Database administrator DBA Jobs - Beirut Lebanon

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Aspire Software is looking for a AI Consultant to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>About the job: This role bridges technical engineering and customer delivery, ensuring successful implementations from initial setup through go-live and post-launch support. The ideal candidate is someone who can speak both the language of technology and the language of business finance. They are comfortable discussing APIs and database structures with IT teams while also understanding financial statements, KPIs, profitability analysis, and business performance metrics. This combination enables them to successfully implement Lumina AI solutions that deliver meaningful business value, not just technical functionality.</p><p>Key Responsibilities</p><ul><li>Solution Implementation &amp; Configuration</li><li>Financial &amp; Business Process Analysis</li><li>Data Integration &amp; Technical Delivery: Configure and troubleshoot APIs, data imports, exports, ETL processes, and data mappings. Ensure data quality, integrity, and consistency across all integrated systems.</li><li>Testing &amp; Quality Assurance: Develop and execute test plans, system validation procedures, and UAT Verify the accuracy of financial reports, dashboards, and AI-generated insights. Identify, troubleshoot, and resolve technical and business-related implementation issues.</li><li>AI &amp; Analytics Enablement: Support the deployment of AI-powered analytics, forecasting, benchmarking, and performance management solutions. Assist clients in leveraging AI insights to improve operational decision-making. Collaborate with the product and development teams to identify enhancemen opportunities based on client feedback and implementation experience.</li><li>Cross-Functional Collaboration: Work closely with AI Consultants, Product Managers, Developers, Data Engineers to ensure successful project delivery. Provide feedback to product and engineering teams to enhance Lumina AI capabilities and user experience.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Strong technical background in software implementation, integrations, APIs, SQL, and data analysis. Good understanding of accounting principles and financial reporting concepts Ability to interpret financial data and translate business requirements into technical configurations and reporting solutions. Configure Lumina AI solutions to support financial reporting, budgeting, forecasting Support the design and deployment of AI-powered financial analytics, dashboards, and reporting solution</p><p></p></section>

<p><h4>About OLX</h4> <p>OLX Lebanon is the #1 marketplace for selling and buying online in Lebanon. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for individuals and businesses. Our broader vision is to strengthen local economies, empower small businesses and help everyone in making smarter choices for themselves, the market and the planet.</p> <p>OLX Lebanon is proudly rooted in the local market while bringing global marketplace standards to our users. Our team is driven by innovation, agility, and a deep understanding of the Lebanese consumer landscape.</p> <p>We embrace a culture of ownership, creativity, and purpose—where every team member contributes to building smarter solutions that truly make a difference in people’s everyday lives.</p> <h4>About the role</h4> <p>As a sales specialist, you will focus on fostering relationships with both existing and new clients, driving upselling opportunities, and managing your assigned territory effectively.</p> <ul> <li>Establishing contact and developing relationships with businesses</li> <li>Developing database of leads through referrals, telephone, canvassing, face to face, cold calling on business owners, direct mail, and networking</li> <li>Selling value added products and subscriptions to new and older (expired or cancelled) accounts</li> <li>Meeting weekly and monthly sales KPIs (value and volume)</li> <li>Territory analysis and management</li> <li>Providing client training to ensure efficient and continuous use of the service and providing performance regular reviews and reports to ensure maximum client retention</li> <li>Consistently and continuously monitoring client ‘health and quality metrics’ ensuring they are in line with management’s expectations and to ensure efficient use of service and no malpractice</li> <li>Communicating effectively to manage clients’ expectations to ensure they receive a great OLX service</li> <li>Reviewing clients’ accounts and highlight areas where the client can improve their performance to get more out of their listings</li> </ul> <h4>Requirements</h4> <ul> <li>Bachelors’ degree or an equivalent certification</li> <li>3 to 5 years’ experience as a sales consultant</li> <li>Online sales experience is a plus</li> <li>Highly computer literate, adept at Excel, PowerPoint, and highly online savvy</li> <li>Knowledge in sales, business development, negotiations, relationship building</li> <li>Familiarity with the OLX website</li> <li>Excellent communication, negotiator, and presentation skills</li> <li>Fluent in both English and Arabic</li> <li>Car and driving license as this role requires you to attend many out-of-office meetings</li> <li>Ability to build relationships</li> <li>Ability to multitask</li> <li>Ambitious, positive, and committed attitude</li> <li>Ability to work in a target driven company</li> <li>An energetic, mature, accountable, self-driven, fast learner and has strong analytical skills</li> </ul> <h4>Benefits</h4> <ul> <li>A fast-paced, high-performing team</li> <li>Rewards & recognitions</li> <li>Learning & development opportunities</li> </ul></p><p></p>

<p><h4>Description</h4> <p>Aspire Software is looking for a senior financial analyst to join our team in Lebanon.</p> <p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p> <h4>What you'll do</h4> <p><strong>Own the customer support experience:</strong> Be the first technical responder for incoming district tickets — diagnose, triage, and resolve issues directly with district staff over phone, email, and screenshare. Train customers on system behavior, walk them through configuration steps, and turn one-off support interactions into knowledge that scales.</p> <p><strong>Diagnose and resolve production issues:</strong> Investigate complex production issues across the full ScholarChip stack — application logs, database records, integration processes, and deployed hardware. Perform root-cause analysis on system failures, data inconsistencies, and integration errors.</p> <p><strong>Support SIS integrations:</strong> Troubleshoot student data synchronization and attendance sync failures across PowerSchool, Infinite Campus, Skyward, eSchoolData, and other student information systems. Diagnose REST API errors and validate roster, attendance, and student data accuracy.</p> <p><strong>Investigate production data:</strong> Query Oracle production databases using SQL and PL/SQL to investigate data issues, validate records, and support data corrections. Reason about root cause across schemas, integrations, and the legacy and modern application boundaries.</p> <p><strong>Support deployed hardware:</strong> Troubleshoot check-in kiosks, ID card printers, badge readers, and barcode scanners deployed across school environments. Diagnose connectivity, network configuration, and device-server communication issues alongside district IT teams.</p> <p><strong>Configure school systems:</strong> Support district-level configuration of school calendars, bell schedules, attendance notification workflows, tardy alerts, visitor sign-in workflows, and kiosk behaviors. Assist in onboarding and configuring new districts.</p> <p><strong>Build the knowledge base:</strong> Author and maintain runbooks, troubleshooting guides, and configuration documentation. Documentation contribution is a core deliverable — much of the team’s institutional knowledge has lived in heads rather than docs, and this role is one of the people changing that.</p> <p><strong>Collaborate cross-functionally:</strong> Work with engineering, implementation, customer support, and district IT to escalate, diagnose, and resolve issues. Translate complex technical findings into clear, actionable resolution plans.</p> <h4>Day-to-day breakdown</h4> <p>55% direct ticket work — investigating and resolving district support requests across the ScholarChip product surface<br> 20% authoring and refining documentation, runbooks, and knowledge-base content<br> 15% deeper investigation and escalation work on complex production issues<br> 10% supporting district setup, onboarding, and configuration changes</p> <h4>Responsibilities</h4> <ul> <li>Own production-support investigations end-to-end across SIS integrations, databases, applications, and hardware — escalating to engineering when defects require code-level resolution.</li> <li>Author and maintain Confluence-based documentation for support troubleshooting, configuration procedures, and integration patterns.</li> <li>Triage and own a daily Jira queue, with clear resolution-path notes that build institutional knowledge as they’re written.</li> <li>Contribute to internal knowledge-base content that powers self-service and support-bot capabilities.</li> <li>Build relationships with district IT contacts, internal support staff, and engineering — be the person other functions trust to investigate the ambiguous cases.</li> <li>Document configuration procedures and integration troubleshooting steps so the team’s runbooks evolve as our systems do.</li> </ul> <h4>Requirements</h4> <h4>Technical skills</h4> <ul> <li><strong>SQL (production-database depth):</strong> Strong SQL skills with demonstrated experience investigating production data, joining across schemas, hunting anomalies, and analyzing application logs. Oracle experience preferred.</li> <li><strong>REST API integration troubleshooting:</strong> Experience diagnosing integration failures, debugging payloads, validating data transfer between systems, and reasoning about retry/idempotency behavior.</li> <li><strong>Programming for debugging:</strong> Working knowledge of at least one language (Python, Java, C#, JavaScript) at the level of reading code, interpreting stack traces, and analyzing system logs. Full development experience is not required; debugging fluency is.</li> <li><strong>Hardware and networking fundamentals:</strong> Comfortable troubleshooting deployed devices, basic networking concepts (firewalls, ports, NAT, DNS), and district-network environments. Direct experience with kiosks, scanners, or similar hardware is a strong plus.</li> <li><strong>Customer-facing troubleshooting:</strong> Experience resolving issues live with end users — phone, screenshare, email — in a way that builds confidence rather than friction.</li> <li><strong>Enterprise application support:</strong> Experience supporting enterprise applications in production environments — you understand what production-grade reliability requires.</li> <li><strong>Tools:</strong> Proficient in Jira (ticket triage, queue ownership, escalation workflows) and Confluence (documentation authoring, knowledge base structure). Comfortable working fully remote in Microsoft Teams.</li> </ul> <h4>Soft skills</h4> <ul> <li><strong>Customer orientation:</strong> Comfortable being the direct face of support to district staff, school administrators, and IT contacts. Brings calm, clarity, and follow-through to live troubleshooting calls and email threads, even when the underlying issue is messy.</li> <li><strong>Curiosity and problem-solving:</strong> Energized by ambiguous, multi-layered issues that require investigation across system boundaries.</li> <li><strong>Comfort with ambiguity:</strong> Effective in environments where systems have evolved organically and not all the answers are written down. Sees that as an opportunity to build clarity, not a blocker.</li> <li><strong>Clear communicator:</strong> Able to translate complex technical findings into clear language for non-technical audiences — district staff, school administrators, and internal partners.</li> <li><strong>Documentation discipline:</strong> Believes institutional knowledge belongs in documents, not heads. Treats doc work as part of the job, not overhead.</li> <li><strong>Cross-functional collaboration:</strong> Works effectively with engineering, implementation, support, and customer-facing teams.</li> </ul> <h4>Desired experience</h4> <ul> <li>Bachelor’s degree in computer science, information systems, or related field (or equivalent practical experience).</li> <li>4+ years of experience in technical support, production support, or similar roles in an enterprise software environment.</li> <li>2+ years of hands-on experience querying production databases.</li> <li>Direct experience with EdTech platforms is a strong plus — prior exposure to LMS, SIS, or adjacent education-software systems particularly valued.</li> </ul> <h4>Other requirements</h4> <ul> <li>Excellent written and verbal English — phone-level fluency required. This role involves direct customer interaction, including live troubleshooting calls with district staff.</li> <li>Able to work aligned with Eastern Time (EST).</li> <li>Comfortable in fully remote, asynchronous-first environments.</li> </ul> <h4>Nice to have</h4> <ul> <li>Hands-on Oracle PL/SQL experience (stored procedures, packages, query optimization).</li> <li>Familiarity with Windows Server, IIS, or similar legacy hosting environments.</li> <li>Experience supporting .NET-based applications in production.</li> <li>Interest in integrating AI tools (Claude, Copilot, Rovo) to simplify support workflows and accelerate documentation.</li> <li>Direct experience with K–12 SIS integrations (PowerSchool, Infinite Campus, Skyward, eSchoolData).</li> <li>Experience with SCORM, xAPI, LTI, or SSO/SAML troubleshooting.</li> </ul></p><p></p>

<p>Aspire Software is looking for an Implementation Specialist - to join our team in Lebanon. Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>About the Role</p><p>This role bridges technical engineering and customer delivery, ensuring successful implementations from initial setup through go-live and post-launch support. The ideal candidate is someone who can speak both the language of technology and the language of business finance. They are comfortable discussing APIs and database structures with IT teams while also understanding financial statements, KPIs, profitability analysis, and business performance metrics. This combination enables them to successfully implement solutions that deliver meaningful business value, not just technical functionality.</p><p>Key Responsibilities</p><p>Solution Implementation &amp; Configuration</p><p>Financial &amp; Business Process Analysis</p><p>Data Integration &amp; Technical Delivery: Configure and troubleshoot APIs, data imports, exports, ETL processes, and data mappings. Ensure data quality, integrity, and consistency across all integrated systems.</p><p>Testing &amp; Quality Assurance: Develop and execute test plans, system validation procedures, and UAT Verify the accuracy of financial reports, dashboards, and AI-generated insights. Identify, troubleshoot, and resolve technical and business-related implementation issues.</p><p>AI &amp; Analytics Enablement: Support the deployment of AI-powered analytics, forecasting, benchmarking, and performance management solutions. Assist clients in leveraging AI insights to improve operational decision-making. Collaborate with the product and development teams to identify enhancement opportunities based on client feedback and implementation experience.</p><p>Cross-Functional Collaboration: Work closely with AI Consultants, Product Managers, Developers, Data Engineers to ensure successful project delivery. Provide feedback to product and engineering teams to enhance Lumina AI capabilities and user experience.</p><p>Strong technical background in software implementation, integrations, APIs, SQL, and data analysis. Good understanding of accounting principles and financial reporting concepts Ability to interpret financial data and translate business requirements into technical configurations and reporting solutions. Configure Lumina AI solutions to support financial reporting, budgeting, forecasting Support the design and deployment of AI-powered financial analytics, dashboards, and reporting solutions.</p><p><strong>Desired Candidate Profile</strong></p><p>Strong technical background in software implementation, integrations, APIs, SQL, and data analysis. Good understanding of accounting principles and financial reporting concepts Ability to interpret financial data and translate business requirements into technical configurations and reporting solutions. Configure Lumina AI solutions to support financial reporting, budgeting, forecasting Support the design and deployment of AI-powered financial analytics, dashboards, and reporting solutions.</p>

<p><h4>About Namou Properties</h4> <p>Namou Properties is a growing real estate company focused on innovation, smart investment opportunities, and building data-driven systems that improve how we operate and scale.</p> <h4>About the role</h4> <p>We are looking for a detail-oriented remote QA engineer to join the team behind our internal ERP platform. You will be responsible for ensuring the quality, reliability, and data integrity of a system that supports core business operations.</p> <p>This role combines manual and automated testing, close collaboration with developers and the product team, and a strong emphasis on clear documentation and communication.</p> <h4>Key responsibilities</h4> <ul> <li>Design, write, and execute test cases for new features and enhancements across ERP modules</li> <li>Perform integration testing to validate how different modules and external systems exchange data</li> <li>Automate repetitive test scenarios using tools such as Selenium</li> <li>Write SQL queries to verify data accuracy and integrity across database tables</li> <li>Test backend services and RESTful APIs using tools such as Postman</li> <li>Document, track, and manage bugs through their full lifecycle, following the team's workflow</li> <li>Investigate complex system issues, isolate root causes, and communicate findings clearly to developers and stakeholders</li> <li>Participate in sprint planning and UAT cycles, and contribute to improving QA processes and test documentation</li> <li>Maintain organized, well-structured records of test cases, bug reports, and QA processes</li> </ul> <h4>Requirements</h4> <ul> <li>1–3 years of experience in software quality assurance or testing</li> <li>Understanding of core business processes (e.g., inventory, supply, sales) and how they flow through ERP systems</li> <li>Hands-on experience with integration testing across modules and external systems</li> <li>Working knowledge of test automation tools such as Selenium</li> <li>Ability to write SQL queries to validate data accuracy and integrity</li> <li>Solid understanding of APIs and RESTful services, with experience using Postman or similar tools</li> <li>Basic scripting knowledge (e.g., Python, JavaScript) to support test automation</li> <li>Strong analytical thinking and root-cause analysis skills</li> <li>Excellent written and verbal communication skills for reporting bugs and issues clearly</li> <li>Highly organized, with strong documentation habits for bugs, processes, and test cases</li> </ul> <h4>Nice to have</h4> <ul> <li>Experience documenting and managing bugs in Jira</li> <li>Exposure to ERP, CRM, or other enterprise business systems</li> </ul> <h4>Benefits</h4> <h4>Why join Namou Properties</h4> <ul> <li>Fully remote role with flexibility and autonomy</li> <li>Opportunity to work on real ERP automation and data-driven systems that directly impact business operations</li> <li>Exposure to modern technologies, automation tools, AI solutions, and scalable business platforms</li> <li>High ownership role where your contributions will directly improve how the company operates and grows</li> <li>Collaborative environment with close interaction with developers, product teams, and business stakeholders</li> <li>Competitive compensation with opportunities for professional growth and career development</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Introduction Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.</p><p>Organizational Context and Scope IOM supports the Government of Lebanon in ensuring safe, orderly, and regular migration by developing its capacity to effectively manage cross-border movements. In line with national and regional priorities, IOM s Immigration and Border Governance (IBG) Programme implements projects to improve border governance capacities in Lebanon, through infrastructure, equipment, capacity building and policy support to Lebanese authorities. This includes activities related to migrant regularization, identity management, border infrastructure and information systems, airport safety and humanitarian border management, among others.</p><p>Under the overall supervision of the IBG Programme Manager and the direct supervision of the Migration Policy Officer (IBG), the Programme Associate (Human Rights) will be providing support to the thematic programme in support of border management authorities in Lebanon. In particular, the incumbent will support the implementation of activities and components of activities related to Human Rights, Humanitarian Law and Refugee Law, including in relation to the United Nations (UN) Human Rights Due Diligence Policy (HRDDP). The incumbent will also provide support for IBG projects at IOM Lebanon in the related area, contributing to activities related to the protection of Human Rights in immigration and border governance contexts.</p><p>Assist in the implementation, monitoring and reporting on project activities related to Human Rights and the HRDDP within the IBG programme, under the guidance of the supervisor. Assist in collecting and compiling information related to Human Rights project activities and contribute to the preparation of reports on implementation progress and challenges. Assist in the implementation of Human Rights monitoring activities under the IBG programme. Retrieve, compile, summarize, analyse, and present information/data on Human Rights in IBG matters in Lebanon to support the availability of updated information to the mission. Draft briefing notes, status and annual reports, prepare presentations and other forms of documentations on relevant subjects as needed and requested. Assist in coordinating the implementation of activities on Human Rights in border management with local authorities, partners, UN agencies, intergovernmental and non-governmental organisations, donors and other stakeholders relevant to the project, including supporting meetings and exchanges conducted through the dialogue platform between civil society organisations and border management agencies. Support the organization of consultations on Human Rights in border management with border management agencies and the Border Control Committee. Assist in the preparation and organization of capacity development activities and materials related to Human Rights for border management agencies. Assist in the implementation and coordination of activities related to HRDDP within the IBG programme, including support to coordination with organizational stakeholders at mission, regional and headquarter levels. Perform other related duties as assigned.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>High school diploma with five years of relevant experience; or, Bachelor s degree in Human Rights, Law, Political or Social Sciences, International Relations, Development Studies, Migration Studies, or related fields from an accredited academic institution with three years of relevant professional experience. Accredited Universities are those listed in the UNESCO World Higher Education Database.</p><p>Experience working in the area of Human Rights, including monitoring and capacity development. Experience in supporting coordination with governmental authorities, national/international institutions, United Nations agencies and non-governmental organizations. Knowledge of the Lebanese migration context, border management structures, referral mechanisms in place for the protection of migrants and responses implemented by UN and NGOs, community-based initiatives. Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage.</p><p>Knowledge of international and regional Human Rights legal framework and mechanisms, as well as institutional mandates related to the position and of UN Human Rights methodologies, including UN HRDDP. Knowledge of Human Rights monitoring principles and reporting requirements. Ability to compile, analyse and present information relevant to Human Rights and contribute to reporting activities drawing on available sources of information, including open sources; Good research skills relevant to Human Rights law. Coordination skills with field partners and local authorities. Excellent written and verbal communication skills (English and Arabic). Computer/software literate (Microsoft Office).</p><p>All IOM staff members in all categories are required to be fluent in one of the IOM s official languages (English, French, Spanish). For this position, fluency in English and Arabic is required (oral and written). Working knowledge of French is an advantage. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</p><p>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</p><p>Values - all IOM staff members must abide by and demonstrate these five values:</p><ul><li>Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.</li><li>Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.</li><li>Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.</li><li>Courage : Demonstrates willingness to take a stand on issues of importance.</li><li>Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li></ul><p>Core Competencies behavioural indicators Level 1</p><ul><li>Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.</li><li>Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.</li><li>Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.</li><li>Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work.</li><li>Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li></ul><p></p></section>

Senior Accountant (FMCG) <br>Job Title: Senior Accountant Industry: Fast-Moving Consumer Goods (FMCG) Location: <br>Lebanon Employment Type: Full-Time Reports to: Finance Manager / Chief Financial Officer <br>About the Role <br>We are seeking a highly analytical and detail-oriented Senior Accountant to join our finance <br>team in the Fast-Moving Consumer Goods (FMCG) sector in Lebanon. The ideal candidate will <br>be responsible for overseeing the daily accounting operations, ensuring the accuracy of financial <br>records, managing inventory accounting, and ensuring strict compliance with Lebanese tax <br>regulations and accounting standards. This role requires a proactive professional with strong <br>ERP experience and a solid understanding of the fast-paced FMCG environment. <br>Key Responsibilities <br>General Accounting and Financial Reporting <br>You will manage all aspects of the general ledger, including month-end and year-end closing <br>processes. You are responsible for preparing accurate and timely financial statements, including <br>balance sheets, income statements, and cash flow statements. The role involves performing <br>daily bank reconciliations, managing cash flow tracking, and reviewing journal entries to ensure <br>proper classification of accounts. <br>Inventory and Cost Accounting <br>In the FMCG sector, inventory management is critical. You will oversee inventory accounting, <br>including stock valuations, cost of goods sold (COGS) calculations, and variance analysis. You <br>will coordinate with the supply chain and warehouse teams to conduct periodic physical <br>inventory counts and reconcile discrepancies. Additionally, you will analyze manufacturing and <br>operational costs to identify areas for cost reduction and efficiency improvement. <br>Accounts Payable and Receivable <br>You will monitor and manage accounts payable and receivable aging reports. You must ensure <br>the timely processing of vendor payments and actively follow up on outstanding client <br>receivables. Maintaining accurate records of supplier contracts, terms, and discounts is also a <br>key part of this responsibility. <br>Tax and Regulatory Compliance <br>A critical component of this role is ensuring compliance with local regulations. You will prepare, <br>review, and submit periodic tax declarations, including Value Added Tax (VAT), payroll taxes, and <br>corporate income tax, in strict compliance with the Lebanese Ministry of Finance regulations. <br>You must also ensure compliance with National Social Security Fund (NSSF) requirements and <br>accurate payroll accounting, while staying updated on changes in Lebanese tax laws and <br>regulations. <br>Audit and Internal Controls <br>You will assist in the preparation of schedules and documentation for external and internal <br>audits, liaising directly with external auditors to ensure a smooth process. You will also be <br>tasked with developing, implementing, and maintaining internal accounting controls and <br>standard operating procedures to safeguard company assets. <br>Required Qualifications <br>Education and Certification <br>You must hold a Bachelor’s degree in Accounting, Finance, or a closely related field. A Master’s <br>degree is considered a plus. Professional certification such as CPA, CMA, or ACCA is highly <br>preferred. <br>Experience <br>You should have a minimum of 5 to 7 years of progressive accounting experience, with at least 2 <br>to 3 years specifically within the FMCG or manufacturing industry. Experience with fast-paced <br>environments and managing multiple priorities is essential. <br>Technical Skills <br>Strong knowledge of International Financial Reporting Standards (IFRS) and Lebanese <br>accounting standards is required. You must have in-depth understanding of Lebanese tax laws, <br>VAT, and NSSF regulations. Proficiency in using major ERP systems such as SAP, Oracle, or <br>Microsoft Dynamics is essential. Advanced Microsoft Excel skills, including Pivot tables, <br>VLOOKUP, and financial modeling, are required. <br>Soft Skills <br>You should possess excellent analytical and problem-solving abilities with a high level of <br>accuracy and attention to detail. Strong communication and interpersonal skills are essential, <br>with the ability to collaborate effectively across departments. You must be able to work under <br>pressure and meet tight deadlines in a fast-paced environment. <br>Languages <br>Professional fluency in both English and Arabic (written and spoken) is required. <br>What We Offer <br>We offer a competitive salary and benefits package tailored to the Lebanese market. You will <br>have opportunities for professional growth and career advancement within a leading FMCG <br>company, operating in a dynamic and collaborative work environment. Join a team that values <br>excellence, innovation, and continuous improvement

<p><h4>Company overview</h4> <p>At Neo Technologies, we are committed to developing cutting-edge fintech and digital investment solutions that empower people to manage their finances with transparency and foresight. Our platforms revolutionize the way individuals engage with their money, making financial planning both accessible and intuitive. If you’re passionate about innovation and eager to test new ideas daily, you’ll thrive in our collaborative, learning-driven environment.<br> As a subsidiary of NBKW, the investment arm of the National Bank of Kuwait, we leverage deep financial expertise to deliver impactful solutions. With operations in Kuwait and Beirut, Neo Technologies is at the forefront of shaping the future of finance globally.</p> <h4>Job overview</h4> <p>Neo Technologies is currently looking for a software quality assurance engineer to enrich their skills and grow as part of a team in the heart of digital innovation.<br> You will be responsible for software quality assurance activities for various software products, defining test strategies and test cases for complex custom environments, workflows, and various system platforms, ensuring traceability with software requirements and tests, and contributing to the software automation suite.<br> You should be an excellent team member whilst also showing resourcefulness and the ability to work through challenging problems. It will be your responsibility to complete work of a high standard in a time-sensitive environment.<br> We'll want to hear all about what challenges you've faced, and how you learnt from them.</p> <h4>Responsibilities</h4> <ul> <li>Develop, establish, and enforce quality assurance measures and test standards throughout the software development life cycle including bug fixes and enhancements.</li> <li>Define test strategy for various products, including test automation, performance testing, negative testing, code and coverage analysis, compatibility testing, and environment management.</li> <li>Design test cases for verification and validation of user stories and marketing requirements.</li> <li>Contribute to maintaining test automation scripts for web and API testing using existing frameworks.</li> <li>Assist in enhancing automation coverage under guidance from senior team members.</li> <li>Interact with developers, business analysts, product and project managers, and customer support teams to analyze and document system/project requirements.</li> <li>Perform all QA activities for the applications that have web, web services, messaging components and deal with a vast amount of data.</li> <li>Work in an Agile model and support all releases and builds with smoke, regression, system, and integration testing in all the environments and browsers.</li> <li>Report and track bugs using JIRA.</li> <li>Assist other stakeholders in troubleshooting operating problems.</li> <li>Continuously improve testing processes and tools to enhance efficiency and effectiveness.</li> <li>Oversee live releases, ensuring that all releases meet quality standards before deployment or publication.</li> </ul> <h4>Job requirements</h4> <ul> <li>Bachelor’s or equivalent in Computer Science, Computer Information Systems, Engineering, MIS, or any related field is required.</li> <li>2-5 years of experience in software QA.</li> <li>Knowledge and experience in the technical aspects of software solutions being tested.</li> <li>Knowledge in JIRA, TestRail, or similar software.</li> <li>Ability to understand and create test cases from specifications or verbal communications.</li> <li>Liaison with development, designers, project management, and customer support.</li> <li>Business process understanding.</li> <li>Ability to write user guides.</li> <li>Ability to prepare daily QA reports.</li> <li>Ability to work with different teams to ensure that tests are carried out successfully.</li> <li>Experience working in an Agile environment utilizing associated project and test toolsets required. Scrum and JIRA preferred.</li> <li>Ability to understand the benefits of automation and to identify business processes that can be automated and implement automation on various projects.</li> <li>Excellent communication, organizational, problem solving, risk analysis, and decision-making skills required.</li> <li>Exceptional self-management skills and strong proactive approach to meeting business demands required.</li> <li>Knowledge in database testing in SQL Server environments including designing and manipulating test data, validating stored procedures, jobs, triggers, and replication is a plus.</li> <li>Experience with API testing tools like Postman or REST Assured.</li> </ul> <h4>Benefits</h4> <ul> <li>Learning and development</li> <li>Employee coaching programs</li> <li>Collaborative work environment</li> <li>Hybrid work philosophy (in office and remote)</li> <li>Medical insurance</li> <li>Bonus scheme</li> </ul></p><p></p>

Role Summary: <br>The incumbent is responsible for managing the collection of client dues and client follow-up. <br> <br>Main Duties <br>• Collect client payments <br>• Reconcile daily cash receipt after end of day <br>• Deliver needed documents (statement of accounts, credit notes, invoices, delivery notes) to clients and submit signed copies to Collection Coordinator <br>• Report counter readings to Account Manager or Collection Coordinator <br>• Assist customers with any issues regarding their accounts and coordinate with corresponding Account Manager <br>• Report client issues to Collection Coordinator or Account Manager when needed <br>• Report customer claims to Collection Coordinator or Account Manager, or place a direct complaint task when appropriate <br>• Respond to ad-hoc requests in a timely manner <br> <br>Qualifications <br>• Lebanese or Technical Baccalaureate (BT) <br>• Fluent in spoken and written Arabic, with basic foreign language knowledge <br> <br>Technical knowledge, skills & abilities required <br>• Familiar with functionality of PDAs <br> <br>Soft skills required <br>• Honest and trust-worthy <br>• Attentive <br>• Good customer service skills <br>• Flexible and able to work to tight deadlines

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role Summary: The incumbent is responsible for managing the collection of client dues and client follow-up.</p><p>Main Duties</p><ul><li>Collect client payments</li><li>Reconcile daily cash receipt after end of day</li><li>Deliver needed documents (statement of accounts, credit notes, invoices, delivery notes) to clients and submit signed copies to Collection Coordinator</li><li>Report counter readings to Account Manager or Collection Coordinator</li><li>Assist customers with any issues regarding their accounts and coordinate with corresponding Account Manager</li><li>Report client issues to Collection Coordinator or Account Manager when needed</li><li>Report customer claims to Collection Coordinator or Account Manager, or place a direct complaint task when appropriate</li><li>Respond to ad-hoc requests in a timely manner</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Lebanese or Technical Baccalaureate (BT)</li><li>Fluent in spoken and written Arabic, with basic foreign language knowledge</li><li>Familiar with functionality of PDAs</li><li>Honest and trust-worthy</li><li>Attentive</li><li>Good customer service skills</li><li>Flexible and able to work to tight deadlines</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span style="font-size: 11px;">Responsibilities</span></p><p>Within delegated authority, the Executive Assistant will be responsible for the following duties:</p><p>1. ENSURE EFFECTIVE AND EFFICIENT FUNCTIONING OF THE RC FRONT OFFICE FOCUSING ON ACHIEVEMENT OF THE FOLLOWING RESULTS:</p><p>Maintain the Resident Coordinator s calendar and representation schedule, arrange appointments and meetings of the RC, provide protocol coverage, ensure logistical details of RC participation in events, and act as an interpreter and/or taking minutes of meetings when required. Coordinate high-quality briefing materials for the RC for appointments, meetings, events, and missions and ensure that all correspondence and documents submitted to the RC are according to UN norms and standards including directives, coordinate comments on behalf of RC for signature and action/follow-up when required. Draft key correspondence, including notes to files, minutes of meetings and Note Verbales, and provide translation for official correspondence. Manage RC travel and missions, prepare travel requests, ensure flight bookings and provision of logistics information, and follow up on trip reports and travel claims. Maintain contact lists of high-level partners, UN Agencies, and Diplomatic Corps. Support on arrangements at airport, etc.) for local and high-level visitors as required. In collaboration with the RCO team, prepare and maintain checklists and templates for relevant processes (high level visits, meetings preparation etc). Provide all similar services and support to RC.</p><p>2. ENSURE PROVISION OF EFFECTIVE COMMUNICATIONS SUPPORT TO THE OFFICE FOCUSING ON THE ACHIEVEMENT OF THE FOLLOWING RESULTS:</p><p>Maintain the filing system (in TEAMS/Sharepoint) ensuring safekeeping of confidential materials. Use of automated filing system. Screen RC incoming calls and correspondence. Coordinate the activities of the RC driver and keep the assigned close protection officers informed about movements details. Support organize and communicate on the various coordination meetings, including UNCT Meetings. Participate in the organization of official UN Days, public events, joint UN events and provide secretariat and administrative support to the UNCT and any other meeting linked to the UNRC. Ensure proper communication with the RCO, OCHA and UNSCOL with regards to the DSCL/RC/HC engagements and activities, including security clearances with UNDSS. Follow up on deadlines, commitments made, actions taken and coordination of collection and submission of the reports to RC.</p><p>3. GENERAL ADMINISTRATION:</p><p>Act as an alternate to the RCO Administrative Assistant when required to support RCO in day- to-day administrative tasks as required, including contract administration, budget and finance, and human resource management. Provide support to the RC in matters such as documentation, visas, travel arrangements, house and school search, etc. Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. Assists with visualizations and updating information material such as web pages or brochures. Ensures that requirements and background information used for data analysis are documented. Performs other relevant duties as assigned.</p><p>4. OTHER:</p><p>Expected frequent interaction with staff within the RC Office, OCHA including the Special Assistant of the UN DSCL/RC/HC, UN Country Team, and relevant UN staff Expected frequent interaction with contacts in Embassies, Missions, International and Regional Entities, and Government officials. Expected frequent interaction with human resources, administrative, accounting staff in missions and Headquarters, general support service and conference services staff.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>PROFESSIONALISM: Ability to perform a broad range of administrative functions, e.g., budget/work programme, human resources, database management and logistical processes etc. Ability to apply knowledge of various United Nations administrative, financial and human resources rules and regulations in work situations. The ability to perform analysis, modeling and interpretation of data in support of decision-making. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.</p><p>TEAMWORK: Shows initiative and works proactively and collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others' ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.</p><p>CLIENT ORIENTATION: Considers all those to whom services are provided to be</p><p></p></section>

# Procurement Officer <br> <br>Location: Lebanon (on site) <br>Reports to: Procurement Manager / Supply Chain Manager <br>Department: Supply Chain <br>Industry: FMCG (import and distribution) <br> <br>--- <br> <br>## About the Company <br> <br>A well established Lebanese FMCG company with more than 35 years in the market. The company imports fast moving consumer goods from international principals and distributes them across Lebanon through a wide retail, wholesale and modern trade network. Company name is disclosed to shortlisted candidates. <br> <br>--- <br> <br>## Purpose of the Role <br> <br>The Procurement Officer manages the buying cycle for imported finished goods, from placing the order with the principal to landing the container in the warehouse at the right cost and the right time. The job sits between the international suppliers, the freight and clearance agents, Finance and the Sales team. Success is measured by availability on the shelf, healthy stock cover, and no money lost to expiry, demurrage or a badly timed order. <br> <br>--- <br> <br>## Key Responsibilities <br> <br>### Purchasing and Order Management <br>- Prepare purchase orders for imported goods based on sales forecasts, stock cover, minimum order quantities and container optimisation. <br>- Consolidate orders across brands and SKUs to reduce freight cost per unit and avoid part loaded containers. <br>- Confirm proforma invoices, order acknowledgements, production and shipping dates with each principal. <br>- Track every open order from confirmation to arrival, and flag delays to Sales and management before they become out of stock situations. <br>- Follow up on short shipments, damaged goods, wrong SKUs and quantity discrepancies, and pursue credit notes or replacements. <br> <br>### Supplier and Principal Coordination <br>- Serve as the daily operational contact with international principals and their export teams. <br>- Maintain supplier records: price lists, agreed terms, MOQs, lead times, product codes and barcodes. <br>- Escalate repeated service failures, and support management in the annual review with each principal. <br>- Source and qualify suppliers for non trade purchases: warehouse consumables, packaging for repacking or bundling, promotional material, fleet parts, office and general supplies. <br> <br>### Imports, Shipping and Clearance <br>- Own the import file end to end: proforma invoice, commercial invoice, packing list, bill of lading, certificate of origin, health and conformity certificates, and any Ministry approval required. <br>- Coordinate with freight forwarders on booking, routing, transit time and freight rates, and compare options before committing. <br>- Work with the clearance agent on customs declaration, HS classification, duty and VAT settlement, and inspection. <br>- Push files through clearance fast enough to avoid demurrage, storage and detention charges, and report on any charge incurred with the reason. <br>- Coordinate arrival timing with the warehouse so receiving capacity matches the schedule. <br> <br>### Cost and Terms <br>- Calculate landed cost per SKU: goods value, freight, insurance, duty, clearance, transport and any other charge, and hand a clean figure to Finance and Pricing. <br>- Support Finance on letters of credit, transfers and payment scheduling, and supply the documents the bank asks for. <br>- Negotiate freight rates, clearance fees and terms with local service providers. <br>- Track price changes from principals and currency impact, and alert management early when landed cost is moving. <br>- Identify savings: better incoterms, consolidated shipments, alternative routing, improved payment terms. <br> <br>### Stock, Expiry and Planning <br>- Monitor stock cover by SKU against agreed targets, and adjust order timing when sales trends shift. <br>- Balance MOQ and container economics against shelf life. Never buy a quantity the market cannot sell before expiry. <br>- Track incoming production dates and remaining shelf life on every shipment, and reject or renegotiate short dated stock. <br>- Watch slow moving and near expiry inventory with Sales, and support clearance or promotion decisions early enough to matter. <br>- Work with Sales, Brand and Demand Planning on forecasts, new listings, promotional buys and seasonal peaks. <br> <br>### Documentation, Systems and Compliance <br>- Maintain complete and auditable procurement and import files for every shipment. <br>- Process all transactions through the ERP and keep master data clean: item codes, supplier codes, prices, units of measure, barcodes. <br>- Ensure imported products meet Lebanese labelling, registration and regulatory requirements before shipment, not after arrival. <br>- Follow the company procurement policy and approval matrix, and support internal and external audit requests. <br> <br>--- <br> <br>## Requirements <br> <br>### Must Have <br>- 3 to 6 years of procurement, purchasing or import experience, ideally in FMCG import and distribution or trading. <br>- Bachelor's degree in Business Administration, Supply Chain, Economics or a related field. <br>- Hands on experience with import files, shipping documents, incoter

We’re Hiring: Operations Manager – Marine Vessel Management <br> <br>Silk Mile Logistics is looking for an experienced Operations Manager – Marine Vessel Management to join our team. <br> <br>Key focus: <br> <br>Managing and overseeing marine vessel operations <br>Coordinating operational activities and stakeholders <br>Ensuring efficient vessel management and compliance <br> <br>Preferred nationalities: Ukrainian, Polish, Lebanese, or Croatian. <br> <br>We are seeking candidates with solid experience in marine vessel management and maritime operations. <br> <br>Interested candidates are invited to send their CV to: <br>Amani Awar – amani.a@silk-mile.com

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Duties and Responsibilities</p><p>1. Coordinate with the production manager the preparation of scheduled production batches</p><p>2. Set daily / weekly/ monthly objectives and communicate them to employees</p><p>3. Organize workflow by assigning responsibilities and preparing schedules,</p><p>4. Oversee and coach employee,</p><p>5. Coordinate with purchasing manager any deficiency in raw materials</p><p>6. Coordinate with R&amp;D manager any issue related to raw materials</p><p>7. Coordinate with the warehouse manager the daily / weekly need of raw materials,</p><p>8. Monitor the achievement of department s objective</p><p>9. Takes corrective action when needed and suggest improvements</p><p>10. Acts proactively regarding any potential risk</p><p>11. Perform preliminary quality control on semi-finished product</p><p>12. Report related non-conformities to quality control officer</p><p>13. Perform calibration on instruments used in production,</p><p>14. Accurately complete paperwork and data entry on the software</p><p>15. Print and put required label on stock container,</p><p>16. Oversee area cleanliness</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Master degree in chemistry, biochemistry, industrial engineering or electromechanical engineering or process engineering.</li><li>Good communication skills</li><li>Organizational skills</li><li>Ability to analyse data and suggest solution</li><li>Knowledge in ISO and GMP standards</li><li>Minimum 3 years of experience</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Duties and Responsibilities</p><p>1. Coordinate with the production manager the preparation of scheduled production batches</p><p>2. Set daily / weekly/ monthly objectives and communicate them to employees</p><p>3. Organize workflow by assigning responsibilities and preparing schedules,</p><p>4. Oversee and coach employee,</p><p>5. Coordinate with purchasing manager any deficiency in raw materials</p><p>6. Coordinate with R&amp;D manager any issue related to raw materials</p><p>7. Coordinate with the warehouse manager the daily / weekly need of raw materials,</p><p>8. Monitor the achievement of department s objective</p><p>9. Takes corrective action when needed and suggest improvements</p><p>10. Acts proactively regarding any potential risk</p><p>11. Perform preliminary quality control on semi-finished product</p><p>12. Report related non-conformities to quality control officer</p><p>13. Perform calibration on instruments used in production,</p><p>14. Accurately complete paperwork and data entry on the software</p><p>15. Print and put required label on stock container,</p><p>16. Oversee area cleanliness</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Master degree in chemistry, biochemistry, industrial engineering or electromechanical engineering or process engineering.</li><li>Good communication skills</li><li>Organizational skills</li><li>Ability to analyse data and suggest solution</li><li>Knowledge in ISO and GMP standards</li><li>Minimum 3 years of experience</li></ul><p></p></section>

Duties and Responsibilities <br>1. Coordinate with the production manager the preparation of scheduled production batches <br>2. Set daily / weekly/ monthly objectives and communicate them to employees <br>3. Organize workflow by assigning responsibilities and preparing schedules, <br>4. Oversee and coach employee, <br>5. Coordinate with purchasing manager any deficiency in raw materials <br>6. Coordinate with R&D manager any issue related to raw materials <br>7. Coordinate with the warehouse manager the daily / weekly need of raw materials, <br>8. Monitor the achievement of department’s objective <br>9. Takes corrective action when needed and suggest improvements <br>10. Acts proactively regarding any potential risk <br>11. Perform preliminary quality control on semi-finished product <br>12. Report related non-conformities to quality control officer <br>13. Perform calibration on instruments used in production, <br>14. Accurately complete paperwork and data entry on the software <br>15. Print and put required label on stock container, <br>16. Oversee area cleanliness <br> <br> <br> <br> <br> <br>Qualifications and Skills <br>- - Master degree in chemistry, biochemistry, industrial engineering or electromechanical engineering or process engineering. <br>- Good communication skills <br>- Organizational skills <br>- Ability to analyse data and suggest solution <br>- Knowledge in ISO and GMP standards <br>- Minimum 3 years of experience

Duties and Responsibilities <br>1. Coordinate with the production manager the preparation of scheduled production batches <br>2. Set daily / weekly/ monthly objectives and communicate them to employees <br>3. Organize workflow by assigning responsibilities and preparing schedules, <br>4. Oversee and coach employee, <br>5. Coordinate with purchasing manager any deficiency in raw materials <br>6. Coordinate with R&D manager any issue related to raw materials <br>7. Coordinate with the warehouse manager the daily / weekly need of raw materials, <br>8. Monitor the achievement of department’s objective <br>9. Takes corrective action when needed and suggest improvements <br>10. Acts proactively regarding any potential risk <br>11. Perform preliminary quality control on semi-finished product <br>12. Report related non-conformities to quality control officer <br>13. Perform calibration on instruments used in production, <br>14. Accurately complete paperwork and data entry on the software <br>15. Print and put required label on stock container, <br>16. Oversee area cleanliness <br> <br> <br> <br> <br> <br>Qualifications and Skills <br>- - Master degree in chemistry, biochemistry, industrial engineering or electromechanical engineering or process engineering. <br>- Good communication skills <br>- Organizational skills <br>- Ability to analyse data and suggest solution <br>- Knowledge in ISO and GMP standards <br>- Minimum 3 years of experience

We are looking for an experienced, high-caliber Bar Manager for a unique international restaurant concept in Beirut

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Answer incoming phone calls from patients and handle their requests in a professional and timely manner. Perform outgoing calls based on assigned call lists and follow the approved scripts, protocols, and procedures. Assisting patients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations. Schedule, manage, and update patient appointments. Confirm appointments and follow up with patients when needed. Review daily tasks, communications, and pending follow-ups to ensure proper completion. Handle incoming and outgoing emails in accordance with internal procedures. Process faxes and ensure that all received information is properly reviewed and forwarded when needed. Prepare and send reports to the concerned Manager whenever required. Escalate urgent, sensitive, delayed, or unresolved cases to the concerned Manager. Execute any other job-related task requested by the concerned manager.</p></div></section>

Mission and Responsibilities: <br>-Answer incoming phone calls from patients and handle their requests in a professional and timely manner. <br>-Perform outgoing calls based on assigned call lists and follow the approved scripts, protocols, and procedures. <br>-Assisting patients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations. <br>-Schedule, manage, and update patient appointments. <br>-Confirm appointments and follow up with patients when needed. <br>-Review daily tasks, communications, and pending follow-ups to ensure proper completion. <br>-Handle incoming and outgoing emails in accordance with internal procedures. <br>-Process faxes and ensure that all received information is properly reviewed and forwarded when needed. <br>-Prepare and send reports to the concerned Manager whenever required. <br>-Escalate urgent, sensitive, delayed, or unresolved cases to the concerned Manager. <br>-Execute any other job-related task requested by the concerned manager