Quality Control Manager Jobs - Beirut Lebanon
234 Jobs Found
Allo Transport
Lebanon - Beirut
We are looking for an experienced and results-driven Transportation Division Manager to lead and develop one of our transportation operations divisions.
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<br>The successful candidate will be responsible for overseeing daily operations, improving service quality and efficiency, managing operational performance, and identifying opportunities for business growth.
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<br>Key Responsibilities:
<br>Manage and monitor daily transportation operations.
<br>Ensure efficient scheduling, service delivery, and resource utilization.
<br>Monitor operational performance, costs, and service quality.
<br>Develop and implement plans to improve productivity and profitability.
<br>Identify new business opportunities and support the division’s growth.
<br>Handle operational challenges and ensure timely solutions.
<br>Coordinate with relevant departments to achieve business objectives.
<br>Prepare operational reports and recommendations for Management.
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<br>Requirements:
<br>Proven managerial experience in transportation, fleet, logistics, or a related operational field.
<br>Strong understanding of transportation operations and service management.
<br>Business development and entrepreneurial mindset.
<br>Strong leadership, problem-solving, and decision-making skills.
<br>Ability to manage performance, costs, and operational priorities.
<br>Strong communication and organizational skills.
<br>Proficiency in Microsoft Office.
<br>Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field is preferred
Confidential
Lebanon - Beirut
<p><h4>About the company</h4>
<p>A fast-growing Amazon growth agency helping consumer brands scale and dominate their categories on Amazon and other e-commerce marketplaces. The company is expanding its services, launching new ventures, and building the CEO's personal brand.</p>
<h4>Role overview</h4>
<p>We are seeking an operations manager to act as the CEO's right-hand and operational partner. This role focuses on turning the CEO's ideas and vision into structured execution plans, managing multiple projects, and ensuring smooth day-to-day operations across the business. You will also serve as the CEO's executive representative — attending meetings, making decisions, and driving outcomes on their behalf.</p>
<p>The ideal candidate is proactive, highly organized, AI-proficient, and comfortable working in a fast-paced entrepreneurial e-commerce environment.</p>
<h4>Requirements</h4>
<h4>Key responsibilities</h4>
<strong>Operations & project management</strong><br>
<li>Translate the CEO's vision into actionable project plans with clear timelines and deliverables</li>
<li>Manage multiple projects across different areas of the business</li>
<li>Build systems, SOPs, and automations to support company scalability</li>
<li>Coordinate with internal team members, contractors, and vendors</li>
<li>Manage CRM systems and marketing automation tools</li>
<li>Track KPIs and report on operational and business performance</li>
<li>Oversee e-commerce operations and coordinate with Amazon/marketplace teams</li>
<strong>Executive support & CEO representation</strong><br>
<li>Manage the CEO's calendar, inbox, and communications</li>
<li>Attend internal and external meetings on behalf of the CEO, providing updates and making decisions as delegated</li>
<li>Schedule meetings, calls, and appointments</li>
<li>Book domestic and international travel, including full itineraries — occasional light travel required for in-person meetings or events</li>
<li>Conduct research and present recommendations for key decisions</li>
<li>Prepare presentations, reports, and documents as needed</li>
<li>Be available for weekend communication and tasks when needed</li>
<strong>Marketing & personal brand</strong><br>
<li>Manage the CEO's social media content calendar</li>
<li>Coordinate content creation and publishing</li>
<li>Support the growth of the CEO's personal brand (podcasts, speaking engagements, YouTube)</li>
<li>Assist with lead generation initiatives and funnel management</li>
<strong>Additional responsibilities</strong><br>
<li>Anticipate needs and proactively solve problems</li>
<li>Present solutions and recommendations rather than simply reporting issues</li>
<li>Ensure projects are completed and deadlines are met</li>
<li>Take full ownership of operational responsibilities and outcomes</li>
<h4>Benefits</h4>
<h4>Candidate profile</h4>
<li>Highly proactive, resourceful, and solution-oriented</li>
<li>Strong organizational and project management skills</li>
<li>Comfortable working in a fast-paced, entrepreneurial environment</li>
<li>Proficient with AI tools (ChatGPT, automation platforms, AI-assisted workflows) — AI fluency is a core requirement, not a nice-to-have</li>
<li>Experience in e-commerce, DTC brands, or Amazon-related businesses strongly preferred</li>
<li>Able to manage both operational leadership and executive support responsibilities</li>
<li>Comfortable representing the CEO in meetings and acting as a decision-making proxy</li>
<li>Flexible schedule — willingness to work weekends when needed</li>
<h4>Compensation and working hours</h4>
<p>Compensation: $40,000 – $70,000 per year</p>
<p>Working hours: 8:00 AM - 5:00 PM EST (Flexible, with weekend availability as needed)</p></p><p></p>
Confidential
Lebanon - Beirut
<p><h4>Description</h4>
<p>Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including online advertising, SEO, content marketing, social media, influencer marketing, and more.</p>
<p>Chain Reaction is looking for a Performance Marketing Manager to join the team. The ideal candidate will be responsible for understanding the goals of our clients and be able to oversee project strategy to project completion. By knowing emerging technologies in the area, this candidate will be able to create cross-channel deliverables for clients that meet their needs.</p>
<h4>Requirements</h4>
<p><strong>Key responsibilities:</strong></p>
<ul>
<li>Plan, execute, monitor, and optimize high-volume digital campaigns across Google Ads, Facebook Ads Manager, and other third-party platforms.</li>
<li>Ensure performance growth by managing campaigns to meet clients’ ROI goals and quickly implementing optimization recommendations.</li>
<li>Maintain strong understanding and application of Google Ads campaign types and best practices.</li>
<li>Continuously analyze performance data and create detailed campaign performance reports.</li>
<li>Efficiently manage advertising budgets across all platforms and campaigns.</li>
<li>Create and test compelling PPC ad copy through continuous A/B testing to improve conversion rates.</li>
<li>Report on key performance indicators, calculate cost per lead (CPL), forecast spend, and adjust strategies based on demand and seasonality.</li>
</ul>
<p><strong>Required skills & qualifications:</strong></p>
<ul>
<li>Proficient in Google Ads, Google Ads Editor, and Google Analytics.</li>
<li>Strong expertise in keyword research, campaign buildouts, ad creation, A/B copy testing, bid management, and lead generation.</li>
<li>In-depth experience in the Google Display Network and overall display advertising.</li>
<li>Solid knowledge of retargeting/remarketing strategies.</li>
<li>Demonstrated people management and team leadership skills.</li>
<li>Minimum 4–6 years of experience in performance marketing, including at least 1 year managing a team.</li>
<li>E-commerce experience is a must.</li>
<li>Educational or professional background in marketing and advertising is a plus.</li>
<li>Experience with luxury brands is a strong advantage.</li>
<li>Fluency in French is a plus.</li>
</ul>
<h4>Benefits</h4>
<p>Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth and learning opportunities and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.</p></p><p></p>
Confidential
Lebanon - Beirut
<p><h4>Description</h4>
<p>Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including online advertising, SEO, content marketing, social media, influencer marketing, and more.</p>
<p>Chain Reaction is looking for a Performance Marketing Manager to join the team. The ideal candidate will be responsible for understanding the goals of our clients and be able to oversee project strategy to project completion. By knowing emerging technologies in the area, this candidate will be able to create cross-channel deliverables for clients that meet their needs.</p>
<h4>Requirements</h4>
<p><strong>Key responsibilities:</strong></p>
<ul>
<li>Plan, execute, monitor, and optimize high-volume digital campaigns across Google Ads, Facebook Ads Manager, and other third-party platforms.</li>
<li>Ensure performance growth by managing campaigns to meet clients’ ROI goals and quickly implementing optimization recommendations.</li>
<li>Maintain strong understanding and application of Google Ads campaign types and best practices.</li>
<li>Continuously analyze performance data and create detailed campaign performance reports.</li>
<li>Efficiently manage advertising budgets across all platforms and campaigns.</li>
<li>Create and test compelling PPC ad copy through continuous A/B testing to improve conversion rates.</li>
<li>Report on key performance indicators, calculate cost per lead (CPL), forecast spend, and adjust strategies based on demand and seasonality.</li>
</ul>
<p><strong>Required skills & qualifications:</strong></p>
<ul>
<li>Proficient in Google Ads, Google Ads Editor, and Google Analytics.</li>
<li>Strong expertise in keyword research, campaign buildouts, ad creation, A/B copy testing, bid management, and lead generation.</li>
<li>In-depth experience in the Google Display Network and overall display advertising.</li>
<li>Solid knowledge of retargeting/remarketing strategies.</li>
<li>Demonstrated people management and team leadership skills.</li>
<li>Minimum 4–6 years of experience in performance marketing, including at least 1 year managing a team.</li>
<li>E-commerce experience is a must.</li>
<li>Educational or professional background in marketing and advertising is a plus.</li>
<li>Experience with luxury brands is a strong advantage.</li>
<li>Fluency in French is a plus.</li>
</ul>
<h4>Benefits</h4>
<p>Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth and learning opportunities and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.</p></p><p></p>
Confidential
Lebanon - Beirut
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We re expanding our team and looking for a motivated Business Development Manager to drive growth, build strong client relationships, and develop new business opportunities.</p><p>Key responsibilities:</p><ul><li>Identify and develop new business opportunities</li><li>Build and maintain strong client relationships</li><li>Recruit, coach, and support team members</li><li>Achieve sales and performance targets</li><li>Manage a strong pipeline of prospects</li><li>Represent the company professionally in the market</li></ul><p>Location: Jal El Dib</p><p>Interested candidates can send their CV by email (below).</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>The ideal candidate is ambitious, people-oriented, and passionate about sales and leadership.</p><p>Requirements:</p><ul><li>Strong communication and interpersonal skills</li><li>Sales or business development experience is preferred</li><li>Leadership mindset and results-driven attitude</li><li>Ability to build relationships and expand a professional network</li><li>Bachelor s degree in business, or a related field is a plus, or Lebanese Baccalaureate</li><li>Age 30 years and plus</li></ul><p></p></section>
Attitude
Lebanon - Beirut
We're hiring an Assistant Shop Manager to join our stores at ABC Dbayeh.
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<br>If you're passionate about fashion, enjoy leading a team, and are committed to delivering an outstanding customer experience, we'd love to hear from you.
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<br>Key Responsibilities:
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<br>-Support the Shop Manager in daily store operations
<br>-Lead and motivate the sales team to achieve targets
<br>-Deliver exceptional customer service
<br>-Ensure visual merchandising standards are maintained
<br>-Assist with inventory management and stock control
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<br>Requirements:
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<br>-Previous retail experience, preferably in fashion
<br>-Leadership and team management skills
<br>-Strong communication and organizational abilities
<br>-Customer-focused with a positive attitude
<br>-Ability to work flexible retail hours
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<br>Basic salarY+commissioN+transportation
Franchise Distribution Agency
Lebanon - Beirut
We’re expanding our team and looking for a motivated Business Development Manager to drive growth, build strong client relationships, and develop new business opportunities.
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<br>The ideal candidate is ambitious, people-oriented, and passionate about sales and leadership.
<br>
<br>Key responsibilities:
<br>• Identify and develop new business opportunities
<br>• Build and maintain strong client relationships
<br>• Recruit, coach, and support team members
<br>• Achieve sales and performance targets
<br>• Manage a strong pipeline of prospects
<br>• Represent the company professionally in the market
<br>
<br>Requirements:
<br>• Strong communication and interpersonal skills
<br>• Sales or business development experience is preferred
<br>• Leadership mindset and results-driven attitude
<br>• Ability to build relationships and expand a professional network
<br>• Bachelor’s degree in business, or a related field is a plus, or Lebanese Baccalaureate
<br>• Age 30 years and plus
<br>
<br>???? Location: Jal El Dib
<br>Interested candidates can send their CV by email (below)
Trust CI (recruiting on behalf of a client)
Lebanon - Beirut
Our client, a Beirut-based business consultancy with over a decade in the market, helps Lebanese companies cut their fixed costs, stay compliant as regulations tighten, and qualify for contracts that demand international certification. Alongside these recurring professional services, the company distributes a digital subscription product with strong demand in the hospitality and retail sector - a fast, easy sell that opens doors.
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<br>We are recruiting on their behalf an experienced sales leader to run their go-to-market as a part-time consultant.
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<br>THE ENGAGEMENT: 3-month project (renewable), 1-2 hours per day remote plus one weekly meeting at the client's Beirut office. Fixed monthly fee of USD 1,000-1,500 depending on phase, paid against clear milestones. On top of the fixed fee: a commission on every deal closed, plus remunerated in-person market visits when needed. With an active sales team across four service lines, the upside is real and uncapped - the better your team performs, the more you earn. Full commission structure disclosed at interview stage.
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<br>YOU WILL:
<br>- Build the sales & marketing plan across four service lines - from recurring professional retainers to a quick-win digital subscription product
<br>- Help recruit and then lead a small field sales team (2-3 people) with daily 15-minute virtual stand-ups
<br>- Set KPIs, run the pipeline, and deliver a professional weekly report with numbers and graphs
<br>- Coordinate between the sales team and the technical units so offers go out fast
<br>- Meet the partner weekly in person; conduct remunerated in-person market visits when needed
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<br>YOU HAVE:
<br>- 7+ years in B2B sales or sales management in Lebanon
<br>- A track record selling services to business owners and SMEs (consulting, insurance, software, banking, certification, or similar)
<br>- Experience managing salespeople with KPIs and reporting discipline
<br>- Availability of 1-2 hours daily, and you live in or near Beirut
<br>- Fluent Arabic and English
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<br>This role suits a senior sales professional who wants a serious side engagement with real upside, or an independent consultant building a fractional portfolio. Apply with your CV and a short note: what is the largest B2B service deal you have personally closed, and how?
Confidential
Lebanon - Beirut
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>The CSM will manage strategic enterprise client relationships, serving as a trusted advisor to senior executives and key decision-makers. Lead complex product implementations and business transformation initiatives, driving successful adoption, commercial growth, and long-term client value. Collaborate with cross-functional and regional stakeholders to deliver large-scale projects, leveraging data-driven insights to inform strategy, optimise performance, and achieve business objectives.</p><p>Core Responsibilities and Accountabilities:</p><p>Client Relationship Management</p><ul><li>Function as the primary post-sale point of contact for assigned clients.</li><li>Build trusted relationships across business and technical stakeholders.</li><li>Understand client objectives, pain points, and strategic priorities.</li><li>Conduct regular business reviews and success planning sessions.</li></ul><p>Success Planning & Value Realization</p><ul><li>Develop and maintain Client Success Plans (CSPs).</li><li>Define measurable client outcomes and track progress.</li><li>Demonstrate business value through data-driven insights and performance reviews.</li><li>Drive achievement of client KPIs and business goals.</li></ul><p>Product Adoption & Growth</p><ul><li>Maximize utilization and adoption of our products and services.</li><li>Identify under-utilized solutions and recommend optimization opportunities.</li><li>Drive revenue realization from newly implemented products.</li><li>Surface qualified sales leads and expansion opportunities for Account Executives.</li></ul><p>Program & Operational Leadership</p><ul><li>Monitor onboarding and implementation progress.</li><li>Orchestrate internal stakeholders across Product, Sales, Risk, Operations, Technical Solutions, and Support.</li><li>Function as an escalation point for critical client issues.</li><li>Ensure client readiness for product launches and changes.</li></ul><p>Business Optimization</p><ul><li>Analyze client performance trends and health metrics.</li><li>Proactively identify opportunities for improvement.</li><li>Provide strategic recommendations using data and industry knowledge.</li><li>Support retention and long-term client growth.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Knowledge and Experience:</p><ul><li>Strong client-centric approach with expertise in stakeholder management, needs analysis, and executive communication.</li><li>Expertise in lead generation, success planning, data-driven storytelling, product adoption, and consultative client engagement.</li><li>Strong commercial acumen with critical thinking, advanced problem-solving, and data analytics to deliver strategic outcomes.</li><li>Proven ability to manage projects, coordinate cross-functional teams, optimise resources, and deliver outcomes within tight timelines.</li></ul><p>Mandatory Skills:</p><ul><li>Bachelor's degree in Computer Science, Technology, Engineering, or a related field (Master's preferred).</li><li>12+ years of experience in Payments, Banking, Financial Services, FinTech, Consulting, and Client Success / Relationship Management</li><li>Regional experience, including working in a faced-paced matrix organisation.</li><li>Excellent communication skills in English (written, verbal, and presentation).</li></ul><p>Preferred Skills:</p><ul><li>Good understanding of payment systems, digital platforms, system workflows, security basics, and industry technologies.</li><li>An understanding of regional regulations across financial services or payment networks.</li></ul><p></p></section>
Confidential
Lebanon - Beirut
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><b>We're Hiring: Customer Service Manager</b></p><p><b><br></b></p><p><b>Location: Lebanon</b></p><p><b><br></b></p><p><b>Company: Evo Wallet</b></p><p><br></p><p>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels.</p><p><br></p><p><b>Key Responsibilities:</b></p><p><br></p><p>Lead and manage the Customer Service team to achieve performance targets</p><p><br></p><p>Develop and implement customer service policies, procedures, and standards</p><p><br></p><p>Monitor service quality, customer satisfaction, and team performance metrics</p><p><br></p><p>Collaborate with internal departments to address customer needs and operational issues</p><p><br></p><p>Prepare regular performance and customer insight reports for management</p><p><br></p><p>Coach, train, and develop customer service representatives</p><p><br></p><p><b>Requirements:</b></p><p><br></p><p>Bachelor's degree in Business Administration or a related field</p><p><br></p><p>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role</p><p><br></p><p>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred</p><p><br></p><p>Strong leadership, communication, and problem-solving skills</p><p><br></p><p>Customer-centric mindset with the ability to manage multiple priorities</p><p><br></p><p>Proficiency in Microsoft Office and customer service management tools</p><p><br></p><p>Fluency in English and Arabic; French is a plus</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Requirements:</b></p><ul><li>Bachelor's degree in Business Administration or a related field</li><li>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role</li><li>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred</li><li>Strong leadership, communication, and problem-solving skills</li><li>Customer-centric mindset with the ability to manage multiple priorities</li><li>Proficiency in Microsoft Office and customer service management tools</li><li>Fluency in English and Arabic; French is a plus</li></ul><p></p></section>
Kassaa Group
Lebanon - Beirut
Job Purpose:
<br>Reporting to the Local Sales Manager, the Retail Operations Specialist is responsible for ensuring operational excellence, consistency, and brand integrity across all Colortek retail branches. This role safeguards the company's operating standards, systems, and procedures while leading retail teams to deliver an exceptional customer experience and achieve commercial objectives.
<br>
<br>Key Accountabilities:
<br>- Ensure full implementation and compliance with Colortek's retail operating procedures across all branches.
<br>- Safeguard company policies, standards, workflows, and best practices.
<br>- Conduct regular branch audits to ensure operational consistency and identify improvement opportunities.
<br>- Identify operational gaps and implement corrective action plans.
<br>- Lead, coach, motivate, and develop retail teams to consistently perform at a high level.
<br>- Train new employees on Colortek's systems, operational standards, products, and customer service expectations.
<br>- Conduct regular coaching sessions and performance follow-ups.
<br>- Achieve and exceed branch sales targets and key performance indicators.
<br>- Coach staff on consultative selling techniques and premium customer service.
<br>- Monitor sales performance and recommend actions to improve results.
<br>- Maintain deep knowledge of Colortek's products, solutions, services, and brand story.
<br>- Create an inspiring retail environment that reflects Colortek's premium positioning.
<br>- Ensure proper utilization of all company systems, including POS, ERP, CRM, inventory management, and reporting tools.
<br>- Enforce accurate data entry and system discipline across all branches.
<br>- Monitor compliance with pricing policies, promotions, inventory controls, and cash handling procedures.
<br>- Ensure accurate reporting and documentation.
<br>- Handle escalated customer concerns with professionalism and urgency.
<br>- Plan and manage relevant product or sales training to team in cooperation with HR
<br>- Manager visual merchandising in coordination with the Marketing department.
<br>
<br>Skills, Knowledge and Experience required:
<br>- Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field.
<br>- Minimum 3–5 years of experience in retail operations, preferably from the Franchise industry.
<br>- Proven experience leading and developing retail teams.
<br>- Strong understanding of retail systems, operational processes, and inventory management.
<br>- Experience working with ERP and POS systems
XPORT BNG - NEONISM
Lebanon - Beirut
We're Hiring: Customer Service Manager
<br>Location: Lebanon
<br>Company: Evo Wallet
<br>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels.
<br>Key Responsibilities
<br>Lead and manage the Customer Service team to achieve performance targets.
<br>Develop and implement customer service policies, procedures, and standards.
<br>Monitor service quality, customer satisfaction, and team performance metrics.
<br>Collaborate with internal departments to address customer needs and operational issues.
<br>Prepare regular performance and customer insight reports for management.
<br>Coach, train, and develop customer service representatives.
<br>Requirements
<br>Bachelor's degree in Business Administration or a related field.
<br>Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role.
<br>Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred.
<br>Strong leadership, communication, and problem-solving skills.
<br>Customer-centric mindset with the ability to manage multiple priorities.
<br>Proficiency in Microsoft Office and customer service management tools.
<br>Fluency in English and Arabic; French is a plus.
<br>Interested candidates can send their CV to:
<br>hr@xportbng.com
Xport BNG
Lebanon - Beirut
We are seeking an experienced Product Development Manager to lead the design, development, and enhancement of our digital financial products. The ideal candidate will drive product strategy, manage the product lifecycle from concept to launch, and collaborate with cross-functional teams to deliver secure, scalable, and customer-centric solutions.
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<br>Key Responsibilities
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<br>Lead the end-to-end product lifecycle from ideation through launch and continuous improvement.
<br>Gather and translate business requirements into detailed product specifications.
<br>Collaborate with development teams to ensure timely and high-quality product delivery.
<br>Manage User Acceptance Testing (UAT) and oversee issue resolution.
<br>Ensure compliance with regulatory requirements, including KYC and AML standards.
<br>Coordinate integrations with third-party providers, payment gateways, and external partners.
<br>Work closely with operations and marketing teams to support successful product launches.
<br>Maintain product documentation, reporting, and process alignment.
<br>Mentor and support junior product team members.
<br>
<br>Qualifications & Requirements
<br>
<br>Bachelor's degree in Business, Finance, Information Technology, or a related field.
<br>4–7+ years of experience in product development, preferably within FinTech, digital payments, or financial services.
<br>Strong understanding of e-wallets, payment solutions, cards, and digital financial products.
<br>Experience managing the complete product development lifecycle.
<br>Knowledge of regulatory frameworks, including KYC and AML requirements.
<br>Excellent analytical, problem-solving, and decision-making abilities.
<br>Strong communication and stakeholder management skills.
<br>
<br>Technical Skills
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<br>Experience with product management tools such as Jira, Trello, or similar platforms.
<br>Understanding of APIs, system integrations, and digital platforms.
<br>Proficiency in data analysis and reporting tools.
<br>Familiarity with Agile and Scrum methodologies. send your CV to hrexecutive@xportbng.com
Xport BNG
Lebanon - Beirut
We're Hiring: Customer Service Manager
<br>
<br>Location: Lebanon
<br>
<br> Company: Evo Wallet
<br>
<br>Evo Wallet is seeking an experienced and customer-focused Customer Service Manager to lead our customer support operations, enhance service quality, and ensure an exceptional customer experience across all channels.
<br>
<br>Key Responsibilities:
<br>
<br> Lead and manage the Customer Service team to achieve performance targets
<br>
<br> Develop and implement customer service policies, procedures, and standards
<br>
<br> Monitor service quality, customer satisfaction, and team performance metrics
<br>
<br> Collaborate with internal departments to address customer needs and operational issues
<br>
<br> Prepare regular performance and customer insight reports for management
<br>
<br> Coach, train, and develop customer service representatives
<br>
<br>Requirements:
<br>
<br> Bachelor's degree in Business Administration or a related field
<br>
<br> Minimum 5 years of experience in Customer Service, with at least 2 years in a managerial role
<br>
<br> Experience in FinTech, Banking, Telecommunications, or Financial Services is preferred
<br>
<br> Strong leadership, communication, and problem-solving skills
<br>
<br> Customer-centric mindset with the ability to manage multiple priorities
<br>
<br> Proficiency in Microsoft Office and customer service management tools
<br>
<br> Fluency in English and Arabic; French is a plus
<br>
<br> Interested candidates can send their CV to hrexecutive@xportbng.com
<br>
<br>Please share with your network
Confidential
Lebanon - Beirut
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking a Library Collections and Cataloging Specialist to help ensure our patrons and staff have timely, accurate access to high-quality resources. In this role, you will support collection development by sourcing and acquiring books, maintaining bibliographic records, and tracking availability through our library systems.</p><p>The purpose of this role is to acquire, organize, and maintain library book collections by creating and managing accurate catalog records and ensuring reliable resource availability for users, while improving sourcing efficiency and coverage.</p><p><b>Job Duties and Responsibilities</b></p><ul><li>library cataloging (MARC/Dewey)</li><li>bibliographic data management</li><li>integrated library systems (ILS) basics</li><li>vendor/ordering systems</li><li>collection development planning</li><li>research and sourcing capability</li><li>information organization</li><li>attention to detail</li><li>time management</li><li>customer service mindset</li><li>book availability tracking</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>library cataloging (MARC/Dewey)</li><li>bibliographic data management</li><li>integrated library systems (ILS) basics</li><li>collection development planning</li><li>vendor/ordering systems</li><li>research and sourcing capability</li><li>information organization</li><li>attention to detail</li><li>customer service mindset</li><li>time management</li></ul><p></p></section>
Confidential
Lebanon - Beirut
Role Summary:
<br>The role is responsible for supporting financial and operational activities through ERP management, reporting, invoicing, pricing updates, inventory control, and data analysis while ensuring accuracy and process efficiency.
<br>
<br>Main Duties
<br>• Manage invoicing setup, pricing updates, and synchronization of transactions across ERP systems
<br>• Monitor inventory movements, asset tracking, and account balances while ensuring data integrity
<br>• Prepare installation, maintenance, aging, sales, commission, rebate, and operational closing reports
<br>• Analyze gross margins, sales KPIs, marketing statistics, and operational performance indicators
<br>• Support budgeting, reporting, and financial analysis through data extraction and consolidation
<br>• Handle receivables monitoring, balance transfers, and reconciliation activities
<br>• Maintain and update customer accounts, classifications, and operational records
<br>• Support ERP automation, digital transformation initiatives, testing, and data governance projects
<br>• Implement and follow up on internal audit recommendations and operational controls
<br>• Conduct inventory verification and operational checks for vehicles, tanks, cylinders, and related assets
<br>• Provide operational support and coordinate with internal teams on special requests and reporting needs
<br>
<br>Qualifications
<br>• Bachelor degree in Finance or related field, CPA is highly advantageous
<br>•6+ year’s progressive experience.
<br>Technical knowledge, skills & abilities required:
<br>• Knowledge of ERP systems and financial reporting
<br>• Proficiency in Microsoft Office, especially Excel
<br>• Knowledge of invoicing, inventory, and reconciliation processes
<br>• Experience in BI systems and automation is a plus
<br>
<br>Soft skills required
<br>• Strong communication and interpersonal skills
<br>• Analytical and problem-solving mindset
<br>• Attention to detail and accuracy
<br>• Time management and organizational skills
<br>• Ability to work under pressure and meet deadlines
<br>• Teamwork and collaboration skills
<br>• Adaptability and flexibility
<br>• Ability to handle multiple tasks efficiently
Confidential
Lebanon - Beirut
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><b>Job Summary:<br><br></b>
<br>The General Manager is the highest-ranking operational authority within the club. This is not an operational execution role it is a strategic leadership role responsible for the overall performance, culture, growth, and profitability of the club.<br><br>
<br>The General Manager leads a team of department heads and managers, owns the club's P&L, drives the long-term vision of the business alongside ownership, and ensures that every function of the gym from member experience to financial performance operates at the standard FitLife demands.<br><br>
<br>The ideal candidate is a seasoned leader who has built and led high-performing teams, managed a business unit's financial performance, and understands the full lifecycle of a service-driven fitness or hospitality operation. They bring authority, clarity, and commercial intelligence to every decision they make.<br><br>
<br>I. Strategic Leadership & Business Ownership<br><br> Act as the actual leader of the club, making decisions that align with the owner's vision and the business's short and long-term goals.<br><br> Own the club's financial performance including revenue, cost control, margin management, and profitability and report directly to ownership with full transparency.<br><br> Drive the club's strategic planning cycle: setting annual goals, defining quarterly priorities, identifying growth opportunities, and executing against a clear business roadmap.<br><br> Benchmark the club's performance against industry standards and competitors identifying market gaps, positioning opportunities, and service differentiators.<br><br> Lead the development and continuous improvement of all business systems, processes, and standards across every department.<br><br> Make high-stakes decisions with speed and confidence escalating to ownership only when truly necessary, and presenting problems alongside proposed solutions.<br><br>
<br>II. People Leadership & Organizational Development<br><br> Lead, develop, and hold accountable a team of department managers and senior staff.<br><br> Build a management team capable of operating autonomously and at a high standard; develop successors and internal talent systematically.<br><br> Set the cultural tone of the organization establishing expectations around accountability, performance, professionalism, and member-centricity that cascade through every level of the team.<br><br> Drive the club's recruitment strategy at the management level, ensuring the right people are in the right roles at all times.<br><br> Oversee performance management across all departments ensuring evaluations, feedback cycles, and development plans are executed consistently and fairly.<br><br> Identify structural weaknesses in the organization and proactively redesign roles, responsibilities, or team structures to address them.<br><br>
<br>III. Financial Performance & P&L Ownership<br><br> Own the club's full P&L understanding the drivers of revenue and cost across all departments and taking accountability for financial results.<br><br> Set, monitor, and act on financial KPIs including membership revenue, PT revenue, cafeteria performance, cost per acquisition, retention rates, and EBITDA contribution.<br><br> Approve budgets, significant expenditures, and investment decisions ensuring every major spend is justified by a clear business case.<br><br> Partner with the Bookkeeper and Operations Manager to maintain financial accuracy, clean records, and timely reporting.<br><br> Identify revenue growth opportunities across existing and new service lines packages, partnerships, corporate memberships, events, and ancillary revenue.<br><br> Proactively manage cost without compromising quality finding efficiencies across staffing, procurement, and operations.<br><br>
<br>IV. Membership Growth & Commercial Strategy<br><br> Own the club's membership growth strategy setting acquisition targets, defining the sales approach, and ensuring the sales team executes against a clear commercial plan.<br><br> Monitor and act on conversion rates, churn, lifetime value, and engagement metrics to continuously improve the membership lifecycle.<br><br> Design and oversee retention strategies that build long-term member loyalty going beyond reactive complaint handling to proactive engagement.<br><br> Oversee the positioning and packaging of all services (PT, classes, wellness, cafeteria) to maximize both member value and commercial return.<br><br> Stay closely connected to the member experience using data, feedback, and direct insight to identify what drives satisfaction, loyalty, and referral.<br><br>
<br>V. Operational Excellence & Standards<br><br> Set the operational standards for every department and hold department heads accountable for maintaining them.<br><br> Establish and enforce non-negotiable standards across member experience, facility condition, health and safety, and team conduct.<br><br> Review operational performance reports, KPI dashboards, and system data regularly identifying trends, anomalies, and areas requiring intervention.<br><br> Ensure all compliance obligations are met including operational licenses, in</div></section>
Reputable Fitness Club in Beirut
Lebanon - Beirut
Job Summary:
<br>
<br>The General Manager is the highest-ranking operational authority within the club. This is not an operational execution role — it is a strategic leadership role responsible for the overall performance, culture, growth, and profitability of the club.
<br>
<br>The General Manager leads a team of department heads and managers, owns the club's P&L, drives the long-term vision of the business alongside ownership, and ensures that every function of the gym — from member experience to financial performance — operates at the standard FitLife demands.
<br>
<br>The ideal candidate is a seasoned leader who has built and led high-performing teams, managed a business unit's financial performance, and understands the full lifecycle of a service-driven fitness or hospitality operation. They bring authority, clarity, and commercial intelligence to every decision they make.
<br>
<br>I. Strategic Leadership & Business Ownership
<br>• Act as the actual leader of the club, making decisions that align with the owner's vision and the business's short and long-term goals.
<br>• Own the club's financial performance — including revenue, cost control, margin management, and profitability — and report directly to ownership with full transparency.
<br>• Drive the club's strategic planning cycle: setting annual goals, defining quarterly priorities, identifying growth opportunities, and executing against a clear business roadmap.
<br>• Benchmark the club's performance against industry standards and competitors — identifying market gaps, positioning opportunities, and service differentiators.
<br>• Lead the development and continuous improvement of all business systems, processes, and standards across every department.
<br>• Make high-stakes decisions with speed and confidence — escalating to ownership only when truly necessary, and presenting problems alongside proposed solutions.
<br>
<br>II. People Leadership & Organizational Development
<br>• Lead, develop, and hold accountable a team of department managers and senior staff.
<br>• Build a management team capable of operating autonomously and at a high standard; develop successors and internal talent systematically.
<br>• Set the cultural tone of the organization — establishing expectations around accountability, performance, professionalism, and member-centricity that cascade through every level of the team.
<br>• Drive the club's recruitment strategy at the management level, ensuring the right people are in the right roles at all times.
<br>• Oversee performance management across all departments — ensuring evaluations, feedback cycles, and development plans are executed consistently and fairly.
<br>• Identify structural weaknesses in the organization and proactively redesign roles, responsibilities, or team structures to address them.
<br>
<br>III. Financial Performance & P&L Ownership
<br>• Own the club's full P&L — understanding the drivers of revenue and cost across all departments and taking accountability for financial results.
<br>• Set, monitor, and act on financial KPIs including membership revenue, PT revenue, cafeteria performance, cost per acquisition, retention rates, and EBITDA contribution.
<br>• Approve budgets, significant expenditures, and investment decisions — ensuring every major spend is justified by a clear business case.
<br>• Partner with the Bookkeeper and Operations Manager to maintain financial accuracy, clean records, and timely reporting.
<br>• Identify revenue growth opportunities across existing and new service lines — packages, partnerships, corporate memberships, events, and ancillary revenue.
<br>• Proactively manage cost without compromising quality — finding efficiencies across staffing, procurement, and operations.
<br>
<br>IV. Membership Growth & Commercial Strategy
<br>• Own the club's membership growth strategy — setting acquisition targets, defining the sales approach, and ensuring the sales team executes against a clear commercial plan.
<br>• Monitor and act on conversion rates, churn, lifetime value, and engagement metrics to continuously improve the membership lifecycle.
<br>• Design and oversee retention strategies that build long-term member loyalty — going beyond reactive complaint handling to proactive engagement.
<br>• Oversee the positioning and packaging of all services (PT, classes, wellness, cafeteria) to maximize both member value and commercial return.
<br>• Stay closely connected to the member experience — using data, feedback, and direct insight to identify what drives satisfaction, loyalty, and referral.
<br>
<br>V. Operational Excellence & Standards
<br>• Set the operational standards for every department and hold department heads accountable for maintaining them.
<br>• Establish and enforce non-negotiable standards across member experience, facility condition, health and safety, and team conduct.
<br>• Review operational performance reports, KPI dashboards, and system data regularly — identifying trends, anomalies, and areas requiring intervention.
<br>• Ensure all compliance obligations are met including operational licenses, in
House of Meemee Achrafieh-Mar Mikhael
Lebanon - Beirut
PREVIOUS EXPERIENCE IS A MUST IN SUCH MANAGERIAL POSITION. Please do not apply if you dont have such experience.
<br>
<br>Management & Development:
<br>• Team building & team management.
<br>•Maintains efficient and ongoing communication with the whole team.
<br>•Responsible for helping business operations run smoothly and efficiently.
<br>•Coordinating with Cost Control & Accounting for Proper POs and budgeting.
<br>•Plan and weekly or daily meetings to ensure that staff are always up to Par with Management Strategies.
<br>•Ensuring proper items shelving, rotation cycles, expiry checking.
<br>•Continuous fulfillment of store shelves with products from warehouse and depots (including branch to branch transfers).
<br>• Maintain proper tracking of fast moving items, setting proper par levels.
<br>• Delivering excellent service to ensure high levels of customer satisfaction and loyalty.
<br>• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
<br>•Hiring, training, and overseeing new staff.
<br>•Responding to customer complaints and concerns in a professional manner.
<br>
<br>Hygiene:
<br>•Always ensure the cleanliness of the Store
<br>•Ensure that all products are stored properly as per expiry dates.
<br>•Establishing a proper Stock Cycle by making sure FIFO & LIFO procedures are being done
Flag M Group
Lebanon - Beirut
We are looking for an experienced and hands-on F&B Operations Manager to oversee and manage the full day-to-day operation of our F&B business. The ideal candidate should have strong operational experience across kitchen, front of house, staff management, delivery, inventory, and overall restaurant operations.
<br>
<br>The successful candidate should have a strong understanding of the F&B business from the ground up and be capable of identifying operational challenges, improving processes, managing teams, and ensuring smooth and efficient operations across all areas.
<br>
<br>Key Responsibilities:
<br>
<br>Oversee the overall day-to-day F&B operation, ensuring smooth and efficient business performance.
<br>Manage and coordinate all operational areas, including kitchen, front of house, service, delivery, and support functions.
<br>Supervise, manage, and develop F&B staff, ensuring proper staffing levels, performance, discipline, and productivity.
<br>Ensure that all team members follow established SOPs, operational procedures, and service standards.
<br>Monitor the floor operation and ensure excellent service, customer experience, and operational efficiency.
<br>Work closely with the kitchen team to ensure proper food quality, consistency, preparation, hygiene, and service timing.
<br>Oversee delivery operations, ensuring orders are prepared accurately, dispatched on time, and delivered efficiently.
<br>Monitor inventory, purchasing, stock levels, wastage, and proper use of products and supplies.
<br>Identify operational inefficiencies and implement practical solutions and improvements.
<br>Monitor key operational KPIs, including sales, labor costs, food costs, wastage, productivity, service time, and customer satisfaction.
<br>Ensure compliance with food safety, hygiene, health, and safety standards.
<br>Coordinate between different departments to ensure seamless communication and workflow.
<br>Handle operational issues and resolve problems quickly and effectively.
<br>Support recruitment, onboarding, training, and performance evaluation of F&B employees.
<br>Prepare operational reports and provide management with regular updates and recommendations.
<br>Ensure that the F&B operation consistently meets company standards and business objectives.
<br>Continuously identify opportunities to improve efficiency, profitability, service quality, and customer experience.
<br>
<br>Requirements:
<br>
<br>Proven experience in F&B operations management, preferably in restaurants, cafés, or multi-unit F&B operations.
<br>Strong hands-on experience in both kitchen and front-of-house operations.
<br>Previous experience managing F&B teams and daily floor operations.
<br>Good understanding of delivery operations and order management.
<br>Strong knowledge of inventory management, food cost, labor cost, wastage, and operational controls.
<br>Excellent leadership, communication, and problem-solving skills.
<br>Ability to work in a fast-paced environment and manage multiple operational priorities.
<br>Strong organizational skills with a hands-on and proactive approach.
<br>Ability to analyze operational performance and implement corrective actions.
<br>Strong understanding of F&B standards, SOPs, hygiene, and food safety.
<br>Previous experience in a supervisory or management role is required.
<br>
<br>The ideal candidate:
<br>
<br>We are looking for someone who knows F&B operations from the ground up — someone who understands what happens in the kitchen, on the floor, behind the scenes, and throughout the delivery process, and who can take ownership of the operation as a whole