Shipping representative Jobs - Beirut Lebanon
341 Jobs Found
Confidential
Lebanon - Beirut
<p><h4>Description</h4>
<p>Mindrift is looking for skilled bot developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project and build conversational bots and messaging-platform integrations within our hybrid AI + human environment. In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.</p>
<h4>What we do</h4>
<p>The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of generative AI by tapping into real-world expertise from across the globe.</p>
<h4>About the role</h4>
<p>This is a freelance role for a Tendem project. As a bot developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.</li>
<li>Design and implement conversational flows, dialogue state, and fallback handling.</li>
<li>Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.</li>
<li>Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).</li>
<li>Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).</li>
<li>Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.</li>
<li>Implement logging, monitoring, and recovery so bots stay healthy in production.</li>
</ul>
<h4>Requirements and benefits</h4>
<h4>Educational qualifications</h4>
<ul>
<li>At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).</li>
<li>Bachelor's or master's degree in computer science, engineering, information technology, or related technical fields is a plus.</li>
</ul>
<h4>Academic and/or professional experience</h4>
<p>Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential.</p>
<h4>Technical skills (essential)</h4>
<ul>
<li>At least 1 year of hands-on experience building bots for at least one major messaging platform (WhatsApp, Telegram, Discord, Slack, or similar) is required.</li>
<li>Strong command of Python or Node.js for backend bot logic.</li>
<li>Solid experience with REST APIs, webhooks, OAuth, and async request handling.</li>
<li>Experience with relational or NoSQL databases for storing conversation state and user data.</li>
<li>Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.</li>
<li>Understanding of platform-specific limits, message templates, and approval flows (e.g., WhatsApp template messages).</li>
<li>Experience with hosting and deployment (Docker, serverless, VPS, or PaaS).</li>
</ul>
<h4>Additional requirements</h4>
<ul>
<li>Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.</li>
<li>Self-directed work ethic with the ability to design and ship complete bots independently.</li>
<li>Portfolio or examples of bots you've built (required).</li>
<li>English proficiency: upper-intermediate (B2) or above (required).</li>
</ul>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $35 per hour equivalent, depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p>
<h4>Why this freelance opportunity might be a great fit for you?</h4>
<ul>
<li>Work fully remote on your own schedule with just a laptop and stable internet connection.</li>
<li>Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.</li>
<li>Participate in performance-based bonus programs that reward high-quality work and consistent delivery.</li>
</ul></p><p></p>
Confidential
Lebanon - Beirut
<p><h4>Description</h4>
<p>Mindrift is looking for skilled bot developers (WhatsApp Business API, Telegram Bot API, Discord API) to join the Tendem project and build conversational bots and messaging-platform integrations within our hybrid AI + human environment. In this role, as an AI Pilot – that's how we refer to this position at Mindrift – you'll collaborate with Tendem agents that handle repetitive tasks, while you provide bot engineering expertise, conversational design judgment, and quality control to ensure bots are reliable, useful, and ready for real users. This part-time remote opportunity is ideal for professionals with hands-on experience building messaging bots, working with platform APIs and webhooks, and implementing conversational logic.</p>
<h4>What we do</h4>
<p>The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of generative AI by tapping into real-world expertise from across the globe.</p>
<h4>About the role</h4>
<p>This is a freelance role for a Tendem project. As a bot developer, you'll design, build, and refine messaging bots for one or more messaging platforms, including WhatsApp, Telegram, Discord, Slack, and similar platforms — for use cases such as customer service, appointment booking, order taking, content delivery, moderation, and automated notifications.</p>
<h4>Key responsibilities</h4>
<ul>
<li>Build bots for one or more messaging platforms, such as WhatsApp (Business API / Cloud API), Telegram (Bot API), Discord, Slack and similar messaging platforms.</li>
<li>Design and implement conversational flows, dialogue state, and fallback handling.</li>
<li>Integrate bots with LLMs (OpenAI, Anthropic, or similar) for natural language responses where appropriate.</li>
<li>Connect bots to backend services, databases, CRMs, and third-party APIs (booking systems, payment, content sources).</li>
<li>Handle webhooks, rate limits, and platform-specific message formats (interactive messages, buttons, media, templates).</li>
<li>Evaluate AI-generated bot code and refactor it for correctness, reliability, and graceful error handling.</li>
<li>Implement logging, monitoring, and recovery so bots stay healthy in production.</li>
</ul>
<h4>Requirements and benefits</h4>
<h4>Educational qualifications</h4>
<ul>
<li>At least 3 years of relevant experience backend, integration, automation, or bot development experience (required).</li>
<li>Bachelor's or master's degree in computer science, engineering, information technology, or related technical fields is a plus.</li>
</ul>
<h4>Academic and/or professional experience</h4>
<p>Candidates should have a strong foundation in bot development, messaging platform integrations, and building reliable conversational workflows. We are looking for specialists who can design and maintain production-ready bots, work confidently with APIs, webhooks, and backend services, and refine AI-assisted output into stable, user-friendly experiences. Strong problem-solving skills, attention to detail, and the ability to work independently are essential.</p>
<h4>Technical skills (essential)</h4>
<ul>
<li>At least 1 year of hands-on experience building bots for at least one major messaging platform (WhatsApp, Telegram, Discord, Slack, or similar) is required.</li>
<li>Strong command of Python or Node.js for backend bot logic.</li>
<li>Solid experience with REST APIs, webhooks, OAuth, and async request handling.</li>
<li>Experience with relational or NoSQL databases for storing conversation state and user data.</li>
<li>Familiarity with LLM APIs (OpenAI, Anthropic) and prompt design for conversational use is a strong plus.</li>
<li>Understanding of platform-specific limits, message templates, and approval flows (e.g., WhatsApp template messages).</li>
<li>Experience with hosting and deployment (Docker, serverless, VPS, or PaaS).</li>
</ul>
<h4>Additional requirements</h4>
<ul>
<li>Strong attention to detail and commitment to bot reliability — no silent failures, no broken flows.</li>
<li>Self-directed work ethic with the ability to design and ship complete bots independently.</li>
<li>Portfolio or examples of bots you've built (required).</li>
<li>English proficiency: upper-intermediate (B2) or above (required).</li>
</ul>
<h4>Project time expectations</h4>
<p>For this project, tasks are estimated to require around 10–20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.</p>
<h4>Compensation</h4>
<p>On this project, contributors can earn up to $35 per hour equivalent, depending on their level and pace of contribution. Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.</p>
<h4>Why this freelance opportunity might be a great fit for you?</h4>
<ul>
<li>Work fully remote on your own schedule with just a laptop and stable internet connection.</li>
<li>Gain hands-on experience in a unique hybrid environment where human expertise and AI agents collaborate seamlessly — a distinctive skill set in a rapidly growing field.</li>
<li>Participate in performance-based bonus programs that reward high-quality work and consistent delivery.</li>
</ul></p><p></p>
Confidential
Lebanon - Beirut
Monitor and maintain the safety and security of all hotel guests, employees, visitors, facilities, and property.
<br>Conduct regular patrols of guest areas, back-of-house areas, entrances, parking areas, corridors, and other designated locations.
<br>Monitor CCTV cameras, security systems, alarms, and access control systems and report any suspicious or unusual activity.
<br>Control and monitor access to restricted and staff-only areas.
<br>Monitor hotel entrances and exits and ensure appropriate access procedures are followed.
<br>Respond promptly and professionally to security incidents, disturbances, accidents, emergencies, and guest concerns.
<br>Assist guests and employees during emergencies and follow established emergency response and evacuation procedures.
<br>Handle incidents involving theft, lost and found items, unauthorized access, suspicious behavior, or property damage according to hotel procedures.
<br>Prepare accurate and detailed security incident reports and maintain appropriate records.
<br>Protect guest privacy and confidentiality and handle sensitive information with discretion.
<br>Provide discreet security support for VIP guests, executives, celebrities, and special events when required.
<br>Monitor hotel events, functions, conferences, and high-profile activities to ensure a safe and secure environment.
<br>Assist in managing guest complaints or difficult situations when security assistance is required, while maintaining a calm and professional approach.
<br>Monitor deliveries, contractors, vendors, and service personnel entering and leaving the hotel.
<br>Conduct security checks of vehicles and parking areas in accordance with hotel procedures.
<br>Safeguard hotel assets, equipment, keys, access cards, and other controlled items.
<br>Follow all hotel security policies, procedures, and standards.
<br>Ensure compliance with applicable local laws and hotel requirements.
<br>Assist with fire prevention, emergency preparedness, evacuation procedures, and other safety measures.
<br>Participate in regular security drills, training sessions, and emergency response exercises.
<br>Maintain professional appearance, behavior, and communication at all times in accordance with 5-star hotel standards.
<br>Maintain strict confidentiality regarding hotel operations, guests, VIPs, employees, and security incidents.
<br>Perform other security-related duties as assigned by the Security Supervisor or Security Manager.
<br>Guest Service Responsibilities
<br>Maintain a professional, respectful, and discreet attitude when interacting with guests.
<br>Provide assistance and directions to guests when appropriate.
<br>Handle sensitive or difficult situations calmly and professionally.
<br>Ensure security procedures do not negatively affect the guest experience.
<br>Maintain a visible but discreet security presence throughout the hotel.
<br>Qualifications & Requirements
DHL
Lebanon - Beirut
<div ><p><strong><span >COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY</span></strong><span ></span></p><p><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.</span></p><p><span >DHL Lebanon is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place to Work in Lebanon for consecutive years since 2023.</span></p><p><span >Join DHL Express and be part of a global network built on service excellence, quality, and sustainability. Together, we connect with people and improve lives through the power of international trade—not only for our customers, but for every member of our team.</span></p><p><span >Discover more about our culture, our people, and our purpose: <a href="https://careers.dhl.com/global/en">https://careers.dhl.com/global/en</a></span></p><p><strong><span >ABOUT THE ROLE</span></strong><span ></span></p><p><span >We are looking for a customer-focused Customer Care Advisor to join our Customer Service team. You will investigate shipment issues, keep customers informed, and coordinate with internal teams and the DHL network to resolve concerns quickly and professionally.</span></p><p><strong><span >KEY RESPONSIBILITIES</span></strong><span ></span></p><ul > <li><span >Investigate delayed, lost, damaged, returned, misrouted, or undelivered shipments.</span></li> <li><span >Handle trace inquiries in line with DHL service standards and processes.</span></li> <li><span >Provide customers with timely, clear, and accurate updates.</span></li> <li><span >Resolve complaints with empathy, composure, and ownership, without over-committing.</span></li> <li><span >Coordinate with Operations and other departments on service recovery.</span></li> <li><span >Respond to inquiries about shipment status, prices, customs requirements, and DHL services.</span></li> <li><span >Maintain accurate case records in the relevant systems.</span></li> <li><span >Support Frontline call overflow when required.</span></li> <li><span >Analyze recurring shipment issues, determine root causes, and drive effective resolution.</span></li> <li><span >Contribute to customer service, quality, and resolution targets.</span></li> </ul><p><strong><span >KEY RESPONSIBILITIES</span></strong><span ></span></p><ul > <li><span >College degree preferred.</span></li> <li><span >Around 2 years of experience in a customer contact center, telesales, customer service, or similar service environment is preferred.</span></li> <li><span >Experience handling customer complaints and service recovery cases.</span></li> <li><span >Advanced English, with the ability to read, write, and speak professionally.</span></li> <li><span >Excellent telephone, interpersonal, negotiation, and conflict-resolution skills.</span></li> <li><span >Strong problem-solving, planning, and decision-making abilities.</span></li> <li><span >Ability to remain calm, positive, and effective under pressure.</span></li> <li><span >Good organizational skills, attention to detail, and accountability.</span></li> <li><span >Experience with telephone, shipment tracking, order booking, CRM, or ticketing systems is an advantage.</span></li> <li><span >A collaborative mindset and experience working effectively in teams.</span></li> </ul><p><strong><span >Why Join DHL Express?</span></strong><span ></span></p><p><span >Be part of a global leader in logistics and innovation</span></p><p><span >Work on cutting-edge AI and digital transformation initiatives</span></p><p><span >Collaborative and dynamic international environment</span></p><p><span >Opportunities for growth, learning, and impact</span></p><p><strong><span >Careers at DHL</span></strong><span ></span></p><p><span >At DHL, we believe our people are our greatest asset. We are committed to building an inclusive environment where innovation, teamwork, and excellence thrive.</span></p><p><span ></span></p><p><span ></span></p></div><div></div>
Liban Lait s.a.l
Lebanon - Beirut
We're Hiring: Sales Supervisor
<br>
<br>Liban Lait is looking for a dynamic and results-oriented Sales Supervisor to lead a high-performing sales team, drive sales growth, ensure excellent market execution, and build strong customer relationships.
<br>
<br>Key Responsibilities
<br>Supervise, coach, and motivate a team of Sales Representatives to achieve sales and distribution targets.
<br>Monitor daily routes, market coverage, customer visits, and sales performance.
<br>Ensure product availability, proper merchandising, pricing, and product freshness (FEFO) at customer outlets.
<br>Build and maintain strong customer relationships while identifying new business opportunities.
<br>Monitor KPIs, analyze sales performance, and implement corrective actions to achieve business objectives.
<br>Ensure compliance with company policies, sales procedures, and cash collection requirements.
<br>Conduct regular field visits to coach the team and improve execution in the market.
<br>Coordinate with the Warehouse, Distribution, and Finance teams to ensure smooth operations and customer satisfaction.
<br>What We're Looking For
<br>Bachelor's degree in Business Administration, Marketing, or a related field.
<br>Minimum 3–5 years of sales supervisory experience in the FMCG industry, preferably in dairy or food products.
<br>Proven experience leading and developing sales teams.
<br>Strong leadership, coaching, negotiation, and communication skills.
<br>Good analytical skills with proficiency in Microsoft Office.
<br>Valid driver's license.
<br>Fluency in Arabic and English.
<br>Why Join Liban Lait?
<br>
<br>Be part of one of Lebanon's leading dairy companies and contribute to delivering high-quality products to customers while growing your career in a dynamic and fast-paced environment.
<br>
<br>Apply Now
<br>
<br>Send your CV to hr@libanlait.com
Confidential
Lebanon - Beirut
<p><h4>About us</h4>
<p>Whiteshield is an AI-native sovereign intelligence company helping governments move from insight to action and from planning to continuous adaptation. Its platform combines workforce intelligence, economic intelligence, and adaptive policy applications to support decision-makers in real time. Founded in 2011, the company combines public policy expertise, proprietary data assets, and AI-enabled applications to support decision-makers across workforce development, economic competitiveness, and societal transformation.</p>
<p>With principal operations in Dubai (DIFC) and Riyadh and a global footprint spanning the Middle East, Europe, Africa, Eurasia, and Asia, Whiteshield serves governments, sovereign institutions, multilateral organisations, and leading corporations worldwide. Its technology portfolio equips leaders with decision intelligence, workforce intelligence, and adaptive policy solutions.</p>
<p>Whiteshield’s mission is to help build adaptive societies where every citizen can learn, provide, and connect.</p>
<h4>Where you fit in</h4>
<p>We’re a high-velocity, impact-driven team building software and data-driven solutions at the edge of innovation. Whether launching products from zero to one or helping clients adapt to emerging technologies, we operate in dynamic environments where experimentation, rapid delivery, and collaboration are constant. AI isn’t an add-on here - it’s embedded in how we design, build, test, and ship. From AI-assisted coding and automated test generation to intelligent architecture reviews and data-driven decision loops, we leverage AI-native workflows to move faster and build smarter.</p>
<p>We’re looking for a seasoned technologist who thrives in AI-enabled environments and understands how to amplify engineering output using modern AI tooling. You won’t just manage projects; you will define how AI-driven digital excellence happens here; setting standards for prompt engineering, code generation workflows, automated QA, intelligent documentation, and continuous learning systems.</p>
<p>You’re a senior-level engineer with a wide-ranging technical toolkit and a strong bias toward leveraging AI to increase velocity and quality. You’ve built and shipped products, integrated AI into real delivery pipelines, and know how to move from concept to production under pressure. You’re comfortable orchestrating AI copilots, designing human-in-the-loop systems, and embedding automation across the SDLC. You’re also client-savvy. You can lead conversations, uncover needs, manage stakeholders, and translate business objectives into technical and AI-enabled delivery strategies. You understand how to position AI not as hype, but as a pragmatic accelerator - reducing time to value, improving quality, and unlocking new solution spaces. You thrive in fast-paced environments where agility, experimentation, and initiative are essential; and where AI is a core multiplier of team performance.</p>
<h4>What you will do</h4>
<ul>
<li>Architect and build scalable, innovative software solutions; internally and for clients</li>
<li>Lead engagements with clients, acting as both a trusted advisor and technical owner</li>
<li>Rapidly prototype, iterate, and validate solutions using modern technologies</li>
<li>Balance short-term deliverables with long-term vision for scalable systems</li>
<li>Work across cross-functional teams to align product goals, timelines, and execution</li>
<li>Mentor junior engineers and contribute to growing a culture of technical excellence</li>
<li>Evaluate new technologies to be implemented at scale for citizen impact</li>
<li>Embed AI-native development workflows across the SDLC, leveraging AI copilots, code generation, automated test creation, and intelligent documentation to increase velocity and quality</li>
<li>Design and operationalize AI-assisted engineering practices, including prompt engineering standards, human-in-the-loop review processes, and continuous model evaluation to ensure secure, scalable, and production-ready delivery</li>
</ul>
<h4>Our core tech stack (flexible)</h4>
<ul>
<li>Backend: C# / .NET / Python</li>
<li>Frontend: React / Next.js</li>
<li>Database: MSSQL, Postgres, Elasticsearch, MongoDB</li>
<li>Cloud: Azure or Google</li>
<li>Dev tools: Git, CI/CD pipelines, Docker, Terraform, Ansible</li>
<li>ML/AI: Langchain, LangGraph, N8n, scikit-learn, Ollama, Claude Code</li>
</ul>
<h4>Requirements</h4>
<h4>What you’ll bring</h4>
<ul>
<li>6+ years of professional software engineering experience</li>
<li>Expertise with C# and .NET Core, including building APIs and backend systems</li>
<li>Proficiency in React and/or Next.js for modern frontend development</li>
<li>Experience working with cloud services (Azure, AWS, or GCP)</li>
<li>Strong communication and client management skills; comfortable owning technical delivery in client settings</li>
<li>A passion for learning and working with emerging technologies</li>
<li>Ability to work independently in fast-paced, dynamic environments</li>
<li>Knowledge on how to integrate AI agentic development workflows to strong engineering practices</li>
</ul>
<h4>Bonus points for</h4>
<ul>
<li>Prior consulting, agency, or client-facing experience</li>
<li>Experience designing cloud-native architectures and using infrastructure-as-code tools</li>
<li>Open-source contributions or published technical content</li>
<li>Familiarity with data science workflows or machine learning integration</li>
</ul>
<h4>Benefits</h4>
<h4>Perks and opportunities</h4>
<p><strong>Accelerated career trajectory</strong><br>
We operate a performance-driven environment with clear progression pathways.</p>
<p><strong>Seamless relocation</strong><br>
For those relocating, we provide comprehensive transition support including visa sponsorship and relocation assistance enabling you to integrate quickly and focus on delivery from day one.</p>
<p><strong>Supporting your performance</strong><br>
We provide tier 1 global medical coverage, wellbeing support, family allowances where applicable, and structured savings plans.</p>
<p><strong>Helping teams perform</strong><br>
We work on complex high-impact engagements that demand intensity and ownership. At the same time, we are mindful of the impact this can have and aim to support sustainable performance over time through offering generous annual leave, flexible work arrangements, and opportunities to connect beyond the day-to-day through retreats and team events.</p></p><p></p>
PowerPeak
Lebanon - Beirut
Sales responsibilities
<br>* Greet and qualify showroom visitors (gym owners, hotels, clinics, corporate/residential buildings, home-gym buyers)
<br>* Demo equipment, explain specs, materials, warranty, and load ratings
<br>* Prepare quotations, follow up on open quotes, and close orders
<br>* Log every lead and interaction in the CRM — no lead left untracked
<br>* Coordinate delivery and installation dates with the logistics/technical team
<br>* Handle after-sale calls: spare parts, warranty claims, complaints
<br>* Maintain showroom presentation — clean floor, correct pricing, working units
<br>Online support responsibilities
<br>* Respond to WhatsApp Business inquiries and Instagram/Facebook/TikTok DMs during working hours — target first response under 15 minutes
<br>* Answer questions on pricing, availability, specs, and delivery; send catalogues, photos, and videos on request
<br>* Qualify online leads and convert them to showroom visits, site visits, or direct quotations
<br>* Send quotations and follow-ups over WhatsApp and track them like any other lead
<br>* Monitor comments on posts and ads; move serious inquiries into DM
<br>* Escalate complaints, custom projects, and large-project inquiries to the Sales Manager
<br>* Keep saved replies, catalogue files, and price lists current
<br>* Report weekly on inquiry volume, response time, and conversion by channel
<br>Stock responsibilities
<br>* Receive and inspect incoming shipments against packing lists and supplier invoices; flag shortages and damages immediately
<br>* Record all stock in/out movements (sales, transfers, returns, demo units) on the same day
<br>* Run weekly cycle counts and a full monthly count; investigate and report variances
<br>* Maintain accurate item codes, barcodes, and locations across showroom and warehouse
<br>* Flag slow-moving and low-stock items to management for reorder
<br>* Manage spare parts inventory
<br>Requirements
<br>* 2+ years in retail/B2B sales, showroom sales, inventory control, or online customer support
<br>* Fluent Arabic and English (written and spoken) — clear, professional writing for chat
<br>* Comfortable with Excel, inventory/POS software, WhatsApp Business, and social media inboxes
<br>* Physically able to handle equipment (plates, dumbbells, machine parts)
<br>* Organized, detail-driven, honest with numbers
<br>* Fitness industry or equipment background is a strong plus
<br>* Valid driver’s license preferred
<br>KPIs Monthly sales target · Quote-to-close rate · Online first-response time (<15 min) · DM-to-quotation conversion · Stock count accuracy (target 98%+) · Zero unrecorded movements
<br>Package Base salary + commission on sales. Working hours per mall schedule, including weekends on rotation.
<br>Want this as a Word doc, or an Arabic version for local job boards?
Matta
Lebanon - Beirut
MAIN FUNCTIONS:
<br>▪ Responsible for accurate invoicing, timely payment collection, daily financial reporting, and ensuring proper
<br>documentation and compliance with company policies.
<br>RESPONSIBILITIES:
<br>Invoicing & Documentation
<br>▪ Issue accurate invoices for all customer purchases, ensuring prices, product codes, and applied discounts match
<br>approved proformas and company sales policies.
<br>▪ Ensure all customer details are correctly recorded, and that invoices are acknowledged and signed, including
<br>acceptance of relevant company terms and policies.
<br>▪ Open customer accounts in line with internal procedures and control policies.
<br>▪ Coordinate with the Branch Manager to issue sales return documents.
<br>▪ Work closely with the Branch Manager to handle documentation related to defected items, ensuring clear tracking
<br>and follow-up.
<br>▪ Ensure that all items displayed in the showroom are properly priced and coded in accordance with company
<br>guidelines, coordinating with the administration teams in HQ as needed.
<br>▪ Maintain a complete, well-organized filing system for all invoices and supporting documents both in physical and
<br>digital formats to ensure ease of access and compliance with audit requirements.
<br>Payment Collection, daily cash closing & Reporting
<br>▪ Collect payments from customers (cash, credit card, or transfer) and issue official invoice accordingly.
<br>▪ Record and reconcile daily cash collections, ensuring alignment with issued invoices.
<br>▪ Perform daily cash closing, balancing collections against invoices and receipts, and report any discrepancies
<br>immediately.
<br>▪ Prepare daily sales and payment reports and submit it to the management.
<br>▪ Follow up on pending payments in coordination with the Branch Manager.
<br>Coordination & Support
<br>▪ Coordinate with sales consultants to clarify pricing, customer details, and order accuracy before issuing invoices.
<br>▪ Liaise with the delivery and warehouse team to confirm readiness and delivery schedules of invoiced items.
<br>▪ Support the sales team by providing invoice copies or payment updates when required.
<br>▪ Ensure all financial transactions comply with company policies and internal control procedures.
<br>Stock & Product Coordination
<br>▪ Collaborate with the warehouse team to verify availability of invoiced items.
<br>▪ Report discrepancies between sales records and stock levels, if any.
<br>▪ Alert the Branch Manager regarding any stock, pricing, or invoicing concerns.
<br>
<br>AUTHORITIES:
<br>▪ Refer to the latest Authority Matrix as approved by Top Management for decision-making scope.
<br>QUALIFICATIONS:
<br>▪ Baccalaureate Diploma or TS Accounting or equivalent.
<br>EXPERIENCE:
<br>▪ At least 1 years of experience in accounting, invoicing and/or cashier.
<br>COMPETENCIES:
<br>▪ Strong attention to detail and accuracy.
<br>▪ Good knowledge of basic accounting principles.
<br>▪ Proficiency in invoicing software, Excel, and basic ERP systems.
<br>▪ Trustworthy with handling financial data and customer payments.
<br>▪ Strong organizational and communication skills.
<br>▪ Ability to work under pressure and meet reporting deadlines.
<br>▪ Accountable & responsible.
<br>▪ Technical Skills: Computer literate including knowledge of MS Office.
<br>▪ Languages: Read, speak, and write Arabic and English. French is an asset
Client of Business Lobby
Lebanon - Beirut
<p>A globally recognized luxury hospitality brand is seeking Chef de Partie who will be responsible for managing and supporting the pastry/dessert section within the Central Kitchen. The role assists the Pastry Chef in daily production activities, ensures consistent quality and presentation, maintains food safety and hygiene standards, and controls stock, costs, and wastage within the designated section. The Chef de Partie should be highly knowledgeable in pastry and dessert preparation, able to work efficiently in a fast-paced environment, and capable of guiding Demi Chefs de Partie and Commis while maintaining high operational standards.</p><p>Responsibilities</p><ul><li>Manage and support the daily operations of the assigned pastry and dessert section within the Central Kitchen.</li><li>Assist the Pastry Chef with daily production planning and execution.</li><li>Follow all opening, operating, and closing procedures and ensure compliance with established checklists.</li><li>Coordinate daily preparation requirements with the Pastry Chef and prioritize tasks accordingly.</li><li>Delegate tasks to Demi Chefs de Partie and Commis based on production schedules and mise-en-place requirements.</li><li>Ensure the workstation is fully equipped, clean, organized, and ready for production.</li><li>Prepare and oversee the preparation of doughs, batters, creams, fillings, pastry bases, cakes, pastries, and desserts according to approved recipes and production schedules.</li><li>Supervise the assembly of multi-component desserts, layered cakes, filled pastries, and other specialty products.</li><li>Supervise chocolate tempering and the preparation of chocolate decorations and confections according to standard recipes.</li><li>Monitor baking processes to ensure proper cooking, texture, consistency, and quality.</li><li>Ensure all products meet established standards for quality, presentation, portion size, and consistency.</li><li>Follow standard recipes, portion controls, production specifications, and storage requirements.</li><li>Ensure production quantities are aligned with the daily requirements of all outlets.</li><li>Conduct quality checks on ingredients, work-in-progress, and finished products.</li><li>Maintain appropriate stock levels and organization within the assigned section.</li><li>Conduct inventory counts and prepare requisition orders based on stock levels, consumption, and business requirements.</li><li>Assist with receiving and storing ingredients and supplies when required.</li><li>Inspect received products to ensure compliance with established quality and specification standards.</li><li>Ensure all products are properly stored, labeled, and dated with production and expiration information.</li><li>Apply FIFO principles when storing and using ingredients and finished products.</li><li>Monitor refrigerator and freezer temperatures and maintain accurate temperature records.</li><li>Control and minimize wastage and breakages and maintain the relevant records.</li><li>Ensure all products are properly portioned, packaged, labeled, and prepared for dispatch to outlets.</li><li>Maintain high standards of cleanliness, sanitation, food safety, and hygiene throughout the assigned section.</li><li>Support other Central Kitchen sections when required.</li><li>Attend daily briefings, debriefings, and training sessions as required.</li><li>Report operational, quality, equipment, or safety issues to the Pastry Chef.</li><li>Maintain positive and professional relationships with colleagues and promote effective teamwork.</li><li>Perform other related duties as assigned by management.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Degree or diploma in Culinary Arts, preferably with a specialization in Pastry or Desserts.</li><li>2 4 years of experience as a Chef de Partie, preferably with experience in pastry and dessert preparation within a Central Kitchen, bakery, pastry shop, hotel, or similar food production environment.</li><li>Strong knowledge of pastry and dessert preparation techniques.</li><li>Good knowledge of food safety, hygiene, sanitation, and HACCP principles.</li><li>Strong understanding of standard recipes, portion control, storage procedures, and FIFO practices.</li><li>Strong organizational and time-management skills.</li><li>Excellent attention to detail and commitment to quality.</li><li>Ability to manage and organize an assigned kitchen station effectively.</li><li>Ability to supervise and guide Demi Chefs de Partie and Commis.</li><li>Creative and innovative approach to pastry and dessert preparation.</li><li>Strong problem-solving and decision-making skills.</li><li>Self-motivated, proactive, and able to work independently.</li><li>Strong teamwork and communication skills.</li><li>Ability to work efficiently under pressure in a fast-paced kitchen environment.</li><li>High level of professionalism, integrity, and confidentiality.</li><li>Good command of English and the local language. Knowledge of additional foreign languages is considered an advantage.</li><li>Ability to stand and walk for extended periods.</li><li>Neat, clean, and well-groomed appearance.</li></ul>
FDC
Lebanon - Beirut
Role Purpose:
<br>To maintain good relations with current and potential clients and develop the best means to meet their demands.
<br>Key Accountabilities
<br>• Maintain the interest of the company as a priority, and ensure extreme integrity and honesty in dealing with customers, colleagues, and superiors
<br>• Achieve targets (Sales and Collection) as set with the unit head and the sales manager in accordance with the company’s annual sales plan
<br>• Conduct calls on potential customers to promote the sales of company products
<br>• Conduct calls on current customers to promote the relationship and additional sales of products as well as collection of cash upon delivery
<br>• Relay the image of the company in the best way by advising customers on the best products that satisfy their needs in terms of range as well as stock level
<br>• Manage the product at the outlets to increase consumer off take: proper presentation in terms of quality, expiry dates, and display
<br>• Share with colleagues, market information and experiences necessary to promote group success
<br>• Have a thorough up-to-date knowledge of all the products within the target portfolio
<br>• Have a thorough and up-to-date knowledge of competitive products and activities in the market
<br>•
<br>• Strictly adhere to the company operational policies and regulations while performing the tasks: Such as HR policies, Finance policies, meetings, and reporting
<br>• Strictly adhere to the company’s sales policies and regulations: invoicing and order transfer on daily basis
<br>• Provide the supervisor with a daily call-report indicating activities, results, follow up actions, and comments. This report must be delivered at the end of every working day
<br>• Keep company van in good condition and abide by Road Code and conduct periodic maintenance check up
<br>• Store and handle properly stock of goods entrusted to him and monitor it on daily basis to avoid out-of-stocks, by placing timely requests for transfers
<br>• Insure timely and accurate stock count at any time the inventory count is requested by his superior
<br>• Handle proper filing of MRR, Transfers and inventory sheets
<br>• Assure appropriate distribution of all sku’s of assigned portfolio and proper delivery of products to manage stock level and conduct proper warehousing ex: FIFO
<br>Qualifications:
<br>• Bachelor’s degree in business administration, Marketing, or related field (MBA is a plus).
<br>• Languages: Arabic & English required; French is a plus.
<br>• Strong PC skills (Windows apps; Excel and PowerPoint essential); familiarity with ERP/CRM tools preferred.
<br>Experience
<br>• 3–5 years of FMCG sales experience (including territory/channel leadership and team supervision).
<br>• Proven success in hitting sales targets, improving distribution, and elevating retail execution.
<br>Core Competencies
<br>• Leading & Supervising
<br>• Planning & Organizing
<br>• Analysis & Reporting
<br>• Negotiation & Influencing
<br>• Retail Execution Excellence
<br>• Customer Focus & Issue Resolution
<br>• Adaptability & Pressure Handling
<br>• Collaboration & Cross-Functional Coordination
<br>• Continuous Improvement Mindset
<br>
<br>Qualifications
<br>• Intermediate and high school is a plus.
<br>Experience
<br>• 0 to 3 years
<br>
<br>Skills and Knowledge
<br>• Languages: Arabic & English is a plus
<br>• Computer: None
<br>Competencies
<br>• Supporting and Cooperating
<br>• Working with People
<br>• Adhering to Principles and Values
<br>•
<br>• Interacting and Presenting
<br>• Relating and Networking
<br>• Persuading and Influencing
<br>• Presenting and Communicating Information
<br>•
<br>• Analysing and Interpreting
<br>• Writing and Reporting
<br>•
<br>• Organising and Executing
<br>• Planning and Organising
<br>• Delivering Results and Meeting Customer Expectations
<br>• Following Instructions and Procedures
<br>•
<br>• Adapting and Coping
<br>• Adapting and Responding to Change
<br>• Coping with Pressure and Setbacks
Lebanon - Beirut
<p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers. Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p><p><b>Why This Opportunity Matters</b></p><p>You ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business. This is not a role where you simply respond to messages. You ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate. Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.</p><p>What You ll Own</p><p>In this role, you will:</p><ul><li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li><li>Process customer orders accurately and ensure all required information is complete.</li><li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li><li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li><li>Maintain accurate customer and order records in shared Google Sheets.</li><li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li><li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li><li>Moderate comments on social media advertisements while protecting a professional brand image.</li><li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li></ul><p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p><p><strong>Desired Candidate Profile</strong></p><p>You ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French. Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets. Because phone communication is an important part of the role, you ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p><p>You ll be especially successful if you:</p><ul><li>Communicate politely and professionally, including during difficult customer interactions.</li><li>Stay calm, organized, and focused when order volumes or customer demands increase.</li><li>Show empathy while remaining clear and solution-oriented.</li><li>Learn new processes quickly and apply feedback.</li><li>Work with discipline and reliability without needing constant follow-up.</li><li>Take initiative instead of waiting for every next step to be assigned.</li><li>Are serious about building a long-term career in customer service and e-commerce operations.</li></ul><p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p>
Lebanon - Beirut
Job Description <div> <p>Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers.</p> <p>Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands. If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.</p> <p> <u> <strong>Why This Opportunity Matters</strong> </u> </p> <p>You ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.</p> <p>This is not a role where you simply respond to messages. You ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.</p> <p>Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br>
</p> <p> <u> <strong>What You ll Own</strong> </u> </p> <p>In this role, you will:</p> <ul> <li>Manage customer conversations on WhatsApp with professionalism, empathy, and speed.</li> <li>Process customer orders accurately and ensure all required information is complete.</li> <li>Follow up with fulfillment and delivery partners regarding cancelled orders.</li> <li>Speak with customers to understand cancellation reasons and recover orders whenever possible.</li> <li>Maintain accurate customer and order records in shared Google Sheets.</li> <li>Make outbound calls to request product reviews and explore relevant upselling opportunities.</li> <li>Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.</li> <li>Moderate comments on social media advertisements while protecting a professional brand image.</li> <li>Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.</li> </ul> <p> </p> <p>Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.</p></div><p><strong>Desired Candidate Profile</strong></p>Qualifications <div> <p> <u> <strong>What Makes You Successful</strong> </u> </p> <p>You ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.</p> <p>Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify. You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.</p> <p>Because phone communication is an important part of the role, you ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.</p> <p>You ll be especially successful if you:</p> <ul> <li>Communicate politely and professionally, including during difficult customer interactions.</li> <li>Stay calm, organized, and focused when order volumes or customer demands increase.</li> <li>Show empathy while remaining clear and solution-oriented.</li> <li>Learn new processes quickly and apply feedback.</li> <li>Work with discipline and reliability without needing constant follow-up.</li> <li>Take initiative instead of waiting for every next step to be assigned.</li> <li>Are serious about building a long-term career in customer service and e-commerce operations.</li> </ul> <p>Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.</p></div>
Client of hirelebanese
Lebanon - Beirut
<p><b>Purpose of the Role</b></p><p><br></p><p>The Financial Controller owns the financial engine of the business: closing the books on time, protecting margin, keeping the banking relationships healthy, and giving management numbers they can act on. This is not a back office role. The person will sit close to Sales, Supply Chain and Procurement, challenge assumptions, and support the ownership on major commercial and investment decisions.</p><p><br></p><p>---</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><p><br></p><p>#Financial Control and Reporting</p><p>- Own the monthly, quarterly and annual close, and deliver the full reporting pack within agreed deadlines.</p><p>- Prepare financial statements in line with IFRS, including multi currency accounting and the treatment of USD and LBP exposure.</p><p>- Build and maintain the management reporting suite: P&L by brand, by SKU, by channel and by customer.</p><p>- Lead the annual budget and rolling forecasts, and explain variances with commentary that is useful, not decorative.</p><p>- Handle hyperinflation and currency devaluation accounting matters, including revaluation and translation impacts.</p><p><br></p><p>#Banking and Treasury</p><p>- Act as the main point of contact with local and correspondent banks.</p><p>- Manage credit facilities, overdrafts, term loans, guarantees and letters of credit for imports of raw material, packaging and equipment.</p><p>- Prepare bank submissions: financials, business plans, cash flow projections, covenant tracking.</p><p>- Run cash flow forecasting on a weekly and monthly basis, and manage FX exposure and hedging where instruments are available.</p><p>- Optimise working capital across receivables, payables and inventory.</p><p><br></p><p>#Contracts and Commercial Agreements</p><p>- Review, negotiate and control the financial terms of supplier, distributor, agency, lease, insurance and service contracts.</p><p>- Set up and monitor customer trading terms: credit limits, payment terms, rebates, listing fees and promotional support.</p><p>- Track contract obligations, renewal dates, penalty clauses and price adjustment mechanisms.</p><p>- Coordinate with legal counsel on the financial exposure inside any agreement before signature.</p><p><br></p><p>#FMCG Commercial Finance</p><p>- Control trade spend and promotional investment, and measure return on each activity.</p><p>- Own product costing and standard cost, including landed cost of imported material, customs duties, freight and clearance.</p><p>- Monitor gross margin by product line, and flag erosion early with the reason behind it.</p><p>- Support pricing decisions in a volatile cost and currency environment.</p><p>- Control inventory: valuation, provisioning, shrinkage, expiry, cycle counts and full physical stock takes across warehouses and vans.</p><p>- Review route to market economics, distributor profitability and secondary sales performance.</p><p><br></p><p>#ERP and Systems</p><p>- Lead or co lead the ERP implementation or upgrade, from selection through design, data migration, testing, go live and post go live stabilisation.</p><p>- Design the chart of accounts, cost centre structure and reporting hierarchy.</p><p>- Drive automation of manual processes and improve the quality and speed of data coming out of the system.</p><p>- Work with IT and department heads to make sure the system matches how the business actually operates.</p><p><br></p><p>#Governance, Tax and Audit</p><p>- Design and enforce internal controls across procurement, sales, cash, inventory and payroll.</p><p>- Manage VAT, income tax, payroll tax, NSSF and all filings with Lebanese authorities.</p><p>- Handle external audit, statutory audit and any tax inspection, and close findings.</p><p>- Protect company assets and reduce the risk of fraud, leakage and unrecorded loss.</p><p><br></p><p>#Leadership and Business Partnering</p><p>- Lead, coach and develop the finance team, and build a succession plan for key positions.</p><p>- Sit at the management table as a business partner, not as a scorekeeper.</p><p>- Contribute to strategy: expansion plans, new product launches, capex, make or buy decisions, feasibility studies and market entry.</p><p>- Present clearly to owners, board members and external stakeholders.</p><p><br></p><p>---</p><p><br></p><p><b>Requirements</b></p><p><br></p><p>#Must Have</p><p>- 15+ years of progressive finance experience, with at least 5 years in a Financial Controller, Finance Manager or equivalent senior position.</p><p>- Solid FMCG background. Manufacturing plus distribution is strongly preferred over pure trading.</p><p>- Bachelor's degree in Accounting, Finance or Business. Professional qualification such as CPA, ACCA, CMA or an MBA is a strong plus.</p><p>- Strong IFRS knowled</p><p><strong>Desired Candidate Profile</strong></p><p><br></p><ul>
</ul>
Lebanon - Beirut
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>THE ROLE </b></p><p><br></p><p> </p><p><br></p><p>The HR Director for the Global Business Services (GBS) Center will play a pivotal role in leading the human resources strategy and operations for the center. This position requires a seasoned HR professional with expertise in talent management, organizational development, learning and development (L&D), and employee retention strategies in a GBS or BPO environment.</p><p><br></p><p>The HR Director will report to the local Center Head with a functional reporting line to Global GBS HR Director to ensure the alignment of HR practices with the company’s strategic objectives while fostering a culture of collaboration, innovation, continuous learning, and employee engagement.</p><p><br></p><p> </p><p><br></p><p> </p><p><br></p><p>RESPONSIBILITIES</p><p><br></p><p> </p><p><br></p><p>Strategic Leadership</p><p><br></p><p>Develop and execute the HR strategy for the GBS Center, aligning it with global corporate goals and local operational needs.</p><p>Serve as a trusted advisor to senior leadership on all HR-related matters, including workforce planning, organizational design, and talent strategy.</p><p>Drive initiatives to build a high-performing, diverse, and inclusive workplace culture.</p><p> </p><p><br></p><p>Talent Acquisition and Management</p><p><br></p><p>Oversee recruitment efforts to attract top talent for the GBS Center, ensuring alignment with the company’s competency requirements and growth plans.</p><p>Implement robust onboarding programs to ensure new hires are equipped to succeed in their roles.</p><p>Lead succession planning and career pathing efforts to ensure a strong leadership pipeline within the center.</p><p> </p><p><br></p><p>Employee Retention and Attrition Management</p><p><br></p><p>Define and implement strategies to retain top talent and reduce employee attrition, focusing on building a positive employee experience.</p><p>Analyze attrition trends and identify root causes, developing targeted interventions to address key areas of concern.</p><p>Develop and enhance employee engagement programs, including recognition initiatives, career development opportunities, and wellness programs.</p><p>Collaborate with leadership to create a culture of trust, transparency, and collaboration, ensuring employees feel valued and supported.</p><p>Regularly monitor and report on retention metrics and employee feedback to measure the effectiveness of retention strategies.</p><p> </p><p><br></p><p>Learning and Development</p><p><br></p><p>Develop and implement comprehensive learning and development strategies to enhance employee skills, knowledge, and leadership capabilities.</p><p>Partner with global HR teams to design and deliver training programs, including technical skills development, leadership training, and soft skills enhancement.</p><p>Promote a culture of continuous learning by identifying opportunities for upskilling and reskilling employees to meet evolving business needs.</p><p>Evaluate the effectiveness of L&D initiatives through metrics and feedback, ensuring alignment with organizational goals.</p><p>Build partnerships with external training providers and educational institutions to expand learning opportunities for employees.</p><p> </p><p><br></p><p>Employee Relations and Engagement</p><p><br></p><p>Serve as a champion for employee engagement, implementing programs to boost morale, productivity, and overall satisfaction.</p><p>Manage employee relations, ensuring compliance with labor laws and company policies.</p><p>Foster open communication channels to address employee concerns and provide guidance on conflict resolution.</p><p> </p><p><br></p><p>HR Operations and Compliance</p><p><br></p><p>Oversee HR operations, including payroll, benefits administration, and compliance with local labor regulations.</p><p>Ensure the implementation of global HR policies and practices while adapting them to local requirements.</p><p>Monitor and report key HR metrics and analytics to inform decision-making and track progress against goals.</p><p> </p><p><br></p><p> </p><p><br></p><p>PROFILE & QUALIFICATIONS </p><p><br></p><p>Bachelor’s degree in Human Resources, with a minimum of 10 years on HR leadership experience and ideally 5 years in a GBS or BPO environment.</p><p>Strong knowledge of national labor laws and regulations.</p><p>Experience working in a multinational organization, with exposure to global HR practices.</p><p>Expertise in employee retention and engagement strategies, including attrition analysis and targeted interventions.</p><p>Strong leadership and interpersonal skills, with the ability to influence and partner with stakeholders at all levels.</p><p>Strategic problem-solving and decision-making abilities.</p><p>Excellent communication skills, both written and verbal, in English and Spanish.</p><p>Proficiency in HR systems and tools, with strong analytical and reporting capabilities.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>
Confidential
Lebanon - Beirut
Financial Controller
<br>
<br>Location: Lebanon (on site)
<br>Reports to: CFO / General Manager
<br>Direct reports: Accounting, Treasury, Costing, Credit Control
<br>Industry: FMCG (manufacturing and distribution)
<br>
<br>---
<br>
<br>## About the Company
<br>
<br>A well established Lebanese FMCG group with more than 35 years in the market. The company manufactures and distributes fast moving consumer products across Lebanon and exports to regional markets, working through a wide retail and wholesale network. Company name is disclosed to shortlisted candidates.
<br>
<br>---
<br>
<br>## Purpose of the Role
<br>
<br>The Financial Controller owns the financial engine of the business: closing the books on time, protecting margin, keeping the banking relationships healthy, and giving management numbers they can act on. This is not a back office role. The person will sit close to Sales, Supply Chain and Procurement, challenge assumptions, and support the ownership on major commercial and investment decisions.
<br>
<br>---
<br>
<br>## Key Responsibilities
<br>
<br>### Financial Control and Reporting
<br>- Own the monthly, quarterly and annual close, and deliver the full reporting pack within agreed deadlines.
<br>- Prepare financial statements in line with IFRS, including multi currency accounting and the treatment of USD and LBP exposure.
<br>- Build and maintain the management reporting suite: P&L by brand, by SKU, by channel and by customer.
<br>- Lead the annual budget and rolling forecasts, and explain variances with commentary that is useful, not decorative.
<br>- Handle hyperinflation and currency devaluation accounting matters, including revaluation and translation impacts.
<br>
<br>### Banking and Treasury
<br>- Act as the main point of contact with local and correspondent banks.
<br>- Manage credit facilities, overdrafts, term loans, guarantees and letters of credit for imports of raw material, packaging and equipment.
<br>- Prepare bank submissions: financials, business plans, cash flow projections, covenant tracking.
<br>- Run cash flow forecasting on a weekly and monthly basis, and manage FX exposure and hedging where instruments are available.
<br>- Optimise working capital across receivables, payables and inventory.
<br>
<br>### Contracts and Commercial Agreements
<br>- Review, negotiate and control the financial terms of supplier, distributor, agency, lease, insurance and service contracts.
<br>- Set up and monitor customer trading terms: credit limits, payment terms, rebates, listing fees and promotional support.
<br>- Track contract obligations, renewal dates, penalty clauses and price adjustment mechanisms.
<br>- Coordinate with legal counsel on the financial exposure inside any agreement before signature.
<br>
<br>### FMCG Commercial Finance
<br>- Control trade spend and promotional investment, and measure return on each activity.
<br>- Own product costing and standard cost, including landed cost of imported material, customs duties, freight and clearance.
<br>- Monitor gross margin by product line, and flag erosion early with the reason behind it.
<br>- Support pricing decisions in a volatile cost and currency environment.
<br>- Control inventory: valuation, provisioning, shrinkage, expiry, cycle counts and full physical stock takes across warehouses and vans.
<br>- Review route to market economics, distributor profitability and secondary sales performance.
<br>
<br>### ERP and Systems
<br>- Lead or co lead the ERP implementation or upgrade, from selection through design, data migration, testing, go live and post go live stabilisation.
<br>- Design the chart of accounts, cost centre structure and reporting hierarchy.
<br>- Drive automation of manual processes and improve the quality and speed of data coming out of the system.
<br>- Work with IT and department heads to make sure the system matches how the business actually operates.
<br>
<br>### Governance, Tax and Audit
<br>- Design and enforce internal controls across procurement, sales, cash, inventory and payroll.
<br>- Manage VAT, income tax, payroll tax, NSSF and all filings with Lebanese authorities.
<br>- Handle external audit, statutory audit and any tax inspection, and close findings.
<br>- Protect company assets and reduce the risk of fraud, leakage and unrecorded loss.
<br>
<br>### Leadership and Business Partnering
<br>- Lead, coach and develop the finance team, and build a succession plan for key positions.
<br>- Sit at the management table as a business partner, not as a scorekeeper.
<br>- Contribute to strategy: expansion plans, new product launches, capex, make or buy decisions, feasibility studies and market entry.
<br>- Present clearly to owners, board members and external stakeholders.
<br>
<br>---
<br>
<br>## Requirements
<br>
<br>### Must Have
<br>- 15+ years of progressive finance experience, with at least 5 years in a Financial Controller, Finance Manager or equivalent senior position.
<br>- Solid FMCG background. Manufacturing plus distribution is strongly preferred over pure trading.
<br>- Bachelor's degree in Accounting, Finance or Business. Professional qualification such as CPA, ACCA, CMA or an MBA is a strong plus.
<br>- Strong IFRS knowled
Confidential
Lebanon - Beirut
<p><h4>Description</h4>
<p>Aspire Software is looking for a Forward Deployed Engineer (AI) to join our team in Lebanon.</p>
<p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p>
<h4>About the role</h4>
<p>As a Forward Deployed Engineer (AI), you embed directly with our businesses to design and ship AI-powered solutions against real, often messy, problems. You'll move between companies and domains — building a retrieval pipeline for one business one month, standing up an agent workflow for another the next. You own problems end to end: understand the domain, scope the solution, build it, and get it into production.</p>
<p>This is fundamentally a builder's role. We care far more about whether you can turn a problem into working software with modern AI tooling than about the title you held before. That means we're open to two kinds of people: experienced software developers, and senior product managers (or others from a product background) who have the technical know-how to actually build things themselves. If you can ship, and you're fluent with AI tooling, the lane you came from matters less than what you can do with it.</p>
<h4>Why this role is different</h4>
<ul>
<li>Hard problems, real impact. The projects are demanding and technically ambitious — you'll work at the frontier of what current AI tooling makes possible, on systems people actually depend on.</li>
<li>Breadth no single company can offer. Across finance, logistics, education, government, and automotive, you'll see a far wider range of problems, data, and constraints than you would inside one product — and get sharp at recognizing patterns across all of them.</li>
<li>Latest tools, encouraged. We expect you to use the best available AI development tools and to push them hard. Experimentation is part of the job, not a side project.</li>
<li>Genuinely generous with tooling. This is one of the real perks of the role. Our leadership structure lets us purchase tools quickly, and we're open about which AI toolsets you use — if a tool will make you faster or better, we'll get it for you without a drawn-out approval process.</li>
<li>Autonomy. You're trusted to go deep into a business, figure out what's worth building, and ship it.</li>
</ul>
<h4>What you'll do</h4>
<ul>
<li>Embed with portfolio businesses to identify, scope, and build AI-powered solutions to high-value problems.</li>
<li>Design and build RAG (retrieval-augmented generation) pipelines and agentic systems that integrate with each business's data and workflows.</li>
<li>Integrate large language models via APIs (Anthropic Claude, OpenAI/GPT, and others) into production applications.</li>
<li>Use AI-native development tools (Cursor, Claude, Windsurf) and automation platforms (n8n and similar) to build and ship quickly.</li>
<li>Take projects from problem framing through to deployed, maintainable software.</li>
<li>Move fluidly between business domains, ramping up fast on unfamiliar industries and codebases.</li>
</ul>
<h4>Requirements</h4>
<p>The non-negotiable is that you can build. Beyond that, we recognize two paths into this role:</p>
<ul>
<li><strong>Senior software developers</strong> — you've built and shipped real systems and can operate independently. (In rare cases we'll consider a less experienced developer who is exceptionally strong with AI tooling, but senior experience is the norm.)</li>
<li><strong>Senior product managers / product backgrounds</strong> — you've worked in a product or product-management role and have the genuine technical know-how to build things yourself, not just spec them. If you can take a problem and ship a working AI-powered solution, your product instincts are a real asset here.</li>
</ul>
<p>Whichever path you come from, we also expect:</p>
<ul>
<li>Hands-on experience with AI-native tools such as Cursor, Claude, and Windsurf, and a genuine interest in AI more broadly.</li>
<li>Comfort integrating AI APIs (Anthropic, OpenAI, and others) into real applications.</li>
<li>The ability to own ambiguous problems end to end and ship.</li>
<li>Adaptability — you enjoy jumping into new domains and getting productive quickly.</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>Experience building RAG pipelines in production.</li>
<li>Experience building agents / agentic workflows.</li>
<li>Familiarity with n8n or similar automation / orchestration platforms.</li>
<li>Exposure to any of our verticals: finance, logistics, education, government, or automotive.</li>
</ul>
<h4>Tools & technologies you'll work with</h4>
<p>Anthropic Claude · OpenAI/GPT · Cursor · Windsurf · RAG pipelines · AI agents · n8n · LLM APIs</p></p><p></p>
Confidential
Lebanon - Beirut
# Office Manager
<br>
<br>Location: Lebanon (on site)
<br>Reports to: General Manager
<br>Department: Administration
<br>Industry: FMCG (import and distribution)
<br>
<br>---
<br>
<br>## About the Company
<br>
<br>A well established Lebanese FMCG company with more than 35 years in the market. The company imports fast moving consumer goods from international principals and distributes them across Lebanon through a wide retail, wholesale and modern trade network. Company name is disclosed to shortlisted candidates.
<br>
<br>---
<br>
<br>## Purpose of the Role
<br>
<br>This role keeps the company running day to day. It covers the office itself, but the larger part of the job is making sure the different parts of the business move together: warehouse, fleet, sales support, administration and the outside providers the company depends on. The person in this seat is the one management turns to when something needs to be organised, chased, fixed or coordinated across departments, and the one department heads coordinate through when a request touches more than one team.
<br>
<br>It suits someone who is organised, hands on, and comfortable being responsible for outcomes that depend on other people delivering.
<br>
<br>---
<br>
<br>## Key Responsibilities
<br>
<br>### Office and Administration
<br>- Run the daily operation of the office and make sure it is properly staffed, supplied and functioning.
<br>- Supervise administrative staff, receptionists, drivers, messengers and cleaning staff, including scheduling, attendance and daily task assignment.
<br>- Manage office supplies, equipment, furniture and stationery, from requisition through purchase, receipt and distribution.
<br>- Maintain company files, records and archives, both physical and digital, with a structure people can actually find things in.
<br>- Organise meetings, visits and travel arrangements for management and visiting principals, including hotels, transport and itineraries.
<br>- Handle incoming correspondence, courier, calls and visitor flow.
<br>
<br>### Day to Day Coordination Across Departments
<br>- Act as the coordination point between Sales, Warehouse, Procurement, Finance and Administration so that requests do not sit unanswered.
<br>- Follow up daily on open items across the business and escalate anything that is stuck to the General Manager with a proposed solution, not just a problem.
<br>- Prepare and circulate daily and weekly status reports on the areas under this role.
<br>- Support management in preparing information for meetings, reviews and decisions.
<br>- Take on assignments and projects delegated by the General Manager and carry them to completion.
<br>
<br>### Warehouse, Delivery and Fleet Support
<br>- Coordinate with the warehouse on receiving schedules, delivery planning and dispatch, so that shipments and orders move on time.
<br>- Monitor delivery performance, route coverage and customer delivery complaints, and follow up until each case is closed.
<br>- Manage the company vehicle fleet: registration, insurance, mechanic, licences, fuel, maintenance schedules, repairs and vehicle records.
<br>- Track driver assignments, licences and vehicle handovers.
<br>- Coordinate with third party transporters and service providers where used.
<br>
<br>### Facilities, Utilities and Assets
<br>- Manage premises: office, warehouse and any branch location. Maintenance, cleaning, security, generator, electricity, water, internet and telephone.
<br>- Handle contracts and relationships with landlords, maintenance contractors, security companies, insurance providers, telecom and utility providers.
<br>- Maintain the company asset register and follow the condition, location and custody of each asset.
<br>- Oversee health, safety and general workplace conditions, including firefighting equipment, emergency exits and first aid supplies.
<br>
<br>### Purchasing of Non Trade Items and Cost Control
<br>- Handle purchasing of general services and non trade items: office needs, maintenance, printing, promotional and marketing material, and similar.
<br>- Collect quotations, compare, and recommend the supplier before committing.
<br>- Monitor spending against budget for office, facilities, fleet and general administration, and report variances.
<br>- Review supplier invoices for accuracy before submitting them to Finance for payment.
<br>- Identify and act on savings without letting service quality drop.
<br>
<br>### Process, Policy and Systems
<br>- Document and improve internal administrative procedures, forms and workflows so the same task is done the same way each time.
<br>- Enforce company policies and the approval matrix across the areas under this role.
<br>- Make sure transactions and records go through the company system properly rather than staying on someone's desk.
<br>- Support internal and external audit requests related to administration, assets and general expenses.
<br>
<br>### People and Government Related Support
<br>- Support HR with attendance records, leave tracking, staff files, onboarding logistics and new joiner setup.
<br>- Follow up on official and government related paperwork with the relevant authorities and the company's
Confidential
Lebanon - Beirut
<p><h4>Description</h4>
<p>Aspire Software is looking for a Forward Deployed Engineer (AI) to join our team in Lebanon.</p>
<p>Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.</p>
<h4>About the role</h4>
<p>As a Forward Deployed Engineer (AI), you embed directly with our businesses to design and ship AI-powered solutions against real, often messy, problems. You'll move between companies and domains — building a retrieval pipeline for one business one month, standing up an agent workflow for another the next. You own problems end to end: understand the domain, scope the solution, build it, and get it into production.</p>
<p>This is fundamentally a builder's role. We care far more about whether you can turn a problem into working software with modern AI tooling than about the title you held before. That means we're open to two kinds of people: experienced software developers, and senior product managers (or others from a product background) who have the technical know-how to actually build things themselves. If you can ship, and you're fluent with AI tooling, the lane you came from matters less than what you can do with it.</p>
<h4>Why this role is different</h4>
<ul>
<li>Hard problems, real impact. The projects are demanding and technically ambitious — you'll work at the frontier of what current AI tooling makes possible, on systems people actually depend on.</li>
<li>Breadth no single company can offer. Across finance, logistics, education, government, and automotive, you'll see a far wider range of problems, data, and constraints than you would inside one product — and get sharp at recognizing patterns across all of them.</li>
<li>Latest tools, encouraged. We expect you to use the best available AI development tools and to push them hard. Experimentation is part of the job, not a side project.</li>
<li>Genuinely generous with tooling. This is one of the real perks of the role. Our leadership structure lets us purchase tools quickly, and we're open about which AI toolsets you use — if a tool will make you faster or better, we'll get it for you without a drawn-out approval process.</li>
<li>Autonomy. You're trusted to go deep into a business, figure out what's worth building, and ship it.</li>
</ul>
<h4>What you'll do</h4>
<ul>
<li>Embed with portfolio businesses to identify, scope, and build AI-powered solutions to high-value problems.</li>
<li>Design and build RAG (retrieval-augmented generation) pipelines and agentic systems that integrate with each business's data and workflows.</li>
<li>Integrate large language models via APIs (Anthropic Claude, OpenAI/GPT, and others) into production applications.</li>
<li>Use AI-native development tools (Cursor, Claude, Windsurf) and automation platforms (n8n and similar) to build and ship quickly.</li>
<li>Take projects from problem framing through to deployed, maintainable software.</li>
<li>Move fluidly between business domains, ramping up fast on unfamiliar industries and codebases.</li>
</ul>
<h4>Requirements</h4>
<p>The non-negotiable is that you can build. Beyond that, we recognize two paths into this role:</p>
<ul>
<li><strong>Senior software developers</strong> — you've built and shipped real systems and can operate independently. (In rare cases we'll consider a less experienced developer who is exceptionally strong with AI tooling, but senior experience is the norm.)</li>
<li><strong>Senior product managers / product backgrounds</strong> — you've worked in a product or product-management role and have the genuine technical know-how to build things yourself, not just spec them. If you can take a problem and ship a working AI-powered solution, your product instincts are a real asset here.</li>
</ul>
<p>Whichever path you come from, we also expect:</p>
<ul>
<li>Hands-on experience with AI-native tools such as Cursor, Claude, and Windsurf, and a genuine interest in AI more broadly.</li>
<li>Comfort integrating AI APIs (Anthropic, OpenAI, and others) into real applications.</li>
<li>The ability to own ambiguous problems end to end and ship.</li>
<li>Adaptability — you enjoy jumping into new domains and getting productive quickly.</li>
</ul>
<h4>Nice to have</h4>
<ul>
<li>Experience building RAG pipelines in production.</li>
<li>Experience building agents / agentic workflows.</li>
<li>Familiarity with n8n or similar automation / orchestration platforms.</li>
<li>Exposure to any of our verticals: finance, logistics, education, government, or automotive.</li>
</ul>
<h4>Tools & technologies you'll work with</h4>
<p>Anthropic Claude · OpenAI/GPT · Cursor · Windsurf · RAG pipelines · AI agents · n8n · LLM APIs</p></p><p></p>
DHL
Lebanon - Beirut
<div ><p ><strong><span >COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY</span></strong><span ></span></p><p ><span >A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.</span></p><p ><span >DHL Lebanon is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place to Work in Lebanon for consecutive years since 2023.</span></p><p ><span >Join DHL Express and be part of a global network built on service excellence, quality, and sustainability. Together, we connect with people and improve lives through the power of international trade—not only for our customers, but for every member of our team.</span></p><p ><span >Discover more about our culture, our people, and our purpose: <a href="https://careers.dhl.com/global/en">https://careers.dhl.com/global/en</a></span></p><p ><strong><span >ABOUT THE ROLE</span></strong></p><p ><span >We are looking for a highly analytical and commercially minded Pricing Analyst to join our Commercial team. The Pricing Analyst will support the development, implementation, and monitoring of local and MENA pricing strategies, with the objective of driving profitable and sustainable growth. Working closely with Sales and Commercial Management, the role will provide pricing expertise, commercial analysis, and actionable insights to support customer opportunities, pricing decisions, revenue growth, profitability, and customer retention. This role goes beyond reporting numbers. The successful candidate will be expected to understand what is driving business performance, identify risks and opportunities, and translate complex data into clear and practical commercial recommendations.</span></p><p ><strong><span >KEY RESPONSIBILITIES</span></strong></p><ul ><li ><span >Support the development, execution, and monitoring of local and MENA pricing strategies in line with business objectives, market conditions, and profitability requirements</span></li><li ><span >Partner with the Sales team on pricing requests, customer opportunities, tenders, rate reviews, and commercial solutions</span></li><li ><span >Balance commercial competitiveness with revenue growth, customer retention, and profitability</span></li><li ><span >Analyze customer, revenue, shipment, weight, pricing, and profitability performance to identify trends, risks, and opportunities</span></li><li ><span >Provide clear, data-driven recommendations to Commercial Management and Sales to support pricing decisions and profitable growth</span></li><li ><span >Monitor key commercial and pricing KPIs, identify performance gaps, and proactively highlight areas requiring management attention</span></li><li ><span >Prepare accurate and timely management reports, dashboards, presentations, and ad hoc commercial analysis</span></li><li ><span >Support customer and portfolio reviews by analyzing revenue development, pricing performance, shipment profiles, profitability, and business trends</span></li><li ><span >Prepare and maintain special rate tariffs and customer pricing structures, including weight-break calculations</span></li><li ><span >Ensure approved pricing actions and commercial initiatives are accurately and promptly implemented in the relevant systems</span></li><li ><span >Coordinate pricing actions for loss-making or underperforming customers in collaboration with Area Pricing, Sales Executives, and Sales Management</span></li><li ><span >Support the annual General Price Increase process, including preparation, implementation, customer database management, tracking, and performance analysis</span></li><li ><span >Prepare monthly and annual commercial performance reviews to support Sales Management, customer reviews, and business planning</span></li><li ><span >Conduct revenue, product, customer, and sales performance analysis as required by Commercial Management</span></li><li ><span >Support budgeting, forecasting, and commercial planning through the preparation and analysis of relevant data and performance files</span></li><li ><span >Monitor and analyze relevant market and competitor information to support pricing decisions and commercial planning</span></li><li ><span >Manage pricing-related requests and approvals, including applicable waivers, insurance, and other commercial pricing requirements</span></li><li ><span >Maintain high standards of data accuracy, consistency, and quality across pricing, reporting, and analytical activities</span></li><li ><span >Identify opportunities to improve and automate pricing reports, dashboards, and analytical processes</span></li><li ><span >Collaborate effectively with Sales, Finance, Customer Service, Operations, IT, Area Pricing, and other relevant stakeholders</span></li></ul><div ><font face="Delivery, sans-serif"><span ><div ><p ><strong><span >YOUR PROFILE & QUALIFICATIONS</span></strong></p><ul><li><span >Bachelor’s degree in business administration, Finance, Economics, Statistics, Data Analytics, or a related field</span></li><li><span >Previous experience in pricing, commercial analysis, sales support, business analysis, or reporting is preferred</span></li><li><span >Strong analytical and numerical skills, with the ability to interpret complex data and translate it into clear commercial insights</span></li><li><span >Advanced proficiency in Microsoft Excel, including confidence in working with large datasets and complex analysis</span></li><li><span >Strong PowerPoint and presentation skills, with the ability to prepare professional, management-level reports and presentations</span></li><li><span >Experience with Power BI, data visualization tools, and dashboard development is considered a strong advantage</span></li><li><span >Excellent written and spoken English</span></li><li><span >Strong communication and presentation skills, with the confidence to explain analysis and recommendations clearly</span></li><li><span >Strong commercial awareness and an understanding of customer, revenue, pricing, profitability, and market dynamics</span></li><li><span >High attention to detail, accuracy, and data quality</span></li><li><span >Proactive and solution-oriented, with the ability to identify issues and opportunities rather than simply report results</span></li><li><span >Strong organizational and time-management skills, with the ability to manage multiple priorities and tight deadlines</span></li><li><span >Ability to work independently while collaborating effectively with Sales, Management, and cross-functional teams</span></li><li><span >A curious and analytical mindset, with the ability to look beyond the numbers and understand what is driving business performance</span></li></ul><p><strong><span >Why Join DHL Express?</span></strong><span ></span></p><p><span >Be part of a global leader in logistics and innovation</span></p><p><span >Work on cutting-edge AI and digital transformation initiatives</span></p><p><span >Collaborative and dynamic international environment</span></p><p><span >Opportunities for growth, learning, and impact</span></p><p><strong ><span >Careers at DHL</span></strong></p><p><span >At DHL, we believe our people are our greatest asset. We are committed to building an inclusive environment where innovation, teamwork, and excellence thrive.</span></p><div><span ><br></span></div><p><span ></span></p></div></span></font></div></div>
Richa Group International
Lebanon - Beirut
The Sales Manager will be responsible for driving profitable sales growth, strengthening market coverage and leading the sales organization to consistently achieve and exceed commercial objectives.
<br>The role will translate the company's commercial strategy into actionable sales plans, ensuring strong execution across channels, territories, customers and product categories.
<br>The Sales Manager will be expected to combine strategic commercial thinking with strong field execution, developing the sales team, expanding customer relationships, improving distribution and ensuring maximum visibility and availability of Richa Group International's portfolio in the market.
<br>
<br>Key Accountabilities
<br>
<br>1. Sales Strategy & Business Growth
<br>• Develop and execute the annual and monthly sales strategy in line with the company's overall business objectives.
<br>• Translate company targets into clear sales objectives by territory, channel, customer, salesperson and product category.
<br>• Identify opportunities for revenue growth, market penetration, customer acquisition and portfolio expansion.
<br>• Monitor market trends, competitor activity, pricing movements and customer needs to identify commercial opportunities and risks.
<br>• Develop action plans to close performance gaps and accelerate growth.
<br>• Ensure profitable growth while maintaining appropriate pricing, margins and commercial discipline.
<br>
<br>2. Sales Team Leadership
<br>• Lead, coach and develop the sales team to deliver consistent commercial performance.
<br>• Establish clear individual and team KPIs, targets and performance expectations.
<br>• Conduct regular performance reviews and provide constructive coaching and feedback.
<br>• Monitor field activity, customer visits, sales productivity and territory coverage.
<br>• Identify capability gaps and implement appropriate training and development initiatives.
<br>• Build a high-performance culture based on accountability, ownership, customer focus and results.
<br>
<br>3. Distribution & Route-to-Market Excellence
<br>• Ensure effective market coverage across Lebanon and maximize product availability at point of sale.
<br>• Strengthen distribution across supermarkets, groceries, restaurants, specialty retailers and other relevant channels.
<br>• Optimize territory allocation, customer segmentation and sales routes.
<br>• Identify white spaces and underpenetrated territories or customer segments.
<br>• Ensure sales representatives execute agreed distribution, merchandising and visibility standards.
<br>• Work closely with Operations and Logistics to ensure product availability and timely customer fulfillment.
<br>
<br>4. Key Account & Customer Management
<br>• Develop and maintain strong relationships with strategic customers and key accounts.
<br>• Lead commercial negotiations within approved company guidelines.
<br>• Develop account plans for high-value customers and strategic accounts.
<br>• Identify opportunities for increased listings, range expansion, promotions and cross-selling.
<br>• Monitor customer satisfaction, service levels and commercial performance.
<br>• Resolve escalated customer issues promptly and professionally.
<br>
<br>5. Portfolio & Brand Development
<br>• Drive sales performance across Richa Group International's product portfolio, including cheese, pasta, rice, sauces and related categories.
<br>• Ensure sales teams have strong product knowledge and can effectively communicate product value propositions.
<br>• Identify opportunities to introduce new products and strengthen existing brands in the market.
<br>• Work closely with Marketing to develop effective trade activation, promotions and in-market initiatives.
<br>• Monitor product performance by SKU, customer and channel and recommend corrective actions where required.
<br>
<br>6. Sales Planning, Forecasting & Reporting
<br>• Prepare accurate sales forecasts and rolling business projections.
<br>• Monitor actual performance against budget and sales targets.
<br>• Analyze sales performance by customer, territory, salesperson, SKU and channel.
<br>• Provide management with regular sales reports, insights and recommendations.
<br>• Establish a disciplined sales reporting framework based on accurate and timely data.
<br>• Use sales analytics to identify trends, opportunities and performance gaps.
<br>
<br>7. Commercial Excellence
<br>• Monitor pricing, discounts, promotions and commercial terms to ensure alignment with company policies.
<br>• Support margin improvement initiatives and minimize unnecessary commercial leakage.
<br>• Monitor customer credit exposure and coordinate with Finance regarding overdue accounts.
<br>• Ensure sales policies, approval procedures and reporting standards are consistently followed.
<br>• Recommend improvements to sales processes, systems and controls.
<br>
<br>8. Cross-Functional Collaboration
<br>• Work closely with Operations, Supply Chain, Warehouse, Finance, Marketing and HR to ensure seamless commercial execution.
<br>• Coordinate sales forecasts with inventory and supply planning.
<br>• Communicate market intelligence and customer requirements internally