Factory Manager Jobs - Beirut Lebanon

<p>We’re looking for an execution-focused Marketing Manager who can fully own and lead marketing at Narsun Studios across branding, digital marketing, social media, campaigns, PR, partnerships, and lead generation.<br>We need an all-rounder who can build systems, manage teams/agencies, drive visibility, and help scale our global AI &amp; immersive tech brand.<br><br>- Branding &amp; positioning<br>- Digital &amp; performance marketing<br>- Social media &amp; content<br>- Lead generation<br>- Campaign execution<br>- PR, partnerships &amp; visibility<br>This is a hands-on, execution-focused role - not just coordination. We need someone who can build systems, manage multiple marketing domains, and help scale a global innovation brand across AI, XR/AR/VR, immersive tech, gaming, and digital experiences.<br><br>- Strong ownership mentality<br>- Comfortable in fast-paced environments<br>- KPI &amp; results-driven<br>- Prior experience handling end-to-end marketing<br>- Able to manage teams, agencies, and campaigns simultaneously<br>If you’ve worked in tech, creative, gaming, AI, SaaS, or innovation-driven industries - even better.</p>

Position: Sales Manager (West Beirut / Full-Time). <br>Experience Required: 7+ years of sales experience, heavily preferred in the FMCG sector. <br>Market Expertise: In-depth, localized knowledge of the West Beirut retail, down-market, and wholesale territory. <br>Core Sales Priorities: Grow volume and value sales, recruit new customers, set sales targets, and track performance via daily dashboard meetings. <br>Field Leadership Priorities: Spend at least 4 days a week in the market with the sales team, accompany each representative 4 times monthly, provide 24-hour feedback, and audit routing plans. <br>Financial Priorities: Manage collections, prevent accounts from exceeding credit limit days, and assist in setting customer credit ceilings. <br>Secondary Responsibilities: Monitor competitor activities, improve store merchandising, handle client issue resolution, write field reports, and oversee team operations (transportation, returns). <br>Technical Skills: Basic computer literacy, experience with sales tablets/palms, and familiarity with QlikView is a plus

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Evo Wallet is looking for a dynamic and results-driven Commercial Manager to lead business growth initiatives, develop strategic partnerships, and drive revenue generation across our fintech services.</p><p>Key Responsibilities:</p><ul><li>Develop and execute commercial strategies aligned with business objectives</li><li>Identify new business opportunities and strategic partnerships</li><li>Manage key client relationships and negotiate commercial agreements</li><li>Drive sales growth and achieve revenue targets</li><li>Monitor market trends, competitor activities, and customer needs</li><li>Collaborate with product, operations, and marketing teams to enhance service offerings</li><li>Prepare business forecasts, commercial reports, and performance analysis</li><li>Lead and mentor the commercial team to achieve business goals</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in business administration, Finance, Marketing, or a related field</li><li>Minimum 5 years of experience in Commercial Management, Business Development, Sales, or Relationship Management</li><li>Experience in FinTech, Banking, Payments, or Financial Services is highly preferred</li><li>Strong negotiation, communication, and stakeholder management skills</li><li>Proven track record in achieving revenue growth and building strategic partnerships</li><li>Strong analytical and business planning capabilities</li><li>Fluency in English and Arabic</li></ul><p></p></section>

we are looking for motivated and ambitious sales manager to join our growing team this is a unique opportunity for a professional who is ready to grow from hands-on direct sales into full team leadership and portfolio management. <br> <br>phase 1: <br>-learn our products, systems, and sales processes in depth <br>-handle personal sales targets <br>-work closely with senior management <br>-build real field experience and strong client relationships. <br>-phase 1 duration between 4 and 6 months maximum <br> <br>phase 2: <br>-recruit a high performance sales team <br>-train motivate, and supervise team members <br>-manage the sales portfolio and achieve monthly and quarterly targets <br>-monitor performance, KPIs, and market growth <br> <br>Key responsibilities: <br>-achieve personal and team sales targets <br>-develop and implement sales strategies <br>-recruit, train , and lead sales team <br>-manage costumer portfolio and reporting <br> <br>Requirements: <br>-minimum 5 years in Sales <br>-strong leadership and communication skills <br>-hands-on, field-oriented mindset <br>-ability to build and manage teams <br>-target driven with strong negotiation skills

Coffee Shop Branch Manager –Beirut <br>We are hiring a Coffee Shop Branch Manager to oversee the daily operations of one of its F&B concepts in Beirut. <br>We are looking for someone highly organized, hands-on, commercially aware, and strong with people management. This person should be comfortable managing both the customer-facing experience and the operational side of the branch. <br> <br>Key Responsibilities: <br>- Oversee day-to-day branch operations and ensure smooth service across all shifts <br>- Manage, schedule, and supervise FOH and bar teams <br>- Maintain strong service, cleanliness, presentation, and customer experience standards <br>- Monitor daily sales performance, cash handling, POS procedures, and operational reporting <br>- Manage stock levels, wastage, ordering, and coordination with suppliers <br>- Ensure recipes, portions, menu standards, and operational procedures are followed consistently <br>- Handle customer feedback, complaints, and service recovery professionally <br>- Monitor staff performance, attendance, training needs, and overall team discipline <br>- Coordinate with management on promotions, activations, events, and operational requirements <br>- Identify operational issues proactively and propose solutions <br>- Ensure proper opening, closing, handover, and daily reporting procedures <br>- Support the branch in achieving sales targets and improving overall performance <br> <br>Requirements: <br>- Previous experience managing a café, coffee shop, restaurant, or similar F&B operation <br>- Strong leadership and team-management skills <br>- Excellent organizational and communication skills <br>- Comfortable working with POS systems, inventory, cash reconciliation, and reporting <br>Strong understanding of customer service and - - F&B operations <br>- Ability to work under pressure and solve problems independently <br>- Commercial mindset with attention to sales, costs, wastage, and efficiency <br>- Based in Beirut and available for a full-time, on-site role <br>We are looking for someone who takes ownership of the branch, understands that management goes beyond supervision, and is proactive in improving both team performance and customer experience

Odoo Customer Success Manager <br> <br>About the Role: <br> <br>We are looking for a Customer Success Manager who will support and guide our existing clients after they start using Odoo. Your role is not just about customer support but about helping businesses fully benefit from Odoo. You will build strong relationships, understand clients' needs, suggest improvements, and find opportunities to expand their use of Odoo. <br> <br>Responsibilities: <br> <br>• Engage with Clients <br> <br>o Regularly check in with clients to understand their business needs. <br> <br>o Offer solutions to help them use Odoo more efficiently. <br> <br>o Provide strategic advice to maximize their Odoo investment. <br> <br>• Identify Opportunities <br> <br>o Recommend additional Odoo features that can improve the client’s operations. <br> <br>o Help clients see the value in upgrading or expanding their Odoo system. <br> <br>• Gather Insights & Improve Odoo <br> <br>o Collect feedback from clients to help improve Odoo solutions. <br> <br>o Share client needs with the product team. <br> <br>• Build Strong Client Relationships <br> <br>o Be a trusted advisor, ensuring clients get the best out of Odoo. <br> <br>o Solve problems and provide expert guidance when needed. <br> <br>• Stay Updated on Odoo o Keep learning about new Odoo features and updates. o Analyze client data to suggest improvements. <br> <br> <br>Who We’re Looking For: <br> <br>• Experience in customer success, account management, or after-sales support. <br> <br>• Background in ERP systems, Odoo experience is a big plus. <br> <br>• Strong sales skills (upselling and cross-selling). <br> <br>• Excellent communication and problem-solving skills. <br> <br>• Understanding of B2B business needs. <br> <br> <br>Key Performance Indicators (KPIs): <br> <br>• Clients using more Odoo features. <br> <br>• Increased sales from existing clients. <br> <br>• High client satisfaction and retention. <br> <br>• Valuable feedback shared with our product team. <br> <br> <br>What We Offer: <br> <br>• Competitive salary & benefits <br> <br>• Growth opportunities with a leading Odoo partner <br> <br>• A collaborative and dynamic work environment

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Evo Wallet is looking for a creative and strategic Marketing Manager to lead our marketing initiatives, strengthen brand awareness, drive customer acquisition, and support the growth of our digital financial services.</p><p>Key Responsibilities:</p><ul><li>Develop and execute comprehensive marketing strategies aligned with business objectives</li><li>Lead brand positioning, digital marketing, and customer acquisition campaigns</li><li>Manage social media, content marketing, advertising, and public relations activities</li><li>Analyze market trends, customer insights, and competitor activities to identify opportunities</li><li>Plan and oversee product launches, promotional campaigns, and events</li><li>Monitor campaign performance and optimize marketing ROI</li><li>Collaborate with commercial, product, and customer experience teams to support business growth</li><li>Manage marketing budgets and agency/vendor relationships</li></ul><p>Join Evo Wallet and help shape the future of digital payments and financial innovation.</p><p>#Hiring #MarketingManager #DigitalMarketing #FintechJobs #BrandManagement #LebanonJobs #EvoWallet</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Requirements:</p><ul><li>Bachelor's degree in Marketing, Business Administration, Communications, or a related field</li><li>Minimum 5 years of marketing experience, with at least 2 years in a managerial role</li><li>Experience in FinTech, Banking, Digital Payments, Telecommunications, or Financial Services is preferred</li><li>Strong knowledge of digital marketing, social media, branding, and campaign management</li><li>Excellent communication, leadership, and project management skills</li><li>Proficiency in marketing analytics and digital marketing tools</li><li>Fluency in English and Arabic; French is a plus</li></ul><p>Interested candidates can send their CV to EMAIL_ADDRESS</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>We're Hiring: Customer Service Manager</b></p><p><b><br></b></p><p><b>Location: Lebanon</b></p><p><b><br></b></p><p><b>Company: Evo Wallet</b></p><p><br></p><p>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels.</p><p><br></p><p><b>Key Responsibilities:</b></p><p><br></p><p>Lead and manage the Customer Service team to achieve performance targets</p><p><br></p><p>Develop and implement customer service policies, procedures, and standards</p><p><br></p><p>Monitor service quality, customer satisfaction, and team performance metrics</p><p><br></p><p>Collaborate with internal departments to address customer needs and operational issues</p><p><br></p><p>Prepare regular performance and customer insight reports for management</p><p><br></p><p>Coach, train, and develop customer service representatives</p><p><br></p><p><b>Requirements:</b></p><p><br></p><p>Bachelor's degree in Business Administration or a related field</p><p><br></p><p>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role</p><p><br></p><p>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred</p><p><br></p><p>Strong leadership, communication, and problem-solving skills</p><p><br></p><p>Customer-centric mindset with the ability to manage multiple priorities</p><p><br></p><p>Proficiency in Microsoft Office and customer service management tools</p><p><br></p><p>Fluency in English and Arabic; French is a plus</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Requirements:</b></p><ul><li>Bachelor's degree in Business Administration or a related field</li><li>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role</li><li>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred</li><li>Strong leadership, communication, and problem-solving skills</li><li>Customer-centric mindset with the ability to manage multiple priorities</li><li>Proficiency in Microsoft Office and customer service management tools</li><li>Fluency in English and Arabic; French is a plus</li></ul><p></p></section>

A reputable Intenrational Company in Beirut is seeking an Internal Audit Manager. <br>The Internal Audit Manager will be responsible for leading the internal audit function. S/he will be responsible for establishing audit strategies and action plans that align with the company’s vision and goals, ensuring effective monitoring of the internal control system. <br> <br>The Internal Audit Manager will propose the scope and contents of the General Audit Plan, including assurance and consulting activities, and ensure its efficient and timely execution. S/he will advise on and support the improvement and monitoring of the internal control system, and report any irregularities identified during audits to the management and relevant authorities, as necessary. <br> <br> <br>RESPONSIBILITIES: <br> <br>Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations. <br>Determine internal audit scope and develop annual plans. <br>Obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc. <br>Prepare and present reports that reflect audit results and document process. <br>Act as an objective source of independent advice to ensure validity, legality and goal achievement. <br>Identify loopholes and recommend risk aversion measures and cost savings. <br>Maintain open communication with management. <br>Document process and regularly prepare audit findings memorandum. <br>Conduct follow-up audits to monitor management’s interventions. <br>Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards. <br>Give clear, professional and objective advice. <br>Report on what is found, without fear or favor. <br>Demonstrate integrity to staff and others in the organization. <br>Exercise sound judgement in identifying weaknesses in the organization’s control environment and a balanced view on how significant these are. <br>Work positively and constructively, influencing the leadership team, and others to ensure the IA Manager’s recommendations are implemented. <br>Serve as a role model, showing resilience, professionalism, and high ethical standards. <br>Provide leadership by giving practical examples of good governance that will inspire others. <br>Deploy effective facilitating and negotiating skills. <br>Build and demonstrate commitment to supporting continuous improvement of the organization. <br>Network effectively raises the profile and status of internal audit. <br>Adopt a flexible style, being able to collaborate, advise and challenge as appropriate. <br>Build productive professional relationships both internally and externally. <br>Be seen to be objective and independent but also pragmatic where appropriate. <br>Lead and direct an internal audit service that is resourced appropriately, sufficiently and effectively. <br>Demonstrate leadership and be an ambassador for internal audit. <br>Create, communicate and implement a vision for the internal audit service. <br>Create a customer-focused internal audit service. <br>Establish an open culture, built on effective coaching and a constructive approach. <br>Promote effective communication within internal audit, across the broader organization and with external stakeholders. <br>Manage and coach staff effectively. <br>Comply with professional standards and corporate policies, values and ethics. <br>Require the highest standards of ethics and standards within internal audit based on the principles of integrity, objectivity, competence and confidentiality. <br> <br>REQUIRED SKILLS AND QUALIFICATIONS: <br> <br>Minimum of 5 years of experience in a similar role, preferably within the shipping or logistics industry. <br>Demonstrate strong communication, management, influencing, and consulting skills. <br>Understand and have experience in strategic objective setting and management. <br>Possess knowledge of the internal audit and regulatory environment applicable to the shipping and logistics industry and operations. <br>Demonstrate a comprehensive understanding of governance, risk management, and internal control. <br>Undertake continuous development and gain relevant experience to understand the organization’s full range of activities and processes

Keep Property is looking for a qualified and dynamic Facility Manager to join our growing team in Lebanon. <br> <br>Requirements: <br> <br>Bachelor’s degree in Mechanical, Electrical, or Electro-Mechanical Engineering (MEP) <br>Minimum 6 to 10 years of experience in facility/property management <br>Strong technical knowledge in: <br>* HVAC systems <br>* Electrical systems <br>* Plumbing & water systems <br>* Firefighting & fire alarm systems <br>* Generators & building infrastructure <br>* Experience managing both: <br>* Hard Services (MEP operations & maintenance) <br>* Soft Services (cleaning, security, landscaping, waste management, pest control, etc.) <br>* Experience in budgeting, forecasting, and cost control <br>* Strong leadership, communication, and problem-solving skills <br>* Ability to manage site teams, subcontractors, preventive maintenance, and client relations <br>* Proficiency in reporting and operational follow-up <br> <br>Main Responsibilities: <br> <br>Oversee daily facility management operations across assigned properties <br>Manage all hard and soft services to ensure high operational standards. <br> <br>Prepare annual operating and maintenance budgets: <br>* Monitor expenses and optimize operational costs <br>* Ensure proper preventive and corrective maintenance implementation <br>* Supervise technical teams and service providers <br>* Monitor building systems performance and operational efficiency <br>* Coordinate with clients, committees, consultants, and contractors <br>* Ensure compliance with safety and operational standards

Allo Taxi is looking for an experienced and results-driven Transportation Division Manager to lead and develop one of our transportation operations divisions. <br> <br>The successful candidate will be responsible for overseeing daily operations, improving service quality and efficiency, managing operational performance, and identifying opportunities for business growth. <br> <br>Key Responsibilities: <br>Manage and monitor daily transportation operations. <br>Ensure efficient scheduling, service delivery, and resource utilization. <br>Monitor operational performance, costs, and service quality. <br>Develop and implement plans to improve productivity and profitability. <br>Identify new business opportunities and support the division’s growth. <br>Handle operational challenges and ensure timely solutions. <br>Coordinate with relevant departments to achieve business objectives. <br>Prepare operational reports and recommendations for Management. <br> <br>Requirements: <br>Proven managerial experience in transportation, fleet, logistics, or a related operational field. <br>Strong understanding of transportation operations and service management. <br>Business development and entrepreneurial mindset. <br>Strong leadership, problem-solving, and decision-making skills. <br>Ability to manage performance, costs, and operational priorities. <br>Strong communication and organizational skills. <br>Proficiency in Microsoft Office. <br>Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field is preferred

Allo Taxi is looking for an experienced and results-driven Transportation Division Manager to lead and develop one of our transportation operations divisions. <br> <br>The successful candidate will be responsible for overseeing daily operations, improving service quality and efficiency, managing operational performance, and identifying opportunities for business growth. <br> <br>Key Responsibilities: <br>Manage and monitor daily transportation operations. <br>Ensure efficient scheduling, service delivery, and resource utilization. <br>Monitor operational performance, costs, and service quality. <br>Develop and implement plans to improve productivity and profitability. <br>Identify new business opportunities and support the division’s growth. <br>Handle operational challenges and ensure timely solutions. <br>Coordinate with relevant departments to achieve business objectives. <br>Prepare operational reports and recommendations for Management. <br> <br>Requirements: <br>Proven managerial experience in transportation, fleet, logistics, or a related operational field. <br>Strong understanding of transportation operations and service management. <br>Business development and entrepreneurial mindset. <br>Strong leadership, problem-solving, and decision-making skills. <br>Ability to manage performance, costs, and operational priorities. <br>Strong communication and organizational skills. <br>Proficiency in Microsoft Office. <br>Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field is preferred

The Senior Project Manager will be responsible for the overall management and successful delivery of construction projects, ensuring that projects are completed within the approved scope, budget, schedule, quality, and safety standards. <br> <br>The role requires strong construction project management experience, with a solid understanding of MEP systems and coordination, and the ability to manage multidisciplinary teams and contractors. <br> <br>Responsibilities <br>Lead and manage construction projects from planning and mobilization through completion and handover. <br>Develop and monitor project schedules, budgets, manpower, resources, and execution plans. <br>Ensure projects are delivered on time, within budget, and in accordance with approved specifications and quality standards. <br>Coordinate and supervise civil, architectural, and MEP works to ensure proper integration and timely execution. <br>Manage project teams, consultants, contractors, subcontractors, suppliers, and other stakeholders. <br>Review drawings, specifications, BOQs, contracts, method statements, and technical submissions. <br>Coordinate closely with MEP teams to ensure proper installation, testing, commissioning, and integration of MEP systems with civil and architectural works. <br>Monitor project progress and identify delays, risks, technical issues, and potential cost overruns. <br>Implement corrective actions and ensure timely resolution of project issues. <br>Monitor project costs, variations, claims, and payment applications in coordination with the commercial and finance teams. <br>Ensure the availability of required materials, equipment, manpower, and subcontractors. <br>Conduct regular site and coordination meetings and follow up on action items. <br>Ensure compliance with approved drawings, specifications, contractual requirements, and applicable codes and standards. <br>Ensure compliance with health, safety, environmental, and quality requirements. <br>Coordinate testing, commissioning, snagging, and final handover activities. <br>Prepare regular project status reports for senior management and clients. <br>Lead and mentor project engineers, site teams, and other project personnel. <br>Maintain proper project documentation and ensure effective project close-out. <br>Perform any other duties assigned by senior management. <br>Qualifications & Experience <br>Bachelor’s degree in Civil Engineering from a recognized university. <br>Minimum 10 years of experience in construction project management. <br>Proven experience as a Project Manager / Senior Project Manager in construction projects. <br>Strong experience in MEP coordination and project execution is required. <br>Experience managing multidisciplinary projects involving civil, architectural, mechanical, electrical, plumbing, HVAC, and other MEP systems. <br>Strong knowledge of construction methods, project planning, scheduling, cost control, contracts, and project coordination. <br>Experience working with consultants, clients, contractors, and subcontractors. <br>Knowledge of project management and scheduling tools such as Primavera P6 and MS Project is an advantage

We are looking for an experienced and results-driven Transportation Division Manager to lead and develop one of our transportation operations divisions. <br> <br>The successful candidate will be responsible for overseeing daily operations, improving service quality and efficiency, managing operational performance, and identifying opportunities for business growth. <br> <br>Key Responsibilities: <br>Manage and monitor daily transportation operations. <br>Ensure efficient scheduling, service delivery, and resource utilization. <br>Monitor operational performance, costs, and service quality. <br>Develop and implement plans to improve productivity and profitability. <br>Identify new business opportunities and support the division’s growth. <br>Handle operational challenges and ensure timely solutions. <br>Coordinate with relevant departments to achieve business objectives. <br>Prepare operational reports and recommendations for Management. <br> <br>Requirements: <br>Proven managerial experience in transportation, fleet, logistics, or a related operational field. <br>Strong understanding of transportation operations and service management. <br>Business development and entrepreneurial mindset. <br>Strong leadership, problem-solving, and decision-making skills. <br>Ability to manage performance, costs, and operational priorities. <br>Strong communication and organizational skills. <br>Proficiency in Microsoft Office. <br>Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field is preferred

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Position: Sales Manager (West Beirut / Full-Time).</p><p>Experience Required: 7+ years of sales experience, heavily preferred in the FMCG sector.</p><p>Market Expertise: In-depth, localized knowledge of the West Beirut retail, down-market, and wholesale territory.</p><p>Core Sales Priorities: Grow volume and value sales, recruit new customers, set sales targets, and track performance via daily dashboard meetings.</p><p>Field Leadership Priorities: Spend at least 4 days a week in the market with the sales team, accompany each representative 4 times monthly, provide 24-hour feedback, and audit routing plans.</p><p>Financial Priorities: Manage collections, prevent accounts from exceeding credit limit days, and assist in setting customer credit ceilings.</p><p>Secondary Responsibilities: Monitor competitor activities, improve store merchandising, handle client issue resolution, write field reports, and oversee team operations (transportation, returns).</p><p>Technical Skills: Basic computer literacy, experience with sales tablets/palms, and familiarity with QlikView is a plus.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Experience Required: 7+ years of sales experience, heavily preferred in the FMCG sector.</p><p>Market Expertise: In-depth, localized knowledge of the West Beirut retail, down-market, and wholesale territory.</p><p>Technical Skills: Basic computer literacy, experience with sales tablets/palms, and familiarity with QlikView is a plus.</p><p></p></section>

<p>A global leader in online trading is looking for a Customer Support Manager to join their team in Beirut, Lebanon. The Customer Support Manager is responsible for overseeing and directing the Customer Support Department, ensuring the delivery of outstanding service to clients while adhering to internal policies and regulatory standards. This role manages the department s daily activities, including customer support, client onboarding, KYC and AML processes, payment operations, regulatory reporting, and the handling of escalated client issues. In close collaboration with internal stakeholders, the Customer Support Manager plays a critical role in improving the overall client experience, driving operational efficiency, ensuring compliance, and supporting the company s growth objectives.</p><p>Responsibilities</p><ul><li>Lead, guide, coach, and develop the Customer Support team, promoting a high-performing and customer-focused environment.</li><li>Handle recruitment, onboarding, training, and performance evaluation of Customer Support staff, ensuring continuous growth and effective performance management.</li><li>Supervise the daily operations of the Customer Support Department, ensuring high service standards, efficiency, and compliance with Service Level Agreements (SLAs).</li><li>Address complex client queries, complaints, and escalations, ensuring prompt and professional resolution.</li><li>Oversee customer support functions across all communication channels, including phone, email, live chat, WhatsApp, and CRM systems.</li><li>Manage the onboarding process for both individual and corporate clients, ensuring accuracy, completeness, and compliance with internal procedures.</li><li>Supervise KYC and AML processes, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and continuous monitoring, in line with internal policies and regulatory requirements.</li><li>Ensure the accurate and timely preparation and submission of regulatory reports, questionnaires, and other required filings to authorities.</li><li>Oversee payment-related operations, including deposits, withdrawals, payment investigations, reconciliation support, and coordination with Finance and Operations teams.</li><li>Collaborate with Compliance, Finance, Dealing, IT, and other departments to ensure efficient resolution of operational and client-related issues.</li><li>Establish, update, and enforce customer support policies, procedures, and standard operating procedures (SOPs).</li><li>Track and analyze customer support KPIs and operational metrics such as response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity.</li><li>Prepare and deliver daily, weekly, monthly, quarterly, and ad hoc reports covering customer support performance, onboarding metrics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other key indicators.</li><li>Conduct quality assurance checks on customer interactions and provide ongoing coaching and feedback to uphold service excellence.</li><li>Maintain precise records and ensure the confidentiality and security of client information in line with company policies and regulatory standards.</li><li>Assist with internal and external audits by providing required documentation, reports, and operational data.</li><li>Carry out any additional duties as assigned by senior management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Finance, Management, or a related discipline.</p><p>At least 6 years of experience in Customer Support, Client Operations, or Customer Success within the financial services sector, including a minimum of 5 years in a managerial role.</p><p>Prior experience within Forex companies is essential.</p><p>Solid understanding of regulatory frameworks and compliance requirements of FSA, SCA, CMA, and other relevant authorities.</p><p>Experience in preparing regulatory reports, questionnaires, and management reports.</p><p>Strong knowledge of trading platforms such as MT4 and MT5.</p><p>Hands-on experience with CRM and customer support systems (e.g., FXBO, Zendesk, Freshdesk, Salesforce).</p><p>Familiarity with financial markets and trading terminology is a plus.</p><p>Excellent verbal and written communication skills in both Arabic and English.</p><p>Skills &amp; Competencies</p><ul><li>Leadership and team management</li><li>Strong decision-making and problem-solving abilities</li><li>Excellent organizational and time management skills</li><li>Effective written and verbal communication</li><li>Customer relationship management expertise</li><li>Conflict resolution and complaint handling</li><li>Analytical mindset with strong reporting skills</li><li>High attention to detail and accuracy</li><li>Ability to perform under pressure and meet regulatory deadlines</li><li>Knowledge of KYC, AML, and compliance standards</li><li>Proficiency in CRM systems and Microsoft Office tools</li><li>Strong sense of integrity, professionalism, and confidentiality</li></ul>

<p>We are seeking a Customer Success Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in French and will play a key role in onboarding, training, and supporting our clients throughout their journey with Parent . You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><ul><li>Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.</li><li>Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent system effectively.</li><li>Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.</li><li>Monitor account health, usage, and engagement to identify opportunities for improvement and growth.</li><li>Provide chat support as part of daily operations, responding promptly and professionally to employee or customer inquiries.</li><li>Address client inquiries and coordinate with internal teams (technical, product, and sales) to resolve any issues promptly.</li><li>Maintain accurate and up-to-date account information in the CRM.</li><li>Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.</li><li>Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree or equivalent experience in Account Management, Customer Success, or a related field. 2 4 years of experience in account management or client relationship roles , preferably in SaaS or technology-based companies. Proven experience with ticketing systems and live chat support. Fluent in French &amp; English (spoken and written). Strong communication, organization, and problem-solving skills. Proactive, customer-focused mindset with the ability to manage multiple priorities.</p>

We are looking for an experienced Tax Manager to join our Beirut office and manage tax assignments for both Lebanon and UAE/Dubai-based clients. <br> <br>Key Responsibilities <br>Manage Lebanon and UAE tax compliance and advisory assignments. <br>Manage UAE Corporate Tax and VAT matters and FTA-related requirements. <br> <br>Prepare and review tax returns, calculations, registrations, and supporting documentation. <br>Handle tax audits, assessments, objections, and correspondence with relevant authorities. <br>Monitor changes in Lebanese and UAE tax legislation and advise clients accordingly. <br>Review clients' tax positions and identify potential risks and opportunities. <br>Manage and maintain strong relationships with clients. <br>Supervise and review the work of junior tax team members. <br>Coordinate with accounting and audit teams on tax-related matters. <br>Manage multiple assignments and ensure timely completion and high-quality deliverables. <br>Requirements <br>5+ years of relevant tax experience. <br>Strong experience in Lebanese taxation and UAE Corporate Tax & VAT. <br>Experience dealing with tax authorities in Lebanon and/or the UAE. <br>Experience in an accounting, audit, tax consultancy, or professional services firm. <br>Strong analytical and problem-solving skills. <br>Excellent client-management and communication skills. <br>Strong knowledge of Microsoft Excel and accounting/tax software. <br>English; Arabic is required. <br>ACCA, CPA, CA, CTA, or equivalent qualification is an advantage. <br>UAE tax certification or practical UAE tax experience is a strong advantage

We are seeking an experienced and detail-oriented Accounting Manager to join our growing construction company. The ideal candidate will oversee the accounting department, ensure accurate financial reporting, manage cash flow, and support the company's financial operations while ensuring compliance with accounting standards and local regulations. <br> <br>Responsibilities: <br>Manage and supervise the daily operations of the accounting department. <br>Prepare monthly, quarterly, and annual financial statements. <br>Oversee accounts payable, accounts receivable, payroll, and general ledger activities. <br>Monitor project costing, job costing, and budget performance for construction projects. <br>Prepare cash flow forecasts and monitor company liquidity. <br>Ensure compliance with local tax laws, VAT requirements, and financial regulations. <br>Coordinate annual audits and liaise with external auditors. <br>Reconcile bank accounts and maintain accurate financial records. <br>Develop and implement accounting policies and internal controls. <br>Prepare financial reports and analyses for senior management. <br>Monitor project profitability and identify cost-saving opportunities. <br>Support budgeting and forecasting processes. <br>Mentor and lead the accounting team. <br> <br>Requirements: <br>Bachelor's degree in Accounting, Finance, or a related field. <br>CPA, CMA, ACCA, or equivalent professional certification is a plus. <br>Minimum 7–10 years of accounting experience, including 3–5 years in a managerial role. <br>Previous experience in the construction or contracting industry is mandatory. <br>Strong knowledge of project accounting, job costing, and financial reporting. <br>Proficiency in ERP/accounting software and Microsoft Excel. <br>Strong analytical, organizational, and leadership skills. <br>Excellent communication skills in English and Arabic

CIS Group, a leading ICT company based in Jal El Dib, is seeking a dynamic and results-driven Account Manager – IT Sales to join our growing Sales team. <br>This role offers an excellent opportunity to build a career in technology sales, work with industry experts, and develop strong client relationships within a fast-paced environment. <br> <br>Key Responsibilities: <br> <br>• Manage and grow a portfolio of existing clients by promoting ICT products and services (hardware, software, and solutions) <br>• Identify and develop new business opportunities through prospecting and networking <br>• Maintain strong client relationships to ensure high levels of customer satisfaction and retention <br>• Conduct regular follow-ups with clients and address any issues in a timely and professional manner <br>• Prepare and deliver tailored ICT sales proposals in coordination with the Pre-Sales team <br>• Stay up to date with market trends, competitors, and emerging technologies <br>• Coordinate with internal departments to ensure smooth order execution and timely delivery. <br> <br>Requirements <br> <br>• Bachelor’s degree in Computer Engineering, Computer Science, or a related field <br>• 0–3 years of experience in ICT or technology sales , Fresh graduates are encouraged to apply <br>• Fluency in Arabic, English, and French <br>• Strong communication, presentation, and interpersonal skills <br>• Good negotiation and problem-solving abilities <br>• Customer-oriented mindset with a proactive approach