Management Information Systems in Lebanon

A leading jewelry brand in Lebanon is seeking Sales Associate for its jewelry store in ABC Achrafieh. <br> <br>Job Role: <br>• Greet customers as they arrive at the store / counter and ask them how they would like to be assisted <br>• Listen to customers’ requirements closely and provide them with information on available pieces and sets. <br>• Show customers their desired pieces and provide information such as setting types, stones and cuts. <br>• Provide customers with information on prices and any associated discounts or deals. <br>• Assist customers in making decisions to buy jewelry pieces or sets and suggest alternatives. <br>• Lead customers through the buying process by boxing, wrapping and bagging their purchases <br>• Provide pricing information according to weight (in cases of gold jewelry) and processing cash and credit card transactions. <br>• Educate customers about warrantees and guarantees of sold pieces and ensure that all documentation is included with the bagged product <br>• Arrange window displays on a regular basis and ensure that all displays are properly locked and secured <br>• Ascertain that all pieces of jewelry are locked up in assigned storage palaces at the end of the day <br>• Send out thank you notes to customers and keep them in the loop regarding new arrivals <br> <br>Requirements: <br>- Bachelor graduate or equivalent preferred <br>- AVAILABLE TO WORK VARIED SHIFTS, INCLUDING WEEKENDS AND HOLIDAYS

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a highly organized and detail-oriented Archive Officer to join our team at a leading FMCG company in Lebanon - Jal El Dib.</p><p><b>Key Responsibilities:</b></p><ul><li>Organize, maintain, and manage physical and electronic document archives.</li><li>Ensure accurate filing, indexing, and retrieval of company records.</li><li>Coordinate with departments to collect, archive, and update records.</li><li>Monitor document retention and disposal in accordance with company policies.</li><li>Ensure efficient document control processes.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Minimum high school degree or equivalent qualification.</li><li>Previous experience in archiving, document control, records management, or administrative roles is preferred.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Strong organizational skills.</li><li>Excellent attention to detail and ability to handle confidential information.</li></ul><p></p></section>

Experience 5-6 years <br> <br>• Prepare and maintain accurate financial records and reports. <br> • Record daily financial transactions in accounting systems. <br> • Reconcile bank statements and general ledger accounts. <br> • Prepare monthly, quarterly, and annual financial statements. <br> • Manage accounts payable and accounts receivable. <br> • Process payroll and ensure timely payment of salaries. <br> • Prepare tax returns and ensure compliance with tax regulations. <br> • Assist with budgeting, forecasting, and financial planning. <br> • Monitor cash flow and identify cost-saving opportunities. <br> .Prepare social <br>Security budget monthly based on salaries <br> <br> • Support internal and external audits by providing required documentation. <br> • Ensure compliance with accounting principles, company policies, and legal requirements. <br> • Maintain confidentiality of financial information

Job Purpose <br> <br>The Customer Service Officer is responsible for handling customer inquiries, processing and following up on orders, coordinating with sales, warehouse, and delivery teams, and ensuring customers receive accurate and timely support throughout the order and delivery process. <br> <br>Key Responsibilities <br>Receive and process customer orders accurately. <br>Respond to customer inquiries through phone, WhatsApp, email, and other communication channels. <br>Follow up on order status, availability, delivery dates, and pending requests. <br>Coordinate with the Sales, Warehouse, and Logistics teams to ensure smooth and timely deliveries. <br>Inform customers about product availability, delays, replacements, or changes in delivery schedules. <br>Handle customer complaints professionally and follow up until resolution. <br>Prepare quotations, invoices, or order-related documents when required. <br>Maintain accurate customer and order information in the system. <br>Follow up on returns, damaged products, missing items, and delivery discrepancies. <br>Build positive relationships with customers and ensure a high level of customer satisfaction. <br>Escalate recurring or critical customer issues to management. <br>Prepare basic reports related to orders, complaints, deliveries, and customer feedback. <br>Requirements <br>Bachelor's degree or relevant diploma. <br>1–3 years of experience in customer service, preferably within a distribution, FMCG, retail, or trading company. <br>Good communication and interpersonal skills. <br>Strong follow-up and organizational skills. <br>Customer-oriented and solution-focused. <br>Ability to work under pressure and manage multiple requests. <br>Good knowledge of Microsoft Office; experience with ERP systems is a plus. <br>Good command of English and Arabic

A leading jewelry brand in Lebanon is seeking Sales Associate for its jewelry store in Zouk Mikael, Keserwan. <br> <br>Job Role: <br>• Greet customers as they arrive at the store / counter and ask them how they would like to be assisted <br>• Listen to customers’ requirements closely and provide them with information on available pieces and sets. <br>• Show customers their desired pieces and provide information such as setting types, stones and cuts. <br>• Provide customers with information on prices and any associated discounts or deals. <br>• Assist customers in making decisions to buy jewelry pieces or sets and suggest alternatives. <br>• Lead customers through the buying process by boxing, wrapping and bagging their purchases <br>• Provide pricing information according to weight (in cases of gold jewelry) and processing cash and credit card transactions. <br>• Educate customers about warrantees and guarantees of sold pieces and ensure that all documentation is included with the bagged product <br>• Arrange window displays on a regular basis and ensure that all displays are properly locked and secured <br>• Ascertain that all pieces of jewelry are locked up in assigned storage palaces at the end of the day <br>• Send out thank you notes to customers and keep them in the loop regarding new arrivals <br> <br>Requirements: <br>- Bachelor graduate or equivalent preferred <br>- AVAILABLE TO WORK VARIED SHIFTS, INCLUDING WEEKENDS AND HOLIDAYS

GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a Customer Service Coordinator who will handle the administrative certification process related to all international medical claims and to the different products and services at Health Services department. <br> <br>Duties & Responsibilities: <br> <br> Supports international partners by providing their inbound adherents with the requested services in a timely manner including: access to the GlobeMed local networks, arranging medical evacuations and repatriations, arranging medial and travel assistance services. <br> Supports GlobeMed operations by providing their outbound adherents with the requested services in a timely manner including: access to the GlobeMed international networks, support with cross border claims, arranging medical evacuations and repatriations, arranging medial and travel assistance services. <br> File and report IHS claims experience; Create international provider on IHS portal and Manage claim on IHS portal <br> Following up with customers to ensure service was delivered and address their needs. <br> Coordinate and following up with GlobeMed departments to ensure services are delivered within acceptable timeframes and quality levels. <br> Provides information to IHS customers about GlobeMed local and international provider networks as well as products and service offerings. <br> Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. <br> Maintains case records by updating case information <br> <br>Qualifications <br> <br>Education: <br> <br>Bachelor’s degree in Nursing. <br> <br>Experience/Knowledge: <br> <br> Basic computer literacy with the ability and willingness to learn and develop knowledge of healthcare insurance and TPA operations. <br> Previous experience in customer service, call center, healthcare, or a similar service-oriented environment is an advantage. <br> <br>Technical Skills/Competencies: <br> <br> Customer Orientation: Strong customer-focused approach with the ability to understand and respond to customer needs. <br> Communication: Professional, empathetic, and patient when dealing with customers, members, and providers. <br> Phone Skills: Clear and effective communication in a customer service environment. <br> Attention to Detail: Accurate and meticulous when handling customer information and requests. <br> Organization: Ability to manage multiple tasks while maintaining service quality and accuracy. <br> Adaptability & Flexibility: Ability to handle different situations and work schedules based on business requirements. <br> Language: Fluent in spoken English & Arabic, and French is a plus

We are looking for a highly organized and detail-oriented Archive Officer to join our team at a leading FMCG company in Lebanon - Jal El Dib. <br> <br>Key Responsibilities: <br> <br>- Organize, maintain, and manage physical and electronic document archives. <br>- Ensure accurate filing, indexing, and retrieval of company records. <br>- Coordinate with departments to collect, archive, and update records. <br>- Monitor document retention and disposal in accordance with company policies. <br>- Ensure efficient document control processes. <br> <br>Requirements: <br> <br>- Minimum high school degree or equivalent qualification. <br>- Previous experience in archiving, document control, records management, or administrative roles is preferred. <br>- Proficiency in Microsoft Office (Word, Excel, Outlook). <br>- Strong organizational skills. <br>- Excellent attention to detail and ability to handle confidential information

Summary of Position <br> <br>The role supports finance activities such as cash management, invoice coordination, documentation follow‑up, and vendor communication. <br> <br>Duties & Responsibilities <br> <br>Finance & Accounting Support <br>● Manage and maintain proper filing of all accounting and financial documents (invoices, receipts, vouchers, bank documents, etc.). <br>● Perform daily cash counts when required and ensure proper documentation. <br>● Manage petty cash and maintain proper supporting documentation. <br>● Prepare petty cash reconciliation and submit reports to the finance department. <br>● Assist in collecting and organizing supplier invoices and supporting documents. <br>● Coordinate invoice submission to the finance department for processing. <br>● Track office-related expenses and maintain expense logs. <br>● Support purchase requests for office supplies and administrative purchases. <br>● Follow up with vendors regarding invoices, payments, and documentation when necessary. <br>● Provide general support to the Finance Department and perform other finance-related tasks assigned to support departmental operations. <br>● Schedule and oversee vendor visits and maintenance appointments to ensure minimal disruption to daily operations. <br> <br>Key Performance Indicators (KPIs) <br>• Timeliness – 100% of assigned tasks completed within agreed timelines. <br>• Accuracy – Error rate in data entry, recordkeeping, and vendor coordination kept below 2%. <br>• Internal Feedback – Quarterly feedback from departments and office leadership showing ≥ 80% satisfaction with admin support. <br>• Confidentiality & Accuracy – Zero breaches of confidentiality and 100% compliance with P&C and data handling protocols. <br> <br>Qualifications <br>• 2+ years of experience in administrative support or office coordination roles, or finance assistance roles <br>• Diploma or degree in Accounting, Finance, Business Administration, or a related field. <br>• Good knowledge of accounting principles. <br>• Good excel and Microsoft office skills <br>• Familiarity with handling confidential information and sensitive tasks. <br>• Experience working cross-functionally in a fast-paced environment. <br> <br>Core Competencies <br>• Service Orientation – Dedicated to making others productive and comfortable. <br>• Organizational Skills – Keeps systems in place, meets deadlines, and manages multiple tasks. <br>• Communication – Clear, professional, and proactive in written and verbal interactions. <br>• Initiative – Anticipates needs and takes ownership without waiting for instruction. <br>• Trust & Discretion – Maintains confidentiality and represents the brand professionally. <br>• Confidentiality & Discretion – Ability to handle sensitive employee information with professionalism. <br> <br>Technical Skills <br>• Proficiency in Microsoft Office Suite and Google Workspace. <br>• Comfort with using shared drives, digital filing systems, and basic office equipment. <br>• Ability to manage light invoicing and petty cash procedures. <br> <br>Language Requirements <br>• Fluency in English and Arabic (written and spoken). <br>• French is a plus

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>Collaborate with UNEP and the SCE in conducting a comprehensive assessment of Bahrain's single-use plastics landscape, together with evidence-based policy recommendations and a practical implementation roadmap to enable informed decision-making, strengthen the national policy framework, and accelerate the country's transition towards a circular economy for plastics.<br> Work Location<br>Home based<br> Expected duration<br>9 months-part time<br> Duties and Responsibilities<br>The United Nations Environment Programme (UNEP) is the leading global environmental authority that sets the global environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the global environment. The Regional Office for West Asia delivers advisory services and capacity building support to countries to achieve environmental and sustainable development objectives. The UNEP Regional Office for West Asia (ROWA) provides technical cooperation and policy advice to countries in the region to help achieve their environmental goals and sustainable development priorities. Plastic pollution has emerged as one of the most pressing environmental challenges worldwide, posing significant risks to ecosystems, biodiversity, human health, and sustainable development. Single-use plastics (SUPs), including plastic bags, food packaging, disposable cutlery, straws, and beverage containers, represent a substantial share of plastic waste due to their short lifespan and limited recovery after use. The Kingdom of Bahrain has demonstrated a strong commitment to addressing plastic pollution through a range of regulatory and policy measures. Recent initiatives include restrictions on non-biodegradable plastic bags, limitations on small plastic beverage containers, and broader efforts to promote sustainable waste management and environmental protection. Nevertheless, SUPs continue to constitute a significant source of plastic pollution, particularly in terrestrial and marine environments. Recognizing the need to strengthen existing policy measures, the Supreme Council for Environment (SCE), in collaboration with UNEP ROWA, is undertaking a comprehensive assessment of Bahrain's policy and regulatory framework governing single-use plastics. The assessment will identify strengths, gaps, implementation challenges, and opportunities for improvement while drawing upon international good practices and lessons learned from the Gulf Cooperation Council (GCC), Arab region, and other jurisdictions. The assignment will culminate in the development of evidence-based policy recommendations and an implementation roadmap to reinforce Bahrain's transition towards a circular economy for plastics. UNEP seeks to recruit an International Expert on Plastic Pollution and Circular Economy to provide technical, analytical, drafting, and advisory provision for the assessment of Bahrain's policy and regulatory framework on single-use plastics, the review of international best practices, stakeholder consultations, and the development of evidence-based policy recommendations and an implementation roadmap, in close coordination with the SCE and under UNEP ROWA supervision. The objective of this assignment is to contribute to the work of UNEP ROWA in reviewing the current status of single-use plastics in Bahrain, assessing the effectiveness of the existing policy and regulatory framework, identifying policy and implementation gaps, benchmarking international and regional good practices, and developing a practical policy framework and implementation roadmap to reduce single-use plastics and advance Bahrain's transition towards a circular economy for plastics. The expert will provide technical, analytical, drafting, and advisory maintenance throughout the assignment. Duties and responsibilties: Under the direct supervision of the designated Programme Management Officer at UNEP ROWA, the selected consultant will carry-out, inter alia, the following duties and responsibilities for each of the four projects detailed previously: 2.a. Project Inception and Planning •Prepare an inception report outlining the proposed methodology, workplan, stakeholder engagement approach, data requirements, and timeline for the assignment. •Review all relevant background documents, policies, legislation, reports, and technical materials provided by UNEP and the SCE. •Identify additional information and data requirements necessary to successfully implement the assignment. 2.b. Assessment of the Current Situation •Conduct a comprehensive review of the current status of single-use plastics (SUPs) in Bahrain using available national and international literature, reports, statistics, and other relevant secondary data. •Assess trends in the production, import, consumption, waste generation, collection, recycling, treatment, disposal, and environmental impacts of SUPs, where data are available. •Identify the principal categories of SUP products contributing to plastic pollution and assess existing waste management practices and infrastructure relevant to their management. 2.c. Review of the Policy, Legal and Institutional Framework •Review Bahrain's existing policy, legal, regulatory, and institutional framework governing single-use plastics and plastic waste management. •Assess the effectiveness of existing policy measures, including implementation arrangements, institutional coordination, enforcement mechanisms, compliance, and monitoring systems. •Identify strengths, gaps, challenges, and opportunities within the existing framework that may affect the effective prevention, reduction, and management of SUPs. 2.d. International and Regional Benchmarking •Review international and regional policies, regulatory approaches, strategies, and best practices related to the prevention and management of single-use plastics, with particular consideration of experiences from GCC countries, the Arab region, and other relevant jurisdictions. •Assess the applicability of international good practices to Bahrain, taking into account national institutional, technical, economic, and social conditions. •Identify policy approaches and implementation mechanisms that could inform Bahrain's future policy framework. 2.e. Development and Assessment of Policy Options •Assess the feasibility and potential effectiveness of different policy instruments to reduce SUP consumption and improve the environmentally sound management of plastic waste. •Evaluate options including, but not limited to: - Regulatory restrictions and bans; - Product standards and eco-design requirements; - Economic instruments, including fees and levies on selected SUP products; - Extended Producer Responsibility (EPR); - Deposit-return systems; - Public procurement measures; - Awareness and behaviour change initiatives; - Voluntary agreements with industry. •Assess how fees on selected SUP products could function both as demand-reduction measures and as financing mechanisms to strengthen recycling infrastructure and circular economy initiatives. 2.f. Stakeholder Engagement and Consultation •Identify and engage relevant stakeholders, including government institutions, municipalities, private sector representatives, civil society organizations, academia, recycling companies, and consumer groups. •Prepare consultation materials, presentations, and discussion documents to facilitate stakeholder engagement. •Adopt the planning and facilitation of stakeholder consultation workshops and technical discussions in coordination with UNEP and the SCE. •Document stakeholder feedback and integrate relevant inputs into the assessment, policy recommendations, and implementation roadmap. 2.g. Development of Policy Recommendations and Implementation Roadmap •Develop evidence-based policy options and recommendations to strengthen Bahrain's framework for preventing and reducing single-use plastics, improving their environmentally sound management, and advancing the country's transition towards a circular economy for plastics. •Prepare recommendations addressing policy, regulatory, institutional, technical, financial, and behavioural aspects relevant to SUP management. •Develop a practical implementation roadmap that identifies priority actions, implementation timelines, institutional responsibilities, financing considerations, and monitoring arrangements to facilitate the phased implementation of the recommended measures. 2.h. Reporting and Knowledge Products •Prepare all technical reports, presentations, briefing materials, and other knowledge products required under the assignment in accordance with UNEP's quality standards. •Present findings and recommendations to UNEP, the Supreme Council for Environment, and other relevant stakeholders, and revise all deliverables based on comments received. •Ensure that all outputs are evidence-based, technically sound, clearly presented, and suitable for informing policy and decision-making. 2.i. Coordination and General Responsibilities •Maintain regular communication with UNEP throughout the assignment and participate in coordination meetings as requested. •Work collaboratively with UNEP, the SCE, and relevant stakeholders to ensure the timely delivery of all agreed outputs. •Maintain confidentiality of all information obtained during the course of the assignment. •Perform any other related tasks requested by UNEP that are necessary for the successful implementation of the consultancy and are consistent with the scope and objectives of the assignment.<br> Qualifications/special skills<br>An advanced university degree (master’s is required, PhD is an asset or equivalent) in Waste management, Environmental engineering, Environmental policy, Environmental management, Circular economy, public policy, Sustainable development, or another relevant discipline. A first-level university degree, combined with two (2) additional years of qualifying experience, may be accepted in lieu of an advanced university degree. At least 10 years of professional experience in solid waste management, plastic pollution, circular economy, environmental policy, or closely related fields is requied Demonstrated experience in reviewing and developing environmental policies, legislation, strategies, or regulatory frameworks related to plastics, waste i management, or circular economy is required en experience in conducting policy assessments, gap analyses, and developing evidence-based policy recommendations and implementation roadmaps is required Experience in stakeholder consultation and facilitation involving government institutions, private sector representatives, civil society organizations, and other relevant stakeholders is required Experience in preparing high-quality technical reports, policy briefs, and strategic documents for governments or international organizations is required Experience working in the Gulf Cooperation Council (GCC) countries, the Arab region, or on environmental policy issues in developing countries is highly desirable Previous professional experience with the United Nations system, international organizations, or multilateral environmental programmes is desirable.<br> Languages<br>Fluency in written and spoken English is required.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

Location: Centro Mall Branch - Jnah <br> <br>Dabketna is looking for an energetic, friendly, and customer-oriented team member to join our growing family. <br> <br>Responsibilities: <br>• Welcome and assist customers professionally <br>• Handle customer inquiries and provide product information <br>• Support sales activities and help achieve sales targets <br>• Process orders and payments <br>• Maintain store presentation and organization <br>• Handle phone calls and customer follow-ups

• You will assist in preparing and processing monthly payroll while ensuring accuracy and compliance. <br>• You will ensure proper administration of employee benefits and compensation. <br>• You will support internal and external audits related to payroll and C&B. <br>• You will prepare and analyze HR reports and dashboards. <br>• You will support compensation and benefits analysis, including salary benchmarking and data validation. <br>• You will assist in workforce planning and forecasting. <br>• You will monitor and ensure data accuracy within HR systems. <br>• You will contribute to HR digitalization initiatives and system improvements. <br>• You will generate insights to support management decision-making. <br>• You will maintain confidentiality and ensure data integrity at all times

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p><strong>The Company:</strong></p><br><p>Sucafina is the leading sustainable Farm to Roaster coffee company, with a family tradition in commodities that stretches back to 1905. Today, with more than 1,400 employees in 34 countries, we help stakeholders worldwide to find the perfect coffee solutions. We embed technology, innovation, and sustainability throughout the supply chain, creating shared value for all by Investing in Farmers, Caring for People, and Protecting Our Planet. For more information, visit www.sucafina.com.</p><br><p><strong>What are we looking for:</strong></p><br><p>We are looking for entrepreneurs, techies, passionate, eager to learn, humble, with a positive attitude and a high level of integrity People. Flexible and willing to take challenges, work and live in coffee-producing countries, People who want to build expertise and a career in the coffee business and are ready to go the extra mile.</p><br><p><strong>What we offer:</strong></p><br><p>We offer within our pleasant family environment, great opportunities to learn and grow, we offer challenges and exposure to multicultural environments, on-merit base compensation, and free coffee around the clock!</p><br><br>Job Description<br><p><strong>The Role:&nbsp;</strong></p><br><p>A program manager leads our finance program and acts as a&nbsp;strategic partner to the finance team. This role is crucial in defining&nbsp;the program timeline, scope, budget, and people management,&nbsp;while ensuring strategic alignment between IT and finance.</p><br><p><strong>Responsibilities of the role:</strong></p><br><ul><li>Define and manage the program timeline, scope, and budget.</li><li>Oversee the planning, execution, and delivery of finance projects.</li><li>Ensure all projects within the program are delivered on time, within scope, and within budget.</li><li>Act as a sparring partner to the finance team, providing strategic insights and support.</li><li>Facilitate alignment between IT and finance to ensure cohesive&nbsp;strategy and execution.</li><li>Identify and mitigate risks to program success.</li><li>Engage with key stakeholders to gather requirements and ensure their needs are met.</li><li>Communicate program status, issues, and successes to stakeholders and senior management.</li><li>Foster strong relationships with internal and external&nbsp;stakeholders.&nbsp;</li><li>Lead and mentor a team of project managers and other program&nbsp;staff.&nbsp;</li><li>Allocate resources effectively to ensure program success.&nbsp;</li><li>Promote a culture of continuous improvement and high&nbsp;performance.</li></ul><br>Qualifications<br><p><strong>Qualifications and Education:</strong></p><br><ul><li>​​​​​​​Bachelors degree in Finance,&nbsp;Business Administration, or a&nbsp;related field. MBA or relevant certification is a plus.</li><li>Minimum of 5 years within finance role (accounting, controlling,&nbsp;financial planning)</li><li>Minimum of 5 years of experience in program management,&nbsp;preferably within commodity sector.</li></ul><p><strong>Core Competences:</strong></p><br><ul><li>Leadership: Proven ability to lead and inspire teams.&nbsp;</li><li>Strategic Thinking: Ability to align program goals with&nbsp;organizational strategy.</li><li>Communication: Excellent verbal and written communication&nbsp;skills.</li><li>Problem-Solving: Strong analytical and problem-solving abilities.&nbsp;</li><li>Financial Acumen: Deep understanding of finance principles and practices.</li><li>Technical Proficiency: Familiarity with IT systems and their&nbsp;integration with finance.</li></ul><p><strong>Other Competences:</strong></p><br><ul><li>Good communication skills and willingness to work with people&nbsp;of varied cultures.</li></ul><p><strong>Languages:</strong></p><br><ul><li>Perfect spoken English, and the language of the area of&nbsp;operation (French, Spanish, Portuguese, Vietnamese)</li></ul><p><strong>Other requirement:&nbsp;</strong></p><br><ul><li>Require travelling&nbsp;</li><li>Require usage of Project management tools (Jira, Smartsheet)</li></ul><br>Additional Information<br><p><strong>KPI</strong></p><br><p><strong>Key results expected</strong></p><br><ul><li>Successful delivery of finance program within defined scope,&nbsp;timeline, and budget.&nbsp;</li><li>Enhanced strategic alignment between IT and finance&nbsp;departments.&nbsp;</li><li>Improved efficiency and effectiveness of finance operations.&nbsp;</li><li>High stakeholder satisfaction and engagement.&nbsp;</li><li>Development and retention of a high-performing program team.</li></ul><br><br> </div>

Reports To <br>General Manager/Managing Director/Owner <br>Job Summary <br> <br>The HR Supervisor is responsible for executing the day-to-day operations of the Human Resources department, ensuring that HR policies and procedures are implemented effectively and in compliance with labour laws and company standards. The role supervises HR activities including recruitment, onboarding, employee relations, performance management, attendance, training, payroll coordination, and HR administration while supporting organizational objectives. <br> <br>Key Responsibilities <br>• Supervise the daily operations of the HR department. <br>• Coordinate and oversee the recruitment and selection process. <br>• Manage employee onboarding, orientation, and probation follow-up. <br>• Maintain accurate employee records and HR documentation. <br>• Monitor attendance, leaves, overtime, and employee disciplinary actions. <br>• Ensure compliance with company policies, internal procedures, and applicable labour laws. <br>• Support the implementation of performance management processes, including appraisals and development plans. <br>• Coordinate employee training and development initiatives. <br>• Assist in developing and updating HR policies, SOPs, job descriptions, and organizational structures. <br>• Supervise payroll inputs, including attendance, leave balances, deductions, and overtime, ensuring accuracy before submission. <br>• Handle employee relations issues, grievances, and conflict resolution professionally and confidentially. <br>• Prepare HR reports and analyse workforce metrics for management review. <br>• Participate in HR projects and continuous improvement initiatives. <br>• Support internal and external audits by ensuring HR documentation is complete and compliant. <br> <br>Qualifications <br>• Bachelor's degree in Human Resources, Business Administration, or a related field. <br>• Professional HR certification (SHRM-CP, PHR, CIPD, or equivalent) is an advantage. <br> <br>Experience <br>• 4–6 years of progressive Human Resources experience. <br> <br>Knowledge <br>• Human Resources principles and best practices. <br>• Labor law and employment regulations. <br>• Recruitment and talent acquisition. <br>• Performance management systems. <br>• Payroll and attendance administration. <br>• Training and development. <br>• HR Information Systems (HRIS). <br>• Microsoft Office Suite (Excel, Word, PowerPoint). <br> <br>Skills & Competencies <br>• Leadership and people management. <br>• Strong communication and interpersonal skills. <br>• Problem-solving and conflict resolution. <br>• Planning and organizational skills. <br>• Time management and prioritization. <br>• Analytical thinking and attention to detail. <br>• Confidentiality and professional ethics. <br>• Decision-making and accountability. <br>• Coaching and mentoring. <br>• Ability to work under pressure and meet deadlines. <br> <br>Key Performance Indicators (KPIs) <br>• Time-to-fill vacancies. <br>• Employee turnover rate. <br>• Recruitment success rate. <br>• Attendance and leave reporting accuracy. <br>• Payroll input accuracy. <br>• Performance appraisal completion rate. <br>• Training completion rate. <br>• Employee satisfaction and engagement. <br>• HR audit compliance. <br>• Timely completion of HR reports and documentation

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a 4 Stars Hotel Front Desk Receptionist to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry.</p></div></section>

we are looking for a motivated and customer-focused Travel Agent to join our team. Previous experience in a travel agency or tourism industry is preferred. The ideal candidate should be passionate about travel, have excellent communication skills, and be able to provide professional service to clients. <br> <br>Responsibilities <br>Assist clients with planning and booking flights, hotels, tours, and travel packages. <br>Prepare customized travel itineraries and package offers. <br>Handle client inquiries and provide accurate travel information. <br>Make and manage flight and hotel reservations. <br>Follow up with clients before and after their trips. <br>Coordinate with airlines, hotels, suppliers, and tour operators. <br>Handle changes, cancellations, and travel-related issues professionally. <br>Meet sales targets and contribute to the growth of the agency. <br>Requirements <br>Previous travel agency or travel industry experience is preferred. <br>Good knowledge of flights, hotels, destinations, and travel procedures. <br>Excellent communication and customer-service skills. <br>Good sales and negotiation skills. <br>Ability to work under pressure and handle multiple bookings. <br>Good computer skills. <br>Knowledge of reservation systems such as Amadeus

The BIM Modeler supports the engineering and project teams in developing, coordinating, and maintaining accurate Building Information Models (BIM) for construction projects. This role is ideal for professionals with 2-4 years of experience looking to contribute to multidisciplinary MEP projects while working in a collaborative and technology-driven environment. <br> <br> <br>Key Responsibilities: <br>- Develop and maintain accurate BIM models for electrical or mechanical systems using industry-standard software. <br>- Produce coordinated 3D models, shop drawings, and construction documentation. <br>- Participate in BIM coordination and clash detection processes with multidisciplinary teams. <br>- Update BIM models throughout the project lifecycle to reflect design revisions and site changes. <br>- Ensure models comply with project BIM standards, company procedures, and client requirements. <br>- Coordinate with engineers, architects, and other stakeholders to resolve design and coordination issues. <br> <br> <br>Requirements: <br>- Bachelor's degree in Electrical or Mechanical Engineering. <br>- 2-4 years of experience as a BIM Modeler. <br>Strong knowledge of BIM software (e.g., Autodesk Revit (MEP), AutoCAD, Navisworks, BIM 360/Autodesk Construction Cloud). <br>- Familiarity with BIM standards, multidisciplinary coordination, and construction documentation

<p>We are looking for a highly organized, proactive, and intelligent Female Executive Assistant to support the CEO in managing daily business operations. The ideal candidate is a strong communicator with excellent English, exceptional organizational skills, and the ability to handle confidential information with professionalism.</p><p>We are looking for a highly organized, proactive, and intelligent Female Executive Assistant to support the CEO in managing daily business operations. The ideal candidate is a strong communicator with excellent English, exceptional organizational skills, and the ability to handle confidential information with professionalism.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Female candidate.</li><li>Excellent command of spoken and written English (mandatory).</li><li>Strong communication and interpersonal skills.</li><li>Highly organized with exceptional attention to detail.</li><li>Smart, proactive, quick learner, and able to solve problems independently.</li><li>Excellent administrative and multitasking skills.</li><li>Strong knowledge of Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.</li><li>Ability to work under pressure and prioritize multiple tasks.</li><li>Bachelor's degree in a related field is mandatory.</li><li>Previous experience as an Executive Assistant, Personal Assistant, or Administrative Assistant is preferred.</li><li>Professional and well-presented.</li><li>Trustworthy and discreet.</li><li>Positive attitude with a can-do mindset.</li><li>Strong work ethic and sense of ownership.</li><li>Excellent time management skills.</li></ul>

Key Responsibilities <br>• Lead, mentor, coach, and develop the Customer Support team, fostering a high-performance and customer-centric culture. <br>• Recruit, onboard, train, and evaluate Customer Support team members, ensuring continuous development and performance management. <br>• Oversee the day-to-day operations of the Customer Support Department, ensuring service quality, operational efficiency, and adherence to Service Level Agreements (SLAs). <br>• Manage complex client inquiries, complaints, and escalations, ensuring timely and professional resolution. <br>• Oversee customer support activities across all communication channels, including phone, email, live chat, WhatsApp, and CRM platforms. <br>• Supervise the onboarding process for both individual and corporate clients, ensuring completeness, accuracy, and compliance with internal procedures. <br>• Oversee KYC and AML reviews, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and ongoing monitoring in accordance with internal policies and applicable regulatory requirements. <br>• Ensure the timely preparation and submission of regulatory reports, questionnaires, and other reporting obligations required by regulatory authorities. <br>• Oversee payment operations, including client deposits, withdrawals, payment investigations, reconciliation support, and coordination with internal Finance and Operations teams. <br>• Coordinate with Compliance, Finance, Dealing, IT, and other internal departments to ensure the timely resolution of operational and client-related matters. <br>• Develop, maintain, and enforce customer support procedures, policies, and standard operating procedures (SOPs). <br>• Monitor customer support KPIs and operational metrics, including response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity. <br>• Prepare and present daily, weekly, monthly, quarterly, and ad hoc management reports covering customer support performance, onboarding statistics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other operational metrics. <br>• Conduct quality assurance reviews of customer interactions and provide regular coaching and feedback to maintain high service standards. <br>• Maintain accurate records and ensure the confidentiality and integrity of client information in accordance with company policies and regulatory requirements. <br>• Support internal and external audits by providing documentation, reports, and operational information as required. <br>• Perform any other duties reasonably assigned by senior management

Position Summary: <br> <br>Responsible for delivering high customer service quality to OMT customers and agents, analysing their needs and keeping them abreast of OMT services. Accountable for ensuring high customer satisfaction by providing prompt, efficient and courteous service to OMT customers & agents through solving their cases, answering their queries, participating in surveys and reporting problems to concerned departments. <br> <br> <br> <br>Primary Duties and Responsibilities: <br> <br>Agent & Customer Relationship Management: <br> <br>Handles incoming calls from customers with high professionalism by resolving their problems, answering their questions or providing them with information following Contact Center procedures <br>Analyses and evaluates agents/ customers’ requests; gathers needed data and case details and reports or escalates case to the concerned department by email when needed <br>Follows up on agents/ customers’ cases and provides them back with updates on their case when needed <br>Maintains accurate records and profiles for all agents/ customers and their cases whether seeking for information or submitting a complaint; updates system continuously along with case status <br>Updates and maintains database and ensures data integrity and accuracy <br>Engages and handles Customers’ inquiries via live messaging <br>Supports in incoming cases management <br> <br> <br>Knowledge, Skills, and Abilities <br> <br>Qualifications: <br> <br>University Degree in Business Administration, Marketing, Public Relations or equivalent (can be in progress) <br> <br> <br>Technical Skills: <br> <br>Proficiency in English and Arabic; French is a plus <br>Proficiency in Microsoft Office <br>Experience in customer service or any related field <br> <br> <br>Relevant Experience: <br> <br>1 - 3 years <br> <br>Working hours: <br>flexibility in working hours is needed <br> <br>Key Behavioral Competencies <br> <br>Excellent customer service skills <br>Excellent interpersonal skills <br>Ability to work on own initiatives <br>High level of ethics and compliance <br>Ability to communicate properly and professionally <br>Ability to build and maintain positive relationships <br>Excellent organizational skills and attention to detail