وظائف مشرف أمن - زحلة لبنان

Liban Lait S.A.L. is looking for an experienced LWR Supervisor to oversee the daily operation, monitoring, and performance of our Liquid Waste Recovery (LWR) system at the dairy farm. <br> <br>Key Responsibilities: <br> <br>Supervise daily LWR operations and operators. <br>Monitor treatment performance, flow rates, tank levels, pH, TSS, TDS, and water recovery. <br>Ensure proper operation of pumps, mixers, filters, dosing systems, presses, and related equipment. <br>Manage chemical dosing, consumption, and safe handling. <br>Conduct daily equipment inspections and coordinate maintenance activities. <br>Identify operational issues and perform basic troubleshooting. <br>Maintain accurate operational and maintenance records. <br>Ensure compliance with SOPs, safety procedures, and environmental requirements. <br>Train and guide operators on proper system operation and safety. <br> <br>Requirements: <br> <br>Technical diploma with strong practical experience in wastewater treatment. <br>Experience in wastewater/water treatment, industrial utilities, dairy/food & beverage wastewater, agricultural waste, or liquid waste recovery. <br>Hands-on knowledge of wastewater treatment equipment and processes. <br>Practical understanding of pumps, piping, chemical dosing, filtration, clarification, solid-liquid separation, and Reverse Osmosis (RO). <br>Strong supervisory, problem-solving, and organizational skills. <br> <br>???? Location: Bekaa <br> <br>Interested candidates are invited to apply by sending their CV to hr@libanlait.com

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A retail company is looking for a Stock Controller to join its branch in Shtoura.</p><p><br></p><p>The ideal candidates are:</p><p>- Beqaa Residents</p><p>- University Graduate</p><p>- Lebanese</p><p>- Computer Literate</p><p>- Familiar with Microsoft Office</p><p>- Can start immediately</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>- Beqaa Residents<br>- University Graduate<br>- Lebanese<br>- Computer Literate<br>- Familiar with Microsoft Office<br>- Can start immediately</p><p></p></section>

Description: <br>We are seeking an Admissions Specialist to support prospective students throughout the university application and enrolment process. <br> <br>The successful candidate will communicate regularly with students, universities, embassies, partner institutions and internal departments to ensure that applications and documents are completed accurately and within the required deadlines. <br> <br>Key Responsibilities: <br> <br>Guide students through the university admissions and application process. <br>Explain admission requirements, required documents and application steps. <br>Collect, review, organise and follow up on student documents. <br>Monitor application progress and ensure deadlines are met. <br>Communicate professionally with students through email, WhatsApp and phone. <br>Coordinate with universities, embassies, partner institutions and internal departments. <br>Support students with interview preparation, visa documentation and enrolment procedures when required. <br>Maintain accurate and up-to-date student records using CRM and internal systems. <br>Follow up on missing documents and outstanding actions. <br>Refer complicated or escalated cases to the relevant supervisor. <br>Assist with administrative duties related to student applications. <br> <br>Requirements: <br> <br>Bachelor’s degree in business administration, education, communication, management or a related field. <br>One to two years of relevant experience. <br>Fluent in written and spoken English and Arabic. <br>Strong communication, organisational and time-management skills. <br>Excellent attention to detail and ability to meet deadlines. <br>Comfortable using phone, email, WhatsApp, CRM systems and digital collaboration tools. <br>Professional, proactive, solution-focused and student-centred. <br>Experience in education or student services is an advantage. <br> Working Schedule: <br> <br>Monday to Friday: 9:00 a.m. to 6:00 p.m., with a one-hour break. <br>Saturday: 9:00 a.m. to 1:30 p.m., with a 30-minute break

1. JOB PURPOSE <br> <br>The Warehouse Keeper is responsible for the effective day-to-day management of warehouse activities, ensuring the accurate receipt, storage, handling, preservation and dispatch of company products. <br> <br>The role is critical in maintaining stock accuracy, product quality, food safety, proper storage conditions and timely order fulfillment, while ensuring that all warehouse activities are conducted efficiently and in accordance with company policies and procedures. <br> <br>The Warehouse Keeper will handle FMCG food products including cheese, pasta, rice and related food products, with particular attention to FIFO/FEFO principles, expiry dates, batch traceability and appropriate storage conditions. <br> <br>2. KEY RESPONSIBILITIES <br> <br>A. Receiving & Inbound Operations <br>Receive incoming products and verify quantities against delivery notes, purchase orders and relevant documentation. <br>Inspect incoming goods for quantity, packaging integrity, visible damage, expiry dates and general condition. <br>Verify product codes, batches, quantities and expiry dates before accepting stock. <br>Report discrepancies, damaged goods, shortages or excess quantities immediately to the Warehouse/Logistics Manager. <br>Ensure received products are properly recorded and stored without unnecessary delay. <br>Coordinate with Procurement, Logistics and other relevant departments regarding incoming shipments. <br> <br>B. Stock Management & Inventory Control <br>Maintain accurate physical stock levels and ensure that warehouse records are updated accordingly. <br>Organize stock according to product category, SKU, batch, expiry date and storage requirements. <br>Apply FIFO (First In, First Out) and FEFO (First Expired, First Out) principles wherever applicable. <br>Monitor product expiry dates and proactively report near-expiry, slow-moving or obsolete stock. <br>Conduct regular stock counts and participate in periodic and annual physical inventory activities. <br>Investigate and report stock discrepancies and assist in reconciliation. <br>Ensure that every product movement is properly documented and traceable. <br> <br>C. Storage & Warehouse Organization <br>Ensure products are stored safely, systematically and in their designated locations. <br>Maintain appropriate storage conditions for food products, particularly temperature-sensitive and refrigerated products. <br>Ensure proper segregation of products where required. <br>Maintain clear identification and labeling of products, racks, pallets and storage areas. <br>Maximize warehouse space while maintaining safe access and efficient product movement. <br>Ensure aisles, emergency exits and working areas remain clean, accessible and free from obstruction. <br> <br>D. Order Preparation & Dispatch <br>Prepare customer orders accurately according to approved picking lists and delivery documents. <br>Pick, check, pack and stage products for dispatch. <br>Verify quantities, SKUs, batches and expiry dates prior to dispatch. <br>Ensure products are handled appropriately to prevent damage, contamination or deterioration. <br>Coordinate with drivers and the distribution team to ensure timely and accurate loading. <br>Ensure all dispatched quantities are properly documented. <br> <br>E. Food Safety & Quality <br>Strictly follow company food safety, hygiene and warehouse sanitation procedures. <br>Maintain the required storage conditions for food products. <br>Immediately report damaged, contaminated, expired or potentially compromised products. <br>Ensure food products are protected from contamination, pests, moisture and improper handling. <br>Follow applicable company procedures for quarantined, rejected, returned or damaged products. <br>Support internal inspections, quality checks and food safety audits. <br> <br>F. Warehouse Documentation <br>Maintain accurate records of receipts, transfers, issues, returns and dispatches. <br>Ensure warehouse documentation is complete, accurate and properly filed. <br>Update inventory systems or warehouse records as required. <br>Prepare stock movement and discrepancy reports when requested. <br>Maintain proper batch and expiry-date traceability. <br> <br>G. Returns & Damaged Goods <br>Receive and inspect returned products according to established procedures. <br>Separate returned, damaged, expired or quarantined products from saleable stock. <br>Record all returns and discrepancies accurately. <br>Notify the relevant department regarding required action on returned or damaged goods. <br> <br>H. Health, Safety & Security <br>Comply with all company health, safety and security procedures. <br>Use warehouse equipment and handling tools responsibly and safely. <br>Report unsafe conditions, accidents, incidents or equipment defects immediately. <br>Maintain warehouse security and prevent unauthorized access to stock. <br>Ensure proper housekeeping standards are maintained at all times

• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

We are seeking a highly organised, proactive and detail-oriented Junior Project Manager – University Applications to manage prospective students throughout their university application and enrolment journeys. <br> <br>The successful candidate will take ownership of assigned application cases and coordinate documentation, deadlines, communication and follow-up with applicants, universities, embassies, partner institutions, external service providers and internal departments. <br> <br>This is a hands-on, office-based position located in Chtaura, Beqaa. Applicants should live in or near Chtaura or be able to commute to the office reliably according to the required working schedule. <br> <br>Key Responsibilities: <br> <br>* Manage assigned student applications from initial document collection through application submission, admission and enrolment. <br>* Create and maintain clear timelines, priorities and action plans for assigned applications. <br>* Explain application requirements, required documents, deadlines and next steps clearly to applicants. <br>* Collect, review and organise application documents, checking them carefully for completeness and accuracy before submission. <br>* Track application progress, important deadlines, pending requirements and outstanding actions. <br>* Maintain clear, professional and timely communication with applicants through email, WhatsApp and telephone. <br>* Provide regular updates regarding application status and any actions required from the applicant. <br>* Coordinate with universities, embassies, partner institutions, external service providers and internal departments when required. <br>* Coordinate university interviews, entrance examinations and other application-related requirements. <br>* Support applicants with visa documentation and enrolment procedures when required. <br>* Maintain accurate and up-to-date CRM records, including application status, communication history, deadlines and next actions. <br>* Proactively follow up on missing documents, pending actions and upcoming deadlines to prevent unnecessary delays. <br>* Identify potential issues at an early stage, work towards appropriate solutions and escalate complex cases to the relevant supervisor when necessary. <br>* Take ownership of assigned cases and ensure they progress accurately and within the required timelines. <br>* Coordinate with relevant internal teams to ensure a smooth handover between the different stages of the application process. <br>* Contribute ideas and feedback to improve application workflows, internal processes and the overall applicant experience. <br> <br>Requirements: <br> <br>* Bachelor’s degree in Business Administration, Communication, Management or a related field. <br>* One to two years of experience in project coordination, admissions, application processing, administration, case management, customer support or a similar role. <br>* Fluency in written and spoken English and Arabic. <br>* Strong communication and interpersonal skills. <br>* Excellent organisational, planning and time-management skills. <br>* Strong attention to detail and the ability to work accurately. <br>* Ability to manage multiple application cases, priorities and deadlines simultaneously. <br>* Strong follow-up skills and the ability to take ownership of assigned responsibilities. <br>* Good problem-solving skills and the ability to identify potential issues before they cause delays. <br>* Confidence communicating through telephone, email and WhatsApp. <br>* Good computer skills and confidence using CRM systems and digital collaboration tools. <br>* Ability to maintain accurate records and follow internal processes consistently. <br>* A professional, proactive, solution-focused and service-oriented attitude. <br>* Previous experience in university admissions, visa processing or application support would be an advantage. <br>* Applicants must live in or near Chtaura, Beqaa, or be able to commute reliably to the office. <br> <br>Working Schedule: <br> <br>Monday to Friday: 9:00 am to 6:00 pm, including a one-hour break. <br> <br>Saturday: 9:00 am to 1:30 pm, including a 30-minute break

<p>We are seeking an Admissions Specialist to support prospective students throughout the university application and enrolment process.</p><p>The successful candidate will communicate regularly with students, universities, embassies, partner institutions and internal departments to ensure that applications and documents are completed accurately and within the required deadlines.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Guide students through the university admissions and application process.</li><li>Explain admission requirements, required documents and application steps.</li><li>Collect, review, organise and follow up on student documents.</li><li>Monitor application progress and ensure deadlines are met.</li><li>Communicate professionally with students through email, WhatsApp and phone.</li><li>Coordinate with universities, embassies, partner institutions and internal departments.</li><li>Support students with interview preparation, visa documentation and enrolment procedures when required.</li><li>Maintain accurate and up-to-date student records using CRM and internal systems.</li><li>Follow up on missing documents and outstanding actions.</li><li>Refer complicated or escalated cases to the relevant supervisor.</li><li>Assist with administrative duties related to student applications.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><p><strong>Requirements:</strong></p><ul><li>Bachelor s degree in business administration, education, communication, management or a related field.</li><li>One to two years of relevant experience.</li><li>Fluent in written and spoken English and Arabic.</li><li>Strong communication, organisational and time-management skills.</li><li>Excellent attention to detail and ability to meet deadlines.</li><li>Comfortable using phone, email, WhatsApp, CRM systems and digital collaboration tools.</li><li>Professional, proactive, solution-focused and student-centred.</li><li>Experience in education or student services is an advantage.</li></ul>

<h3>1. JOB PURPOSE</h3><p>The Warehouse Keeper is responsible for the effective day-to-day management of warehouse activities, ensuring the accurate receipt, storage, handling, preservation and dispatch of company products. The role is critical in maintaining stock accuracy, product quality, food safety, proper storage conditions and timely order fulfillment, while ensuring that all warehouse activities are conducted efficiently and in accordance with company policies and procedures. The Warehouse Keeper will handle FMCG food products including cheese, pasta, rice and related food products, with particular attention to FIFO/FEFO principles, expiry dates, batch traceability and appropriate storage conditions.</p><h3>2. KEY RESPONSIBILITIES</h3><p>A. Receiving &amp; Inbound Operations</p><ul><li>Receive incoming products and verify quantities against delivery notes, purchase orders and relevant documentation.</li><li>Inspect incoming goods for quantity, packaging integrity, visible damage, expiry dates and general condition.</li><li>Verify product codes, batches, quantities and expiry dates before accepting stock.</li><li>Report discrepancies, damaged goods, shortages or excess quantities immediately to the Warehouse/Logistics Manager.</li><li>Ensure received products are properly recorded and stored without unnecessary delay.</li><li>Coordinate with Procurement, Logistics and other relevant departments regarding incoming shipments.</li></ul><p>B. Stock Management &amp; Inventory Control</p><ul><li>Maintain accurate physical stock levels and ensure that warehouse records are updated accordingly.</li><li>Organize stock according to product category, SKU, batch, expiry date and storage requirements.</li><li>Apply FIFO (First In, First Out) and FEFO (First Expired, First Out) principles wherever applicable.</li><li>Monitor product expiry dates and proactively report near-expiry, slow-moving or obsolete stock.</li><li>Conduct regular stock counts and participate in periodic and annual physical inventory activities.</li><li>Investigate and report stock discrepancies and assist in reconciliation.</li><li>Ensure that every product movement is properly documented and traceable.</li></ul><p>C. Storage &amp; Warehouse Organization</p><ul><li>Ensure products are stored safely, systematically and in their designated locations.</li><li>Maintain appropriate storage conditions for food products, particularly temperature-sensitive and refrigerated products.</li><li>Ensure proper segregation of products where required.</li><li>Maintain clear identification and labeling of products, racks, pallets and storage areas.</li><li>Maximize warehouse space while maintaining safe access and efficient product movement.</li><li>Ensure aisles, emergency exits and working areas remain clean, accessible and free from obstruction.</li></ul><p>D. Order Preparation &amp; Dispatch</p><ul><li>Prepare customer orders accurately according to approved picking lists and delivery documents.</li><li>Pick, check, pack and stage products for dispatch.</li><li>Verify quantities, SKUs, batches and expiry dates prior to dispatch.</li><li>Ensure products are handled appropriately to prevent damage, contamination or deterioration.</li><li>Coordinate with drivers and the distribution team to ensure timely and accurate loading.</li><li>Ensure all dispatched quantities are properly documented.</li></ul><p>E. Food Safety &amp; Quality</p><ul><li>Strictly follow company food safety, hygiene and warehouse sanitation procedures.</li><li>Maintain the required storage conditions for food products.</li><li>Immediately report damaged, contaminated, expired or potentially compromised products.</li><li>Ensure food products are protected from contamination, pests, moisture and improper handling.</li><li>Follow applicable company procedures for quarantined, rejected, returned or damaged products.</li><li>Support internal inspections, quality checks and food safety audits.</li></ul><p>F. Warehouse Documentation</p><ul><li>Maintain accurate records of receipts, transfers, issues, returns and dispatches.</li><li>Ensure warehouse documentation is complete, accurate and properly filed.</li><li>Update inventory systems or warehouse records as required.</li><li>Prepare stock movement and discrepancy reports when requested.</li><li>Maintain proper batch and expiry-date traceability.</li></ul><p>G. Returns &amp; Damaged Goods</p><ul><li>Receive and inspect returned products according to established procedures.</li><li>Separate returned, damaged, expired or quarantined products from saleable stock.</li><li>Record all returns and discrepancies accurately.</li><li>Notify the relevant department regarding required action on returned or damaged goods.</li></ul><p>H. Health, Safety &amp; Security</p><ul><li>Comply with all company health, safety and security procedures.</li><li>Use warehouse equipment and handling tools responsibly and safely.</li><li>Report unsafe conditions, accidents, incidents or equipment defects immediately.</li><li>Maintain warehouse security and prevent unauthorized access to stock.</li><li>Ensure proper housekeeping standards are maintained at all times.</li></ul>

<p>Department Service Center The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. Main Duties and Responsibilities Receive and register customer service requests, complaints, warranty claims, and repair requests. Communicate with customers to understand their issues and collect all required product and purchase information. Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. Follow up on each service request from receipt until completion and customer confirmation. Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. Coordinate with the sales team when customer cases require commercial follow-up or additional product support. Arrange the receipt and return of customer products and ensure proper documentation and handover. Follow up with customers after service completion to confirm satisfaction and proper product operation. Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. Ensure compliance with company procedures, warranty policies, and customer service standards.</p><p><strong>Desired Candidate Profile</strong></p><p>Regulatory Requirements Education and Experience Diploma or bachelor s degree in Business Administration, Customer Service, Electronics, , or a related field. Minimum of 2 3 years of experience in after-sales support, customer service, technical coordination, or a similar role. Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. Basic understanding of technical troubleshooting, repair processes, and warranty procedures. Experience using ERP, CRM, ticketing, or service-management systems is preferred.</p>

<p>Department Service Center The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. Main Duties and Responsibilities Receive and register customer service requests, complaints, warranty claims, and repair requests. Communicate with customers to understand their issues and collect all required product and purchase information. Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. Follow up on each service request from receipt until completion and customer confirmation. Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. Coordinate with the sales team when customer cases require commercial follow-up or additional product support. Arrange the receipt and return of customer products and ensure proper documentation and handover. Follow up with customers after service completion to confirm satisfaction and proper product operation. Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. Ensure compliance with company procedures, warranty policies, and customer service standards.</p><p><strong>Desired Candidate Profile</strong></p><p>Education and Experience Diploma or bachelor s degree in Business Administration, Customer Service, Electronics, , or a related field. Minimum of 2 3 years of experience in after-sales support, customer service, technical coordination, or a similar role. Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. Basic understanding of technical troubleshooting, repair processes, and warranty procedures. Experience using ERP, CRM, ticketing, or service-management systems is preferred.</p>

<p>The Syrian crisis has placed a huge strain on natural resources and infrastructure. UNDP is working with local communities and civil sector organizations to improve livelihoods through improved natural resource management. The project aims to support the municipalities within the Union through targeted infrastructure interventions. The interventions include Construction of stormwater channels in Nabi Ayla, Ablah, Ferzol, Taalabaya, Niha, and Saadnayel, replacement of existing street lighting in Hazerta and addition of street lighting in Chtaura. The projects aim at creating short-term job opportunities for vulnerable Lebanese and Syrian labourers during the implementation of the works themselves while also contributing to longer-term benefits such as improved food security, water resource management, potential employment opportunities, and increased stability, through improving livelihood and service provision.</p><p>UNDP is seeking the services of a short-term consultant to deliver the below design review tasks of the detailed design and tender documents submitted by the engineering design company, including but not limited to:</p><ul><li>The tender drawing for all WASH-related trades (irrigation, rainwater networks, sewage/wastewater networks, drainage channels...), including any required detail.</li><li>All required specifications related to WASH items (from Division 1 to Division 16).</li><li>The general/specific condition of contract in line with UNDP contracts.</li><li>Priced BOQs related to the project, including the general requirement.</li><li>Estimated prices are within the market price range for similar works.</li><li>The calculation notes needed for any design requirement related to any trades.</li><li>System design and sizing.</li><li>Drawings and their consistency with BoQ and specifications.</li><li>Any specific report needed to complete the design drawings.</li><li>Tender package and completeness, including unpriced and locked BoQs.</li><li>When found necessary, the consultant will be requested to conduct a site visit for site assessment, for design purposes.</li><li>The Consultant will be requested to conduct a site visit for site assessment, for design purposes.</li></ul><p>The consultant will deliver:</p><ul><li>Monthly progress reports, including a summary of activities, drawings reviewed, main observations, and comments on submittals with supporting documents.</li><li>Final consolidated report summarizing all works completed, outcomes, and lessons learned.</li><li>The consultant might be requested to attend meetings with the designer or UNDP engineers and attend to technical queries during bidding.</li></ul><p>The consultant will report to the UNDP Engineering Unit and Area Manager. UNDP will provide all necessary materials related to the project design and facilitate coordination with stakeholders, if needed. The Consultant shall use their own means of communication and transportation; any field-related costs should be considered within the financial proposal unless otherwise agreed. The consultant will work under the supervision of the UNDP Lebanon Country Office. All transportation and site logistic costs shall be borne by the engineer (inclusive of the monthly remuneration).</p><p>The total duration for this consultancy is 2 months (with a total of 10 working days). The assignment is expected to commence upon contract signature.</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s degree in Civil Engineering or other closely related field.</p><p>Experience: At least 8 years of experience in design and supervision of WASH projects.</p><p>Language: Fluent verbal and written communication skills in English and Arabic.</p><p>The Personnel will be covered with Health insurance and Personal accident insurance; the fees shall be deducted from personnel's monthly payment .</p>

Department Service Center <br>The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. <br>Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

Department Service Center <br>The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. <br>Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred