Help Desk jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Researching and identifying solutions to software and hardware issues.</p> <p>Diagnosing and troubleshooting technical issues, including account setup and network configuration.</p> <p>Asking customers targeted questions to quickly understand the root of the problem.</p> <p>Tracking computer system issues through to resolution, within agreed time limits.</p> <p>Talking clients through a series of actions, either via phone, email or chat, until theyu2019ve solved a technical issue.</p> <p>Properly escalating unresolved issues to appropriate internal teams (e.g., software engineers).</p> <p>Providing prompt and accurate feedback to customers.</p> <p>Referring to internal database or external resources to provide accurate tech solutions.</p> <p>Ensuring all issues are properly logged.</p> <p>Prioritizing and managing several open issues at one time.</p> <p>Following up with clients to ensure their systems are fully functional after troubleshooting.</p> <p>Preparing accurate and timely reports.</p> <p>Documenting technical knowledge in the form of notes and manuals.</p> <p>Maintaining jovial relationships with clients.</p> <p><strong>Requirements</strong></p> <ul> <li>Bacheloru2019s degree in Information Technology, Computer Science or a related field.</li> <li>Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.</li> <li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, Help Desk Technician or similar role (2u20133 years preferred).</li> <li>Hands-on experience with Windows/Linux environments.</li> <li>Good understanding of computer systems, mobile devices and other tech products.</li> <li>Ability to diagnose and troubleshoot basic technical issues.</li> <li>Ability to provide step-by-step technical help, both written and verbal.</li> <li>Familiarity with remote desktop applications and help desk software (e.g., Zendesk).</li> <li>Excellent problem-solving and communication skills in English (Native level required).</li> <li>Ability to work on a shift from 4 PM to 1 AM Beirut Time Zone.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bacheloru2019s degree in Information Technology, Computer Science or a related field. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, Help Desk Technician or similar role (2u20133 years preferred). Hands-on experience with Windows/Linux environments. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and troubleshoot basic technical issues. Ability to provide step-by-step technical help, both written and verbal. Familiarity with remote desktop applications and help desk software (e.g., Zendesk). Excellent problem-solving and communication skills in English (Native level required). Ability to work on a shift from 4 PM to 1 AM Beirut Time Zone.</p><p></p></section>

???? Working Hours: 11:00 AM – 8:00 PM
???? Schedule: Monday to Sunday (1 weekday off) <br> <br>Playground Monitor - $450 + Transportation <br> <br>Responsibilities: <br> ●Supervise children and ensure their safety. <br> ●Enforce playground rules in a friendly manner. <br> ●Assist children when needed. <br> ●Help keep the play area clean and organized. <br>Requirements: <br> ●Friendly, energetic, and responsible. <br> ●Loves working with children. <br> ●Team player. <br> <br>Receptionist - $450 + Transportation <br> <br>Responsibilities: <br> ●Welcome guests and manage admissions. <br> ●Handle bookings, payments, and customer inquiries. <br> ●Ensure smooth front desk operations. <br>Requirements: <br> ●Strong communication and customer service skills. <br> ●Organized and professional. <br> ●Knowledge of POS systems is required. <br> <br>Coffee Shop Barista - $600 + Transportation <br> <br>Responsibilities: <br> ●Prepare and serve coffee and beverages. <br> ●Maintain cleanliness and food safety standards. <br> ●Deliver excellent customer service. <br>Requirements: <br> ●Previous barista experience is a plus. <br> ●Knowledge of POS systems is required. <br> ●Friendly, organized, and reliable. <br> <br>???? Location: Antelias 04
???? Send your CV via WhatsApp: 03 816 717

Reports to: Chairman <br> <br>Job Purpose: <br> <br>EA helps managers and senior employees to make the best use of their time by dealing with organizational, reporting and administrative tasks. <br> <br>Responsibilities: <br> <br>A. Chairman <br>• Arrange travel and accommodation <br>• Receive and dispatch Chairman’s courier <br>• Coordinate with employees and suppliers when needed <br>• Type Chairman Correspondences, in addition to photocopies etc… <br>• Type contracts and send emails <br>• Make and handle phone calls, enquiries and requests <br>• Other tasks requested by Chairman on the Group level, on ad-hoc basis <br> <br>B. Administrative <br>• Handle the group employee business travel bookings <br>• Follow up on Group companies in UAE and Jersey <br>• Organize legal files for all the Group <br>• File documents and contracts for all companies and projects <br>• Supporting Front Desk when needed <br>• Dispatching company circulars when required <br>• Finalizing Special & Arab Ad magazines distribution: <br>1. Updating distribution list when needed <br>2. Updating all information on The Net Global distribution Website <br>3. Preparing and printing AWB for International distribution <br> <br>C. Reporting <br>• Lawyer expenses report <br>• Lawyer files status <br>• Co-ownership L5 bldg budget <br>• Co-ownership Faraya budget <br>• Insurance policies group level <br> <br>D. Orchid Beaches <br>• Membership Cards: update list and issue membership cards <br>• Menu Study: Prepare Food & Beverage cost list <br> <br>E. Ligne Bleue <br>• Update list of Eden Park & Rodd & Gunn inventory & sales end of each season <br>Job Qualifications: <br>• BA in Business Management or equivalent from top tier university <br>• Fluent in English and Arabic <br>• Computer Literate <br>• Presentable <br>Key Competencies and skills: <br> <br>• Exceptional written and oral communication skills <br>• Good organizational and time Management skills <br>• Honesty and reliability <br>• Attention to details <br>• Flexibility and adaptability to juggle a range of different tasks <br>• Ability to work under pressure <br> <br>Work Hours: <br> <br>From Monday to Friday, from 9:00 am till 5:30 pm

• Lead and oversee all Front of House daily operations. <br>• Recruit, train, motivate, and manage the front desk team. <br>• Deliver an exceptional customer experience for every member and visitor. <br>• Handle member inquiries, feedback, and concerns professionally. <br>• Drive membership sales through consultations, follow-ups, and lead conversion. <br>• Build lasting relationships with members to maximize retention and satisfaction. <br>• Maintain accurate member records and update internal systems. <br>• Monitor team performance and ensure high service standards are consistently achieved. <br>• Support the achievement of monthly sales targets and operational goals. <br>• Help create a positive, welcoming, and motivating gym atmosphere

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Mercy Corps has developed a Crisis Analysis function to support our programming in the most complex contexts, including Syria, Lebanon, Palestine, Ukraine, and others. The Crisis Analysis supports Mercy Corps in-country programming as well as the wider humanitarian response in the region through the provision of quality, timely and relevant analytical products. This analysis is grounded in Mercy Corps position as an operational NGO, keeping our products constructive and relevant for humanitarian, early recovery, and development responders and donors within a given crisis.</p> <p>This study directly serves the Regional Development and Protection Program (RDPP) audience and aligns with the advocacy priority of driving progress in improving the socio-economic conditions of Syrian refugees and host communities through inclusion and self-reliance. By mapping viable sectors, identifying enabling conditions, and analyzing barriers to investment, it will generate evidence that helps advocacy and policy actors pinpoint where private_x0002_sector engagement can meaningfully contribute to shared prosperity. The findings will also hold operational relevance for programs seeking to build partnerships or design interventions that link refugee livelihoods to sustainable market systems.</p> <p>The product aims to inform advocacy that advances inclusive, market-driven approaches to refugee and host_x0002_community self-reliance. By identifying strategic sectors, policy enablers, and partnership models, it will support RDPP stakeholders in promoting private-sector engagement that balances commercial interests with social outcomes. Its secondary value lies in guiding programme design and investment planning, ensuring that interventions are grounded in realistic economic conditions and aligned with broader efforts to foster inclusion and resilience</p> <p>Funded by RDPP, the Strengthening Regional Policy Dialogue and Partnerships on Solutions project seeks to promote adaptive solutions for Syrian refugees through evidence-based policy dialogue, advocacy, and strategic alliance-building. Implemented by the United Nations Development Programme (UNDP) and Mercy Corps, the project leverages Mercy Corps Crisis Analysis to support ongoing and emerging policy and advocacy efforts underpinned by a bespoke body of evidence and grounded in contextual realities. As a multi-donor platform managed by the Kingdom of Denmark, RDPP was first initiated in 2014 as a multi-donor response to address the humanitarian and development needs of refugees and displacement-affected communities in the countries neighbouring Syria. The study on Exploring Market Opportunities: Cross-border Cooperation and MSME Potential in Lebanon will map strategic economic sectors and trade opportunities between Lebanon and Syria, that support both refugees and host communities on either side of the border, examining how targeted private-sector engagement can strengthen inclusion and self-reliance. It will identify where what currently drives cross-border market systems, which constraints and opportunities exist for its further growth, which employment and micro/small business opportunities such growth would create, which market incentives align with these social objectives, assess what policy and structural barriers constrain the required investments, including the exploration of how emerging cross_x0002_border economic cooperation with Syria could complement these efforts. The analysis will be descriptive, explanatory, qualitative and interpretive, with a descriptive focus on mapping key sectors and actors, an explanatory approach to unpack the mechanisms and incentives that enable or constrain private-sector participation, and an interpretive dimension to assess how these dynamics shape prospects for refugee and host community self-reliance in Lebanon s evolving economic context.</p> <p><br></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>The Consultant will be directly responsible for:</b></p> <ul> <li>Identifying and sharing with the lead consultant of relevant existing studies, articles and other documents related to the research questions</li> <li>Contextualizing and translating KII interview guides into Arabic</li> <li>Identifying and engaging with key informants and conducting KIIs with an agreed list of stakeholders.</li> <li>Producing KIIs transcripts and KII summaries (aligning to the KII guiding questions and the research questions) and ensuring they are anonymized and imported into a qualitative coding structure.</li> </ul> <p>The consultant will participate in (and be indirectly responsible for):</p> <ul> <li>Reviewing and contributing to the lead consultant s design of the qualitative research methodology</li> <li>Reviewing and contributing to the lead consultant s desk research</li> <li>Validating, with the lead consultant, and the CA regional manager for external stakeholder engagement, analytical findings.</li> <li>Reviewing and contributing to the lead consultant s drafts and final versions of the inception and final reports; and possibly required presentations of the same.</li> <li>Co-presenting initial findings internally to Mercy Corps and UNDP, and externally (in possibly required briefings, workshops, panels, roundtables, etc).</li> </ul><p></p></section>

<p><h4>Purpose</h4> <p>The project engineer provides technical support and administrative help to project managers and the business unit as a whole.</p> <h4>Essential functions and responsibilities</h4> <p>The following duties are typical for this job. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.</p> <p>At a high level, under direct supervision of a project manager, a project engineer will:</p> <ul> <li>Provide sales and business development support as needed to build client relationships, obtain more work, including providing assistance with design, material selection, estimating, and creation of proposals, scope letters, contracts, etc.</li> <li>Participate in ongoing review, planning and formulation as it relates to the specific business unit and contribute to the team on how to achieve required and desired results.</li> <li>Assist with day-to-day coordination and administration of projects, to include but not limited to: understanding project scope, managing budgets and fiscal controls through value engineering, monitoring quality control provisions, coordinating work sequencing, issuing purchase orders, procurement, change orders, and contractor approvals, as appropriate.</li> <li>Assist with procuring subcontractors and monitoring their work quality and schedule as required for installation.</li> <li>Ensure customer satisfaction by continual communication on scheduling coordination, project progress, and obtaining feedback on Baker Group’s performance, sharing any positive or negative feedback with team.</li> <li>Attend jobsite visits, internal project meetings, and coordinate meetings as directed, including tracking action items and providing appropriate follow-up.</li> <li>Help ensure project performance, operations and delivery are in compliance with design and/or specifications.</li> <li>Develop relationships with customers and pursue opportunities which provide long-term relationships and revenue opportunities.</li> <li>Utilize company standard documents including but not limited to business development processes, pre-proposal checklists, turnovers, subcontracts, purchase orders, warranty, etc.</li> <li>Confer with project managers, business unit leaders, etc. to discuss and resolve any questions, complications or problems.</li> <li>Accurate daily time and equipment reporting.</li> </ul> <h4>Minimum education & experience required to perform essential functions</h4> <p><strong>Project Engineer I:</strong></p> <ul> <li>Entry level role, typically supervised by a project manager.</li> <li>Offers information, helps with coordination and preparation, assists with analyzing and compiling data.</li> <li>May help prepare estimates and inspect work to assure compliance with plans and specifications.</li> <li>Begins to build solid knowledge about the company, their trade best practices, recognized work standards and expectations.</li> <li>Builds solid understanding of job cost history, contract status and job overview reports.</li> <li>Builds skill in managing customer relationships, working with accounting to bill customer and enter budget, and ensure quality execution.</li> <li>Position normally requires a 4-year engineering or construction management degree and 0-1 year of experience, including internships.</li> </ul> <p><strong>Project Engineer II:</strong> meets all requirements of Project Engineer I above and:</p> <ul> <li>Serves as a project technical source, providing interpretation and resolving questions and problems.</li> <li>Coordinates pieces of the project given proven skill and ability.</li> <li>Now involved in more detailed processes directly related to project execution, including budgeting, resource allocation, schedule development and quality controls, or other similar functions that require more expertise and experience.</li> <li>Takes on additional client relationship building activities that lead to increased business revenue for Baker Group.</li> <li>Position normally requires a 4-year engineering or construction management degree and 1-4 years of experience, including internships.</li> <li>May begin to run small projects or develop a book of business on their own.</li> <li>Usually develops into a project manager role.</li> </ul> <h4>Certificates, licenses, registrations</h4> <ul> <li>Valid driver’s license</li> </ul> <h4>Mental and physical competencies required to perform essential functions</h4> <ul> <li>Strong technical skills, including but not limited to, experience with the following software: project management, accounting, scheduling, inventory, design, document management, e-mail, Microsoft Office Suite, time accounting and spreadsheets.</li> <li>Excellent active listening, verbal and written communication skills.</li> <li>Strong initiative and attention to detail, prioritization, and organization skills; ability to work independently and effectively in a team environment.</li> <li>Confident decision-making ability.</li> <li>Ability to read and comprehend drawings and sketches.</li> <li>Ability to understand and adhere to contract terms and conditions.</li> <li>Ability to maintain technical expertise on new technologies, products, and tools through continuing education initiatives.</li> <li>Basic knowledge of construction and renovation, including materials, methods, tools, etc. involved in strategic planning resource allocation and modeling, production methods and coordination of people and resources in a safe manner.</li> <li>Knowledge of practical application of engineering science and technology, including applying principles, techniques, procedures and equipment to the design and production of various goods and services.</li> <li>Knowledge of principles and processes for providing customer and personal services.</li> </ul> <h4>Environmental adaptability</h4> <ul> <li>Prolonged periods of sitting at a desk working on a computer</li> <li>Must be able to lift 20 pounds occasionally</li> <li>Significant field and client interactions on construction job sites, which may require prolonged periods of standing, walking and/or climbing stairs</li> <li>Occasional exposure to variety of temperature and weather conditions</li> </ul> <h4>Equipment/tools</h4> <ul> <li>Computer</li> <li>Calculator</li> <li>Tape measure</li> <li>PPE (hard hat, safety glasses, safety boots, hi-vis vest)</li> <li>Clothing: jeans, appropriate office shirt</li> </ul> <p><strong>Baker Group is an equal opportunity employer.</strong> In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the employer.</p></p><p></p>

<p><h4>Purpose</h4> <p>The project engineer provides technical support and administrative help to project managers and the business unit as a whole.</p> <h4>Essential functions and responsibilities</h4> <p>The following duties are typical for this job. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.</p> <p>At a high level, under direct supervision of a project manager, a project engineer will:</p> <ul> <li>Provide sales and business development support as needed to build client relationships, obtain more work, including providing assistance with design, material selection, estimating, and creation of proposals, scope letters, contracts, etc.</li> <li>Participate in ongoing review, planning and formulation as it relates to the specific business unit and contribute to the team on how to achieve required and desired results.</li> <li>Assist with day-to-day coordination and administration of projects, to include but not limited to: understanding project scope, managing budgets and fiscal controls through value engineering, monitoring quality control provisions, coordinating work sequencing, issuing purchase orders, procurement, change orders, and contractor approvals, as appropriate.</li> <li>Assist with procuring subcontractors and monitoring their work quality and schedule as required for installation.</li> <li>Ensure customer satisfaction by continual communication on scheduling coordination, project progress, and obtaining feedback on Baker Group’s performance, sharing any positive or negative feedback with team.</li> <li>Attend jobsite visits, internal project meetings, and coordinate meetings as directed, including tracking action items and providing appropriate follow-up.</li> <li>Help ensure project performance, operations and delivery are in compliance with design and/or specifications.</li> <li>Develop relationships with customers and pursue opportunities which provide long-term relationships and revenue opportunities.</li> <li>Utilize company standard documents including but not limited to business development processes, pre-proposal checklists, turnovers, subcontracts, purchase orders, warranty, etc.</li> <li>Confer with project managers, business unit leaders, etc. to discuss and resolve any questions, complications or problems.</li> <li>Accurate daily time and equipment reporting.</li> </ul> <h4>Minimum education & experience required to perform essential functions</h4> <p><strong>Project Engineer I:</strong></p> <ul> <li>Entry level role, typically supervised by a project manager.</li> <li>Offers information, helps with coordination and preparation, assists with analyzing and compiling data.</li> <li>May help prepare estimates and inspect work to assure compliance with plans and specifications.</li> <li>Begins to build solid knowledge about the company, their trade best practices, recognized work standards and expectations.</li> <li>Builds solid understanding of job cost history, contract status and job overview reports.</li> <li>Builds skill in managing customer relationships, working with accounting to bill customer and enter budget, and ensure quality execution.</li> <li>Position normally requires a 4-year engineering or construction management degree and 0-1 year of experience, including internships.</li> </ul> <p><strong>Project Engineer II:</strong> meets all requirements of Project Engineer I above and:</p> <ul> <li>Serves as a project technical source, providing interpretation and resolving questions and problems.</li> <li>Coordinates pieces of the project given proven skill and ability.</li> <li>Now involved in more detailed processes directly related to project execution, including budgeting, resource allocation, schedule development and quality controls, or other similar functions that require more expertise and experience.</li> <li>Takes on additional client relationship building activities that lead to increased business revenue for Baker Group.</li> <li>Position normally requires a 4-year engineering or construction management degree and 1-4 years of experience, including internships.</li> <li>May begin to run small projects or develop a book of business on their own.</li> <li>Usually develops into a project manager role.</li> </ul> <h4>Certificates, licenses, registrations</h4> <ul> <li>Valid driver’s license</li> </ul> <h4>Mental and physical competencies required to perform essential functions</h4> <ul> <li>Strong technical skills, including but not limited to, experience with the following software: project management, accounting, scheduling, inventory, design, document management, e-mail, Microsoft Office Suite, time accounting and spreadsheets.</li> <li>Excellent active listening, verbal and written communication skills.</li> <li>Strong initiative and attention to detail, prioritization, and organization skills; ability to work independently and effectively in a team environment.</li> <li>Confident decision-making ability.</li> <li>Ability to read and comprehend drawings and sketches.</li> <li>Ability to understand and adhere to contract terms and conditions.</li> <li>Ability to maintain technical expertise on new technologies, products, and tools through continuing education initiatives.</li> <li>Basic knowledge of construction and renovation, including materials, methods, tools, etc. involved in strategic planning resource allocation and modeling, production methods and coordination of people and resources in a safe manner.</li> <li>Knowledge of practical application of engineering science and technology, including applying principles, techniques, procedures and equipment to the design and production of various goods and services.</li> <li>Knowledge of principles and processes for providing customer and personal services.</li> </ul> <h4>Environmental adaptability</h4> <ul> <li>Prolonged periods of sitting at a desk working on a computer</li> <li>Must be able to lift 20 pounds occasionally</li> <li>Significant field and client interactions on construction job sites, which may require prolonged periods of standing, walking and/or climbing stairs</li> <li>Occasional exposure to variety of temperature and weather conditions</li> </ul> <h4>Equipment/tools</h4> <ul> <li>Computer</li> <li>Calculator</li> <li>Tape measure</li> <li>PPE (hard hat, safety glasses, safety boots, hi-vis vest)</li> <li>Clothing: jeans, appropriate office shirt</li> </ul> <p><strong>Baker Group is an equal opportunity employer.</strong> In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the employer.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>At AKQA (part of WPP), we believe in the imaginative application of art and science to create a better future. With an entrepreneurial and collaborative approach, we design adaptive ideas, services and experiences that capture the imagination, delivering impressive returns for our clients.</p><br><p>Designers at AKQA apply systems thinking and craft to create brands, products, and experiences that people genuinely want to use, wear, share, and come back to. In a multidisciplinary environment, they translate insight into form, shaping identities, interfaces, and design languages that feel both culturally alive and beautifully precise.</p><br><p>As a Senior Designer in MENA, you'll play an essential role in shaping the design vision and craft of work across brand, digital, product, experience and campaign. You'll help define and build design systems, produce exceptional work, identities and prototypes, and collaborate closely with creative, strategy, tech, delivery and production to create transformative work for regional and global clients.</p><br><p>At AKQA you will have access to world-renowned thought leadership from influential authors, athletes, artists and entrepreneurs. You will work in an environment which fosters a meritocratic culture and encourages ownership, and you will be surrounded by some of the brightest minds in their fields.&amp;nbsp;</p><br><p>&amp;nbsp;</p><br><p>ROLE REQUIREMENTS</p><br><ul><li>Lead with maker energy. Drive design, craft, and execution with pace and pride, raising the bar on every visual, system, and experience, and pushing visuals to be bolder, clearer, and more culturally relevant.</li><li>Think in systems, not assets. Build identities and design languages that scale across channels and evolve over time. Create rules and rythms, not just one-off screens.</li><li>Craft with obsession. Sweat the details: spacing, alignment, type, transitions, iconography, accessibility, responsiveness. Your work should feel authored, intentional and world-class.</li><li>Design beyond the screen. Bring the same design intelligence to environments, packaging, content ecosystems, installations and tech-enabled experiences. Understand how a brand behaves in the real world.</li><li>Make work that travels. Create a design with PR potential: iconic, ownable, culturally legible. Understand what will land locally in MENA and what will travel globally.</li><li>Own the process end-to-end. From early explorations and mood boards to design development, artworking, production files and QA, you shepherd quality through every phase.</li><li>Collaborate like a modern designer. Work fluidly with writers, strategists, creative directors, technologists, makers, AI tools and the broader AKQA network. Invite critique and use friction to sharpen outcomes.</li><li>Present with clarity and taste. Tell the design story: the rationale, the system, the choices and the craft, guiding clients through what matters and why it works.</li><li>Guard the standard. Be accountable for every deliverable. Ensure every layout, screen, prototype, deck page and asset meets AKQA's global level and reflects the studio's ambition.</li></ul><p>QUALITIES AND CHARACTERISTICS</p><br><ul><li>A compelling portfolio demonstrating design craft and systems thinking across brand, digital, product, campaign and/or experience work.</li><li>Strong ability to develop visual identities, design systems</li><li>Confident in typography, composition, hierarchy and grid systems; high attention to detail.</li><li>Proven success working in collaborative, multi-functional teams.</li><li>Strong design presentation skills (visual and written).</li><li>Culturally literate with a breadth of reference points, and the ability to translate culture into design decisions (not just mood boards).</li><li>Hungry to push boundaries and make work that is distinctive, modern and craft-led.</li><li>Passionate about design best practices and continuously improving your craft.</li><li>Experience in presenting to clients and supporting senior leads is advantageous.</li><li>Degree in Design, Visual Communication, Interaction Design, Visual Studies or related field preferred.</li><li>Extensive experience with industry-standard tools (e.g. Figma, Adobe Creative Suite...).</li><li>Appreciation for production realities: print, digital delivery, responsive behaviour and quality assurance.</li><li>Supplementary skills appreciated: motion design, photography, illustration, 3D, generative/AI workflows, digital installations, creative coding.</li></ul><p>&amp;nbsp;</p><br><p><span>We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.</span></p><br><p><span>AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.</span></p><br><p><strong><span>About WPP</span></strong></p><br><p>WPP is the trusted growth partner for the world’s leading brands. We unite&amp;nbsp;cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel&amp;nbsp;in a single company –&amp;nbsp;powered by exceptional talent and our agentic marketing platform, WPP Open,&amp;nbsp;to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit&amp;nbsp;WPP.com.</p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultant is expected to draft a paper that develops a framework outlining the key determinants for advancing care reforms and systems.<br> Work Location<br>Remote<br> Expected duration<br>3 months<br> Duties and Responsibilities<br>Background Around the world, societies and economies are undergoing socio-demographic changes such as ageing populations, low fertility rates, urbanization, increased migration, widespread crises and conflicts, and climate change, which have all intensified the demand for care. However, while gaining global importance, care work still remains invisible and undervalued, often relegated to informal and unpaid labour, disproportionately borne by women, thus hindering their empowerment. Although this trend is observed globally, it is particularly acute in the Arab region where women undertake 80 to 90 per cent of all unpaid care work and spend 4.7 times more time than men on these responsibilities, exceeding the global average of 3.62 . Unpaid care work hinders women’s visibility and participation in public economic and political spheres as well as in decision-making processes in the Arab region. The disproportionate unpaid care work undertaken by women limits their economic engagement and opportunities, as it makes it challenging for them to balance work and family responsibilities. Additionally, women often face gender stereotypes, limited professional development opportunities, and an institutional culture that marginalizes their contributions. Women’s economic and political participation in the region remain low compared to global averages. In 2025, women’s labour force participation was only 19 per cent, less than half the global average of 49 per cent, making it the lowest rate worldwide . Women’s political representation shows a similarly stark gap. In December 2025, women held only 27 per cent of national parliamentary seats globally, with an even lower share in the Middle East and North Africa at around 16 per cent, the lowest in the world . However, there has been growing regional momentum realizing gains in the care economy with many countries in the Arab region offering instructive examples of care reforms. Nevertheless, these reforms are often sector-specific, focusing on one policy area such as labour without approaching care in a holistic manner interconnected across different sectors and policy areas. Within this context, understanding the political economy which examines how social, economic, and political factors shape care policies and systems becomes a pressing priority. Building on these reform efforts in the Arab region and looking at breakthroughs in care policymaking globally, including Latin America which has been particularly active in advancing comprehensive care systems, it is increasingly important to understand how care, often framed solely as a gender equality issue, intersects with other major development issues and policy domains. This highlights the regional need for policies that recognize care as a central element of sustainable economies and redistribute it among different stakeholders including the state. Ongoing inter-regional collaboration between UN regional commissions, namely ESCWA and the United Nations Economic Commission for Latin America and the Caribbean (ECLAC) including through a project on advancing care policies for transformative recovery in Latin America and the Caribbean, Asia-Pacific and the Arab states, seeks to draw lessons from Latin American countries’ experiences in advancing comprehensive care systems. Given the inherent political nature of care policymaking, it is essential to understand what prompts political actors to prioritize care. A key driver is awareness around the critical role care plays in society and its far-reaching implications for economic and social well-being. When care is made visible as a cross-cutting issue that affects economic growth, labour force participation, health outcomes, social cohesion, and gender equality, it is more likely to gain traction in political discourse and influence the selection of policy instruments, thereby driving change in laws, budgets, and institutional support for care systems. Objective and methodology ESCWA seeks to hire a consultant to assist in drafting a paper, in collaboration with ECLAC, that thoroughly examines the factors and determinants behind care reforms, investigating the political economy of care in the Arab region and relating it to Latin America’s experience. The paper will draw on experiences from both Latin American and Arab countries to demonstrate the importance of moving beyond fragmented care reform policies towards comprehensive care systems. It will build on the recommendations provided by experts during ESCWA’s Expert Group Meeting on the Political Economy of Care Policies: Determinants for Reform in the Arab Region organized in July 2026. Tasks and responsibilities The consultant will be responsible for the following tasks: - Desk review: undertake a desk review of available successful and as well as unachieved experiences in advancing care policies and systems from Latin America and the Arab region; - Based on the results of the desk review, undertake consultations with relevant stakeholders on the main determinants, challenges or barriers which they have faced while working on advancing care policies and systems; - Review the results of consultations with relevant stakeholders from the Arab region on the main determinants, challenges or barriers which they have faced while working on advancing care policies and systems; - Propose the elements and dynamics among key determinants to advance care policies and systems and draw lessons for future policy making and reforms on care while taking into account the discussions and recommendations of the Expert Group Meeting above mentioned. - Suggest a detailed outline to be validated and agreed upon with ESCWA’s team in consultation with ECLAC; - Based on the agreed outline, prepare the first draft of the paper to be reviewed by ESCWA’s team; - Prepare a final draft based on the comments and recommendations provided by ESCWA and ECLAC’s teams. Supervision: The consultant will work Under the direct supervision of the Social Affairs Officer responsible for the care economy stream at the United Nations Economic and Social Commission for Western Asia (ESCWA) Ms. Rouba ARJA, and overall guidance of the gender Justice, Population and Inclusive Development cluster leader. The consultant is expected to provide regular updates on the work progress.<br> Qualifications/special skills<br>A master’s degree in economy, or sociology, or law or gender studies or related area is required. A PhD in one of these fields is desirable. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 10 years of professional work experience in areas related to public policy making is required. Previous experience in social policy reform and changes is required. Previous experience in working on care policies is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English is required. Knowledge of Spanish and/or Arabic is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

THE ROLE <br> <br>A Growth & Operations Lead to own the freelancer side of the Servi marketplace — from strategy and outreach to vetting, activation, and retention. This is a hands-on, field-heavy role that sits at the intersection of business development, operations, and marketplace management. The person will work directly alongside the co-founders to build the supply engine that makes Servi run. <br> <br>KEY RESPONSIBILITIES <br> <br>1. Supply Growth Strategy & Planning <br>Help define freelancer supply targets per vertical and area. <br>Structure service verticals and sub-verticals, and set clear requirements per vertical, skills, certifications, experience, availability and others. <br>Identify and prioritize acquisition channels and adjust supply planning based on operational needs and early demand signals. <br>2. Supply Outreach & Partnership Coordination <br>Build relationships with universities, public and private institutions, and community organizations to grow the freelancer network. <br>Lead freelancer acquisition through job fairs, partnerships, cold outreach, referrals, and on-ground initiatives. <br>Support ambassador and referral programs to accelerate supply growth, in addition to other initiatives. <br>3. Pipeline Management & Conversion <br>Own and manage the freelancer pipeline from initial reach and contact through to activation. <br>Maintain structured tracking systems and dashboards, to monitor conversion rates across all onboarding stages. <br>Identify drop-off points in the funnel and improve outreach messaging, scripts, and onboarding flows accordingly. <br>Convert non-freelancers into service providers. <br>4. Freelancer Vetting & Quality Control <br>Own the vetting pipeline end-to-end: document collection, identity verification (KYC), interview scheduling, and onboarding. <br>Define and enforce quality standards and acceptance criteria per vertical. <br>Support Trust & Safety processes by ensuring proper verification, maintaining quality standards, and resolving issues when they arise. <br>5. Marketplace Operations & Freelancer Management <br>Ensure balanced supply across verticals and areas, monitor freelancer availability, readiness, and utilization. <br>Build and maintain relationships with freelancers post-onboarding, supporting them through their engagements and growth. <br>Monitor performance, engagement, and retention. Handle freelancer issues, feedback, and escalations. <br>Support engagement initiatives to keep the supply base active and motivated. <br>6. Reporting & Performance Tracking <br>Maintain structured dashboards tracking acquisition, conversion, activation, and retention metrics. <br>Provide regular reporting on supply growth, quality levels, and operational gaps. Track key KPIs and flag risks or bottlenecks. <br>Research and act on insights around freelancer behavior, pricing, and vertical dynamics. <br>7. Research & Process Benchmarking <br>Research regional and global platforms to benchmark best practices in supply operations and freelancer management. <br>Translate findings into internal playbooks, processes, and guidelines; contribute to building a structured knowledge base for scaling. <br> <br>PROFILE & COMPETENCIES <br> <br>Education: Bachelor’s degree in business management, operations, project management, HR or a related field. <br>Experience: 6 to 10 years in operations, business development, or marketplace environments. Startup experience is a strong advantage. <br>Languages: Fluent in English and Arabic. French is a plus. <br>Technical Skills: Advanced Excel / Google Sheets for data analysis, dashboards, and funnel tracking. Proficiency in Microsoft 365 and Google Workspace. Hands-on experience with CRM and field outreach tools. Comfortable with project management platforms. Strong digital organization habits. <br>Soft Skills: Persistent and persuasive in the field. Data-driven and self-accountable. Adapts fast, works well with ambiguity, and thrives without a playbook. Tech-savvy — uses tools to move faster, not just to report. <br> <br>WHO THRIVES HERE <br> <br>This role is built for someone who is equally comfortable in the field building relationships and at a desk, managing pipelines and data. It is for serious owners who move fast without losing structure and want to build something that has never existed in this market

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Result of Service<br>The consultant is expected to provide a final report that includes recommendations to ensure alignment and consistency between the internal regulations related to the Labour Law, particularly those affecting the implementation of flexible work arrangements, and to develop draft by-laws governing the implementation of these new flexible work arrangements.<br> Work Location<br>Remote<br> Expected duration<br>3 months<br> Duties and Responsibilities<br>Background In May 2025, the Lebanese Parliament adopted Law No. 3/2025, amending the Labour Law to formally recognize flexible, part-time, and remote work arrangements and to extend National Social Security Fund (NSSF) coverage of workers. This new law was proposed by the Head of the Women and Children Parliamentary Committee following a process that included a case study on childcare in Lebanon, public hearings and dialogues, in addition to a legal study and meetings, all in collaboration between ESCWA and the committee. This reform represents a milestone in Lebanon’s labour and social protection framework, aiming to promote inclusive and equitable access to employment. It is particularly significant for advancing women’s economic participation, as flexible and family-friendly work arrangements can help reduce barriers that prevent women - especially those with caregiving responsibilities - from entering or remaining in the workforce. In order to ensure the effective implementation of the new law, ESCWA, UN Women, and the International Labour Organization (ILO) joined hands to provide technical assistance to the Lebanese Women and Children Parliamentary Committee to support its follow-up on the implementation of the law as part of the Parliament’s role in post-legislative scrutiny. The process entailed a legal study/advice to propose reforms and updates to the internal laws and regulations of the Lebanese National Social Security Fund (NSSF). These reforms and updates are necessary to allow for the implementation of Law No. 3/2025 without misuse of the new arrangements for fraudulent purposes, which, in turn, serves as a foundational input to guide the actuarial feasibility study leading to the full implementation of the labour law reform while also ensuring the benefits of this reform are utilized appropriately and fairly. These efforts must be aligned with the Labor Law and its implementing by-laws. Therefore, updates and reforms to the Ministry of Labor's by-laws are necessary to ensure the full and coherent implementation of the Labor Law reforms. Objective and methodology Against this backdrop, ESCWA, as it continues its technical support to ensure a full implementation of Law No. 3/2025, seeks to hire a consultant to undertake necessary research, advise and support the reform of the by-laws of the labour code in full alignment with the NSSF internal regulations. The consultant will work in collaboration with the Ministry of Labour, the NSSF and the technical team working on the implementation of the law reform. Tasks and responsibilities The consultant will be responsible for the following tasks: - Desk review: Conduct a revision of the Ministry of Labour relevant rules and internal regulations and by-laws in conjunction with those of the NSSF; - Ensure alignment of the internal regulations between the two entities; - Undertake consultations with involved stakeholders on the relevance and consequences of different options and alternatives to ensure the effective implementation of Flexible Work Arrangements including the required actuarial studies; - Suggest labour-law related by-laws for the Ministry of Labour, specifically in relation to flexible work arrangements; - Propose monitoring and evaluation procedures for the application of the amended labour law. The consultant is expected to provide regular updates on the work progress.<br> Qualifications/special skills<br>A master's degree in Lebanese law is required. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 5 years of professional work experience in areas related to law reform and changes is required. Previous experience in working on labour law and/or social security laws is desirable. Previous experience in working on labor and social security laws in Lebanon is desirable.<br> Languages<br>English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in Arabic is required. Knowledge of French and English is desirable. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.<br> Additional Information<br>Not available.<br> No Fee<br>THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.<br><br><br> </div>

<p><h4>Department</h4> <p>Industrial and Mechanical Engineering</p> <h4>Discipline</h4> <p>Engineering Entrepreneurship and Innovation</p> <h4>Campus</h4> <p>Byblos</p> <h4>Position</h4> <p>Instructor or Professor of Practice</p> <h4>Expected start date</h4> <p>Fall 2026 or Spring 2027</p> <p>The Department of Industrial and Mechanical Engineering at the Lebanese American University School of Engineering, located in Byblos, Lebanon, invites applications for an Instructor or Professor of Practice position in the broad area of Engineering Entrepreneurship and Innovation.</p> <p>Applications will be reviewed continuously until the position is filled. The expected start date is September 2026 or January 2027. The appointment rank will depend on the candidate’s academic qualifications, professional experience, and demonstrated accomplishments.</p> <p>Candidates must hold a BE/BS degree in engineering and at least a master’s degree in entrepreneurship, innovation, technology management, commercialization, or a closely related field. A doctoral degree is considered an asset but is not required. Candidates should demonstrate substantial professional experience and a record of achievement in technology entrepreneurship, innovation-program development, incubation, startup development, or research commercialization.</p> <p>The successful candidate is expected to contribute to the development and operation of the School of Engineering’s entrepreneurship and innovation initiatives. Particular consideration will be given to candidates with demonstrated experience in one or more of the following areas:</p> <ul> <li>Developing, managing, or contributing substantially to an incubator, accelerator, pre-incubation program, university innovation hub, or technology-transfer initiative</li> <li>Designing and managing structured venture-development pipelines that support teams from idea generation through technical validation, prototyping, market validation, funding readiness, and venture launch</li> <li>Recruiting, selecting, mentoring, and managing cohorts of student or faculty-led innovation teams</li> <li>Preparing student teams for national, regional, and international innovation, entrepreneurship, startup, and engineering-design competitions</li> <li>Coaching teams in prototype refinement, business-model development, market validation, written applications, financial planning, pitch-deck preparation, and live pitching</li> <li>Organizing startup bootcamps, hackathons, demo days, pitch competitions, and industry-sponsored innovation challenges</li> <li>Supporting the commercialization of university research and the development of market-ready technologies</li> <li>Founding, co-founding, advising, or mentoring technology startups</li> <li>Securing proof-of-concept, commercialization, industry-sponsored, or venture-development funding</li> <li>Developing partnerships with industry, investors, alumni, entrepreneurs, accelerators, incubators, innovation hubs, technology-transfer offices, public agencies, and funding organizations</li> <li>Transforming engineering concepts into validated prototypes and minimum viable products</li> <li>Applying design thinking, rapid prototyping, product-development, hardware/software integration, and product-lifecycle principles</li> <li>Assessing technical feasibility, commercial viability, intellectual-property potential, market opportunities, regulatory requirements, risk, valuation, and scaling strategies</li> </ul> <p>The successful candidate will be expected to cultivate an innovation-driven culture within engineering education and to equip students with the skills needed to transform ideas into viable products and ventures. The candidate will mentor students and faculty, supervise entrepreneurship- and commercialization-oriented projects, support engineering capstone teams with venture potential, and help establish a systematic pipeline for identifying and advancing promising innovations.</p> <p>The candidate will also identify suitable competitions, funding opportunities, accelerator programs, and innovation challenges; select and prepare participating teams; and coordinate the development of prototypes, applications, business models, pitch decks, and presentations.</p> <p>Teaching responsibilities may include undergraduate or graduate courses in engineering entrepreneurship, innovation management, product development, design thinking, technology commercialization, startup development, or related areas.</p> <p>Candidates should demonstrate strong communication, mentoring, organizational, and partnership-development skills. Evidence of impact—such as incubators or programs established, ventures supported, student teams mentored, competition placements, funding secured, prototypes commercialized, or partnerships developed—will be highly valued.</p> <p>The Lebanese American University is an equal opportunity employer operating in Lebanon under a charter from the Regents of the State University of New York.</p> <p>Interested candidates should apply electronically with the subject line:</p> <p><strong>SOE Position in Instructor or Professor of Practice in Engineering Entrepreneurship and Innovation</strong></p> <p>Applications should include the following:</p> <ul> <li>A letter of intent</li> <li>A curriculum vitae</li> <li>A brief portfolio or statement describing relevant accomplishments, including incubators or programs developed, ventures supported, competitions undertaken, funding secured, and ecosystem partnerships established</li> <li>A brief statement outlining the candidate’s proposed approach to developing engineering incubation, venture development, and student competition-readiness activities at LAU</li> <li>The names of three references</li> </ul></p><p></p>

<p><h4>Department</h4> <p>Industrial and Mechanical Engineering</p> <h4>Discipline</h4> <p>Engineering Entrepreneurship and Innovation</p> <h4>Campus</h4> <p>Byblos</p> <h4>Position</h4> <p>Instructor or Professor of Practice</p> <h4>Expected start date</h4> <p>Fall 2026 or Spring 2027</p> <p>The Department of Industrial and Mechanical Engineering at the Lebanese American University School of Engineering, located in Byblos, Lebanon, invites applications for an Instructor or Professor of Practice position in the broad area of Engineering Entrepreneurship and Innovation.</p> <p>Applications will be reviewed continuously until the position is filled. The expected start date is September 2026 or January 2027. The appointment rank will depend on the candidate’s academic qualifications, professional experience, and demonstrated accomplishments.</p> <p>Candidates must hold a BE/BS degree in engineering and at least a master’s degree in entrepreneurship, innovation, technology management, commercialization, or a closely related field. A doctoral degree is considered an asset but is not required. Candidates should demonstrate substantial professional experience and a record of achievement in technology entrepreneurship, innovation-program development, incubation, startup development, or research commercialization.</p> <p>The successful candidate is expected to contribute to the development and operation of the School of Engineering’s entrepreneurship and innovation initiatives. Particular consideration will be given to candidates with demonstrated experience in one or more of the following areas:</p> <ul> <li>Developing, managing, or contributing substantially to an incubator, accelerator, pre-incubation program, university innovation hub, or technology-transfer initiative</li> <li>Designing and managing structured venture-development pipelines that support teams from idea generation through technical validation, prototyping, market validation, funding readiness, and venture launch</li> <li>Recruiting, selecting, mentoring, and managing cohorts of student or faculty-led innovation teams</li> <li>Preparing student teams for national, regional, and international innovation, entrepreneurship, startup, and engineering-design competitions</li> <li>Coaching teams in prototype refinement, business-model development, market validation, written applications, financial planning, pitch-deck preparation, and live pitching</li> <li>Organizing startup bootcamps, hackathons, demo days, pitch competitions, and industry-sponsored innovation challenges</li> <li>Supporting the commercialization of university research and the development of market-ready technologies</li> <li>Founding, co-founding, advising, or mentoring technology startups</li> <li>Securing proof-of-concept, commercialization, industry-sponsored, or venture-development funding</li> <li>Developing partnerships with industry, investors, alumni, entrepreneurs, accelerators, incubators, innovation hubs, technology-transfer offices, public agencies, and funding organizations</li> <li>Transforming engineering concepts into validated prototypes and minimum viable products</li> <li>Applying design thinking, rapid prototyping, product-development, hardware/software integration, and product-lifecycle principles</li> <li>Assessing technical feasibility, commercial viability, intellectual-property potential, market opportunities, regulatory requirements, risk, valuation, and scaling strategies</li> </ul> <p>The successful candidate will be expected to cultivate an innovation-driven culture within engineering education and to equip students with the skills needed to transform ideas into viable products and ventures. The candidate will mentor students and faculty, supervise entrepreneurship- and commercialization-oriented projects, support engineering capstone teams with venture potential, and help establish a systematic pipeline for identifying and advancing promising innovations.</p> <p>The candidate will also identify suitable competitions, funding opportunities, accelerator programs, and innovation challenges; select and prepare participating teams; and coordinate the development of prototypes, applications, business models, pitch decks, and presentations.</p> <p>Teaching responsibilities may include undergraduate or graduate courses in engineering entrepreneurship, innovation management, product development, design thinking, technology commercialization, startup development, or related areas.</p> <p>Candidates should demonstrate strong communication, mentoring, organizational, and partnership-development skills. Evidence of impact—such as incubators or programs established, ventures supported, student teams mentored, competition placements, funding secured, prototypes commercialized, or partnerships developed—will be highly valued.</p> <p>The Lebanese American University is an equal opportunity employer operating in Lebanon under a charter from the Regents of the State University of New York.</p> <p>Interested candidates should apply electronically with the subject line:</p> <p><strong>SOE Position in Instructor or Professor of Practice in Engineering Entrepreneurship and Innovation</strong></p> <p>Applications should include the following:</p> <ul> <li>A letter of intent</li> <li>A curriculum vitae</li> <li>A brief portfolio or statement describing relevant accomplishments, including incubators or programs developed, ventures supported, competitions undertaken, funding secured, and ecosystem partnerships established</li> <li>A brief statement outlining the candidate’s proposed approach to developing engineering incubation, venture development, and student competition-readiness activities at LAU</li> <li>The names of three references</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Implement IT department’s established policies and procedures and comply with Tawfeer’s other policies Provide Technical Support and Guidance: - Serve as the first point of contact for customers seeking technical assistance over the phone, email, or in person.<br> - Perform remote troubleshooting through diagnostic techniques and pertinent questions.<br> - Walk the customer through the problem-solving process.<br> Installation and Configuration: - Install, modify, and repair computer hardware and software.<br> - Run software updates and antivirus programs.<br> Operational Maintenance: - Follow up with customers to ensure the issue has been resolved.<br> - Gain feedback from customers about computer usage.<br> - Maintain daily performance of computer systems.<br> Documentation: - Write training manuals.<br> - Train computer users.<br> - Maintain a log of all technical support queries for internal use.<br> Collaboration and Escalation: - Refer major hardware or software problems or defective products to second level of Applications and Infrastructure teams.<br> - Work with the IT team to ensure operational coherence and reliable system performance.<br> · Bachelor’s Degree in IT, Computer Science, MIS or any related field.<br> · Proven experience as a helpdesk technician or other customer support role.<br> · Tech savvy with working knowledge of office automation products, databases, and remote control.<br> · Good understanding of computer systems, mobile devices, and other tech products.<br> · Ability to diagnose and resolve basic technical issues.<br> · Excellent communication skills.<br> · Customer-oriented and cool-tempered.<br> · Accountability.<br> · Communication skills.<br> · Detail Oriented.<br> · Initiative.<br> · Working Under Pressure.<br> · Reliable and Dependable.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for a Customer Support Representative to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> Role Overview We're looking for a Customer Support Specialist to be the front line for our merchants and ISV (Independent Software Vendor) partners.<br> You'll be the first point of contact when something isn't working — a transaction issue, an onboarding question, a statement discrepancy — and you'll own it from first response to resolution.<br> This is a great role for someone who's detail-oriented, alm under pressure, and genuinely enjoys solving problems for people.<br> What You'll Do Respond to merchant and partner inquiries via email, phone, and chat in a timely, professional, and empathetic manner Troubleshoot payment processing issues, including failed transactions, settlement/deposit questions, and terminal or gateway connectivity problems Assist merchants with onboarding and boarding-related questions, escalating processor issues (e.<br>g., Adyen) where needed Support dispute and chargeback inquiries, guiding merchants through documentation and response requirements Track and manage support tickets to resolution using our internal ticketing/CRM tools, maintaining accurate case notes Identify patterns in recurring issues and flag them to Product and Operations for longerterm fixes Collaborate cross-functionally with Product, Engineering, and Sales teams to resolve complex or escalated issues Maintain and contribute to internal knowledge base articles and merchant-facing help documentation Meet or exceed team SLAs for response time, resolution time, and customer satisfaction What We're Looking For 1–3 years of experience in customer support, client services, or a similar role — payments, fintech, or SaaS experience is a strong plus Excellent written and verbal communication skills; able to explain technical concepts in plain language Strong problem-solving instincts and comfort navigating ambiguity Experience with CRM/ticketing platforms (e.<br>g., HubSpot, Zendesk, Intercom) preferred Basic understanding of payment processing concepts (transactions, settlements, chargebacks) is a plus — we'll train the rest Highly organized, with the ability to manage multiple open cases simultaneously A customer-first mindset paired with the judgment to know when to escalate Nice to Have Familiarity with Adyen, Stripe, or other payment processor/PSP ecosystems Experience supporting software partners (ISVs) rather than just end consumers Exposure to healthcare, legal, or professional services verticals</span> </div>