Program Officer Jobs in Lebanon

Odoo Customer Success Manager <br> <br>About the Role: <br> <br>We are looking for a Customer Success Manager who will support and guide our existing clients after they start using Odoo. Your role is not just about customer support but about helping businesses fully benefit from Odoo. You will build strong relationships, understand clients' needs, suggest improvements, and find opportunities to expand their use of Odoo. <br> <br>Responsibilities: <br> <br>• Engage with Clients <br> <br>o Regularly check in with clients to understand their business needs. <br> <br>o Offer solutions to help them use Odoo more efficiently. <br> <br>o Provide strategic advice to maximize their Odoo investment. <br> <br>• Identify Opportunities <br> <br>o Recommend additional Odoo features that can improve the client’s operations. <br> <br>o Help clients see the value in upgrading or expanding their Odoo system. <br> <br>• Gather Insights & Improve Odoo <br> <br>o Collect feedback from clients to help improve Odoo solutions. <br> <br>o Share client needs with the product team. <br> <br>• Build Strong Client Relationships <br> <br>o Be a trusted advisor, ensuring clients get the best out of Odoo. <br> <br>o Solve problems and provide expert guidance when needed. <br> <br>• Stay Updated on Odoo o Keep learning about new Odoo features and updates. o Analyze client data to suggest improvements. <br> <br> <br>Who We’re Looking For: <br> <br>• Experience in customer success, account management, or after-sales support. <br> <br>• Background in ERP systems, Odoo experience is a big plus. <br> <br>• Strong sales skills (upselling and cross-selling). <br> <br>• Excellent communication and problem-solving skills. <br> <br>• Understanding of B2B business needs. <br> <br> <br>Key Performance Indicators (KPIs): <br> <br>• Clients using more Odoo features. <br> <br>• Increased sales from existing clients. <br> <br>• High client satisfaction and retention. <br> <br>• Valuable feedback shared with our product team. <br> <br> <br>What We Offer: <br> <br>• Competitive salary & benefits <br> <br>• Growth opportunities with a leading Odoo partner <br> <br>• A collaborative and dynamic work environment

Role Description The Property Manager will oversee day-to-day operations of commercial and residential buildings while also using and engaging Faciliservs online platform and mobile app. <br> <br>Responsibilities include managing tenant communications, handling lease administration and renewals, coordinating maintenance and repairs, and ensuring common areas and amenities are well-maintained and efficiently scheduled. The role entails monitoring payment collections, tracking service requests, maintaining accurate records, and preparing regular reports on occupancy, finances, and operational performance. <br> <br>The Property Manager will collaborate with building committees, vendors, and internal teams to resolve issues promptly and uphold compliance with building policies and local regulations. <br> <br>This is a full-time, on-site role based in Beirut, requiring regular presence at the property and direct interaction with residents and service providers. <br> <br>Qualifications <br> <br> <br> <br>Property and facilities management skills, including lease administration, maintenance coordination, and vendor management. <br> <br>Excelleng communication skills and strong resident relations and customer service skills, with the ability to handle inquiries, resolve conflicts, and communicate clearly in a professional manner. <br> <br>Basic financial and administrative skills, such as tracking payments, managing budgets, and maintaining accurate records and reports. <br>Comfort with digital tools and property management software, including mobile apps, dashboards, and online payment or booking systems. <br> <br>Excellent organizational and time management skills, with the ability to prioritize multiple tasks in a fast-paced environment. <br> <br>Attention to detail and problem-solving abilities to identify issues quickly and implement practical solutions. <br> <br>Ability to work on-site in Beirut, collaborate with diverse stakeholders, and maintain a professional presence with residents and partners. <br> <br>Relevant experience in property management, community management, or real estate operations; experience in residential communities in the region is an advantage. <br> <br>Education in business, real estate, facilities management, or a related field is beneficial; equivalent practical experience will be considered. <br> <br>Proficiency in English; Arabic language skills and familiarity with local regulations are a strong plus

We are seeking an experienced and dynamic Restaurant Branch Manager to lead the daily operations of our international cuisine restaurant in Tripoli. The ideal candidate will be responsible for ensuring exceptional customer service, achieving financial and operational targets, managing staff performance, and maintaining the highest standards of food quality, hygiene, and guest satisfaction. <br> <br>Responsibilities <br>Oversee the daily operations of the restaurant to ensure smooth and efficient service. <br>Lead, motivate, and supervise the restaurant team, including supervisors, kitchen staff, and service staff. <br>Ensure exceptional customer service and promptly resolve guest concerns or complaints. <br>Monitor food quality, presentation, cleanliness, and compliance with health and safety regulations. <br>Control labor costs, food costs, and operating expenses while maximizing profitability. <br>Prepare and analyze daily, weekly, and monthly sales and operational reports. <br>Manage inventory levels, purchasing, and stock control to minimize waste and shortages. <br>Coordinate with the Head Chef and kitchen team to ensure consistency in food quality and service. <br>Recruit, train, coach, and evaluate employees to maintain a high-performing team. <br>Develop staff schedules to ensure adequate coverage while controlling labor costs. <br>Implement company policies, operational procedures, and service standards. <br>Drive sales through promotional activities, upselling initiatives, and customer engagement. <br>Ensure compliance with company policies, food safety standards, and local regulations. <br> <br>Qualifications <br>Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. <br>Minimum 5 years of restaurant management experience, including at least 2 years as a Branch or Restaurant Manager. <br>Experience managing an international cuisine restaurant is required. <br>Strong leadership, communication, and team management skills. <br>Excellent understanding of restaurant operations, budgeting, cost control, and inventory management. <br>Strong problem-solving and decision-making abilities. <br>Proficiency in Microsoft Office and restaurant POS systems. <br>Ability to work flexible hours, including evenings, weekends, and holidays

Keep Property is looking for a qualified and dynamic Facility Manager to join our growing team in Lebanon. <br> <br>Requirements: <br> <br>Bachelor’s degree in Mechanical, Electrical, or Electro-Mechanical Engineering (MEP) <br>Minimum 6 to 10 years of experience in facility/property management <br>Strong technical knowledge in: <br>* HVAC systems <br>* Electrical systems <br>* Plumbing & water systems <br>* Firefighting & fire alarm systems <br>* Generators & building infrastructure <br>* Experience managing both: <br>* Hard Services (MEP operations & maintenance) <br>* Soft Services (cleaning, security, landscaping, waste management, pest control, etc.) <br>* Experience in budgeting, forecasting, and cost control <br>* Strong leadership, communication, and problem-solving skills <br>* Ability to manage site teams, subcontractors, preventive maintenance, and client relations <br>* Proficiency in reporting and operational follow-up <br> <br>Main Responsibilities: <br> <br>Oversee daily facility management operations across assigned properties <br>Manage all hard and soft services to ensure high operational standards. <br> <br>Prepare annual operating and maintenance budgets: <br>* Monitor expenses and optimize operational costs <br>* Ensure proper preventive and corrective maintenance implementation <br>* Supervise technical teams and service providers <br>* Monitor building systems performance and operational efficiency <br>* Coordinate with clients, committees, consultants, and contractors <br>* Ensure compliance with safety and operational standards

Allo Taxi is looking for an experienced and results-driven Transportation Division Manager to lead and develop one of our transportation operations divisions. <br> <br>The successful candidate will be responsible for overseeing daily operations, improving service quality and efficiency, managing operational performance, and identifying opportunities for business growth. <br> <br>Key Responsibilities: <br>Manage and monitor daily transportation operations. <br>Ensure efficient scheduling, service delivery, and resource utilization. <br>Monitor operational performance, costs, and service quality. <br>Develop and implement plans to improve productivity and profitability. <br>Identify new business opportunities and support the division’s growth. <br>Handle operational challenges and ensure timely solutions. <br>Coordinate with relevant departments to achieve business objectives. <br>Prepare operational reports and recommendations for Management. <br> <br>Requirements: <br>Proven managerial experience in transportation, fleet, logistics, or a related operational field. <br>Strong understanding of transportation operations and service management. <br>Business development and entrepreneurial mindset. <br>Strong leadership, problem-solving, and decision-making skills. <br>Ability to manage performance, costs, and operational priorities. <br>Strong communication and organizational skills. <br>Proficiency in Microsoft Office. <br>Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field is preferred

Allo Taxi is looking for an experienced and results-driven Transportation Division Manager to lead and develop one of our transportation operations divisions. <br> <br>The successful candidate will be responsible for overseeing daily operations, improving service quality and efficiency, managing operational performance, and identifying opportunities for business growth. <br> <br>Key Responsibilities: <br>Manage and monitor daily transportation operations. <br>Ensure efficient scheduling, service delivery, and resource utilization. <br>Monitor operational performance, costs, and service quality. <br>Develop and implement plans to improve productivity and profitability. <br>Identify new business opportunities and support the division’s growth. <br>Handle operational challenges and ensure timely solutions. <br>Coordinate with relevant departments to achieve business objectives. <br>Prepare operational reports and recommendations for Management. <br> <br>Requirements: <br>Proven managerial experience in transportation, fleet, logistics, or a related operational field. <br>Strong understanding of transportation operations and service management. <br>Business development and entrepreneurial mindset. <br>Strong leadership, problem-solving, and decision-making skills. <br>Ability to manage performance, costs, and operational priorities. <br>Strong communication and organizational skills. <br>Proficiency in Microsoft Office. <br>Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field is preferred

We are seeking an experienced Production Manager to lead our production operations and ensure the highest standards of quality, efficiency, and food safety. <br> <br>Key Responsibilities <br> <br>-Lead and oversee daily production operations to achieve production targets. <br>-Ensure consistent product quality by maintaining adherence to specifications and quality standards. <br>-Supervise, coach, and develop production teams to drive high performance. <br>-Ensure compliance with food safety, hygiene, health, and regulatory requirements. <br>-Optimize the utilization of manpower, raw materials, and production equipment. <br>-Coordinate with Maintenance, Quality, R&D, Purchasing, and other departments to ensure smooth operations. <br>-Monitor production KPIs and implement continuous improvement initiatives. <br>-Maintain accurate production documentation and reports. <br> <br>Requirements <br>-Bachelor's degree in Food Technology, Nutrition, Industrial Engineering, or a related field. <br>-6–7 years of experience in a production management role within a manufacturing environment. Experience in the food industry is highly preferred. <br>Strong knowledge of food safety standards (HACCP and related regulations). <br>-Excellent leadership, planning, and problem-solving skills. <br>-Proficiency in Microsoft Office applications. <br>-Strong communication skills in English and Arabic. French is a plus

A reputable Intenrational Company in Beirut is seeking an Internal Audit Manager. <br>The Internal Audit Manager will be responsible for leading the internal audit function. S/he will be responsible for establishing audit strategies and action plans that align with the company’s vision and goals, ensuring effective monitoring of the internal control system. <br> <br>The Internal Audit Manager will propose the scope and contents of the General Audit Plan, including assurance and consulting activities, and ensure its efficient and timely execution. S/he will advise on and support the improvement and monitoring of the internal control system, and report any irregularities identified during audits to the management and relevant authorities, as necessary. <br> <br> <br>RESPONSIBILITIES: <br> <br>Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations. <br>Determine internal audit scope and develop annual plans. <br>Obtain, analyze and evaluate accounting documentation, previous reports, data, flowcharts etc. <br>Prepare and present reports that reflect audit results and document process. <br>Act as an objective source of independent advice to ensure validity, legality and goal achievement. <br>Identify loopholes and recommend risk aversion measures and cost savings. <br>Maintain open communication with management. <br>Document process and regularly prepare audit findings memorandum. <br>Conduct follow-up audits to monitor management’s interventions. <br>Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards. <br>Give clear, professional and objective advice. <br>Report on what is found, without fear or favor. <br>Demonstrate integrity to staff and others in the organization. <br>Exercise sound judgement in identifying weaknesses in the organization’s control environment and a balanced view on how significant these are. <br>Work positively and constructively, influencing the leadership team, and others to ensure the IA Manager’s recommendations are implemented. <br>Serve as a role model, showing resilience, professionalism, and high ethical standards. <br>Provide leadership by giving practical examples of good governance that will inspire others. <br>Deploy effective facilitating and negotiating skills. <br>Build and demonstrate commitment to supporting continuous improvement of the organization. <br>Network effectively raises the profile and status of internal audit. <br>Adopt a flexible style, being able to collaborate, advise and challenge as appropriate. <br>Build productive professional relationships both internally and externally. <br>Be seen to be objective and independent but also pragmatic where appropriate. <br>Lead and direct an internal audit service that is resourced appropriately, sufficiently and effectively. <br>Demonstrate leadership and be an ambassador for internal audit. <br>Create, communicate and implement a vision for the internal audit service. <br>Create a customer-focused internal audit service. <br>Establish an open culture, built on effective coaching and a constructive approach. <br>Promote effective communication within internal audit, across the broader organization and with external stakeholders. <br>Manage and coach staff effectively. <br>Comply with professional standards and corporate policies, values and ethics. <br>Require the highest standards of ethics and standards within internal audit based on the principles of integrity, objectivity, competence and confidentiality. <br> <br>REQUIRED SKILLS AND QUALIFICATIONS: <br> <br>Minimum of 5 years of experience in a similar role, preferably within the shipping or logistics industry. <br>Demonstrate strong communication, management, influencing, and consulting skills. <br>Understand and have experience in strategic objective setting and management. <br>Possess knowledge of the internal audit and regulatory environment applicable to the shipping and logistics industry and operations. <br>Demonstrate a comprehensive understanding of governance, risk management, and internal control. <br>Undertake continuous development and gain relevant experience to understand the organization’s full range of activities and processes

<p>Develop and implement sales strategies, business plans, sales forecasts, and budgets aligned with company objectives.</p><p>Achieve monthly, quarterly, and annual sales, revenue, profitability, and market share targets.</p><p>Identify and develop new business opportunities, customers, territories, and distribution channels.</p><p>Manage and strengthen relationships with distributors, wholesalers, retailers, modern trade accounts, and key customers.</p><p>Lead, coach, motivate, and evaluate the performance of the sales team while setting clear objectives and development plans.</p><p>Monitor sales performance, market trends, competitor activities, customer needs, and commercial opportunities, implementing corrective actions when required.</p><p>Negotiate commercial agreements, pricing, promotional activities, and customer contracts while ensuring profitability.</p><p>Ensure effective territory management, route planning, product availability, merchandising standards, and execution of trade marketing initiatives.</p><p>Coordinate with Marketing, Supply Chain, Production, Customer Service, and Finance to ensure accurate forecasting, product availability, timely deliveries, efficient collections, and customer satisfaction.</p><p>Manage sales budgets, trade spending, customer credit, collections, and overall commercial performance.</p><p>Analyze sales reports, forecasts, profitability, distributor performance, customer performance, and market intelligence to support strategic decision-making.</p><p>Ensure compliance with company policies, commercial procedures, pricing guidelines, ethical business practices, and all applicable legal and regulatory requirements.</p><p>Drive continuous improvement initiatives to enhance sales effectiveness, operational efficiency, customer satisfaction, and overall business growth.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's Degree in Business Administration, Marketing, Sales, Commerce, or a related field.</li><li>6 - 10 years of experience in FMCG sales, including at least 3 - 5 years in a Sales Manager or similar leadership role.</li><li>Proven experience managing distributors, key accounts, and multi-channel sales operations.</li></ul>

<p><h4>Summary of position:</h4> <p>The assistant project manager’s responsibilities will include but may not be limited to: assist with the development and execution of project plans and schedules to execute scope safely, efficiently, and cost effectively; monitor project performance (cost, schedule, scope changes, safety, and quality); identify resource requirements such as manpower and equipment; ensure all work is planned, including outages, permits, etc. Other duties as required to accomplish the objectives of the position.</p> <h4>Essential functions:</h4> <ul> <li>Maintain project databases, working files, field binders, field tickets, etc.</li> <li>Preparation of routine reports and correspondence; some involvement in preparing more complex reports.</li> <li>Provide guidance to field personnel in support of work execution.</li> <li>May assist in preparation of proposals, change orders and the estimation process.</li> <li>May calculate and manage smaller scale projects, which would include scheduling, ordering material, billing, etc.</li> <li>Contact vendors, and research literature and regulatory requirements.</li> <li>May include pricing change orders.</li> <li>On larger scale projects, the assistant project manager must be capable of stepping in at any point and help with any number of tasks.</li> <li>May assist in the estimating process.</li> <li>Other duties as assigned to support the project manager.</li> </ul> <h4>Desired minimum qualifications:</h4> <ul> <li>Requires effective oral and written communication skills, excellent interpersonal skills and strong computer literacy.</li> <li>Good problem-solving skills and the ability to multi-task are essential.</li> <li>Must be a self-starter and have the ability to organize and prioritize work.</li> <li>Bachelor’s degree in construction management, engineering, or equivalent combination of related education and experience.</li> <li>Knowledge of advanced functions of Word, Excel, Outlook, MS Project, PowerPoint, and Internet Explorer.</li> <li>Ability to read and understand civil, architectural, structural, mechanical plans and specifications as they relate to electrical and/or other utility work.</li> <li>Effective analytical and problem-solving skills with great ability to prioritize workload and meet deadlines.</li> <li>Exceptional interpersonal communication, presentation, and writing skills.</li> <li>Strong attention to detail required executing tasks.</li> <li>Ability to multi-task, prioritize and possess strong time-management skills.</li> <li>Well organized, team player, professional and energetic.</li> </ul> <p>The company is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.</p></p><p></p>

The Senior Project Manager will be responsible for the overall management and successful delivery of construction projects, ensuring that projects are completed within the approved scope, budget, schedule, quality, and safety standards. <br> <br>The role requires strong construction project management experience, with a solid understanding of MEP systems and coordination, and the ability to manage multidisciplinary teams and contractors. <br> <br>Responsibilities <br>Lead and manage construction projects from planning and mobilization through completion and handover. <br>Develop and monitor project schedules, budgets, manpower, resources, and execution plans. <br>Ensure projects are delivered on time, within budget, and in accordance with approved specifications and quality standards. <br>Coordinate and supervise civil, architectural, and MEP works to ensure proper integration and timely execution. <br>Manage project teams, consultants, contractors, subcontractors, suppliers, and other stakeholders. <br>Review drawings, specifications, BOQs, contracts, method statements, and technical submissions. <br>Coordinate closely with MEP teams to ensure proper installation, testing, commissioning, and integration of MEP systems with civil and architectural works. <br>Monitor project progress and identify delays, risks, technical issues, and potential cost overruns. <br>Implement corrective actions and ensure timely resolution of project issues. <br>Monitor project costs, variations, claims, and payment applications in coordination with the commercial and finance teams. <br>Ensure the availability of required materials, equipment, manpower, and subcontractors. <br>Conduct regular site and coordination meetings and follow up on action items. <br>Ensure compliance with approved drawings, specifications, contractual requirements, and applicable codes and standards. <br>Ensure compliance with health, safety, environmental, and quality requirements. <br>Coordinate testing, commissioning, snagging, and final handover activities. <br>Prepare regular project status reports for senior management and clients. <br>Lead and mentor project engineers, site teams, and other project personnel. <br>Maintain proper project documentation and ensure effective project close-out. <br>Perform any other duties assigned by senior management. <br>Qualifications & Experience <br>Bachelor’s degree in Civil Engineering from a recognized university. <br>Minimum 10 years of experience in construction project management. <br>Proven experience as a Project Manager / Senior Project Manager in construction projects. <br>Strong experience in MEP coordination and project execution is required. <br>Experience managing multidisciplinary projects involving civil, architectural, mechanical, electrical, plumbing, HVAC, and other MEP systems. <br>Strong knowledge of construction methods, project planning, scheduling, cost control, contracts, and project coordination. <br>Experience working with consultants, clients, contractors, and subcontractors. <br>Knowledge of project management and scheduling tools such as Primavera P6 and MS Project is an advantage

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Aspire Software is looking for an AI Engineering Manager to join our team in Lebanon.<br> Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals.<br> By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.<br> About the job: The AI Engineering Manager leads a cross-functional team (Development &amp; QA) and owns technical architecture, delivery outcomes, AI-enabled system design and driving an AI first culture among your team.<br> This role is both strategic and hands-on.<br> It requires strong expertise in modern AI frameworks, applied AI architectures, and scalable system design.<br> The manager is accountable for delivering stable, secure, AI-powered capabilities — not just managing execution.<br> Core Responsibilities Technical Leadership &amp; Architecture Own product architecture, including AI/LLM-integrated components Design scalable, secure, and maintainable systems Lead decisions involving: LLM integration (OpenAI, Azure OpenAI, etc.<br>) RAG architectures and vector databases AI orchestration frameworks (LangChain, Semantic Kernel, LlamaIndex) Ensure system reliability, observability, and cost efficiency Establish AI governance and safe usage practices AI Framework &amp; Methodology Expertise Apply modern AI methodologies, including: Retrieval-Augmented Generation (RAG) Prompt engineering and evaluation AI output validation and guardrails Human-in-the-loop workflows Model monitoring and performance evaluation Drive experimentation, A/B testing, and telemetry-based decision making Team Leadership Lead and mentor developers and QA engineers Raise AI literacy across the team Establish AI-native coding and review standards Balance speed, quality, and architectural integrity Delivery &amp; Outcome Ownership Own predictable, high-quality releases Ensure AI features are measurable, validated, and production-ready Act as technical escalation point Drive cross-team alignment with Product, Data, and DevOps AI-Driven Engineering Excellence Leverage AI-assisted development tools to improve velocity Optimize AI cost-performance tradeoffs Embed automation into testing and CI/CD pipelines 7+ years software engineering experience, 2+ years in technical leadership Hands-on experience building and deploying AI-enabled systems Strong knowledge of: LLM integration and prompt design RAG architectures and vector search AI orchestration frameworks Cloud platforms (Azure, AWS, or GCP) Experience designing scalable distributed systems Preferred Experience in regulated industries AI governance and compliance knowledge Model lifecycle management and monitoring tools</span> </div>

Amaken is seeking to hire a results-driven Sales Manager for a leading food processing company to be based in Chouifet, Lebanon. <br> <br>The Sales Manager will be responsible for driving revenue growth, developing and executing sales strategies, leading the sales team, and expanding the company's customer base across the food manufacturing sector. The role focuses on achieving sales targets, strengthening the company's market presence, building long-term client relationships, and promoting industrial food processing equipment, production lines, and turnkey solutions. <br> <br>Key Responsibilities: <br> <br>Sales Strategy & Performance: <br>• Develop and implement sales strategies aligned with the company's business objectives and growth plans within the food processing and food manufacturing industries. <br>• Set monthly, quarterly, and annual sales targets, ensuring consistent achievement and continuous performance improvement. <br>• Identify new business opportunities for food processing equipment, production lines, packaging machinery, and turnkey industrial solutions. <br>• Monitor sales activities, analyze industry trends, and adjust sales strategies to maximize revenue and market share. <br>• Prepare sales forecasts, reports, and performance dashboards for senior management. <br>• Lead the entire sales cycle, from prospecting and technical presentations to quotation submission, negotiation, and contract closure. <br>• Review customer inquiries, RFQs, and tenders, coordinating with technical teams to prepare competitive commercial and technical proposals. <br> <br>Team Leadership & Management: <br>• Recruit, train, coach, and motivate the sales team to achieve high-performance standards. <br>• Establish individual KPIs and conduct regular performance evaluations. <br>• Lead regular sales meetings and provide ongoing coaching, guidance, and technical support. <br> <br>Client & Market Development: <br>• Develop strong relationships with food manufacturers, industrial clients, consultants, contractors, distributors, and key decision-makers. <br>• Identify new business opportunities across the poultry and meat manufacturing sectors. <br>• Conduct regular client visits to understand production requirements and recommend suitable technical solutions. <br>• Conduct market research and competitor analysis to identify trends, pricing strategies, customer needs, and emerging technologies. <br>• Represent the company during negotiations, technical meetings, exhibitions, and industry events. <br>• Support customer retention initiatives by ensuring exceptional after-sales service and client satisfaction. <br> <br>Operations & Cross-Functional Coordination: <br>• Coordinate closely with engineering, procurement, logistics, service, and finance teams to ensure smooth project execution and timely delivery. <br>• Ensure quotations, pricing, promotions, and commercial terms comply with company policies. <br>• Monitor order progress and ensure timely follow-up on quotations, purchase orders, deliveries, and customer requests. <br>• Handle customer concerns and coordinate with internal departments to ensure prompt and effective resolution. <br>• Maintain accurate CRM records, sales reports, contracts, and project documentation. <br> <br>Qualifications: <br>• Bachelor's degree in Mechanical Engineering or Civil Engineering. <br>• 3–5 years in a Sales Manager role. <br>• Proven experience within the food processing, food technology, industrial machinery, or turnkey food manufacturing solutions industry. <br>• Strong understanding of food processing equipment, production lines, industrial manufacturing processes, and food factory operations. <br>• Proven track record of consistently achieving and exceeding sales targets. <br>• Experience handling technical sales, RFQs, tenders, and solution-based selling. <br>• Good understanding of local and regional food manufacturing markets and distribution networks

Job Purpose <br>The Senior Warehouse Manager is responsible for the overall management and performance of the Central Warehouse in Hadath, ensuring the efficient receiving, storage, stock, order preparation, and distribution of all company inventory. <br>The role oversees all warehouse operations across multiple storage categories, including Raw Materials, Packaging Materials, FMCG Supermarket Products, Fresh & Frozen Products, Non-Food Items, Operational Supplies, and Company Assets, ensuring inventory accuracy, product quality, operational efficiency, and compliance with company policies and food safety standards. <br>The Senior Warehouse Manager leads warehouse personnel, optimizes warehouse capacity and productivity, maintains inventory integrity, and ensures the timely and accurate replenishment of all company branches and operational departments. The role works closely with Procurement, Production, Quality Assurance, Inventory Control, Logistics, Finance, and Branch Operations to support uninterrupted business operations and achieve the company's operational objectives. <br>Scope of Responsibility <br>The Senior Warehouse Manager is responsible for the management and control of all warehouse areas, including but not limited to: <br>• Raw Materials Warehouse <br>• Packaging Materials Warehouse <br>• FMCG & Supermarket Products Warehouse <br>• Chilled Storage <br>• Frozen Storage <br>• Dry Storage <br>• Non-Food Items Warehouse <br>• Cleaning Chemicals Storage <br>• Returned Goods Area <br>• Dispatch & Staging Area <br> <br>Main Responsibilities <br>Warehouse Operations <br>• Direct and oversee all warehouse operations across all storage categories. <br>• Ensure the efficient receipt, storage, replenishment, picking, packing, and dispatch of all products. <br>• Develop and implement warehouse policies, procedures, and Standard Operating Procedures (SOPs). <br>• Optimize warehouse space utilization while maintaining product accessibility and safety. <br>• Ensure products are stored under the required environmental and temperature conditions. <br>• Monitor warehouse productivity and implement continuous improvement initiatives. <br>Inventory Management <br>• Maintain accurate inventory records for all product categories. <br>• Ensure all inventory movements are recorded accurately in the ERP system. <br>• Monitor stock levels and coordinate replenishment requirements. <br>• Lead cycle counts and annual physical inventories. <br>• Investigate inventory discrepancies and implement corrective actions. <br>• Ensure FIFO and FEFO principles are consistently applied where applicable. <br> <br>Receiving & Dispatch <br>• Oversee the receiving of products from local and international suppliers. <br>• Ensure all incoming goods are inspected and verified against purchase orders and delivery documents. <br>• Ensure timely preparation and dispatch of branch orders and internal transfers. <br>• Monitor loading activities to ensure accuracy and prevent product damage. <br> <br>Team Leadership <br>• Lead, mentor, and develop warehouse managers, supervisors, storekeepers, inventory controllers, and warehouse staff. <br>• Allocate resources effectively to meet operational demands. <br>• Conduct performance evaluations and identify training and development needs. <br>• Foster a culture of accountability, teamwork, and continuous improvement. <br> <br>Quality, Food Safety & Compliance <br>• Ensure compliance with HACCP, GMP, company quality standards, and regulatory requirements. <br>• Maintain warehouse cleanliness and organization. <br>• Ensure proper product traceability and stock rotation. <br>• Support internal and external audits and implement corrective actions. <br> <br>Health & Safety <br>• Promote a safe working environment and ensure compliance with occupational health and safety regulations. <br>• Ensure warehouse equipment is properly maintained and operated safely. <br>• Conduct regular warehouse safety inspections. <br> <br>Reporting & Performance <br>• Monitor warehouse KPIs and prepare regular operational reports. <br>• Analyze warehouse performance and recommend process improvements. <br>• Manage warehouse operating costs while maintaining service levels

We are looking for an experienced and results-driven Transportation Division Manager to lead and develop one of our transportation operations divisions. <br> <br>The successful candidate will be responsible for overseeing daily operations, improving service quality and efficiency, managing operational performance, and identifying opportunities for business growth. <br> <br>Key Responsibilities: <br>Manage and monitor daily transportation operations. <br>Ensure efficient scheduling, service delivery, and resource utilization. <br>Monitor operational performance, costs, and service quality. <br>Develop and implement plans to improve productivity and profitability. <br>Identify new business opportunities and support the division’s growth. <br>Handle operational challenges and ensure timely solutions. <br>Coordinate with relevant departments to achieve business objectives. <br>Prepare operational reports and recommendations for Management. <br> <br>Requirements: <br>Proven managerial experience in transportation, fleet, logistics, or a related operational field. <br>Strong understanding of transportation operations and service management. <br>Business development and entrepreneurial mindset. <br>Strong leadership, problem-solving, and decision-making skills. <br>Ability to manage performance, costs, and operational priorities. <br>Strong communication and organizational skills. <br>Proficiency in Microsoft Office. <br>Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field is preferred

<p>A global leader in online trading is looking for a Customer Support Manager to join their team in Beirut, Lebanon. The Customer Support Manager is responsible for overseeing and directing the Customer Support Department, ensuring the delivery of outstanding service to clients while adhering to internal policies and regulatory standards. This role manages the department s daily activities, including customer support, client onboarding, KYC and AML processes, payment operations, regulatory reporting, and the handling of escalated client issues. In close collaboration with internal stakeholders, the Customer Support Manager plays a critical role in improving the overall client experience, driving operational efficiency, ensuring compliance, and supporting the company s growth objectives.</p><p>Responsibilities</p><ul><li>Lead, guide, coach, and develop the Customer Support team, promoting a high-performing and customer-focused environment.</li><li>Handle recruitment, onboarding, training, and performance evaluation of Customer Support staff, ensuring continuous growth and effective performance management.</li><li>Supervise the daily operations of the Customer Support Department, ensuring high service standards, efficiency, and compliance with Service Level Agreements (SLAs).</li><li>Address complex client queries, complaints, and escalations, ensuring prompt and professional resolution.</li><li>Oversee customer support functions across all communication channels, including phone, email, live chat, WhatsApp, and CRM systems.</li><li>Manage the onboarding process for both individual and corporate clients, ensuring accuracy, completeness, and compliance with internal procedures.</li><li>Supervise KYC and AML processes, including Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), sanctions screening, and continuous monitoring, in line with internal policies and regulatory requirements.</li><li>Ensure the accurate and timely preparation and submission of regulatory reports, questionnaires, and other required filings to authorities.</li><li>Oversee payment-related operations, including deposits, withdrawals, payment investigations, reconciliation support, and coordination with Finance and Operations teams.</li><li>Collaborate with Compliance, Finance, Dealing, IT, and other departments to ensure efficient resolution of operational and client-related issues.</li><li>Establish, update, and enforce customer support policies, procedures, and standard operating procedures (SOPs).</li><li>Track and analyze customer support KPIs and operational metrics such as response times, resolution times, customer satisfaction, complaint trends, onboarding performance, and team productivity.</li><li>Prepare and deliver daily, weekly, monthly, quarterly, and ad hoc reports covering customer support performance, onboarding metrics, KYC and AML activities, regulatory reporting, response times, complaint trends, and other key indicators.</li><li>Conduct quality assurance checks on customer interactions and provide ongoing coaching and feedback to uphold service excellence.</li><li>Maintain precise records and ensure the confidentiality and security of client information in line with company policies and regulatory standards.</li><li>Assist with internal and external audits by providing required documentation, reports, and operational data.</li><li>Carry out any additional duties as assigned by senior management.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business Administration, Finance, Management, or a related discipline.</p><p>At least 6 years of experience in Customer Support, Client Operations, or Customer Success within the financial services sector, including a minimum of 5 years in a managerial role.</p><p>Prior experience within Forex companies is essential.</p><p>Solid understanding of regulatory frameworks and compliance requirements of FSA, SCA, CMA, and other relevant authorities.</p><p>Experience in preparing regulatory reports, questionnaires, and management reports.</p><p>Strong knowledge of trading platforms such as MT4 and MT5.</p><p>Hands-on experience with CRM and customer support systems (e.g., FXBO, Zendesk, Freshdesk, Salesforce).</p><p>Familiarity with financial markets and trading terminology is a plus.</p><p>Excellent verbal and written communication skills in both Arabic and English.</p><p>Skills &amp; Competencies</p><ul><li>Leadership and team management</li><li>Strong decision-making and problem-solving abilities</li><li>Excellent organizational and time management skills</li><li>Effective written and verbal communication</li><li>Customer relationship management expertise</li><li>Conflict resolution and complaint handling</li><li>Analytical mindset with strong reporting skills</li><li>High attention to detail and accuracy</li><li>Ability to perform under pressure and meet regulatory deadlines</li><li>Knowledge of KYC, AML, and compliance standards</li><li>Proficiency in CRM systems and Microsoft Office tools</li><li>Strong sense of integrity, professionalism, and confidentiality</li></ul>

Procurement & Logistics Manager- World of Toys by Safawi <br> <br>Location: Khaldeh, New Dawha – Sama Residence, next to Sama Pharmacy <br>Working Hours: Monday–Friday, 8:00 AM–5:00 PM, Saturday till 2 PM <br>Experience: 3+ years <br>Level: Mid-level <br>Industry: Toys & Retail <br> <br>About the Role <br> <br>World of Toys by Safawi is looking for a Procurement & Logistics Manager to manage and coordinate our day-to-day purchasing, supplier, inventory, and logistics activities. <br> <br>This is a hands-on role suited for someone with around 3+ years of relevant experience who is organized, proactive, and comfortable taking ownership of procurement and logistics operations from supplier coordination through to delivery. <br> <br>Key Responsibilities: <br> <br>- Manage daily procurement and purchasing activities. <br>- Source and communicate with local and international suppliers. <br>- Request and compare quotations and negotiate pricing and terms. <br>- Prepare and follow up on purchase orders. <br>- Coordinate shipments, deliveries, freight, and customs clearance. <br>- Track orders and ensure products arrive on time. <br>- Monitor inventory levels and coordinate replenishment based on business needs. <br>- Maintain accurate purchasing, supplier, shipment, and inventory records. <br>- Follow up with suppliers and logistics partners on delays or issues. <br>- Coordinate closely with the warehouse, sales, finance, and management teams. <br>- Monitor supplier performance, pricing, quality, and delivery timelines. <br>- Identify opportunities to improve costs, lead times, and procurement processes. <br>- Prepare regular procurement and logistics reports. <br> <br>Requirements: <br> <br>- 3+ years of experience in procurement, purchasing, logistics, or supply chain. <br>- Experience dealing with suppliers and shipments is required. <br>- Good understanding of purchasing and logistics processes. <br>- Experience with import/export and customs procedures is a plus. <br>- Strong negotiation and communication skills. <br>- Excellent organization and follow-up skills. <br>- Good knowledge of Microsoft Excel and familiarity with ERP systems. <br>- Ability to manage multiple orders, suppliers, and shipments simultaneously. <br>- Good command of English; Arabic is a plus. <br>- Previous experience in toys, retail, FMCG, consumer goods, or trading/import businesses is an advantage. <br>- Valid driving license and own car are required due to the location and nature of the role. <br>- Ability to work Monday to Friday, 8:00 AM–5:00 PM, Saturday till 2 PM

<p>We are seeking a Customer Success Manager who will take ownership of client relationships and ensure their long-term success and satisfaction. The ideal candidate will be fluent in French and will play a key role in onboarding, training, and supporting our clients throughout their journey with Parent . You will act as the main point of contact for assigned accounts, ensuring smooth adoption, proactive engagement, and ongoing value realization.</p><p><b><br></b></p><p><b>Key Responsibilities</b></p><ul><li>Serve as the primary point of contact for assigned client accounts, managing relationships in both English and French.</li><li>Lead onboarding and training sessions for new clients, ensuring they are fully equipped to use the Parent system effectively.</li><li>Drive customer success and satisfaction by proactively engaging with clients to ensure their goals are met.</li><li>Monitor account health, usage, and engagement to identify opportunities for improvement and growth.</li><li>Provide chat support as part of daily operations, responding promptly and professionally to employee or customer inquiries.</li><li>Address client inquiries and coordinate with internal teams (technical, product, and sales) to resolve any issues promptly.</li><li>Maintain accurate and up-to-date account information in the CRM.</li><li>Partner with cross-functional teams to share feedback, resolve client issues, test and open support tickets, and follow up with the development team to ensure timely resolution and an enhanced client experience.</li><li>Support renewal and retention efforts by maintaining strong, trust-based relationships with clients.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree or equivalent experience in Account Management, Customer Success, or a related field. 2 4 years of experience in account management or client relationship roles , preferably in SaaS or technology-based companies. Proven experience with ticketing systems and live chat support. Fluent in French &amp; English (spoken and written). Strong communication, organization, and problem-solving skills. Proactive, customer-focused mindset with the ability to manage multiple priorities.</p>

For our client, we are now urgently looking for a Health Safety and Environment Manager to lead the existing team. <br> <br>The ideal candidate MUST have the below credentials <br>1. Strong leadership presence and personality, with the confidence to challenge unsafe practices at all organizational levels. <br> <br>2. High level of assertiveness, with the ability to enforce safety rules and regulations consistently, including stopping unsafe operations when required. This is explicitly part of the role mandate. <br> <br>3. Solid HSE technical expertise, preferably gained in a heavy industrial, manufacturing, construction, energy, or similarly high-risk environment. <br> <br>4. Proven ability to build and drive a strong safety culture, not only manage compliance and procedures. <br> <br>5. Strong influencing and communication skills, with the ability to work effectively with management, employees, contractors, suppliers, and other stakeholders. <br> <br>6. Strong incident investigation and risk-management capability, including identifying root causes, implementing corrective actions, and ensuring lessons learned are embedded across the organization. <br> <br>The profile should therefore combine technical credibility with leadership, firmness, influencing capability, and the maturity to ensure that safety standards are effectively implemented and respected throughout the organization. <br> <br>If you feel you are the necessary skillset and you are looking for fresh challenge, we look forward to receiving your full CV

We are looking for an experienced Tax Manager to join our Beirut office and manage tax assignments for both Lebanon and UAE/Dubai-based clients. <br> <br>Key Responsibilities <br>Manage Lebanon and UAE tax compliance and advisory assignments. <br>Manage UAE Corporate Tax and VAT matters and FTA-related requirements. <br> <br>Prepare and review tax returns, calculations, registrations, and supporting documentation. <br>Handle tax audits, assessments, objections, and correspondence with relevant authorities. <br>Monitor changes in Lebanese and UAE tax legislation and advise clients accordingly. <br>Review clients' tax positions and identify potential risks and opportunities. <br>Manage and maintain strong relationships with clients. <br>Supervise and review the work of junior tax team members. <br>Coordinate with accounting and audit teams on tax-related matters. <br>Manage multiple assignments and ensure timely completion and high-quality deliverables. <br>Requirements <br>5+ years of relevant tax experience. <br>Strong experience in Lebanese taxation and UAE Corporate Tax & VAT. <br>Experience dealing with tax authorities in Lebanon and/or the UAE. <br>Experience in an accounting, audit, tax consultancy, or professional services firm. <br>Strong analytical and problem-solving skills. <br>Excellent client-management and communication skills. <br>Strong knowledge of Microsoft Excel and accounting/tax software. <br>English; Arabic is required. <br>ACCA, CPA, CA, CTA, or equivalent qualification is an advantage. <br>UAE tax certification or practical UAE tax experience is a strong advantage