Head Pastry Jobs in Lebanon

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Great customer service does more than answer questions.<br> It builds trust, protects revenue, and turns first-time buyers into loyal customers.<br> Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands.<br> If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.<br> Why This Opportunity Matters You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up.<br> Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.<br> This is not a role where you simply respond to messages.<br> You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.<br> Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> About Our Client Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.<br> The business values reliable people who take ownership, learn quickly, and remain professional under pressure.<br> As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.<br> What You’ll Own In this role, you will: Manage customer conversations on WhatsApp with professionalism, empathy, and speed.<br> Process customer orders accurately and ensure all required information is complete.<br> Follow up with fulfillment and delivery partners regarding cancelled orders.<br> Speak with customers to understand cancellation reasons and recover orders whenever possible.<br> Maintain accurate customer and order records in shared Google Sheets.<br> Make outbound calls to request product reviews and explore relevant upselling opportunities.<br> Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.<br> Moderate comments on social media advertisements while protecting a professional brand image.<br> Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.<br> Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.<br> What’s In It for You This is a full-time opportunity with a base salary of $250 to $350 per month , plus performance bonuses for orders completed above the defined target.<br> Each additional qualifying order above the threshold earns an extra bonus.<br> Working hours are 9:00 AM to 6:00 PM , including a two-hour break .<br> More importantly, the role offers a clear progression path.<br> Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position.<br> As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand.<br> This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.<br> Ready to Take Ownership?<br> If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.<br> Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.<br> What Makes You Successful You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.<br> Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify.<br> You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.<br> Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.<br> You’ll be especially successful if you: Communicate politely and professionally, including during difficult customer interactions.<br> Stay calm, organized, and focused when order volumes or customer demands increase.<br> Show empathy while remaining clear and solution-oriented.<br> Learn new processes quickly and apply feedback.<br> Work with discipline and reliability without needing constant follow-up.<br> Take initiative instead of waiting for every next step to be assigned.<br> Are serious about building a long-term career in customer service and e-commerce operations.<br> Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Great customer service does more than answer questions.<br> It builds trust, protects revenue, and turns first-time buyers into loyal customers.<br> Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands.<br> If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.<br> Why This Opportunity Matters You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up.<br> Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.<br> This is not a role where you simply respond to messages.<br> You’ll help recover cancelled orders, identify upselling opportunities, coordinate with delivery partners, and keep essential customer and order information accurate.<br> Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.<br> About Our Client Our client operates growing e-commerce brands serving customers in Lebanon, with plans to expand further across the GCC and launch a new clothing brand.<br> The business values reliable people who take ownership, learn quickly, and remain professional under pressure.<br> As the brands grow, high-performing team members will have opportunities to expand their responsibilities across multiple products and markets.<br> What You’ll Own In this role, you will: Manage customer conversations on WhatsApp with professionalism, empathy, and speed.<br> Process customer orders accurately and ensure all required information is complete.<br> Follow up with fulfillment and delivery partners regarding cancelled orders.<br> Speak with customers to understand cancellation reasons and recover orders whenever possible.<br> Maintain accurate customer and order records in shared Google Sheets.<br> Make outbound calls to request product reviews and explore relevant upselling opportunities.<br> Collect customer feedback that helps strengthen trust in the brands and improve the customer experience.<br> Moderate comments on social media advertisements while protecting a professional brand image.<br> Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve.<br> Your success will be measured by the quality of your customer interactions, the accuracy of your work, your ability to support order targets, and the ownership you bring to daily operations.<br> What’s In It for You This is a full-time opportunity with a base salary of $250 to $350 per month , plus performance bonuses for orders completed above the defined target.<br> Each additional qualifying order above the threshold earns an extra bonus.<br> Working hours are 9:00 AM to 6:00 PM , including a two-hour break .<br> More importantly, the role offers a clear progression path.<br> Strong performers who consistently meet targets, demonstrate ownership, and support the wider operation can advance into a Senior Customer Service or Head of Customer Service position.<br> As the business expands, your responsibilities may grow across our client’s operations in Lebanon and the GCC, as well as the upcoming clothing brand.<br> This creates meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership.<br> Ready to Take Ownership?<br> If you’re looking for a role where your communication skills can directly influence customer loyalty, revenue, and business growth, this is your opportunity.<br> Apply if you have the required e-commerce and Shopify experience, enjoy solving customer problems, and are ready to grow from a front-line customer service professional into a future leader.<br> What Makes You Successful You’ll thrive in this role if you are a Lebanese national currently based in Lebanon and a native Arabic speaker with a very good command of both English and French.<br> Previous customer service experience with e-commerce brands in Lebanon is required, including hands-on experience using Shopify.<br> You should also be comfortable working with CRM systems, Microsoft Excel, and Google Sheets.<br> Because phone communication is an important part of the role, you’ll need to be comfortable and confident speaking with customers, requesting reviews, handling objections, and introducing relevant upselling opportunities.<br> You’ll be especially successful if you: Communicate politely and professionally, including during difficult customer interactions.<br> Stay calm, organized, and focused when order volumes or customer demands increase.<br> Show empathy while remaining clear and solution-oriented.<br> Learn new processes quickly and apply feedback.<br> Work with discipline and reliability without needing constant follow-up.<br> Take initiative instead of waiting for every next step to be assigned.<br> Are serious about building a long-term career in customer service and e-commerce operations.<br> Additional training will be provided when needed, but motivation, professionalism, and accountability must come from you.<br></span> </div>

To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates. <br> <br>• Requirements: <br> •Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers <br> •Respond to customer inquiries and complaints in time <br> •Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently <br>Qualifications: <br> .Minimum 2 years experience in FNB sector . <br> •Maintain a professional appearance and presence at all times <br> •Excellent communication skills <br> •Hold a Bachelor’s degree or a related field <br> •Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication <br> •Ability to collect, analyze, and prepare statistics related to customer satisfaction <br> •Monitor customer feedback and contribute to improving service quality <br> <br>????Location: Damour- Medyar intersection highway towards Beirut <br> <br>Contact us on : hr@tannouralasr.com or 76-864265

<p>For a reputable and well-established Group in the Healthcare Services fields in Lebanon Bachelor s degree in Finance or Accounting or Economics or Business Administration. Master s degree in Finance or MBA or CPA . Minimum 16 years of work experience in Finance strictly in Healthcare Institutions or Pharma or Medical Equipment Multinationals, or major Regional Insurance companies in Lebanon and the GCC ; with at least 10 years in a Senior Regional management role out of which 5 years are in a Supervisory Role as CFO or Deputy or Head of Finance or related. Well exposed to ERP ideally Oracle, SAP or similar. Strong understanding of, and ability to operate in compliance with, applicable business and healthcare standards. Demonstrated ability to contribute to strategy development and support the execution of plans aimed at achieving organizational and performance objectives. Ability to work collaboratively and effectively, as a team leader and a team member, with all internal and external partners and stakeholders. Strong ability to present financial and operational information clearly and effectively to varied audiences. Excellent written and verbal communication skills in Arabic and English. The Health System Chief Financial Officer is responsible for assisting the VPF in providing the required financial support to health services teams both in Lebanon and internationally. S/he will play an important role in all related financial matters including but not limited to financial feasibilities and planning, financial modeling, projects pricing, tariffing, standardization of financial strategies and systems related to the Integrated Health System and Health Services. This role will also be involved in the development of strategies and integrated execution plans that achieve clearly defined business development and health services objectives.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Finance or Accounting or Economics or Business Administration. Master s degree in Finance or MBA or CPA . Minimum 16 years of work experience in Finance strictly in Healthcare Institutions or Pharma or Medical Equipment Multinationals, or major Regional Insurance companies in Lebanon and the GCC ; with at least 10 years in a Senior Regional management role out of which 5 years are in a Supervisory Role as CFO or Deputy or Head of Finance or related. Well exposed to ERP ideally Oracle, SAP or similar. Strong understanding of, and ability to operate in compliance with, applicable business and healthcare standards. Demonstrated ability to contribute to strategy development and support the execution of plans aimed at achieving organizational and performance objectives. Ability to work collaboratively and effectively, as a team leader and a team member, with all internal and external partners and stakeholders. Strong ability to present financial and operational information clearly and effectively to varied audiences. Excellent written and verbal communication skills in Arabic and English. Strategic thinking and effective business partnering . Analytical rigor and attention to detail. Clinical and academic financial acumen. Executive level communication and data storytelling. Leadership, coaching, and talent development. Continuous improvement mindset. Modern and well exposed to best practices in finance . Collaborative approach and sound judgment. Proactive, resourceful, and results oriented mindset, with the ability to motivate and inspire.</p>

* Role Summary: <br>To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates. <br> <br>* Requirements: <br> •Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers <br> •Respond to customer inquiries and complaints in time <br> •Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently <br>Qualifications: <br> .Minimum 2 years experience in FNB sector . <br> •Maintain a professional appearance and presence at all times <br> •Excellent communication skills <br> •Hold a Bachelor’s degree or a related field <br> •Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication <br> •Ability to collect, analyze, and prepare statistics related to customer satisfaction <br> •Monitor customer feedback and contribute to improving service quality

<div ><p class="paragraph" align="center" ><strong><u><span ></span></u></strong></p></div><div ><p class="paragraph" ></p><div ><p><strong><span >JOB DESCRIPTION</span></strong></p><p><strong><span >Job Title:</span></strong><span > Field Sales Executive<br> <strong>Department:</strong> Sales & Marketing<br> <strong>Reports to:</strong> Sales Manager<br> <strong>Date:</strong> August 2026</span></p><p><strong><span >1. Job Purpose</span></strong></p><p><span >Responsible for driving profitable revenue growth within an assigned territory by acquiring new customers, growing existing accounts and promoting DHL Express solutions.</span></p><p><span >Builds strong customer relationships, identifies business opportunities and provides solutions that meet customer needs and achieve sales and profitability targets.</span></p><p><strong><span >2. Key Responsibilities</span></strong></p><ul> <li><span >Acquire new customers and drive profitable growth within the assigned territory.</span></li> <li><span >Develop existing accounts and identify opportunities to increase share of wallet.</span></li> <li><span >Prospect through planned field activity, leads and other sales channels.</span></li> <li><span >Understand customer needs and recommend appropriate DHL solutions.</span></li> <li><span >Prepare and follow up on quotations and opportunities through to closure.</span></li> <li><span >Develop and execute territory and account plans.</span></li> <li><span >Monitor customer performance, sales activity and market trends and take appropriate action.</span></li> <li><span >Maintain accurate customer and opportunity information in DHL systems.</span></li> <li><span >Collaborate with internal teams to deliver excellent customer experience.</span></li> <li><span >Represent DHL professionally in the market and build long-term customer relationships.</span></li> </ul><p><strong><span >3. Nature & Scope</span></strong></p><p><strong><span >Reporting:</span></strong><span > Reports to the Sales Manager.</span></p><p><strong><span >Contacts:</span></strong><span > Regular interaction with customers and prospects, with close collaboration across Sales, Customer Service, Operations, Finance and Marketing.</span></p><p><strong><span >Planning & Decision Making:</span></strong><span > Plans customer and prospect activity based on business potential and performance data, using commercial judgement to identify opportunities and achieve targets.</span></p><p><strong><span >Key Challenge:</span></strong><span > Delivering revenue and profitability targets while growing customer retention, acquisition and DHL's share of wallet in a competitive Express market.</span></p><p><strong><span >4. Knowledge, Skills & Experience</span></strong></p><ul> <li><span >Minimum 2 years' sales experience, preferably B2B.</span></li> <li><span >Strong customer relationship and business development skills.</span></li> <li><span >Proven ability to identify opportunities, negotiate and close sales.</span></li> <li><span >Strong communication, influencing and presentation skills.</span></li> <li><span >Commercial and customer-focused mindset.</span></li> <li><span >Ability to analyse sales data and turn insights into action.</span></li> <li><span >Strong planning and organisational skills.</span></li> <li><span >Good command of English and local language.</span></li> <li><span >Bachelor's degree in Business, Marketing or related field preferred.</span></li> </ul><p><strong><span >5. Key Performance Areas</span></strong></p><ul> <li><span >Revenue and profitable growth</span></li> <li><span >New business acquisition</span></li> <li><span >Customer retention and development</span></li> <li><span >Share-of-wallet growth</span></li> <li><span >Sales activity and pipeline</span></li> <li><span >Customer experience</span></li> <li><span >Achievement of agreed targets</span></li> </ul></div><br></div>

* Role Summary: <br>To deliver an excellent customer experience by professionally handling reception duties, managing customer complaints efficiently, and preparing analytical reports on complaint trends and resolution rates. <br> <br>* Requirements: <br> •Manage large volumes of incoming calls, recorded messages, and WhatsApp messages from customers <br> •Respond to customer inquiries and complaints in time <br> •Demonstrate strong problem-solving skills and the ability to handle customer issues efficiently <br>Qualifications: <br> .Minimum 2 years experience in FNB sector . <br> •Maintain a professional appearance and presence at all times <br> •Excellent communication skills <br> •Hold a Bachelor’s degree or a related field <br> •Act as a link between the distributor and the head distributor, ensuring smooth coordination and communication <br> •Ability to collect, analyze, and prepare statistics related to customer satisfaction <br> •Monitor customer feedback and contribute to improving service quality

<p>Financial reporting and budgeting:</p><ul><li>Prepare accurate financial reports on a monthly basis</li><li>Provide financial advice on the overall corporate financial position</li><li>Participate actively in the preparation of the annual budget in terms of costing, margin, trade loaders, etc.</li><li>Consolidate financial statements and develop reports for submission to the Finance Manager.</li><li>Prepare end of period trial balance and financial statements including balance sheets, income statements, and cash flow statements in coordination with reporting teams.</li></ul><p>Financial Analysis to assist managerial decision:</p><ul><li>Assist Management and other departments in their day-to-day financial studies for the effect of variables on the margin and profitability of a brand/ product.</li><li>Coordinate closely with the Marketing Dep. To analyse the effect of any price increase</li><li>Prepare the profitability analysis for the tender sales of the pharmaceutical division.</li></ul><p>Assist other departments:</p><ul><li>Review the monthly sales target and set the monthly collection target in coordination with the Sales Dep.</li><li>Review the costing of the goods shipping orders versus budget and approves / comments on the orders</li><li>Validate the final costing of the received orders versus budget</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s degree in Business/ Finance.</li><li>CFA / Master s in Finance is a plus.</li><li>3 years of work experience in Auditing/Accounting/Finance.</li><li>Advanced communication skills including written, oral, presentation, and interpersonal skills are required with the ability to work with all levels of the organization.</li><li>Sound knowledge of fiscal law and regulations is a must</li><li>Accounting skills</li><li>Must be proficient in Microsoft Applications (Word, Excel, PowerPoint and Outlook).</li></ul><p>Competencies</p><ul><li>High analytical skills</li><li>Financial Acumen</li><li>Financial Planning and Budgeting</li><li>Knowledge of handling cash flows and bank relations</li><li>Writing and Reporting</li><li>Presenting and Communicating Information</li><li>Applying Expertise and Technology</li><li>Analysing</li><li>Formulating Strategies and Concepts</li><li>Planning and organising</li><li>Following Instructions and Procedures</li><li>Coping with Pressures and Setbacks</li></ul>

General Tasks <br> <br>1. Purchase Request Management <br> <br>Review assigned purchase requests on a daily basis from the Logistics Manager. <br>Clarify request details with the requester when necessary. <br>Participate in inception meetings for assigned projects when required. <br>Verify that the purchase request includes all required documentation and approvals. <br>2. Procurement Planning and Compliance <br> <br>Ensure procurement activities comply with arcenciel procedures and applicable donor procurement rules. <br>Ensure procurement documentation is complete and properly archived for audit and compliance purposes. <br>3. Procurement Execution <br> <br>Prepare Requests for Quotation (RFQ) for simple procurement requests. <br>Conduct market research and identify potential suppliers using the supplier database and market scanning. <br>Obtain official quotations from suppliers. <br>Prepare quotation comparison sheets for internal review. <br>Draft purchase orders and submit them for validation. <br>Follow up with suppliers to obtain order confirmation. <br>Track supplier deliveries to ensure adherence to agreed timelines. <br>Notify the stock team of expected delivery dates and relevant details. <br>Prepare reception documentation and coordinate with the requester to confirm acceptance of goods. <br>4. Tender Support <br> <br>Receive and record tender submissions from suppliers. <br>Assist in organizing tender opening sessions. <br>Prepare minutes of meetings and tender evaluation documentation. <br>5. Supplier Management and Market Monitoring <br> <br>Monitor supplier performance related to delivery timelines and quality of goods or services. <br>Identify and register potential new suppliers and update the supplier database. <br>7. Fleet Monitoring Support <br> <br>Follow up on vehicle tracking and update fleet information in the database. <br>Monitor maintenance and repair needs of vehicles and report issues. <br>Update fleet and driver records in the fleet database. <br>Report anomalies related to vehicle usage or fuel consumption. <br>8. Records, Systems and Reporting <br> <br>Support inventory monitoring and periodic inventory cycles when required. <br>9. Team Contribution and Collaboration <br> <br>Collaborate effectively with members of the logistics department to ensure smooth coordination of procurement and logistics activities. <br>Maintain clear and professional communication with internal departments, project teams, and suppliers. <br>Share relevant information with colleagues to facilitate operational efficiency and continuity of work. <br>Contribute to problem-solving and continuous improvement initiatives within the logistics team. <br>10. General Responsibilities <br> <br>Comply with arcenciel policies, procedures, and internal regulations. <br>Ensure confidentiality and proper handling of sensitive procurement and supplier information. <br>Maintain organized documentation and records related to logistics activities. <br> <br> <br>Working Conditions <br>Workplace : Office based, Jisr El Bacha Center <br>Working Schedule : Full-time position, Monday to Friday, from 9:00 AM to 5:00 PM. <br>Type of contract : 1 year contract renewable depending on performance and after successfully passing the 3 month Probation period evaluation. <br> <br> <br> <br> <br> <br> <br>Requirements <br>Skill set and competencies <br>Ability to conduct market research and supplier sourcing. <br>Basic knowledge of contract and supplier management processes. <br>Proficiency in Microsoft Office, particularly Excel for data tracking and reporting. <br>Strong organizational and time management skills. <br>Ability to manage multiple requests and priorities simultaneously. <br>Attention to detail to ensure accuracy in documentation and procurement processes. <br>Problem-solving skills to address procurement or delivery issues. <br>Strong communication skills for coordination with internal departments and external suppliers. <br>Ability to work effectively within a team environment. <br>Professional integrity and respect for confidentiality. <br>Adaptability and ability to work in a dynamic operational environment. <br>Proactive attitude and willingness to support team objective <br>Level of education and experience: <br>Bachelor’s degree or equivalent, major in Business administration, supply chain, accounting or any related field with 0-2 years of experience

<p>Develop and maintain strong relationships with existing and potential customers, including laboratories, universities, industries, etc.</p><p>Identify new business opportunities, generate leads, and promote products.</p><p>Visit customers regularly, prepare quotations, and follow up on offers until closing.</p><p>Achieve assigned sales targets.</p><p>Visit MEDILAB s Head office in Beirut for routine office work including quotations, orders, picking items from stock, invoicing, and delivery scheduling.</p><p>Coordinate with all MEDILAB departments and technical teams. Follow up on customer requests, orders, deliveries, and after-sales requirements.</p><p>Prepare regular sales reports and maintain accurate records of customer visits on the Company s CRM system.</p><p><strong>Desired Candidate Profile</strong></p><p>Living in Bekaa region.</p><p>Scientific background is mandatory.</p><p>Bachelor s degree in Biomedical Science, Biochemistry, or any related field.</p><p>Preferably 3 5 years of experience.</p><p>Knowledge of laboratory equipment, food laboratory equipment, quality control, R&amp;D testing, and industrial equipment.</p><p>Presentable, with excellent communication and negotiation skills.</p><p>Languages: English is a must; French is a plus.</p><p>Must have a car.</p><p>Technical background is an advantage.</p>

<p>Day-to-day operational activities</p><p>Build operational processes, procedures and internal controls</p><p>Oversee cash-in, cash-out, wallet transfers and payment operations</p><p>Manage reconciliation, settlement and transaction monitoring processes</p><p>Coordinate with Compliance, Finance, Technology and Customer Support</p><p>Oversee agent, merchant and banking partner operations</p><p>Establish operational KPIs and service-quality standards</p><p>Manage operational risks, incidents and escalations</p><p>Support AML/KYC and regulatory operational requirements</p><p>Build and lead the Operations team as scales</p><p><strong>Desired Candidate Profile</strong></p><p>We re looking for an experienced Head of Operations to join our leadership team and help build the operational foundation of our growing fintech platform, a hands-on leader with strong experience in banking, fintech, payments, e-wallets or money transfer operations.</p><p>5+ years of relevant experience in fintech, banking, payments or financial services</p><p>Strong knowledge of payment and transaction operations</p><p>Experience with reconciliation and operational controls</p><p>Understanding of AML/KYC and compliance processes</p><p>Strong leadership and problem-solving skills</p><p>Ability to build processes from the ground up</p><p>Arabic &amp; English required; French is a plus</p><p>Startup mindset with strong execution capabilities</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Head of base is responsible for coordinating, consolidating, and ensuring smooth implementation of and adherence to logistic, human resource, administration and provides operational support to the Nutrition / Food Security / Water and Sanitation programs. The head of Base oversees security at the base level, leading the context and risk analysis and the adoption of the necessary measures to protect the staff and the Organisation. The HoB will represent AAH in the base and oversee all AAH activities, staff and assets, making sure that all departments follow AAH procedures and have a unified and coherent management. Will update and follow up all AAH procedures with the support of DCD, CD and Headquarters.</p><p>Objective 1 : Programme Management (30%)</p><ul><li>Ensure effective operational management of the programme area through oversight of and adherence to Programme tools, logistics, communications, transport, human resources, and finance policies and procedures.</li><li>Work closely with the technical coordinators to facilitate the correct implementation and identification of projects</li><li>Contribute to the development of the area programme through participation in and facilitation of assessments, visits, and evaluations</li><li>Ensure that a high standard is maintained in all proposals, reports and other material submitted to donors.</li><li>Ensure that the programme area is managed and programmes implemented in accordance with all relevant ACF-Spain sectoral policies and strategies.</li><li>Maintain accurate documentation of on-going project implementation, summarised in weekly/monthly minutes and in reports submitted to donors as required.</li><li>To oversee the implementation and monitoring of programmes to ensure timely and effective implementation and financial management.</li><li>Agree goals and objectives with key staff and assess monthly progress against outputs.</li></ul><p>Objective 2 : Human Resources Management &amp; Capacity Building (20%)</p><ul><li>Application and respect of AAH procedures, internal regulations, deontology and principles both for the Head of Base and staff.</li><li>Update and review base structure/Organizational Chart according to programme needs, with input from the relevant coordinators and Country Director.</li><li>Directly line-manage project / Programme Managers, Base Admin and Base Log and evaluate them according to ACF standard tools and procedures.</li><li>To be responsible for the capacity building of office staff.</li><li>To identify needs and organize appropriate training through the Mission Training Plan tool.</li><li>To initiate and implement internal trainings where required</li></ul><p>Objective 3 : Ensure effective intra-base coordination (10%)</p><ul><li>To monitor the financial and administrative management of the base including the preparation and monitoring of budgets, financial requests, accountancy, payments, tenders, procedures, movements etc.</li><li>Coordinate all staff, hold weekly meetings and activity planning sessions.</li><li>Ensure coordination between the different departments and good understanding and cooperation between technical and support teams.</li><li>Support the identification and implementation of programme strategy.</li><li>Ensure programmes are designed and implemented in consultation with local authorities, partners and all other stakeholders.</li><li>Follow-up all technical and support departments work.</li><li>Support the DCD, CD in the development of strategic partnerships and assessment of existing partner capacity.</li><li>Reporting to DCD, CD.</li><li>Drafting proposals in cooperation with relevant technical staff and base administrator and submitting to DCD/CD.</li><li>Assess the relevance and feasibility of other interventions in the area in accordance with mission strategy, and in discussions with other relevant actors.</li><li>Assist external evaluators assessing the programmes.</li><li>Ensure that outcomes are shared within ACF-Spain and with other local stakeholders.</li></ul><p>Objective 4 : Logistics and Administration (20%)</p><ul><li>To monitor the financial, administrative and logistical management of the base (including the preparation and monitoring of budgets, accountancy, payments, tenders, fulfilment of procedures, movements etc.).</li><li>Follow up and support the implementation of logistics procedures, policies and practices as defined in the Logistics Kit.</li><li>To supervise, support and follow up the compilation and timely submission of the monthly logistics and administrative reports and accountancy to the coordination office</li><li>To follow up closely the relevance of any expenses and proposed cost reduction measures, together with the relevant coordinators.</li><li>To be responsible for the financial authorization of expenses in the base in compliance with the monthly treasury forecast.</li><li>To participate in the financial management of the base in collaboration with the base administrator: budget drafts and updates, budget follow up and projection, financial transparency, follow up co-funding and partner contributions according to mission tools.</li><li>To ensure that all administrative and financial procedures in the base follow ACF standards and manuals and mission level memoranda.</li><li>To communicate regularly with the Administration Coordinator on all important issues regarding finance and administrative matters.</li></ul><p>Objective 5: Ensure proper management of the AAH security procedures and tools in coordination with DCD, CD and Logistics Coordinator (20%)</p><ul><li>Continuous monitoring of the local situation through the collection and analysis of security information.</li><li>Identification of security threats and measures to mitigate risk.</li><li>Follow up the implementation of security measures.</li><li>Contribute to updating the security plan as required.</li><li>Comply with ACF-Spain s security procedures.</li><li>Follow up and analysis of security incidents.</li><li>To ensure that all staff are aware of ACF-Spain s security management system, including ACF-Spain s Security Guidelines, and ensuring compliance with these.</li><li>Prepare and submit security reports to Logistics Coordinator as required</li></ul><p>Objective 6 : Support humanitarian activities of Action Against Hunger</p><ul><li>Support the emergency interventions of the organization as per the employee s abilities.</li><li>Support any activity that helps reaching our humanitarian goals, as per the employee s abilities.</li><li>Promote Gender Balance in teams when recruiting.</li></ul><p>Objective 7 : Gender &amp; Safeguarding</p><ul><li>Promote safe and equitable environments, through knowledge and application of the protocol against harassment and gender policy.</li><li><br></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Master's degree or equivalent in Economics, Sociology, International Development, Political Science, International Relations, or a related field.</li><li>Minimum 5 years of humanitarian/development experience, including project, budget, donor compliance, logistics, and operational management.</li><li>Proven experience in a managerial role within an NGO, with strong leadership, capacity-building, and team management skills.</li><li>Strong communication, analytical, problem-solving, and strategic planning abilities, with excellent report and proposal writing skills in English.</li><li>Good understanding of humanitarian coordination mechanisms, stakeholder engagement, security management, and Microsoft Office applications.</li></ul><p>Action against Hunger is committed to preventing any type of unwanted behaviour at work such as but not limited to sexual harassment, sexual exploitation and abuse, lack of integrity and/or financial misconduct; We expects all staff and volunteers to share this commitment through endorsing our code of conduct and other related policies and only those who share our values and code of conduct will be recruited to work for us.</p><p></p></section>

Role Purpose: <br>To maintain good relations with current and potential clients and develop the best means to meet their demands. <br>Key Accountabilities <br>• Maintain the interest of the company as a priority, and ensure extreme integrity and honesty in dealing with customers, colleagues, and superiors <br>• Achieve targets (Sales and Collection) as set with the unit head and the sales manager in accordance with the company’s annual sales plan <br>• Conduct calls on potential customers to promote the sales of company products <br>• Conduct calls on current customers to promote the relationship and additional sales of products as well as collection of cash upon delivery <br>• Relay the image of the company in the best way by advising customers on the best products that satisfy their needs in terms of range as well as stock level <br>• Manage the product at the outlets to increase consumer off take: proper presentation in terms of quality, expiry dates, and display <br>• Share with colleagues, market information and experiences necessary to promote group success <br>• Have a thorough up-to-date knowledge of all the products within the target portfolio <br>• Have a thorough and up-to-date knowledge of competitive products and activities in the market <br>• <br>• Strictly adhere to the company operational policies and regulations while performing the tasks: Such as HR policies, Finance policies, meetings, and reporting <br>• Strictly adhere to the company’s sales policies and regulations: invoicing and order transfer on daily basis <br>• Provide the supervisor with a daily call-report indicating activities, results, follow up actions, and comments. This report must be delivered at the end of every working day <br>• Keep company van in good condition and abide by Road Code and conduct periodic maintenance check up <br>• Store and handle properly stock of goods entrusted to him and monitor it on daily basis to avoid out-of-stocks, by placing timely requests for transfers <br>• Insure timely and accurate stock count at any time the inventory count is requested by his superior <br>• Handle proper filing of MRR, Transfers and inventory sheets <br>• Assure appropriate distribution of all sku’s of assigned portfolio and proper delivery of products to manage stock level and conduct proper warehousing ex: FIFO <br>Qualifications: <br>• Bachelor’s degree in business administration, Marketing, or related field (MBA is a plus). <br>• Languages: Arabic & English required; French is a plus. <br>• Strong PC skills (Windows apps; Excel and PowerPoint essential); familiarity with ERP/CRM tools preferred. <br>Experience <br>• 3–5 years of FMCG sales experience (including territory/channel leadership and team supervision). <br>• Proven success in hitting sales targets, improving distribution, and elevating retail execution. <br>Core Competencies <br>• Leading & Supervising <br>• Planning & Organizing <br>• Analysis & Reporting <br>• Negotiation & Influencing <br>• Retail Execution Excellence <br>• Customer Focus & Issue Resolution <br>• Adaptability & Pressure Handling <br>• Collaboration & Cross-Functional Coordination <br>• Continuous Improvement Mindset <br> <br>Qualifications <br>• Intermediate and high school is a plus. <br>Experience <br>• 0 to 3 years <br> <br>Skills and Knowledge <br>• Languages: Arabic & English is a plus <br>• Computer: None <br>Competencies <br>• Supporting and Cooperating <br>• Working with People <br>• Adhering to Principles and Values <br>• <br>• Interacting and Presenting <br>• Relating and Networking <br>• Persuading and Influencing <br>• Presenting and Communicating Information <br>• <br>• Analysing and Interpreting <br>• Writing and Reporting <br>• <br>• Organising and Executing <br>• Planning and Organising <br>• Delivering Results and Meeting Customer Expectations <br>• Following Instructions and Procedures <br>• <br>• Adapting and Coping <br>• Adapting and Responding to Change <br>• Coping with Pressure and Setbacks

<p><b>Responsibilities</b>: - Manage and organize the warehouse assigned. - Initiate demand on the basis of consumption and minimum vs maximum set by item. - Submit materials requisition to the head of department concerned for approval and process to procurement. - Confirm good reception of materials as per approved purchase order. - Register and report any discrepancy identified in the received order. - Make all entries of issue, demand, bill verification, equipment details on the software. - Keep the entire inventory under safe custody &amp; store as per prescribed guidelines and management of material in the store. - Maintain physical receipts, transfers, and withdrawals from stock and on the software. - Ensure proper display of materials in ails and shelves for proper extraction from stock using FIFO, LIFO etc. and expiry dates follow up depending on type of items involved. - Report any damages noticed in materials stored. - Report any maintenance needs in the warehouse. - Perform any other stock related duties, including packing, labeling, maintaining good shape of the inventory etc.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: - Bachelor's degree in Business Management, Accounting, or any related field. Years of Experience: - Minimum of 1 year in a similar role</p>

<p>Daily Operation:</p><p>Handle Day to Day Branch Operation.</p><p>Team building &amp; team management.</p><p>Implement Management Rules and Regulations to be followed by subordinates to ensure efficiency and productivity of the team.</p><p>Ensure the proper implementation of Branch opening and handover check lists.</p><p>Lifting Branch procedures up to standards including procedures documentation.</p><p>Maintain a hygienic environment that complies with health and food safety standards.</p><p>Implement a positive lifestyle in the Branch that meets with the brand s mission, vision, and objectives.</p><p>Customer Service:</p><p>Assist customers at the counter with orders during shift.</p><p>Handle Branch custom cake orders and delivery orders in coordination with Customer Care Team.</p><p>Ensuring all the birthday cake orders are delivered on time in coordination with Central Kitchen and Customer Service Team.</p><p>Surveying customers randomly and collecting feedback daily from Customer Service Team.</p><p>Ensure customer needs are met, complaints are resolved, and service is quick and efficient.</p><p>Branch Inventory &amp; Cost Control:</p><p>Implement effective strategies to be followed by team members to minimize costs.</p><p>Keeping record of Branch inventory items for daily production and weekly orders.</p><p>End of Month Branch inventory.</p><p>Coordinate with Head Office Cost Control and Accounting Team on a daily and weekly basis.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Bellevue provides a spectrum of medical services and advanced treatment care solutions that span several departments and specialties. Our world-class facilities are outfitted with top-notch medical equipment and home to a highly-trained staff that offers standards of care that are unequalled anywhere in Lebanon and the region.</p><br><p>We are committed to offer, with love and compassion, the highest quality healthcare to our community.&nbsp;</p><br><br>Job Description<br><ul><li>Greets and screens the incoming patients/visitors in a professional manner.</li><li>Provides hospital information to patients, visitors and callers.</li><li>Operates the hospital main switchboard (operator system) through answering and transferring telephone calls, paging and dialing phone calls based on employee needs.</li><li>Registers information granted by incoming representatives &amp;visitors intending to visit administrative offices, head of departments, clinics, pharmacy etc.</li><li>Communicates effectively with patients’ visitors, callers and colleagues.</li></ul><br>Qualifications<br><ul><li>2+ years of experience in the customer service field is a plus.</li><li><strong>Working hours are from 4h00 PM till 11h30 PM, 6 days per week. </strong></li><li>Effective use of empathy and welcoming positive attitude.</li><li>Proficiency in spoken and written English and Arabic, French is an advantage.</li><li>Strong communication and organizational skills.</li><li>Good team player and ability to work under pressure.</li></ul><br><br> </div>

<p>We are seeking a motivated and detail-oriented HR Assistant to support the Human Resources department, with a primary focus on recruitment and training &amp; development activities. The ideal candidate will assist in sourcing, screening, and coordinating candidates, as well as supporting the planning and execution of employee training programs. This role is well-suited for a candidate with a strong academic background in HR or Management and 1 to 3 years of relevant experience.</p><p><strong>Key Responsibilities</strong></p><p><strong>Recruitment</strong></p><p>Assist in posting job vacancies on various platforms (job boards, social media, company website).</p><p>Screen resumes and applications to shortlist qualified candidates.</p><p>Coordinate and schedule interviews between candidates and hiring managers.</p><p>Conduct initial phone screenings to assess candidate fit.</p><p>Communicate with candidates throughout the recruitment process, ensuring a positive candidate experience.</p><p>Maintain and update the recruitment tracker/database with candidate status and pipeline progress.</p><p>Support in drafting job offers and coordinating pre-employment requirements (documents, references, etc.).</p><p>Assist in onboarding new hires, including preparing orientation materials and documentation.</p><p><strong>Training &amp; Development</strong></p><p>Assist in identifying training needs across departments in coordination with the HR Manager.</p><p>Support the planning, scheduling, and logistics of internal and external training sessions.</p><p>Prepare training materials, presentations, and attendance records.</p><p>Track employee participation and maintain training records/files.</p><p>Collect feedback post-training and assist in evaluating training effectiveness.</p><p>Coordinate with external training providers/vendors when needed.</p><p><strong>General HR Support</strong></p><p>Maintain confidentiality of employee and candidate records.</p><p>Assist with other HR administrative tasks as needed (personnel files, HR correspondence, reports).</p><p>Support employee relations initiatives and internal communications.</p><p><strong>Qualifications &amp; Requirements</strong></p><p>Bachelor's Degree in Human Resources Management, Business Administration, or related field.</p><p>1 to 3 years of experience in an HR role, preferably with exposure to recruitment and/or training functions.</p><p>Strong communication skills, both written and verbal (Arabic and English preferred).</p><p>Excellent organizational and multitasking abilities.</p><p>Proficiency in MS Office (Word, Excel, PowerPoint); familiarity with HR software/ATS is a plus.</p><p>High level of discretion and professionalism in handling confidential information.</p><p>Strong interpersonal skills with the ability to interact professionally with candidates and employees at all levels.</p><p>Detail-oriented with strong follow-up skills.</p><p><strong>Key Competencies</strong></p><p>Team player with a proactive attitude.</p><p>Ability to work under pressure and meet deadlines.</p><p>Strong problem-solving and coordination skills.</p><p><strong>Desired Candidate Profile</strong></p><b>Qualifications &amp; Requirements</b><p>Bachelor's Degree in Human Resources Management, Business Administration, or related field.</p><p>1 to 3 years of experience in an HR role, preferably with exposure to recruitment and/or training functions.</p><p>Strong communication skills, both written and verbal (Arabic and English preferred).</p><p>Excellent organizational and multitasking abilities.</p><p>Proficiency in MS Office (Word, Excel, PowerPoint); familiarity with HR software/ATS is a plus.</p><p>High level of discretion and professionalism in handling confidential information.</p><p>Strong interpersonal skills with the ability to interact professionally with candidates and employees at all levels.</p><p>Detail-oriented with strong follow-up skills.</p><p><b>Key Competencies</b></p><p>Team player with a proactive attitude.</p><p>Ability to work under pressure and meet deadlines.</p><p>Strong problem-solving and coordination skills.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Roles and responsibilities The Accountability Coordinator will oversee operationalisation of the Community Helpline, ensuring that it is adapted to the context in Lebanon, and the mechanism is accessible, trusted and utilised. The Coordinator will ensure that Standard Operating Procedures (SOPs) are followed through regular quality checks, and that NRC staff, volunteers, contractors and partners are trained on accountability standards, awareness raising, and that the wide variety of communication channels are functioning. The Coordinator will also conduct outreach activities and awareness sessions to communities to ensure the design of the helpline and communication channels are community driven. The Coordinator will perform ad hoc tasks as agreed with the Accountability Manager aimed at improving Accountability towards Affected Populations. Generic Responsibilities Line management responsibilities for directly reporting staff. This includes the Performance management process; setting clear goals aligned to country strategy and priorities, and to follow up and support staff s achievement. Responsible for key processes as workforce planning, recruitment, staff induction and development and ensure Duty of Care for own staff Conduct trainings, outreach activities and awareness sessions to ensure the Community Helpline and communication channels are community-driven and functioning. Coordinate with NRC staff, volunteers, contractors, contingency workers, and partners on the efficient and transparent dissemination of accountability information to affected population on requesting services and make a complaint or feedback. Ensure that NRC staff, volunteers, contractors and partners follow minimum accountability standards and perform regular quality checks. Follow up on process handling of admissible service requests with sector-specific focal points for case handling, in accordance with SOPs. Follow up on process handling of service-related complaints with field focal points and ensure that SOPs are followed. Contribute to drafting NRC s Accountability Framework in Lebanon and develop/ continuously update NRC's Helpline SOPs. Ensure adherence to NRC policies, handbooks, guidelines, donor requirements and specific accountability SOPs. Ensure that NRC s related activities are implemented within NRC s Protection mainstreaming guidelines and report any breaches/concerns to the line manager and/or focal point for proper action. Compliance and adherence to NRC policies, guidance and procedures, (if a function role) and a specific responsibility for the functions policies and procedures Specific responsibilities: Design training materials on accountability standards, the Community Helpline and communication channels and give training to NRC staff, volunteers, contractors, contingency workers, and partners. Design gender- and age-sensitive community awareness materials (helpline leaflets, WhatsApp accountability messages, video) and coordinate with NRC staff, volunteers, contractors, contingency workers, and partners to ensure that these are widely disseminated. Support outreach activities and awareness sessions to ensure that communities are aware of how to request services and give a complaint or feedback, and that they participate in the design of the helpline and communication channels. In coordination with the M&amp;E team, consult beneficiaries and target communities for feedback on the Community Helpline and communication channels. Accordingly, support with update of M&amp;E tools and inputs gathering exercises. Conduct regular field visits to NRC project locations to monitor the implementation and visibility of reporting channels and spot checks, and empty NRC Comment Boxes for follow up. Monitor the progress against CC-specific action points resulting from the analysis of accountability data. Carry out and follow up on the achievement of NRC Lebanon s annual Accountability Action plan Any other tasks as delegated by the line managers Scale and scope of the position Information of the scope of the position to be inserted in the table below. This is applicable only for roles graded as 8 and above e.g. a function manager/specialist at CO level or when allocated a project budget) Financial responsibility: N/A Resources responsibility: Twilio, CAP, Microsoft Dynamics 365, Power BI, Microsoft Office Critical interfaces By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are: Project Managers, Community Engagement and Accountability Specialist, Referral Focal Points M&amp;E, Protection, Grants, Partnerships and Technical Specialists, Consortia, Head of Programme Support Human Resources Manager and Risk &amp; Compliance Coordinator Generic professional competencies At least 3 years of experience in an international NGO preferably in an emergency or post-conflict setting in beneficiary reception and/or counselling, Complaints Reporting and Feedback Mechanism, or related field. Solid experience in handling sensitive feedback Ability to present data and convey information clearly and concisely and identifying trends Fluency in both English and Arabic (speaking, reading, writing) Computer skills, including MS Office (Word, Excel) Context related skills, knowledge and experience Strong analytical and communications skills Ability to receive and handle confidential and sensitive information (highly approachable, trustworthy and confidential) Strong management skills (ability to demand results and be empathetic, non-defensive but decisive, firm and resilient) Experience and ability to train others and transfer knowledge Knowledge of the context in Lebanon / Middle East and NRC activities in the country / region Familiarity with NRC s core competencies is an asset Behavioural competencies These are personal qualities that influence how successful people are in their job. The following are essential for this position: Working with people Influencing Analysing Planning and delivering results Managing performance and development Handling insecure environments Build meaningful relations Act with integrity Empower people Deliver results</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>At least 3 years of experience in an international NGO preferably in an emergency or post-conflict setting in beneficiary reception and/or counselling, Complaints Reporting and Feedback Mechanism, or related field. Solid experience in handling sensitive feedback Ability to present data and convey information clearly and concisely and identifying trends Fluency in both English and Arabic (speaking, reading, writing) Computer skills, including MS Office (Word, Excel) Context related skills, knowledge and experience Strong analytical and communications skills Ability to receive and handle confidential and sensitive information (highly approachable, trustworthy and confidential) Strong management skills (ability to demand results and be empathetic, non-defensive but decisive, firm and resilient) Experience and ability to train others and transfer knowledge Knowledge of the context in Lebanon / Middle East and NRC activities in the country / region Familiarity with NRC s core competencies is an asset Behavioural competencies These are personal qualities that influence how successful people are in their job. The following are essential for this position: Working with people Influencing Analysing Planning and delivering results Managing performance and development Handling insecure environments Build meaningful relations Act with integrity Empower people Deliver results</p><p></p></section>

Daily Operation: <br>• Handle Day to Day Branch Operation. <br>•Team building & team management. <br>•Implement Management Rules and Regulations to be followed by subordinates to ensure efficiency and productivity of the team. <br>•Ensure the proper implementation of Branch opening and handover check lists. <br>•Lifting Branch procedures up to standards including procedures documentation. <br>•Maintain a hygienic environment that complies with health and food safety standards. <br>•Implement a positive lifestyle in the Branch that meets with the brand’s mission, vision, and objectives. <br> <br>Customer Service: <br>•Assist customers at the counter with orders during shift. <br>•Handle Branch custom cake orders and delivery orders in coordination with Customer Care Team. <br>•Ensuring all the birthday cake orders are delivered on time in coordination with Central Kitchen and Customer Service Team. <br>•Surveying customers randomly and collecting feedback daily from Customer Service Team. <br>•Ensure customer needs are met, complaints are resolved, and service is quick and efficient. <br> <br>Branch Inventory & Cost Control: <br>• Implement effective strategies to be followed by team members to minimize costs. <br>•Keeping record of Branch inventory items for daily production and weekly orders. <br>•End of Month Branch inventory. <br>•Coordinate with Head Office Cost Control and Accounting Team on a daily and weekly basis

Department Service Center <br>The After-Sales Support Officer is responsible for coordinating customer support activities after the sale, serving as the main communication link between customers, technicians, sales, warehouse, and management. The role ensures that service requests, warranty claims, repairs, maintenance visits, and customer complaints are properly recorded, followed up, and resolved within the required timeframe. <br>Main Duties and Responsibilities <br>• Receive and register customer service requests, complaints, warranty claims, and repair requests. <br>• Communicate with customers to understand their issues and collect all required product and purchase information. <br>• Coordinate product inspections, repairs, maintenance visits, and installations with service center technicians. <br>• Follow up on each service request from receipt until completion and customer confirmation. <br>• Provide customers with clear updates regarding inspection results, repair status, expected completion dates, costs, and warranty coverage. <br>• Verify warranty eligibility based on invoices, serial numbers, warranty conditions, and company policies. <br>• Prepare service reports, quotations, job cards, delivery notes, and other after-sales documentation. <br>• Maintain accurate records of customer cases, repair history, complaints, and completed services in the company system. <br>• Coordinate with the warehouse and procurement teams regarding spare parts, replacement products, and required tools. <br>• Coordinate with the sales team when customer cases require commercial follow-up or additional product support. <br>• Arrange the receipt and return of customer products and ensure proper documentation and handover. <br>• Follow up with customers after service completion to confirm satisfaction and proper product operation. <br>• Escalate delayed, repeated, or unresolved technical issues to the Service Center Manager. <br>• Prepare periodic reports on open cases, response time, resolution time, recurring issues, and customer satisfaction. <br>• Support continuous improvement initiatives to enhance after-sales service quality, efficiency, and customer experience. <br>• Ensure compliance with company procedures, warranty policies, and customer service standards. <br>Regulatory Requirements — Education and Experience <br>• Diploma or bachelor’s degree in Business Administration, Customer Service, Electronics, , or a related field. <br>• Minimum of 2–3 years of experience in after-sales support, customer service, technical coordination, or a similar role. <br>• Previous experience with inverters, batteries, electronics, security systems, or technical products is preferred. <br>• Basic understanding of technical troubleshooting, repair processes, and warranty procedures. <br>• Experience using ERP, CRM, ticketing, or service-management systems is preferred