Head Pastry Jobs - Mount Lebanon Lebanon
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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Accounting Manager to lead and oversee the full accounting function for our construction operations. Reporting to the CFO. you will manage the accounting team, ensure accurate financial reporting, oversee project cost accounting, and maintain strong financial controls across multiple projects.</p><p>Key Responsibilities</p><ul><li>Manage the day-to-day accounting operations including general ledger, accounts payable, accounts receivable, payroll, and bank reconciliations.</li><li>Oversee project cost accounting: track project budgets, costs, progress billings, retentions, and work-in-progress, and report variances to management.</li><li>Prepare monthly, quarterly, and annual financial statements in line with applicable standards.</li><li>Manage cash flow forecasting, supplier and subcontractor payments, and treasury activities.</li><li>Ensure compliance with Lebanese tax regulations (VAT, NSSF, income tax) and oversee timely filings.</li><li>Lead month-end and year-end closing processes and coordinate with external auditors.</li><li>Maintain and strengthen internal controls, accounting policies, and procedures.</li><li>Supervise, mentor, and develop the accounting team.</li><li>Support budgeting, financial analysis, and management reporting to aid decision-making.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Accounting, Finance, or a related field (professional certification such as CPA/CMA is a plus).</p><p>8 12 years of accounting experience, including significant experience in the construction/contracting sector.</p><p>Proven experience with project/cost accounting and progress billing.</p><p>Hands-on experience with a major ERP system (e.g., Oracle, odoo or BC).</p><p>Strong knowledge of Lebanese tax and regulatory requirements.</p><p>Excellent command of both Arabic and English.</p><p>Strong leadership, analytical, and communication skills, with high attention to detail.</p><p></p></section>
<p>HAMAP-Humanitaire https://hamap-humanitaire.org Halte aux Mines AntiPersonnel (HAMAP)-Humanitaire is a French NGO, established in 1999 in order to contribute to the struggle against mines and the risks it presents to civilian population. HAMAP-Humanitaire is active in 13 countries and pursues a mission of support to local partners from the need assessment, through project conception and to its sustainable implementation. HAMAP-Humanitaire diversified its field of activity, to encompass two sectors: Engineering (WASH, construction, energy) and Mine Action. Requirements and job status Minimum education: EOD Level 3+ qualification Minimum experience: 10 Years Required travel: Yes No of jobs: 1 Job Description PDF - HAMAP Humanitaire LinkedIn page</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Formally recognised EOD Level 3+ qualification or equivalent advanced military EOD qualification.</li><li>Demonstrated advanced explosive ordnance technical knowledge, including Advanced Explosive Theory as a minimum.</li><li>Proven competence in ADW and bulk demolitions.</li><li>IEDD qualification is highly desirable.</li><li>Strong knowledge of IMAS and land release principles.</li><li>Strong understanding of Quality Management in humanitarian mine action.</li><li>Demonstrated competence in SOP development, QA/QC, training design, and operational risk management.</li><li>Minimum 10 years of professional experience in humanitarian mine action or comparable explosive ordnance technical operations.</li><li>Substantial experience in EOD, clearance, BAC, and land release.</li><li>Minimum 5 years of senior technical advisory, programme operations, QA/QM, training, or capacity-strengthening experience.</li><li>Experience supporting local or national partners through capacity strengthening, mentoring, technical governance, and systems development.</li><li>Proven experience in SOP development, technical documentation, QA/QC systems, training architecture, competency assurance, and technical review.</li><li>Experience in proposal design, technical methodology development, logframe/KPI design, asset-staffing planning, and donor reporting is strongly desirable.</li><li>Experience in the Middle East, particularly Lebanon, Iraq, Syria, or comparable operational contexts, is highly desirable.</li><li>Experience with national mine action authorities, technical working groups, accreditation processes, and national standards is strongly desirable.</li><li>Experience with mechanical support to clearance, rubble clearance, heritage-sensitive clearance, or similar specialised contexts is desirable.</li><li>Experience with IMSMA-compatible reporting, GIS, Survey123, task dossiers, QA/QC dashboards, and HMA information management systems is desirable.</li><li>Strong understanding of the full HMA toolbox, including NTS, TS, clearance, BAC, EOD spot tasks, EORE/CPP integration, QA/QC, training, IM, and partner capacity strengthening.</li><li>Advanced technical credibility in EOD and clearance.</li><li>Strong understanding of land release methodology and evidence-based decision-making.</li><li>Ability to design systems, not only deliver activities.</li><li>Ability to translate IMAS, NMAS, and organisational SOPs into practical field systems.</li><li>Ability to provide strategic technical direction while respecting country management and partner ownership.</li><li>Ability to assess partner capacity and design realistic capacity development pathways.</li><li>Strong analytical skills and evidence-based judgement.</li><li>Strong report-writing, technical drafting, and SOP-writing skills.</li><li>Ability to design training architecture, competency frameworks, and technical assessment tools.</li><li>Ability to review operational data, task dossiers, QA/QC records, training records, and donor reporting for technical consistency.</li><li>Ability to advise on equipment, mechanical assets, procurement specifications, and technical suitability.</li><li>Ability to identify when external expertise is required and facilitate appropriate technical support.</li><li>Ability to work across cultures, countries, technical disciplines, and organisational levels.</li><li>Ability to manage sensitive operational, technical, and reputational risks.</li><li>English: fluent, mandatory.</li><li>French: working level desirable.</li><li>Arabic: strong asset.</li><li>English is mandatory because the role requires technical drafting, SOP review, IMAS/NMAS interpretation, donor inputs, proposal support, coordination with HQ, and high-level reporting.</li><li>Systematically reporting to in-line manager his/her activities and seeking approval before undertaking any unplanned activity.</li><li>Acting in a proper way, according to HAMAP-Humanitaire values, with all actors: this excludes any discrimination on basis of nationality, ethnicity, religion, class, gender, sexual orientation or political affiliation.</li><li>Respecting the various local habits and customs, as well as the country s laws and rules, in order to preserve HAMAP-Humanitaire respectability.</li><li>Respecting strict confidentiality regarding HAMAP-Humanitaire documents, projects (ongoing and future), prospects of development, stakeholders and providers, unless instructed differently by the Country Director.</li><li>Avoiding any use of the job position in HAMAP-Humanitaire for personal purposes.</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Zeal Group is an award-winning FinTech organisation offering a variety of products. Established in 2017, we have rapidly expanded to a team of over 700 employees globally. Traze is a subsidiary brand of Zeal Group. Our headquarters are in London and have offices spanning Europe, Asia, North and South Africa, the Middle East, South America and Cyprus is the home of our Technology Hub. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.</p><p>Role Overview We are looking for a commercially driven Sales Team Lead / Sales Manager to lead business growth across key MENA markets, with immediate focus on Iraq and the UAE. This role will be responsible for driving net deposit growth, client acquisition, team performance, and partner-led expansion across the Forex/CFD business. The successful candidate will lead frontline sales execution, coach and manage sales staff, and build strong relationships with retail clients, IBs, affiliates, and strategic partners. The role requires a hands-on leader who understands conversion, retention, trading-client behavior, and local market dynamics in the region.</p><p>Key Responsibilities</p><ul><li>Lead and manage the sales team to achieve monthly, quarterly, and annual funded account, volume, and revenue targets.</li><li>Drive new client acquisition through direct sales, referrals, IB networks, and affiliate partnerships.</li><li>Build and execute country-level sales plans for Iraq and the UAE in line with wider MENA growth objectives.</li><li>Coach, train, and monitor team members to improve lead conversion, follow-up quality, and client relationship management.</li><li>Track daily sales activity, team productivity, deposit performance, and pipeline quality through CRM reporting.</li><li>Develop strong relationships with high-value prospects, active traders, partners, and business introducers.</li><li>Work closely with marketing, retention, dealing, and customer support teams to improve the full client journey from lead to funded trader.</li><li>Ensure all sales activity follows internal compliance standards, approved scripts, and applicable local market requirements.</li><li>Identify hiring needs, support onboarding, and help build a high-performance sales culture across the region.</li><li>Provide regular market feedback on competitor activity, client objections, product demand, and growth opportunities.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>7+ years of sales or business development experience in Forex, CFD, financial services, brokerage, or online trading.</p><p>At least 2 years of experience leading, coaching, or supervising a sales team.</p><p>Strong understanding of retail trading products, client onboarding funnels, deposit behavior, and sales conversion metrics.</p><p>Experience managing direct sales and partner/IB channels.</p><p>Proven ability to achieve acquisition and revenue targets in competitive markets.</p><p>Strong stakeholder management and reporting skills.</p><p>Arabic language ability is strongly preferred; English is required.</p><p>Experience in UAE/MENA market is strongly preferred.</p><p>Preferred Profile</p><ul><li>Existing network of IBs, affiliates, trader communities, or regional sales contacts.</li><li>Experience in MetaTrader-based brokerage environments.</li><li>Familiarity with MENA client expectations, relationship-led sales, and fast-response lead handling.</li><li>Comfortable working in a target-driven, performance-led environment.</li></ul><p>What Success Looks Like</p><ul><li>Growth in funded accounts and first-time deposits.</li><li>Higher team conversion from qualified leads to active clients.</li><li>Expansion of regional IB and partner pipelines.</li><li>Strong retention and revenue contribution from managed markets.</li><li>Consistent execution discipline, reporting accuracy, and team development.</li></ul><p></p></section>
<p><h4>About Lucidya</h4>
<p>Lucidya is an AI-native platform for customer experience (CX) intelligence that helps organizations understand their customers and take action across the entire customer lifecycle.</p>
<p>Our platform brings together products including Social Listening, OmniServe, Survey, and AI Agent, helping enterprise organizations across the region turn customer data into better experiences and measurable business outcomes.</p>
<p>As we continue to scale our products, customers, and AI capabilities, the amount of data we generate is growing rapidly. The opportunity is no longer simply to report on what happened - it's to understand why it happened, what it means, and what we should do next.</p>
<h4>Why this role matters</h4>
<p>We're looking for a Senior Product Analyst who can help make data a genuine part of how Product operates.</p>
<p>This isn't a role where you'll wait for a Product Manager to ask for a dashboard or pull a report after a decision has already been made. You'll be expected to get close to the product, understand how customers actually use it, spot patterns others may have missed, and bring insights to the table before someone asks for them.</p>
<p>You'll operate at two levels.</p>
<p>At the product and feature level, you'll help teams understand whether customers are discovering, adopting, engaging with, and getting value from what we're building. You'll identify friction, investigate unexpected behaviour, evaluate experiments, and help teams decide what to improve, scale, reposition, or stop.</p>
<p>At the leadership level, you'll connect those individual product signals to the bigger picture - helping leadership understand product performance, emerging opportunities, risks, and where we should invest next.</p>
<p>The strongest person in this role will be able to move comfortably between a SQL query, a conversation with a Product Manager, and a leadership presentation - and translate the same data into something meaningful for each audience.</p>
<h4>What you'll do</h4>
<ul>
<li>Turn product data into decisions. You'll go beyond reporting what happened to understand why it happened, what it means, and what Product should do differently as a result.</li>
<li>Help teams define what success actually means. You'll work with Product Managers and other stakeholders to establish meaningful KPIs, success metrics, and measurement plans before features and initiatives are launched.</li>
<li>Understand how customers use our products. You'll analyse journeys, funnels, cohorts, adoption, engagement, retention, churn, and behavioural patterns to identify where customers are succeeding and where they're getting stuck.</li>
<li>Evaluate whether our products are delivering value. You'll assess feature performance and help teams make evidence-based decisions about whether to improve, scale, reposition, or discontinue initiatives.</li>
<li>Bring insights into product discovery. You'll use quantitative evidence alongside customer, product, and market context to help teams understand which problems are worth solving and where the biggest opportunities exist.</li>
<li>Challenge assumptions with evidence. When a team believes a feature is working, adoption is strong, or customers are behaving a certain way, you'll be comfortable asking, “What does the data actually tell us?” — constructively and without creating friction.</li>
<li>Identify opportunities before you're asked. You won't wait for a stakeholder to request a report. You'll proactively investigate anomalies, emerging trends, underperforming areas, and changes in customer behaviour and bring forward the ones that matter.</li>
<li>Support experimentation. You'll help teams define hypotheses, success criteria, and measurement approaches, then analyse experiments and A/B tests to determine what the evidence tells us.</li>
<li>Make complex analysis easy to understand. You'll turn large datasets and complicated analysis into clear stories, visualisations, recommendations, and decisions that make sense to both technical and non-technical audiences.</li>
<li>Give leadership a clear view of product performance. You'll create reporting that connects detailed product and feature performance to broader business objectives, highlighting progress, drivers, risks, and recommended actions rather than simply presenting numbers.</li>
<li>Help Product become more self-sufficient with data. You'll build repeatable analytical frameworks, dashboards, documentation, and self-service resources so teams don't need to come to you for every question.</li>
<li>Raise data literacy across Product. You'll coach Product Managers on metrics, analysis, and interpretation, and use workshops, office hours, and day-to-day collaboration to make better use of data part of how the team works.</li>
<li>Build trust across teams. You'll work closely with Product, Design, Engineering, and business stakeholders and influence decisions without relying on formal authority.</li>
</ul>
<h4>What success looks like</h4>
<p>In your first 3-6 months, you'll be building trust. Product teams know you as someone who understands the product, asks the right questions, and brings useful insights rather than simply producing reports.</p>
<p>As you establish yourself, you'll start changing how decisions are made. Product Managers are defining meaningful success metrics earlier, teams are using evidence to evaluate their decisions, and you're proactively surfacing opportunities and risks rather than responding to reporting requests.</p>
<p>Ultimately, success means Product becomes more intelligent. Leadership has a clear view of what's driving product performance, teams understand why customers behave the way they do, and decisions about priorities and investment are increasingly based on evidence rather than assumptions.</p>
<p>The shift we're looking for is simple:</p>
<p>From “What happened?” ? “Why did it happen?” ? “What should we do about it?”</p>
<h4>Requirements</h4>
<h4>Who you are</h4>
<ul>
<li>You're naturally curious. When you see an unexpected number, you don't just add it to a report — you want to know what's behind it.</li>
<li>You think commercially, not just analytically. You understand that an interesting insight isn't necessarily a useful one. You can connect product behaviour to customer value, business performance, and investment decisions.</li>
<li>You don't need to be given the question. You're comfortable starting with an ambiguous problem, figuring out what needs to be understood, and determining what analysis will actually help answer it.</li>
<li>You can zoom in and out. You can spend time investigating why a particular feature's adoption dropped while still understanding how that finding connects to the wider product strategy.</li>
<li>You're willing to challenge people. You don't simply validate what a stakeholder already believes. You're comfortable presenting evidence that contradicts an assumption, while doing so in a way that builds trust rather than defensiveness.</li>
<li>You know that being right isn't enough. Your analysis only creates value if people understand it and act on it. You can turn complex findings into a simple story and a clear recommendation.</li>
<li>You're a strong communicator. You can explain an analytical finding to a Product Manager, work through the technical detail with an Engineer, and present the business implication to leadership.</li>
<li>You're proactive and self-directed. You don't wait for a ticket to appear in your queue. You notice something worth investigating and take ownership of finding out what it means.</li>
<li>You're comfortable with ambiguity and a changing environment. Not every question will have a clean dataset or obvious answer. You know how to work with imperfect information while being transparent about its limitations.</li>
<li>You have 4+ years of experience in product analytics, digital analytics, business intelligence, or a closely related field, with experience working directly with digital Product teams.</li>
<li>You're technically strong. You can independently use SQL to explore and analyse large datasets and are comfortable working with product analytics or business intelligence platforms such as Mixpanel, Heap, Pendo, Metabase, Amplitude, Looker, Tableau, Power BI, or similar tools.</li>
<li>You understand product metrics deeply, including funnels, journeys, cohorts, retention, engagement, adoption, churn, and customer behaviour.</li>
<li>You can translate ambiguous business questions into structured analysis and understand the difference between finding a correlation and understanding what it actually means.</li>
<li>You're comfortable working remotely and can communicate effectively across teams without relying on being in the same room.</li>
<li>You have professional working proficiency in English.</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>Experience designing or evaluating A/B tests and experiments.</li>
<li>Experience with statistical analysis.</li>
<li>Familiarity with modern data stacks, data warehouses, transformation tools, event tracking, analytics instrumentation, or data governance.</li>
<li>Experience building or improving a product analytics function or data culture.</li>
<li>Experience presenting product recommendations to senior leadership.</li>
<li>Working knowledge of Python or R.</li>
<li>Experience working with B2B SaaS, enterprise products, AI products, or complex data-driven platforms.</li>
</ul>
<h4>What the hiring process will look like</h4>
<ul>
<li>Recruiter screening — An initial conversation about your experience, motivations, and what you're looking for next.</li>
<li>Analytics interview — A deeper discussion around your product analytics experience, technical capability, and how you approach ambiguous analytical problems.</li>
<li>Case study / analytical exercise — You'll be given a product or business problem and asked to analyse the available information, identify the key insights, and explain what you would recommend.</li>
<li>Presentation interview — You'll meet Product and/or business stakeholders to explore how you communicate insights, challenge assumptions, and influence decisions based on the case study.</li>
<li>Leadership / culture interview — A final conversation focused on how you operate, collaborate, handle ambiguity, and contribute to a high-performing team.</li>
</ul></p><p></p>
<p>Position Information • VA No.: UNDP/LBN/VA26/135 • Position Title: National Agricultural Consultant • Duty Station: Beirut with frequent site visits to North, Bekaa, Mount Lebanon and the South. • Duration: 3 months (18 working days per month) • Vacancy Date of Issue: 13 August 2026 • Vacancy Closure Date: 21 August 2026 • National or International consultancy: National consultancy To review the full Terms of Reference (TOR), please follow link: https://drive.google.com/file/d/180nQXdpSt2ss09980MZKPVJs8ur66Uvh/view Background Lebanon is experiencing a constantly evolving multi-layered crisis which is exacerbating long-term structural vulnerabilities and inequalities, leading to acute and increasingly visible humanitarian needs among the most vulnerable populations. Lebanon continues to face a protracted economic and financial crisis, which has been compounded by the aftershocks of conflict in late 2024, further undermining the food security of Lebanese residents and refugee populations. While hyperinflation has softened from its previous peaks, persistently high food prices remain a primary driver of food insecurity. As of September 2025, the year-on-year food inflation rate stood at 23.9%. Along with inflation, currency depreciation, income losses, damaged infrastructure, and significant cuts to humanitarian food assistance continue to negatively impact the capacity of different population groups to access food. According to the latest Integrated Phase Classification (IPC) analysis, it was projected that between July and October 2025, about 1.24 million people (including Lebanese, Syrian refugees, and Palestine refugees) would face acute food insecurity and be classified in IPC Phase 3 or above (Crisis or worse). This corresponds to 23% of the analyzed population, an increase from the 19% recorded in the October 2023 March 2024 period. This crisis has disproportionately affected the agricultural sector, exposing a systemic vulnerability: Lebanon's critical over-reliance on expensive, imported agricultural inputs, especially wheat seeds. This import dependency strains national food security, reduces farmer resilience, and hinders access to locally adapted, high-yield seed varieties. The Lebanese Agricultural Research Institute (LARI), the public institution mandated to produce certified seeds, is a critical national asset for food sovereignty. However, its national seed program has stalled due to a lack of public financing, creating a critical gap in the domestic food system. Within the framework of the Food Security Project, UNDP aims to strengthen the institutional capacity of the Lebanese Agricultural Research Institute (LARI) to enhance its operational efficiency, management systems, and service delivery. Under the overall guidance and direct supervision of the Project Manager (Food Security), the Agricultural consultant, will be primarily responsible for planning, implementing, monitoring, supervising and coordinating field level activities related to the multiplication of certified wheat. The TFA is also expected to establish strong coordination mechanisms as well as linkages between stakeholders and beneficiaries to ensure that program activities and projects are implemented successfully. Scope of work, responsibilities and description of the proposed analytical work Under the direct supervision of the Project Manager (Food Security), the national consultant will perform the following functions: • In close coordination with the designated LARI centers' directors and contractors, oversee the procurement and distribution of the specific equipment and machinery needed for the proper implementation of the seed multiplication program; • Follow-up with key stakeholders and contractors on all activities related to the rehabilitation of LARI s infrastructure including but not limited to irrigation systems, solar energy component, lab equipment provision, greenhouses rehabilitation, silosconstruction, etc...). • Monitor and coordinate with key stakeholders and partners the initiation of all activities related to the consecutive growing seasons (such as land plowing and reclamation, sowing of seeds, irrigation, regular cultural activities, etc.) in a timely manner; • Maintain close coordination with implementing partners for all activities supporting MSMEs, cooperatives, start-ups, and farmers; • Provide assistance contractor working on the value chain assessment. • Support and monitor grant and in-kind assistance to various beneficiaries; • Conduct regular field visits to assess and monitor the progress of wheat production at different LARI centers and specialized farmers level to provide technical assistance on good agricultural practices, as well as on risk mitigation and overcoming any challenges they might face during the production seasons; • Support the development and maintenance of collaborative relations with all relevant partners such as the Ministry of Agriculture (MoA) and the Food and Agriculture Organization (FAO), among others; • Submit regular reports on the progress achieved in the implementation of various activities in a timely manner; • Actively participate in all meetings, workshops, conferences related to the project; • Support M&E requirements, by keeping accurate records and archives of all projects/activities, including financial records, data, photos, reports, correspondence and minutes with respective partners. Expected Outputs and Deliverables The Consultant shall submit a monthly technical progress report summarizing all activities under the TOR undertaking during the reporting period, noting that the total duration should not exceed 3 months (number of working days should not exceed 18 working days per month). Institutional arrangement •</p><p><strong>Desired Candidate Profile</strong></p><p><strong>Standard Minimum Qualifications</strong></p><ul><li><strong>Education:</strong> University degree in Agricultural Engineering, Agri-Business or any related fields.</li><li><strong>Experience:</strong> Minimum 8 years (with a bachelor s degree) of progressive relevant experience in agriculture or any relevant related field is required</li><li><strong>Language:</strong> Fluency in English and Arabic (both oral and written).</li></ul>
<p>BACKGROUND Lebanon stands at a pivotal juncture in its governance and reform trajectory. Despite years of overlapping crises, the country has made landmark progress in building an integrity and anti-corruption framework. This includes the adoption and partial implementation of the National Anti-Corruption Strategy , the establishment of the National Anti-Corruption Commission (NACC), and major legislative reforms concerning access to information, illicit enrichment, whistleblower protection, asset declaration, and public procurement. These milestones have laid the groundwork for the most coherent accountability architecture in Lebanon s recent history. However, these achievements remain fragile amid a deep economic collapse, weakened institutions, and eroded public trust. While the strategic and legal frameworks are largely in place, implementation and enforcement mechanisms remain underdeveloped, and coordination among oversight institutions remains limited. The evaluation of the National Anti-Corruption Strategy highlighted the urgent need to consolidate progress by operationalizing national mechanisms, strengthening institutional capacities, and embedding corruption-risk management practices across public institutions. In this context, the Integrity in ACTion Project was established with the objective of improving the implementation of an institutionalized and targeted approach to preventing and combating corruption. This will be achieved through improved coordination, operationalized oversight, enhanced preventive and enforcement mechanisms, and institutionalized integrity and risk-management practices, thereby advancing transparency, accountability, and public trust. The Project is designed to achieve this objective through the following three outputs: Output 1: Institutional capacities to coordinate, monitor, and evaluate the National Anti-Corruption Strategy are strengthened and operationalized through participatory and inclusive mechanisms. Output 2: Legal frameworks and oversight institutions for preventing and combating corruption are strengthened and effectively operationalized. Output 3: Sectoral Corruption Risk Management mechanisms and integrity systems are strengthened across key public sectors. Building on the progress achieved by the Integrity in ACTion Project across all outputs, UNDP is seeking to contract a Stakeholders Content Development and Management Consultant. The Consultant will support the planning and implementation of communication and visibility activities for the National Anti-Corruption Strategy , the National Anti-Corruption Commission, and Sectoral Corruption Risk Management initiatives. This will include developing clear communication materials, digital and media content, and public awareness products. SCOPE OF WORK, RESPONSIBILITIES AND DESCRIPTION OF THE PROPOSED ANALYTICAL WORK Under the general supervision of the UNDP Integrity in ACTion Project Manager, the Stakeholders Content Development and Management Consultant will be responsible for the following: Task 1: Communication Support for the National Anti-Corruption Strategy • Support the development and implementation of communication and visibility activities related to the National Anti-Corruption Strategy , including its launch and follow-up activities. • Prepare clear and accessible communication materials presenting the Strategy s priorities, activities, results, and reform messages to different audiences. • Support the organization, documentation, and visibility of consultations, workshops, launch events, and public awareness activities related to the Strategy. Task 2: Communication Support for the National Anti-Corruption Commission • Support the Commission s institutional, digital, and media communications, including social media, website content, news items, and public information materials. • Prepare biweekly media round-ups and periodically review social media and website performance, audience engagement, reach, and interaction, with recommendations for improvement. • Support the development of consistent communication tools, success stories, and capacity-building activities for NACC staff and volunteers. Task 3: Communication Support for Sectoral Corruption Risk Management • Support the communication and visibility of Sectoral Corruption Risk Management activities, results, institutional reforms, and lessons learned. • Prepare communication materials that translate technical achievements into accessible messages, stories, and digital content. • Support the organization, documentation, and communication of related meetings, workshops, training sessions, and public events. EXPECTED OUTPUTS AND DELIVERABLES The Consultant is expected to complete the tasks and activities outlined above. The total duration of the assignment shall not exceed four months, with a maximum of 10 working days per month. INSTITUTIONAL ARRANGEMENTS The designated Project Manager or institutional focal points will be responsible for the day-to-day management of the contract. • UNDP will provide the Consultant with all necessary project-related materials in a timely, thorough, and transparent manner. UNDP will also provide the necessary clarifications and facilitate the completion of the work. • Daily transportation between the Consultant s home and office shall be covered by the Consultant s own means. The Consultant shall rely on their own means of communication and transportation. • Title rights, copyrights, and all other rights of any nature relating to materials produced under the provisions of these Terms of Reference shall be vested exclusively in UNDP. UNDP shall retain full ownership of the activity and its final products. • Any public reference to the activity, including through social media, must clearly acknowledge UNDP s ownership. Any public appearance related to the activity must also be coordinated with and approved by UNDP.</p><p><strong>Desired Candidate Profile</strong></p><p>Master's degree in communication, economics, social sciences, law, political science, international affairs or any related field.</p><p>Minimum six (6) years of experience in strategic content development, digital communications management, and institutional visibility within anti-corruption, governance, public administration, or development-related contexts.</p><p>Fluent in English and Arabic.</p>
<p>We are seeking an experienced and proactive Retail Operations Manager to oversee, mentor, and elevate our multi-branch retail network. In this pivotal role, you will be the driving force behind our diverse portfolio, supervising branches that blend premium Arabic sweets retail outlets with full-service restaurant experiences. If you thrive in high-energy environments and know how to balance strict retail standards with exceptional dining service, we want to hear from you! This position is Field-Based / Multi-Site (Requires regular branch visitation).</p><p>Multi-Unit Supervision: Direct and oversee daily operations across all company branches, ensuring consistent high performance, brand alignment, and compliance.</p><p>Dual-Concept Management: Seamlessly manage the operational differences between fast-moving retail sweet counters and experiential, sit-down restaurant environments.</p><p>Team Leadership: Train and mentor Branch Managers, fostering a culture of accountability, excellent guest relations, and career growth.</p><p>Financial Performance: Drive profitability by setting sales targets, optimizing labor costs, and controlling food/inventory waste across all locations.</p><p>Quality & Compliance: Maintain strict food safety, hygiene, and presentation standards, ensuring our famous Arabic sweets and culinary dishes are served perfectly every time.</p><p>Supply Chain Coordination: Partner with our central kitchen and production teams to streamline inventory tracking, logistics, and fresh daily distribution.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Hospitality or any related field.</p><p>Minimum of 10 years of experience in operations within the F&B sector, with at least 4 years in a managerial or supervisory role.</p><p>excellent communication skills, exceptional analytical, problem-solving, and cross-functional leadership skills.</p><p>Fluency in Arabic and English is required, French is a plus.</p>
<p>The Client Relations Manager is responsible for managing relationships with our U.S.-based clients and overseeing maintenance work orders from a client-service and operational perspective. The role requires excellent English communication, strong management skills, and the ability to handle multiple priorities in a fast-paced environment.</p><p><b>Key Responsibilities</b></p><ul><li>Act as the main point of contact for assigned U.S. clients.</li><li>Receive, review, and manage maintenance work orders.</li><li>Coordinate with Project Coordinators to ensure jobs are handled properly and on time.</li><li>Communicate professionally with clients through phone calls, emails, and online platforms.</li><li>Provide clients with accurate and timely updates on ongoing work orders.</li><li>Review quotations, pricing, scopes of work, and job requirements before submission.</li><li>Follow up on urgent and high-priority service requests.</li><li>Monitor work orders from assignment through completion.</li><li>Ensure client requirements, deadlines, and service standards are met.</li><li>Handle client concerns, escalations, and operational issues professionally.</li><li>Follow up with the operations team to ensure documentation, photos, reports, and completion details are properly submitted.</li><li>Maintain strong and professional long-term relationships with clients.</li><li>Monitor team performance and help resolve operational challenges.</li><li>Ensure all assigned accounts and work orders remain properly organized and updated.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Excellent spoken and written English is a must.</li><li>Strong communication and client-management skills.</li><li>Strong leadership, organization, and problem-solving abilities.</li><li>Ability to multitask and work under pressure.</li><li>Good computer and Microsoft Office skills.</li><li>Previous experience in facility management, maintenance coordination, customer service, account management, or a related field is highly preferred.</li><li>Professional attitude and strong attention to detail.</li></ul><p>WORK DETAILS</p><p>Location: Kaslik, Lebanon</p><p>Schedule: Monday to Friday</p><p>Working Hours: 4:00 PM 12:00 AM</p><p>Full-Time | On-Site</p>
<p><b>Job Role:</b></p><ul><li>Assist the financial Manager of all tasks needed.</li><li>Audit on daily basis the cash on hand and make reconciliation of all cash branches versus cash on Hand before posting the Journal.</li><li>Post and process journal entries to ensure all business transactions are recorded.</li><li>Prepare All transfer related to Suppliers as per instruction from the CFO</li><li>Cross check the Sales Order Vs the purchase order, to determine what is left for casting</li><li>Cross check what are the returned purchased items and the related reason.</li><li>Cross check the cash flow against the required purchases , so that the CEO will be able to determine the expenses in the pipeline.</li><li>Cross check the received items based on PO Vs. the purchase invoice and then perform receiving goods on the system for (GoldGRML/Stones/Accessories/Cast).</li><li>Cashflow against the required purchases, so that the CEO will be able to determine the expenses in the pipeline.</li><li>Control all Casting items as per mold type by checking if they being distributed equally to the goldsmith team by type (A,B,C).</li><li>Control on daily basis all assemblies Vs. the item received from the goldsmith.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>2 to 4 years of experience in accounting</li><li>Hands-on experience with daily cash handling and bank transactions</li><li>Experience preparing bank reconciliations and journal entries.</li><li>Background in assisting with financial statements (balance sheet, income statement)</li><li>Familiarity with accounts payable and coordination with other accounting roles</li><li>Prior work in a company using accounting software (e.g., Visual Dolphin, QuickBooks, Sage)</li><li>Exposure to internal controls and cash flow monitoring</li><li>Experience coordinating with external branches or locations (e.g., multiple retail sites)</li></ul>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for an experienced, organized, and results-driven Warehouse Manager to oversee all warehouse operations and ensure efficient inventory management, accurate stock control, and timely order fulfillment.</p><p>Key Responsibilities</p><ul><li>Manage and supervise all daily warehouse operations.</li><li>Oversee receiving, storage, picking, packing, loading, and dispatch of goods.</li><li>Ensure proper warehouse layout, organization, and zoning by product category and storage requirements.</li><li>Implement and maintain FIFO (First In, First Out) and FEFO (First Expired, First Out) inventory practices where applicable.</li><li>Ensure accurate inventory records through regular stock counts, cycle counts, and inventory audits.</li><li>Investigate and resolve stock discrepancies and inventory variances.</li><li>Ensure proper product labeling, traceability, and storage conditions.</li><li>Optimize warehouse space utilization and storage capacity.</li><li>Supervise container loading and unloading while ensuring efficient space utilization.</li><li>Monitor stock movements, stock levels, reorder requirements, slow-moving items, damaged products, returns, and expired goods.</li><li>Coordinate closely with the Purchasing, Sales, Customer Service, and Operations departments.</li><li>Supervise, train, and evaluate warehouse staff to ensure productivity and compliance with company procedures.</li><li>Ensure compliance with company SOPs, health and safety regulations, and warehouse security procedures.</li><li>Monitor warehouse KPIs and prepare operational reports.</li><li>Ensure warehouse equipment is properly maintained and used safely.</li><li>Drive continuous improvement in warehouse efficiency, accuracy, and productivity.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field.</li><li>3 5 years of experience in warehouse management or logistics.</li><li>Strong knowledge of inventory management, warehouse operations, FIFO, FEFO, warehouse zoning, stock control, and ERP/WMS systems.</li><li>Strong leadership, communication, and organizational skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Good computer skills (Microsoft Office and ERP systems).</li><li>Good command of Arabic and English.</li></ul><p></p></section>
<p><b>Main Responsibilities:</b></p><ul><li>Coordinate daily customer and sales orders from receipt through preparation and delivery.</li><li>Follow up on deliveries, collections, returns, and pending orders.</li><li>Coordinate with stock, sales representatives, drivers, and logistical partners.</li><li>Prepare and follow up on sales orders, invoices, and operational documentation.</li><li>Maintain accurate ERP and system information.</li><li>Organize daily schedules, routings, priorities, and deadlines.</li><li>Support e-commerce operations, including online orders, pricing, product information, and website updates.</li><li>Prepare daily and weekly operational reports.</li><li>Proactively follow up on operational issues until they are fully resolved.</li><li>Support continuous improvement of procedures, workflows, automation, and digital systems.</li></ul><p>Why Join Us?</p><ul><li>Growth: Clear potential to progress from Operations Coordinator to Operations Manager based on performance and ability to take on greater responsibility.</li><li>Exposure: Hands-on involvement across operations, logistics, sales, e-commerce, and business systems.</li><li>Learning: Opportunity to develop skills in ERP, automation, e-commerce, and AI-enabled business tools.</li><li>Environment: Join a growing entrepreneurial company where initiative and ideas are valued.</li></ul><p>Schedule: Monday to Friday 8-5:30 and Saturdays 8-1 and Expos when needed</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Experience: 3+ years of relevant experience in operations, administration, logistics, e-commerce, or a related field.</li><li>Highly organized, proactive, and able to manage multiple priorities, deadlines, and follow-ups.</li><li>Strong sense of initiative, ownership, accountability, and problem-solving.</li><li>Comfortable coordinating between sales, stock, logistics, customers, drivers, and management.</li><li>Experience with ERP systems, Excel, and digital management tools.</li><li>Previous experience with e-commerce platforms and online order management is a strong plus.</li><li>Comfortable working in a startup / SME environment where responsibilities evolve and initiative is expected.</li><li>Open to learning and working with AI tools, automation, and AI-adaptable business systems.</li><li>Strong communication skills in Arabic and English.</li></ul>
<p><h4>About OLX</h4>
<p>OLX Lebanon is the #1 marketplace for selling and buying online in Lebanon. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for individuals and businesses. Our broader vision is to strengthen local economies, empower small businesses and help everyone in making smarter choices for themselves, the market and the planet.</p>
<p>OLX Lebanon is proudly rooted in the local market while bringing global marketplace standards to our users. Our team is driven by innovation, agility, and a deep understanding of the Lebanese consumer landscape.</p>
<p>We embrace a culture of ownership, creativity, and purpose—where every team member contributes to building smarter solutions that truly make a difference in people’s everyday lives.</p>
<h4>About the role</h4>
<p>As the Backend Laravel Developer, you will be responsible for building and maintaining high-quality internal and customer-facing products. Your primary focus will be on backend development in Laravel, with occasional frontend tasks for internal tools, such as admin panels or dashboards. You will collaborate with an agile team that values clean code, thoughtful architecture, and long-term product stability.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Develop, maintain, and optimize Laravel-based backend systems for our internal and external products.</li>
<li>Implement and manage queues, caching, Redis, and S3 storage to ensure scalability and performance.</li>
<li>Build and maintain RESTful APIs and backend business logic.</li>
<li>Develop or enhance internal tools (admin panels, dashboards, etc.) using Laravel Blade or light frontend frameworks.</li>
<li>Participate in code reviews, ensuring high-quality, maintainable code.</li>
<li>Collaborate with team members using Agile methodologies and tools like Jira for sprint planning and issue tracking.</li>
<li>Contribute to discussions on architecture, performance, and best practices.</li>
<li>Perform any other related duties as assigned by the Line Manager.</li>
</ul></p><p></p>
<p>The Commercial Manager is responsible for developing and implementing commercial strategies that drive sales growth, increase market share, and maximize profitability. The role oversees sales, pricing, customer relationships, business development, trade marketing coordination, and commercial performance while ensuring alignment with the company's strategic objectives.</p><p>Develop and implement the company's commercial strategy to achieve revenue and profitability targets.</p><p>Identify new business opportunities, market trends, and growth areas.</p><p>Analyze market conditions, competitors, and customer needs to maintain a competitive advantage.</p><p>Develop annual commercial plans and budgets.</p><p>Lead and monitor the sales team to achieve monthly and annual sales targets.</p><p>Set KPIs and monitor sales performance across all channels.</p><p>Review sales forecasts and implement corrective actions when required.</p><p>Ensure proper territory coverage and customer development.</p><p>Identify and secure new customers, distributors, and strategic partnerships.</p><p>Expand the company's customer base and market presence.</p><p>Negotiate commercial agreements and contracts with key accounts.</p><p>Develop pricing strategies that maximize profitability while remaining competitive.</p><p>Review product margins and profitability.</p><p>Monitor promotions and discounts to ensure financial effectiveness.</p><p>Maintain strong relationships with key customers.</p><p>Resolve major customer issues and ensure high levels of customer satisfaction.</p><p>Conduct regular business reviews with strategic clients.</p><p>Analyze sales performance, customer profitability, and market trends.</p><p>Prepare commercial reports and recommendations for senior management.</p><p>Monitor sales by product category, region, and customer.</p><p>Work closely with Purchasing, Supply Chain, Production, Finance, Marketing, and Operations.</p><p>Coordinate product launches and promotional activities.</p><p>Ensure product availability based on sales forecasts.</p><p>Lead, coach, and develop the commercial team.</p><p>Conduct performance evaluations and training.</p><p>Foster a results-oriented and customer-focused culture.</p><p>Ensure compliance with company policies and commercial procedures.</p><p>Maintain ethical business practices during all negotiations and commercial activities.</p><p><strong>Desired Candidate Profile</strong></p><p><b>Key Responsibilities</b></p><p><b>Commercial Strategy</b></p><p><b>Sales Management</b></p><p><b>Business Development</b></p><p><b>Pricing & Profitability</b></p><p><b>Customer Relationship Management</b></p><p><b>Commercial Analysis</b></p><p><b>Cross-Functional Coordination</b></p><p><b>Team Leadership</b></p><p><b>Compliance</b></p><p><b>Key Performance</b></p>
<p>The Commercial Manager is responsible for developing and implementing commercial strategies that drive sales growth, increase market share, and maximize profitability. The role oversees sales, pricing, customer relationships, business development, trade marketing coordination, and commercial performance while ensuring alignment with the company's strategic objectives.</p><p>Develop and implement the company's commercial strategy to achieve revenue and profitability targets.</p><p>Identify new business opportunities, market trends, and growth areas.</p><p>Analyze market conditions, competitors, and customer needs to maintain a competitive advantage.</p><p>Develop annual commercial plans and budgets.</p><p>Lead and monitor the sales team to achieve monthly and annual sales targets.</p><p>Set KPIs and monitor sales performance across all channels.</p><p>Review sales forecasts and implement corrective actions when required.</p><p>Ensure proper territory coverage and customer development.</p><p>Identify and secure new customers, distributors, and strategic partnerships.</p><p>Expand the company's customer base and market presence.</p><p>Negotiate commercial agreements and contracts with key accounts.</p><p>Develop pricing strategies that maximize profitability while remaining competitive.</p><p>Review product margins and profitability.</p><p>Monitor promotions and discounts to ensure financial effectiveness.</p><p>Maintain strong relationships with key customers.</p><p>Resolve major customer issues and ensure high levels of customer satisfaction.</p><p>Conduct regular business reviews with strategic clients.</p><p>Analyze sales performance, customer profitability, and market trends.</p><p>Prepare commercial reports and recommendations for senior management.</p><p>Monitor sales by product category, region, and customer.</p><p>Work closely with Purchasing, Supply Chain, Production, Finance, Marketing, and Operations.</p><p>Coordinate product launches and promotional activities.</p><p>Ensure product availability based on sales forecasts.</p><p>Lead, coach, and develop the commercial team.</p><p>Conduct performance evaluations and training.</p><p>Foster a results-oriented and customer-focused culture.</p><p>Ensure compliance with company policies and commercial procedures.</p><p>Maintain ethical business practices during all negotiations and commercial activities.</p><p><strong>Desired Candidate Profile</strong></p><p><b>Key Responsibilities</b></p><p><b>Commercial Strategy</b></p><p><b>Sales Management</b></p><p><b>Business Development</b></p><p><b>Pricing & Profitability</b></p><p><b>Customer Relationship Management</b></p><p><b>Commercial Analysis</b></p><p><b>Cross-Functional Coordination</b></p><p><b>Team Leadership</b></p><p><b>Compliance</b></p><p><b>Key Performance</b></p>
<p>Individuals in the Customer Support Analyst I role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 1 and 2 help desk support. They work with a broad range of infrastructure products and basic networking components. They provide maintenance and support for moderately to highly complex client products and work on one or more projects concurrently as a team member. Customer Support members respond to requests for IT support, logging problems, generating trouble tickets, attempting to diagnose and resolve problems, and if necessary, escalating the problem to the appropriate level of expertise. They are responsible for documenting solutions to problems and developing end-user guidelines. On an ongoing basis, they work to improve customer support processes and practices. In addition, they evaluate and recommend client software and hardware and write proposals for purchasing new or upgraded products. Individuals in the Customer Support job family require an understanding of the foundation architecture, hardware and software used by the organization. They demonstrate skill in various custom or packaged hardware and software. They have the ability to gather information on issues and have diagnostic capabilities to enable them to describe or resolve problems. These individuals ensure that client needs are addressed and resolved in accordance with service level agreements. Handle Service Task / End-User Support : First point of contact and day-to-day technical support to end users Respond to Level 1 and 2 support requests via the IT Ticketing system Enter call data into the tracking system Provide user access service in accordance with established procedures Diagnose problems systematically and evaluate multiple options before escalation Meet agreed service levels and proactively communicate delays or blockers Document problem status, troubleshooting and resolution Endpoint, Hardware, Software & Peripheral Support: Configure, deploy, maintain and troubleshoot laptops, desktops, mobile devices, printers, scanners, meeting-room equipment and other IT peripherals Perform standard software installations, updates, upgrades and endpoint configuration Perform minor hardware and peripheral troubleshooting and coordinate warranty/vendor repairs Prepare equipment for new starters, transfers, replacements and field deployments Ensure endpoint configurations comply with ICT and security standards IT Asset & Inventory Management: Maintain complete, accurate and current IT asset records Record asset allocation, movement, repair, replacement, return and disposal Conduct periodic physical verification and investigate discrepancies proactively Ensure assets are correctly assigned to users and locations Support the complete IT asset lifecycle Projects, Field Support & Operational Activities : Independently manage assigned activities and deliverables within ICT projects Prepare simple implementation plans, timelines and status updates Identify dependencies, risks and blockers and escalate them proactively Provide IT support to WVL offices and field locations as required Travel to remote offices for installations, troubleshooting, maintenance and assessments Prepare required equipment, tools and documentation before field visits Support testing, rollouts, migrations and technology improvements Security, Compliance & Service Continuity: Adhere to WVL and corporate ICT security policies, procedures and standards Support endpoint security, patching, encryption, MFA and other required controls Promptly report suspected security incidents, vulnerabilities, lost equipment or policy violations Protect credentials, organizational information and IT equipment Support business continuity and recovery procedures relevant to end-user technology Ensure Documentation, Communications and Service Improvement: Create and maintain documentation of issue resolutions, procedures and troubleshooting guides Document solutions to common problems and contribute to the Knowledge Base Communicate updates on issues in a timely manner Alert team members about recurring problems Participate in integration and user acceptance testing Recommend practical improvements to service quality and support processes Train or guide co-workers on supported functionality where required. Vendor & Procurement Support: Coordinate with vendors and service providers for technical support, repairs, warranties and replacements Track equipment sent for repair and follow up until closure Escalate delayed vendor actions and maintain appropriate records Assess technical requirements before recommending hardware or software purchases Ensure proposed purchases comply with ICT standards and have appropriate business/technical justification Follow WVL procurement and approval procedures Perform Other Duties as Required: Attend relevant WVL meetings and participate in capacity-building activities as needed Act responsibly regarding own security and contribute to a positive security culture Report safeguarding incidents as required by policy Abide by security policies and procedures and report incidents or breaches to the appropriate manager Perform other duties as assigned by the Line Manager</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science or another related field. Relevant IT certifications such as Microsoft or CompTIA are an advantage. Demonstrated practical experience in IT service desk, desktop support or a comparable technical support role. Typically 2 to 3 years of IT work experience. Demonstrated ability to independently troubleshoot hardware, software, Windows/Microsoft 365 endpoints and basic network issues. Experience with IT asset management, vendor coordination and supporting multiple priorities is required. Effective written and verbal communication in English. The position requires ability and willingness to travel independently and frequently to WVL offices and field locations. Occasionally lift and carry IT equipment and peripherals, and perform basic physical tasks associated with IT support, such as connecting equipment, installing peripherals, and accessing equipment in office/network environments. Experience with Microsoft 365 administration/support, including Outlook, Teams, OneDrive and SharePoint Experience with Windows 10/11 endpoint administration and troubleshooting Knowledge of TCP/IP, DNS, DHCP, Wi-Fi, IP addressing and network troubleshooting Experience with network printers and peripheral troubleshooting IT service management / ITIL knowledge or certification Experience working in a multi-office or field-support environment Demonstrated ability to manage multiple priorities independently and communicate progress proactively</p>
<p><br></p><p><strong>Scope of work, responsibilities and description of the proposed analytical work</strong><br>The overall objective of the consultancy is to support the Municipality of Tripoli in developing:</p><ul><li>A revised, evidence-based classification and division of neighborhoods and localities within Tripoli Municipality, based on social, demographic, geographic, governance, and conflict-sensitivity considerations.</li><li>A proposed methodology for establishing representative neighborhood committees through locally endorsed community-election processes. The proposed neighborhood committees are envisioned as sustainable social-stability and participatory-governance mechanisms formally linked to the municipality. They will support improved coordination between communities, the municipality, donors, and development actors while strengthening legitimacy, representation, accountability, and social cohesion at the neighborhood level.</li></ul><p>Under the supervision of the Local Peacebuilding Coordinator in the North and the Peacebuilding Project Manager, the Consultant will undertake the following tasks:</p><p><strong>Review and analysis of existing resources and context</strong></p><ul><li>Conduct a desk review of existing resources related to Tripoli s governance, urban divisions, social dynamics, local conflict drivers, and participatory mechanisms.</li><li>Review and analyze the findings of the Conflict Analysis Report.</li><li>Identify and document the principal criteria and considerations for redefining and classifying neighborhoods and localities in Tripoli.</li><li>Consider geographic boundaries, demographic characteristics, community identities, social-cohesion dynamics, municipal service coverage, governance arrangements, and conflict-sensitivity factors.</li></ul><p><strong>Stakeholder consultations and participatory mapping</strong></p><ul><li>Conduct consultations with municipal officials, Mokhtars, civil society organizations, youth and women representatives, community representatives, and other local actors.</li><li>Conduct participatory discussions and mapping exercises to validate existing neighborhood boundaries and identify community-representation structures.</li><li>Analyze local-governance dynamics and social-cohesion and tension-related considerations relevant to neighborhood classification and committee formation.</li><li>Submit a summary report documenting the consultations, key findings, and recommendations.</li></ul><p><br></p><p><strong>Expected outputs and deliverables</strong><br>The consultancy consists of 30 working days distributed over four months. The Consultant is expected to complete the following deliverables:</p><p><strong>Deliverable 1: Inception report</strong><br>5 working days<br>The Consultant shall submit an inception report including:</p><ul><li>The proposed methodology and analytical framework.</li><li>A detailed work plan and timeline.</li><li>Stakeholder mapping and engagement approach.</li><li>Proposed data-collection methods and tools.</li><li>Key milestones and expected outputs.</li><li>A basic risk assessment and mitigation measures.</li><li>A quality-assurance approach.</li></ul><p>The deliverable is expected during the first month following contract signature and represents 15% of the total contract value.</p><p><strong>Deliverable 2: Stakeholder consultation and participatory mapping report</strong><br>15 working days<br>The Consultant shall conduct a participatory consultation process with relevant stakeholders and submit a comprehensive report documenting:</p><ul><li>The consultation methodology and stakeholder-engagement process.</li><li>Key findings from consultations.</li><li>Participatory mapping results.</li><li>Existing neighborhood boundaries and community-representation structures.</li><li>Local-governance and conflict-sensitive considerations.</li><li>Recommendations to inform the neighborhood-classification framework and committee-formation methodology.</li></ul><p>The deliverable is expected during the second month following contract signature and represents 45% of the total contract value.</p><p><strong>Deliverable 3: Draft neighborhood-classification framework and neighborhood-committee formation methodology</strong><br>5 working days<br>The Consultant shall submit:</p><ul><li>A draft evidence-based and conflict-sensitive neighborhood-classification framework.</li><li>Proposed classification criteria and supporting analysis.</li><li>Neighborhood profiles and a draft neighborhood-classification map.</li><li>A draft methodology for establishing representative neighborhood committees.</li><li>A proposed governance structure and committee composition.</li><li>A proposed community-election process.</li><li>Institutional linkages with the Municipality of Tripoli.</li><li>Implementation arrangements and a phased roadmap.</li></ul><p>The deliverable is expected during the third month following contract signature and represents 20% of the total contract value.</p><p><strong>Deliverable 4: Final report and validation workshop outputs</strong><br>5 working days<br>The Consultant shall:</p><ul><li>Facilitate a validation workshop with relevant stakeholders.</li><li>Present the draft neighborhood-classification framework and committee-formation methodology.</li><li>Incorporate feedback received during the validation process.</li><li>Submit a final consolidated report containing the finalized framework, methodology, key findings, and recommendations for municipal adoption and implementation.</li></ul><p>The deliverable is expected during the fourth month following contract signature and represents 20% of the total contract value.</p><p>All deliverables shall be submitted in one original hard copy and one electronic copy, preferably in Microsoft Word format where applicable.</p><p><strong>Institutional arrangements</strong><br>The Consultant will work under the supervision of the Local Peacebuilding Coordinator in the North and the Peacebuilding Project Manager.<br>UNDP will provide the Consultant with the necessary guidance in a timely, thorough, and transparent manner.<br>UNDP will provide clarifications and facilitate the work as required.<br>The Consultant shall maintain regular and consistent field presence throughout the assignment.<br>The Consultant shall properly document stakeholder consultations and field activities.<br>The Consultant shall triangulate data sources and validate findings before finalization.<br>The Consultant shall ensure compliance with data-protection, confidentiality, and ethical standards.<br>All transportation and site-logistics costs must be included in the Consultant s financial offer and daily rate.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>A Master's degree in urban planning, governance, political science, peace and conflict studies, sociology, public administration, anthropology, or a related field.</li><li>A minimum of ten years of relevant proven experience in local development, urban planning, local governance, and peacebuilding.</li><li>Proven experience conducting at least three relevant projects or assignments in urban planning, local governance, conflict prevention, or social stability is required.</li><li>Demonstrated experience in participatory governance assessments, stakeholder consultations, neighborhood classification, conflict-sensitive programming, or community-representation processes is desirable.</li><li>Fluency in English and Arabic is required.</li><li>The selected Consultant must be covered by valid health insurance and personal accident insurance for the duration of the assignment. Insurance may be provided by the individual or the company, with any related costs deducted from the Consultant's remuneration, as applicable.</li></ul>
<p>The Community Engagement Coordinator leads the planning, coordination and implementation of Community Engagement (CE) activities across the three neighbourhoods. The position is responsible for coordinating the work of Community Engagement focal points across consortium partners, aligning location-level workplans, setting implementation priorities, monitoring delivery and ensuring consistent application of agreed methodologies and standards.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead the operational planning, coordination, implementation and follow-up of Community Engagement activities across the three locations, including the development and consolidation of detailed workplans, sequencing of activities, coordination of responsibilities and monitoring of agreed deadlines and deliverables.</li><li>Plan and oversee community engagement processes across the three locations, ensuring that activities are coordinated, appropriately sequenced and adapted to changing community dynamics, operational constraints and project priorities.</li><li>Provide operational direction to Community Engagement focal points and coordinate their respective workplans, priorities, deliverables and follow-up actions to ensure consistent and timely implementation across consortium partners and locations.</li><li>Consolidate and manage the overall Community Engagement implementation plan, identify interdependencies and operational gaps across locations, and re-prioritise activities and focal-point assignments in response to changing needs, delays, risks and emerging opportunities.</li><li>Support the establishment, strengthening and sustainability of community structures and participatory mechanisms, ensuring that they remain inclusive, representative and functional.</li><li>Facilitate effective engagement and coordination with municipalities, local authorities, community representatives, civil society actors and other relevant stakeholders.</li><li>Ensure that community feedback, concerns, recommendations and emerging dynamics are systematically documented, communicated and followed up through appropriate channels.</li><li>Contribute to programme quality, learning and adaptive management by providing regular field-level analysis, recommendations and updates to relevant management and technical teams.</li><li>Contribute to reporting, documentation, monitoring and learning related to Community Engagement activities and outcomes.</li><li>Represent NRC and the Haretna Consortium in relevant coordination meetings and forums, as delegated by the line manager.</li><li>Ensure compliance with and adherence to NRC policies, guidance and procedures, including relevant Community Engagement and Accountability standards, safeguarding requirements and Haretna Consortium procedures.</li></ul><p><strong>Specific responsibilities:</strong></p><ul><li><strong>Community Engagement coordination</strong></li><li>Lead and manage the coordinated implementation of Community Engagement activities across all three locations, ensuring alignment between location-level plans, consortium commitments, project milestones and agreed technical standards.</li><li>Develop and oversee location-specific plans for strengthening the functionality, inclusiveness, sustainability and transition of Neighbourhood Action Groups, and coordinate implementation by the relevant focal points and partners.</li><li>Set priorities and allocate Community Engagement follow-up responsibilities among consortium focal points, monitor progress against agreed deliverables and address implementation gaps or delays.</li><li><strong>Field presence and community follow-up.</strong></li><li>Maintain a minimum 60% field presence (one day/week in each neighborhood).</li><li>Monitor implementation quality and maintain relationships with community stakeholders.</li><li>Resolve operational Community Engagement issues within the authority of the position and escalate significant strategic, contractual, safeguarding or resource-related matters to the Consortium Management Unit.</li><li><strong>Municipal coordination and representation</strong></li><li>Serve as the main liaison with municipalities and local authorities.</li><li>Facilitate coordination meetings, approvals and municipal engagement.</li><li>Strengthen collaboration between municipalities, NAGs and local actors.</li><li><strong>Consortium coordination</strong></li><li>Lead the operational coordination of Community Engagement activities implemented by NRC, COSV, RDFL and TEC, including consolidation of partner workplans, alignment of priorities, monitoring of dependencies and follow-up on agreed deliverables.</li><li>Establish and maintain harmonised Community Engagement approaches, accountability mechanisms, coordination tools and follow-up arrangements across consortium partners.</li><li>Chair regular Community Engagement coordination meetings, assign and track action points, resolve operational coordination issues and escalate matters requiring Consortium Management Unit decisions.</li><li>Analyse consolidated field information and community feedback and recommend or implement adjustments to Community Engagement plans, sequencing and operational approaches within the parameters of the approved project framework.</li><li><strong>Reporting and documentation</strong></li><li>Prepare reports, trackers, minutes and donor inputs.</li><li>Maintain complete documentation of CE activities and follow-up actions.</li><li>Perform other duties assigned by the line manager.</li></ul><p><strong>Scale and scope of the position:</strong></p><p>The position coordinates Community Engagement activities across three locations and four consortium partners, provides matrix coordination to focal points, and monitors workplans, deliverables and follow-up. It has no dedicated budget but contributes to activity planning and resource prioritisation.</p><p><strong>Critical interfaces:</strong></p><p>Work closely with the CMU, NRC CE & Accountability team, consortium partners, NAGs, municipalities, community representatives, and NRC programme, M&E, communications and support teams.</p><p><strong>Generic professional competencies:</strong></p><ul><li>Minimum 3 years' experience in community engagement, coordination or accountability.</li><li>Relevant university degree.</li><li>Experience with communities, municipalities and participatory processes.</li><li>Strong coordination, communication and organizational skills.</li><li>Fluency in Arabic and English; Microsoft Office proficiency; willingness to travel.</li></ul><p><strong>Context related skills, knowledge and experience</strong></p><ul><li>Knowledge of the Lebanese context and Haretna target areas is preferred.</li><li>Experience with municipalities, community groups and consortium projects.</li><li>Understanding of participatory, conflict-sensitive and community-centred approaches.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 3 years' experience in community engagement, coordination or accountability.</li><li>Relevant university degree.</li><li>Experience with communities, municipalities and participatory processes.</li><li>Strong coordination, communication and organizational skills.</li><li>Fluency in Arabic and English; Microsoft Office proficiency; willingness to travel.</li><li>Knowledge of the Lebanese context and Haretna target areas is preferred.</li><li>Experience with municipalities, community groups and consortium projects.</li><li>Understanding of participatory, conflict-sensitive and community-centred approaches.</li><li>Behavioural competencies: Planning and delivering results; Working with people; Communication with impact and respect; Handling insecure environments; Analysing; Coping with change.</li><li>This position is highly operational and field based. Regular presence in the three Haretna neighbourhoods is mandatory and is considered a core responsibility of the role. The position requires a minimum of 60% field presence, equivalent to three days per working week, with regular coverage of Mina, Hay Tamlis and Taameer.</li></ul>
<div><span style="font-size: 11px;">Strong understanding and application of technical principles and concepts in MEAL. Knowledge of education and other sectors. </span></div><div><span style="font-size: 11px;">Track record of contributing to successful business development activities capturing public and/or private donor funding.</span></div><div><span style="font-size: 11px;">Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings.</span></div><div><span style="font-size: 11px;">Accompaniment orientation and skills, with ability to recognize the capacities and solutions of partners, colleagues and system actors. </span></div><div><span style="font-size: 11px;">Strong strategic, analytical, problem-solving and systems thinking skills with capacity to see the big picture and ability to make sound judgment.</span></div><div><span style="font-size: 11px;">Proficient in MS Office packages (Excel, Word, PowerPoint); digital data collection tools such as CommCare, KoBo or RedRose; Web Conferencing Applications; and strong understanding of information and budget management systems and knowledge-sharing networks.</span></div><div><span style="font-size: 11px;">Strong written and oral communication skills.</span></div><div><span style="font-size: 11px;">Strong presentation, facilitation, training, mentoring, and coaching skills.</span></div><div><span style="font-size: 11px;">Ability to work effectively in challenging contexts.</span></div><div><span style="font-size: 11px;">Proactive, resourceful and results-oriented.</span></div><div><br></div><div><span style="font-size: 11px;">Required Languages: Written and verbal fluency in English required. Knowledge of Arabic preferred.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Travel: Must be willing and able to travel up to 35% to Europe and Middle East countries and other locations as needed. </span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Work hours: Able to work during Europe and Middle East business hours.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Supervisory Responsibilities: None</span></div><div><span style="font-size: 11px;"> </span></div><div><span style="font-size: 11px;"><b><br></b></span></div><div><span style="font-size: 11px;"><b>Qualifications</b></span></div><div><span style="font-size: 11px;"><b>Basic Qualifications </b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Bachelor’s degree in international development, statistics, economics, education or other related field. </span></div><div><span style="font-size: 11px;">Minimum of eight years of work experience in international development and/or MEAL with progressive responsibilities, ideally with an international NGO, including at least three years as a MEAL technical advisor and/or program manager. Experience working overseas, ideally in Europe and the Middle East. </span></div><div><span style="font-size: 11px;">Experience with MEAL in fragile contexts and emergency response activities.</span></div><div><span style="font-size: 11px;">Experience in the development and production of curricula, tools, evidence and other products to support MEAL. </span></div><div><span style="font-size: 11px;">Demonstrated experience in transferring knowledge to diverse audiences through training, mentoring, and other formal and informal methods.</span></div><div><span style="font-size: 11px;">Experience with project monitoring and evaluation using both quantitative and qualitative approaches, including development of indicators, development and application of data collection tools and methodologies, database development, data analysis, and data presentation.</span></div><div><span style="font-size: 11px;">Experience in business development, such as preparation of MEAL sections of proposals. </span></div><div><span style="font-size: 11px;">Experience and skills to represent the organization at meetings with donors, government, international NGOs, and local partners, with understanding of partnership principles.</span></div><div><span style="font-size: 11px;">Preferred Qualifications </span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Master’s degree in related field.</span></div><div><span style="font-size: 11px;">Technical or academic publications are a plus.</span></div><div><span style="font-size: 11px;">Expertise with statistical software and with PowerBI. </span></div><div><span style="font-size: 11px;">Experience working with both development and emergency projects. </span></div><div><span style="font-size: 11px;">Experience working in countries in Europe and the Middle East. </span></div><div><span style="font-size: 11px;">Agency Competencies (for all CRS Staff):</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Personal Accountability – Consistently takes responsibility for one’s own actions. </span></div><div><span style="font-size: 11px;">Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.</span></div><div><span style="font-size: 11px;">Builds and Maintains Trust - Shows consistency between words and actions.</span></div><div><span style="font-size: 11px;">Collaborates with Others – Works effectively in intercultural and diverse teams.</span></div><div><span style="font-size: 11px;">Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.</span></div><div><span style="font-size: 11px;">Agency Leadership Competencies:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.</span></div><div><span style="font-size: 11px;">Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.</span></div><div><span style="font-size: 11px;">Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.</span></div><p><strong>Desired Candidate Profile</strong></p><p><strong>Basic Qualifications</strong> Bachelor s degree in international development, statistics, economics, education or other related field. Minimum of eight years of work experience in international development and/or MEAL with progressive responsibilities, ideally with an international NGO, including at least three years as a MEAL technical advisor and/or program manager. Experience working overseas, ideally in Europe and the Middle East. Experience with MEAL in fragile contexts and emergency response activities. Experience in the development and production of curricula, tools, evidence and other products to support MEAL. Demonstrated experience in transferring knowledge to diverse audiences through training, mentoring, and other formal and informal methods. Experience with project monitoring and evaluation using both quantitative and qualitative approaches, including development of indicators, development and application of data collection tools and methodologies, database development, data analysis, and data presentation. Experience in business development, such as preparation of MEAL sections of proposals. Experience and skills to represent the organization at meetings with donors, government, international NGOs, and local partners, with understanding of partnership principles.</p><p><strong>Preferred Qualifications</strong> Master s degree in related field. Technical or academic publications are a plus. Expertise with statistical software and with PowerBI. Experience working with both development and emergency projects. Experience working in countries in Europe and the Middle East.</p><p><strong>Agency Competencies (for all CRS Staff):</strong> Personal Accountability Consistently takes responsibility for one s own actions. Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest. Builds and Maintains Trust - Shows consistency between words and actions. Collaborates with Others Works effectively in intercultural and diverse teams. Open to Learn Seeks out experiences that may change perspective or provide an opportunity to learn new things.</p><p><strong>Agency Leadership Competencies:</strong> Lead Change Continually looks for ways to improve the agency through a culture of agility, openness, and innovation. Develops and Recognizes Others Builds the capacity of staff to reach their full potential and enhance team and agency performance. Strategic Mindset Understands role in translating, communicating, and implementing agency strategy and team priorities.</p>
<div><span style="font-size: 11px;">Strong understanding and application of technical principles and concepts in MEAL. Knowledge of education and other sectors. </span></div><div><span style="font-size: 11px;">Track record of contributing to successful business development activities capturing public and/or private donor funding.</span></div><div><span style="font-size: 11px;">Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings.</span></div><div><span style="font-size: 11px;">Accompaniment orientation and skills, with ability to recognize the capacities and solutions of partners, colleagues and system actors. </span></div><div><span style="font-size: 11px;">Strong strategic, analytical, problem-solving and systems thinking skills with capacity to see the big picture and ability to make sound judgment.</span></div><div><span style="font-size: 11px;">Proficient in MS Office packages (Excel, Word, PowerPoint); digital data collection tools such as CommCare, KoBo or RedRose; Web Conferencing Applications; and strong understanding of information and budget management systems and knowledge-sharing networks.</span></div><div><span style="font-size: 11px;">Strong written and oral communication skills.</span></div><div><span style="font-size: 11px;">Strong presentation, facilitation, training, mentoring, and coaching skills.</span></div><div><span style="font-size: 11px;">Ability to work effectively in challenging contexts.</span></div><div><span style="font-size: 11px;">Proactive, resourceful and results-oriented.</span></div><div><br></div><div><span style="font-size: 11px;">Required Languages: Written and verbal fluency in English required. Knowledge of Arabic preferred.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Travel: Must be willing and able to travel up to 35% to Europe and Middle East countries and other locations as needed. </span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Work hours: Able to work during Europe and Middle East business hours.</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Supervisory Responsibilities: None</span></div><div><span style="font-size: 11px;"> </span></div><div><span style="font-size: 11px;"><b><br></b></span></div><div><span style="font-size: 11px;"><b>Qualifications</b></span></div><div><span style="font-size: 11px;"><b>Basic Qualifications </b></span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Bachelor’s degree in international development, statistics, economics, education or other related field. </span></div><div><span style="font-size: 11px;">Minimum of eight years of work experience in international development and/or MEAL with progressive responsibilities, ideally with an international NGO, including at least three years as a MEAL technical advisor and/or program manager. Experience working overseas, ideally in Europe and the Middle East. </span></div><div><span style="font-size: 11px;">Experience with MEAL in fragile contexts and emergency response activities.</span></div><div><span style="font-size: 11px;">Experience in the development and production of curricula, tools, evidence and other products to support MEAL. </span></div><div><span style="font-size: 11px;">Demonstrated experience in transferring knowledge to diverse audiences through training, mentoring, and other formal and informal methods.</span></div><div><span style="font-size: 11px;">Experience with project monitoring and evaluation using both quantitative and qualitative approaches, including development of indicators, development and application of data collection tools and methodologies, database development, data analysis, and data presentation.</span></div><div><span style="font-size: 11px;">Experience in business development, such as preparation of MEAL sections of proposals. </span></div><div><span style="font-size: 11px;">Experience and skills to represent the organization at meetings with donors, government, international NGOs, and local partners, with understanding of partnership principles.</span></div><div><span style="font-size: 11px;">Preferred Qualifications </span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Master’s degree in related field.</span></div><div><span style="font-size: 11px;">Technical or academic publications are a plus.</span></div><div><span style="font-size: 11px;">Expertise with statistical software and with PowerBI. </span></div><div><span style="font-size: 11px;">Experience working with both development and emergency projects. </span></div><div><span style="font-size: 11px;">Experience working in countries in Europe and the Middle East. </span></div><div><span style="font-size: 11px;">Agency Competencies (for all CRS Staff):</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Personal Accountability – Consistently takes responsibility for one’s own actions. </span></div><div><span style="font-size: 11px;">Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.</span></div><div><span style="font-size: 11px;">Builds and Maintains Trust - Shows consistency between words and actions.</span></div><div><span style="font-size: 11px;">Collaborates with Others – Works effectively in intercultural and diverse teams.</span></div><div><span style="font-size: 11px;">Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.</span></div><div><span style="font-size: 11px;">Agency Leadership Competencies:</span></div><div><span style="font-size: 11px;"><br></span></div><div><span style="font-size: 11px;">Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.</span></div><div><span style="font-size: 11px;">Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.</span></div><div><span style="font-size: 11px;">Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.</span></div><p><strong>Desired Candidate Profile</strong></p><p><strong>Basic Qualifications</strong> Bachelor s degree in international development, statistics, economics, education or other related field. Minimum of eight years of work experience in international development and/or MEAL with progressive responsibilities, ideally with an international NGO, including at least three years as a MEAL technical advisor and/or program manager. Experience working overseas, ideally in Europe and the Middle East. Experience with MEAL in fragile contexts and emergency response activities. Experience in the development and production of curricula, tools, evidence and other products to support MEAL. Demonstrated experience in transferring knowledge to diverse audiences through training, mentoring, and other formal and informal methods. Experience with project monitoring and evaluation using both quantitative and qualitative approaches, including development of indicators, development and application of data collection tools and methodologies, database development, data analysis, and data presentation. Experience in business development, such as preparation of MEAL sections of proposals. Experience and skills to represent the organization at meetings with donors, government, international NGOs, and local partners, with understanding of partnership principles.</p><p><strong>Preferred Qualifications</strong> Master s degree in related field. Technical or academic publications are a plus. Expertise with statistical software and with PowerBI. Experience working with both development and emergency projects. Experience working in countries in Europe and the Middle East.</p><p><strong>Agency Competencies (for all CRS Staff):</strong> Personal Accountability Consistently takes responsibility for one s own actions. Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest. Builds and Maintains Trust - Shows consistency between words and actions. Collaborates with Others Works effectively in intercultural and diverse teams. Open to Learn Seeks out experiences that may change perspective or provide an opportunity to learn new things.</p><p><strong>Agency Leadership Competencies:</strong> Lead Change Continually looks for ways to improve the agency through a culture of agility, openness, and innovation. Develops and Recognizes Others Builds the capacity of staff to reach their full potential and enhance team and agency performance. Strategic Mindset Understands role in translating, communicating, and implementing agency strategy and team priorities.</p>
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<p> <strong>POSITION SUMMARY</strong> </p>
<p> </p>
<p>Communicate service needs to chefs and stewards throughout functions. Total charges for group functions, and prepare and present checks to group contacts for payment. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.</p>
<p> </p>
<p>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.</p>
<p> </p>
<p><b>PREFERRED QUALIFICATION</b></p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 2 years of related work experience.</p>
<p>License or Certification: None</p>
<p> </p>
<p> </p>
</div>
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<p> <i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i> </p>