Operation Specialist Jobs in Lebanon

Location: Achrafieh| Type: Full-time | Department: Finance / Billing <br>About the Role <br>We're looking for a detail-minded Billing Officer to manage supplier invoice registration and keep our billing records accurate, on time, and compliant. <br>Key Responsibilities <br>• Billing operations: Register and control incoming supplier invoices. Check them against provisioned amounts, supporting documents, and deadlines. Set up and validate new customer and supplier accounts. <br>• Supplier communication: Clarify and resolve pending issues. Follow up on supplier disputes. <br>• Collaboration: Work with Accounting, Accounts Payable, Operations, and other teams to fix invoice issues quickly. <br>• Reporting and data: Prepare regular reports on registered invoices, pending items, discrepancies, and disputes. Keep records accurate and well filed. <br>• Process improvement: Suggest ways to simplify and automate invoice registration. Support new tools, systems, and projects. <br>• Quality and compliance: Follow internal policies, ISO 9001, and fiscal and accounting standards. Support internal and external audits. <br>Send your cv to farahjoelle@outlook.com

<p>Lead and manage all hotel IT operations, including infrastructure, networks, servers, business applications, telecommunications, and end-user support. Ensure the availability, security, and performance of all IT systems to support seamless hotel operations. Develop and implement IT strategies, policies, and procedures aligned with business objectives. Oversee cybersecurity measures, data protection, system backups, disaster recovery, and business continuity planning. Manage hotel technology systems, including Property Management Systems (PMS), Point of Sale (POS), guest internet services, and other operational platforms. Plan, manage, and monitor the IT budget, technology investments, and vendor contracts. Lead IT projects, system upgrades, and new technology implementations. Collaborate with department leaders to identify technology solutions that improve operational efficiency and the guest experience. Ensure compliance with company policies, industry standards, and local regulatory requirements related to information security and data privacy. Recruit, coach, and develop the IT team while fostering a culture of innovation, service excellence, and continuous improvement.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.</li><li>Minimum of 6 10 years of progressive IT experience, including 2 5 years in a leadership role within the hospitality industry.</li><li>Strong knowledge of hotel technology systems, networking, cybersecurity, cloud services, and IT infrastructure.</li><li>Experience managing Property Management Systems (PMS), Point of Sale (POS), and other hospitality applications.</li><li>Proven experience in project management, vendor management, budgeting, and strategic planning.</li><li>Excellent leadership, analytical, problem-solving, and communication skills.</li><li>Ability to manage multiple priorities in a fast-paced, multicultural environment.</li><li>Previous experience with an international hotel brand is an advantage.</li></ul>

<p><b>Key Responsibilities</b></p><ul><li>Lead, mentor, coach, and develop the Customer Support team, fostering a high-performance and customer-centric culture.</li><li>Recruit, onboard, train, and evaluate Customer Support team members, ensuring continuous development and performance management.</li><li>Oversee the day-to-day operations of the Customer Support Department, ensuring service quality, operational efficiency, and adherence to Service Level Agreements (SLAs).</li><li>Manage complex client inquiries, complaints, and escalations, ensuring timely and professional resolution.</li><li>Oversee customer support activities across all communication channels, including phone, email, live chat, WhatsApp, and CRM platforms.</li><li>Supervise the onboarding process for both individual and corporate clients, ensuring completeness, accuracy, and compliance with internal procedures.</li><li>Oversee KYC and AML reviews, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and ongoing monitoring in accordance with internal policies and applicable regulatory requirements.</li><li>Ensure the timely preparation and submission of regulatory reports, questionnaires, and other reporting obligations required by regulatory authorities.</li><li>Oversee payment operations, including client deposits, withdrawals, payment investigations, reconciliation support, and coordination with internal Finance and Operations teams.</li><li>Coordinate with Compliance, Finance, Dealing, IT, and other internal departments to ensure the timely resolution of operational and client-related matters.</li><li>Develop, maintain, and enforce customer support procedures, policies, and standard operating procedures (SOPs).</li><li>Monitor customer support KPIs and operational metrics, including response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity.</li><li>Prepare and present daily, weekly, monthly, quarterly, and ad hoc management reports covering customer support performance, onboarding statistics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other operational metrics.</li><li>Conduct quality assurance reviews of customer interactions and provide regular coaching and feedback to maintain high service standards.</li><li>Maintain accurate records and ensure the confidentiality and integrity of client information in accordance with company policies and regulatory requirements.</li><li>Support internal and external audits by providing documentation, reports, and operational information as required.</li><li>Perform any other duties reasonably assigned by senior management.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Saint George Medical Center is committed to providing high-quality healthcare to the community in an environment of compassion, equity, and continuous development. It aims to be a leading, academically-driven healthcare facility delivering comprehensive, individual-centered care.</p><p>SGMC is currently recruiting a skilled Night Shift Laboratory Technician to perform routine and urgent laboratory tests, manage sample handling, operate and maintain lab equipment, and support Blood Bank operations. The ideal candidate ensures accurate results, adheres to safety standards, and helps maintain smooth laboratory operations during night hours.</p><p>Key Responsibilities:</p><ul><li>Perform routine and STAT laboratory tests with accurate sample handling.</li><li>Verify results and promptly report critical values.</li><li>Operate and maintain laboratory equipment, including running calibrations and daily quality controls.</li><li>Perform phlebotomy for emergency and inpatient requests as needed.</li><li>Monitor reagent levels, temperatures, logs, and expiry dates.</li><li>Adhere to safety standards and maintain a clean work environment.</li><li>Prepare the laboratory for morning handover and complete any pending records or tests.</li><li>Perform Blood Bank responsibilities during the night shift, including processing samples, issuing blood products, and completing required testing</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>BS degree in Medical Laboratory Technology or Clinical Laboratory Science</li><li>Minimum 1 2 years of laboratory experience.</li><li>Familiarity with Blood Bank operations is a plus</li><li>Having the work license from MOPH.</li><li>Good observation skills and attention to details </li><li>Use scientific Methods to save problems</li><li>Good communication skills for reporting results and collaborating with staff</li><li>Time management and ability to work independently during night shifts</li><li>Knowledge of safety standards, infection control, and proper documentation</li><li>Possess good command of Arabic, English and/or French</li></ul><p></p></section>

Key Responsibilities <br>Coffee Shop Operations <br>• Manage the day-to-day operations of Kahawa coffee shops across all locations. <br>• Ensure consistent product quality, service standards, cleanliness, presentation, and customer experience. <br>• Establish and maintain operating procedures and service standards. <br>• Conduct regular branch visits and ensure operational issues are addressed promptly. <br>• Ensure equipment, coffee machines, kitchen equipment, and facilities are properly maintained. <br>Sales & Business Development <br>• Develop initiatives to increase customer traffic, average spending, and overall sales. <br>• Monitor branch sales performance and identify opportunities for improvement. <br>• Support promotions, new products, seasonal offers, and customer-engagement initiatives. <br>• Develop opportunities for corporate customers, catering, delivery, and other additional revenue channels. <br>• Monitor competitors and market trends within Lubumbashi. <br>Manpower Management <br>• Manage baristas, cashiers, service staff, kitchen employees, supervisors, and other coffee-shop personnel. <br>• Prepare manpower schedules according to operational requirements. <br>• Train and coach employees on customer service, product knowledge, selling techniques, hygiene, and operational standards. <br>• Monitor employee performance, attendance, productivity, and discipline. <br>• Build a strong service-oriented culture across Kahawa locations. <br>Procurement & Inventory <br>• Coordinate purchasing of coffee, food ingredients, packaging, beverages, consumables, and operating supplies. <br>• Maintain appropriate inventory levels while minimizing shortages, waste, and overstocking. <br>• Monitor suppliers, purchasing prices, product quality, and delivery performance. <br>• Control stock movements, wastage, expiry, and consumption. <br>Cost & Financial Control <br>• Monitor sales, food and beverage costs, labor costs, wastage, and operational expenses. <br>• Work toward improving profitability at both branch and overall business level. <br>• Monitor cash-control procedures and ensure proper reconciliation of daily sales. <br>• Prepare and review operational and sales reports. <br>Customer Experience <br>• Ensure customers receive professional, welcoming, and consistent service. <br>• Handle customer complaints and ensure appropriate corrective actions. <br>• Develop initiatives to increase customer loyalty and repeat business. <br>• Maintain the image and positioning of Kahawa as a quality coffee-shop brand in Lubumbashi. <br>Education & Experience <br>• Bachelor's degree or relevant professional qualification in Hospitality Management, Business Administration, Food & Beverage Management, or related field preferred. <br>• Preferably 5+ years of experience in coffee shops, restaurants, cafés, bakery cafés, or food & beverage operations. <br>• Previous experience managing multiple locations or branches is strongly preferred. <br>• Experience in purchasing, inventory management, manpower planning, and sales development is highly desirable. <br>• Previous experience in Africa or multicultural environments would be an advantage. <br>Knowledge & Skills <br>• Strong coffee-shop / restaurant operations knowledge. <br>• Strong people-management and leadership capability. <br>• Good understanding of food and beverage cost control. <br>• Strong purchasing and inventory-management skills. <br>• Commercial mindset with focus on sales growth and profitability. <br>• Strong customer-service orientation. <br>• Ability to analyze operational and sales performance. <br>• Hands-on problem-solving capability. <br>• Ability to work independently and manage several locations simultaneously. <br>• Good communication and interpersonal skills. <br>• French and/or English proficiency appropriate for the Lubumbashi operating environment

Job Description <br> <br>Position Summary <br> <br>We are looking for a Sales Manager to manage and grow a business unit, with responsibility for sales, operations, team leadership, client management, and financial performance. <br> <br>The successful candidate will be responsible for generating sales, increasing revenue, maintaining strong client relationships, managing and developing the team, and ensuring the profitability and smooth operation of the business unit. <br> <br>Job Responsibilities: <br>- Drive sales and achieve monthly and annual sales targets. <br>- Handle sales opportunities from initial enquiry through to conversion, including phone calls, follow-ups, presentations, and in-person meetings. <br>- Follow up on leads and opportunities and maintain accurate and up-to-date CRM records. <br>Increase revenue, client retention, and overall profitability. <br>- Manage the day-to-day operation of the business unit and ensure consistently high service standards. <br>- Lead, motivate, train, and develop the team and manage performance against agreed KPIs. <br>- Recruit and maintain a strong, balanced, and customer-focused team. <br>- Build strong relationships with clients, understand their needs, and ensure a high level of customer satisfaction. <br>- Handle client concerns, renewals, and terminations, with a focus on retaining and growing existing business. <br>- Monitor and manage the business unit’s P&L, revenue, costs, collections, and profitability. <br>- Follow up on outstanding client payments and ensure accurate billing and account records. <br>- Ensure contracts, CRM records, and other administrative records are accurate and up to date. <br>- Coordinate with Head Office, IT, suppliers, building management, and other relevant parties to ensure smooth operations. <br>Monitor the local business and commercial market, including competitors and market developments. <br>- Attend networking and business events to build relationships and generate new business opportunities. <br>- Ensure all company systems, procedures, policies, and service standards are followed. <br>- Report regularly to senior management on sales, financial performance, operations, team performance, and business development. <br>- Take full ownership of the performance and profitability of the assigned business unit. <br> <br> <br>Requirements: <br> <br>- Bachelor’s degree in Business, Management, Marketing, or a related field is preferred. <br>- 5+ years of relevant experience in sales, business development, operations, branch management, hospitality, commercial real estate, or a similar customer-focused environment. <br>- Proven experience in managing sales targets, customer relationships, and a sales-driven team. <br>- Strong commercial and business management skills, with an understanding of P&L, revenue, costs, profitability, and performance KPIs. <br>- Experience managing or leading a team, including recruitment, training, motivation, and performance management. <br>- Strong customer service and relationship-building skills. <br>- Excellent sales, negotiation, presentation, and communication skills. <br>- Fluent in English, both written and spoken. <br>- Strong organisational and time-management skills, with the ability to manage multiple priorities. <br>- Proactive, confident, positive, and results-oriented personality with a strong commercial mindset. <br>- Strong problem-solving and decision-making abilities. <br>- Professional presentation and excellent interpersonal skills. <br>- Proficiency in CRM systems and standard business software. <br>- Ability to work in a fast-paced, target-driven environment and take full responsibility for business performance

<p>Lead and oversee all Front Office operations, including Reception, Guest Relations, Concierge, Bell Desk, Spa and Duty Management. Ensure a seamless guest journey from arrival to departure while maintaining the highest levels of guest satisfaction. Develop and implement strategies to enhance service quality, operational efficiency, and guest loyalty. Monitor daily operations, room inventory, occupancy, and guest feedback to optimize performance. Collaborate closely with Housekeeping, Reservations, Sales, Revenue Management, and other departments to ensure smooth hotel operations. Handle guest concerns and service recovery promptly and professionally. Prepare and manage departmental budgets, forecasts, and expenses while achieving financial and operational objectives. Ensure compliance with company policies, local regulations, and health and safety requirements. Analyze operational reports and key performance indicators to identify opportunities for continuous improvement. Recruit, train, coach, and develop the Front Office team, fostering a culture of excellence, teamwork, and guest-centric service.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field. Minimum 8 10 years of progressive Front Office experience, including at least 2 years in a senior leadership role within the hospitality industry. Experience in a luxury or internationally recognized hotel brand is preferred. Strong knowledge of Front Office operations, guest service, revenue management principles, and hotel property management systems. Proven leadership, team development, and problem-solving abilities. Excellent communication, interpersonal, and organizational skills. Proficiency in Microsoft Office and hotel property management systems (PMS).</p>

<p>Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p><p>About the Role The Finance Integrations Lead plays a key leadership role in onboarding newly acquired companies onto Valsoft s centralized Oracle NetSuite ERP and connected financial tools. This individual is responsible for owning and executing complete migration projects, from discovery to post-go-live, with minimal oversight. Reporting directly to the Group Head of Finance, the Finance Integrations Lead ensures the successful transition of legacy ERP systems and financial operations into the group-standard environment, maintaining data integrity, compliance, and alignment with Valsoft s global finance processes.</p><p>Key Responsibilities: Lead end-to-end migration projects for newly acquired companies, including legacy ERP data migration and system configuration. Conduct discovery sessions to understand current-state processes and design future-state configurations within Oracle NetSuite and connected tools. Create and manage project plans, timelines, risks, and deliverables, ensuring on-time and high-quality execution. Coordinate the migration of chart of accounts, vendors, customers, transactions, and ledger balances from legacy ERPs into NetSuite. Lead configuration and deployment of core modules within NetSuite (e.g., GL, AP, AR, Fixed Assets, Bank Recs, etc.). Standardize financial processes across acquired entities to align with group policies and reporting standards. Collaborate with accounting and finance teams to ensure business readiness for go-live and support month-end close activities post-migration. Serve as the primary point of contact for project stakeholders, including acquired company finance teams, internal technical resources, and group leadership. Present regular updates and recommendations to the Group finance and senior leadership. Document system configurations, process flows, and migration procedures for knowledge transfer and audit purposes. Contribute to the refinement of deployment methodologies and onboarding playbooks to drive scalability and efficiency.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Accounting, Finance, Information Systems, or a related field. CPA designation is a strong asset. 4+ years of experience in ERP migration, financial systems implementation, or post-merger integration. Hands-on experience with Oracle NetSuite (or equivalent ERP) including system configuration and data migration. Strong understanding of finance and accounting processes including multi-entity, intercompany, consolidation, and reporting structures. Proven ability to manage complex projects independently and communicate effectively with both technical and non-technical stakeholders. Detail-oriented with excellent analytical and organizational skills. Nice To Have: Experience with enterprise integration platforms or middleware. Knowledge of EDI (AS2/OpenAS2) and e-commerce integrations (punchouts, order feeds, inventory updates). Familiarity with monitoring/logging tools (e.g., ELK, Kibana, Papertrail). Experience automating operational tasks and system maintenance.</p>

Job Description: Senior Accountant <br>Department: Accounting/Finance <br>Reports To: Accounting/Finance Manager <br>Supervises: Junior Accountants and Accounts Staff <br>Location: Keserwan Lebanon <br>Job Purpose <br>Lead day-to-day accounting operations, ensure accurate financial reporting, oversee vessel and corporate accounting, maintain compliance with accounting standards and maritime industry requirements, and support management decision-making. <br>Key Responsibilities <br>• Oversee general ledger, reconciliations and month-end close. <br>• Review journals and accounting entries. <br>• Prepare monthly, quarterly and annual financial statements. <br>• Monitor vessel operating expenses and voyage accounts. <br>• Supervise accounts payable, receivable and cash management. <br>• Ensure compliance with IFRS, tax and statutory requirements. <br>• Coordinate external audits and prepare audit schedules. <br>• Support budgeting, forecasting and financial analysis. <br>• Maintain internal controls and recommend process improvements. <br>• Coach and supervise junior finance staff. <br>Qualifications <br>• Bachelor's degree in Accounting, Finance or related discipline. <br>• Professional qualification (ACCA, CPA or CMA) preferred. <br>• 5–8 years' accounting experience, preferably within shipping or maritime. <br>Skills & Competencies <br>• Strong knowledge of IFRS and financial reporting. <br>• Advanced Excel and ERP/accounting systems skills. <br>• People management, analytical and problem-solving abilities. <br>• High attention to detail and communication skills

???? **RECRUITMENT NETWORK IS HIRING!** <br> <br>**FINANCIAL CONTROLLER – 5★ HOTEL** <br> <br>Recruitment Network is looking for an experienced **Financial Controller** to join a prestigious hotel operation in **Beirut, Lebanon**. <br> <br>???? Minimum **7 years of experience in the hotel industry** <br>???? Strong background in **hotel finance & accounting** <br>???? Experience in financial reporting, budgeting & forecasting <br>???? Strong knowledge of hotel accounting operations and controls <br>???? Proven leadership and analytical skills <br>???? Excellent attention to detail and financial accuracy <br> <br>???? **Location:** Beirut, Lebanon <br>???? **Apply:** [wakedmarc8@gmail.com](mailto:wakedmarc8@gmail.com)

<p>Liban Lait S.A.L. is looking for an experienced LWR Supervisor to oversee the daily operation, monitoring, and performance of our Liquid Waste Recovery (LWR) system at the dairy farm.</p><p>Key Responsibilities:</p><ul><li>Supervise daily LWR operations and operators.</li><li>Monitor treatment performance, flow rates, tank levels, pH, TSS, TDS, and water recovery.</li><li>Ensure proper operation of pumps, mixers, filters, dosing systems, presses, and related equipment.</li><li>Manage chemical dosing, consumption, and safe handling.</li><li>Conduct daily equipment inspections and coordinate maintenance activities.</li><li>Identify operational issues and perform basic troubleshooting.</li><li>Maintain accurate operational and maintenance records.</li><li>Ensure compliance with SOPs, safety procedures, and environmental requirements.</li><li>Train and guide operators on proper system operation and safety.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Technical diploma with strong practical experience in wastewater treatment.</p><p>Experience in wastewater/water treatment, industrial utilities, dairy/food &amp; beverage wastewater, agricultural waste, or liquid waste recovery.</p><p>Hands-on knowledge of wastewater treatment equipment and processes.</p><p>Practical understanding of pumps, piping, chemical dosing, filtration, clarification, solid-liquid separation, and Reverse Osmosis (RO).</p><p>Strong supervisory, problem-solving, and organizational skills.</p>

Operations Management <br>Oversee the daily operations of the restaurant to ensure smooth and efficient service. <br>Ensure full compliance with company policies, SOPs, service standards, and operational procedures. <br>Monitor service quality and guest satisfaction, taking immediate corrective action when necessary. <br>Coordinate effectively with kitchen, bar, reservations, and support departments to ensure seamless operations. <br>Conduct regular operational inspections and audits. <br>Leadership & Team Management <br>Lead, motivate, coach, and develop restaurant employees and supervisors. <br>Foster a culture of accountability, teamwork, professionalism, and continuous improvement. <br>Conduct daily briefings and regular operational meetings. <br>Manage employee schedules and ensure adequate staffing levels. <br>Monitor attendance, punctuality, grooming, and overall discipline. <br>Participate in recruitment, onboarding, training, and performance management processes. <br>Guest Experience <br>Ensure the highest standards of hospitality and customer service. <br>Handle guest complaints and concerns professionally and efficiently. <br>Monitor guest feedback and implement improvement plans. <br>Develop initiatives to enhance guest satisfaction and loyalty. <br>Sales & Business Development <br>Drive sales growth through upselling, promotions, and guest engagement initiatives. <br>Monitor sales performance and identify opportunities to increase revenue. <br>Support the implementation of marketing campaigns and promotional activities. <br>Develop strategies to attract new customers and increase repeat business. <br>Financial Management <br>Monitor and manage the restaurant's profitability and operational costs. <br>Control labor costs, food costs, beverage costs, and operating expenses. <br>Review daily sales reports and operational KPIs. <br>Ensure proper cash handling procedures and compliance with financial controls. <br>Assist in budgeting and forecasting activities. <br>Food Safety & Quality Assurance <br>Ensure compliance with food safety regulations, HACCP standards, and hygiene requirements. <br>Monitor food quality, presentation standards, and consistency. <br>Conduct regular food tastings and quality checks. <br>Ensure cleanliness and sanitation standards are maintained throughout the restaurant. <br>Inventory & Cost Control <br>Monitor inventory levels and stock management processes. <br>Ensure proper receiving, storage, and stock rotation procedures. <br>Minimize waste, losses, and inventory discrepancies. <br>Ensure compliance with portion control and recipe standards. <br>Reporting & Administration <br>Prepare and submit operational reports to management. <br>Monitor KPIs and develop action plans to improve performance. <br>Maintain accurate operational records and documentation. <br>Communicate effectively with senior management regarding operational needs and challenges

<p>About the Opportunity</p><p>On behalf of a confidential client a well-established healthcare organization with regional operations spanning Lebanon and the Kingdom of Saudi Arabia we are seeking an experienced Chief Financial Officer to lead the finance function and support the company's regional growth strategy across both markets.</p><p>Key Responsibilities</p><ul><li>Oversee all financial operations across Lebanon and KSA healthcare entities (hospitals, clinics, or medical service lines, as applicable)</li><li>Develop and execute financial strategy aligned with expansion and capital investment plans (e.g., new facilities, equipment, licensing)</li><li>Manage relationships with banks, auditors, regulators, insurers/payers, and investors in both markets</li><li>Lead budgeting, forecasting, and risk management, with attention to healthcare-specific revenue cycle and reimbursement risk</li><li>Ensure compliance with local statutory, tax, and healthcare-sector regulatory requirements in both jurisdictions</li><li>Provide strategic financial guidance to the CEO and Board on growth, M&amp;A, or facility expansion opportunities</li></ul><p>Confidentiality Note</p><p>This is a confidential search. Company details will be disclosed to shortlisted candidates following an initial screening.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 10 15 years of progressive finance leadership experience, including at least 3 5 years in a senior finance role within the Kingdom of Saudi Arabia (KSA), ideally within healthcare, hospital groups, pharma, or medical services</p><p>Proven track record managing finance operations across MENA markets, ideally with cross-border exposure between KSA and Lebanon</p><p>Strong understanding of healthcare-sector financial dynamics: payer/insurance reimbursement cycles, medical inventory and capital equipment financing, and hospital/clinic cost structures</p><p>Familiarity with Saudi healthcare regulatory bodies (e.g., CHI/Council of Health Insurance, SFDA-related financial compliance) and Zakat/VAT requirements</p><p>Experience with financial restructuring, treasury management, and multi-currency operations (Lebanese pound/USD dynamics)</p><p>Strong background in FP&amp;A, audit, compliance, and investor/board reporting for a regulated healthcare entity</p><p>CPA, CMA, ACCA, or equivalent professional certification preferred</p><p>Fluent in English and Arabic; French is a plus</p>

FMCG company is looking for 2 positions: <br>Outdoor sales for North- Beirut & Keserwan areas . Please contact/whatsapp 70544702 & please mention "Grace Antoun" as your reference when applying <br>& looking for female assistant sales coordinator to follow daily sales operation for Bchamoun office . Please contact/whatsapp 71046874 & please mention "Grace Antoun" as your reference when applying

<p>Welcome members and visitors with a friendly, professional, and positive attitude. Manage member check-ins, appointments, and daily front desk operations efficiently. Respond to phone calls, emails, WhatsApp messages, and member inquiries promptly and professionally. Present and promote gym memberships, services, and ongoing promotions. Generate new memberships and contribute to achieving monthly sales targets. Process payments and maintain accurate financial and client records. Update member information and ensure data accuracy within internal systems. Maintain a clean, organized, and welcoming reception area. Build strong relationships with members to enhance satisfaction and retention. Support daily gym operations and contribute to a positive team environment.</p>

• Welcome members and visitors with a friendly, professional, and positive attitude. <br>• Manage member check-ins, appointments, and daily front desk operations efficiently. <br>• Respond to phone calls, emails, WhatsApp messages, and member inquiries promptly and professionally. <br>• Present and promote gym memberships, services, and ongoing promotions. <br>• Generate new memberships and contribute to achieving monthly sales targets. <br>• Process payments and maintain accurate financial and client records. <br>• Update member information and ensure data accuracy within internal systems. <br>• Maintain a clean, organized, and welcoming reception area. <br>• Build strong relationships with members to enhance satisfaction and retention. <br>• Support daily gym operations and contribute to a positive team environment

• Minimum 15 years of experience in Gym Management <br>• Strong experience in managing gym operations and teams <br>• Relevant training/fitness certifications required <br> <br>???? Location: Broumana

Position Overview <br> <br>We are looking for an experienced and motivated Restaurant Manager to oversee the daily operations of our restaurant in Ashrafieh. The ideal candidate will have strong leadership skills, excellent customer-service standards, and solid experience in restaurant operations. <br> <br>Key Responsibilities <br>Manage the restaurant’s daily operations and ensure smooth service. <br>Lead, train, schedule, and motivate front-of-house and back-of-house teams. <br>Maintain high standards of food quality, service, cleanliness, and presentation. <br>Ensure an exceptional guest experience and handle customer feedback professionally. <br>Monitor daily sales, cash handling, expenses, and operational performance. <br>Control food, beverage, and labor costs and minimize waste. <br>Manage inventory, ordering, stock levels, and supplier relationships. <br>Ensure compliance with health, safety, hygiene, and food-safety standards. <br>Coordinate with the kitchen and service teams to maintain efficient operations. <br>Prepare staff schedules and ensure adequate staffing during peak hours. <br>Monitor staff performance and provide coaching and feedback. <br>Assist with promotions, events, and initiatives to increase sales and customer retention. <br>Prepare daily and periodic operational reports for management/ownership. <br>Ensure the restaurant is properly opened and closed according to company procedures. <br>Requirements <br>3+ years of experience in restaurant or hospitality management. <br>Strong leadership and team-management skills. <br>Excellent communication and customer-service abilities. <br>Good knowledge of restaurant operations, inventory, and cost control. <br>Ability to work efficiently under pressure in a fast-paced environment. <br>Strong organizational and problem-solving skills. <br>Professional appearance and positive attitude. <br>Fluency in Arabic and English; French is a plus. <br>Familiarity with POS systems and basic reporting tools. <br>Availability to work flexible hours, including evenings, weekends, and holidays. <br>What We Offer <br>Competitive salary based on experience. <br>Performance-based incentives. <br>Professional and dynamic working environment. <br>Opportunities for growth and career development. <br>Staff benefits according to company policy. <br> <br>Location: Ashrafieh, Beirut, Lebanon <br>Position: Full-Time

Job Scope: the Control room technician is responsible to monitor and operate control systems, including building management systems (BMS), fire alarm control panels (FACP), SCADA and other critical infrastructure systems. In addition the control room technician should ensure safe, efficient and compliant functioning of technical systems through real-time monitoring, emergency response and coordination with maintenance and operational teams. <br> <br>Keu activities and responsibilities: <br>System Monitoring and Operation <br>• Continuously monitor BMS software and FACP systems for alarms, irregularities, and operational data <br>• Report and escalate emergency situations or technical issues related to fire, MV (Medium Voltage), elevators, plumbing, HVAC, and other building systems to the Control Room Team Leader and relevant teams <br>• Ensure accurate backup and achieving system data and logs across BMS, FACP, and metering systems <br> <br>Energy Efficiency and Control <br>• Implement energy-saving measures via the BMS as directed, ensuring changes are controlled, recorded, and verified <br>• Coordinate closely with the Team Leader to ensure proper execution and documentation of these initiatives <br> <br>Reporting and Documentation <br>• Maintain accurate and detailed logs of all interventions, alarms, and adjustments made through the BMS and related systems <br>• Generate statistical reports and summaries on BMS activities, energy usage, and performance metrics <br>• Keep up-to-date equipment history records in the system to support preventive and corrective maintenance plans <br> <br>Emergency and Incident Management <br>• Maintain high alertness to technical emergencies, particularly involving life safety or critical infrastructure <br>• Support emergency response efforts, ensuring that relevant departments and external responders are informed and able to act swiftly <br> <br>Compliance and Quality Control <br>• Identify and report non-compliance with operational standards or system irregularities to the team leader or related parties <br>• Propose recommendations to address inefficiencies, procedural gaps, or recurring technical issues <br> <br>Process Improvement <br>• Participate in control room workflow reviews and suggest enhancements to system operations, monitoring processes, or data handling practices <br>• Contribute to ongoing efforts to improve system uptime, alarm accuracy, and operational efficiency. <br> <br>Stakeholders Relationship <br>• Maintain strong relationships with internal departments and ensure constant cooperation for successful initiatives <br>• Work closely and positively with other technicians, supervisors, and other departments to coordinate maintenance activities and resolve issues <br> <br>Others <br>• Stay up to date with the latest development and best practices in the technical field and implement the newest techniques <br>• Ensure compliance with the authority matrix, code of conduct and HR policies <br>• Perform other technical duties relating to plumbing, HVAC, safety and general services in case of emergency <br>• Perform other job-related duties as assigned and based on business need

<p>A global leader in online trading is looking for a Customer Support Manager to join their team in Beirut, Lebanon. The Customer Support Manager is responsible for overseeing and directing the Customer Support Department, ensuring the delivery of outstanding service to clients while adhering to internal policies and regulatory standards. This role manages the department s daily activities, including customer support, client onboarding, KYC and AML processes, payment operations, regulatory reporting, and the handling of escalated client issues. In close collaboration with internal stakeholders, the Customer Support Manager plays a critical role in improving the overall client experience, driving operational efficiency, ensuring compliance, and supporting the company s growth objectives.</p><p>Responsibilities</p><ul><li>Lead, guide, coach, and develop the Customer Support team, promoting a high-performing and customer-focused environment.</li><li>Handle recruitment, onboarding, training, and performance evaluation of Customer Support staff, ensuring continuous growth and effective performance management.</li><li>Supervise the daily operations of the Customer Support Department, ensuring high service standards, efficiency, and compliance with Service Level Agreements (SLAs).</li><li>Address complex client queries, complaints, and escalations, ensuring prompt and professional resolution.</li><li>Oversee customer support functions across all communication channels, including phone, email, live chat, WhatsApp, and CRM systems.</li><li>Manage the onboarding process for both individual and corporate clients, ensuring accuracy, completeness, and compliance with internal procedures.</li><li>Supervise KYC and AML processes, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and continuous monitoring, in line with internal policies and regulatory requirements.</li><li>Ensure the accurate and timely preparation and submission of regulatory reports, questionnaires, and other required filings to authorities.</li><li>Oversee payment-related operations, including deposits, withdrawals, payment investigations, reconciliation support, and coordination with Finance and Operations teams.</li><li>Collaborate with Compliance, Finance, Dealing, IT, and other departments to ensure efficient resolution of operational and client-related issues.</li><li>Establish, update, and enforce customer support policies, procedures, and standard operating procedures (SOPs).</li><li>Track and analyze customer support KPIs and operational metrics such as response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity.</li><li>Prepare and deliver daily, weekly, monthly, quarterly, and ad hoc reports covering customer support performance, onboarding metrics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other key indicators.</li><li>Conduct quality assurance checks on customer interactions and provide ongoing coaching and feedback to uphold service excellence.</li><li>Maintain precise records and ensure the confidentiality and security of client information in line with company policies and regulatory standards.</li><li>Assist with internal and external audits by providing required documentation, reports, and operational data.</li><li>Carry out any additional duties as assigned by senior management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Finance, Management, or a related discipline.</p><p>At least 6 years of experience in Customer Support, Client Operations, or Customer Success within the financial services sector, including a minimum of 5 years in a managerial role.</p><p>Prior experience within Forex companies is essential.</p><p>Solid understanding of regulatory frameworks and compliance requirements of FSA, SCA, CMA, and other relevant authorities.</p><p>Experience in preparing regulatory reports, questionnaires, and management reports.</p><p>Strong knowledge of trading platforms such as MT4 and MT5.</p><p>Hands-on experience with CRM and customer support systems (e.g., FXBO, Zendesk, Freshdesk, Salesforce).</p><p>Familiarity with financial markets and trading terminology is a plus.</p><p>Excellent verbal and written communication skills in both Arabic and English.</p><p>Skills &amp; Competencies</p><ul><li>Leadership and team management</li><li>Strong decision-making and problem-solving abilities</li><li>Excellent organizational and time management skills</li><li>Effective written and verbal communication</li><li>Customer relationship management expertise</li><li>Conflict resolution and complaint handling</li><li>Analytical mindset with strong reporting skills</li><li>High attention to detail and accuracy</li><li>Ability to perform under pressure and meet regulatory deadlines</li><li>Knowledge of KYC, AML, and compliance standards</li><li>Proficiency in CRM systems and Microsoft Office tools</li><li>Strong sense of integrity, professionalism, and confidentiality</li></ul>