Customer Service Jobs - Beirut Lebanon

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a highly organized and customer-focused Service Coordinator to manage the daily operations of our after-sales service department.</p><p>Key Responsibilities:</p><ul><li>Coordinate communication with customers and dealers regarding service requests, repair status, quotations, and deliveries.</li><li>Receive products for repair, create service orders, and monitor repairs from intake to final delivery.</li><li>Schedule and coordinate technicians' workload to ensure timely completion of repairs.</li><li>Prepare customer, warranty, and commercial service invoices.</li><li>Maintain accurate service records and prepare monthly reports.</li><li>Coordinate product reception and delivery activities.</li><li>Process direct sales of spare parts and accessories and handle related documentation.</li><li>Manage spare parts ordering, receiving, pricing, and inventory.</li><li>Maintain technical documentation and liaise with suppliers for technical information when required.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Previous experience in customer service, service coordination, or after-sales support.</li><li>Strong organizational and multitasking skills.</li><li>Excellent communication and customer service abilities.</li><li>Good computer skills and experience with ERP/service management systems is an advantage.</li><li>Attention to detail, problem-solving skills, and the ability to work effectively in a fast-paced environment.</li></ul><p></p></section>

We are looking for a highly organized and customer-focused Service Coordinator to manage the daily operations of our after-sales service department. <br> <br>Key Responsibilities: <br>• Coordinate communication with customers and dealers regarding service requests, repair status, quotations, and deliveries. <br>• Receive products for repair, create service orders, and monitor repairs from intake to final delivery. <br>• Schedule and coordinate technicians' workload to ensure timely completion of repairs. <br>• Prepare customer, warranty, and commercial service invoices. <br>• Maintain accurate service records and prepare monthly reports. <br>• Coordinate product reception and delivery activities. <br>• Process direct sales of spare parts and accessories and handle related documentation. <br>• Manage spare parts ordering, receiving, pricing, and inventory. <br>• Maintain technical documentation and liaise with suppliers for technical information when required. <br> <br>Qualifications: <br>• Previous experience in customer service, service coordination, or after-sales support. <br>• Strong organizational and multitasking skills. <br>• Excellent communication and customer service abilities. <br>• Good computer skills and experience with ERP/service management systems is an advantage. <br>• Attention to detail, problem-solving skills, and the ability to work effectively in a fast-paced environment

**Job Vacancy: Telesales / Lead Generation Officer** <br> <br>**Company:** GSM Facility Services <br>**Location:** Zalka, Lebanon <br>**Department:** Sales / Business Development <br> <br>GSM Facility Services is looking for a motivated **Telesales / Lead Generation Officer** to join our team. <br> <br>The candidate will be responsible for contacting potential B2B clients, introducing our services, qualifying leads, arranging meetings for the sales team, and following up with prospects. <br> <br>**Main Responsibilities:** <br> <br>* Contact companies, hospitals, schools, offices, warehouses, malls, and commercial clients <br>* Introduce GSM Facility Services professionally <br>* Generate qualified leads and arrange meetings <br>* Follow up with potential clients by phone, WhatsApp, email, and LinkedIn <br>* Update the client database and report daily sales activity <br>* Coordinate with the sales and management team <br> <br>**Requirements:** <br> <br>* Previous telesales, call center, customer service, or sales experience is preferred <br>* Strong communication and follow-up skills <br>* Good phone etiquette and confidence when speaking with clients <br>* Organized, serious, and target-oriented <br>* Good computer skills <br>* English and Arabic are required <br> <br>**About the Company:** <br>GSM Facility Services provides cleaning, security guards, pest control, and facility support services for commercial and institutional clients. <br> <br>Website: [www.gsmlebanon.com](http://www.gsmlebanon.com) <br> <br>Interested candidates may send their CV to: <br>**[hr@gsm-lb.com](mailto:hr@gsm-lb.com)** <br> <br>Please mention **“Telesales – Zalka”** in the subject line

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>CIS Group ICT Company located in Jal El Dib, is looking for an ambitious and motivated Head of Distribution Services for Africa Distribution to build and lead a new Distribution Services Business Unit focused on delivering high-value, end-to-end services for leading IT brands including Huawei, Cisco, HPE, and Dell.</p><p>Responsibilities:</p><ul><li>Define the structure, mission, and go-to-market strategy of the Distribution Services Business Unit.</li><li>Develop a roadmap for services such as pre-delivery configuration, staging, installing, post-sales support, and warranty handling.</li><li>Identify service opportunities aligned with vendor programs (HPE Complete Care)</li><li>Serve as the main liaison between the distribution services team and vendor service organizations</li><li>Ensure compliance with vendor service delivery frameworks and certifications.</li><li>Build and standardize service offerings across the distributed brands, such as: Logistics &amp; warehousing, Deployment services,</li><li>Define SLAs, pricing models, and delivery capabilities per brand.</li><li>Recruit, train, and manage a services team</li><li>Develop the business unit P&amp;L and oversee budgeting, forecasting, and cost control.</li><li>Collaborate with the commercial/sales teams to support customer engagements and tender responses.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in IT, Engineering, Business Administration, or related field.</li><li>8-12 years of experience in IT distribution or service delivery.</li><li>Solid experience with vendor ecosystems, especially Huawei, Cisco, HPE, and Dell.</li><li>Familiarity with regional logistics and customs requirements.</li><li>Based in Lebanon, willing to travel</li></ul><p></p></section>

CIS Group – ICT Company located in Jal El Dib, is looking for an ambitious and motivated Head of Distribution Services for Africa Distribution to build and lead a new Distribution Services Business Unit focused on delivering high-value, end-to-end services for leading IT brands including Huawei, Cisco, HPE, and Dell. <br> <br>Responsibilities: <br> <br>• Define the structure, mission, and go-to-market strategy of the Distribution Services Business Unit. <br>• Develop a roadmap for services such as pre-delivery configuration, staging, installing, post-sales support, and warranty handling. <br>• Identify service opportunities aligned with vendor programs (HPE Complete Care) <br>• Serve as the main liaison between the distribution services team and vendor service organizations <br>• Ensure compliance with vendor service delivery frameworks and certifications. <br>• Build and standardize service offerings across the distributed brands, such as: Logistics & warehousing, Deployment services, … <br>• Define SLAs, pricing models, and delivery capabilities per brand. <br>• Recruit, train, and manage a services team <br>• Develop the business unit P&L and oversee budgeting, forecasting, and cost control. <br>• Collaborate with the commercial/sales teams to support customer engagements and tender responses. <br> <br>Qualifications: <br> <br>• Bachelor's degree in IT, Engineering, Business Administration, or related field. <br>• 8-12 years of experience in IT distribution or service delivery. <br>• Solid experience with vendor ecosystems, especially Huawei, Cisco, HPE, and Dell. <br>• Familiarity with regional logistics and customs requirements. <br>• Based in Lebanon, willing to travel

<p><h4>About Deloitte:</h4> <p>When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Deloitte & Touche Middle East has received numerous awards in recent years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).</p> <h4>Our Purpose</h4> <p>Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society by building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.</p> <h4>Our Shared Values</h4> <p>Our shared values guide the way we behave to make a positive, enduring impact:</p> <ul> <li><strong>Integrity</strong></li> <li><strong>Outstanding value to markets and clients</strong></li> <li><strong>Commitment to each other</strong></li> <li><strong>Strength from cultural diversity</strong></li> </ul> <h4>Role summary</h4> <p>As a Client Engagement Onboarding, you will support end-to-end onboarding for new clients and engagements. Ensure timely setup, required approvals, and risk/compliance clearances by coordinating with Engagement Teams, Growth, Finance, Legal, and Risk/Compliance. Track progress, resolve blockers, and escalate issues to enable compliant delivery.</p> <h4>Key responsibilities</h4> <ul> <li>Run onboarding requests end-to-end (documents, approvals, closure).</li> <li>Coordinate required clearances (conflicts, business relationships, acceptance/retention, legal, unlimited liability, working-at-risk, DRB).</li> <li>Track WINs and code openings; maintain daily trackers and provide status updates to leadership.</li> <li>Monitor SLAs/aging, follow up on delays, and drive faster turnaround.</li> <li>Support lifecycle tasks (archive closed codes; escalate items >45 days to QRM; flag pricing sheet issues).</li> <li>Manage stakeholders and remove blockers across teams.</li> <li>Handle ad hoc operational support as needed.</li> </ul> <h4>Skills & tools</h4> <ul> <li>Strong Excel/PowerPoint/Outlook; accurate tracking and reporting.</li> <li>Experience with onboarding/workflow tools (e.g., SRM or similar).</li> <li>Ability to validate setup requirements and compliance documentation.</li> <li>Basic analytics (turnaround time, trends, operational metrics).</li> <li>Detail-oriented, organized, and able to manage multiple requests.</li> <li>Clear communicator; confident escalating with context and actions.</li> <li>(Manager) Coach juniors and manage workload/quality.</li> </ul> <h4>Qualifications & experience</h4> <ul> <li>Preferred background: Business, Finance, Risk/Compliance, Computer Science (or equivalent experience).</li> <li>Experience levels: Associate 0–2 yrs | Experienced Associate 2–4 yrs | Senior Associate 4–6 yrs | Manager 6–8+ yrs.</li> </ul> <h4>Required experience</h4> <ul> <li>Client/engagement onboarding or similar operations.</li> <li>Coordinating compliance checks/clearances (including conflicts).</li> <li>Working with multiple stakeholders and producing regular status reporting.</li> </ul> <h4>Nice to have</h4> <ul> <li>Professional services engagement setup/governance experience.</li> <li>Knowledge of independence/conflicts and client acceptance/retention.</li> <li>Process improvement (SLAs, automation, dashboards).</li> <li>Exposure to pricing governance/engagement financial controls.</li> </ul></p><p></p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: High school diploma or G.E.D. equivalent.</li><li>Related Work Experience: At least 2 years of related work experience.</li><li>Supervisory Experience: At least 1 year of supervisory experience.</li><li>License or Certification: None</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Vacancy: Telesales / Lead Generation Officer</strong></p><p><strong>Company:</strong> GSM Facility Services</p><p><strong>Location:</strong> Zalka, Lebanon</p><p><strong>Department:</strong> Sales / Business Development</p><p>GSM Facility Services is looking for a motivated <strong>Telesales / Lead Generation Officer</strong> to join our team.</p><p>The candidate will be responsible for contacting potential B2B clients, introducing our services, qualifying leads, arranging meetings for the sales team, and following up with prospects.</p><p><strong>Main Responsibilities:</strong></p><ul><li>Contact companies, hospitals, schools, offices, warehouses, malls, and commercial clients</li><li>Introduce GSM Facility Services professionally</li><li>Generate qualified leads and arrange meetings</li><li>Follow up with potential clients by phone, WhatsApp, email, and LinkedIn</li><li>Update the client database and report daily sales activity</li><li>Coordinate with the sales and management team</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements:</strong></p><ul><li>Previous telesales, call center, customer service, or sales experience is preferred</li><li>Strong communication and follow-up skills</li><li>Good phone etiquette and confidence when speaking with clients</li><li>Organized, serious, and target-oriented</li><li>Good computer skills</li><li>English and Arabic are required</li></ul><p></p></section>