Customer Service Jobs - Beirut Lebanon

Eastern Service, hot and cold<br><br>With experience<br><br>Contact number 03935968

Hiring Customer Service/Dispatcher (Female) for a Supermarket located in Jnah. <br>At least 3 years of related experience in a Food retail store. <br>Lebanese Only | Good English | Customer-oriented <br>Preferably residing in Jnah/Beirut <br> <br>6 days/week; 1 day-off; <br>Am Shift: 7am - 3Pm <br> <br>Salary: 600$ - 800$ (based on experience) <br>Apply: deploya.lb@gmail.com <br>“Mention the job title/Shift in the subject line”

Job Summary <br>The Customer Service Representative is the primary point of contact between the club and its members. This role ensures a service-driven, member-focused culture by actively listening to member needs, coordinating timely follow-up, and maintaining a consistently positive experience across all communication channels. <br>I. Duties and Responsibilities <br>Member Communication & Support <br>• Serve as the first point of contact for members across all communication channels — in person, by phone, and via digital platforms. <br>• Listen attentively to member feedback, concerns, and requests, ensuring every interaction is handled with empathy, professionalism, and a genuine desire to help. <br>• Handle member complaints, feedback, and experience-related cases with composure and a solution-oriented mindset. <br>• Cover member inquiries when the relevant team member is unavailable, ensuring no member concern goes unaddressed. <br>Follow-Up & Member Satisfaction <br>• Proactively reach out to members to check in on their experience, particularly at key moments in their membership journey. <br>• Follow up after reported issues to confirm resolution and ensure the member's satisfaction has been restored. <br>• Escalate unresolved or recurring concerns to the appropriate team member or manager with full context and documentation. <br>• Coordinate with the administrator and follow up with members who have due payments <br>Feedback Monitoring & Reporting <br>• Document all member interactions and feedback in the designated system to ensure accurate tracking and accountability. <br>• Monitor feedback patterns over time, identifying recurring themes and translating them into actionable insights. <br>• Prepare periodic feedback summaries and contribute to team discussions on service improvement. <br>• Conduct member satisfaction surveys periodically to gather structured feedback on the overall gym experience. <br>Team Contribution & Service Culture <br>• Foster a member-centric mindset across the team through daily interactions, coaching, and knowledge sharing. <br>• Share member compliments and positive feedback to reinforce service standards and build team morale. <br>• Propose service training topics and process improvements based on real interaction patterns. <br>• Collaborate closely with the Administrator, interchanging roles when operational needs require it. <br>II. Required Competencies <br>• Empathy & Patience: The ability to remain calm, kind, and composed — particularly when handling frustration, complaints, or sensitive member situations. <br>• Customer Centricity: A genuine mindset and drive to continuously understand member needs, expectations, and shifts in behavior. <br>• Communication & Problem Solving: The ability to convey information clearly and concisely — both verbally and non-verbally — in a way that prevents issues from escalating and resolves them efficiently when they do. <br>• Accountability: Owning every interaction from start to finish — ensuring nothing is left open, undocumented, or unresolved without a clear next step. <br>• Teamwork: A collaborative instinct that recognizes the CSR's role as part of a wider service team — not a standalone function. <br>• Creativity & Adaptability: The ability to handle unexpected situations, adjust communication style to different member personalities, and find solutions that the standard script doesn't cover. <br> <br> <br>This job description is a guide to the nature of the work and is not an exhaustive list of duties. The post-holder will be expected to adapt to the changing needs of the business and perform other duties as reasonably requested

We're Hiring: Customer Service Manager <br>Location: Lebanon <br>Company: Evo Wallet <br>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels. <br>Key Responsibilities <br>Lead and manage the Customer Service team to achieve performance targets. <br>Develop and implement customer service policies, procedures, and standards. <br>Monitor service quality, customer satisfaction, and team performance metrics. <br>Collaborate with internal departments to address customer needs and operational issues. <br>Prepare regular performance and customer insight reports for management. <br>Coach, train, and develop customer service representatives. <br>Requirements <br>Bachelor's degree in Business Administration or a related field. <br>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role. <br>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred. <br>Strong leadership, communication, and problem-solving skills. <br>Customer-centric mindset with the ability to manage multiple priorities. <br>Proficiency in Microsoft Office and customer service management tools. <br>Fluency in English and Arabic; French is a plus. <br>Interested candidates can send their CV to: <br>hr@xportbng.com

We're Hiring: Customer Service Manager <br> <br>Location: Lebanon <br> <br> Company: Evo Wallet <br> <br>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels. <br> <br>Key Responsibilities: <br> <br> Lead and manage the Customer Service team to achieve performance targets <br> <br> Develop and implement customer service policies, procedures, and standards <br> <br> Monitor service quality, customer satisfaction, and team performance metrics <br> <br> Collaborate with internal departments to address customer needs and operational issues <br> <br> Prepare regular performance and customer insight reports for management <br> <br> Coach, train, and develop customer service representatives <br> <br>Requirements: <br> <br> Bachelor's degree in Business Administration or a related field <br> <br> Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role <br> <br> Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred <br> <br> Strong leadership, communication, and problem-solving skills <br> <br> Customer-centric mindset with the ability to manage multiple priorities <br> <br> Proficiency in Microsoft Office and customer service management tools <br> <br> Fluency in English and Arabic; French is a plus <br> <br> Interested candidates can send their CV to hrexecutive@xportbng.com <br> <br>Please share with your network

Provide professional and timely customer support in PORTUGUESE <br>- Fluent PORTUGUESE (spoken and written) is required. <br>- Strong attention to detail and organizational skills. <br>- Positive attitude and customer-oriented mindset

We are looking for a motivated and professional team member to handle customer service, sales and basic marketing support

GlobeMed Group, the largest Healthcare Benefits Management company in the MENA region is looking for a Customer Service Coordinator who will handle the administrative certification process related to all international medical claims and to the different products and services at Health Services department. <br> <br>Duties & Responsibilities: <br> <br> Supports international partners by providing their inbound adherents with the requested services in a timely manner including: access to the GlobeMed local networks, arranging medical evacuations and repatriations, arranging medial and travel assistance services. <br> Supports GlobeMed operations by providing their outbound adherents with the requested services in a timely manner including: access to the GlobeMed international networks, support with cross border claims, arranging medical evacuations and repatriations, arranging medial and travel assistance services. <br> File and report IHS claims experience; Create international provider on IHS portal and Manage claim on IHS portal <br> Following up with customers to ensure service was delivered and address their needs. <br> Coordinate and following up with GlobeMed departments to ensure services are delivered within acceptable timeframes and quality levels. <br> Provides information to IHS customers about GlobeMed local and international provider networks as well as products and service offerings. <br> Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. <br> Maintains case records by updating case information <br> <br>Qualifications <br> <br>Education: <br> <br>Bachelor’s degree in Nursing. <br> <br>Experience/Knowledge: <br> <br> Basic computer literacy with the ability and willingness to learn and develop knowledge of healthcare insurance and TPA operations. <br> Previous experience in customer service, call center, healthcare, or a similar service-oriented environment is an advantage. <br> <br>Technical Skills/Competencies: <br> <br> Customer Orientation: Strong customer-focused approach with the ability to understand and respond to customer needs. <br> Communication: Professional, empathetic, and patient when dealing with customers, members, and providers. <br> Phone Skills: Clear and effective communication in a customer service environment. <br> Attention to Detail: Accurate and meticulous when handling customer information and requests. <br> Organization: Ability to manage multiple tasks while maintaining service quality and accuracy. <br> Adaptability & Flexibility: Ability to handle different situations and work schedules based on business requirements. <br> Language: Fluent in spoken English & Arabic, and French is a plus

PCX is a dynamic real estate agency specializing in property consultancy, sales, and investment solutions. We are committed to delivering exceptional service, building strong client relationships, and helping our clients make confident real estate decisions. <br> <br>We are looking for motivated and ambitious individuals to join our growing team. If you are passionate about real estate, enjoy working with people, and are looking for an opportunity to grow your career in a professional environment, we would love to hear from you. <br> <br>Join PCX and be part of a team where talent, dedication, and success are recognized

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>We're Hiring: Customer Service Manager</b></p><p><b><br></b></p><p><b>Location: Lebanon</b></p><p><b><br></b></p><p><b>Company: Evo Wallet</b></p><p><br></p><p>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels.</p><p><br></p><p><b>Key Responsibilities:</b></p><p><br></p><p>Lead and manage the Customer Service team to achieve performance targets</p><p><br></p><p>Develop and implement customer service policies, procedures, and standards</p><p><br></p><p>Monitor service quality, customer satisfaction, and team performance metrics</p><p><br></p><p>Collaborate with internal departments to address customer needs and operational issues</p><p><br></p><p>Prepare regular performance and customer insight reports for management</p><p><br></p><p>Coach, train, and develop customer service representatives</p><p><br></p><p><b>Requirements:</b></p><p><br></p><p>Bachelor's degree in Business Administration or a related field</p><p><br></p><p>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role</p><p><br></p><p>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred</p><p><br></p><p>Strong leadership, communication, and problem-solving skills</p><p><br></p><p>Customer-centric mindset with the ability to manage multiple priorities</p><p><br></p><p>Proficiency in Microsoft Office and customer service management tools</p><p><br></p><p>Fluency in English and Arabic; French is a plus</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Requirements:</b></p><ul><li>Bachelor's degree in Business Administration or a related field</li><li>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role</li><li>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred</li><li>Strong leadership, communication, and problem-solving skills</li><li>Customer-centric mindset with the ability to manage multiple priorities</li><li>Proficiency in Microsoft Office and customer service management tools</li><li>Fluency in English and Arabic; French is a plus</li></ul><p></p></section>

We need a young dynamic sales oriented woman looking for a part-time job at ABC achrafieh to serve and sell interested customers in our luxury skincare brand

Required: Minimum 3 years of experience in pricing and quotations at a freight forwarding company in Lebanon. Only candidates who meet this will be considered. <br>SeaSky Services is a Lebanese freight forwarder handling sea, air, and land freight plus customs clearance. www.seaskyservices.com <br> <br>THE ROLE <br>You own pricing and client care. You source rates, build quotations, send them fast, and stay with the client from first inquiry to delivery. <br> <br>WHAT YOU WILL DO <br>1. Collect buying rates from carriers and agents. Negotiate better ones. <br>2. Build and send complete quotations for sea, air, and land freight, including local charges and customs clearance. <br>3. Follow up every quotation until the client decides. No quotation goes silent. <br>4. Answer client inquiries, update them on shipments, and solve complaints. <br>5. Coordinate with operations and documentation so client promises are kept. <br> <br>WHAT YOU MUST HAVE <br>1. Minimum 3 years in pricing and quotations at a freight forwarding company in Lebanon. Not negotiable. <br>2. Solid grasp of Incoterms 2020, Bill of Lading, Air Waybill, and how a freight quotation is built. <br>3. Fluent Arabic and English. Confident with email and Excel. <br> <br>WHAT WE OFFER <br>Full time role in Beirut. Package includes a fixed salary plus commission. The better you price and close, the more you earn. <br> <br>WHO FITS <br>We hire character first. Your history shows you stay, grow, and keep learning. You want a long career in one company and you welcome change. <br> <br>HOW TO APPLY <br>Send your CV to marketing@lb.seaskyservices.com with subject: Pricing and Customer Service Officer

Job Purpose: As a Customer Service Representative at Colortek, you will sell wall and floor finishes and tools while building relationships with painters, design professionals, contractors, and homeowners. Your role involves utilizing the showroom and ensure it effectively represents the brand. <br> <br>Key Accountabilities: <br>- Help achieve and exceed monthly and yearly sales targets. <br>- Practice upselling and cross-selling techniques and promote offers. <br>- Develop and maintain expertise in Colortek’s decorative and architectural product lines, solution paints, color collections, wallpaper, and their appropriate usage and applications. <br>- Offer tailored advice to painters, design professionals, and homeowners regarding color matching and product selection. <br>- Conduct site visits to homeowners and commercial spaces to advise on decorative finishes and maximize sales. <br>- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution. <br>- Offer accurate product information and provide product data sheets to customers. <br>- Maintain a clean and neat showroom appearance, ensuring it reflects the brand’s standards. <br>- Respect and execute Colortek’s operational procedures. <br>- Stay updated on industry trends, competition, and competing products to effectively persuade customers. <br>- Understand and support Colortek’s corporate mission and align with the company’s marketing and sales targets. <br> <br>Skills, Knowledge and Experience required: <br>- Strong customer service competencies a must (showroom experience a plus). <br>- Excellent interpersonal, communication, listening and public speaking skills. <br>- BA or equivalent degree in Interior Design or related field is a plus. <br>- Positive attitude and active person. <br>- Strong knowledge of Colortek decorative and architectural products, paints, wallpaper and finishes. <br>- Familiarity with color matching, product selection, and application techniques

Greet walk-in customers and handle incoming calls, emails, and all other communication platforms (WhatsApp, Samsung Chat tool,…) <br>Receiving Items at Service Center, Understand customer issues, and explain service procedures clearly <br>Issue a service receipt / job order to the customer <br>Follow-Up & Call Monitoring <br>Update customers on repair progress <br>Escalate critical or repeated issues to the Service Supervisor or Manager <br>Item Handover & Call Closure <br>Ensure all received and delivered items are properly logged <br>Coordinate with Technical team, stock department, and Warranty & claims team <br>Handle customer complaints calmly and professionally <br>Perform Data entry <br>Invoicing <br>Conducting satisfaction phone surveys <br>· To be successful in most of the tasks listed above in the JD before the end of probation period (at least 80% satisfaction rate from direct manager) <br>All the training needed will be delivered internally on systems, operation, and procedures

AM AND PM SHIFT EXPERIENCE NEEDED

We are looking for a Customer Service Manager to join our team <br>Shift: AM Shift (On-site) <br>Interested candidates are invited to send their CV via WhatsApp at 70 115 054 or by email at hr@generationrholding.com

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Purpose: As a Customer Service Representative at Colortek, you will sell wall and floor finishes and tools while building relationships with painters, design professionals, contractors, and homeowners. Your role involves utilizing the showroom and ensure it effectively represents the brand.</p><p>Key Accountabilities:</p><ul><li>Help achieve and exceed monthly and yearly sales targets.</li><li>Practice upselling and cross-selling techniques and promote offers.</li><li>Develop and maintain expertise in Colortek s decorative and architectural product lines, solution paints, color collections, wallpaper, and their appropriate usage and applications.</li><li>Offer tailored advice to painters, design professionals, and homeowners regarding color matching and product selection.</li><li>Conduct site visits to homeowners and commercial spaces to advise on decorative finishes and maximize sales.</li><li>Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.</li><li>Offer accurate product information and provide product data sheets to customers.</li><li>Maintain a clean and neat showroom appearance, ensuring it reflects the brand s standards.</li><li>Respect and execute Colortek s operational procedures.</li><li>Stay updated on industry trends, competition, and competing products to effectively persuade customers.</li><li>Understand and support Colortek s corporate mission and align with the company s marketing and sales targets.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong customer service competencies a must (showroom experience a plus).</li><li>Excellent interpersonal, communication, listening and public speaking skills.</li><li>BA or equivalent degree in Interior Design or related field is a plus.</li><li>Positive attitude and active person.</li><li>Strong knowledge of Colortek decorative and architectural products, paints, wallpaper and finishes.</li><li>Familiarity with color matching, product selection, and application techniques.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are currently looking for a Spanish-speaking Technical Support Specialist to join our team. This role is ideal for detail-oriented and tech-savvy individuals who enjoy solving problems and supporting customers in a fast-paced, international environment.</p><p>Key Responsibilities</p><ul><li>Provide technical support to customers in Spanish via email and chat</li><li>Diagnose and resolve issues related to products and services</li><li>Escalate complex cases to higher support levels when needed</li><li>Maintain and update documentation and knowledge base</li></ul><p>Requirements &amp; Qualifications</p><ul><li>Spanish intermediate level (writing/texting required)</li><li>Strong communication and multitasking skills</li><li>Good PC skills ( MS Office )</li><li>Additional languages or experience are a plus</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Spanish intermediate level (writing/texting required)</li><li>Strong communication and multitasking skills</li><li>Good PC skills ( MS Office )</li><li>Additional languages or experience are a plus</li></ul><p></p></section>

Handling the following non-technical requests received from Walk-in Customers: <br>*Billing and Collection’s inquiries (provide customers with the bills and Statement of Account needed and assist with any additional clarification needed). <br>*Change of the payment method (From prepaid to postpaid or vice versa) <br>* Handle all ADSL & Fiber cancellations <br>* Handle all Switch ISP requests (outbound or switched from IDM/Cyberia to another ISP) <br>* Handling and escalating all compensations/refunds/free Hardware’s requests to the supervisor to be checked (Internet & TV) <br>* Renewal issues (Internet & TV) <br>* Handle non-technical customer complaints, escalate, and follow up to ensure resolution (Internet & TV) <br>*Update any ticket opened by the call Center Team or any other Unit, by adding the walk-in customer’s feedback (Internet & TV). <br>* Assist the team to handle the Customer Service cases received through other channels (email-ticketing)

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Specialist - Customer Success will act as an advisor to the customer, building long-term relationships to drive customer satisfaction, retention, and growth. S/He ensures service excellence and timely complaint management aiming at customer retention. Main Duties and Responsibilities Owns the customer relationship and actively manages the internal and external stakeholder relationships at all levels (i.e., executive, management, technical leaders), including strategic roadmap discussions. Address customer service issues, escalate complaints ensuring appropriate teams are engaged for quick resolution. Conduct regular business reviews and customer check-ins. Track customer usage, engagement, and satisfaction metrics. Identify opportunities for upselling or cross-selling additional products. Supports collaboration across Sales, Support, Product, and Professional Services to ensure continuity and strategic alignment. Maintain accurate customer records and activities in the CRM system. Prepare periodic reports to the relevant stakeholders.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education Bachelor s degree in Business Administration or any other related field Experience 1 2 years of experience in Customer Success, Account Management, Customer Support, or a customer-facing role. Strong relationship management skills with the ability to engage customers proactively. Able to identify customer needs, support product adoption, uncover upselling opportunities, and manage customer escalations. #LI-LM1</p><p></p></section>