وظائف كول سنتر في لبنان

<p>A leading regional business is expanding its office in Lebanon and seeking dynamic Telesales Representatives to join our high-performing sales unit.</p><p>If you have a strong persuasive edge and want a compensation plan that rewards your real performance, this is the right place for you.</p><p><b><br></b></p><p><b>KEY DUTIES:</b></p><ul><li>Perform outbound calls to potential clients</li><li>Present high-value offers and handle client inquiries</li><li>Secure deal commitments and meet monthly targets</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Minimum 1 year in telesales or outbound call center environments</p><p>High negotiation skills and goal-focused attitude</p><p>Onsite attendance required at our Lebanon office</p>

<p>TATOUCHE is rapidly expanding its team and seeking ambitious, high-performing Outbound Sales Agents. If you are a persuasive communicator driven by results and eager to maximize your earning potential, this is the right opportunity for you.</p><p>Conduct outbound sales calls to prospective B2C clients across target markets.</p><p>Effectively present products, negotiate terms, and successfully close sales.</p><p>Consistently meet and exceed individual daily and monthly sales targets.</p><p>Maintain structured call logs and manage customer follow-ups efficiently.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Previous experience in outbound sales, telesales, or call centers is preferred.</li><li>Excellent communication, active listening, and negotiation skills.</li><li>Goal-oriented mindset with a strong motivation to achieve high performance incentives.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Cashier and Call Center in our dynamic food service environment, you will play a pivotal role in ensuring smooth transactions and exceptional customer experiences. This position is ideal for individuals who thrive in fast-paced settings and are passionate about delivering top-notch service. You will become an integral part of our team, contributing to our mission of providing high-quality food service while fostering strong relationships with our customers.</p><p>In this role, you will not only handle financial transactions but also engage with our diverse clientele, creating a welcoming atmosphere that encourages repeat business. Your positive attitude and attention to detail will be crucial in maintaining our reputation for excellence. We believe in investing in our employees, offering training programs that enhance your skills and promote career growth. As you gain experience, there will be opportunities to advance within the company, exploring various roles in the food service industry.</p><p>Joining our team means becoming part of a supportive culture that values teamwork and collaboration. We are dedicated to creating a workplace where everyone feels valued and empowered to contribute their ideas. Your role as a Cashier will not only involve handling cash but also providing feedback on customer preferences and experiences, which is vital for our continuous improvement. Together, we can achieve great success and elevate our service standards in the catering and food service industry.</p><p><b>Responsibilities Cashier:</b></p><ol><li>Process customer transactions efficiently and accurately using our POS system, ensuring all sales are recorded and cash is handled according to company policies.</li><li>Engage with customers in a friendly manner, answering questions about menu items and providing recommendations to enhance their dining experience.</li><li>Maintain cleanliness and organization at the cashier station, ensuring that the area is presentable and conducive to a positive customer experience.</li><li>Handle customer complaints and inquiries with professionalism, working to resolve issues promptly to maintain customer satisfaction and loyalty.</li><li>Collaborate with kitchen staff to ensure timely order fulfillment, communicating effectively to manage customer expectations regarding wait times.</li><li>Monitor inventory levels of cash and supplies, reporting discrepancies or shortages to management to ensure operational efficiency.</li><li>Participate in regular team meetings, contributing ideas for improving service delivery and operational processes within the restaurant.</li><li>Stay updated on promotions and specials, effectively communicating this information to customers to drive sales and enhance their experience.</li></ol><p><br></p><p>Responsibilities Call Center</p><ol><li>Manage order queues, and ensure high customer satisfaction</li><li>Coordinate with kitchen regarding pending orders</li><li>Coordinate with delivery team regarding orders and scheduled orders</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Excellent customer service skills to create a welcoming environment for guests.</li><li>Strong attention to detail to ensure accurate cash handling and transaction processing.</li><li>Ability to work efficiently in a fast-paced environment, managing multiple tasks simultaneously.</li><li>Effective communication skills for engaging with customers and team members.</li><li>Basic math skills for handling cash transactions and providing change.</li><li>Familiarity with POS systems or willingness to learn new technology quickly.</li><li>Team player mentality to collaborate effectively with kitchen staff and fellow cashiers.</li></ul></div>

<ul style="font-size: 11px;"><li style="font-size: 11px;">Customer-focused and service-oriented</li><li style="font-size: 11px;">Strong communication and interpersonal skills</li><li style="font-size: 11px;">Excellent organizational and time-management skills</li><li style="font-size: 11px;">Strong problem-solving and adaptability</li><li style="font-size: 11px;">High attention to detail and accuracy</li><li style="font-size: 11px;">Teamwork and collaboration</li><li style="font-size: 11px;">Results-oriented mindset</li><li style="font-size: 11px;">0 2 years of experience in customer service, call center, or administrative support</li><li style="font-size: 11px;">Experience in handling client accounts, invoicing, and scheduling is preferred</li><li style="font-size: 11px;">Fluency in Arabic and English; French is a plus</li><li style="font-size: 11px;">Excellent communication, listening, and interpersonal skills</li><li style="font-size: 11px;">Proficiency in Microsoft Office</li><li style="font-size: 11px;">Experience with CRM/ticketing systems is a plus</li><li style="font-size: 11px;">Strong organizational and multitasking abilities</li><li style="font-size: 11px;">Problem-solving and conflict-resolution skills</li><li style="font-size: 11px;">Customer-focused with strong attention to detail</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

A major regional enterprise is hiring Telesales Account Executives for its expanding operations in Lebanon. <br> <br>DUTIES: <br>• Contact prospects via outbound phone calls <br>• Deliver compelling product presentations <br>• Close high-value sales deals <br>• Hit set revenue milestones <br> <br>REQUIREMENTS: <br>• Experience in telesales, outbound sales, or call centers <br>• Strong communication and closing abilities <br>• Full-time onsite commitment in Lebanon <br> <br>WHAT WE OFFER: <br>• Base Salary & NSSF Coverage <br>• Uncapped Monthly Commissions <br>• Target Achievement Cash Bonuses

<p><h4>Job summary:</h4> <p>To handle by phone customer’s inquiries following standard scripts and procedures. To ensure calls are answered within predetermined time scales and benchmarks and are dealt with properly.<br> To correspond with Care Center Supervisors, Assistant Precertification Manager and Care Center/Precertification Department Managers accordingly.<br> To provide a high quality service by assisting and informing clients/medical providers about the authorization status/response.</p> <h4>Key responsibilities:</h4> <ul> <li>Build a customer oriented focus in the Care Center by providing quality actions and resolutions to their concerns and queries.</li> <li>Follow communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.</li> <li>Answer inbound calls within predetermined time scales and benchmarks.</li> <li>Make sure that clients are handled with no delay but with efficiency.</li> <li>Assure clients satisfaction and quality of calls, provide sympathetic support and advice as appropriate.</li> <li>Provide personalized customer service of the highest level.</li> <li>Provide a high quality service, assist and inform clients/medical providers about the authorization status.</li> <li>Provide information concerning beneficiary’s product i.e. card eligibility, eligible network.</li> <li>Build customer’s interest in the services and products offered by the company.</li> <li>Manage and resolve customer’s issues.</li> <li>Follow up the calls of the client with clerical duties which includes filling up paperwork, as well as liaising with other departments.</li> <li>Analyze the various parts of a problem properly and develop logical solutions.</li> <li>In charge of reporting in writing to the Care Center Manager, Assistant Manager, Team Leader, Precertification Manager, or Precertification Assistant Manager regarding complaints received by the care center department and relating to a specific communication and/or authorization process.</li> <li>Perform special assignments and/or duties as directed by the Care Center Manager.</li> <li>Follow and apply the internal procedures of the Department.</li> <li>Suggest and help implement improvements to office processes and workflows to enhance overall efficiency.</li> <li>Responsible and accountable for the confidential, proper administration of all data.</li> <li>Any other duties as requested by the Direct Manager.</li> <li>Work effectively with AI, machine learning, data analytics, and cloud-based tools while adhering to high standards of data governance, security, and ethical use.</li> </ul> <h4>Key requirements:</h4> <ul> <li>Education: Relevant university degree.</li> <li>Experience: 1 - 2 years’ experience in a call centre/customer services environment; TPA, hospitals or medical centers exposure is a plus.</li> <li>Physically fit to carry out duties and responsibilities.</li> <li>Legally permitted to work in the country of operations.</li> <li>Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.</li> <li>Fluency in Arabic, English, French.</li> </ul> <p>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.</p> <p>At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.</p> <p>We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Great to have you on board. Let's care for tomorrow.</p></p><p></p>

<p>TATOUCHE (KSA Company) is seeking motivated Outbound Calling Sales Agents to join our team on-site at our Lebanon Office.</p><p>In this role, you will handle outbound sales calls targeting B2C customers across the region. We offer a competitive package and strong incentive structures for target-driven individuals.</p><p>Work Location: Onsite Mirna Chalouhi Center</p><p>Work Schedule: Full-Time (10:00 AM 7:00 PM)</p><p>Perform outbound sales calls to prospective B2C customers.</p><p>Effectively pitch services, negotiate, and close sales deals.</p><p>Meet and exceed daily and monthly sales targets.</p><p>Follow up on potential leads and maintain accurate call records.</p><p><strong>Desired Candidate Profile</strong></p><p>Previous experience in outbound sales or telesales is preferred.</p><p>Strong communication, negotiation, and persuasion skills.</p><p>Target-driven mindset with a strong motivation to increase monthly earnings.</p>

<p>The Customer Care Representative is responsible for providing excellent customer service by handling customer inquiries, coordinating service appointments, supporting technicians, and ensuring accurate service records.</p><p>Answer incoming customer calls and service requests.</p><p>Handle customer complaints and follow up until resolution.</p><p>Schedule and dispatch technicians for service appointments.</p><p>Coordinate appointment times with customers.</p><p>Perform data entry and close completed work orders.</p><p>Assist walk-in customers with service inquiries and requests.</p><p>Maintain accurate customer and service records.</p><p>Coordinate with internal teams to ensure efficient service operations.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent.</li><li>1 2 years of customer service or call center experience preferred.</li><li>Good communication and organizational skills.</li><li>Proficient in Microsoft Office and computer systems.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>

<p>The Customer Care Representative is responsible for providing excellent customer service by handling customer inquiries, coordinating service appointments, supporting technicians, and ensuring accurate service records.</p><p>Answer incoming customer calls and service requests.</p><p>Handle customer complaints and follow up until resolution.</p><p>Schedule and dispatch technicians for service appointments.</p><p>Coordinate appointment times with customers.</p><p>Perform data entry and close completed work orders.</p><p>Assist walk-in customers with service inquiries and requests.</p><p>Maintain accurate customer and service records.</p><p>Coordinate with internal teams to ensure efficient service operations.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>High school diploma or equivalent.</li><li>1 2 years of customer service or call center experience preferred.</li><li>Good communication and organizational skills.</li><li>Proficient in Microsoft Office and computer systems.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Mideast Assistance International S.A.L.</strong> is a Lebanon-based assistance and insurance services group established in 2001. Headquartered in Dbayeh, Lebanon, the company specializes in providing round-the-clock medical, travel, and crisis management assistance to individuals and businesses globally.</p><br><p>Key Operational Areas</p><br><ul><li><p><strong>Travel &amp; Medical Assistance:</strong> The company offers worldwide travel insurance products and coordinates emergency services, including medical repatriation, emergency evacuations, and support for travelers in need.</p><br></li><li><p><strong>Crisis Management:</strong> They provide tailored contingency and evacuation planning in coordination with medical and security authorities, specifically addressing natural disasters or regional conflicts.</p><br></li><li><p><strong>Call Center Services:</strong> Utilizing advanced IP-based technology, the company operates a centralized, multi-lingual call center that provides customized CRM solutions for various sectors, including banking, insurance, and healthcare.</p><br></li><li><p><strong>Provider Network:</strong> The organization maintains an extensive international network of over 40,000 healthcare and assistance providers, enabling services such as direct billing and cost containment.</p><br></li></ul><br>Job Description<br><p><strong>Mission and Responsibilities:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;</strong></p><br><p>&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Answer incoming phone calls from patients and handle their requests in a professional and timely manner.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Perform outgoing calls based on assigned call lists and follow the approved scripts, protocols, and procedures.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Assisting patients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Schedule, manage, and update patient appointments.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Confirm appointments and follow up with patients when needed.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Review daily tasks, communications, and pending follow-ups to ensure proper completion.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<br> -Handle incoming and outgoing emails in accordance with internal procedures.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Process faxes and ensure that all received information is properly reviewed and forwarded when needed.&nbsp;&nbsp;<br> -Control and follow up on the workflow of outsourcing projects to ensure that tasks are being completed accurately and on time.&nbsp;&nbsp; &nbsp;<br> -Coordinate with team members to ensure proper task distribution, follow-up, and case handling.&nbsp; &nbsp; &nbsp;<br> -Support the team in solving operational issues and maintaining a smooth workflow.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Ensure that all team members follow the required quality standards, internal procedures, scripts, and service expectations.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> - Prepare and send reports to the concerned Manager whenever required.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> - Escalate urgent, sensitive, delayed, or unresolved cases to the concerned person or department.&nbsp; &nbsp; &nbsp;<br> - Execute any other job-related task requested by the concerned manager.</p><br><br>Qualifications<br><p>Qualifications: fluent in French and ensligh/ available to work Monday through Friday from 3:00 PM to 11:00 PM, with flexibility to work up to 2 days per week from 12:00 PM to 8:00 PM.</p><br><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Vacancy: Telesales / Lead Generation Officer</strong></p><p><strong>Company:</strong> GSM Facility Services</p><p><strong>Location:</strong> Zalka, Lebanon</p><p><strong>Department:</strong> Sales / Business Development</p><p>GSM Facility Services is looking for a motivated <strong>Telesales / Lead Generation Officer</strong> to join our team.</p><p>The candidate will be responsible for contacting potential B2B clients, introducing our services, qualifying leads, arranging meetings for the sales team, and following up with prospects.</p><p><strong>Main Responsibilities:</strong></p><ul><li>Contact companies, hospitals, schools, offices, warehouses, malls, and commercial clients</li><li>Introduce GSM Facility Services professionally</li><li>Generate qualified leads and arrange meetings</li><li>Follow up with potential clients by phone, WhatsApp, email, and LinkedIn</li><li>Update the client database and report daily sales activity</li><li>Coordinate with the sales and management team</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Requirements:</strong></p><ul><li>Previous telesales, call center, customer service, or sales experience is preferred</li><li>Strong communication and follow-up skills</li><li>Good phone etiquette and confidence when speaking with clients</li><li>Organized, serious, and target-oriented</li><li>Good computer skills</li><li>English and Arabic are required</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Answer incoming phone calls from patients and handle their requests in a professional and timely manner. Perform outgoing calls based on assigned call lists and follow the approved scripts, protocols, and procedures. Assisting patients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations. Schedule, manage, and update patient appointments. Confirm appointments and follow up with patients when needed. Review daily tasks, communications, and pending follow-ups to ensure proper completion. Handle incoming and outgoing emails in accordance with internal procedures. Process faxes and ensure that all received information is properly reviewed and forwarded when needed. Prepare and send reports to the concerned Manager whenever required. Escalate urgent, sensitive, delayed, or unresolved cases to the concerned Manager. Execute any other job-related task requested by the concerned manager.</p></div></section>

An international firm operating in regional markets is hiring Senior Closing Agents for its Lebanon center. <br> <br>RESPONSIBILITIES: <br>• Conduct closing calls to qualified target leads <br>• Handle complex sales negotiations over the phone <br>• Exceed monthly revenue targets on-site <br> <br>REQUIREMENTS: <br>• Background in closing sales, telesales, or high-value offers <br>• Assertive and persuasive communication skills <br> <br>THE OFFER: <br>• Guaranteed Base Salary & Full NSSF Coverage <br>• Unlimited Commission Rates (No Ceiling) <br>• Monthly Target Cash Bonuses

POSITION OVERVIEW <br>TATOUCHE is rapidly expanding its team and seeking ambitious, high-performing Outbound Sales Agents. If you are a persuasive communicator driven by results and eager to maximize your earning potential, this is the right opportunity for you. <br> <br>-------------------------------------------------- <br>KEY RESPONSIBILITIES <br>-------------------------------------------------- <br>• Conduct outbound sales calls to prospective B2C clients across target markets. <br>• Effectively present products, negotiate terms, and successfully close sales. <br>• Consistently meet and exceed individual daily and monthly sales targets. <br>• Maintain structured call logs and manage customer follow-ups efficiently. <br> <br>-------------------------------------------------- <br>REQUIREMENTS & QUALIFICATIONS <br>-------------------------------------------------- <br>• Previous experience in outbound sales, telesales, or call centers is preferred. <br>• Excellent communication, active listening, and negotiation skills. <br>• Goal-oriented mindset with a strong motivation to achieve high performance incentives. <br> <br>-------------------------------------------------- <br>WHAT WE OFFER <br>-------------------------------------------------- <br>• Competitive base salary structure. <br>• High commission setup and performance bonuses. <br>• Dynamic team culture and clear opportunities for career growth. <br> <br>-------------------------------------------------- <br>HOW TO APPLY <br>-------------------------------------------------- <br>Interested candidates are invited to submit their CV directly to our HR department: <br> <br>???? Email: hr@beautypulsearabia.com <br>???? Subject Line: Outbound Sales Agent - HireLebanese

Job Purpose <br>Generate sales orders, support in achieving OTC products target, provide offers, and support the pharma sales team in compliance to company standards and procedures. <br> <br>Main Responsibilities <br>1. Facilitates the customer's transactions by receiving phone calls: <br>2. Generates sales orders through Whatsapp or online ordering <br>3. Supports sales team in OTC products target and offers: <br>4. Generates sales orders according to a specific routing, focusing on pharmacies <br>5. Reporting data <br>6. Supports the pharma sales team <br>8. Performs any task in line with his/her competencies, in the Retail Pharma Sales department, as required by management, according to the department’s/company objectives. <br> <br>Qualifications: <br> ???? Previous experience in call centers, telesales, or a similar role <br> ????️ Excellent communication and interpersonal skills <br> ???? Target-oriented with a strong sales mindset <br> ???? Customer-focused and able to build positive relationships <br> ???? Basic computer skills and familiarity with CRM systems is a plus <br> ⚡ Motivated, energetic, and proactive <br> ????️ Good command of English and Arabic

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>Mideast Assistance International S.A.L.</strong> is a Lebanon-based assistance and insurance services group established in 2001. Headquartered in Dbayeh, Lebanon, the company specializes in providing round-the-clock medical, travel, and crisis management assistance to individuals and businesses globally.</p><br><p>Key Operational Areas</p><br><ul><li><p><strong>Travel &amp; Medical Assistance:</strong> The company offers worldwide travel insurance products and coordinates emergency services, including medical repatriation, emergency evacuations, and support for travelers in need.</p><br></li><li><p><strong>Crisis Management:</strong> They provide tailored contingency and evacuation planning in coordination with medical and security authorities, specifically addressing natural disasters or regional conflicts.</p><br></li><li><p><strong>Call Center Services:</strong> Utilizing advanced IP-based technology, the company operates a centralized, multi-lingual call center that provides customized CRM solutions for various sectors, including banking, insurance, and healthcare.</p><br></li><li><p><strong>Provider Network:</strong> The organization maintains an extensive international network of over 40,000 healthcare and assistance providers, enabling services such as direct billing and cost containment.</p><br></li></ul><br>Job Description<br><p><strong>Mission and Responsibilities:&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;</strong>&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Answer incoming phone calls from patients and handle their requests in a professional and timely manner.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Perform outgoing calls based on assigned call lists and follow the approved scripts, protocols, and procedures.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Assisting patients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Schedule, manage, and update patient appointments.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Confirm appointments and follow up with patients when needed.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Review daily tasks, communications, and pending follow-ups to ensure proper completion.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Handle incoming and outgoing emails in accordance with internal procedures.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Process faxes and ensure that all received information is properly reviewed and forwarded when needed.&nbsp;&nbsp;<br> -Prepare and send reports to the concerned Manager whenever required.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Escalate urgent, sensitive, delayed, or unresolved cases to the concerned Manager.&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp; &nbsp;<br> -Execute any other job-related task requested by the concerned manager.</p><br><br>Qualifications<br><p>Qualifications: fluent in French and ensligh/ available to work a 2-3 days per week (Monday–Friday) from 4:00 PM to 11:00 PM</p><br><br><br> </div>

Role Description <br> <br>This is a full-time on-site role for a Customer Experience Agent located in ZALKA. <br>The Customer Experience Agent will be responsible for ensuring customer satisfaction by providing top-notch customer support and service. Daily tasks include addressing customer inquiries, resolving issues, and improving the overall customer experience. The agent will also proactively engage with customers to maintain and enhance their satisfaction levels. <br>In addition receiving delivery orders from guest according to script using the excellent menu knowledge <br> <br>Day Shift 8.30 till 17.30 salary 750$ <br>Night Shift 17.00 till 12.00 salary 600$ <br>Middle shift 12.00-22.00 850$ <br>6 days per week <br>candidate should be near to Zalka area and has previous experience as call center and F&B <br> <br> Qualifications <br>Strong skills in Customer Satisfaction, Customer Support, and Customer Service <br>Excellent Communication skills to effectively interact with customers <br>Ability to enhance and improve overall Customer Experience <br>Excellent interpersonal skills and a friendly, approachable demeanor <br>Ability to work as part of a team in a fast-paced environment <br>Experience in the restaurant or hospitality industry is a plus <br>Bachelor's degree in Business, Hospitality, or a related field is preferred

**Job Vacancy: Telesales / Lead Generation Officer** <br> <br>**Company:** GSM Facility Services <br>**Location:** Zalka, Lebanon <br>**Department:** Sales / Business Development <br> <br>GSM Facility Services is looking for a motivated **Telesales / Lead Generation Officer** to join our team. <br> <br>The candidate will be responsible for contacting potential B2B clients, introducing our services, qualifying leads, arranging meetings for the sales team, and following up with prospects. <br> <br>**Main Responsibilities:** <br> <br>* Contact companies, hospitals, schools, offices, warehouses, malls, and commercial clients <br>* Introduce GSM Facility Services professionally <br>* Generate qualified leads and arrange meetings <br>* Follow up with potential clients by phone, WhatsApp, email, and LinkedIn <br>* Update the client database and report daily sales activity <br>* Coordinate with the sales and management team <br> <br>**Requirements:** <br> <br>* Previous telesales, call center, customer service, or sales experience is preferred <br>* Strong communication and follow-up skills <br>* Good phone etiquette and confidence when speaking with clients <br>* Organized, serious, and target-oriented <br>* Good computer skills <br>* English and Arabic are required <br> <br>**About the Company:** <br>GSM Facility Services provides cleaning, security guards, pest control, and facility support services for commercial and institutional clients. <br> <br>Website: [www.gsmlebanon.com](http://www.gsmlebanon.com) <br> <br>Interested candidates may send their CV to: <br>**[hr@gsm-lb.com](mailto:hr@gsm-lb.com)** <br> <br>Please mention **“Telesales – Zalka”** in the subject line