وظائف مندوب توصيل طرود - طرابلس لبنان

<p>We are looking for an experienced Sales Development Representative (SDR) based in Lebanon to join our team immediately and handle B2B cold-calling campaigns targeting companies across the UAE and Saudi Arabia. The SDR will be responsible for identifying relevant businesses, connecting with decision-makers, qualifying their needs, and booking qualified meetings for the sales team. This role is highly focused on outbound calling, so we are looking for someone confident, persistent, and comfortable speaking with senior business decision-makers. Requirements: Minimum 1 year of experience in B2B cold calling, SDR, telesales, or outbound sales • Proven experience making a high volume of outbound calls • Experience targeting the UAE and/or Saudi Arabian market is a must • Strong spoken English and professional communication skills • Comfortable speaking with senior decision-makers • Strong objection-handling and qualification skills • Experience with CRM systems and maintaining accurate call records • Comfortable working with daily and monthly sales KPIs • Ability to work independently in a fully remote environment • Based in Lebanon Key Responsibilities: Make high-volume B2B cold calls to prospects across the UAE and Saudi Arabia • Identify and connect with relevant decision-makers across different industries • Conduct professional discovery conversations and identify potential business opportunities • Handle objections confidently and maintain control of cold calls • Book qualified meetings with interested prospects • Maintain accurate prospect information, call feedback, and follow-ups in the CRM • Consistently achieve daily calling, qualification, and meeting-booking KPIs Ideal Candidate: Confident and comfortable making cold calls throughout the day • Highly persistent and able to handle rejection without losing motivation • Naturally curious and able to ask the right qualification questions • Strong at building rapport quickly with prospects • Commercially minded and focused on generating qualified opportunities rather than simply making calls • Experienced in speaking with senior business decision-makers • Organized, disciplined, and reliable with CRM updates and follow-ups • Experience selling or prospecting for B2B SaaS, Healthcare technology, Logistics, Ed-Tech or HR, or similar B2B solutions is a strong advantage Benefits: Fully remote, working from Lebanon • B2B outbound campaigns targeting the UAE and Saudi Arabian markets • Performance-driven environment with clear KPIs and targets • Opportunity to develop strong experience in B2B SaaS and consultative outbound sales • Direct exposure to senior business decision-makers • Opportunity for professional growth within The Funnellab • Immediate start opportunity for the right candidate</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

Main Duties and Responsibilities <br>Operational Leadership and Coordination <br>• Lead, coach, and hold accountable the Warehouse Manager, Technical or Service Center Manager, and Delivery and Fleet Supervisor. <br>• Translate company objectives into department plans, daily priorities, service standards, manpower allocation, and measurable targets. <br>• Ensure accurate receiving, storage, picking, packing, dispatch, returns, internal transfers, and replenishment across all warehouses and stock locations. <br>• Own inventory accuracy and ensure cycle counts, scheduled physical inventories, reconciliations, serial tracking, and discrepancy investigations are completed and documented. <br>• Review stock adjustments, damaged or obsolete items, negative stock, excess stock, slow-moving items, and near-out-of-stock risks; coordinate action with stock control, procurement, sales, and accounting. <br> <br>Education Experience and Skills <br>• Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Engineering, or a related field. <br>• Minimum 7 years of progressive experience in operations, warehousing, logistics, stock control, fleet, or technical service, including at least 3 years in a management role. <br>• Demonstrated ability to manage multiple operational departments and lead managers or supervisors. <br>• Strong knowledge of inventory control, warehouse operations, delivery planning, fleet management, service workflows, and operational safety. <br>• Strong command of ERP systems; experience with Odoo is preferred. Proficiency in Microsoft Excel and operational reporting is required

The Stock and Operations Manager provides end-to-end leadership for the company’s warehouse, inventory, delivery and fleet, and technical service operations. The role ensures that stock is accurate and available, orders and transfers are fulfilled safely and on time, vehicles and operational assets are controlled efficiently, and technical services meet defined quality and turnaround standards. The manager leads the three department heads, aligns priorities across functions, resolves escalations, and turns operational data into corrective actions that improve service, cost, control, and customer satisfaction. <br>Main Duties and Responsibilities <br>Operational Leadership and Coordination <br>• Lead, coach, and hold accountable the Warehouse Manager, Technical or Service Center Manager, and Delivery and Fleet Supervisor. <br>• Translate company objectives into department plans, daily priorities, service standards, manpower allocation, and measurable targets. <br>• Run regular operations meetings and ensure effective handovers between warehouse, delivery, technical, sales, procurement, accounting, and project teams. <br>• Maintain clear ownership for every operational request, escalation, and exception from receipt through closure. <br>• Identify capacity constraints, workflow gaps, and recurring failures, then implement and follow up corrective and preventive actions. <br>Stock and Warehouse Governance <br>• Ensure accurate receiving, storage, picking, packing, dispatch, returns, internal transfers, and replenishment across all warehouses and stock locations. <br>• Own inventory accuracy and ensure cycle counts, scheduled physical inventories, reconciliations, serial tracking, and discrepancy investigations are completed and documented. <br>• Review stock adjustments, damaged or obsolete items, negative stock, excess stock, slow-moving items, and near-out-of-stock risks; coordinate action with stock control, procurement, sales, and accounting. <br>• Approve or escalate stock-related exceptions according to the company’s authority matrix, ensuring proper supporting documents and segregation of duties. <br>• Ensure warehouse layout, product identification, storage conditions, housekeeping, access control, and safety practices protect employees and company assets. <br>Delivery and Fleet Management <br>• Ensure deliveries and stock transfers are planned, routed, dispatched, tracked, and completed accurately, safely, and on time. <br>• Monitor vehicle availability, utilization, fuel consumption, mileage, maintenance, inspections, insurance, registration, licensing, incidents, and operating cost. <br>• Review delivery failures, delays, damages, shortages, returns, and customer complaints, and ensure root causes and corrective actions are recorded. <br>• Optimize routes, scheduling, loading, and vehicle allocation to improve service levels while controlling cost. <br>• Ensure drivers and helpers comply with traffic laws, safety requirements, vehicle checklists, and company procedures. <br>Technical Team and Service Operations <br>• Oversee workshop, service center, maintenance, repair, after-sales support, warranty handling, field visits, and technical team scheduling. <br>• Ensure service requests and work orders are assigned, documented, prioritized, and completed within agreed turnaround times. <br>• Monitor technical quality, repeat repairs, spare-parts and tool usage, warranty claims, preventive maintenance, and customer escalations. <br>• Coordinate technical manpower and site support with projects, sales, and customers while maintaining clear scope, approval, and handover records. <br>• Ensure technicians receive the training, tools, safety equipment, product knowledge, and procedures required to perform effectively. <br>Systems, Controls, and Reporting <br>• Ensure all operational transactions and records are entered accurately and on time in the ERP system, including receipts, transfers, deliveries, returns, repairs, serial numbers, spare parts, and stock adjustments. <br>• Establish practical SOPs, checklists, approval controls, and audit trails across the three departments, and verify consistent implementation. <br>• Prepare daily, weekly, and monthly dashboards covering stock, warehouse, delivery, fleet, and technical performance, with analysis and action plans. <br>• Partner with Accounting and Stock Control to reconcile inventory and investigate variances; partner with IT or ERP support to resolve system issues that affect operations. <br>• Maintain complete operational records and ensure readiness for internal reviews, stock audits, warranty verification, and regulatory inspections. <br> <br>Education Experience and Skills <br>• Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Engineering, or a related field. <br>• Minimum 7 years of progressive experience in operations, warehousing, logistics, stock control, fleet, or technical service, including at least 3 years in a management role. <br>• Demonstrated ability to manage multiple operational departm

<p>Operational Leadership and Coordination Lead, coach, and hold accountable the Warehouse Manager, Technical or Service Center Manager, and Delivery and Fleet Supervisor. Translate company objectives into department plans, daily priorities, service standards, manpower allocation, and measurable targets. Ensure accurate receiving, storage, picking, packing, dispatch, returns, internal transfers, and replenishment across all warehouses and stock locations. Own inventory accuracy and ensure cycle counts, scheduled physical inventories, reconciliations, serial tracking, and discrepancy investigations are completed and documented. Review stock adjustments, damaged or obsolete items, negative stock, excess stock, slow-moving items, and near-out-of-stock risks; coordinate action with stock control, procurement, sales, and accounting.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Supply Chain Management, Logistics, Operations Management, Business Administration, Engineering, or a related field. Minimum 7 years of progressive experience in operations, warehousing, logistics, stock control, fleet, or technical service, including at least 3 years in a management role. Demonstrated ability to manage multiple operational departments and lead managers or supervisors. Strong knowledge of inventory control, warehouse operations, delivery planning, fleet management, service workflows, and operational safety. Strong command of ERP systems; experience with Odoo is preferred. Proficiency in Microsoft Excel and operational reporting is required.</p>

We are seeking an organized and proactive Purchasing Officer to manage procurement activities for our restaurant in Tripoli. The ideal candidate should have previous experience in purchasing, preferably within the F&B or restaurant industry, with strong negotiation skills and knowledge of food and beverage suppliers, inventory management, and cost control. <br> <br>Responsibilities <br> <br>Identify, evaluate, and maintain relationships with suppliers of food, beverages, kitchen equipment, packaging, and restaurant supplies. <br> <br>Source products and negotiate prices, payment terms, delivery schedules, and contract conditions with suppliers. <br> <br>Prepare purchase orders based on restaurant requirements, stock levels, and approved budgets. <br> <br>Coordinate with the kitchen, warehouse, and restaurant management to ensure the timely availability of required materials. <br> <br>Monitor inventory levels and coordinate replenishment to avoid shortages or overstocking. <br> <br>Ensure that purchased food products meet the required quality, freshness, and safety standards. <br> <br>Compare supplier quotations and recommend cost-effective purchasing options without compromising quality. <br> <br>Follow up on orders, deliveries, and discrepancies in quantities or product quality. <br> <br>Verify supplier invoices and delivery notes against purchase orders. <br> <br>Maintain accurate purchasing records, supplier databases, and procurement documentation. <br> <br>Monitor market prices and identify opportunities to reduce purchasing costs. <br> <br>Coordinate with the accounting department regarding supplier invoices, payments, and outstanding balances. <br> <br>Ensure compliance with company purchasing procedures and approved budgets. <br> <br>Prepare regular purchasing reports and maintain records of supplier performance. <br> <br>Requirements <br> <br>Bachelor's degree in Business Administration, Supply Chain Management, or a related field is an advantage. <br> <br>Minimum 2–3 years of experience in purchasing or procurement, preferably in the F&B, restaurant, or hospitality industry. <br> <br>Good knowledge of food and beverage suppliers and the local market. <br> <br>Strong negotiation, communication, and supplier management skills. <br> <br>Knowledge of inventory control, stock rotation, and food storage requirements. <br> <br>Good command of Arabic and English. <br> <br>Proficiency in Microsoft Excel and purchasing or inventory management systems. <br> <br>Strong organizational skills, attention to detail, and ability to work under pressure

<p>We are looking for a detail-oriented and experienced Accountant to manage the restaurant's daily accounting operations, monitor revenues and expenses, and ensure accurate financial records. The ideal candidate should have previous experience in the F&amp;B or restaurant industry and a good understanding of restaurant accounting, inventory control, and cost management.</p><h4><b><br></b></h4><h4><b>Responsibilities</b></h4><p>Manage daily accounting transactions, including sales, purchases, receipts, and payments.</p><p>Reconcile daily sales with cash collections, credit card transactions, and delivery platform reports.</p><p>Monitor cash flow, petty cash, bank transactions, and supplier payments.</p><p>Prepare and maintain accounts payable and accounts receivable records.</p><p>Verify supplier invoices, purchase orders, and delivery notes.</p><p>Monitor food and beverage costs, inventory movements, and stock discrepancies.</p><p>Conduct regular inventory reconciliations and coordinate with kitchen and restaurant management.</p><p>Assist in preparing monthly financial statements, profit and loss reports, and management reports.</p><p>Monitor operating expenses and identify discrepancies or opportunities for cost control.</p><p>Reconcile cash registers, POS (Point of Sale) systems, and accounting records.</p><p>Follow up on supplier balances, outstanding payments, and customer accounts where applicable.</p><p>Assist with payroll preparation and the recording of employee-related expenses.</p><p>Ensure proper documentation and filing of invoices, receipts, and financial records.</p><p>Support VAT and other applicable tax reporting requirements in accordance with Lebanese regulations.</p><p>Coordinate with external auditors and management during financial reviews and audits.</p><p><strong>Desired Candidate Profile</strong></p><h4>Requirements</h4><p>Bachelor's degree in Accounting, Finance, or a related field.</p><p>Minimum 2 3 years of accounting experience, preferably in the F&amp;B, restaurant, or hospitality industry.</p><p>Good knowledge of general accounting principles and financial reporting.</p><p>Experience with POS systems, inventory management, and restaurant cost control is an advantage.</p><p>Proficiency in Microsoft Excel and accounting software.</p><p>Strong analytical skills, accuracy, and attention to detail.</p><p>Good organizational and time-management skills.</p><p>Ability to work under pressure and meet reporting deadlines.</p><p>Good command of Arabic and English.</p>

<p>We are seeking an organized and proactive Purchasing Officer to manage procurement activities for our restaurant in Tripoli. The ideal candidate should have previous experience in purchasing, preferably within the F&amp;B or restaurant industry, with strong negotiation skills and knowledge of food and beverage suppliers, inventory management, and cost control.</p><h4>Responsibilities</h4><p>Identify, evaluate, and maintain relationships with suppliers of food, beverages, kitchen equipment, packaging, and restaurant supplies.</p><p>Source products and negotiate prices, payment terms, delivery schedules, and contract conditions with suppliers.</p><p>Prepare purchase orders based on restaurant requirements, stock levels, and approved budgets.</p><p>Coordinate with the kitchen, warehouse, and restaurant management to ensure the timely availability of required materials.</p><p>Monitor inventory levels and coordinate replenishment to avoid shortages or overstocking.</p><p>Ensure that purchased food products meet the required quality, freshness, and safety standards.</p><p>Compare supplier quotations and recommend cost-effective purchasing options without compromising quality.</p><p>Follow up on orders, deliveries, and discrepancies in quantities or product quality.</p><p>Verify supplier invoices and delivery notes against purchase orders.</p><p>Maintain accurate purchasing records, supplier databases, and procurement documentation.</p><p>Monitor market prices and identify opportunities to reduce purchasing costs.</p><p>Coordinate with the accounting department regarding supplier invoices, payments, and outstanding balances.</p><p>Ensure compliance with company purchasing procedures and approved budgets.</p><p>Prepare regular purchasing reports and maintain records of supplier performance.</p><p><strong>Desired Candidate Profile</strong></p><h4>Requirements</h4><p>Bachelor's degree in Business Administration, Supply Chain Management, or a related field is an advantage.</p><p>Minimum 2 3 years of experience in purchasing or procurement, preferably in the F&amp;B, restaurant, or hospitality industry.</p><p>Good knowledge of food and beverage suppliers and the local market.</p><p>Strong negotiation, communication, and supplier management skills.</p><p>Knowledge of inventory control, stock rotation, and food storage requirements.</p><p>Good command of Arabic and English.</p><p>Proficiency in Microsoft Excel and purchasing or inventory management systems.</p><p>Strong organizational skills, attention to detail, and ability to work under pressure.</p>

We are looking for a detail-oriented and experienced Accountant to manage the restaurant's daily accounting operations, monitor revenues and expenses, and ensure accurate financial records. The ideal candidate should have previous experience in the F&B or restaurant industry and a good understanding of restaurant accounting, inventory control, and cost management. <br> <br>Responsibilities <br> <br>Manage daily accounting transactions, including sales, purchases, receipts, and payments. <br> <br>Reconcile daily sales with cash collections, credit card transactions, and delivery platform reports. <br> <br>Monitor cash flow, petty cash, bank transactions, and supplier payments. <br> <br>Prepare and maintain accounts payable and accounts receivable records. <br> <br>Verify supplier invoices, purchase orders, and delivery notes. <br> <br>Monitor food and beverage costs, inventory movements, and stock discrepancies. <br> <br>Conduct regular inventory reconciliations and coordinate with kitchen and restaurant management. <br> <br>Assist in preparing monthly financial statements, profit and loss reports, and management reports. <br> <br>Monitor operating expenses and identify discrepancies or opportunities for cost control. <br> <br>Reconcile cash registers, POS (Point of Sale) systems, and accounting records. <br> <br>Follow up on supplier balances, outstanding payments, and customer accounts where applicable. <br> <br>Assist with payroll preparation and the recording of employee-related expenses. <br> <br>Ensure proper documentation and filing of invoices, receipts, and financial records. <br> <br>Support VAT and other applicable tax reporting requirements in accordance with Lebanese regulations. <br> <br>Coordinate with external auditors and management during financial reviews and audits. <br> <br>Requirements <br> <br>Bachelor's degree in Accounting, Finance, or a related field. <br> <br>Minimum 2–3 years of accounting experience, preferably in the F&B, restaurant, or hospitality industry. <br> <br>Good knowledge of general accounting principles and financial reporting. <br> <br>Experience with POS systems, inventory management, and restaurant cost control is an advantage. <br> <br>Proficiency in Microsoft Excel and accounting software. <br> <br>Strong analytical skills, accuracy, and attention to detail. <br> <br>Good organizational and time-management skills. <br> <br>Ability to work under pressure and meet reporting deadlines. <br> <br>Good command of Arabic and English

We are seeking a detail-oriented and experienced Accountant to join our restaurant team in Tripoli. The ideal candidate will have proven experience in the Food & Beverage (F&B) industry and a strong understanding of restaurant accounting, cost control, inventory management, and financial reporting. <br> <br>Responsibilities <br>Manage daily accounting transactions and maintain accurate financial records. <br>Reconcile daily sales, POS transactions, cash, credit card payments, delivery platform sales, and bank deposits. <br>Process supplier invoices, payments, and accounts payable. <br>Monitor accounts receivable and follow up on outstanding balances when applicable. <br>Perform daily, weekly, and monthly bank and cash reconciliations. <br>Prepare monthly financial statements, management reports, and budget variance analyses. <br>Monitor food and beverage costs and work closely with Operations to control expenses. <br>Reconcile inventory, purchases, stock movements, and month-end physical inventory. <br>Assist in payroll preparation and ensure accurate recording of salaries and related expenses. <br>Ensure compliance with company policies, accounting standards, and local tax regulations. <br>Support internal and external audits by maintaining organized financial documentation. <br>Identify financial discrepancies and recommend process improvements to enhance operational efficiency. <br> <br>Qualifications <br>Bachelor's degree in Accounting, Finance, or a related field. <br>Minimum 3–5 years of accounting experience, with at least 2 years in the restaurant or F&B industry. <br>Strong knowledge of restaurant operations, POS systems, inventory accounting, and cost control. <br>Proficiency in accounting software and Microsoft Excel. <br>Excellent analytical, organizational, and problem-solving skills. <br>High level of accuracy, integrity, and attention to detail. <br>Ability to work under pressure in a fast-paced restaurant environment. <br>Strong communication and teamwork skills. <br>Preferred Skills <br>Experience with recipe costing, menu costing, and food cost analysis. <br>Knowledge of budgeting, forecasting, and financial KPI reporting. <br>Experience with ERP or restaurant management systems is an advantage

<p>We are seeking a detail-oriented and experienced Accountant to join our restaurant team in Tripoli. The ideal candidate will have proven experience in the Food &amp; Beverage (F&amp;B) industry and a strong understanding of restaurant accounting, cost control, inventory management, and financial reporting.</p><p><b>Responsibilities</b></p><ul><li>Manage daily accounting transactions and maintain accurate financial records.</li><li>Reconcile daily sales, POS transactions, cash, credit card payments, delivery platform sales, and bank deposits.</li><li>Process supplier invoices, payments, and accounts payable.</li><li>Monitor accounts receivable and follow up on outstanding balances when applicable.</li><li>Perform daily, weekly, and monthly bank and cash reconciliations.</li><li>Prepare monthly financial statements, management reports, and budget variance analyses.</li><li>Monitor food and beverage costs and work closely with Operations to control expenses.</li><li>Reconcile inventory, purchases, stock movements, and month-end physical inventory.</li><li>Assist in payroll preparation and ensure accurate recording of salaries and related expenses.</li><li>Ensure compliance with company policies, accounting standards, and local tax regulations.</li><li>Support internal and external audits by maintaining organized financial documentation.</li><li>Identify financial discrepancies and recommend process improvements to enhance operational efficiency.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>Minimum 3 5 years of accounting experience, with at least 2 years in the restaurant or F&amp;B industry.</li><li>Strong knowledge of restaurant operations, POS systems, inventory accounting, and cost control.</li><li>Proficiency in accounting software and Microsoft Excel.</li><li>Excellent analytical, organizational, and problem-solving skills.</li><li>High level of accuracy, integrity, and attention to detail.</li><li>Ability to work under pressure in a fast-paced restaurant environment.</li><li>Strong communication and teamwork skills.</li><li>Preferred Skills: Experience with recipe costing, menu costing, and food cost analysis. Knowledge of budgeting, forecasting, and financial KPI reporting. Experience with ERP or restaurant management systems is an advantage.</li></ul>

<p>We are seeking an experienced and customer-oriented Floor Manager to oversee the daily floor operations of our restaurant in Tripoli. The ideal candidate should have previous experience in the restaurant or hospitality industry, strong leadership skills, and the ability to supervise service staff, ensure excellent customer service, and maintain smooth and efficient restaurant operations.</p><h4><b><br></b></h4><h4><b>Responsibilities</b></h4><ul><li>Supervise daily restaurant floor operations and ensure smooth service delivery.</li><li>Manage, train, and supervise waiters, hosts, and other front-of-house staff.</li><li>Organize staff schedules, shifts, breaks, and floor assignments according to operational needs.</li><li>Ensure high standards of customer service, hospitality, and guest satisfaction.</li><li>Welcome guests, handle customer complaints, and resolve service-related issues professionally.</li><li>Coordinate with the kitchen team to ensure timely order preparation and service.</li><li>Monitor staff performance, attendance, punctuality, and compliance with restaurant policies.</li><li>Ensure the dining area is clean, organized, and properly prepared before, during, and after service.</li><li>Oversee table allocation, reservations, guest flow, and waiting times.</li><li>Monitor service quality and ensure compliance with hygiene, health, and safety standards.</li><li>Coordinate with the kitchen and purchasing teams regarding stock availability and operational requirements.</li><li>Monitor the proper use and handling of restaurant equipment, utensils, and supplies.</li><li>Assist management in controlling operational costs, minimizing waste, and improving service efficiency.</li><li>Prepare daily operational reports and report incidents or customer feedback to management.</li><li>Support promotional activities and special events when required.</li></ul><h4>Requirements</h4><ul><li>Minimum 3 years of experience in restaurant or hospitality operations, preferably in a similar supervisory or managerial role.</li><li>Previous experience in the F&amp;B industry is required.</li><li>Strong leadership, team management, and problem-solving skills.</li><li>Excellent communication and customer service skills.</li><li>Ability to work under pressure in a fast-paced restaurant environment.</li><li>Good knowledge of restaurant service standards, hygiene, and food safety practices.</li><li>Flexibility to work shifts, weekends, and holidays as required.</li><li>Fluency in Arabic; knowledge of English is an advantage.</li><li>Strong organizational skills and attention to detail.</li></ul>

We are seeking an experienced and customer-oriented Floor Manager to oversee the daily floor operations of our restaurant in Tripoli. The ideal candidate should have previous experience in the restaurant or hospitality industry, strong leadership skills, and the ability to supervise service staff, ensure excellent customer service, and maintain smooth and efficient restaurant operations. <br> <br>Responsibilities <br> <br>Supervise daily restaurant floor operations and ensure smooth service delivery. <br> <br>Manage, train, and supervise waiters, hosts, and other front-of-house staff. <br> <br>Organize staff schedules, shifts, breaks, and floor assignments according to operational needs. <br> <br>Ensure high standards of customer service, hospitality, and guest satisfaction. <br> <br>Welcome guests, handle customer complaints, and resolve service-related issues professionally. <br> <br>Coordinate with the kitchen team to ensure timely order preparation and service. <br> <br>Monitor staff performance, attendance, punctuality, and compliance with restaurant policies. <br> <br>Ensure the dining area is clean, organized, and properly prepared before, during, and after service. <br> <br>Oversee table allocation, reservations, guest flow, and waiting times. <br> <br>Monitor service quality and ensure compliance with hygiene, health, and safety standards. <br> <br>Coordinate with the kitchen and purchasing teams regarding stock availability and operational requirements. <br> <br>Monitor the proper use and handling of restaurant equipment, utensils, and supplies. <br> <br>Assist management in controlling operational costs, minimizing waste, and improving service efficiency. <br> <br>Prepare daily operational reports and report incidents or customer feedback to management. <br> <br>Support promotional activities and special events when required. <br> <br>Requirements <br> <br>Minimum 3 years of experience in restaurant or hospitality operations, preferably in a similar supervisory or managerial role. <br> <br>Previous experience in the F&B industry is required. <br> <br>Strong leadership, team management, and problem-solving skills. <br> <br>Excellent communication and customer service skills. <br> <br>Ability to work under pressure in a fast-paced restaurant environment. <br> <br>Good knowledge of restaurant service standards, hygiene, and food safety practices. <br> <br>Flexibility to work shifts, weekends, and holidays as required. <br> <br>Fluency in Arabic; knowledge of English is an advantage. <br> <br>Strong organizational skills and attention to detail

Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred

Aihom / Istikbal Jouneih Branch is hiring a: Sales Associate <br>Department: Retail Sales <br>Reports To: Branch Manager <br>Job Category: Entry Level <br>Timing: 10 AM till 7 PM, Monday to Saturday, 1 hour lunch break, Sunday off. <br> <br>Position Summary: <br>The perfect candidate should be able to greet and serve customers well, work within a team and assist in showroom duties. Communicating with customers during and after visits, as well as provide exceptional customer service by assisting with furnishing houses by the appropriate measurements and sizes given. <br> <br>Duties and Responsibilities <br>• Greets customer on sales floor. <br>• Customer service management. Provide customer service to all customers and assist them. <br>• Creating and entering new customers on the tablet. <br>• Creating sales quotations on the tablet <br>• Present, promote and sell products/services using solid arguments to existing and prospective customers <br>• Following up with customers after their visit. <br>• Making sure the showroom is up to standards as well as completing the daily showroom checklist. <br>• Assist with the seasonal inventories. <br>• Implements displays for window and interior as directed by Visual Merchandising. <br>• Pricing the showroom. + Checking the missing items in the showroom + ordering new items. <br>• Order barcodes for accessories. <br>• Suggests furniture size, period style, color, fabric, and wood that will complement customer's home and other furnishings. & Discuss size and measurements for the customer, as well as taking sizes for specific items in front of the customer. <br>• Unrolls bolts of curtains and carpets to display assortment of fabrics to customer <br>• Close deals with customers and walk them out to the door. <br>• Communicates for delivery of items to customer. <br>• Check the condition of the items before delivering it to the customers. <br>• Training new team, along with following up with their induction + orientation. <br>• Abide by Company internal rules as well as team spirit. <br>• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. <br>• Continuously improve through customer feedback <br>• Meets pre-set monthly, quarterly and yearly sales targets. <br>• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. <br>• Reports based on management needs and requests. <br> <br>Education: <br>• High Schoo Diploma or BA degree. <br> <br>Skills & Qualifications: <br>• Strong communication skills, both written and oral. <br>• Excellent selling and negotiation skills <br>• Prioritizing, time management and organizational skills <br>• Ability to gain immediate credibility with customers <br>• High sense of proper customer service standards <br>• Analytical and Meeting targets abilities <br>• Knowledge of the furniture business <br> <br>Interested candidates can send their CV to: hr@aihom.com.lb, Mentioning in the Subject Line: Sales Associate, Jounieh Branch

MAIN DUTIES AND RESPONSIBILITIES: <br>• Supervise daily site activities related to CCTV, access control, alarm, intercom, networking, structured cabling, and other ELV systems. <br>• Lead and distribute daily tasks among technicians and subcontractors according to the approved work plan. <br>• Ensure that installations comply with approved drawings, BOQ, technical specifications, and company standards. <br>• Review site layouts, shop drawings, cable schedules, network diagrams, and system requirements before execution. <br>• Supervise cable pulling, termination, labeling, testing, device installation, rack arrangement, and network connections. <br>• Configure and troubleshoot IP cameras, NVRs, switches, routers, access points, access control panels, intercoms, and alarm systems. <br>• Assign IP addresses and ensure proper network connectivity, device communication, and remote access. <br>• Coordinate with Project Coordinator, technical team, clients, suppliers, warehouse, and other site contractors. <br>• Submit and follow up on material requests and report missing, damaged, or incorrect materials. <br>• Monitor technicians’ performance, work quality, productivity, attendance, and compliance with safety procedures. <br>• Conduct site inspections and identify installation issues, technical obstacles, and required corrective actions. <br>• Prepare daily site reports, completed-work records, testing results, material usage reports, and progress updates. <br>• Coordinate testing, commissioning, system integration, client demonstrations, and final handover activities. <br>• Ensure that all cables, devices, racks, and system components are properly installed, labeled, tested, and documented. <br>• Maintain updated records of device IP addresses, passwords, configurations, serial numbers, and network connections. <br>• Provide technical guidance and on-site training to technicians when required. <br>• Ensure that tools, testing equipment, and company assets are properly used and maintained. <br>• Support preventive and corrective maintenance activities for installed ELV systems. <br>• Ensure that all pending remarks, testing records, as-built drawings, and handover requirements are completed before project closure. <br> <br> EDUCATION, EXPERIENCE, AND SKILLS: <br>• Bachelor’s degree or technical diploma in Information Technology, Computer Engineering, Networking, Telecommunications, Electronics, or a related field. <br>• Minimum of 3 years of practical experience in ELV system installation, supervision, configuration, and troubleshooting. <br>• Strong IT and networking background, including TCP/IP, subnetting, IP addressing, switches, routers, VLANs, Wi-Fi, and remote access. <br>• Good technical knowledge of CCTV, NVRs, access control, intrusion alarm, fire alarm, intercom, structured cabling, and related systems. <br>• Ability to read ELV drawings, layouts, network diagrams, BOQ, datasheets, and technical manuals. <br>• Practical experience with cable termination, testing equipment, racks, patch panels, fiber optics, and network cabling is preferred. <br>• Strong leadership and ability to supervise technicians, subcontractors, and daily site activities. <br>• Good coordination, reporting, communication, troubleshooting, and problem-solving skills. <br>• Ability to manage multiple tasks, prioritize site activities, and meet project deadlines. <br>• Good knowledge of Microsoft Office; ERP/Odoo experience is an advantage. <br>• Strong attention to detail and the ability to work under pressure and at different project sites. <br>• Fluency in Arabic and good command of English; French is an advantage

MAIN DUTIES AND RESPONSIBILITIES: <br>• Supervise daily site activities related to CCTV, access control, alarm, intercom, networking, structured cabling, and other ELV systems. <br>• Lead and distribute daily tasks among technicians and subcontractors according to the approved work plan. <br>• Ensure that installations comply with approved drawings, BOQ, technical specifications, and company standards. <br>• Review site layouts, shop drawings, cable schedules, network diagrams, and system requirements before execution. <br>• Supervise cable pulling, termination, labeling, testing, device installation, rack arrangement, and network connections. <br>• Configure and troubleshoot IP cameras, NVRs, switches, routers, access points, access control panels, intercoms, and alarm systems. <br>• Assign IP addresses and ensure proper network connectivity, device communication, and remote access. <br>• Coordinate with Project Coordinator, technical team, clients, suppliers, warehouse, and other site contractors. <br>• Submit and follow up on material requests and report missing, damaged, or incorrect materials. <br>• Monitor technicians’ performance, work quality, productivity, attendance, and compliance with safety procedures. <br>• Conduct site inspections and identify installation issues, technical obstacles, and required corrective actions. <br>• Prepare daily site reports, completed-work records, testing results, material usage reports, and progress updates. <br>• Coordinate testing, commissioning, system integration, client demonstrations, and final handover activities. <br>• Ensure that all cables, devices, racks, and system components are properly installed, labeled, tested, and documented. <br>• Maintain updated records of device IP addresses, passwords, configurations, serial numbers, and network connections. <br>• Provide technical guidance and on-site training to technicians when required. <br>• Ensure that tools, testing equipment, and company assets are properly used and maintained. <br>• Support preventive and corrective maintenance activities for installed ELV systems. <br>• Ensure that all pending remarks, testing records, as-built drawings, and handover requirements are completed before project closure. <br>REGULATORY REQUIREMENTS, EDUCATION, EXPERIENCE, AND SKILLS: <br>• Bachelor’s degree or technical diploma in Information Technology, Computer Engineering, Networking, Telecommunications, Electronics, or a related field. <br>• Minimum of 3 years of practical experience in ELV system installation, supervision, configuration, and troubleshooting. <br>• Strong IT and networking background, including TCP/IP, subnetting, IP addressing, switches, routers, VLANs, Wi-Fi, and remote access. <br>• Good technical knowledge of CCTV, NVRs, access control, intrusion alarm, fire alarm, intercom, structured cabling, and related systems. <br>• Ability to read ELV drawings, layouts, network diagrams, BOQ, datasheets, and technical manuals. <br>• Practical experience with cable termination, testing equipment, racks, patch panels, fiber optics, and network cabling is preferred. <br>• Strong leadership and ability to supervise technicians, subcontractors, and daily site activities. <br>• Good coordination, reporting, communication, troubleshooting, and problem-solving skills. <br>• Ability to manage multiple tasks, prioritize site activities, and meet project deadlines. <br>• Good knowledge of Microsoft Office; ERP/Odoo experience is an advantage. <br>• Strong attention to detail and the ability to work under pressure and at different project sites. <br>• Fluency in Arabic and good command of English; French is an advantage