Recruitment Specialist Jobs in Lebanon

Gymbo Wellness is recruiting a skilled Kitchen Production Specialist to support the development and daily operation of the BôCafé healthy food kitchen. <br> <br>The position is based in the Back of House kitchen and focuses on food production, recipe standardization, menu improvement, cost control, kitchen hygiene, stock management, and delivery orders. <br> <br>Main Duties <br> <br>• Prepare healthy meals, salads, bowls, sandwiches, breakfast items, snacks, sauces, and other menu products. <br> <br>• Ensure every item follows the approved recipe, portion size, preparation method, presentation standard, and service time. <br> <br>• Contribute to the re-engineering of the BôCafé menu by testing recipes, improving ingredients, simplifying preparation, and developing commercially viable items. <br> <br>• Create detailed recipe cards covering ingredients, quantities, preparation steps, portions, plating, allergens, shelf life, and food cost. <br> <br>• Calculate recipe costs, control portions, monitor waste, and support menu profitability. <br> <br>• Prepare, package, and coordinate Toters, takeaway, and delivery orders accurately and on time. <br> <br>• Complete daily mise en place and maintain a clean, organized, and efficient kitchen. <br> <br>• Follow food safety, sanitation, labeling, temperature-control, storage, and cross-contamination procedures. <br> <br>• Monitor ingredient levels, receive deliveries, inspect product quality, and apply FIFO stock rotation. <br> <br>• Support inventory control, purchasing requirements, and waste-reduction procedures. <br> <br>• Coordinate professionally with BôCafé staff, management, reception, and suppliers. <br> <br>Requirements <br> <br>• At least 5 years of professional kitchen experience. <br> <br>• Strong experience in healthy food preparation, preferably in a healthy café, restaurant, meal-preparation business, fitness facility, wellness concept, or catering operation. <br> <br>• Proven knowledge of recipe costing, food costing, portion control, waste reduction, and menu profitability. <br> <br>• Experience creating standardized recipe cards and kitchen preparation procedures. <br> <br>• Strong plating, presentation, and food-packaging skills. <br> <br>• Good knowledge of food hygiene, allergens, storage temperatures, labeling, and food safety. <br> <br>• Previous experience handling delivery orders, preferably through Toters. <br> <br>• Ability to work quickly and accurately while maintaining quality and consistency. <br> <br>• Strong discipline, organization, punctuality, teamwork, and attention to detail. <br> <br>• Arabic is required. English or French is considered an advantage

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultant is expected to deliver data collection tools including questionnaires and guides and tabulation of data collected, literature review reports, concepts notes for knowledge products and meetings and workshops, sections/chapters of studies, write-ups on specific issues, and presentations.<br> Work Location<br>UN House-ESCWA / Hybrid<br> Expected duration<br>4 months<br> Duties and Responsibilities<br>Background Despite strong momentum towards gender equality and considerable achievements in women’s empowerment, the Arab region continues to register one of the largest gender gaps. Arab women still lag behind in terms of political participation, labour force participation, equality and sex-based discrimination. In 2025, women’s labour force participation was 19 per cent in the Arab States, less than half the global average of 49 per cent, making it the lowest rate worldwide. Various factors can be attributed to the low economic participation of women in the Arab region, most important of which are the high involvement of women in unpaid care work and their weak involvement in entrepreneurship. In the Arab States, women carry out 80 to 90 percent of all unpaid care tasks and spend an average of 4.7 times more time than men on unpaid care tasks. If women continue to bear the brunt of unpaid care work, there is a serious risk that gender gaps widen and hard-won achievements in women’s socioeconomic empowerment are reversed. Addressing the available policies and legal frameworks is thus crucial to promote women’s economic empowerment in the region and build the resilience of women to future shocks. ESCWA supports its member States in promoting gender equality and the advancement of women at the legislative, policy and programmatic levels through the translation of global normative frameworks into region-specific actions within the areas of gender justice and the law, women, peace and security, women economic empowerment, care economy, and gender mainstreaming in national institutions. ESCWA supports member States in their efforts to reform care-related policies and develop new ones to promote women’s economic empowerment. Within the care economy workstream, ESCWA is currently working with Lebanon, Oman, Morocco and Tunisia, following an approach comprising the preparation of knowledge products and organization of capacity building workshops. ESCWA also supports several countries including Iraq, Lebanon, Mauritania and Morocco to strengthen gender mainstreaming in national institutions. Furthermore, ESCWA develops training packages and contributes to capacity-building efforts to transform knowledge, good practices and related skills into innovative online and in-person awareness-raising sessions and training programmes to support countries in developing national strategies, policies and action plans relevant to implementing and reviewing global commitments, including those under CEDAW and the Beijing Declaration and Platform for Action. Objective and methodology ESCWA seeks to hire a consultant to provide input and contributions to support the successful completion of several gender equality related outputs including: • National case studies mainly on unpaid care work and care economy; • National technical requests related to the advancement of gender equality; • National dialogues and meetings as well as capacity building workshops targeting various governmental entities in Arab States to support the reforms and development of policies; • Papers and knowledge products to explore concepts related to women’s economic empowerment in the region, gendered perspectives in recovery and reconstruction, and other women and gender-related concepts; • Regional meetings, consultations, and capacity building workshops to exchange experience and knowledge, disseminate the results and findings of prepared knowledge products and advocate for needed legal and policy reforms. Tasks and responsibilities The consultant will be responsible for the following tasks: - Desk review: Undertake necessary research and desk reviews on topics related to gender equality and women empowerment as required for the development and finalization of the gender equality related outputs; - Prepare necessary data collection tools including questionnaires for surveys and guides for interviews and focus groups; - Undertake analysis of data and other inputs; - Draft inputs following the set outlines for various outputs; - Prepare required inputs for the preparation and organization of meetings with relevant stakeholders. Supervision: The consultant will work under the direct supervision of Ms. Rouba ARJA, the Social Affairs Officer responsible for the women’s economic empowerment project, and the overall guidance of the Gender Justice, Population and Inclusive Development cluster leader.<br> Qualifications/special skills<br>A master's degree in social or economic or gender or anthropology studies or studies in related areas is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 5 years of professional work experience in socio-economic issues is required. Experience in preparing and reviewing publications or reports is required. Experience in working in the Arab region is required. Experience in working on gender issues and women’s economic empowerment is required Experience in working with government entities is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English and Arabic is required. Fluency in French is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Recruitment for this position is on a local basis. The incumbent is required to have the legal right to live and work in the specified working location.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The IC is expected to provide the required research support on areas 1-6 to be delivered on a timely manner. The IC should also help in finalizing all comments provided and should provide all codes and data sets and programs related to the projects by the end of the contract in an organized manner.<br> Work Location<br>UN-House- ESCWA / Hybrid<br> Expected duration<br>5 months<br> Duties and Responsibilities<br>Background The world is currently experiencing the Fourth Industrial Revolution. With this transition, the velocity of change and the sheer number of innovations are unprecedented. This revolution will inevitably eliminate many current lines of work yet has the capacity to bring in new lines of employment. The agility of this revolution makes the jobs of the future difficult to predict using traditional techniques. Given this background, this project will tackle three main issues: • The lack of timely information to monitor the dynamism of the labor market needs. • The mismatch between human capital accumulation and labor market demand. • Labor market policies and regulations are mostly outdated and unprepared for the impact of automation on jobs in most ESCWA countries. Under the supervision of the Team Leader of Future of Work Project and the overall guidance of the cluster lead, the Individual Contractor will assist the Future of work project in scraping activities. Tasks - duties and responsibilities The Individual contractor will mainly contribute to the following areas: 1. Identifying job and employment-related websites for potential data scraping, under guidance. 2. Basic knowledge of ethical guidelines and legal boundaries in web scraping, focusing on adhering to terms of service and privacy laws of targeted websites. 3. Developing foundational skills in creating simple algorithms for extracting data like job listings and company information, and skills from websites. 4. Working using web scraping tools and technologies, such as Python libraries (BeautifulSoup, Scrapy), with an emphasis on learning and application under supervision. 5. Monitoring and updating scraped data, with an emphasis on understanding their importance and basic functionality. 6. Identify and solve basic issues during the web scraping process, with support from more experienced team members.<br> Qualifications/special skills<br>A bachelor’s degree in computer science, data science, or other related computer fields is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 1 year of experience in scrapping is required.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English and Arabic is required. Knowledge of French is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Recruitment for this position is on a local basis. The incumbent is required to have the legal right to live and work in the specified working location.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>1. Annotated outline for the report, including proposed case-studies and a preliminary reference list. 2. First draft of the report 3. Final revised draft of the report, including case studies and reflecting ESCWA’s feedback and comments<br> Work Location<br>Remotley<br> Expected duration<br>3 months<br> Duties and Responsibilities<br>Objective ESCWA seeks to engage a consultant to support the drafting of a report which would constitute an input to ESCWA’s upcoming energy publication: “Enabling policies for inclusive, sustainable, and digitalized power grids and enhanced cross-border cooperation in the Arab region”. The analytical report would focus on the opportunities and challenges related to the digitalization of power grids in the Arab region, cross-border cooperation and regional integration, governance and policy frameworks for digitalized grids, and propose policy recommendations based on regional and international success stories and best practices. The report should also focus on aspects related to inclusion, resilience, and renewable energy integration, with particular attention to decentralized renewable energy, rural–urban disparities, and gender inclusion. The report should present policy-oriented, evidence-based content tailored to the Arab region and aligned with ESCWA’s analytical approach and editorial guidance. Duties and responsibilities • Under the overall supervision of the Cluster Lead and the direct guidance of the Chief of the Energy Section, the consultant will be responsible for the following overall duties Compile and assess relevant literature, data, policy documents, and institutional materials related to regional electricity interconnections, power-sector digitalization, grid governance, interoperability, cybersecurity, and enabling regulatory frameworks in the Arab region. • Examine capacity gaps in utilities, regulators, and institutions and identify targeted capacity‑building needs. • Assess how digitalization of power grids can address rural–urban electricity disparities, energy access, and affordability across different socio‑economic groups. • Integrate gender-responsive perspectives into the analysis. • Identify relevant regional and international success stories and best practices that can be used to support the analysis. • Prepare short and policy-oriented case-study boxes on selected Arab regional and international examples that illustrate inclusive digital grid governance, cyber‑resilient grid operations, renewable energy integration, and cross-border and regional electricity cooperation.. • Ensure that each section of the report is analytical, policy-relevant, clearly structured, and consistent with the agreed scope and style of the report.<br> Qualifications/special skills<br>Master's degree or equivalent degree related to energy, digitalization, or a related field is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 10 years of work experience in electricity, connectivity and digitalization or related to the above-mentioned fields is required. Excellent analytical, research, writing, and communication skills are required. Computer literacy is required.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English is required. Note: "Fluency" equals a rating of 'fluent' in all four areas (speak, read, write, and understand).<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>You will manage and provide technical oversight of the development and implementation of the Country Program s (CP) emergency response and recovery programming, ensuring effective systems and processes are in place that support high-quality programming that advances Catholic Relief Services (CRS) work in serving the poor and vulnerable. Your knowledge and skills in emergency programming and your management abilities will ensure the delivery of high-quality emergency programming that applies best practices and constantly works towards improving the impact of its benefits to those we serve.</p><p>Roles and Key Responsibilities</p><ul><li>In close collaboration with the CP Senior Management Team and Emergency Technical Advisors and Program Managers, manage the planning, strategy and implementation of all emergency response and recovery activities in line with CRS quality standards, donor requirements, and national and international standards and ensure program components are implemented in an integrated manner with other ongoing CP programming, ensuring staff safety and security.</li><li>Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, contribute to the recruitment process of emergency staff, and complete performance management for direct reports.</li><li>Promote MEAL and knowledge management by leading program/project reviews and reflections with staff and partner representatives and documentation of good practices and lessons learned for assessments, to adjust strategies and implementation plans, to inform future programming initiatives and approaches, and to contribute to organizational learning.</li><li>Represent the organization and collaborate, coordinate and communicate on a regular basis with donors, INGO key sectoral working groups, the UN, and relevant local government and community actors to keep abreast of changing needs and opportunities on the ground, to develop synergies, and to identify opportunities for growth.</li><li>Serve as the technical lead and technical writer to ensure quality emergency proposals per agency and donor standards. Contribute to budgeting and staffing plans and activities for proposals.</li><li>Identify emergency capacity building needs for staff and partner organizations and take the lead on planning emergency training and capacity building programs and activities, developing curriculums, and delivering trainings.</li><li>Ensure timely and appropriate project expenditures in line with financial plans and efficient use and stewardship of project material sources.</li></ul><p>Basic Qualifications</p><ul><li>Master's Degree in International Development, International Relations or relevant field.</li><li>Minimum of 5 years of field-based work experience in a program/project management position with an international NGO, with preferably at least 2-3 years working in emergency response programming.</li><li>Strong knowledge of emergency guidelines and standards.</li><li>Demonstrated ability to represent the organization at coordination meetings with donors, local government, UN, and other international NGOs.</li></ul><p>Preferred Qualifications</p><ul><li>Experience with emergency proposals and strategy design. Familiarity with policies, procedures, and priorities of key institutional donors (i.e. USA, FCDO, ECHO, UN)</li><li>Strong experience implementing market-based approaches in emergency programming</li><li>Experience in building and motivating diverse and talented teams.</li><li>Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.</li></ul><p>Knowledge, Skills and Abilities</p><ul><li>Strong strategic, analytical and problem-solving skills, with ability to make sound judgment and decisions with limited or incomplete information and offer innovative solutions.</li><li>Strong representation and relationship management abilities.</li><li>Ability to relate to people at all levels internally and externally.</li><li>Ability to work long hours in a fast-paced environment and juggle multiple priorities.</li><li>Able to live in an environment where everyday comforts are not ready available.</li><li>Ability to function well in a stressful environment, stay focused, and maintain sufficient work life balance with limited options for downtime activity.</li><li>Proactive, resourceful, solutions-oriented and results-oriented</li></ul><p>Required Languages:</p> Proficiency (verbal and written) in English, Arabic is preferred.<ul><li>Travel: Must be willing and able to travel up to 25%.</li></ul><p>Agency-Wide Competencies (for all CRS staff):</p> These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.<ul><li>Serves with Integrity</li><li>Models Stewardship</li><li>Cultivates Constructive Relationships</li><li>Promotes Learning</li></ul><p>Emergency Competencies:</p> These are rooted in the mission, values, and principles of CRS and used by each staff working in emergencies to fulfill his or her responsibilities and to achieve the desired results.<ul><li>Communicates strategically under pressure.</li><li>Manages stress and complexity.</li><li>Actively promotes safety and security.</li><li>Manages and implements high-quality emergency programs.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Master's Degree in International Development, International Relations or relevant field.</p><p>Minimum of 5 years of field-based work experience in a program/project management position with an international NGO, with preferably at least 2-3 years working in emergency response programming.</p><p>Strong knowledge of emergency guidelines and standards.</p><p>Demonstrated ability to represent the organization at coordination meetings with donors, local government, UN, and other international NGOs.</p><p>Experience with emergency proposals and strategy design. Familiarity with policies, procedures, and priorities of key institutional donors (i.e. USA, FCDO, ECHO, UN)</p><p>Strong experience implementing market-based approaches in emergency programming</p><p>Experience in building and motivating diverse and talented teams.</p><p>Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, information management systems.</p><p>Strong strategic, analytical and problem-solving skills, with ability to make sound judgment and decisions with limited or incomplete information and offer innovative solutions.</p><p>Strong representation and relationship management abilities.</p><p>Ability to relate to people at all levels internally and externally.</p><p>Ability to work long hours in a fast-paced environment and juggle multiple priorities.</p><p>Able to live in an environment where everyday comforts are not ready available.</p><p>Ability to function well in a stressful environment, stay focused, and maintain sufficient work life balance with limited options for downtime activity.</p><p>Proactive, resourceful, solutions-oriented and results-oriented</p><p>Proficiency (verbal and written) in English, Arabic is preferred.</p><p></p></section>

<p>We're Hiring: Administrative Coordinator with Quality ISO9001 &amp; Recruiting Background</p><p>Are you an organized professional with experience in Quality Management(ISO 9001), and HR Recruitment Coordination? We're looking for a proactive Administrative Coordinator to join our team</p><p>Key Responsibilities</p><ul><li>Coordinate and maintain Quality Management (ISO 9001)documentation and records.</li><li>Support compliance with company standards, audits, inspections, and corrective actions.</li><li>Assist the HR department with recruitment activities, including:</li><ul><li>Coordinating interviews.</li><li>Communicating with candidates.</li><li>Following up on recruitment progress.</li><li>Maintaining recruitment records and documentation.</li></ul><li>Coordinate with different departments to ensure smooth onboarding operations.</li><li>Perform general administrative duties as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Requirements</p><ul><li>Bachelor's degree in Business Administration, Food Science, Quality Management, or a related field.</li><li>Previous experience in Quality Management(ISO 9001).</li><li>Experience coordinating recruitment processes or providing HR administrative support.</li><li>Excellent attention to detail and ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint).</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Coordinate with the HR Admin Manager to understand hiring needs and job requirements. Prepare and update job descriptions when needed. (old or new positions) Post vacancies on suitable recruitment channels and source candidates through job portals, LinkedIn, referrals, and databases. Screen CVs and shortlist suitable candidates. Conduct phone screenings and first interviews. Schedule second interviews with the CEO, HR Manager and/or department heads when applicable. Collect interview feedback and share recruitment recommendations with the HR Manager. Follow up with candidates throughout the recruitment process. Prepare job offers after needed approvals and explain offer details to selected candidates. Maintain recruitment trackers, candidate database, and hiring reports. Build a talent pool for current and future vacancies. Coordinate onboarding requirements such as joining date and required documents. Ensure recruitment activities follow company policies and labor law requirements Conduct HR orientation in the first joining date and prepare an orientation onboarding plan for the new joiner and communicate it to the related department. Follow up on the onboarding plan for the new joiner (implementation). Follow up on performance, evaluation of the new joiner weekly, monthly and after probation period. Support the HR Manager in recruitment-related tasks and HR projects when needed.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Human Resources, Business Administration, or related field.</li><li>Minimum 5 years of experience in recruitment or talent acquisition.</li><li>Good knowledge of recruitment processes and interview techniques.</li><li>Strong communication, interpersonal, and follow-up skills.</li><li>Ability to manage several vacancies at the same time.</li><li>Proficiency in Microsoft Office and recruitment platforms.</li><li>Fluency in Arabic and English; French is an advantage.</li></ul><p></p></section>

Responsible for managing the recruitment cycle to attract, screen, interview, and hire qualified candidates according to company needs, while coordinating closely with the HR Manager and department heads. <br>MAIN DUTIES AND RESPONSIBILITIES: <br>• Coordinate with the HR Admin Manager to understand hiring needs and job requirements. <br>• Prepare and update job descriptions when needed. (old or new positions) <br>• Post vacancies on suitable recruitment channels and source candidates through job portals, LinkedIn, referrals, and databases. <br>• Screen CVs and shortlist suitable candidates. <br>• Conduct phone screenings and first interviews. <br>• Schedule second interviews with the CEO, HR Manager and/or department heads when applicable. <br>• Collect interview feedback and share recruitment recommendations with the HR Manager. <br>• Follow up with candidates throughout the recruitment process. <br>• Prepare job offers after needed approvals and explain offer details to selected candidates. <br>• Maintain recruitment trackers, candidate database, and hiring reports. <br>• Build a talent pool for current and future vacancies. <br>• Coordinate onboarding requirements such as joining date and required documents. <br>• Ensure recruitment activities follow company policies and labor law requirements <br>• Conduct HR orientation in the first joining date and prepare an orientation onboarding plan for the new joiner and communicate it to the related department. <br>• Follow up on the onboarding plan for the new joiner (implementation). Follow up on performance, evaluation of the new joiner weekly, monthly and after probation period. <br>• Support the HR Manager in recruitment-related tasks and HR projects when needed. <br>REQUIREMENTS AND SKILLS: <br>• Bachelor’s degree in Human Resources, Business Administration, or related field. <br>• Minimum 5 years of experience in recruitment or talent acquisition. <br>• Good knowledge of recruitment processes and interview techniques. <br>• Strong communication, interpersonal, and follow-up skills. <br>• Ability to manage several vacancies at the same time. <br>• Proficiency in Microsoft Office and recruitment platforms. <br>• Fluency in Arabic and English; French is an advantage

<p><b>What you will be responsible for</b></p><p>Talent Acquisition</p><p><br></p><p>Lead full-cycle recruitment across all business functions, including intake meetings, sourcing strategies, structured interviews, offer management, negotiation, and onboarding.</p><p>Own the recruitment process through HubSpot ATS while continuously improving recruitment workflows and candidate experience.</p><p>Build and maintain talent pipelines across Lebanon, UAE, and Saudi Arabia for current and future hiring needs.</p><p>Develop sourcing strategies by role family using direct sourcing, referrals, networking, and employer branding initiatives.</p><p>Own recruitment analytics including:</p><p>Time-to-fill</p><p>Cost-per-hire</p><p>Source-of-hire</p><p>Offer acceptance rate</p><p>Quality of hire</p><p>Report recruitment KPIs quarterly against industry benchmarks.</p><p>Develop and strengthen Acquisit’s Employer Value Proposition (EVP), careers page, employer branding, and employee referral programme.</p><p>Ensure compliant employment contracts, onboarding documentation, visa coordination, and hiring documentation across all legal entities.</p><p><br></p><p>People Analytics &amp; AI</p><p><br></p><p>Build dashboards and reporting across all People functions.</p><p>Establish KPIs across recruitment, retention, engagement, learning, and HR operations.</p><p>Benchmark HR performance against relevant industry standards.</p><p>Identify opportunities to automate and improve HR processes using AI and digital tools.</p><p>Champion the adoption of AI within HR workflows, including sourcing, screening, onboarding, learning, documentation, and knowledge management.</p><p>What Success Looks Like (First 12 Months)</p><p><br></p><p>A comprehensive People Operations roadmap has been implemented across all four HR pillars.</p><p>Recruitment performance consistently meets hiring targets with:</p><p>Time-to-fill at or below 30 days</p><p>Offer acceptance above 90%</p><p>Employee engagement is measured regularly with action plans executed following each survey.</p><p>Voluntary turnover remains below industry benchmarks.</p><p>Every employee has:</p><p>A structured onboarding programme</p><p>Defined performance objectives</p><p>A documented career pathway</p><p>Access to a structured learning curriculum</p><p>Performance management is fully embedded across the organisation.</p><p>Compensation, payroll, compliance, and HR administration operate efficiently with strong partnership between HR and Finance.</p><p>AI-enabled HR processes improve efficiency, reporting accuracy, and employee experience.</p><p><b><br></b></p><p><b>Job description</b></p><p>Become an HR expert</p><p><b>Who are we looking for</b></p><p>Minimum 8 years of progressive experience across Human Resources, People Operations, and Talent Acquisition.</p><p>At least 2 years leading both HR Operations and Recruitment within a scaling organisation, preferably in a digital agency, consultancy, technology company, or other high-growth environment.</p><p>Proven experience recruiting digital marketing, creative, analytics, technology, and commercial talent.</p><p>Strong knowledge of labour legislation and HR practices across Lebanon, with working knowledge of UAE and Saudi employment regulations highly desirable.</p><p>Demonstrated experience building HR processes, policies, competency frameworks, career paths, and performance management systems from the ground up.</p><p>Strong understanding of compensation and benefits administration, employee relations, disciplinary procedures, and HR compliance.</p><p>Experience partnering closely with Finance on payroll and HR administration.</p><p>Excellent analytical skills with experience building HR dashboards and reporting using ATS, HRIS, spreadsheets, or BI tools.</p><p>Strong project management and organisational skills with the ability to manage multiple priorities simultaneously.</p><p>Experience leveraging AI tools to improve recruitment, HR operations, learning, and knowledge management.</p><p>High levels of integrity, discretion, and sound judgment.</p><p>Excellent communication and stakeholder management skills across all organisational levels.</p><p>Fluent in English and Arabic.</p><p>Based in Beirut with the ability to travel periodically to Dubai and Riyadh.</p><p>Nice to Have</p><p><br></p><p>CIPD, SHRM, or equivalent HR certification.</p><p>Experience scaling a regional HR function across multiple countries.</p><p>Experience implementing HRIS platforms or digital transformation projects.</p><p>Experience developing employer branding strategies.</p><p>Experience working within digital marketing agencies, consulting firms, or technology businesses.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

• Coordinate with the HR Admin Manager to understand hiring needs and job requirements. <br>• Prepare and update job descriptions when needed. (old or new positions) <br>• Post vacancies on suitable recruitment channels and source candidates through job portals, LinkedIn, referrals, and databases. <br>• Screen CVs and shortlist suitable candidates. <br>• Conduct phone screenings and first interviews. <br>• Schedule second interviews with the CEO, HR Manager and/or department heads when applicable. <br>• Collect interview feedback and share recruitment recommendations with the HR Manager. <br>• Follow up with candidates throughout the recruitment process. <br>• Prepare job offers after needed approvals and explain offer details to selected candidates. <br>• Maintain recruitment trackers, candidate database, and hiring reports. <br>• Build a talent pool for current and future vacancies. <br>• Coordinate onboarding requirements such as joining date and required documents. <br>• Ensure recruitment activities follow company policies and labor law requirements <br>• Conduct HR orientation in the first joining date and prepare an orientation onboarding plan for the new joiner and communicate it to the related department. <br>• Follow up on the onboarding plan for the new joiner (implementation). Follow up on performance, evaluation of the new joiner weekly, monthly and after probation period. <br>• Support the HR Manager in recruitment-related tasks and HR projects when needed. <br>REQUIREMENTS AND SKILLS: <br>• Bachelor’s degree in Human Resources, Business Administration, or related field. <br>• Minimum 5 years of experience in recruitment or talent acquisition. <br>• Good knowledge of recruitment processes and interview techniques. <br>• Strong communication, interpersonal, and follow-up skills. <br>• Ability to manage several vacancies at the same time. <br>• Proficiency in Microsoft Office and recruitment platforms. <br>• Fluency in Arabic and English; French is an advantage

<p>We're Hiring: Administrative Coordinator with Quality ISO9001 &amp; Recruiting Background</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><ul><li>Coordinate and maintain Quality Management (ISO 9001)documentation and records.</li><li>Support compliance with company standards, audits, inspections, and corrective actions.</li><li>Assist the HR department with recruitment activities, including:</li><ul><li>Coordinating interviews.</li><li>Communicating with candidates.</li><li>Following up on recruitment progress.</li><li>Maintaining recruitment records and documentation.</li></ul><li>Coordinate with different departments to ensure smooth onboarding operations.</li><li>Perform general administrative duties as required.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><b>Requirements</b></p><ul><li>Bachelor's degree in Business Administration, Food Science, Quality Management, or a related field.</li><li>Previous experience in Quality Management(ISO 9001).</li><li>Experience coordinating recruitment processes or providing HR administrative support.</li><li>Excellent attention to detail and ability to manage multiple priorities.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint).</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultant will produce 3 deliverables in a timely manner: • Deliverable 1: By 20 September 2026 -- completion of an annotated outline setting out the conceptual framework, key research questions, proposed empirical methodology, data sources and structure of the paper. • Deliverable 2: By 30 October 2026 -- completion of the first full draft of the paper, including the conceptual analysis, empirical results, case studies, assessment of key constraints, policy implications and preliminary recommendations. • Deliverable 3: By 30 November 2026 -- finalization of the full paper by refining results, taking into account review comments, and including complete data and methodological documentation.<br> Work Location<br>Remote<br> Expected duration<br>4 months<br> Duties and Responsibilities<br>Background The countries of the Arab region vary considerably in their resource endowments, productive structures and levels of economic diversification. While the region possesses significant productive assets, many economies remain concentrated in a limited number of sectors, with diversification often occurring in relatively low-value-added activities. Greater access to markets and inputs, coupled with supportive macroeconomic policies, can broaden productive capabilities, enable the emergence of new and higher-value-added activities, accelerate economic diversification and build resilience to economic shocks. Realizing these opportunities requires dynamic private sectors, stronger technological and productive capabilities, and supportive industrial policies. Against this background, ESCWA proposes an analytical paper on Economic Diversification and Resilience in the Arab Region to assess diversification patterns, opportunities and constraints, and identify policy priorities. Duties and Responsibilities The objective of the consultancy is to prepare an analytical paper on Economic Diversification and Resilience in the Arab Region. The paper will assess patterns and drivers of diversification across Arab economies, examine how access to markets and productive capabilities can enable new economic activities, and identify policies for accelerating diversification and building resilience. Under the overall guidance of ESCWA, the consultant will undertake the following tasks: • Assess the structure and evolution of diversification across Arab economies, including products, sectors, exports, markets and sources of income, and review existing industrial and diversification strategies. Examine data and assess trends over time at country and regional level. • Identify key constraints to diversification, including market fragmentation, commodity dependence, weak productive and technological capabilities, limited private-sector dynamism, financing constraints, skills gaps and institutional and regulatory barriers. • Discuss a framework of accelerating industrial development toward structural transformation, taking into account the assets and changing nature of economic activities across the region. • Develop policy recommendations for accelerating economic diversification and building resilience across the Arab region.<br> Qualifications/special skills<br>A PhD in economics or related field is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 15 years of professional work experience in the field of research on regional development issues is required. Publications on macroeconomic policy and economic diversification issues in peer reviewed journals or international reports is required. Undertaking high-level initiatives from international organizations is desirable. Demonstration of quantitative analysis and interpretation is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariate; and Arabic is a working language of UNESCWA. For this position, fluency in English is required. Note: "Fluency" equals a rating of 'fluent' in all four area ( speak, read, write, and understand).<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>1- Reviewed and improved solar PV datasets for all project countries. 2- Updated solar PV datasets and GIS layers that integrate additional socio-economic datasets. 3- Geospatial analytical products, including thematic maps, statistical summaries, dashboards, and spatial analyses. 4- Inputs into the existing toolkit and platform covering all data processing, validation methodologies, assumptions, statistical procedures, and GIS workflows. 5- Comprehensive final technical report and presentation summarizing the methodology applied, improvements made to the datasets, analytical findings, limitations, and recommendations for future updates.<br> Work Location<br>Remotely<br> Expected duration<br>2 months<br> Duties and Responsibilities<br>Background The United Nations Economic and Social Commission for Western Asia (ESCWA) is implementing a project on “Improved mapping and monitoring of solar energy access for enhanced climate policy action and socio-economic resilience in ESCWA member States”. The project aims to enhance the capacities of government officials and policymakers working in statistics, energy, and GIS-active research centres on using digital and geospatial tools to map and monitor solar energy data, review data snapshots and baselines, and generate KPIs to strengthen data-driven analysis and improve evidence-based policymaking for climate action and socio-economic resilience. Objective The GIS and renewable energy data analyst would review the existing data sets on detected solar photovoltaic (PV) systems in Djibouti, Jordan, Lebanon, Syria, and Yemen; apply statistical analysis methods to improve the accuracy of the data sets; and add socio-economic GIS layers to the existing data sets to strengthen data-driven analysis and improve evidence-based policymaking for climate action and socio-economic resilience. Duties and responsibilities Under the overall supervision of the Leader of the Climate Change and Natural Resources Sustainability Cluster, the analyst will report directly to the Project Coordinator and be responsible for the following overall duties linked to the outcomes and outputs of the project document, namely: a) Review and assess the existing geospatial datasets of detected solar PV systems in Djibouti, Jordan, Lebanon, Syria, and Yemen to identify inconsistencies, data gaps, duplicates, quality issues, and potential sources of uncertainty. b) Conduct a comprehensive review of the existing solar PV geospatial datasets, including an assessment of data quality, completeness, spatial accuracy, attribute consistency, metadata availability, and reliability. c) Prepare a comprehensive final technical report and presentation summarizing the methodology applied, improvements made to the datasets, analytical findings, limitations, and recommendations for future updates.<br> Qualifications/special skills<br>A master’s degree in statistics, mathematics, GIS or related field is required. A first-level university degree with two additional years of relevant work experience may be accepted in lieu of the advanced university degree. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of five years of experience working on data analytics related to energy or renewable energy is required. Demonstrated professional experience working on energy datasets is required.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English. Knowledge of Arabic is desirable. Note: "Fluency" equals a rating of 'fluent' in all four areas (speak, read, write, and understand) and "Knowledge of" equals a rating of 'confident' in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultant will design a study that provides a blueprint for building the RTIS, including technical and institutional aspects.<br> Work Location<br>Remote<br> Expected duration<br>2 months<br> Duties and Responsibilities<br>Background and Objective The United Nations has proclaimed the Decade of Sustainable Transport 2026–2035 to accelerate a just, low-carbon, and inclusive transition in the transport sector. The Sustainable Transport Action Plan for the decade sets targets and indicators across domains including mobility, decarbonization, road safety, accessibility, resilience, and affordability. To track progress regionally and support member states in aligning national monitoring a Regional Transport Information System (RTIS) is required. This system will collect, harmonize, validate, and visualize transport data from multiple countries, enabling evidence-based policy dialogue and progress reporting against the Decade’s goals. Currently, transport data across the region is fragmented, non-comparable, and often inaccessible. No central mechanism exists to aggregate indicators relevant to the UN Decade’s targets (e.g., GHG emissions per passenger-km, share of active mobility, road fatalities, electric vehicle penetration). Objective The objective of this consultancy is to develop a comprehensive, actionable Feasibility Study and Implementation Roadmap for a Regional Transport Information System (RTIS) that enables member states and regional bodies to monitor, report, and benchmark progress on the Sustainable Transport Action Plan 2026–2035. Duties and Responsibilities The consultant will design a study that provides a blueprint for building the RTIS, including technical and institutional aspects. The consultant shall specifically design: A- Needs and Gap Assessment Map existing national transport data systems, indicators, and reporting cycles in the region. Identify gaps relative to the UN Decade’s monitoring framework (e.g., missing disaggregation by gender/age, lack of emissions data). B- Technical Architecture Design Propose a federated or centralized data model (including metadata standards, APIs, data sharing protocols). Define core indicators: minimum set for the Decade, plus optional expansion. Specify requirements for data validation, quality assurance, and interoperability with national systems. Recommend open-source or commercially available platforms (with cost-benefit comparison). C- Institutional and Governance Framework Define roles and responsibilities: regional hub, national focal points, technical working group. Propose data ownership, access rights, confidentiality, and data sharing agreements. Outline a capacity-building plan for member states. D- Implementation Roadmap Phased timeline with milestones, risks, and dependencies. Pilot testing approach (2–3 willing member states). Integration with existing UN frameworks (e.g., SDGs, Sendai Framework, Paris Agreement).<br> Qualifications/special skills<br>Master's degree in planning transport, data science, information systems, public policy, or related field is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. At least 10 years of experience in transport data systems, regional integration projects, or M&amp;E frameworks for sustainable transport is required. Understanding of the UN Decade of Sustainable Transport and global transport indicators (e.g., SLoCaT, ITF, WHO road safety) is desirable. Excellent writing skills is required.<br> Languages<br>English and French are the working languages of the United Nations secretariat and Arabic is a working language of ESCWA. Fluency in English and Arabic is required, as the report should be delivered in English or Arabic. Notes: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>To develop a harmonized GCC regional inter-linked Macro and Micro SAM and a database for 2024–2035 to support the calibration of a regional trade simulator.<br> Work Location<br>Remote<br> Expected duration<br>3 months<br> Duties and Responsibilities<br>Background The Ministry of Economy and Planning MEP of Saudi Arabia have been playing a more proactive role in shaping the country's trade policy and navigating the complexities of an increasingly interconnected global economy. As Saudi Arabia deepens its integration into global trade networks and pursues economic diversification under Vision 2030, the ability to evaluate trade policies and external economic shocks in a timely, data-driven, and systematic manner has become critical. In this context, ESCWA partnered with the Ministry to strengthen its technical capacity for trade policy analysis. One of the key pillars of this effort is the development of advanced trade modeling and simulation toolkits that can inform strategic decision-making at both national and regional levels. A cornerstone of this initiative is the development of a regional trade simulator for the GCC’s countries. This simulator, to be aligned as much as possible to the Saudi’s sectoral structure of the input-output and supply-use tables, will serve as a third policy platform for analyzing integration scenarios among GCC countries themselves but also with the rest of the world. ESCWA is thus seeking the support of an economist to develop a harmonized GCC regional inter-linked Macro and Micro Social Accounting Matrix (SAM) and a comprehensive database for building the baseline scenario for the period 2024–2035. The objective of this assignment is to develop a harmonized GCC regional inter-linked Macro and Micro Social Accounting Matrix (SAM) and a comprehensive database to support the calibration of a regional trade simulator. Duties and Responsibilities The consultant will be asked to perform the following tasks: Using the updated national SAM’s for the six GCC’s countries developed by ESCWA in the context of the project on developing trade simulators for Saudi Arabia, the consultant will suggest a harmonized structure of the regional inter-linked SAMs. The regional interlinked SAM for GCC should be aligned as maximum as possible to the specific features of the national SAM of Saudi Arabia. Build the regional inter-linked Macro and Micro regional SAM using the national SAMs and additional data to be collected by the consultant. The Micro SAM should reflect the maximum of trade instruments being applied by Saudi Arabia. To do so, the consultant may use the appropriate estimation and balancing techniques such as RAS and Maximum Entropy techniques. Build the complete database for calibrating the regional trade simulator for the period 2024-2035.<br> Qualifications/special skills<br>A Master's degree in applied economics with a clear focus on developing SAMs and regional CGE models is required. A PhD is desirable. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed Five years expertise in using and developing global and regional CGE models is required. Strong knowledge of national accounts and developing social accounting matrices is required. Expertise in applying updating and balancing techniques is required. Expertise in GCC countries is desirable<br> Languages<br>English and French are the working languages of the United Nations secretariat and Arabic is a working language of ESCWA. For this position, Fluency in English and Arabic is required. Knowledge of French is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Ultimate results of serviceThe consultant will deliver the following in a timely manner: A technical paper (less than 8,000 words) on Methodology for revenue-sharing systems: global approaches and insights for Arab countries (A case of Iraq). The paper will provide a structured and analytically rigorous assessment of fiscal federalism and inter-governmental transfers, drawing on international standards, global best practices, and comparative revenue sharing models. It will clearly explain key concepts, review the design, rationale, and performance of revenue-sharing and fiscal transfer systems with examples of countries, and examine their impact on regional development, equity, and service delivery. Building on this analysis, the paper will identify policy options and actionable insights tailored to Iraq’s context, including considerations for natural-resource revenue sharing, equalization mechanisms, and rule-based transfer formulas that can support inclusive development and improved human development outcomes.<br> Work Location<br>Remote<br> Expected duration<br>2 months<br> Duties and Responsibilities<br>Background In response to the formal request of the General Authority for Monitoring the Allocation of Federal Revenues of Iraq, ESCWA conducted a national needs assessment and consultation workshop in September 2025 in Baghdad, marking an initial step in supporting the Authority’s in enhancing the fairness, transparency, and efficiency of federal resource allocation in Iraq, ensuring that all governorates receive their entitlements in a manner that supports stability and inclusive development. The workshop provided a platform to identify systemic challenges and capacity needs, with a focus on data systems, institutional practices, digital infrastructure, and institutional frameworks that are essential for effective oversight. Discussions examined the availability and quality of fiscal and socio-economic data required for informed decision-making and equitable revenue-sharing arrangements, and initiated a technical dialogue on transparent, evidence-based revenue-sharing framework informed by international experience, while respecting Iraq’s context. The workshop also explored potential benchmarks and indicators that may guide the evaluation of fiscal performance, efficiency, and equity across governorates. Duties and Responsibilities In this context, the consultant will be required to: • Present a conceptual overview and the rationale of federal fiscal transfers. • Examine vertical equity and efficiency in fiscal transfers: approaches, methodologies, and critical issues in country contexts. • Analyze horizontal equity and efficiency in fiscal transfers: approaches, methodologies, and critical issues in country contexts. • Review fiscal transfers through international experiences and draw lessons for comparative practice. • Design and assess institutional arrangements for fiscal transfers. • Specify data requirements and stakeholder engagement mechanisms. • Apply analytical insights to the Iraqi context to identify tailored policy options and actionable recommendations.<br> Qualifications/special skills<br>An Master's degree in economics, finance or related area is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 10 years of professional work experience in the design of federal revenue-sharing systems, including international standards, practices, approaches, and related policy issues, is required. A minimum of 1 year of work experience in providing advisory or technical support to governments on federal revenue sharing and related public finance topics is required.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas. Step<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p>A global leader in online trading is looking for a Customer Support Manager to join their team in Beirut, Lebanon. The Customer Support Manager is responsible for overseeing and directing the Customer Support Department, ensuring the delivery of outstanding service to clients while adhering to internal policies and regulatory standards. This role manages the department s daily activities, including customer support, client onboarding, KYC and AML processes, payment operations, regulatory reporting, and the handling of escalated client issues. In close collaboration with internal stakeholders, the Customer Support Manager plays a critical role in improving the overall client experience, driving operational efficiency, ensuring compliance, and supporting the company s growth objectives.</p><p>Responsibilities</p><ul><li>Lead, guide, coach, and develop the Customer Support team, promoting a high-performing and customer-focused environment.</li><li>Handle recruitment, onboarding, training, and performance evaluation of Customer Support staff, ensuring continuous growth and effective performance management.</li><li>Supervise the daily operations of the Customer Support Department, ensuring high service standards, efficiency, and compliance with Service Level Agreements (SLAs).</li><li>Address complex client queries, complaints, and escalations, ensuring prompt and professional resolution.</li><li>Oversee customer support functions across all communication channels, including phone, email, live chat, WhatsApp, and CRM systems.</li><li>Manage the onboarding process for both individual and corporate clients, ensuring accuracy, completeness, and compliance with internal procedures.</li><li>Supervise KYC and AML processes, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and continuous monitoring, in line with internal policies and regulatory requirements.</li><li>Ensure the accurate and timely preparation and submission of regulatory reports, questionnaires, and other required filings to authorities.</li><li>Oversee payment-related operations, including deposits, withdrawals, payment investigations, reconciliation support, and coordination with Finance and Operations teams.</li><li>Collaborate with Compliance, Finance, Dealing, IT, and other departments to ensure efficient resolution of operational and client-related issues.</li><li>Establish, update, and enforce customer support policies, procedures, and standard operating procedures (SOPs).</li><li>Track and analyze customer support KPIs and operational metrics such as response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity.</li><li>Prepare and deliver daily, weekly, monthly, quarterly, and ad hoc reports covering customer support performance, onboarding metrics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other key indicators.</li><li>Conduct quality assurance checks on customer interactions and provide ongoing coaching and feedback to uphold service excellence.</li><li>Maintain precise records and ensure the confidentiality and security of client information in line with company policies and regulatory standards.</li><li>Assist with internal and external audits by providing required documentation, reports, and operational data.</li><li>Carry out any additional duties as assigned by senior management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Finance, Management, or a related discipline.</p><p>At least 6 years of experience in Customer Support, Client Operations, or Customer Success within the financial services sector, including a minimum of 5 years in a managerial role.</p><p>Prior experience within Forex companies is essential.</p><p>Solid understanding of regulatory frameworks and compliance requirements of FSA, SCA, CMA, and other relevant authorities.</p><p>Experience in preparing regulatory reports, questionnaires, and management reports.</p><p>Strong knowledge of trading platforms such as MT4 and MT5.</p><p>Hands-on experience with CRM and customer support systems (e.g., FXBO, Zendesk, Freshdesk, Salesforce).</p><p>Familiarity with financial markets and trading terminology is a plus.</p><p>Excellent verbal and written communication skills in both Arabic and English.</p><p>Skills &amp; Competencies</p><ul><li>Leadership and team management</li><li>Strong decision-making and problem-solving abilities</li><li>Excellent organizational and time management skills</li><li>Effective written and verbal communication</li><li>Customer relationship management expertise</li><li>Conflict resolution and complaint handling</li><li>Analytical mindset with strong reporting skills</li><li>High attention to detail and accuracy</li><li>Ability to perform under pressure and meet regulatory deadlines</li><li>Knowledge of KYC, AML, and compliance standards</li><li>Proficiency in CRM systems and Microsoft Office tools</li><li>Strong sense of integrity, professionalism, and confidentiality</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>THE ROLE&nbsp;</b></p><p><br></p><p>&nbsp;</p><p><br></p><p>The HR Director for the Global Business Services (GBS) Center will play a pivotal role in leading the human resources strategy and operations for the center. This position requires a seasoned HR professional with expertise in talent management, organizational development, learning and development (L&amp;D), and employee retention strategies in a GBS or BPO environment.</p><p><br></p><p>The HR Director will report to the local Center Head with a functional reporting line to Global GBS HR Director to ensure the alignment of HR practices with the company’s strategic objectives while fostering a culture of collaboration, innovation, continuous learning, and employee engagement.</p><p><br></p><p>&nbsp;</p><p><br></p><p>&nbsp;</p><p><br></p><p>RESPONSIBILITIES</p><p><br></p><p>&nbsp;</p><p><br></p><p>Strategic Leadership</p><p><br></p><p>Develop and execute the HR strategy for the GBS Center, aligning it with global corporate goals and local operational needs.</p><p>Serve as a trusted advisor to senior leadership on all HR-related matters, including workforce planning, organizational design, and talent strategy.</p><p>Drive initiatives to build a high-performing, diverse, and inclusive workplace culture.</p><p>&nbsp;</p><p><br></p><p>Talent Acquisition and Management</p><p><br></p><p>Oversee recruitment efforts to attract top talent for the GBS Center, ensuring alignment with the company’s competency requirements and growth plans.</p><p>Implement robust onboarding programs to ensure new hires are equipped to succeed in their roles.</p><p>Lead succession planning and career pathing efforts to ensure a strong leadership pipeline within the center.</p><p>&nbsp;</p><p><br></p><p>Employee Retention and Attrition Management</p><p><br></p><p>Define and implement strategies to retain top talent and reduce employee attrition, focusing on building a positive employee experience.</p><p>Analyze attrition trends and identify root causes, developing targeted interventions to address key areas of concern.</p><p>Develop and enhance employee engagement programs, including recognition initiatives, career development opportunities, and wellness programs.</p><p>Collaborate with leadership to create a culture of trust, transparency, and collaboration, ensuring employees feel valued and supported.</p><p>Regularly monitor and report on retention metrics and employee feedback to measure the effectiveness of retention strategies.</p><p>&nbsp;</p><p><br></p><p>Learning and Development</p><p><br></p><p>Develop and implement comprehensive learning and development strategies to enhance employee skills, knowledge, and leadership capabilities.</p><p>Partner with global HR teams to design and deliver training programs, including technical skills development, leadership training, and soft skills enhancement.</p><p>Promote a culture of continuous learning by identifying opportunities for upskilling and reskilling employees to meet evolving business needs.</p><p>Evaluate the effectiveness of L&amp;D initiatives through metrics and feedback, ensuring alignment with organizational goals.</p><p>Build partnerships with external training providers and educational institutions to expand learning opportunities for employees.</p><p>&nbsp;</p><p><br></p><p>Employee Relations and Engagement</p><p><br></p><p>Serve as a champion for employee engagement, implementing programs to boost morale, productivity, and overall satisfaction.</p><p>Manage employee relations, ensuring compliance with labor laws and company policies.</p><p>Foster open communication channels to address employee concerns and provide guidance on conflict resolution.</p><p>&nbsp;</p><p><br></p><p>HR Operations and Compliance</p><p><br></p><p>Oversee HR operations, including payroll, benefits administration, and compliance with local labor regulations.</p><p>Ensure the implementation of global HR policies and practices while adapting them to local requirements.</p><p>Monitor and report key HR metrics and analytics to inform decision-making and track progress against goals.</p><p>&nbsp;</p><p><br></p><p>&nbsp;</p><p><br></p><p>PROFILE &amp; QUALIFICATIONS&nbsp;&nbsp;</p><p><br></p><p>Bachelor’s degree in Human Resources, with a minimum of 10 years on HR leadership experience and ideally 5 years in a GBS or BPO environment.</p><p>Strong knowledge of national labor laws and regulations.</p><p>Experience working in a multinational organization, with exposure to global HR practices.</p><p>Expertise in employee retention and engagement strategies, including attrition analysis and targeted interventions.</p><p>Strong leadership and interpersonal skills, with the ability to influence and partner with stakeholders at all levels.</p><p>Strategic problem-solving and decision-making abilities.</p><p>Excellent communication skills, both written and verbal, in English and Spanish.</p><p>Proficiency in HR systems and tools, with strong analytical and reporting capabilities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>• One Excel dataset files detailing climate finance flows to Arab Region and Arab States with tabs for each indicator and its associated visualization, and a methodology tab detailing classification system applied and related notes. • Three sector-specific Excel dataset files with tabs for each indicator and its associated visualization in each Excel file, and a methodology tab in each file detailing the classification system applied and related notes. • One Excel datasets that overs comparative analysis between international climate finance flows with other data sources. o Updated Excel dataset files (up to five datafiles) based on ESCWA review, as appropriate. o Five PowerPoint slide decks based on the vetted datasets and visualizations provided in Excel data files, with the vetted key messages on each slide.<br> Work Location<br>Remote<br> Expected duration<br>6 weeks<br> Duties and Responsibilities<br>I. Background The United Nations Economic and Social Commission for Western Asia (ESCWA) analysis of climate finance data flows supports its collaboration with the Government of Sweden on Climate Resilience through Regional Cooperation for Inclusive Sustainable Development. This work is conducted under the umbrella of the Arab Centre for Climate Change Policies, which is situated in the Climate Change and Natural Resource Sustainability Cluster at ESCWA and has a dedicated work pillar related to climate finance. II. Objective The data analyst would provide updated data sets regarding climate finance flows to Arab States at the regional and country level, with three sector specific datasets provided with associated visualizations. III. Duties and responsibilities Under the direct supervision of the Cluster Lead for Climate Change and Natural Resources Sustainability, the consultant would: (a) Deliver datasets and analysis of aggregated international climate finance flows to Arab Region and each Arab State (1 data file) and for the water, energy and food sectors (3 data files) for various indicators based on the existing classification systems applied by ESCWA. (b) Develop visualization for each indicator and at least three key messages describing the findings for each indicator. (c) Prepare comparative analysis between international climate finance flows to the Arab Region with three other financial datasets (1 data file). (d) Submit the five dataset files to ESCWA for review and incorporate comments received. (e) Prepare five PowerPoint slide decks that present the finalized visualizations and key messages, based on the five data files.<br> Qualifications/special skills<br>A master’s degree in statistics, mathematics or related field is required. A first-level university degree with two additional years of relevant work experiences may be accepted in lieu of the advanced university degree. Note: All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of five years of experience working on data analytics related to climate change, natural resources management, environment or related fields is required. Demonstrated professional experience working on climate finance datasets is required. Professional proficiency using Microsoft Office applications (Word, Excel, PowerPoint) is required.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English and Arabic is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand).<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

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