وظائف مدير الخدمات اللوجستية - طرابلس لبنان

Main Duties and Responsibilities <br>Operational Leadership and Coordination <br>• Lead, coach, and hold accountable the Warehouse Manager, Technical or Service Center Manager, and Delivery and Fleet Supervisor. <br>• Translate company objectives into department plans, daily priorities, service standards, manpower allocation, and measurable targets. <br>• Ensure accurate receiving, storage, picking, packing, dispatch, returns, internal transfers, and replenishment across all warehouses and stock locations. <br>• Own inventory accuracy and ensure cycle counts, scheduled physical inventories, reconciliations, serial tracking, and discrepancy investigations are completed and documented. <br>• Review stock adjustments, damaged or obsolete items, negative stock, excess stock, slow-moving items, and near-out-of-stock risks; coordinate action with stock control, procurement, sales, and accounting. <br> <br>Education Experience and Skills <br>• Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Engineering, or a related field. <br>• Minimum 7 years of progressive experience in operations, warehousing, logistics, stock control, fleet, or technical service, including at least 3 years in a management role. <br>• Demonstrated ability to manage multiple operational departments and lead managers or supervisors. <br>• Strong knowledge of inventory control, warehouse operations, delivery planning, fleet management, service workflows, and operational safety. <br>• Strong command of ERP systems; experience with Odoo is preferred. Proficiency in Microsoft Excel and operational reporting is required

The Stock and Operations Manager provides end-to-end leadership for the company’s warehouse, inventory, delivery and fleet, and technical service operations. The role ensures that stock is accurate and available, orders and transfers are fulfilled safely and on time, vehicles and operational assets are controlled efficiently, and technical services meet defined quality and turnaround standards. The manager leads the three department heads, aligns priorities across functions, resolves escalations, and turns operational data into corrective actions that improve service, cost, control, and customer satisfaction. <br>Main Duties and Responsibilities <br>Operational Leadership and Coordination <br>• Lead, coach, and hold accountable the Warehouse Manager, Technical or Service Center Manager, and Delivery and Fleet Supervisor. <br>• Translate company objectives into department plans, daily priorities, service standards, manpower allocation, and measurable targets. <br>• Run regular operations meetings and ensure effective handovers between warehouse, delivery, technical, sales, procurement, accounting, and project teams. <br>• Maintain clear ownership for every operational request, escalation, and exception from receipt through closure. <br>• Identify capacity constraints, workflow gaps, and recurring failures, then implement and follow up corrective and preventive actions. <br>Stock and Warehouse Governance <br>• Ensure accurate receiving, storage, picking, packing, dispatch, returns, internal transfers, and replenishment across all warehouses and stock locations. <br>• Own inventory accuracy and ensure cycle counts, scheduled physical inventories, reconciliations, serial tracking, and discrepancy investigations are completed and documented. <br>• Review stock adjustments, damaged or obsolete items, negative stock, excess stock, slow-moving items, and near-out-of-stock risks; coordinate action with stock control, procurement, sales, and accounting. <br>• Approve or escalate stock-related exceptions according to the company’s authority matrix, ensuring proper supporting documents and segregation of duties. <br>• Ensure warehouse layout, product identification, storage conditions, housekeeping, access control, and safety practices protect employees and company assets. <br>Delivery and Fleet Management <br>• Ensure deliveries and stock transfers are planned, routed, dispatched, tracked, and completed accurately, safely, and on time. <br>• Monitor vehicle availability, utilization, fuel consumption, mileage, maintenance, inspections, insurance, registration, licensing, incidents, and operating cost. <br>• Review delivery failures, delays, damages, shortages, returns, and customer complaints, and ensure root causes and corrective actions are recorded. <br>• Optimize routes, scheduling, loading, and vehicle allocation to improve service levels while controlling cost. <br>• Ensure drivers and helpers comply with traffic laws, safety requirements, vehicle checklists, and company procedures. <br>Technical Team and Service Operations <br>• Oversee workshop, service center, maintenance, repair, after-sales support, warranty handling, field visits, and technical team scheduling. <br>• Ensure service requests and work orders are assigned, documented, prioritized, and completed within agreed turnaround times. <br>• Monitor technical quality, repeat repairs, spare-parts and tool usage, warranty claims, preventive maintenance, and customer escalations. <br>• Coordinate technical manpower and site support with projects, sales, and customers while maintaining clear scope, approval, and handover records. <br>• Ensure technicians receive the training, tools, safety equipment, product knowledge, and procedures required to perform effectively. <br>Systems, Controls, and Reporting <br>• Ensure all operational transactions and records are entered accurately and on time in the ERP system, including receipts, transfers, deliveries, returns, repairs, serial numbers, spare parts, and stock adjustments. <br>• Establish practical SOPs, checklists, approval controls, and audit trails across the three departments, and verify consistent implementation. <br>• Prepare daily, weekly, and monthly dashboards covering stock, warehouse, delivery, fleet, and technical performance, with analysis and action plans. <br>• Partner with Accounting and Stock Control to reconcile inventory and investigate variances; partner with IT or ERP support to resolve system issues that affect operations. <br>• Maintain complete operational records and ensure readiness for internal reviews, stock audits, warranty verification, and regulatory inspections. <br> <br>Education Experience and Skills <br>• Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Engineering, or a related field. <br>• Minimum 7 years of progressive experience in operations, warehousing, logistics, stock control, fleet, or technical service, including at least 3 years in a management role. <br>• Demonstrated ability to manage multiple operational departm

<p>We are seeking an experienced Company Manager to lead and manage a company specializing in security and safety solutions in Tripoli, Lebanon.</p><p>Key Responsibilities:</p><ul><li>Manage and develop the sales team and implement business growth strategies.</li><li>Develop expansion plans and introduce new products.</li><li>Build strong relationships with companies, contractors, and potential clients.</li><li>Manage the sales and execution of integrated security solutions and projects.</li><li>Coordinate with suppliers and understand technical specifications for CCTV systems, alarm systems, fire extinguishers, and safety standards.</li><li>Oversee accounts, sales, purchasing, and overall financial performance.</li><li>Achieve sales and profitability targets.</li></ul><p>Location: Tripoli, Lebanon</p><p>Compensation: Basic salary + commission on sales and projects.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Minimum 3 years of management experience, preferably in the security and safety sector.</li><li>Hands-on experience in selling and installing CCTV cameras, alarm systems, and fire extinguishers is a strong advantage.</li><li>Strong leadership, negotiation, and sales team-building skills.</li><li>Good knowledge of the Lebanese market and an established network with companies and institutions.</li><li>Proficiency in sales software and Microsoft Excel.</li><li>Digital marketing experience is preferred.</li></ul>

We are seeking an experienced Company Manager to lead and manage a company specializing in security and safety solutions in Tripoli, Lebanon. <br> <br>Key Responsibilities: <br> <br>Manage and develop the sales team and implement business growth strategies. <br>Develop expansion plans and introduce new products. <br>Build strong relationships with companies, contractors, and potential clients. <br>Manage the sales and execution of integrated security solutions and projects. <br>Coordinate with suppliers and understand technical specifications for CCTV systems, alarm systems, fire extinguishers, and safety standards. <br>Oversee accounts, sales, purchasing, and overall financial performance. <br>Achieve sales and profitability targets. <br> <br>Requirements: <br> <br>Minimum 3 years of management experience, preferably in the security and safety sector. <br>Hands-on experience in selling and installing CCTV cameras, alarm systems, and fire extinguishers is a strong advantage. <br>Strong leadership, negotiation, and sales team-building skills. <br>Good knowledge of the Lebanese market and an established network with companies and institutions. <br>Proficiency in sales software and Microsoft Excel. <br>Digital marketing experience is preferred. <br> <br>Location: Tripoli, Lebanon <br>Compensation: Basic salary + commission on sales and projects

We are seeking an experienced and dynamic Restaurant Branch Manager to lead the daily operations of our international cuisine restaurant in Tripoli. The ideal candidate will be responsible for ensuring exceptional customer service, achieving financial and operational targets, managing staff performance, and maintaining the highest standards of food quality, hygiene, and guest satisfaction. <br> <br>Responsibilities <br>Oversee the daily operations of the restaurant to ensure smooth and efficient service. <br>Lead, motivate, and supervise the restaurant team, including supervisors, kitchen staff, and service staff. <br>Ensure exceptional customer service and promptly resolve guest concerns or complaints. <br>Monitor food quality, presentation, cleanliness, and compliance with health and safety regulations. <br>Control labor costs, food costs, and operating expenses while maximizing profitability. <br>Prepare and analyze daily, weekly, and monthly sales and operational reports. <br>Manage inventory levels, purchasing, and stock control to minimize waste and shortages. <br>Coordinate with the Head Chef and kitchen team to ensure consistency in food quality and service. <br>Recruit, train, coach, and evaluate employees to maintain a high-performing team. <br>Develop staff schedules to ensure adequate coverage while controlling labor costs. <br>Implement company policies, operational procedures, and service standards. <br>Drive sales through promotional activities, upselling initiatives, and customer engagement. <br>Ensure compliance with company policies, food safety standards, and local regulations. <br> <br>Qualifications <br>Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. <br>Minimum 5 years of restaurant management experience, including at least 2 years as a Branch or Restaurant Manager. <br>Experience managing an international cuisine restaurant is required. <br>Strong leadership, communication, and team management skills. <br>Excellent understanding of restaurant operations, budgeting, cost control, and inventory management. <br>Strong problem-solving and decision-making abilities. <br>Proficiency in Microsoft Office and restaurant POS systems. <br>Ability to work flexible hours, including evenings, weekends, and holidays

We are seeking an experienced and customer-oriented Floor Manager to oversee the daily floor operations of our restaurant in Tripoli. The ideal candidate should have previous experience in the restaurant or hospitality industry, strong leadership skills, and the ability to supervise service staff, ensure excellent customer service, and maintain smooth and efficient restaurant operations. <br> <br>Responsibilities <br> <br>Supervise daily restaurant floor operations and ensure smooth service delivery. <br> <br>Manage, train, and supervise waiters, hosts, and other front-of-house staff. <br> <br>Organize staff schedules, shifts, breaks, and floor assignments according to operational needs. <br> <br>Ensure high standards of customer service, hospitality, and guest satisfaction. <br> <br>Welcome guests, handle customer complaints, and resolve service-related issues professionally. <br> <br>Coordinate with the kitchen team to ensure timely order preparation and service. <br> <br>Monitor staff performance, attendance, punctuality, and compliance with restaurant policies. <br> <br>Ensure the dining area is clean, organized, and properly prepared before, during, and after service. <br> <br>Oversee table allocation, reservations, guest flow, and waiting times. <br> <br>Monitor service quality and ensure compliance with hygiene, health, and safety standards. <br> <br>Coordinate with the kitchen and purchasing teams regarding stock availability and operational requirements. <br> <br>Monitor the proper use and handling of restaurant equipment, utensils, and supplies. <br> <br>Assist management in controlling operational costs, minimizing waste, and improving service efficiency. <br> <br>Prepare daily operational reports and report incidents or customer feedback to management. <br> <br>Support promotional activities and special events when required. <br> <br>Requirements <br> <br>Minimum 3 years of experience in restaurant or hospitality operations, preferably in a similar supervisory or managerial role. <br> <br>Previous experience in the F&B industry is required. <br> <br>Strong leadership, team management, and problem-solving skills. <br> <br>Excellent communication and customer service skills. <br> <br>Ability to work under pressure in a fast-paced restaurant environment. <br> <br>Good knowledge of restaurant service standards, hygiene, and food safety practices. <br> <br>Flexibility to work shifts, weekends, and holidays as required. <br> <br>Fluency in Arabic; knowledge of English is an advantage. <br> <br>Strong organizational skills and attention to detail

Store Manager <br> <br>Job Summary <br>The Store Manager is responsible for the overall operation of the store, including sales performance, staff supervision, customer service, inventory control, and ensuring a safe, well-organized shopping environment. This role combines leadership, operational oversight, and a strong focus on achieving business targets. <br> <br>Key Responsibilities <br> <br>Operations & Sales <br> <br>Oversee day-to-day store operations to ensure smooth, efficient functioning <br>Set and drive achievement of sales targets and KPIs <br>Monitor and analyze sales performance, preparing regular reports for upper management <br>Ensure the store complies with company policies, health and safety regulations, and legal requirements <br> <br>Staff Management <br> <br>Recruit, train, and onboard new employees <br>Create staff schedules and manage payroll budgets <br>Supervise, motivate, and evaluate staff performance <br>Foster a positive work environment and address any personnel issues <br>Conduct regular team meetings to communicate goals and updates <br> <br>Customer Service <br> <br>Ensure a high standard of customer service is maintained at all times <br>Handle escalated customer complaints and resolve issues effectively <br>Monitor customer feedback and implement improvements <br> <br>Inventory & Merchandising <br> <br>Manage stock levels, ordering, and inventory control to minimize loss <br>Oversee visual merchandising and ensure the store is well-presented <br>Coordinate with suppliers and vendors as needed <br> <br>Financial Management <br> <br>Manage store budgets, control expenses, and monitor profitability <br>Handle cash management and ensure accurate financial record-keeping <br>Analyze financial data to identify areas for improvement <br> <br>Qualifications <br> <br>Bachelor's degree in Business Administration, Retail Management, or related field (preferred) <br>2–5 years of retail experience, with at least 1–2 years in a supervisory or management role <br>Proven track record of meeting or exceeding sales targets <br> <br>Skills & Competencies <br> <br>Strong leadership and team management abilities <br>Excellent communication and interpersonal skills <br>Problem-solving and decision-making capabilities <br>Organizational and multitasking skills <br>Familiarity with POS systems and retail management software <br>Financial acumen (budgeting, P&L understanding) <br> <br>Working Conditions <br> <br>Typically full-time, may require evenings, weekends, and holidays <br>Primarily on the sales floor with some time in a back office for administrative tasks

Main Duties and Responsibilities: <br>• Manage and follow up on all internal maintenance activities. <br>• Plan preventive and corrective maintenance schedules. <br>• Conduct regular inspections of branches, warehouses, showrooms, and offices. <br>• Monitor electrical, plumbing, HVAC, lighting, equipment, and general building conditions. <br>• Assign maintenance tasks for internal maintenance team and verify the quality of completed work. <br>• Coordinate with contractors, suppliers, and service providers. <br>• Monitor maintenance expenses, quotations, materials, and spare parts. <br>• Ensure compliance with company safety procedures and PPE requirements. <br>• Support renovations, exhibitions, events, and new site preparation based on assigned task from the GM. <br>• Report maintenance progress, urgent issues, costs, and recommended improvements to management. <br>• Ensure urgent breakdowns are handled quickly to minimize operational disruption. <br>• Maintain accurate records of maintenance work, inspections, warranties, and equipment. <br>Requirements: <br>• Technical diploma or degree in Engineering, Maintenance, Facilities Management, or a related field. <br>• Minimum 5 years of relevant experience, including supervisory experience. <br>• Good knowledge of electrical systems, plumbing, HVAC, and general maintenance. <br>• Strong leadership, planning, communication, and problem-solving skills. <br>• Ability to manage multiple sites, contractors, priorities, and budgets. <br>• Knowledge of Microsoft Office and ERP systems; Odoo experience is a plus. <br>• Valid driving licence and ability to visit company locations when required

Job Summary: <br>Responsible for managing and maintaining all company facilities, supervising the Internal Maintenance employees, coordinating external contractors, and ensuring that all branches, warehouses, showrooms, and offices are safe and fully operational. <br>Main Duties and Responsibilities: <br>• Manage and follow up on all internal maintenance activities. <br>• Plan preventive and corrective maintenance schedules. <br>• Conduct regular inspections of branches, warehouses, showrooms, and offices. <br>• Monitor electrical, plumbing, HVAC, lighting, equipment, and general building conditions. <br>• Assign maintenance tasks for internal maintenance team and verify the quality of completed work. <br>• Coordinate with contractors, suppliers, and service providers. <br>• Monitor maintenance expenses, quotations, materials, and spare parts. <br>• Ensure compliance with company safety procedures and PPE requirements. <br>• Support renovations, exhibitions, events, and new site preparation based on assigned task from the GM. <br>• Report maintenance progress, urgent issues, costs, and recommended improvements to management. <br>• Ensure urgent breakdowns are handled quickly to minimize operational disruption. <br>• Maintain accurate records of maintenance work, inspections, warranties, and equipment. <br>Requirements: <br>• Technical diploma or degree in Engineering, Maintenance, Facilities Management, or a related field. <br>• Minimum 5 years of relevant experience, including supervisory experience. <br>• Good knowledge of electrical systems, plumbing, HVAC, and general maintenance. <br>• Strong leadership, planning, communication, and problem-solving skills. <br>• Ability to manage multiple sites, contractors, priorities, and budgets. <br>• Knowledge of Microsoft Office and ERP systems; Odoo experience is a plus. <br>• Valid driving licence and ability to visit company locations when required

MAIN DUTIES AND RESPONSIBILITIES: <br>• Manage and supervise the daily activities of the accounting team. <br>• Oversee accounts payable, accounts receivable, general ledger, and bank reconciliations. <br>• Prepare monthly, quarterly, and annual financial statements. <br>• Ensure compliance with local tax laws and financial regulations. <br>• Coordinate with Procurement and Stock Control departments to reconcile supplier invoices, GRNs (Goods Received Notes), and inventory records. <br>• Monitor and control company expenses, budgets, and forecasts. <br>• Implement and maintain internal financial controls and procedures. <br>• Prepare payroll calculations and ensure proper disbursement. <br>• Assist in external audits and liaise with auditors, banks, and regulatory bodies. <br>• Provide financial analysis and recommendations to management for decision-making. <br>• Train, mentor, and evaluate the accounting team. <br> <br>REGULATORY REQUIREMENTS (Education and Experience) and SKILLS: <br> <br>• Bachelor’s degree in Accounting, Finance, or related field (Master’s degree or CPA/CMA is a plus). <br>• Minimum 5 years of accounting experience, with at least 2 years in a supervisory/managerial role. <br>• Strong knowledge of accounting standards and financial reporting. <br>• Proficiency in accounting software and MS Excel. <br>• Excellent analytical, problem-solving, and organizational skills. <br>• Strong leadership and team management abilities. <br>• High attention to detail and accuracy

Responsible for overseeing daily accounting operations, ensuring accurate financial reporting and compliance, managing budgets and audits, and providing financial insights to support decision-making <br> <br> <br>MAIN DUTIES AND RESPONSIBILITIES: <br>• Manage and supervise the daily activities of the accounting team. <br>• Oversee accounts payable, accounts receivable, general ledger, and bank reconciliations. <br>• Prepare monthly, quarterly, and annual financial statements. <br>• Ensure compliance with local tax laws and financial regulations. <br>• Coordinate with Procurement and Stock Control departments to reconcile supplier invoices, GRNs (Goods Received Notes), and inventory records. <br>• Monitor and control company expenses, budgets, and forecasts. <br>• Implement and maintain internal financial controls and procedures. <br>• Prepare payroll calculations and ensure proper disbursement. <br>• Assist in external audits and liaise with auditors, banks, and regulatory bodies. <br>• Provide financial analysis and recommendations to management for decision-making. <br>• Train, mentor, and evaluate the accounting team. <br> <br>REGULATORY REQUIREMENTS (Education and Experience) and SKILLS: <br> <br>• Bachelor’s degree in Accounting, Finance, or related field (Master’s degree or CPA/CMA is a plus). <br>• Minimum 5 years of accounting experience, with at least 2 years in a supervisory/managerial role. <br>• Strong knowledge of accounting standards and financial reporting. <br>• Proficiency in accounting software and MS Excel. <br>• Excellent analytical, problem-solving, and organizational skills. <br>• Strong leadership and team management abilities. <br>• High attention to detail and accuracy

Responsible for overseeing daily accounting operations, ensuring accurate financial reporting and compliance, managing budgets and audits, and providing financial insights to support decision-making <br> <br> <br>MAIN DUTIES AND RESPONSIBILITIES: <br>• Manage and supervise the daily activities of the accounting team. <br>• Oversee accounts payable, accounts receivable, general ledger, and bank reconciliations. <br>• Prepare monthly, quarterly, and annual financial statements. <br>• Ensure compliance with local tax laws and financial regulations. <br>• Coordinate with Procurement and Stock Control departments to reconcile supplier invoices, GRNs (Goods Received Notes), and inventory records. <br>• Monitor and control company expenses, budgets, and forecasts. <br>• Implement and maintain internal financial controls and procedures. <br>• Prepare payroll calculations and ensure proper disbursement. <br>• Assist in external audits and liaise with auditors, banks, and regulatory bodies. <br>• Provide financial analysis and recommendations to management for decision-making. <br>• Train, mentor, and evaluate the accounting team. <br> <br>REGULATORY REQUIREMENTS (Education and Experience) and SKILLS: <br> <br>• Bachelor’s degree in Accounting, Finance, or related field (Master’s degree or CPA/CMA is a plus). <br>• Minimum 5 years of accounting experience, with at least 2 years in a supervisory/managerial role. <br>• Strong knowledge of accounting standards and financial reporting. <br>• Proficiency in accounting software and MS Excel. <br>• Excellent analytical, problem-solving, and organizational skills. <br>• Strong leadership and team management abilities. <br>• High attention to detail and accuracy

<p>Operational Leadership and Coordination Lead, coach, and hold accountable the Warehouse Manager, Technical or Service Center Manager, and Delivery and Fleet Supervisor. Translate company objectives into department plans, daily priorities, service standards, manpower allocation, and measurable targets. Ensure accurate receiving, storage, picking, packing, dispatch, returns, internal transfers, and replenishment across all warehouses and stock locations. Own inventory accuracy and ensure cycle counts, scheduled physical inventories, reconciliations, serial tracking, and discrepancy investigations are completed and documented. Review stock adjustments, damaged or obsolete items, negative stock, excess stock, slow-moving items, and near-out-of-stock risks; coordinate action with stock control, procurement, sales, and accounting.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Engineering, or a related field. Minimum 7 years of progressive experience in operations, warehousing, logistics, stock control, fleet, or technical service, including at least 3 years in a management role. Demonstrated ability to manage multiple operational departments and lead managers or supervisors. Strong knowledge of inventory control, warehouse operations, delivery planning, fleet management, service workflows, and operational safety. Strong command of ERP systems; experience with Odoo is preferred. Proficiency in Microsoft Excel and operational reporting is required.</p>

Medical Officer – Medical Services Department <br>The Medical Officer makes sure that our insured patients get quality healthcare. Being the first interlocutor with our risk carriers and medical providers for solving inquiries and complaints related to medical coverage decisions and patient cases. <br> <br>Duties: <br>• Make contact and negotiate with guarantors to solve problems concerning patients’ coverage cases. <br>• Assist guarantors in the underwriting and scoring of new and renewed adherents. <br>• Monitor the length of stay, utilization, medical cases, and their related costs. <br>• Generate hospitalization reports and follow up on tracked high-cost cases with the concerned Field Medical Officers <br>• Follow up on medical discharges with Field Medical Officers. <br>• Contribute to projects related to the Medical Services department as assigned by the Medical Director. <br> <br>Requirements: <br>• Medical Doctor degree <br>• 0 to 2 years of experience in the related field <br>• English & Arabic language, French is a plus. <br>• Excellent communication skills & Organizational skills <br>• Negotiation skills & problem-solving <br>• Analytical thinking skills <br>• Always up to date in terms of medical research

Responsible for supporting the IT Manager in managing, maintaining, and improving the company’s IT infrastructure, systems, networks, and business applications to ensure stable, secure, and efficient daily operations. This role provides advanced technical support, handles complex IT issues, supports ERP systems and business applications, assists in IT projects, and contributes to software development, integrations, automation, and digital transformation initiatives across the company. <br>MAIN DUTIES AND RESPONSIBILITIES <br>• Support the IT Manager in managing, monitoring, and maintaining the company’s IT infrastructure, networks, computers, printers, software, and communication systems• Provide advanced technical support to employees and resolve complex hardware, software, network, ERP, and system issues• Administer user accounts, access rights, permissions, emails, devices, and IT assets according to company policies and IT Manager instructions• Support the implementation of data security process, backups, disaster recovery procedures, cybersecurity practices.• Monitor system performance, identify technical risks or weaknesses, and report recommendations to the IT Manager• Manage daily support and troubleshooting for ERP systems, especially Odoo, including user support, issue follow-up, reporting, customization requests, and coordination with vendors or developers when needed• Assist in IT projects such as system upgrades, software implementation, infrastructure improvements, migrations, integrations, and new technology rollouts• Develop, test, maintain, and improve internal software applications, scripts, tools, reports, and automation solutions to support business needs• Support integrations between software systems, websites, APIs, ERP, and third-party business applications• Coordinate with departments to understand technical needs and provide practical IT solutions in alignment with the IT Manager• Maintain proper IT documentation, system inventories, user guides, procedures, issue logs, and technical reports• Implement software updates, security patches, antivirus management, system upgrades, and firewall/VPN changes as assigned• Support network infrastructure including routers, switches, firewalls, VPN, Wi-Fi, IP phones, CCTV-related network systems, and branch connectivity• Assist the IT manager in Training and guiding employees on IT systems, cybersecurity awareness, ERP usage, and internal IT procedures• Assist in applying IT policies, procedures, access control rules, and best practices to improve efficiency and security• Support and guide junior IT staff or new joiners when needed and ensure assigned IT tasks are completed properly and on time• Prepare regular updates and technical reports for the IT Manager regarding issues, projects, system status, and completed tasks <br>REGULATORY REQUIREMENTS, EDUCATION, EXPERIENCE, AND SKILLS <br>• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field• 4–6 years of proven experience as an IT Specialist, Senior IT Support, IT Administrator, Systems Administrator, or similar role• Strong knowledge of Windows and Linux operating systems, servers, networking, and IT infrastructure• Good experience in ERP systems; Odoo experience is preferred• Good knowledge of software development, scripting, databases, APIs, reporting tools, and system integrations• Experience with Microsoft Office Suite, Microsoft 365, email systems, cloud services, and business applications• Strong knowledge of cybersecurity practices, firewalls, antivirus systems, backups, access control, and disaster recovery procedures• Experience in network management including LAN/WAN, VPN, VLANs, routers, switches, wireless networks, and IP systems• Excellent troubleshooting, analytical, and problem-solving skills• Ability to manage multiple tasks, follow priorities, work independently, and perform under pressure• Strong communication, teamwork, and coordination skills• Ability to document systems, train users, and explain technical information clearly•

Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

Aihom / Istikbal Jouneih Branch is hiring a: Sales Associate <br>Department: Retail Sales <br>Reports To: Branch Manager <br>Job Category: Entry Level <br>Timing: 10 AM till 7 PM, Monday to Saturday, 1 hour lunch break, Sunday off. <br> <br>Position Summary: <br>The perfect candidate should be able to greet and serve customers well, work within a team and assist in showroom duties. Communicating with customers during and after visits, as well as provide exceptional customer service by assisting with furnishing houses by the appropriate measurements and sizes given. <br> <br>Duties and Responsibilities <br>• Greets customer on sales floor. <br>• Customer service management. Provide customer service to all customers and assist them. <br>• Creating and entering new customers on the tablet. <br>• Creating sales quotations on the tablet <br>• Present, promote and sell products/services using solid arguments to existing and prospective customers <br>• Following up with customers after their visit. <br>• Making sure the showroom is up to standards as well as completing the daily showroom checklist. <br>• Assist with the seasonal inventories. <br>• Implements displays for window and interior as directed by Visual Merchandising. <br>• Pricing the showroom. + Checking the missing items in the showroom + ordering new items. <br>• Order barcodes for accessories. <br>• Suggests furniture size, period style, color, fabric, and wood that will complement customer's home and other furnishings. & Discuss size and measurements for the customer, as well as taking sizes for specific items in front of the customer. <br>• Unrolls bolts of curtains and carpets to display assortment of fabrics to customer <br>• Close deals with customers and walk them out to the door. <br>• Communicates for delivery of items to customer. <br>• Check the condition of the items before delivering it to the customers. <br>• Training new team, along with following up with their induction + orientation. <br>• Abide by Company internal rules as well as team spirit. <br>• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. <br>• Continuously improve through customer feedback <br>• Meets pre-set monthly, quarterly and yearly sales targets. <br>• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. <br>• Reports based on management needs and requests. <br> <br>Education: <br>• High Schoo Diploma or BA degree. <br> <br>Skills & Qualifications: <br>• Strong communication skills, both written and oral. <br>• Excellent selling and negotiation skills <br>• Prioritizing, time management and organizational skills <br>• Ability to gain immediate credibility with customers <br>• High sense of proper customer service standards <br>• Analytical and Meeting targets abilities <br>• Knowledge of the furniture business <br> <br>Interested candidates can send their CV to: hr@aihom.com.lb, Mentioning in the Subject Line: Sales Associate, Jounieh Branch

• Source, evaluate, and negotiate with suppliers to secure high-quality products at competitive prices. <br>• Prepare purchase orders (POs), follow up on approvals, and ensure timely order placement. <br>• Monitor supplier performance and maintain professional relationships. <br>2. Stock Monitoring & Control <br>• Follow up with the warehouse manager on minimum and maximum stock levels for all items to avoid shortages or overstock. <br>• Coordinate with the sales manager to forecast stock requirements based on sales trends. <br>• Alert relevant departments about critical stock levels and recommend replenishment. <br>• Bachelor’s degree in Electrical Engineering, Business administration, Supply chain, or a related technical field (mandatory). <br>• Minimum 2–4 years of experience in procurement, preferably in the technology sectors. <br>• Strong understanding of technical terminology. <br>• Experience with ERP procurement modules (Odoo preferred)