commercial objectives. Establish priorities and coordinate activities across multiple concurrent projects. Identify project delays, risks, scope changes, and resource constraints and take corrective action. Escalate critical issues to the General Manager with clear analysis and recommended solutions. 2. Team Management &amp; Supervision Lead, supervise, and support a team of ERP Functional Consultants and project team members. Assign consultants to projects based on workload, expertise, availability, and project requirements. Monitor individual and team performance, productivity, utilization, and deliverables. Conduct regular project and team meetings to review progress, challenges, and priorities. Provide coaching, mentoring, and professional development to consultants. Establish and maintain clear performance expectations, KPIs, and quality standards. Identify training needs and support continuous improvement of the consulting team. 3. Project Planning &amp; Resource Allocation Develop and maintain project plans, implementation schedules, milestones, and resource requirements. Ensure appropriate allocation of functional and technical resources across projects. Balance competing project priorities and optimize team utilization. Anticipate upcoming resource requirements and coordinate staffing accordingly. Monitor consultant workload to prevent bottlenecks and ensure timely project delivery. 4. Client &amp; Stakeholder Management Maintain oversight of key client relationships throughout the implementation lifecycle. Support consultants in handling complex client requirements, escalations, and difficult situations. Participate in important client meetings, project kick-offs, steering committees, and progress reviews. Ensure client expectations are clearly understood, properly managed, and aligned with the agreed project scope. Act as the escalation point for major functional, operational, or project-related issues. Ensure high levels of client satisfaction and support long-term client relationships. 5. ERP Implementation Quality Control Ensure consultants follow established Odoo implementation methodologies, processes, and documentation standards. Review and monitor requirements gathering, business process analysis, configuration, testing, training, and go-live activities. Ensure functional specifications and project documentation are complete and accurate. Oversee UAT preparation, issue tracking, validation, and resolution. Conduct quality reviews and project health checks throughout the implementation lifecycle. Ensure proper handover from implementation to post-go-live support. 6. Coordination with Technical Teams Coordinate closely with developers, technical consultants, and other technical resources. Ensure functional requirements are clearly translated into technical specifications. Prioritize and monitor customization and development requests across projects. Facilitate communication between functional and technical teams to resolve implementation issues. Ensure customizations remain aligned with business requirements and project scope. Monitor development dependencies and their impact on project timelines. 7. Operational &amp; Performance</p>

<p>Qualifications</p> <p>Bachelor's degree in Marketing or a related field.</p> <p>3 5 years of experience in Market Research, Marketing Analytics, Business Intelligence, Product Development, or Research &amp; Development.</p> <p>Experience within the FMCG, Food &amp; Beverage, Manufacturing, or Consumer Goods sectors is highly preferred.</p> <p>Experience managing market surveys and consumer research projects.</p> <p>Key Responsibilities</p> <p>1. Market Research &amp; Market Intelligence</p> <p>Conduct quantitative and qualitative market research to identify customer needs, market gaps, and emerging trends.</p> <p>Design and execute market surveys, questionnaires, interviews, and focus groups.</p> <p>Analyze customer preferences, purchasing behavior, and satisfaction levels.</p> <p>Collect, validate, and interpret market data from multiple internal and external sources.</p> <p>Prepare comprehensive market research reports and executive summaries.</p> <p>Monitor local, regional, and international market developments.</p> <p>Develop customer segmentation analyses.</p> <p>2. Competitor Analysis</p> <p>Monitor competitors' products, pricing strategies, promotions, and market positioning.</p> <p>Benchmark competitors' strengths, weaknesses, and competitive advantages.</p> <p>Conduct SWOT analyses for competitors and new market entrants.</p> <p>Track competitors' marketing campaigns and product launches.</p> <p>Prepare regular competitor intelligence reports.</p> <p>3. Product Research &amp; Development (R&amp;D)</p> <p>Identify opportunities for new product development and product improvements.</p> <p>Evaluate customer feedback and market demands to support product innovation.</p> <p>Coordinate product testing and concept validation.</p> <p>Participate in developing new product concepts from ideation through launch.</p> <p>Recommend modifications to existing products based on market findings.</p> <p>Assist in packaging, branding, and product positioning decisions.</p> <p>Support product lifecycle management initiatives.</p> <p>4. Consumer Insights</p> <p>Analyze customer buying habits and decision-making factors.</p> <p>Identify customer pain points and unmet needs.</p> <p>Measure customer satisfaction and brand perception.</p> <p>Conduct post-launch product performance evaluations.</p> <p>Recommend initiatives to improve customer experience.</p> <p>5. Market Surveys</p> <p>Develop survey methodologies and sampling plans.</p> <p>Design questionnaires aligned with research objectives.</p> <p>Coordinate survey execution across various channels.</p> <p>Analyze survey results using statistical methods.</p> <p>Present findings and actionable recommendations to management.</p> <p>6. Business Development Support</p> <p>Evaluate new business opportunities and market expansion potential.</p> <p>Conduct feasibility studies for new markets and products.</p> <p>Support pricing strategy development through market analysis.</p> <p>Identify emerging market segments and growth opportunities.</p> <p>Provide commercial insights for strategic planning.</p> <p>7. Data Analysis &amp; Reporting</p> <p>Analyze large datasets using statistical and analytical tools.</p> <p>Prepare dashboards and KPI reports.</p> <p>Develop trend analyses and forecasting models.</p> <p>Present research findings to senior management.</p> <p>Maintain research databases and historical market records.</p> <p>8. Cross-Functional Collaboration</p> <p>Work closely with Sales, Marketing, Product Development, Operations, and Finance teams.</p> <p>Support marketing campaigns with market intelligence.</p> <p>Participate in strategic planning meetings.</p> <p>Coordinate with external research agencies when required.</p> <p>Key Performance Indicators (KPIs)</p> <p>Number of market studies completed</p> <p>Accuracy and quality of research reports</p> <p>Timeliness of research delivery</p> <p>Number of customer surveys conducted</p> <p>Survey response rate</p> <p>Customer satisfaction research completion</p> <p>Number of competitor analyses completed</p> <p>New product opportunities identified</p> <p>Product improvement recommendations implemented</p> <p>Market share insights generated</p> <p>Success rate of new product launches</p> <p>Forecast accuracy</p> <p>Management satisfaction with research quality</p> <p>Research project completion within budget</p> <p>Return on research initiatives'</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Marketing or a related field.</p> <p>3 5 years of experience in Market Research, Marketing Analytics, Business Intelligence, Product Development, or Research &amp; Development.</p> <p>Experience within the FMCG, Food &amp; Beverage, Manufacturing, or Consumer Goods sectors is highly preferred.</p> <p>Experience managing market surveys and consumer research projects.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Lasting Dynamics is an award-winning international software development company specializing in custom engineering, SaaS platforms, and mobile apps. Founded in Italy in 2015 by Michele Cimmino after starting as a freelance practice in 2010, the group has expanded across Europe, Norway, and the Middle East (serving as a tech partner tied to Dubai's royal family offices).</p><br><br>Job Description<br><p><strong>About Lasting Dynamics</strong></p><br><p>Lasting Dynamics is an independent software company founded in 2015, built without external investments. We grow through long-term partnerships rather than high-volume delivery.</p><br><p>Many of our partners come to us after unsuccessful outsourcing experiences and stay with us for years. We deliver complex web and mobile solutions with a strong focus on quality and accountability.</p><br><p>We're now entering a new growth phase: scaling our team, strengthening engineering standards, and integrating AI into our core workflows.</p><br><p><strong>About the role</strong></p><br><p>We're looking for a Full Stack Developer with interest or experience in AI tools to join our team remotely.</p><br><p>You'll work on real projects for international clients, contributing to both frontend and backend development. You will collaborate with designers, product owners, and other developers, while progressively building more autonomy and technical responsibility.</p><br><p>AI tools such as Claude, Cursor, GitHub Copilot or similar are part of how we work. You'll use them to improve productivity, support code quality, and explore better technical solutions, while maintaining direct responsibility over what you build.</p><br><p>This role is ideal for someone with at least 2 years of experience who wants to grow in a structured international environment and become stronger as a full stack developer.</p><br><p><strong>What You'll Do</strong></p><br><ul><li>Develop and maintain web applications using modern technologies</li><li>Work across both frontend and backend</li><li>Use AI tools to improve productivity and code quality</li><li>Collaborate with designers, product owners, and other developers</li><li>Write clean, maintainable, and testable code</li><li>Participate in code reviews and technical discussions</li><li>Contribute to the continuous improvement of our development workflow</li></ul><p><strong>Must-Have requirements</strong></p><br><ul><li>3+ years of software development experience</li><li>Experience building web applications across frontend and backend</li><li>Experience with JavaScript/TypeScript and modern web development</li><li>Experience with React, Node.js, REST APIs, and relational databases</li><li>Good understanding of clean code, testing, and maintainability</li><li>Familiarity with AI coding tools such as Claude, Cursor, GitHub Copilot, or similar</li><li>Problem-solving mindset and willingness to grow</li><li>Good professional English communication skills</li><li>Ability to work remotely with responsibility, communication, and reliability</li></ul><p><strong>Nice-to-Have</strong></p><br><ul><li>Experience with Next.js, React Native, or Redux Toolkit</li><li>Experience with PostgreSQL</li><li>Experience with Python or Golang</li><li>Knowledge of cloud platforms such as AWS, GCP, or Azure</li><li>Previous experience working in remote or international teams</li><li>Interest in AI, LLMs, automation, or autonomous agents</li></ul><p>What We Offer</p><br><ul><li>Complex and meaningful projects for international clients</li><li>Compensation in euros, discussed according to experience and fit</li><li>AI-integrated development environment</li><li>Clear growth path</li><li>International and collaborative team</li><li>Structured environment with solid engineering standards</li><li>Full-time remote position with a long-term perspective</li><li>Regular collaboration with experienced developers and technical leads</li><li>A working environment focused on quality, ownership, and continuous improvement</li></ul><br><br> </div>

<p><h4>Toloka AI and Mindrift Overview</h4> <p>Toloka AI supports frontier model post-training by building domain-specific reinforcement learning environments, tasks, and evaluation frameworks designed by real practitioners.<br> Mindrift, powered by Toloka — a leading enterprise AI and machine learning data partner since 2014 — connects top domain experts with cutting-edge AI initiatives. Backed by Toloka’s deep expertise in scalable data generation, crowd technology, and applied ML systems, Mindrift enables experts to shape how next-generation generative models learn, reason, and perform.</p> <h4>Management Consulting Domain Launch</h4> <p>We are launching a management consulting domain focused on translating real-world consulting engagements into structured learning environments for advanced AI systems. To do this credibly, we are assembling a team of strategy consultants from top-tier firms who can convert authentic project experience into end-to-end examples — from problem structuring and work planning to analysis, synthesis, and client-ready recommendations.<br> You will join a growing team of consultants from leading strategy firms shaping how AI learns high-level business reasoning.</p> <h4>Important</h4> <p>This role is exclusively for consultants with direct experience at a top-tier strategy consulting firm. If you do not have hands-on project experience at one of the firms listed below, please do not apply. This requirement ensures the domain is built by practitioners trained to the highest standards of structured problem-solving and client delivery.</p> <p><strong>Eligible firms:</strong> McKinsey & Company, Boston Consulting Group (BCG), Bain & Company, Oliver Wyman, Roland Berger, Monitor Deloitte (Deloitte S&C), EY-Parthenon, Kearney, and Strategy& (PwC).</p> <h4>Who We’re Looking For</h4> <p>Consultants with 3+ years of experience at one of the firms listed above, with hands-on project experience in:</p> <ul> <li>Structuring ambiguous client problems into workable analytical plans</li> <li>Building financial models, market analyses, or synthesized findings from messy inputs</li> <li>Producing client-ready deliverables under time pressure</li> <li>Forming and defending recommendations under uncertainty</li> </ul> <p>No deep technical background is required — we will onboard you on the lightweight tools involved.</p> <h4>What You’ll Do</h4> <ul> <li>Build realistic consulting project environments — create detailed project scenarios grounded in real engagement dynamics: industry context, financials, constraints, conflicting inputs, and incomplete information.</li> <li>Design structured consulting tasks for AI agents — break projects into discrete tasks that mirror real consulting work: market sizing, commercial due diligence, cost optimization, growth strategy, operational diagnosis, benchmarking, and more.</li> <li>Define evaluation criteria and quality standards — develop grading frameworks, evaluation rubrics, and golden-answer solutions for each task, used to train and calibrate an LLM-based grading system that evaluates AI outputs at scale.</li> </ul> <p>This is a remote, project-based, individual-contributor role focused on analytical design and evaluation.</p> <h4>Skills & Requirements</h4> <ul> <li>3+ years at McKinsey, BCG, Bain, Oliver Wyman, Roland Berger, Monitor Deloitte, EY-Parthenon, Kearney, or Strategy&</li> <li>Strong structured problem-solving and hypothesis-driven thinking</li> <li>Ability to translate vague problems into clear analytical steps and deliverables</li> <li>High attention to logical consistency and output quality</li> <li>Independent, self-directed working style</li> <li>Clear written English (B2+)</li> </ul> <h4>Compensation</h4> <p>On this project, contributors can earn up to $60 per hour equivalent, depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p><h4>Toloka AI and Mindrift Overview</h4> <p>Toloka AI supports frontier model post-training by building domain-specific reinforcement learning environments, tasks, and evaluation frameworks designed by real practitioners.<br> Mindrift, powered by Toloka — a leading enterprise AI and machine learning data partner since 2014 — connects top domain experts with cutting-edge AI initiatives. Backed by Toloka’s deep expertise in scalable data generation, crowd technology, and applied ML systems, Mindrift enables experts to shape how next-generation generative models learn, reason, and perform.</p> <h4>Management Consulting Domain Launch</h4> <p>We are launching a management consulting domain focused on translating real-world consulting engagements into structured learning environments for advanced AI systems. To do this credibly, we are assembling a team of strategy consultants from top-tier firms who can convert authentic project experience into end-to-end examples — from problem structuring and work planning to analysis, synthesis, and client-ready recommendations.<br> You will join a growing team of consultants from leading strategy firms shaping how AI learns high-level business reasoning.</p> <h4>Important Eligibility Requirement</h4> <p>This role is exclusively for consultants with direct experience at a top-tier strategy consulting firm. If you do not have hands-on project experience at one of the firms listed below, please do not apply. This requirement ensures the domain is built by practitioners trained to the highest standards of structured problem-solving and client delivery.</p> <p><strong>Eligible firms:</strong> McKinsey & Company, Boston Consulting Group (BCG), Bain & Company, Oliver Wyman, Roland Berger, Monitor Deloitte (Deloitte S&C), EY-Parthenon, Kearney, and Strategy& (PwC).</p> <h4>Who We’re Looking For</h4> <p>Consultants with 3+ years of experience at one of the firms listed above, with hands-on project experience in:</p> <ul> <li>Structuring ambiguous client problems into workable analytical plans</li> <li>Building financial models, market analyses, or synthesized findings from messy inputs</li> <li>Producing client-ready deliverables under time pressure</li> <li>Forming and defending recommendations under uncertainty</li> </ul> <p>No deep technical background is required — we will onboard you on the lightweight tools involved.</p> <h4>What You’ll Do</h4> <ul> <li>Build realistic consulting project environments — create detailed project scenarios grounded in real engagement dynamics: industry context, financials, constraints, conflicting inputs, and incomplete information.</li> <li>Design structured consulting tasks for AI agents — break projects into discrete tasks that mirror real consulting work: market sizing, commercial due diligence, cost optimization, growth strategy, operational diagnosis, benchmarking, and more.</li> <li>Define evaluation criteria and quality standards — develop grading frameworks, evaluation rubrics, and golden-answer solutions for each task, used to train and calibrate an LLM-based grading system that evaluates AI outputs at scale.</li> </ul> <p>This is a remote, project-based, individual-contributor role focused on analytical design and evaluation.</p> <h4>Skills & Requirements</h4> <ul> <li>3+ years at McKinsey, BCG, Bain, Oliver Wyman, Roland Berger, Monitor Deloitte, EY-Parthenon, Kearney, or Strategy&</li> <li>Strong structured problem-solving and hypothesis-driven thinking</li> <li>Ability to translate vague problems into clear analytical steps and deliverables</li> <li>High attention to logical consistency and output quality</li> <li>Independent, self-directed working style</li> <li>Clear written English (B2+)</li> </ul> <h4>Compensation</h4> <p>On this project, contributors can earn up to $60 per hour equivalent, depending on their level and pace of contribution.<br> Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p></p><p></p>

<p>The incumbent reports to the assigned Senior TVET Instructor or Deputy Principal of Training Centre as applicable.</p><p>Responsibilities Supports the design and development of learning programmes and curricula including supporting in organizing and conducting occupational and competency analyses within their area of specialization, drafting programme profiles, learning guides and manuals, assessing and integrating new and emerging technologies into the subject specializations, and assisting in integrating career guidance and counselling in the learning programmes. Facilitates the delivery of the school-based and work-based learning programmes assigned to them including designing and preparing training venues, identifying and proper utilizing of the facilities and equipment, selecting the trainees, developing inclusive training (lessons) plans, facilitating and managing learning in classrooms, laboratories, workshops, and workplaces, employing adult learning strategies including integrating trainees with disabilities and special learning needs, and mainstreaming Occupational Health and Safety (OSH) and core skills for life and work in the learning delivery. Designs student assessments both formative and summative assessments, practice-based and knowledge-based skills tests; Develops assessment sheets, grids and inclusive skills assessment implementation plans including assessment of core skills and Occupational Safety and Health (OSH); Conducts knowledge and practice-based assessments and tests according to the assessment implementation plan. Builds linkages with employers, workers, and TVET instructors in their specialisations; Collects and utilises available labour market information (LMI) for their training courses; supports conducting and analysing skills needs and anticipation assessments, employers surveys, trainees and graduate trace studies to identify skills gaps, needs, and mismatches for their learning programmes. Applies quality assurance tools and processes across the training cycle of their training courses according to UNRWA TVET Quality Assurance Framework. Supports TVET greening and digitalization initiatives and activities; Designs and implements green and digital learning programmes; Integrates green and digital skills into their training courses; Develops and facilitates synchronous and asynchronous training sessions. Collaborates with other instructors and staff members in coordinating the teaching and learning process, keeping respectful environment at the Centre, maintaining order and discipline in the Centre, and implementing well-organized co-curricular activities, supporting the design and implementation of the Occupational Health and Safety (OSH) measures and tools and reports on incidents and risks in the Centre. Performs such other duties as may be assigned</p><p><strong>Desired Candidate Profile</strong></p><p>Competencies UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Following Instructions and Procedures Relating and Networking Creating and Innovating Applying Technical Expertise Planning and Organizing Education A university degree of four years from an accredited educational institution in an approved course of study with major specialization in the field of subject taught. Job - Specific Qualification Not available. Work Experience No experience at this entry level of TVET Instructor (Paramadic) - grade 11, is required Applicants are required to mention if they have close relative(s) in UNRWA (mother, father, daughter, son, sister brother), please provide full name(s) and relationship. If applicable, please provide further details below. Applicants are required to mention if they are a Palestine refugee. If yes, please provide your Registration Card Number. Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organisations, academic institutions, political organisations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post. Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A yes answer doesn t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. Languages English and French are the working languages of the United Nations Secretariat. For this job opening, English and Arabic are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult)</p>

Department Service Center <br>The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. <br>Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

Department Service Center <br>The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. <br>Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

About the Employer <br>The Employer is a leading ERP implementation partner in Lebanon, delivering tailored business solutions to clients across various industries. Their mission is to help organizations streamline operations, improve efficiency, and achieve sustainable growth through world-class ERP systems. <br> <br>Job Summary <br>We are seeking an ERP Functional Consultant with proven experience in ERP implementation to join our Client’s dynamic team. The ideal candidate will act as the bridge between the Employer’s clients’ business needs and the Employer’s technical team, ensuring the successful delivery of customized ERP solutions. <br> <br>Key responsibilities <br>• Requirement Gathering: Meet with clients to understand their business processes, needs, and pain points. <br>• Business Process Analysis: Map client requirements to the ERP’s functionalities and identify gaps. <br>• Solution Design: Configure the ERP modules to align with client business workflows. <br>• Implementation: Lead module setup, testing, and deployment across multiple departments. <br>• Training & Support: Provide end-user training and prepare documentation/user manuals. <br>• Project Coordination: Work closely with technical developers to ensure timely and accurate customization. <br>• Testing & Validation: Conduct functional testing, UAT, and system validation before go-live. <br>• Client Relationship Management: Serve as the primary functional contact throughout the project lifecycle. <br>• Post-Go-Live Support: Provide ongoing assistance and process optimization guidance. <br>Required skills & qualifications <br>• Bachelor’s degree in Business Administration, Accounting, Finance, Industrial Engineering, Information Systems, or related field. <br>• Minimum 2–3 years of experience in ERP implementation (Odoo experience is highly preferred). <br>• Strong understanding of business processes in one or more of the following areas: Accounting, Inventory, Sales, Purchasing, Manufacturing, HR, or CRM. <br>• Excellent analytical, problem-solving, and process-mapping skills. <br>• Proficiency in both English and Arabic; French is a plus. <br>• Strong communication and presentation abilities. <br>• Ability to work independently and as part of a team under tight deadlines. <br>Preferred Skills <br>• Hands-on experience with Odoo Community or Enterprise editions. <br>• Knowledge of database concepts and basic understanding of Python (for functional-technical discussions). <br>• PMP, Agile, or other project management methodology exposure. <br>• Prior work experience with an Odoo partner or ERP consulting firm in Lebanon or the region

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Responsible for assisting in managing the daily operations of the store in order to ensure that the store is visually merchandised with a proper workflow and compliance with set standards and highest level of customer service is consistently provided to Tawfeer’s customers.<br> ₋ Assist in the development and oversee the implementation of the store’s established policies and procedures and comply with Tawfeer’s other policies.<br> ₋ Assist in ensuring the achievement of annual sales targets for the store and ensure it is cascaded down to the store’s team on a monthly &amp; weekly basis.<br> ₋ Assist in managing all store activities in Tawfeer while ensuring the achievement of the set Sales Targets.<br> ₋ Assist in monitoring cash management and payment systems in accordance with Tawfeer’s policies &amp; procedures.<br> ₋ Monitor complete store merchandise and materials in terms of ensuring that all categories products have accurate labelling, pricing in accordance with the set Brand Guidelines and Policies &amp; Procedures.<br> ₋ Assist in managing the store’s inventory, inventory space maintenance, facilities management, renovation needs, merchandise, staff supervision, customer service &amp; sales, store layout and floor sales in an organized manner to enhance safety and efficiency.<br> ₋ Assist in coordinating activities of stock distribution facilitate transportation and receiving of stock in accordance with Tawfeer’s established procedures.<br> ₋ Assist in providing on the job training to junior staff in customer service &amp; technical product knowledge to ensure the delivery of accurate information to clients.<br> ₋ Manage the resolution of customer complaints in a professional and timely manner.<br> ₋ Ensure that the store is visually merchandised with a proper workflow in order to increase Sales and enhance the Operational efficiency.<br> ₋ Perform other duties related to the job as assigned by the Direct Manager.<br> ₋ Assist in development of the manpower plan for the store to ensure a highly professional and knowledgeable workforce at Tawfeer ₋ Oversee special and appropriate Training Programs for the store employees to ensure smooth workflow ₋ Assist in preparing and submitting periodic reports to direct management pertaining to store activities and any issues that may occur.<br> ₋ Bachelor Degree in Business Administration or related field.<br> ₋ Minimum of 5-7 years of experience in the same or related field ₋ Managing People.<br> ₋ Decision Making Skills ₋ Communication Skills.<br> ₋ Problem Solving Skills.<br> ₋ Organizing and Planning Skills.<br> ₋ Achievement Oriented.<br> ₋ Proficiency in English and Arabic languages</span> </div>

KEY RESPONSIBILITIES & DUTIES: <br> <br>Strategic & Operational Leadership <br>o Develop and implement departmental operational plans aligned with company objectives. <br>o Translate project requirements into production and installation targets. <br>o Set performance standards and KPIs for steel and aluminum operations. <br>o Ensure coordination between workshop, site, engineering, and logistics functions. <br> <br>Production, Fabrication & Installation Management <br>o Plan, organize, and supervise steel and aluminum fabrication and installation activities. <br>o Approve production schedules and resource allocation. <br>o Ensure optimal utilization of manpower, machinery, and materials. <br>o Monitor productivity and workflow efficiency. <br> <br>Quality Management & Technical Control <br>o Ensure compliance with approved drawings, specifications, and standards. <br>o Enforce workmanship and finishing quality requirements. <br>o Lead rectification and corrective action processes. <br>o Support inspections and client approvals. <br> <br>Team Leadership & Development <br>o Lead technicians, supervisors, assistants, and laborers. <br>o Approve training and development plans. <br>o Conduct performance evaluations. <br>o Enforce discipline and ethical conduct. <br>o Build a performance-driven culture. <br> <br>Asset, Equipment & Material Control <br>o Oversee maintenance of machinery and fabrication equipment. <br>o Ensure proper handling and storage of materials. <br>o Monitor inventory usage and material losses. <br>o Approve major equipment repair and replacement needs. <br> <br>Financial & Cost Management <br>o Prepare and manage departmental budgets. <br>o Monitor production costs, wastage, and variances. <br>o Implement cost-optimization initiatives. <br>o Coordinate with Finance on cost reporting. <br> <br>Coordination Reporting & Governance <br>o Coordinate with Engineering, Projects, Procurement, and Logistics. <br>o Participate in project planning and review meetings. <br>o Prepare consolidated performance and cost reports. <br>o Escalate major operational risks to management <br> <br>Continuous Improvement & Innovation <br>o Promote productivity and process improvement initiatives. <br>o Introduce best practices in fabrication and installation. <br>o Support technology and system upgrades. <br> <br>REQUIRED COMPETENCIES: <br>o Bachelor’s degree or diploma in Mechanical, Industrial, or related Engineering field (preferred). <br>o Minimum 5–7 years’ experience in steel and aluminum fabrication. <br>o At least 2–3 years in a supervisory or managerial role. <br>o Proven experience in project delivery and team leadership. <br>o Advanced knowledge of steel and aluminum fabrication systems. <br>o Strong ability to interpret technical drawings and specifications. <br>o Understanding of production planning and quality systems. <br>o Knowledge of QHSE and ISO standards. <br>o Familiarity with workshop machinery and tooling

KEY RESPONSIBILITIES & DUTIES: <br> <br>Strategic & Operational Leadership <br>o Develop and implement departmental operational plans aligned with company objectives. <br>o Translate project requirements into production and installation targets. <br>o Set performance standards and KPIs for steel and aluminum operations. <br>o Ensure coordination between workshop, site, engineering, and logistics functions. <br> <br>Production, Fabrication & Installation Management <br>o Plan, organize, and supervise steel and aluminum fabrication and installation activities. <br>o Approve production schedules and resource allocation. <br>o Ensure optimal utilization of manpower, machinery, and materials. <br>o Monitor productivity and workflow efficiency. <br> <br>Quality Management & Technical Control <br>o Ensure compliance with approved drawings, specifications, and standards. <br>o Enforce workmanship and finishing quality requirements. <br>o Lead rectification and corrective action processes. <br>o Support inspections and client approvals. <br> <br>Team Leadership & Development <br>o Lead technicians, supervisors, assistants, and laborers. <br>o Approve training and development plans. <br>o Conduct performance evaluations. <br>o Enforce discipline and ethical conduct. <br>o Build a performance-driven culture. <br> <br>Asset, Equipment & Material Control <br>o Oversee maintenance of machinery and fabrication equipment. <br>o Ensure proper handling and storage of materials. <br>o Monitor inventory usage and material losses. <br>o Approve major equipment repair and replacement needs. <br> <br>Financial & Cost Management <br>o Prepare and manage departmental budgets. <br>o Monitor production costs, wastage, and variances. <br>o Implement cost-optimization initiatives. <br>o Coordinate with Finance on cost reporting. <br> <br>Coordination Reporting & Governance <br>o Coordinate with Engineering, Projects, Procurement, and Logistics. <br>o Participate in project planning and review meetings. <br>o Prepare consolidated performance and cost reports. <br>o Escalate major operational risks to management <br> <br>Continuous Improvement & Innovation <br>o Promote productivity and process improvement initiatives. <br>o Introduce best practices in fabrication and installation. <br>o Support technology and system upgrades. <br> <br>REQUIRED COMPETENCIES: <br>o Bachelor’s degree or diploma in Mechanical, Industrial, or related Engineering field (preferred). <br>o Minimum 5–7 years’ experience in steel and aluminum fabrication. <br>o At least 2–3 years in a supervisory or managerial role. <br>o Proven experience in project delivery and team leadership. <br>o Advanced knowledge of steel and aluminum fabrication systems. <br>o Strong ability to interpret technical drawings and specifications. <br>o Understanding of production planning and quality systems. <br>o Knowledge of QHSE and ISO standards. <br>o Familiarity with workshop machinery and tooling